who we are maintenance and operations contractor for the department of energy strategic petroleum...
TRANSCRIPT
Who We Are
Maintenance and Operations Contractor for the Department of
Energy Strategic Petroleum Reserve•
Partnership
Preeminent market leaders committed to the stewardship of a national assetPreeminent market leaders committed to the stewardship of a national asset
What We Do
SPR MissionSPR MissionSPR MissionSPR Mission
• Maintain Ability To Respond To An Emergency Maintain Ability To Respond To An Emergency Within 13 DaysWithin 13 Days
• Maintain Current Crude Oil Inventory Of 688 Maintain Current Crude Oil Inventory Of 688 million barrels (mmb) Inside 62 Storage million barrels (mmb) Inside 62 Storage Caverns, And The Existing Storage Capacity Of Caverns, And The Existing Storage Capacity Of 727 mmb727 mmb
• Be Prepared To carry out obligations under the Be Prepared To carry out obligations under the international energy programinternational energy program
• Maintain Ability To Respond To An Emergency Maintain Ability To Respond To An Emergency Within 13 DaysWithin 13 Days
• Maintain Current Crude Oil Inventory Of 688 Maintain Current Crude Oil Inventory Of 688 million barrels (mmb) Inside 62 Storage million barrels (mmb) Inside 62 Storage Caverns, And The Existing Storage Capacity Of Caverns, And The Existing Storage Capacity Of 727 mmb727 mmb
• Be Prepared To carry out obligations under the Be Prepared To carry out obligations under the international energy programinternational energy program
LOUISIANALOUISIANALOUISIANALOUISIANATEXASTEXASTEXASTEXAS MISSISSIPPIMISSISSIPPIMISSISSIPPIMISSISSIPPI
SPRNEW ORLEANSSPRNEW ORLEANS
Gulf of MexicoGulf of MexicoGulf of Mexico SPR WAREHOUSE (Stennis)SPR WAREHOUSE (Stennis)
CITIESCITIES
WESTHACKBERRY
WESTHACKBERRY
LAKECHARLESLAKECHARLES
BIG HILLBIG HILLTEXAS CITYTEXAS CITY
HOUSTONHOUSTON
BATONROUGEBATONROUGEBEAUMONT
PORT ARTHURBEAUMONTPORT ARTHUR BAYOU
CHOCTAWBAYOUCHOCTAW
BRYANMOUNDBRYANMOUND
SPR STORAGE FACILITYSPR STORAGE FACILITY
SPR WAREHOUSE(Stennis)SPR WAREHOUSE(Stennis)
Storage SitesStorage Sites
West Hackberry
Bayou Choctaw Bryan Mound
Big Hill
Special Initiatives Special Initiatives Environmental, Safety & HealthEnvironmental, Safety & Health
Special Initiatives Special Initiatives Environmental, Safety & HealthEnvironmental, Safety & Health
Charter Member National Environmental Achievement TrackOpen Only To Organizations WithStrong Compliance Record
ISO 14001 Environmental Management System 1st US Bulk Petroleum Storage Entity Certified
Voluntary Protection Programs (VPP) Achieved STAR Status Rating From Occupational Safety And Health Administration (OSHA)
Charter Member National Environmental Achievement TrackOpen Only To Organizations WithStrong Compliance Record
ISO 14001 Environmental Management System 1st US Bulk Petroleum Storage Entity Certified
Voluntary Protection Programs (VPP) Achieved STAR Status Rating From Occupational Safety And Health Administration (OSHA)
The SPR through DOE and DynMcDermott has won numerous awards in the area of quality management, environmental protection, and safety. Recent awards include:
• 2005 Malcolm Baldrige National Quality Award• Louisiana Dept. of Economic Development Lantern Award• Three-time winner of the Louisiana Performance Excellence Award• Texas Quality Award – Big Hill• LA Quality Foundation Award for Environmental Management – NO, WH, BC• White House Closing the Circle Award• Clean Texas-Cleaner World National Leader – BH and BM first recipients in state• DOE Pollution Prevention Award for receiving Positive EMS Return• Texas GLO OSPRA Award – Big Hill• APEX and Communicator Award – ESPRIT Newsletter• Three Semi-Finalist in ASQ International Team Competition • DOE and OSHA VPP Star Award – Big Hill, West Hackberry and Bryan Mound
The SPR through DOE and DynMcDermott has won numerous awards in the area of quality management, environmental protection, and safety. Recent awards include:
• 2005 Malcolm Baldrige National Quality Award• Louisiana Dept. of Economic Development Lantern Award• Three-time winner of the Louisiana Performance Excellence Award• Texas Quality Award – Big Hill• LA Quality Foundation Award for Environmental Management – NO, WH, BC• White House Closing the Circle Award• Clean Texas-Cleaner World National Leader – BH and BM first recipients in state• DOE Pollution Prevention Award for receiving Positive EMS Return• Texas GLO OSPRA Award – Big Hill• APEX and Communicator Award – ESPRIT Newsletter• Three Semi-Finalist in ASQ International Team Competition • DOE and OSHA VPP Star Award – Big Hill, West Hackberry and Bryan Mound
Award Winning ProgramAward Winning ProgramAward Winning ProgramAward Winning Program
Core Values
Mission Readiness
Responsible Stewardship Partnership
Customer Satisfaction
Social Responsibility
Employee Development & Diversity
The Quality Journey
1993
1996
2003
De
mo
ns
tra
t ed
Pe
r fo
rma
nc
e
The Journey’s Road Map
Use of leading edge performance enhancement tools creates an empowered workforce that improves performance through best practices application
Use of leading edge performance enhancement tools creates an empowered workforce that improves performance through best practices application
Integrated Performance Improvement Culture Six Sigma Institutionalized, LEAN 6s pbViews, Performance Systems, ISO
9001, Charter Teams Integrated Malcolm Baldrige Award Recipient International Status PI Teams
Continuous Quality Improvement Embraced Malcolm Baldrige Criteria (internal) QI Story and Process Management Teams Deming Influence
Transition from TQI Approach
TQM Theory
Performance Improvement Culture Transitioned CQI to ICPI, Benchmarking Initiatives ISO 9001:2000 Registered, PI & Six Sigma Teams Strategic Planning, Six Sigma Adoption, Best Practices Malcolm Baldrige Award Application process
20052005
20082008
Values-Based LeadershipValues-Based Leadership
Planning for the Unexpected
Planning to Succeed
• Create a “mindfulness” of the unexpected• Plan for contingency and disruption• Develop mitigating actions & responses• Design redundancy in communications• Exercise response plans & actions• Correct exercise deficiencies• Implement continuous improvement cycles• Use 3rd party feedback
What We Faced
Hurricane “Katrina” August 29, 2005
Hurricane “Rita” September 24, 2005
“For those who need to see
to believe”
LOUISIANALOUISIANALOUISIANALOUISIANATEXASTEXASTEXASTEXAS MISSISSIPPIMISSISSIPPIMISSISSIPPIMISSISSIPPI
SPRNEW ORLEANSSPRNEW ORLEANS
Gulf of MexicoGulf of MexicoGulf of Mexico
WESTWEST
LAKECHARLESLAKECHARLES
BIG HILLBIG HILLTEXAS CITYTEXAS CITY
HOUSTONHOUSTON
BATONROUGEBATONROUGEBEAUMONT
PORT ARTHURBEAUMONTPORT ARTHUR BAYOU
CHOCTAWBAYOUCHOCTAW
BRYANMOUNDBRYANMOUND
SPR WAREHOUSE(Stennis)SPR WAREHOUSE(Stennis)
SPR WAREHOUSE (Stennis)SPR WAREHOUSE (Stennis)
CITIESCITIES
SPR STORAGE FACILITYSPR STORAGE FACILITY
HACKBERRYHACKBERRY
RITA9-24-05RITA
9-24-05
KATRINA8-29-05KATRINA8-29-05
Hurricanes Katrina / RitaTimeline
• Monday, 6/13/05 Annual hurricane preparedness exercise
• Tuesday, 8/23/05 Katrina enters US Gulf – project forecasts landfall in Florida Panhandle
• Friday, 8/26/06 Westward shift predicted, possible strike to New Orleans
• Saturday, 8/27/06 Advanced communications/EOC deployed to prearranged lodging at Beaumont, TX. Elmwood office, Stennis warehouse, Bayou Choctaw CLOSED
• Sunday, 8/28/05
• *Monday, 8/29/05 Katrina makes landfall – Stennis team rides out storm in warehouse – major damage to New
Orleans, Elmwood Complex uninhabitable
SPR Emergency Management team meets.ALERT levels increased.
EMT convenes in Beaumont, TX. ICS established.Normal DOE/DM management structure suspended.
Hurricanes Katrina / RitaTimeline (continued)
• Tuesday, 8/30/05 New Orleans re-entry team completes damage assessment
• Wednesday, 8/31/05 Secretary of Energy directs “Emergency Oil Exchange”
• Thursday, 9/1/05 DM Data Systems sets computer network at BC
• Saturday, 9/3/05 DOE satellite system deployed at BC
• Sunday, 9/4/05 Emergency exchange oil flows
• Thursday, 9/8/05 President orders drawdown
• Thursday, 9/13/05 Secretary Bodman visits BC, presents Gold Medal
• *Monday, 9/19/05
• Wednesday, 9/21/05 SPR EOC moves from Beaumont to Baton Rouge
• Thursday, 9/22/05 WH, BH and BM evacuated
• *Saturday, 9/24/05 Rita makes landfall
Rita enters Gulf of Mexico
Hurricanes Katrina / RitaTimeline (continued)
• Sunday, 9/25/05 BM re-entry – no damage
• Sunday, 9/25/05 BH re-entry – minimal damage
• Monday, 9/26/05 WH re-entry – considerable damage. Re-entry team remains and sets up on site
• Monday, 10/3/05 PMO operational in New Orleans
• Monday, 10/10/05 WH operations begins drawdown
Malcolm Baldrige examiners arrive
• Wednesday, 10/12/05 Normal operations resume
Katrina Hwy. 23
Katrina
Buras Water TowerKatrina
Bootheville-Venice High SchoolKatrina
KatrinaBootheville High School
Menhaden Boats on Hwy 23 at the foot of the Empire High Rise Bridge
Katrina
W. Pointe-a-la-Hache
Katrina
3rd Party ResultsPresident Bush said, “This year’s recipients have demonstrated the principled leadership, strong character, and commitment to economic growth that are associated with this award’s namesake, and each serves as a model for other organizations in its field.”
Louisiana Congressional Delegation said, “Through your demonstration of hard work, determination, commitment, sacrifice, and innovation, you serve as a testament to the strength of our citizens. Your efforts will advance hope across our region which has suffered unprecedented loss and devastation, and will make us stronger in facing the challenges that lie ahead.”
DOE Secretary Bodman said, “This honor will come as no surprise to those who are familiar with DynMcDermott and their work to support our nation’s energy security. Their heroic performance to move crude oil to the market in response to the devastation of Hurricanes Katrina and Rita – even while their own employees faced losses and displacement from their homes – was truly inspiring.”
3rd Party ResultsDOE Secretary Bodman said, “It is especially commendable that you encouraged the Baldrige examiners not to postpone their site visit during this time and gave them an opportunity to see the emergency response process being executed. The Department of Energy recognizes the prestige of the Malcolm Baldrige National Quality Award and takes great pride in your achievement, and I thank you for your dedication and effort.”
LA Governor Blanco said, “It is with great pride that I congratulate the first Louisiana-based organization to attain the honor represented by this prestigious award in receiving the nation’s highest Presidential honor for quality and organizational performance excellence.”
LA DED Secretary Olivier said, “DynMcDermott has achieved what many companies aspire to, but never come close to reaching, by receiving one of the most rigorous quality accolades in the world – the Malcolm Baldrige National Quality Award.”
Planning to Succeed Pays Off