Who needs Yammer – we have SharePoint!

MARTINA GROM, @MAGROM, OFFICE 365 MVP, ATWORK

Who needs Yammer – we have SharePoint!

For many businesses E-Mail is still the Number 1 Social Collaboration Tool. After a company has introduced SharePoint into their business they very often ask themselves why they should now introduce Yammer as their Enterprise Social Tool.In this session you will find answers for that and you will learn how to introduce Yammer, keep Exchange and SharePoint and still have satisfied users. Enterprise social is more about sharing and working together than anything else. You will find real life scenarios whats the big difference and when to use SharePoint and when Yammer is the better tool.You will get some tips for implementing an Enterprise Social Strategy and how easy the move can be.

MARTINA GROM@magromOFFICE 365 MVP

www.atwork.at

About meKnowledge increases by sharing. So, pass it on!

Knowledge increases by sharing. So, pass it on!

Exchange Online

SharePoint Online

Office 365 | Overview

LyncOnline

Office 365 ProPlus

Project Online

Visio Pro for Office 365

Services from Microsoft

Available in 127 countries and 35 languages

Dream…

#worklikeanetwork

Reality

The most important social tool is….

The most important social tool is….

DE AT CH US0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Usage of Social Tools

E-Mail Intranets, Teamsites Video Conferencing

Instant Messaging Social Networks, Microblogging

SharePoint vs. Yammer

Structured DataTop DownCorporate NewsForms, Policies, Procedures, ProcessesWikiInternal Blogs

Many to many communicationBYODSimple and FastLess HierarchicalInformal

How most SharePoint Projects look like

What the User expects

SharePoint Social or Yammer?

Go Yammer

Easy adoption

Rapid Innovation

Integration through SharePoint App

Mobile Apps

Office Graph

Social in thecloud

Go Yammer

SharePoint SP1 and Yammer App

One more Version

No new features at Social Capabilities

If you don’t use cloud: Use a partner tool

Social on-premises

Why not SharePoint AND Yammer?

However, teams are overwhelmed.

38%

time lostduplicating work.

58%

spend over an hour per day looking for information.

61%

office time spent coordinating collaboration.

Sources: IDC; Forrester Research; McKinsey.

http://www.youtube.com/watch?v=QIqA_YKeboc

EXAMPLES AND DEMO

How Microsoft uses Yammer?Social instead of Distribution listsKnow-How DocumentationX-group Team CollaborationExternal NetworksResult-drivenPull-MethodOrganic DevelopmentLess Regulations

„We handle offensive social posts exactly the same way we would an offensive email.”

Chris Slemp, Microsoft IT

TIPS AND BEST PRATICES

Transforming Culture Deploying Technology

“Social Enterprise is implemented 80% through organization culture and 20% through technology.”

- Gartner, September 2012

Technology

Culture

Be smartBe politeBe awareGet connected

Guidelines in any social network

Reply to new ideas or suggestions

Collaborate on Content

Share Best Practices

Connect locations in the same region

Ask questions

Welcome new team members

Share Challenges & Success

Post photos of team members in action

Share Knowledge

Social

Portals, Blogs

Individual Team Company

Audience size

Urg

en

cy

Ad-h

oc

U

rgent

IM

Email

Team Sites

OneDrive for Business

Which Tool When?

How to start?

Do you have the right factors for success?

Effective Community ManagementAre the right people involved?

Executive Support & ParticipationWill this be an official channel for collaboration?

Clarity of PurposeWhat do you want from your network?

IntegrationsIs Yammer connected to your current platforms?

The Social Journey

Customer Engagement Maturity Model

MATURITY

BU

SN

ESS

VA

LU

E / B

EN

EFIT

High

LowBASIC FOUNDATIONAL OPTIMIZE TRANSFORM

Technology

Process

People

Employee

Customer

En

gagem

e nt

Levers

People

Siloed efforts transform to open exchanges.

Process

Collaboration partially integrated into business processes

Technology

Integrated across LOB apps.

Listen and Learn

Badge yourself

https://about.yammer.com/certifications/

Community Management

Four Factors for a Successful Journey

Clarity of Vision IntegrationSponsorship and Participation

Your organization can explain how ESN helps them do their job better.

Executives and key contributors are committed to driving adoption.

The right sources of business data are connected to your Enterprise Social solution.

A proactive community approach to helping employees understand what it means to work like a network.

What to expect

Office Graph and Delve

Support Tickets

Codename Oslo

CRM

Product Catalog

Reviews

Groups

Unifies People, Profiles, Conversations, Emails, Calendars, and Files across Office 365 and beyond.

Provides you with a rich and seamless collaboration experience across applications

Content and signals across Office 365 auto-populating the Office Graph for teams.

Insights derived with machine learning to help YOU get the job done right NOW

Office GraphExchange

SharePoin

t

Yammer

Lync

Roadmaps

• http://office.microsoft.com/en-001/products/office-365-roadmap-FX104343353.aspx

Yammer Roadmap

• https://about.yammer.com/success/engage/grow-your-network/release-schedule/

Useful Links

• Yammer Success Center / Yammer Roadmap• Office 365 Success Center• Office 365 Roadmap• Office 365 Learning Center• Cloudusergroup in Facebook• Blog atwork• Office 365 MVP Blog

questions?

BLOG.ATWORK.AT

ATWORK

thank you.

SHAREPOINT AND PROJECT CONFERENCE ADRIATICS ZAGREB, 10/15/2014 - 10/16/2014