whitehorse community health service australian centre for healthcare governance 2014 governance...
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Whitehorse Community Health Service
Australian Centre for Healthcare Governance
2014 Governance Excellence Award Winner
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ACHG 2014 Governance Excellence Award
• The Board challenge: how to ensure what is set at a strategic level is being implemented at an organisational level
• This may seem simple, but it is often said that strategy is rendered useless because of failure to implement and execute.
• Implementing the strategic plan through quarterly goals: management of Whitehorse Community Health Service (WCHS) organisational performance and accountability
• “If companies would invest as much time in their strategy cascade as they do in their budgeting process, most would perform a lot better” Jeroen de Flander
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The three-year strategic plan was developed in 2013
A one-year business plan then created for the current financial year
The business plan was summarised to one-page to be simple and memorable, then widely distributed throughout the organisation. The plan highlights the four key strategic pillars and the major strategic direction for each
This one-year plan was then broken down into organisation-wide quarterly goals
Quarterly targets were developed for all levels in the organisation, from the over-arching business goals, to management goals, and then individual and program goals
At board level this information is reviewed using a traffic light system so the group are clear that long-term projects are being progressed in smaller sub-groups of work, with agreed milestones being ticked off at intervals during the project duration.
Three-year strategic plan
One-year business plan
One-year business plan Summary – one page
Quarterly goals - organisation
Quarterly targets – each level in organisation (incl Board)
Business goalsManagement goals
Program goalsIndividual goals
ACHG 2014 Governance Excellence AwardImplementing strategic plan through quarterly goals
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Benefits:
• Developing timely milestones and achievable levels that allow us to keep track of what can often be complex, long term, strategic goals
• Cascading goals throughout levels of the organisation to develop alignment, direction and control
• Motivating and aligning staff, as the opportunity to celebrate success occurs quarterly
• Ensuring the board is informed and steering the performance and accountability of the strategic goals, and not just the day-to-day activities of the organisation. The strategic plan is top of mind, operational and not simply “set and forget”.
ACHG 2014 Governance Excellence AwardImplementing strategic plan through quarterly goals