Where Value

and

Innovation Co-exist

Company overviewValueLabs is a global IT services company offering technology consulting, software product development, testing, Remote Infrastructure Management (RIM) and Knowledge Process Outsourcing (KPO) services. The company was set up with a vision to deliver value to clients worldwide using an effective Global Delivery Model.

ValueLabs’ core competency is in building client dedicated “Extended Teams” in India, that consistently deliver quality services and in due course become seamless extension of the client, delivering clear competitive advantage beyond traditional cost efficiencies.

With an in-depth understanding of clients’ businesses, strong technical expertise and unique culture that drives the willingness to do more than what is expected, ValueLabs focuses on delivering value and innovation to its clients. Over 15 of 100+ clients consider ValueLabs a strategic partner and the average tenure of these engagements is 6+ years.

ValueLabs provides services to start-ups, mid-sized and multi-billion dollar companies across India, US, Europe, Australia and Middle East. Over the decade of its existence, ValueLabs has developed many long-standing relationships with its clients and this is evidenced by 60% compounded annual growth rate since inception.

Fast Facts

• Established in 1997

• 100+ active clients

• 15+ strategic clients with average tenure of 6 years

• 60% compounded annual growth rate

• 13 locations across 4 continents

• Over 2000 employees

•

•

ISO 9001:2008 and ISO 27001:2005 certified Assessed at CMMI-DEV Level 3 (v1.3)

•

•

HIPAA certified

As of April 2012

VisionTo help our clients unlock the potential of global delivery, by building world-class extended teams.

Mission• To establish strategic partnerships with our clients, in the areas of offshore product development, testing and KPO services, while fulfilling our employees’ aspirations.

• To create a business impact and become a competitive advantage for our clients, by virtue of our world-class and cost effective service delivery.

• To create an extended family environment for our employees and propagate a fun culture while preserving our core value system.

SAS 70 (Type 1 & 2) compliant for our healthcare practice

Service offerings

ValueLabs offers services across the entire product life cycle, starting from conception, design, development, testing to maintenance and support. The company’s experience covers a range of software development models, starting from the traditional waterfall model to RAD and the most widely used Agile (Scrum and DSDM) model.

Technology consulting

and architecture

Software productdevelopment

Implementation

Support and maintenance

Performance tuning

Application development

PrototypingRe-engineering Integration

Testing

Across Product Developement Life Cycle

Telecommunications

Media and Entertainment

Healthcare

Banking and Financial Services Travel and

Hospitality

Education

Manufacturing

Government

Legal

Across Industry Verticals

Product Engineering Services

ValueLabs has a strong practice in QA / testing for over a decade. The world-class depth and breadth of the company’s testing expertise, has translated into optimum delivery and effective ROI for clients time and again.

Testing Services

• Functional testing

• Integration testing

• Automated regression testing

• User interface testing

• Load / performance testing

• White box testing

• Compatibility testing

• Regression testing

• Security testing

Remote Infrastructure Management (RIM) Services

• Pre-adjudication • Adjudication • Pricing • Pend resolution and adjudication system response • Development of workflows for planning • Tracking manual interventions

Server and storage management• 24x7 monitoring and management• Back-up management • Email management• Performance and capacity management• Migrations and upgradation• Disaster recovery and replication support • Server consolidation and virtualization

Network management• 24x7 incident monitoring and management• Performance monitoring and tuning• WAN / LAN / MAN / security / WLAN / VoIP • Implementation• Network audit design services

Desktop management• Problem and incident management• Desktop OS and office applications support• Remote software and patch deployment • Desktop standardization and imaging• Technology refreshes and upgrades

• 24x7x365 remote helpdesk support • Trouble ticket and service request management• Remote diagnostics and troubleshooting

• Knowledge repository creation and management

• Legal forms processing• Legal document conversion • Legal transcription• Legal scoping• Legal coding

• Data collection• Data cleansing, quality control and compliance• Data indexing• Data de-spamming• Data classification• Report generation

• Web / secondary research• Analytics• Live survey programming• Post survey quality control

• Email-based• Chat-based• Phone-based

KPO Services

Customer support

Research services

Data processing Claims processing

Lega

l pro

cess

ing

• Incident management • Problem management • Change management • Configuration management • Service level management

Data center management

Helpdesk services

Security management

• Network Access Control (NAC)• Security, firewall and VPN • Monitoring, IPS and IDS • End-point security

We have extensive experience using the following testing tools:

• HP QuickTest Professional (QTP), PerformanceCenter (LoadRunner), QualityCenter

• Borland SilkTest, SilkPerformer

• SmartBear TestComplete, LoadUI, SoapUI

• Level Four BRIDGE: test

• EggPlant

• Ranorex

• Selenium (Open Source)

• Perl & JUnit (for API testing)

• Defect management tools – Bugzilla, Mantis, JIRA, Team track, Rally and TFS

ValueLabs' Remote Infrastructure Management services help organizations optimize critical IT investments while meeting the demands of a 24x7 environment. ValueLabs provides end-to-end management of client’s IT assets through proactive monitoring and analysis. Backed by Information Technology Infrastructure Library (ITIL) standards and practices.

Knowledge Process Outsourcing (KPO) ServicesValueLabs provides cost-effective, time-bound and value-added Knowledge Process Outsourcing services that help clients streamline their processes and enable superior decision-making to improve their top line and bottom line.

Technology & tools

FORM FACTOR

MIDDLEWARE /SERVERS

DATABASE /FRAMEWORK

OPERATING SYSTEM

Mobile / PDAs

• HTML 5 • Flash • Flex • AJAX

• ASP.Net • jQuery • PHP • Velocity

• Ruby • Ruby on Rails • ExtJS • Struts

• OpenSocial • DOJO • Laszlo • OAuth

• Silverlight • BBj • ColdFusion

• SharePoint • Umbraco • EPiServer • Drupal

• Wordpress • Joomla • Sitecore • Tridion

• DotNetNuke

• JAVA • BREW

• VXML • Spring

• .NET • CORBA

• Glassfish • Resin

• IIS • Websphere

• Apache • Tomcat

• WebLogic • JBOSS

• SSRS • SAS

• Crystal Reports • Business Objects

• Jasper Reports • Teradata

• QlikView • Cognos

• IBM DB2 • Microsoft Access • MySQL • Active Directory

• Oracle • Hibernate • Sybase • SQL Server

• Windows • Mac OS • Linux • Ubuntu • HP-UX • QNX

PRESENTATIONLAYER

Mobile OS • Android • iOS • Bada • Symbian • Blackberry • Windows • J2ME • QT

Business Intelligence

Set-top boxesKiosksDesktopWeb / Web 2.0

• HP QualityCenter

• HP PerformanceCenter

• HP QuickTestProfessional

• Borland SilkTest

• Borland SilkPerformer

• Level Four BRIDGE:test

• SmartBear TestComplete

• SmartBear LoadUI

• SmartBear SoapUI

• EggPlant

• Ranorex

• Radview WebLOAD

• Nunit

• Junit

• JProfiler

• Selenium

TOOLS

• Team Foundation Server

• Eclipse

• Xcode

• Bugzilla

• Apache Ant

• Maven

• JIRA

• TeamTrack

• Request Tracker

• vmware

• MS App Virtualization

• Xen

• Omniture / HBX

• Google Analytics

Awards and Recognition

BESTcompaniesto work for

2009I N S T I T U T EI N D I A

GREATPLACE

TOWORK®

Technology Fast 500Asia Pacific 2009 Winner

A NASSCOM Initiative

EXCITING EMERG NG COMPANIESTO WORK FOR

Our ability to attract talent is second to none in the region. A referral based walk-in interview (picture above) attracted 8,000 people, as against an

expectation of 600 people (Industry average).

TV 18

Presents

EMERGINGINDIA

awards 2007

Key Differentiators

CNBC – ICICI Emerging India Award – 2007

The Emerging India Awards are considered India’s biggest business awards. In 2007, the awards received record breaking nominations, earning a place in the Limca Book of Records.

50 Best Companies to Work for in India by The Great Place to Work® Institute and The Economic Times – 2009

ValueLabs made it to the prestigious list of ‘50 Best Companies to Work for in India’ for promoting great work culture and creating collaborative, healthy relationships among people at all levels in the organization.

Deloitte Technology Fast 500 Asia Pacific – 2007 and 2009

ValueLabs has been placed twice in the Deloitte Technology Fast 500 list.

NASSCOM Top 15 Exciting Emerging Companies to Work For in India – 2007

ValueLabs has been ranked amongst the “Top 15 Exciting Emerging Companies to Work For” among 1,100 companies in the IT-BPO sector across India.

Extended Team Model (ETM)In the Extended Team Model, the team in India is an extension of the client’s team. ValueLabs’ unique Extended Team Model (ETM) ensures that clients derive the maximum value of their outsourcing activities without sacrificing quality or time. The ETM delivers the best of a captive center and a purely outsourced relationship.

• As efficient / productive as the clients’ teams

• A natural extension of clients’ teams, plugged into the client’s organization

• Competitive advantage: New business lines, clear advantage over competition, direct revenue generation, all parts of the operation explored for outsourcing

• Leverage experience and mature processes: best practices, ISO / CMMI• Extensive management mindshare to ensure engagement fundamentals are established• Completely transparent operations; strong communication channels• Seed Software Engineering Process Group (SEPG) members, own offshore process, train and retain knowledge, perform audits

Helping these teams deliver

• Dedicated to the client; built to the client’s specification and with the client’s participation• Leverage our brand equity to recruit and retain• The dedicated team branded as client’s own (virtual IDCs) • The team’s fortunes tied to client / account fortunes

Building Extended Teams

• Assign Program Manager (de-facto CEO of the account)• Define roadmap and team required to execute• Evolve Client Driven Process to guide the engagement• Establish escalation chain, risk mitigation strategy, etc.

Creating an offshore road map

Maturing the team,Expanding further

12

34

Our Culture / Character EnergyWe have created a unique culture within ValueLabs that engenders a strong sense of achievement and bonding within the team. Our core team strengthens this culture and propogates it further down the ladder.

Extended Team Model ETM delivers the best of a captive center and an outsourced relationship. We have been working with extended teams since inception and today, over 90% of our business gets transacted in this manner.

Unequalled mindshareOur engagement model, partnership mindset and organization structure ensure that our customers get all the mindshare that they need, and more.

Process maturity Our processes are an amalgamation of customer / industry best practices, ISO / CMMI standards and over a decade of multi-shore execution experience.

Strong brand equityStrong brand equity built up in India as a result of doing the right things since inception.

Team stabilityOur staff retention and longevity provides to our customers immense confidence that the investment they make in their teams with us shows excellent ROI. Our attrition rates have consistently been a third of the industry average or lower.

Service orientationWe never forget that we are in the Software SERVICES business, an attitude that carries tremendous weight in our recruitment process. Our customers get teams that always go the extra mile to advance their businesses.

Partnership mindsetAs a company, we take a very long-term view to each and every relationship. We invest time and effort that we know is required for the relationship to mature.

InnovationOur ability to bring a fresh perspective to every engagement and our execution capability enables us to deliver practical innovation enhancing the value of our service multi-fold.

Clients Speak“Yes, to reiterate, you have all done a phenomenal job this year - especially given what we threw your way. On behalf of the PS team, I want to thank you all for your hard work. Because of your efforts, PS was able to meet our financial goals for this year. Thanks again, and let's keep the good momentum going into our new fiscal year.”

The number one online photo service provider in the world.

“I can confirm that we remain utterly satisfied with everything we have seen of ValueLabs. They are professional, courteous, helpful, responsive and do a little bit more than they promise, a little ahead of schedule and to budget...what more could you ask?”

A leading provider of administrative software for public and educational facilities and conference halls.

“Great job – we certainly enjoy working with you and have a lot of respect for your team’s skills and commitment. This is the best onshore / offshore relationship I have ever worked with.”

A leading education technology company, providing interactive teaching, learning, and assessment technology and services.

“I just wanted to add my appreciation for you and the ValueLabs team. We are excited to have you as such key components of our team! Great to have you here in Utah!”

One of the largest logo design firms in the world providing business branding services.

Marquee Clients

Contact us at marketing@valuelabs.com | www.valuelabs.com

The person standing tall at the top of the ramp stands for perfection. All of us are like the different figures on the ramp, aspiring to this state of perfection, not just in our professional lives but our personal lives too.

Everytime we pass by the sculpture, we hopefully will be reminded that our goal is to attain perfection in everything we do, from the minutest task we do on any given day, to what we expect to make of ourselves

as individuals and professionals.

The Ramp

Offices WorldwideCorporate Headquarters (India)ValueLabs, Plot # 41, HITEC City, Phase II, Madhapur, Hyderabad – 500 081, India. +91-40-6623-9000 +91-40-6623-9100

Middlesex (UK)ValueLabs (UK) Limited, 26 Viole Avenue, Feltham, Middlesex TW140EW, United Kingdom +44-79-3069-1789 +44-20-7681-2524

New South Wales (Australia)ValueLabs Australia Pty Ltd., 33 Brabyn Street / PO Box 198, Eastwood, NSW 2122, Australia +61-(0)2-9804-7107 / +61-(0)4-3148-0318

Dubai (UAE)ValueLabs FZ LLC, Office No. 301, 3rd Floor, EIB 1 (Dubai Islamic Bank Building), PO Box 503037, Dubai Internet City, Dubai, UAE +971-4-4413514 +971-4-4413529

Kuala Lumpur (Malaysia)ValueLabs Sdn. Bhd. Unit 2.3, Enterprise 3A, Technology Park Malaysia,Lebuhraya Puchong – Sungai Besi, Bukit Jalil, 57000 Kuala Lumpur, Malaysia +60-389-966-128 +60-389-965-128

Georgia (USA)ValueLabs, Inc. 3235 Satellite Blvd, Building 400, Suite 300, Duluth, GA 30096, USA +1-770-256-0254 +1-770-234-5442

California (USA)ValueLabs, Inc. 1250 Oakmead Parkway, Suite 210, Sunnyvale, CA 94085-4037, USA +1-408-475-2445 +1-408-716-2975

New Jersey (USA)ValueLabs, Inc. 5 Independence Way, Suite 300, Princeton, NJ 08540, USA 1-609-514-5185 +1-609-228-5899

Texas Office (USA)1400 Preston Road, Suite 400, Plano, Texas 75093, USA +1-214-397-9387 +1-214-291-5922

London (UK)ValueLabs (UK) Limited, 20 Hanover Square, London, W1S 1JY, United Kingdom +44-20-3585-3365 +44-20-7681-2524

• Strategic technology partner for the #1 mobile operator in Malaysia; one of the most admired public companies there• Technology provider for one of the largest oil companies in the world • Strategic technology partner for one of the largest providers of business solutions for small businesses (headquartered in Australia)• Technology partner for some of the most progressive Government Establishments in the Middle East

• Technology partner for one of the largest coal mining companies in India• Built the #1 travel portal in India• Technology partner for India’s #1 local search engine• Technology provider for one of the leading low-cost airlines in India

• Strategic technology partner for the #1 online photo services company, for over a decade • Strategic technology partner for the #1 mobile research company • Strategic QA / testing partner for the #1 health information portal• Strategic partner to a leader in the treatment of cancer and other inflammatory diseases • Worked for a leading market research company in the USA

USA

Asia, Australia, Middle East India

Europe

• Technology partner for one of the biggest retailers in the world • Technology partner for one of the largest market research companies in the world (headquartered in Germany)• Strategic technology partner for a leading real estate brokering company in the UK• Technology partner for one of the largest new media companies in the world (headquartered in the UK)