THE ROLE OF BUS AND COACH TERMINALS IN

PROVIDING SERVICES AND INFORMATION DESIGNED

FOR ALL: THE PASSENGERS’ EXPERIENCE OF RIGA’S INTERNATIONAL

COACH TERMINAL

Who need accessibility?

People with reduced mobility Old people People with children Disabled people (permanent or temporary)

80%-85% society

What society need?

Information Providing correct

information Providing information for

all Blind people Visually impaired people Deaf people Hearing impaired people People with mental

disability

What did she say?

?

What society need?

Correct help Personal have to be

educated and instructed how to help

What society need?

Environment accessibility Let everyone use it. Solution should be

usable

Satisfied customer

Correct help

Information

Accessible environment

Attitude Trained personnel

ProblemsCoach terminal

Bus

Destination

How much time you need to put person on board

WC on the way

Information how to get service

Providing help to get off the bus

Solutions in Latvia to provide accessibility in public transport

Latvian Railway We gave advise to

Latvian railway company for temporary solution while new trains are coming.

9 stations are accessible We educated personal

how to help

Solutions in Latvia to provide accessibility in public transport

Riga coach terminal 52 staff have been educated

about disability issues.

There has been made meeting point providing necessary help.

24 persons already used this opportunity.

Most importantly, thanks to Riga Rotary club, Riga coach terminal started this process in Latvia and showed to others how to provide service for everyone.

Future

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