why do we want to provide a good "customer service"?
DESCRIPTION
Akiko Business Consultants is quality service provider to its corporate customers by offering Business Process Improvement, Business Process Outsourcing and Technology Services.TRANSCRIPT
Because.....
An Unhappy Customer is
an Influential One.
Customers are 3X likely to tell their
friends about the negative experiences.
Remember.......
Do you want to know Akiko's
formula for Customer Service
Excellence?
"Totally Satisfied" customers
contribute 14 times more
revenue than "Somewhat
Satisfied" customers.
.
81% of customers are more
likely to give a company repeat
business after a positive
customer service experience.
96% of customers don’t
complain....they just don’t
come back.
Happy customers tell 4 others of their
positive experience. Dissatisfied
customers tell 12 how bad it was.
At Akiko you can be assured
that your customers will
always be in good hands.
