why do employee surveys suck
Post on 13-Sep-2014
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DESCRIPTION
A few slides to accompany a short talk I gave on why employee surveys suck.TRANSCRIPT
Why do employee surveys suck?
www.stopdoingdumbthingstocustomers.com
Why dosurveys suck?
1. Top Down Approach2. No Follow Up3. Too Long & Boring
This is a real example of an internal survey which sucks – badly!
Why survey?Who will benefit?What’s the cost?In £?In Time?In Emotion?
Loaded QuestionsNested QuestionsUnclear QuestionsIrrelevant Questions
Bi as……Leading Questions…And when did you last askthe employees what questionsthey’d like to answer?
Try having a conversation…
Agree some stuffThen just do itBuild Trust. Serve Better. Have Fun.
Photo Credits
• http://www.flickr.com/photos/schani/33619938/• http://www.flickr.com/photos/jakecaptive/3205277810/• http://www.flickr.com/photos/oberazzi/318947873/• http://www.flickr.com/photos/ameotoko/4334357860/