Copyright © 2002 ACNielsena VNU company

Why Choose 3CX Phone System?Key Features and Unique Selling Points

By Jaymes Marsh, Marketing Manager, 3CX

3CX Phone System Is Open & Tested

• Open – based on the SIP Standard

• Works with all major: • SIP Phones• VoIP Gateways• VoIP Providers

• Industry recognized

• Installed at more than 20,000 companies worldwide

Runs on Microsoft Windows

• No need for a proprietary black box

• Runs on standard server hardware

• Runs on Windows• XP, Vista & 7• 2003 & 2008 Server

• No need to run Linux

• 3CX Phone System certified on Windows Server

Completely Software Based

• Easier to manage

• Scales better

• Run on existing Windows machine or virtualize it!

• Backup PBX to disk – quick restore to another PC!

• More features, better integration

Save Costs & Increase Productivity

• High-Value, Low Cost PBX• Cheaper to scale• No need to hire expensive PBX consultants• You can set up 3CX yourself• Cheaper to buy

• Lower Call Costs• Leverage VoIP Providers such as Skype Connect• Connect your offices together

• Increase Productivity

Easy Administration

• Just another Windows Server application

• Manage from anywhere in the network – web-based

• Monitor with any popular network monitoring package

Easy Phone Management

• Automatically configure popular SIP phones

• Includes phone book, MWI, BLF, Intercom and paging

• Remotely reboot and re-provision phones

Unified Communications

• Presence of other extensions

• Voicemail to email

• Receive fax via email as PDF

• Instant Messaging

CRM Integration

• Integrates with Outlook

• 2003, 2007 & 2010

• Click to Dial

• Call Journaling

• Call Pop-up

http://www.3cx.com/blog/docs/crm-api/

3CX Delivers Employee Mobility

• Easily set up remote extensions using 3CX Tunnel

• Forward calls to mobile when out of office

• Based on office hours, Caller ID

• Allow user to send to company voicemail

Easy Call Control with 3CX MyPhone

• Desktop Call Control

• Launch calls in a few mouse clicks

• One-click call transfer to other extensions or

voicemail

• Monitor lines & queues

• View all call history

• Create and manage conference calls

• Works with standard phones and softphones

• Configure call forwarding options when away / out of the office

• Instant Messaging

• See user status

Call Center Features with 3CX MyPhone

• Real time agent & queue status and statistics

• Additional advanced queue strategies

• Agent features and more detailed reporting

• Call Back

• Listen in, Listen & Whisper and Barge in

• Wrap up time

• Boost your companies customer service!

Enterprise Features

• Enterprise features come as standard

• Powerful and flexible IVR

• Call queues

• Paging and intercom

Example Architecture

PSTN LondonOffice

Remote Workers

Internet

New YorkOffice

What Users of 3CX Say…

“Configurability of 3CX is outstanding! We can easily make changes to the PBX ourselves, something that was unthinkable on a traditional PBX.”

Team Lotus – Bill Peters, Head of IT

“3CX was remarkably flexible and easy to install. It was also extremely simple to manage and being able to run 3CX on Windows Server offers great peace of mind.”

RE/MAX – Dustin Adam, Director of IT

“3CX scales well and is definitely much cheaper to scale up than a comparable hardware PBX.”

ZYTO Corp – Ryan Crompton, Systems Administrator

Copyright © 2002 ACNielsena VNU company

www.3cx.com

www.3cx.com/blog

Download 3CX Phone System today!

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