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Whistler and the 2010 Winter Whistler and the 2010 Winter GamesEmergency Preparedness for Industry and Commerce Council
Resort Municipality of WhistlerSharon Fugman, Manager 2010 Winter GamesMay 26, 2010May 6, 0 0
IntroductionIntroduction
Today’s PresentationToday s Presentation
• Introduction to Whistler• Introduction to Whistler• Whistler’s Roles
Strategy• Strategy• Planning for the Games
P t i• Partnering• Resort Operations Centre• What Worked• Questions
A Few Words About Whistler
• 10,000 permanent residents• Year round destination resort• > 2.0 million annual visitors• 835,000 winter visits• 16 000 average daily winter• 16,000 average daily winter
visitors• 1.2 million summer visits• > $1 billion in economic
activity
Winning the Bid: Host Mountain R tResort
Host Mountain ResortHost Mountain Resort
Host ServiceProvider
Partner Whistler’s Roles
VenueDeveloper
Regulator
Whistler’s Role
1. Host Mountain Resort
Whistler s Role
• Transportation, security, emergency planning, brand protection
2. Service provider• VANOC = Games Domain; sport, media, hosting venues• RMOW = Urban Domain; all other
3. Venue developer & ownerp• Athletes Village• Celebration Plaza
4. Regulatorg• Monitor Games-related activities within boundaries• RMOW bylaws
5. Partner
Competition VenuesCompetition Venues
Whistler Sliding Centre Whistler Creekside
Whistler Olympic Park
Non-competition VenuesNon competition Venues
Whistler Medals Plaza
Whistler Media Centre
Whistler Athletes Village
How did Whistler Prepare?How did Whistler Prepare?
• Whistler 2020 : long range community plan– Premier mountain resort community…– as we move toward sustainability.
• Foundation for all strategies & plans… including the 2010 Olympic & Paralympic Winter Games
Whistler 2020 Priorities
E i E i Vi bilit
Whistler 2020 Priorities
• Ensuring Economic Viability• Enhancing Resort Experienceg p• Enriching Community Life
P t i f S• Partnering for Success• Protecting the Environment
Whistlers’ StrategyWhistlers Strategy
• Whistler 2020
• Delivering The Dream
I ti I Th D• Investing In The Dream
Planning for 2010
Whistler’s Strategic Framework
Planning for 2010
Whistler s Strategic Framework• Guiding document• 11 Strategic objectivesg j• 115 Deliverables
Designed to help Whistler:• Successfully deliver commitments • Leverage opportunitiesg pp• Support our partners in the delivery of
extraordinary Games
Whistler 2020 – the Lens for 2010
2010 Strategic Objectives
Whistler 2020 the Lens for 2010
1. Preparing for Extraordinary Games
2. Maximizing Business Success
3 Capitalizing on Tourism OpportunitiesENRICHING COMMUNITY LIFE
Whistler 2020 Priorities2010 Strategic Objectives
3. Capitalizing on Tourism Opportunities
4. Enhancing Arts, Culture and Heritage
5. Community Engagement
6 Supporting Canadian Athletes
ENHANCING RESORT EXPERIENCE
PROTECTING THE 6. Supporting Canadian Athletes
7. Creating the Right Environment for Athletes
8. Volunteerism and Community Pride9 Delivery of Municipal Services
PROTECTING THE ENVIRONMENT
ENSURING ECONOMIC VIABILITY
11. Accelerating our Journey Toward Sustainability
9. Delivery of Municipal Services
10. PartnershipsPARTNERING FOR SUCCESS
Games-time Planning Partners
In-Resort External
Games time Planning Partners
• Whistler Blackcomb• Tourism Whistler• Chamber of Commerce
• Canada, BC, COV • VANOC• DND• Chamber of Commerce
• Whistler Arts Council• Whistler 2020 Development
C ti
• DND• VISU• BC Transit
Corporation• Whistler Fire Department• Local RCMP Detachment
• MOTI• Media• CTV• Sponsors• IOC/COC/IPC/CPC
Municipal Operations
Games Office Municipal Services
Municipal Operations
Games Office• Whistler Live!• Whistler Canada
Municipal Services• Snow clearing• Village maintenance
Olympic/Paralympic House• Protocol Office
C i ti
g• Bylaw enforcement• Police Services
• Communications• Master Planning• Staff Engagement
• Fire Services• Utilities
T t ti• Staff Engagement• Resort Operations Centre
• Transportation• Look and Wayfinding
Enhanced Operations Games-time
Traditional Municipal Operations
Enhanced Operations Games time
Traditional Municipal Operations• Fire Services• Police Services• Police Services• Bylaw Services• Public Works• Public Works• Village Operations
S Cl i• Snow Clearing• Waste Management
2009 Activities2009 Activities
9 World Cups9 World CupsJanuary: Ski Jumping, NC, XC
February: Bobsleigh Skeleton LugeFebruary: Bobsleigh, Skeleton, Luge
March: IPC Alpine & Biathlon, IBU
Orientation• Sport Federations, NOCs• SponsorsSponsors• Media1 Year Countdowns
Enhanced Operations Games Time
Non traditional departments activated during
Enhanced Operations Games Time
Non traditional departments activated during Games
• Transportation Management• Whistler Canada Olympic House• Protocol Centre• Resort Operations Centre
Chamber of Commerce
Lead Role to ensure Whistler Businesses
Chamber of Commerce
Lead Role to ensure Whistler Businesses leverage the Games
BUSINESS AS UNUSUAL• Maximize Business Opportunities (pre, duringMaximize Business Opportunities (pre, during
and post Games)• Strategic and not opportunistic • Prepare for operational opportunities and
challenges
What Worked
Ch b L d B i
What Worked
• Chamber as Lead Business Organization
• Business Taking Care of Business• Seek Expert Advice EarlySeek Expert Advice Early• Leverage Existing Programming to
E B iEngage Business
What WorkedWhat Worked
• Don’t Change What WorksDon t Change What Works
• Local Knowledge is Priceless
• Games-time Coordination is Critical
• Understand Your Games-time Population
• Plan and Then Plan for Flexibility• Mother Nature
Population and Demographic
Audience Estimate Estimated AgeWhistler Residents 7 500 Families Avg 40 years
Population and Demographic
Whistler Residents 7,500 Families - Avg 40 yearsWhistler 2nd Home Owners 5,000 Families - Avg 40 years
Community Whistler Seasonal Workers 2,500 19 - 30 yearsSea to Sky Commuters 1,500 25 - 50 yearsGuests of Residents 7,500 Friends & Family - Avg 50 yearsMedia 3 500 30 50 yearsMedia 3,500 30 - 50 years VANOC Staff 2,500 25 - 50 years VANOC Volunteers 5,000 25 - 65 years Sponsors (25 x 25) 625 30 - 60 years ISU 2,000 30 - 50 years Govt Partners 500 30 - 60 years
Games Workforce
Govt. Partners 500 30 60 years Athletes 3,000 20 - 30 years
IOC 150 45+Olympic Family NOC (50 countries x 20) 1,000 35+
IF (Exec + Tech) 800 35+S t Ti k t h ld 1 000 F ili AllSport Ticket holders 1,000 Families - All agesAthlete Friends & Family 2,500 20 - 50 years Games Enthusiasts 2,500 25 - 60 yearsDay Skiers 2,500 25 - 65 years
Total 51,575
Visitors
Resort Operations Centre CampusResort Operations Centre Campus
• Dispatch and Coordination
• Briefing Room• Transportation Centre• Transportation Centre
ROC CycleROC Cycle
7:30 a.m. Optional security
8:00 a.m. Operational briefing including Resort partner
24/7 – ROC meetings, updates, and issue resolution as required with partnersOptional security
briefingVISU/VANOC/RCMP could call with senior RMOW officialsI fid
operations FAM9:00 a.m.Hot Sheet update if any new information
10:00 p.m.Whistler Hot sheet produced
partners
In confidencep
8:00 p.m. MOC meeting
ROC
S di ti t f h d i i l
ROC
• Serve as coordination centre for enhanced municipal services and Partner operations
• Modeled after Emergency Operation Centre Level 1 ti tiactivation
• Provide 24/7 coordination of RMOW operations• Elevated decision making and communication with partners• Manage a centralized issue tracking and reporting system• Facilitate efficient flow of operational information across
Partners• Act as a source of truth
ROC BriefingsROC Briefings
• Security Briefing• RMOW
Operations Briefing
• Partner Briefing
Whistler Resort Operations Centre
D t Offi
Whistler Resort Operations Centre
• Duty Officer
– On duty or on call 24/724/7
– Member of the Senior LeadershipSenior Leadership Team
Whistler Today
O ti l i f ti th t h
Whistler Today
Operational information that may have external communications impacts:
I f ti f i t t• Information from in-resort partners
WB, TW & Chamber
• Information from Games partners• Information from Games partners
(VANOC, MOTi & BC Transit)
• Information from security partnersInformation from security partners
(RCMP, VISU)
John Furlong – CEO VANOCg
“A successful Games requires qarchitects, planners, and facilitators…as well as
dreamers and magicians.”
Thank You & QuestionsThank-You & Questions