why hyperconnected business needs co-creation between mainframes, open world and automation
TRANSCRIPT
0 copy Copyright 2017 FUJITSU
Fujitsu Forum2017
FujitsuForum
1 copy Copyright 2017 FUJITSU
Why hyperconnected business needs co-creation between mainframes open world and automation
Wilfried Cleres
Fujitsu Distinguished Engineer
Managing IT Consultant for EPS Automation and Cloud Services
Fujitsu Data Center Management and Automation
2 copy Copyright 2017 FUJITSU
Hyperconnected business
In a hyperconnected business people information and things will be connected
Hyperconnectivity will see the
connection of people information
and things
This will fundamentally change
business and society
Rethink how you operate even on
detail level to anticipate problems
and spot new opportunities
Make better informed decisions
quicker
Streamline and automate key
processes
Enable new business opportunities
3 copy Copyright 2017 FUJITSU
Digital co-creation
Digital technology touches all of our lives
With artificial intelligence this technology can create new insights and possibilities for change
Fujitsu brings together customers and partners from different industries and combines them with digital technology and expertise to create new value and opportunities
We call it ldquoDigital co-creationrdquo
Improving lives making business more innovative and delivering a brighter future for all
4 copy Copyright 2017 FUJITSU
Digital is changing life and business radically
Leverage the digital transformation to add new features and reduce cost is vital
52 of CEOrsquos believe in 5 years
their business will no longer exist
in todays form
of all professions will be
fully or partially automated
in the future
47
Order of digital disruption IoT amp AI will change work dramatically
5 copy Copyright 2017 FUJITSU
How to survive
Charles Darwin (1809 ndash 1882)
Change is the healthiest way to survive
ldquoIt is not the strongest of
the species that survives
nor the most intelligent
but the one most responsive
to changerdquo
6 copy Copyright 2017 FUJITSU
What are the challenges of digital transformation
Fast emerge of digital
Complexity
Reliability and fault tolerance
Security
Skills and talents
Adoption
Automation
Strategy
7 copy Copyright 2017 FUJITSU
How to bring all the threads together
Worldlsquos leading businesses run on the
mainframe
89 of CIOs are confident ldquoThe
mainframe will be a cornerstone of
enterprise IT over the next ten yearsldquo
We will see the highest rate of change in
performance and software-defined
infrastructure in the next 5 years
Hyperconnected business requires
co-creation of mainframe the open
world automation solutions and services
Mainframe
Open WorldComputing
8 copy Copyright 2017 FUJITSU
Knowledge Integration
Big Data
CON
TIN
UIT
YIN
NO
VATION
Fujitsu EPS strategy Hyperconnected services
We make sure that computing technology supports digital transformation comprehensively
Customer
IoT
AI
Cloud
Security
Automation
9 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation A strategic pillar of our hyperconnected services for the digital transformation
10 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation
IT Operations Management and DCIM are comprehensive and seamlessly connected
Service
Application
Server and Storage
Network
Power and Cooling
Space and Inventory
Facilities
IT Operations Management(ITOM)
Data Center Infrastructure Management(DCIM)
FUJITSU Data CenterManagement and
Automation(DCMA)
Clo
ud
11 copy Copyright 2017 FUJITSU
Business Service Management
End-Customerrsquos View Service Providerrsquos View
Self-Service PortalServiceDesk
Service Level Management
Contract Management
Capacity Management
Infrastructure Application End User Services and Performance Monitoring
Incident Management Reporting Trending Energy Efficiency
SecurityManagement
Entitlement
Identity Mgmt
Access Mgmt
Single Sign On
Capacity amp Resource Planning
Data Collection Reporting Trending
FinancialManagement
Billing models Tariffs
Users
Consumption
Service related
Integration and Process Automation
Life Cycle and Service Asset Management
Orchestration Automation amp Provisioning
IT-Infrastructure Resources
Storage NetworkServer
Fujitsu Reference Architecture DCMA
12 copy Copyright 2017 FUJITSU
The path of digital transformation
Level 1Awareness
Level 2Commited
Level 3Proactive
Level 4Service Aligned
Level 5Business Partner
Reactive fire-
fighting culture
Ad hoc
processes
Low customer
confidence
Consolidation amp
Standardization
Looking at
industry best
practices
Initial process
formalization
Tiered
support
Working on
implementing
industry best
practices
Day-to-day
processes
mature
Systems
management
tools integration
Widespread
virtualization
Trusted Service
provider
Process
Automation
Service
SLArsquos
Industry best
practices in place
Proactively pilots
new technology
for business innovation
Real-time
infrastructure
private cloud
computing
Strategic
relationship
managers
Where are you and where do you need to be for best digital business support
Source Gartner ldquoITScore for Infrastructure and Operationsrdquo
13 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and AutomationOfferings for hyperconnected services
Consulting
Infrastructure Solutions and Products
DCMAOn Premise
DCMAout of the Cloud
DCMAManaged Services
Fujitsu Intellectual Property
Standardized Software amp Solution Stack
Solutions How TolsquosBest PracticesBlue Prints
Services and Maintenance
Infr
astr
uctu
repr
oduc
ts a
nd
solu
tion
s
Serv
ices
an
d M
ain
ten
ance
Con
sult
ing
Stan
dard
ized
SW
amp S
olut
ion
s
14 copy Copyright 2017 FUJITSU
Basics for digital co-creation and hyperconnected business
Process Automation
Automated Contingency Management
15 copy Copyright 2017 FUJITSU
Digitalization with Process Automation
Process Automation to integrate control and automate operational processes across all
platforms applications IT services and organization units
Fundamental characteristics
Integrating people processes and technology
Technical implementation of business and operational processes
Delivery of IT services and maximizing IT operation efficiencies across IT departments and IT tool sets throughout the enterprise
Resulting benefits
Reduce operation expenses (OPEX)
Increase staff productivity
More consistent error-free and auditable operations
Auditable alignment with compliance requirements
16 copy Copyright 2017 FUJITSU
Process Automation in actionAutomated Service Delivery Platform for Data Centers ndash Fujitsu OIM
Service administratorService providerService user
Self service
from the
service portal
Automated
service
provisioning
Monitoring of
service
provisioning
Billing
euro$pound hellip
An out-of-the-box solution to increase efficiency of service provisioning rapidly
Customer reference large UKampI retail chain
Fujitsu DCMA Service Delivery Platform successfully deployed to a
large UKampI national retail chain The critical infrastructure spans two
customer data centers approximately 4200 Windows Linux and
UNIX managed devices and is being monitored 24x7 and fully
managed by Fujitsu (Optimized Infrastructure Management (OIM))
Out of the box features
Alerting CMDB and service desk integration
Asset amp configuration automation
Automated server provisioning
Capacity reporting
Monitoring
Patching
17 copy Copyright 2017 FUJITSU
Fujitsu standard interfaces and connectors
Fujitsu Automation library BS2000 - mainframe
UTM services
PRIMERGY - x86 servers
ETERNUS - storage
Others hellip
A central enterprise automation library is mission critical for standardization and efficiency
18 copy Copyright 2017 FUJITSU
Basics for digital co-creation and hyperconnected business
Process Automation
Automated Contingency Management
19 copy Copyright 2017 FUJITSU
Importance of contingency management
The contingency manual comprises all the documents required to support suitable reactions to emergencies and crisis Important to ensure the continuity of business processes (source BSI) is
Business continuity plans they describe the actions required to recover business processes after a crisis or emergency for example the steps that must be
taken to start up a substitute data center
Recovery plans they describe the actions required to recover or restart important resources the persons responsible must define the priority sequence for
these steps
Additional documents Plan for immediate actions crisis management guideline crisis communication plan
Further standards are specified byISO 27001 BSI Protection Catalog Federal Data Protection Law TUumlV requirements for data center certification ITIL IT Sicherheitsgesetz (IT-SIG) KRITIS General Data Protection Regulation (GDPR)
The aim of the contingency manual is to maintain IT operations
Establish the organization which is to cope with the emergency
Ensure the restart of critical IT services
Ensure reliable and suitable emergency operations
Support customers and specialist departments
Recover any failed IT services
20 copy Copyright 2017 FUJITSU
Fujitsu DCMA referencesContingency Management
Efficient concept short implementation timelines and fast ROI
Deutsche Leasing - Boris Jendretzki Director Outsourcing amp Consulting Services Fujitsu CE
In the transition phase of the IT operation of Deutsche Leasing to Fujitsu an ITSM concept the design the rollout and handover was implemented A main part of this project was the IT Service Continuity Management incl IT Emergency Management
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
21 copy Copyright 2017 FUJITSU
Fujitsu DCMA Process Automation solution
Operate the Data Center with maximized reliability agility and efficiency
Why bdquoAutomated Contingency Manualsldquo
Restart of business critical IT-Services
Assure a reliable emergency operation
Reestablish dropped out IT-Services
Support emergency management
Support regular emergency drills
F I R E
22 copy Copyright 2017 FUJITSU
Efficient and assured Contingency Management
Plan and
automate
Implement and
automate
Optimize and
automate
Review and
automate
ContingencyManagement
Automation is key success factor for an efficient and assured Contingency Management
23 copy Copyright 2017 FUJITSU
Automated contingency manual example Downtime cooling machines Emergency card 010ldquo
Building technology
Sensor systems
People
Sensor systems
IT infrastructure operations
Downtime cooling machines
Emergency card 010
Sensor systems
People
Downtime cooling machines
Emergency card 010
Fujitsu DCMA methodology andsolutions implementthe contingencymanual automationefficiently
24 copy Copyright 2017 FUJITSU
Fujitsu Automated Contingency Manuals (CM)Example BS2000 Emergency Management for a system and storage outage
CM without Process Automation
After human reaction time - manual system shutdown
Restart in dialog modus with customer-specific configuration ndash requires deep knowledge about detailed customer system configuration proceed checklists and manuals a time consuming and human error prone task
Long duration of system restart and increased error rate in manual processes
Longer outage of business-critical systems
CM with Process Automation Automatic system shutdown
Automated restart by connecting the BS2000 console
Significantly faster system restart and no manual errors in the restart process reduction of manual operations tasks
Increased availability of business-critical systems
Seamless integration across BS2000 Linux and Windows
25 copy Copyright 2017 FUJITSU
See how it works
Automated Contingency Manual
presented in a YouTube video
httpswwwyoutubecomwatchv=Wbgby9_SEWI
Fujitsu DCMA YouTube Video
FUJITSU Data Center Management and Automation Solutions
26 copy Copyright 2017 FUJITSU
From automation to autonomy
27 copy Copyright 2017 FUJITSU
The rise of connectivity
28 copy Copyright 2017 FUJITSU
How to deal with complexity
Digital transformation
Internet of Things (IoT) comprises a huge amount of devices and sensors AlwaysOn
With business-critical impact
High complexity configurations
New approaches for management and automation required
Challenges
Big and growing configurations of business-critical systems apps with exponential user growth
Strict requirements Business agility continuity and cost efficiency
Strong requests for reliable fast and efficient deployment operation and maintenance
Cases already today give us a glimpse at challenges and how to tackle them
New solutions
Fujitsu Autonomous Agent technology
A key technology for reliable IT services delivery
The autonomous agent technology increases IT service reliability and operational efficiency by combining automation and autonomy Proven in hundreds of customer implementation ndashFlexFrame for SAP
29 copy Copyright 2017 FUJITSU
From automation to autonomy
Automation
Execution of precise repetitious
actions or sequences in controlled
or well understood environments
Pre-programmed
Industrial engineering
bull Generating
bull Selecting
bull Implementing
bull Monitoring
Autonomy with AI Generation and execution of actions
to meet a goal execution
confounded by the occurrence of
unmodeled events or environments
requiring the system to dynamically
adapt and replan
Ability to learn
Adaptive higher brain functions
Recognize dynamic changes of the
environment
Flexible reactions
Interaction with partner systems
Understanding of the situation
bull Observe orient decide act
Source Introduction to AI Robotics R Murphy (MIT Press 2000) for second edition
30 copy Copyright 2017 FUJITSU
Autonomous IT service delivery
Combined automation and autonomy functionality for efficient IT service delivery
IT Service DeliveryTestament
Autonome IT Service AuktionNegotiation which platform will assume
the IT Services
Heartbeat
System kill
Auktion
IT Service DeliveryTestament
IT Service DeliveryTestament
Autonomous
Control Agent
Autonomous
Service Agent
Autonomous
Service Agent
Autonomous
Service Agent
Easier
Faster
Cheaper
Better
hellip
Process Automation
Self Service
from the
Service Portal
Automated
Service-
Provicioning
Monitoring of
Service
Provisioning
Billing
euro $ pound hellip
Autonomous Service Agent Knowledge of all services
Autonomous service adoption
Monitoring and self-healing
Customizable
Autonomous Control Agent Monitoring of Autonomous
Service Agents (Live Check amp kill)
Relocate services if necessary
Support of maintenance work
Customizable
Autonomous Agent Technology
31 copy Copyright 2017 FUJITSU
Customer example for digital co-creation and hyperconnected business
Customer in public sector Germany
From modeling of business processes to implementation
32 copy Copyright 2017 FUJITSU
From standard business processes to digitalization
Master Data Management
Service request processes
User management
Set up change remove
Identity and access management
Single sign on
Workplace management
Deployment
Device life cycle management
OS life cycle management
Asset Management Add Onrsquos optionally perform relocation
Incident management
Software management
Software deployment
Application transfer
Network printers
Provide
Support movers
Replace if defects
Hardware pool
Hardware catalog change
Procurement
Repair and warranty processing
Care processes Hardware pool (CMDB SCCM AD )
IP-Addresses
Reservations or remove
Option NiC multiple workstation equipment remove add
Self-services
Change room data
Customer requirements
33 copy Copyright 2017 FUJITSU
Business process modeling
Business Process Modeling
Bakery
2 olsquoclock
bake buns sale buns accounting
BPMN is a graphical specification language in business informatics and process management It provides symbols with which specialists methodologists and IT specialists can model and document business processes and workflows
Used as the common modeling standard actual BPMN2
Easy to understand
Reduces complexity
Methodology of Business Process Model and Notation (BPMN)
34 copy Copyright 2017 FUJITSU
Modeling business processes with BPMN2
Subject matter experts create business
model in BPMN2
As is Process
Target Process
Process training
Integration in the organization
Optimization
Tasks Definition of the business requirements
Definition of the process model
Check feasibility of the process model
For synergy and standardization reasons
publish the BPMN2 processes in a central
library
Business Process Modeling
35 copy Copyright 2017 FUJITSU
Digitalization of business processes
Digitalization of
Business Processes
IT experts digitize the business models IT implementation with process automation
Testing
Training
Process Execution
Optimization
Tasks Implement the BPMN2 process model into a
technical model with an process automation
technology
Detailed testing of the technical processes
Release the technical process with the
business owners and subject matter experts
For synergy and standardization reasons
publish the technical processes in a central
library
Business Process Modeling
36 copy Copyright 2017 FUJITSU
Example - Rollout of a home office working place
Digitized ImplementationBPMN2 Model
From modeling
of Business
Processes to
implementation
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
1 copy Copyright 2017 FUJITSU
Why hyperconnected business needs co-creation between mainframes open world and automation
Wilfried Cleres
Fujitsu Distinguished Engineer
Managing IT Consultant for EPS Automation and Cloud Services
Fujitsu Data Center Management and Automation
2 copy Copyright 2017 FUJITSU
Hyperconnected business
In a hyperconnected business people information and things will be connected
Hyperconnectivity will see the
connection of people information
and things
This will fundamentally change
business and society
Rethink how you operate even on
detail level to anticipate problems
and spot new opportunities
Make better informed decisions
quicker
Streamline and automate key
processes
Enable new business opportunities
3 copy Copyright 2017 FUJITSU
Digital co-creation
Digital technology touches all of our lives
With artificial intelligence this technology can create new insights and possibilities for change
Fujitsu brings together customers and partners from different industries and combines them with digital technology and expertise to create new value and opportunities
We call it ldquoDigital co-creationrdquo
Improving lives making business more innovative and delivering a brighter future for all
4 copy Copyright 2017 FUJITSU
Digital is changing life and business radically
Leverage the digital transformation to add new features and reduce cost is vital
52 of CEOrsquos believe in 5 years
their business will no longer exist
in todays form
of all professions will be
fully or partially automated
in the future
47
Order of digital disruption IoT amp AI will change work dramatically
5 copy Copyright 2017 FUJITSU
How to survive
Charles Darwin (1809 ndash 1882)
Change is the healthiest way to survive
ldquoIt is not the strongest of
the species that survives
nor the most intelligent
but the one most responsive
to changerdquo
6 copy Copyright 2017 FUJITSU
What are the challenges of digital transformation
Fast emerge of digital
Complexity
Reliability and fault tolerance
Security
Skills and talents
Adoption
Automation
Strategy
7 copy Copyright 2017 FUJITSU
How to bring all the threads together
Worldlsquos leading businesses run on the
mainframe
89 of CIOs are confident ldquoThe
mainframe will be a cornerstone of
enterprise IT over the next ten yearsldquo
We will see the highest rate of change in
performance and software-defined
infrastructure in the next 5 years
Hyperconnected business requires
co-creation of mainframe the open
world automation solutions and services
Mainframe
Open WorldComputing
8 copy Copyright 2017 FUJITSU
Knowledge Integration
Big Data
CON
TIN
UIT
YIN
NO
VATION
Fujitsu EPS strategy Hyperconnected services
We make sure that computing technology supports digital transformation comprehensively
Customer
IoT
AI
Cloud
Security
Automation
9 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation A strategic pillar of our hyperconnected services for the digital transformation
10 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation
IT Operations Management and DCIM are comprehensive and seamlessly connected
Service
Application
Server and Storage
Network
Power and Cooling
Space and Inventory
Facilities
IT Operations Management(ITOM)
Data Center Infrastructure Management(DCIM)
FUJITSU Data CenterManagement and
Automation(DCMA)
Clo
ud
11 copy Copyright 2017 FUJITSU
Business Service Management
End-Customerrsquos View Service Providerrsquos View
Self-Service PortalServiceDesk
Service Level Management
Contract Management
Capacity Management
Infrastructure Application End User Services and Performance Monitoring
Incident Management Reporting Trending Energy Efficiency
SecurityManagement
Entitlement
Identity Mgmt
Access Mgmt
Single Sign On
Capacity amp Resource Planning
Data Collection Reporting Trending
FinancialManagement
Billing models Tariffs
Users
Consumption
Service related
Integration and Process Automation
Life Cycle and Service Asset Management
Orchestration Automation amp Provisioning
IT-Infrastructure Resources
Storage NetworkServer
Fujitsu Reference Architecture DCMA
12 copy Copyright 2017 FUJITSU
The path of digital transformation
Level 1Awareness
Level 2Commited
Level 3Proactive
Level 4Service Aligned
Level 5Business Partner
Reactive fire-
fighting culture
Ad hoc
processes
Low customer
confidence
Consolidation amp
Standardization
Looking at
industry best
practices
Initial process
formalization
Tiered
support
Working on
implementing
industry best
practices
Day-to-day
processes
mature
Systems
management
tools integration
Widespread
virtualization
Trusted Service
provider
Process
Automation
Service
SLArsquos
Industry best
practices in place
Proactively pilots
new technology
for business innovation
Real-time
infrastructure
private cloud
computing
Strategic
relationship
managers
Where are you and where do you need to be for best digital business support
Source Gartner ldquoITScore for Infrastructure and Operationsrdquo
13 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and AutomationOfferings for hyperconnected services
Consulting
Infrastructure Solutions and Products
DCMAOn Premise
DCMAout of the Cloud
DCMAManaged Services
Fujitsu Intellectual Property
Standardized Software amp Solution Stack
Solutions How TolsquosBest PracticesBlue Prints
Services and Maintenance
Infr
astr
uctu
repr
oduc
ts a
nd
solu
tion
s
Serv
ices
an
d M
ain
ten
ance
Con
sult
ing
Stan
dard
ized
SW
amp S
olut
ion
s
14 copy Copyright 2017 FUJITSU
Basics for digital co-creation and hyperconnected business
Process Automation
Automated Contingency Management
15 copy Copyright 2017 FUJITSU
Digitalization with Process Automation
Process Automation to integrate control and automate operational processes across all
platforms applications IT services and organization units
Fundamental characteristics
Integrating people processes and technology
Technical implementation of business and operational processes
Delivery of IT services and maximizing IT operation efficiencies across IT departments and IT tool sets throughout the enterprise
Resulting benefits
Reduce operation expenses (OPEX)
Increase staff productivity
More consistent error-free and auditable operations
Auditable alignment with compliance requirements
16 copy Copyright 2017 FUJITSU
Process Automation in actionAutomated Service Delivery Platform for Data Centers ndash Fujitsu OIM
Service administratorService providerService user
Self service
from the
service portal
Automated
service
provisioning
Monitoring of
service
provisioning
Billing
euro$pound hellip
An out-of-the-box solution to increase efficiency of service provisioning rapidly
Customer reference large UKampI retail chain
Fujitsu DCMA Service Delivery Platform successfully deployed to a
large UKampI national retail chain The critical infrastructure spans two
customer data centers approximately 4200 Windows Linux and
UNIX managed devices and is being monitored 24x7 and fully
managed by Fujitsu (Optimized Infrastructure Management (OIM))
Out of the box features
Alerting CMDB and service desk integration
Asset amp configuration automation
Automated server provisioning
Capacity reporting
Monitoring
Patching
17 copy Copyright 2017 FUJITSU
Fujitsu standard interfaces and connectors
Fujitsu Automation library BS2000 - mainframe
UTM services
PRIMERGY - x86 servers
ETERNUS - storage
Others hellip
A central enterprise automation library is mission critical for standardization and efficiency
18 copy Copyright 2017 FUJITSU
Basics for digital co-creation and hyperconnected business
Process Automation
Automated Contingency Management
19 copy Copyright 2017 FUJITSU
Importance of contingency management
The contingency manual comprises all the documents required to support suitable reactions to emergencies and crisis Important to ensure the continuity of business processes (source BSI) is
Business continuity plans they describe the actions required to recover business processes after a crisis or emergency for example the steps that must be
taken to start up a substitute data center
Recovery plans they describe the actions required to recover or restart important resources the persons responsible must define the priority sequence for
these steps
Additional documents Plan for immediate actions crisis management guideline crisis communication plan
Further standards are specified byISO 27001 BSI Protection Catalog Federal Data Protection Law TUumlV requirements for data center certification ITIL IT Sicherheitsgesetz (IT-SIG) KRITIS General Data Protection Regulation (GDPR)
The aim of the contingency manual is to maintain IT operations
Establish the organization which is to cope with the emergency
Ensure the restart of critical IT services
Ensure reliable and suitable emergency operations
Support customers and specialist departments
Recover any failed IT services
20 copy Copyright 2017 FUJITSU
Fujitsu DCMA referencesContingency Management
Efficient concept short implementation timelines and fast ROI
Deutsche Leasing - Boris Jendretzki Director Outsourcing amp Consulting Services Fujitsu CE
In the transition phase of the IT operation of Deutsche Leasing to Fujitsu an ITSM concept the design the rollout and handover was implemented A main part of this project was the IT Service Continuity Management incl IT Emergency Management
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
21 copy Copyright 2017 FUJITSU
Fujitsu DCMA Process Automation solution
Operate the Data Center with maximized reliability agility and efficiency
Why bdquoAutomated Contingency Manualsldquo
Restart of business critical IT-Services
Assure a reliable emergency operation
Reestablish dropped out IT-Services
Support emergency management
Support regular emergency drills
F I R E
22 copy Copyright 2017 FUJITSU
Efficient and assured Contingency Management
Plan and
automate
Implement and
automate
Optimize and
automate
Review and
automate
ContingencyManagement
Automation is key success factor for an efficient and assured Contingency Management
23 copy Copyright 2017 FUJITSU
Automated contingency manual example Downtime cooling machines Emergency card 010ldquo
Building technology
Sensor systems
People
Sensor systems
IT infrastructure operations
Downtime cooling machines
Emergency card 010
Sensor systems
People
Downtime cooling machines
Emergency card 010
Fujitsu DCMA methodology andsolutions implementthe contingencymanual automationefficiently
24 copy Copyright 2017 FUJITSU
Fujitsu Automated Contingency Manuals (CM)Example BS2000 Emergency Management for a system and storage outage
CM without Process Automation
After human reaction time - manual system shutdown
Restart in dialog modus with customer-specific configuration ndash requires deep knowledge about detailed customer system configuration proceed checklists and manuals a time consuming and human error prone task
Long duration of system restart and increased error rate in manual processes
Longer outage of business-critical systems
CM with Process Automation Automatic system shutdown
Automated restart by connecting the BS2000 console
Significantly faster system restart and no manual errors in the restart process reduction of manual operations tasks
Increased availability of business-critical systems
Seamless integration across BS2000 Linux and Windows
25 copy Copyright 2017 FUJITSU
See how it works
Automated Contingency Manual
presented in a YouTube video
httpswwwyoutubecomwatchv=Wbgby9_SEWI
Fujitsu DCMA YouTube Video
FUJITSU Data Center Management and Automation Solutions
26 copy Copyright 2017 FUJITSU
From automation to autonomy
27 copy Copyright 2017 FUJITSU
The rise of connectivity
28 copy Copyright 2017 FUJITSU
How to deal with complexity
Digital transformation
Internet of Things (IoT) comprises a huge amount of devices and sensors AlwaysOn
With business-critical impact
High complexity configurations
New approaches for management and automation required
Challenges
Big and growing configurations of business-critical systems apps with exponential user growth
Strict requirements Business agility continuity and cost efficiency
Strong requests for reliable fast and efficient deployment operation and maintenance
Cases already today give us a glimpse at challenges and how to tackle them
New solutions
Fujitsu Autonomous Agent technology
A key technology for reliable IT services delivery
The autonomous agent technology increases IT service reliability and operational efficiency by combining automation and autonomy Proven in hundreds of customer implementation ndashFlexFrame for SAP
29 copy Copyright 2017 FUJITSU
From automation to autonomy
Automation
Execution of precise repetitious
actions or sequences in controlled
or well understood environments
Pre-programmed
Industrial engineering
bull Generating
bull Selecting
bull Implementing
bull Monitoring
Autonomy with AI Generation and execution of actions
to meet a goal execution
confounded by the occurrence of
unmodeled events or environments
requiring the system to dynamically
adapt and replan
Ability to learn
Adaptive higher brain functions
Recognize dynamic changes of the
environment
Flexible reactions
Interaction with partner systems
Understanding of the situation
bull Observe orient decide act
Source Introduction to AI Robotics R Murphy (MIT Press 2000) for second edition
30 copy Copyright 2017 FUJITSU
Autonomous IT service delivery
Combined automation and autonomy functionality for efficient IT service delivery
IT Service DeliveryTestament
Autonome IT Service AuktionNegotiation which platform will assume
the IT Services
Heartbeat
System kill
Auktion
IT Service DeliveryTestament
IT Service DeliveryTestament
Autonomous
Control Agent
Autonomous
Service Agent
Autonomous
Service Agent
Autonomous
Service Agent
Easier
Faster
Cheaper
Better
hellip
Process Automation
Self Service
from the
Service Portal
Automated
Service-
Provicioning
Monitoring of
Service
Provisioning
Billing
euro $ pound hellip
Autonomous Service Agent Knowledge of all services
Autonomous service adoption
Monitoring and self-healing
Customizable
Autonomous Control Agent Monitoring of Autonomous
Service Agents (Live Check amp kill)
Relocate services if necessary
Support of maintenance work
Customizable
Autonomous Agent Technology
31 copy Copyright 2017 FUJITSU
Customer example for digital co-creation and hyperconnected business
Customer in public sector Germany
From modeling of business processes to implementation
32 copy Copyright 2017 FUJITSU
From standard business processes to digitalization
Master Data Management
Service request processes
User management
Set up change remove
Identity and access management
Single sign on
Workplace management
Deployment
Device life cycle management
OS life cycle management
Asset Management Add Onrsquos optionally perform relocation
Incident management
Software management
Software deployment
Application transfer
Network printers
Provide
Support movers
Replace if defects
Hardware pool
Hardware catalog change
Procurement
Repair and warranty processing
Care processes Hardware pool (CMDB SCCM AD )
IP-Addresses
Reservations or remove
Option NiC multiple workstation equipment remove add
Self-services
Change room data
Customer requirements
33 copy Copyright 2017 FUJITSU
Business process modeling
Business Process Modeling
Bakery
2 olsquoclock
bake buns sale buns accounting
BPMN is a graphical specification language in business informatics and process management It provides symbols with which specialists methodologists and IT specialists can model and document business processes and workflows
Used as the common modeling standard actual BPMN2
Easy to understand
Reduces complexity
Methodology of Business Process Model and Notation (BPMN)
34 copy Copyright 2017 FUJITSU
Modeling business processes with BPMN2
Subject matter experts create business
model in BPMN2
As is Process
Target Process
Process training
Integration in the organization
Optimization
Tasks Definition of the business requirements
Definition of the process model
Check feasibility of the process model
For synergy and standardization reasons
publish the BPMN2 processes in a central
library
Business Process Modeling
35 copy Copyright 2017 FUJITSU
Digitalization of business processes
Digitalization of
Business Processes
IT experts digitize the business models IT implementation with process automation
Testing
Training
Process Execution
Optimization
Tasks Implement the BPMN2 process model into a
technical model with an process automation
technology
Detailed testing of the technical processes
Release the technical process with the
business owners and subject matter experts
For synergy and standardization reasons
publish the technical processes in a central
library
Business Process Modeling
36 copy Copyright 2017 FUJITSU
Example - Rollout of a home office working place
Digitized ImplementationBPMN2 Model
From modeling
of Business
Processes to
implementation
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
2 copy Copyright 2017 FUJITSU
Hyperconnected business
In a hyperconnected business people information and things will be connected
Hyperconnectivity will see the
connection of people information
and things
This will fundamentally change
business and society
Rethink how you operate even on
detail level to anticipate problems
and spot new opportunities
Make better informed decisions
quicker
Streamline and automate key
processes
Enable new business opportunities
3 copy Copyright 2017 FUJITSU
Digital co-creation
Digital technology touches all of our lives
With artificial intelligence this technology can create new insights and possibilities for change
Fujitsu brings together customers and partners from different industries and combines them with digital technology and expertise to create new value and opportunities
We call it ldquoDigital co-creationrdquo
Improving lives making business more innovative and delivering a brighter future for all
4 copy Copyright 2017 FUJITSU
Digital is changing life and business radically
Leverage the digital transformation to add new features and reduce cost is vital
52 of CEOrsquos believe in 5 years
their business will no longer exist
in todays form
of all professions will be
fully or partially automated
in the future
47
Order of digital disruption IoT amp AI will change work dramatically
5 copy Copyright 2017 FUJITSU
How to survive
Charles Darwin (1809 ndash 1882)
Change is the healthiest way to survive
ldquoIt is not the strongest of
the species that survives
nor the most intelligent
but the one most responsive
to changerdquo
6 copy Copyright 2017 FUJITSU
What are the challenges of digital transformation
Fast emerge of digital
Complexity
Reliability and fault tolerance
Security
Skills and talents
Adoption
Automation
Strategy
7 copy Copyright 2017 FUJITSU
How to bring all the threads together
Worldlsquos leading businesses run on the
mainframe
89 of CIOs are confident ldquoThe
mainframe will be a cornerstone of
enterprise IT over the next ten yearsldquo
We will see the highest rate of change in
performance and software-defined
infrastructure in the next 5 years
Hyperconnected business requires
co-creation of mainframe the open
world automation solutions and services
Mainframe
Open WorldComputing
8 copy Copyright 2017 FUJITSU
Knowledge Integration
Big Data
CON
TIN
UIT
YIN
NO
VATION
Fujitsu EPS strategy Hyperconnected services
We make sure that computing technology supports digital transformation comprehensively
Customer
IoT
AI
Cloud
Security
Automation
9 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation A strategic pillar of our hyperconnected services for the digital transformation
10 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation
IT Operations Management and DCIM are comprehensive and seamlessly connected
Service
Application
Server and Storage
Network
Power and Cooling
Space and Inventory
Facilities
IT Operations Management(ITOM)
Data Center Infrastructure Management(DCIM)
FUJITSU Data CenterManagement and
Automation(DCMA)
Clo
ud
11 copy Copyright 2017 FUJITSU
Business Service Management
End-Customerrsquos View Service Providerrsquos View
Self-Service PortalServiceDesk
Service Level Management
Contract Management
Capacity Management
Infrastructure Application End User Services and Performance Monitoring
Incident Management Reporting Trending Energy Efficiency
SecurityManagement
Entitlement
Identity Mgmt
Access Mgmt
Single Sign On
Capacity amp Resource Planning
Data Collection Reporting Trending
FinancialManagement
Billing models Tariffs
Users
Consumption
Service related
Integration and Process Automation
Life Cycle and Service Asset Management
Orchestration Automation amp Provisioning
IT-Infrastructure Resources
Storage NetworkServer
Fujitsu Reference Architecture DCMA
12 copy Copyright 2017 FUJITSU
The path of digital transformation
Level 1Awareness
Level 2Commited
Level 3Proactive
Level 4Service Aligned
Level 5Business Partner
Reactive fire-
fighting culture
Ad hoc
processes
Low customer
confidence
Consolidation amp
Standardization
Looking at
industry best
practices
Initial process
formalization
Tiered
support
Working on
implementing
industry best
practices
Day-to-day
processes
mature
Systems
management
tools integration
Widespread
virtualization
Trusted Service
provider
Process
Automation
Service
SLArsquos
Industry best
practices in place
Proactively pilots
new technology
for business innovation
Real-time
infrastructure
private cloud
computing
Strategic
relationship
managers
Where are you and where do you need to be for best digital business support
Source Gartner ldquoITScore for Infrastructure and Operationsrdquo
13 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and AutomationOfferings for hyperconnected services
Consulting
Infrastructure Solutions and Products
DCMAOn Premise
DCMAout of the Cloud
DCMAManaged Services
Fujitsu Intellectual Property
Standardized Software amp Solution Stack
Solutions How TolsquosBest PracticesBlue Prints
Services and Maintenance
Infr
astr
uctu
repr
oduc
ts a
nd
solu
tion
s
Serv
ices
an
d M
ain
ten
ance
Con
sult
ing
Stan
dard
ized
SW
amp S
olut
ion
s
14 copy Copyright 2017 FUJITSU
Basics for digital co-creation and hyperconnected business
Process Automation
Automated Contingency Management
15 copy Copyright 2017 FUJITSU
Digitalization with Process Automation
Process Automation to integrate control and automate operational processes across all
platforms applications IT services and organization units
Fundamental characteristics
Integrating people processes and technology
Technical implementation of business and operational processes
Delivery of IT services and maximizing IT operation efficiencies across IT departments and IT tool sets throughout the enterprise
Resulting benefits
Reduce operation expenses (OPEX)
Increase staff productivity
More consistent error-free and auditable operations
Auditable alignment with compliance requirements
16 copy Copyright 2017 FUJITSU
Process Automation in actionAutomated Service Delivery Platform for Data Centers ndash Fujitsu OIM
Service administratorService providerService user
Self service
from the
service portal
Automated
service
provisioning
Monitoring of
service
provisioning
Billing
euro$pound hellip
An out-of-the-box solution to increase efficiency of service provisioning rapidly
Customer reference large UKampI retail chain
Fujitsu DCMA Service Delivery Platform successfully deployed to a
large UKampI national retail chain The critical infrastructure spans two
customer data centers approximately 4200 Windows Linux and
UNIX managed devices and is being monitored 24x7 and fully
managed by Fujitsu (Optimized Infrastructure Management (OIM))
Out of the box features
Alerting CMDB and service desk integration
Asset amp configuration automation
Automated server provisioning
Capacity reporting
Monitoring
Patching
17 copy Copyright 2017 FUJITSU
Fujitsu standard interfaces and connectors
Fujitsu Automation library BS2000 - mainframe
UTM services
PRIMERGY - x86 servers
ETERNUS - storage
Others hellip
A central enterprise automation library is mission critical for standardization and efficiency
18 copy Copyright 2017 FUJITSU
Basics for digital co-creation and hyperconnected business
Process Automation
Automated Contingency Management
19 copy Copyright 2017 FUJITSU
Importance of contingency management
The contingency manual comprises all the documents required to support suitable reactions to emergencies and crisis Important to ensure the continuity of business processes (source BSI) is
Business continuity plans they describe the actions required to recover business processes after a crisis or emergency for example the steps that must be
taken to start up a substitute data center
Recovery plans they describe the actions required to recover or restart important resources the persons responsible must define the priority sequence for
these steps
Additional documents Plan for immediate actions crisis management guideline crisis communication plan
Further standards are specified byISO 27001 BSI Protection Catalog Federal Data Protection Law TUumlV requirements for data center certification ITIL IT Sicherheitsgesetz (IT-SIG) KRITIS General Data Protection Regulation (GDPR)
The aim of the contingency manual is to maintain IT operations
Establish the organization which is to cope with the emergency
Ensure the restart of critical IT services
Ensure reliable and suitable emergency operations
Support customers and specialist departments
Recover any failed IT services
20 copy Copyright 2017 FUJITSU
Fujitsu DCMA referencesContingency Management
Efficient concept short implementation timelines and fast ROI
Deutsche Leasing - Boris Jendretzki Director Outsourcing amp Consulting Services Fujitsu CE
In the transition phase of the IT operation of Deutsche Leasing to Fujitsu an ITSM concept the design the rollout and handover was implemented A main part of this project was the IT Service Continuity Management incl IT Emergency Management
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
21 copy Copyright 2017 FUJITSU
Fujitsu DCMA Process Automation solution
Operate the Data Center with maximized reliability agility and efficiency
Why bdquoAutomated Contingency Manualsldquo
Restart of business critical IT-Services
Assure a reliable emergency operation
Reestablish dropped out IT-Services
Support emergency management
Support regular emergency drills
F I R E
22 copy Copyright 2017 FUJITSU
Efficient and assured Contingency Management
Plan and
automate
Implement and
automate
Optimize and
automate
Review and
automate
ContingencyManagement
Automation is key success factor for an efficient and assured Contingency Management
23 copy Copyright 2017 FUJITSU
Automated contingency manual example Downtime cooling machines Emergency card 010ldquo
Building technology
Sensor systems
People
Sensor systems
IT infrastructure operations
Downtime cooling machines
Emergency card 010
Sensor systems
People
Downtime cooling machines
Emergency card 010
Fujitsu DCMA methodology andsolutions implementthe contingencymanual automationefficiently
24 copy Copyright 2017 FUJITSU
Fujitsu Automated Contingency Manuals (CM)Example BS2000 Emergency Management for a system and storage outage
CM without Process Automation
After human reaction time - manual system shutdown
Restart in dialog modus with customer-specific configuration ndash requires deep knowledge about detailed customer system configuration proceed checklists and manuals a time consuming and human error prone task
Long duration of system restart and increased error rate in manual processes
Longer outage of business-critical systems
CM with Process Automation Automatic system shutdown
Automated restart by connecting the BS2000 console
Significantly faster system restart and no manual errors in the restart process reduction of manual operations tasks
Increased availability of business-critical systems
Seamless integration across BS2000 Linux and Windows
25 copy Copyright 2017 FUJITSU
See how it works
Automated Contingency Manual
presented in a YouTube video
httpswwwyoutubecomwatchv=Wbgby9_SEWI
Fujitsu DCMA YouTube Video
FUJITSU Data Center Management and Automation Solutions
26 copy Copyright 2017 FUJITSU
From automation to autonomy
27 copy Copyright 2017 FUJITSU
The rise of connectivity
28 copy Copyright 2017 FUJITSU
How to deal with complexity
Digital transformation
Internet of Things (IoT) comprises a huge amount of devices and sensors AlwaysOn
With business-critical impact
High complexity configurations
New approaches for management and automation required
Challenges
Big and growing configurations of business-critical systems apps with exponential user growth
Strict requirements Business agility continuity and cost efficiency
Strong requests for reliable fast and efficient deployment operation and maintenance
Cases already today give us a glimpse at challenges and how to tackle them
New solutions
Fujitsu Autonomous Agent technology
A key technology for reliable IT services delivery
The autonomous agent technology increases IT service reliability and operational efficiency by combining automation and autonomy Proven in hundreds of customer implementation ndashFlexFrame for SAP
29 copy Copyright 2017 FUJITSU
From automation to autonomy
Automation
Execution of precise repetitious
actions or sequences in controlled
or well understood environments
Pre-programmed
Industrial engineering
bull Generating
bull Selecting
bull Implementing
bull Monitoring
Autonomy with AI Generation and execution of actions
to meet a goal execution
confounded by the occurrence of
unmodeled events or environments
requiring the system to dynamically
adapt and replan
Ability to learn
Adaptive higher brain functions
Recognize dynamic changes of the
environment
Flexible reactions
Interaction with partner systems
Understanding of the situation
bull Observe orient decide act
Source Introduction to AI Robotics R Murphy (MIT Press 2000) for second edition
30 copy Copyright 2017 FUJITSU
Autonomous IT service delivery
Combined automation and autonomy functionality for efficient IT service delivery
IT Service DeliveryTestament
Autonome IT Service AuktionNegotiation which platform will assume
the IT Services
Heartbeat
System kill
Auktion
IT Service DeliveryTestament
IT Service DeliveryTestament
Autonomous
Control Agent
Autonomous
Service Agent
Autonomous
Service Agent
Autonomous
Service Agent
Easier
Faster
Cheaper
Better
hellip
Process Automation
Self Service
from the
Service Portal
Automated
Service-
Provicioning
Monitoring of
Service
Provisioning
Billing
euro $ pound hellip
Autonomous Service Agent Knowledge of all services
Autonomous service adoption
Monitoring and self-healing
Customizable
Autonomous Control Agent Monitoring of Autonomous
Service Agents (Live Check amp kill)
Relocate services if necessary
Support of maintenance work
Customizable
Autonomous Agent Technology
31 copy Copyright 2017 FUJITSU
Customer example for digital co-creation and hyperconnected business
Customer in public sector Germany
From modeling of business processes to implementation
32 copy Copyright 2017 FUJITSU
From standard business processes to digitalization
Master Data Management
Service request processes
User management
Set up change remove
Identity and access management
Single sign on
Workplace management
Deployment
Device life cycle management
OS life cycle management
Asset Management Add Onrsquos optionally perform relocation
Incident management
Software management
Software deployment
Application transfer
Network printers
Provide
Support movers
Replace if defects
Hardware pool
Hardware catalog change
Procurement
Repair and warranty processing
Care processes Hardware pool (CMDB SCCM AD )
IP-Addresses
Reservations or remove
Option NiC multiple workstation equipment remove add
Self-services
Change room data
Customer requirements
33 copy Copyright 2017 FUJITSU
Business process modeling
Business Process Modeling
Bakery
2 olsquoclock
bake buns sale buns accounting
BPMN is a graphical specification language in business informatics and process management It provides symbols with which specialists methodologists and IT specialists can model and document business processes and workflows
Used as the common modeling standard actual BPMN2
Easy to understand
Reduces complexity
Methodology of Business Process Model and Notation (BPMN)
34 copy Copyright 2017 FUJITSU
Modeling business processes with BPMN2
Subject matter experts create business
model in BPMN2
As is Process
Target Process
Process training
Integration in the organization
Optimization
Tasks Definition of the business requirements
Definition of the process model
Check feasibility of the process model
For synergy and standardization reasons
publish the BPMN2 processes in a central
library
Business Process Modeling
35 copy Copyright 2017 FUJITSU
Digitalization of business processes
Digitalization of
Business Processes
IT experts digitize the business models IT implementation with process automation
Testing
Training
Process Execution
Optimization
Tasks Implement the BPMN2 process model into a
technical model with an process automation
technology
Detailed testing of the technical processes
Release the technical process with the
business owners and subject matter experts
For synergy and standardization reasons
publish the technical processes in a central
library
Business Process Modeling
36 copy Copyright 2017 FUJITSU
Example - Rollout of a home office working place
Digitized ImplementationBPMN2 Model
From modeling
of Business
Processes to
implementation
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
3 copy Copyright 2017 FUJITSU
Digital co-creation
Digital technology touches all of our lives
With artificial intelligence this technology can create new insights and possibilities for change
Fujitsu brings together customers and partners from different industries and combines them with digital technology and expertise to create new value and opportunities
We call it ldquoDigital co-creationrdquo
Improving lives making business more innovative and delivering a brighter future for all
4 copy Copyright 2017 FUJITSU
Digital is changing life and business radically
Leverage the digital transformation to add new features and reduce cost is vital
52 of CEOrsquos believe in 5 years
their business will no longer exist
in todays form
of all professions will be
fully or partially automated
in the future
47
Order of digital disruption IoT amp AI will change work dramatically
5 copy Copyright 2017 FUJITSU
How to survive
Charles Darwin (1809 ndash 1882)
Change is the healthiest way to survive
ldquoIt is not the strongest of
the species that survives
nor the most intelligent
but the one most responsive
to changerdquo
6 copy Copyright 2017 FUJITSU
What are the challenges of digital transformation
Fast emerge of digital
Complexity
Reliability and fault tolerance
Security
Skills and talents
Adoption
Automation
Strategy
7 copy Copyright 2017 FUJITSU
How to bring all the threads together
Worldlsquos leading businesses run on the
mainframe
89 of CIOs are confident ldquoThe
mainframe will be a cornerstone of
enterprise IT over the next ten yearsldquo
We will see the highest rate of change in
performance and software-defined
infrastructure in the next 5 years
Hyperconnected business requires
co-creation of mainframe the open
world automation solutions and services
Mainframe
Open WorldComputing
8 copy Copyright 2017 FUJITSU
Knowledge Integration
Big Data
CON
TIN
UIT
YIN
NO
VATION
Fujitsu EPS strategy Hyperconnected services
We make sure that computing technology supports digital transformation comprehensively
Customer
IoT
AI
Cloud
Security
Automation
9 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation A strategic pillar of our hyperconnected services for the digital transformation
10 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation
IT Operations Management and DCIM are comprehensive and seamlessly connected
Service
Application
Server and Storage
Network
Power and Cooling
Space and Inventory
Facilities
IT Operations Management(ITOM)
Data Center Infrastructure Management(DCIM)
FUJITSU Data CenterManagement and
Automation(DCMA)
Clo
ud
11 copy Copyright 2017 FUJITSU
Business Service Management
End-Customerrsquos View Service Providerrsquos View
Self-Service PortalServiceDesk
Service Level Management
Contract Management
Capacity Management
Infrastructure Application End User Services and Performance Monitoring
Incident Management Reporting Trending Energy Efficiency
SecurityManagement
Entitlement
Identity Mgmt
Access Mgmt
Single Sign On
Capacity amp Resource Planning
Data Collection Reporting Trending
FinancialManagement
Billing models Tariffs
Users
Consumption
Service related
Integration and Process Automation
Life Cycle and Service Asset Management
Orchestration Automation amp Provisioning
IT-Infrastructure Resources
Storage NetworkServer
Fujitsu Reference Architecture DCMA
12 copy Copyright 2017 FUJITSU
The path of digital transformation
Level 1Awareness
Level 2Commited
Level 3Proactive
Level 4Service Aligned
Level 5Business Partner
Reactive fire-
fighting culture
Ad hoc
processes
Low customer
confidence
Consolidation amp
Standardization
Looking at
industry best
practices
Initial process
formalization
Tiered
support
Working on
implementing
industry best
practices
Day-to-day
processes
mature
Systems
management
tools integration
Widespread
virtualization
Trusted Service
provider
Process
Automation
Service
SLArsquos
Industry best
practices in place
Proactively pilots
new technology
for business innovation
Real-time
infrastructure
private cloud
computing
Strategic
relationship
managers
Where are you and where do you need to be for best digital business support
Source Gartner ldquoITScore for Infrastructure and Operationsrdquo
13 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and AutomationOfferings for hyperconnected services
Consulting
Infrastructure Solutions and Products
DCMAOn Premise
DCMAout of the Cloud
DCMAManaged Services
Fujitsu Intellectual Property
Standardized Software amp Solution Stack
Solutions How TolsquosBest PracticesBlue Prints
Services and Maintenance
Infr
astr
uctu
repr
oduc
ts a
nd
solu
tion
s
Serv
ices
an
d M
ain
ten
ance
Con
sult
ing
Stan
dard
ized
SW
amp S
olut
ion
s
14 copy Copyright 2017 FUJITSU
Basics for digital co-creation and hyperconnected business
Process Automation
Automated Contingency Management
15 copy Copyright 2017 FUJITSU
Digitalization with Process Automation
Process Automation to integrate control and automate operational processes across all
platforms applications IT services and organization units
Fundamental characteristics
Integrating people processes and technology
Technical implementation of business and operational processes
Delivery of IT services and maximizing IT operation efficiencies across IT departments and IT tool sets throughout the enterprise
Resulting benefits
Reduce operation expenses (OPEX)
Increase staff productivity
More consistent error-free and auditable operations
Auditable alignment with compliance requirements
16 copy Copyright 2017 FUJITSU
Process Automation in actionAutomated Service Delivery Platform for Data Centers ndash Fujitsu OIM
Service administratorService providerService user
Self service
from the
service portal
Automated
service
provisioning
Monitoring of
service
provisioning
Billing
euro$pound hellip
An out-of-the-box solution to increase efficiency of service provisioning rapidly
Customer reference large UKampI retail chain
Fujitsu DCMA Service Delivery Platform successfully deployed to a
large UKampI national retail chain The critical infrastructure spans two
customer data centers approximately 4200 Windows Linux and
UNIX managed devices and is being monitored 24x7 and fully
managed by Fujitsu (Optimized Infrastructure Management (OIM))
Out of the box features
Alerting CMDB and service desk integration
Asset amp configuration automation
Automated server provisioning
Capacity reporting
Monitoring
Patching
17 copy Copyright 2017 FUJITSU
Fujitsu standard interfaces and connectors
Fujitsu Automation library BS2000 - mainframe
UTM services
PRIMERGY - x86 servers
ETERNUS - storage
Others hellip
A central enterprise automation library is mission critical for standardization and efficiency
18 copy Copyright 2017 FUJITSU
Basics for digital co-creation and hyperconnected business
Process Automation
Automated Contingency Management
19 copy Copyright 2017 FUJITSU
Importance of contingency management
The contingency manual comprises all the documents required to support suitable reactions to emergencies and crisis Important to ensure the continuity of business processes (source BSI) is
Business continuity plans they describe the actions required to recover business processes after a crisis or emergency for example the steps that must be
taken to start up a substitute data center
Recovery plans they describe the actions required to recover or restart important resources the persons responsible must define the priority sequence for
these steps
Additional documents Plan for immediate actions crisis management guideline crisis communication plan
Further standards are specified byISO 27001 BSI Protection Catalog Federal Data Protection Law TUumlV requirements for data center certification ITIL IT Sicherheitsgesetz (IT-SIG) KRITIS General Data Protection Regulation (GDPR)
The aim of the contingency manual is to maintain IT operations
Establish the organization which is to cope with the emergency
Ensure the restart of critical IT services
Ensure reliable and suitable emergency operations
Support customers and specialist departments
Recover any failed IT services
20 copy Copyright 2017 FUJITSU
Fujitsu DCMA referencesContingency Management
Efficient concept short implementation timelines and fast ROI
Deutsche Leasing - Boris Jendretzki Director Outsourcing amp Consulting Services Fujitsu CE
In the transition phase of the IT operation of Deutsche Leasing to Fujitsu an ITSM concept the design the rollout and handover was implemented A main part of this project was the IT Service Continuity Management incl IT Emergency Management
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
21 copy Copyright 2017 FUJITSU
Fujitsu DCMA Process Automation solution
Operate the Data Center with maximized reliability agility and efficiency
Why bdquoAutomated Contingency Manualsldquo
Restart of business critical IT-Services
Assure a reliable emergency operation
Reestablish dropped out IT-Services
Support emergency management
Support regular emergency drills
F I R E
22 copy Copyright 2017 FUJITSU
Efficient and assured Contingency Management
Plan and
automate
Implement and
automate
Optimize and
automate
Review and
automate
ContingencyManagement
Automation is key success factor for an efficient and assured Contingency Management
23 copy Copyright 2017 FUJITSU
Automated contingency manual example Downtime cooling machines Emergency card 010ldquo
Building technology
Sensor systems
People
Sensor systems
IT infrastructure operations
Downtime cooling machines
Emergency card 010
Sensor systems
People
Downtime cooling machines
Emergency card 010
Fujitsu DCMA methodology andsolutions implementthe contingencymanual automationefficiently
24 copy Copyright 2017 FUJITSU
Fujitsu Automated Contingency Manuals (CM)Example BS2000 Emergency Management for a system and storage outage
CM without Process Automation
After human reaction time - manual system shutdown
Restart in dialog modus with customer-specific configuration ndash requires deep knowledge about detailed customer system configuration proceed checklists and manuals a time consuming and human error prone task
Long duration of system restart and increased error rate in manual processes
Longer outage of business-critical systems
CM with Process Automation Automatic system shutdown
Automated restart by connecting the BS2000 console
Significantly faster system restart and no manual errors in the restart process reduction of manual operations tasks
Increased availability of business-critical systems
Seamless integration across BS2000 Linux and Windows
25 copy Copyright 2017 FUJITSU
See how it works
Automated Contingency Manual
presented in a YouTube video
httpswwwyoutubecomwatchv=Wbgby9_SEWI
Fujitsu DCMA YouTube Video
FUJITSU Data Center Management and Automation Solutions
26 copy Copyright 2017 FUJITSU
From automation to autonomy
27 copy Copyright 2017 FUJITSU
The rise of connectivity
28 copy Copyright 2017 FUJITSU
How to deal with complexity
Digital transformation
Internet of Things (IoT) comprises a huge amount of devices and sensors AlwaysOn
With business-critical impact
High complexity configurations
New approaches for management and automation required
Challenges
Big and growing configurations of business-critical systems apps with exponential user growth
Strict requirements Business agility continuity and cost efficiency
Strong requests for reliable fast and efficient deployment operation and maintenance
Cases already today give us a glimpse at challenges and how to tackle them
New solutions
Fujitsu Autonomous Agent technology
A key technology for reliable IT services delivery
The autonomous agent technology increases IT service reliability and operational efficiency by combining automation and autonomy Proven in hundreds of customer implementation ndashFlexFrame for SAP
29 copy Copyright 2017 FUJITSU
From automation to autonomy
Automation
Execution of precise repetitious
actions or sequences in controlled
or well understood environments
Pre-programmed
Industrial engineering
bull Generating
bull Selecting
bull Implementing
bull Monitoring
Autonomy with AI Generation and execution of actions
to meet a goal execution
confounded by the occurrence of
unmodeled events or environments
requiring the system to dynamically
adapt and replan
Ability to learn
Adaptive higher brain functions
Recognize dynamic changes of the
environment
Flexible reactions
Interaction with partner systems
Understanding of the situation
bull Observe orient decide act
Source Introduction to AI Robotics R Murphy (MIT Press 2000) for second edition
30 copy Copyright 2017 FUJITSU
Autonomous IT service delivery
Combined automation and autonomy functionality for efficient IT service delivery
IT Service DeliveryTestament
Autonome IT Service AuktionNegotiation which platform will assume
the IT Services
Heartbeat
System kill
Auktion
IT Service DeliveryTestament
IT Service DeliveryTestament
Autonomous
Control Agent
Autonomous
Service Agent
Autonomous
Service Agent
Autonomous
Service Agent
Easier
Faster
Cheaper
Better
hellip
Process Automation
Self Service
from the
Service Portal
Automated
Service-
Provicioning
Monitoring of
Service
Provisioning
Billing
euro $ pound hellip
Autonomous Service Agent Knowledge of all services
Autonomous service adoption
Monitoring and self-healing
Customizable
Autonomous Control Agent Monitoring of Autonomous
Service Agents (Live Check amp kill)
Relocate services if necessary
Support of maintenance work
Customizable
Autonomous Agent Technology
31 copy Copyright 2017 FUJITSU
Customer example for digital co-creation and hyperconnected business
Customer in public sector Germany
From modeling of business processes to implementation
32 copy Copyright 2017 FUJITSU
From standard business processes to digitalization
Master Data Management
Service request processes
User management
Set up change remove
Identity and access management
Single sign on
Workplace management
Deployment
Device life cycle management
OS life cycle management
Asset Management Add Onrsquos optionally perform relocation
Incident management
Software management
Software deployment
Application transfer
Network printers
Provide
Support movers
Replace if defects
Hardware pool
Hardware catalog change
Procurement
Repair and warranty processing
Care processes Hardware pool (CMDB SCCM AD )
IP-Addresses
Reservations or remove
Option NiC multiple workstation equipment remove add
Self-services
Change room data
Customer requirements
33 copy Copyright 2017 FUJITSU
Business process modeling
Business Process Modeling
Bakery
2 olsquoclock
bake buns sale buns accounting
BPMN is a graphical specification language in business informatics and process management It provides symbols with which specialists methodologists and IT specialists can model and document business processes and workflows
Used as the common modeling standard actual BPMN2
Easy to understand
Reduces complexity
Methodology of Business Process Model and Notation (BPMN)
34 copy Copyright 2017 FUJITSU
Modeling business processes with BPMN2
Subject matter experts create business
model in BPMN2
As is Process
Target Process
Process training
Integration in the organization
Optimization
Tasks Definition of the business requirements
Definition of the process model
Check feasibility of the process model
For synergy and standardization reasons
publish the BPMN2 processes in a central
library
Business Process Modeling
35 copy Copyright 2017 FUJITSU
Digitalization of business processes
Digitalization of
Business Processes
IT experts digitize the business models IT implementation with process automation
Testing
Training
Process Execution
Optimization
Tasks Implement the BPMN2 process model into a
technical model with an process automation
technology
Detailed testing of the technical processes
Release the technical process with the
business owners and subject matter experts
For synergy and standardization reasons
publish the technical processes in a central
library
Business Process Modeling
36 copy Copyright 2017 FUJITSU
Example - Rollout of a home office working place
Digitized ImplementationBPMN2 Model
From modeling
of Business
Processes to
implementation
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
4 copy Copyright 2017 FUJITSU
Digital is changing life and business radically
Leverage the digital transformation to add new features and reduce cost is vital
52 of CEOrsquos believe in 5 years
their business will no longer exist
in todays form
of all professions will be
fully or partially automated
in the future
47
Order of digital disruption IoT amp AI will change work dramatically
5 copy Copyright 2017 FUJITSU
How to survive
Charles Darwin (1809 ndash 1882)
Change is the healthiest way to survive
ldquoIt is not the strongest of
the species that survives
nor the most intelligent
but the one most responsive
to changerdquo
6 copy Copyright 2017 FUJITSU
What are the challenges of digital transformation
Fast emerge of digital
Complexity
Reliability and fault tolerance
Security
Skills and talents
Adoption
Automation
Strategy
7 copy Copyright 2017 FUJITSU
How to bring all the threads together
Worldlsquos leading businesses run on the
mainframe
89 of CIOs are confident ldquoThe
mainframe will be a cornerstone of
enterprise IT over the next ten yearsldquo
We will see the highest rate of change in
performance and software-defined
infrastructure in the next 5 years
Hyperconnected business requires
co-creation of mainframe the open
world automation solutions and services
Mainframe
Open WorldComputing
8 copy Copyright 2017 FUJITSU
Knowledge Integration
Big Data
CON
TIN
UIT
YIN
NO
VATION
Fujitsu EPS strategy Hyperconnected services
We make sure that computing technology supports digital transformation comprehensively
Customer
IoT
AI
Cloud
Security
Automation
9 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation A strategic pillar of our hyperconnected services for the digital transformation
10 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation
IT Operations Management and DCIM are comprehensive and seamlessly connected
Service
Application
Server and Storage
Network
Power and Cooling
Space and Inventory
Facilities
IT Operations Management(ITOM)
Data Center Infrastructure Management(DCIM)
FUJITSU Data CenterManagement and
Automation(DCMA)
Clo
ud
11 copy Copyright 2017 FUJITSU
Business Service Management
End-Customerrsquos View Service Providerrsquos View
Self-Service PortalServiceDesk
Service Level Management
Contract Management
Capacity Management
Infrastructure Application End User Services and Performance Monitoring
Incident Management Reporting Trending Energy Efficiency
SecurityManagement
Entitlement
Identity Mgmt
Access Mgmt
Single Sign On
Capacity amp Resource Planning
Data Collection Reporting Trending
FinancialManagement
Billing models Tariffs
Users
Consumption
Service related
Integration and Process Automation
Life Cycle and Service Asset Management
Orchestration Automation amp Provisioning
IT-Infrastructure Resources
Storage NetworkServer
Fujitsu Reference Architecture DCMA
12 copy Copyright 2017 FUJITSU
The path of digital transformation
Level 1Awareness
Level 2Commited
Level 3Proactive
Level 4Service Aligned
Level 5Business Partner
Reactive fire-
fighting culture
Ad hoc
processes
Low customer
confidence
Consolidation amp
Standardization
Looking at
industry best
practices
Initial process
formalization
Tiered
support
Working on
implementing
industry best
practices
Day-to-day
processes
mature
Systems
management
tools integration
Widespread
virtualization
Trusted Service
provider
Process
Automation
Service
SLArsquos
Industry best
practices in place
Proactively pilots
new technology
for business innovation
Real-time
infrastructure
private cloud
computing
Strategic
relationship
managers
Where are you and where do you need to be for best digital business support
Source Gartner ldquoITScore for Infrastructure and Operationsrdquo
13 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and AutomationOfferings for hyperconnected services
Consulting
Infrastructure Solutions and Products
DCMAOn Premise
DCMAout of the Cloud
DCMAManaged Services
Fujitsu Intellectual Property
Standardized Software amp Solution Stack
Solutions How TolsquosBest PracticesBlue Prints
Services and Maintenance
Infr
astr
uctu
repr
oduc
ts a
nd
solu
tion
s
Serv
ices
an
d M
ain
ten
ance
Con
sult
ing
Stan
dard
ized
SW
amp S
olut
ion
s
14 copy Copyright 2017 FUJITSU
Basics for digital co-creation and hyperconnected business
Process Automation
Automated Contingency Management
15 copy Copyright 2017 FUJITSU
Digitalization with Process Automation
Process Automation to integrate control and automate operational processes across all
platforms applications IT services and organization units
Fundamental characteristics
Integrating people processes and technology
Technical implementation of business and operational processes
Delivery of IT services and maximizing IT operation efficiencies across IT departments and IT tool sets throughout the enterprise
Resulting benefits
Reduce operation expenses (OPEX)
Increase staff productivity
More consistent error-free and auditable operations
Auditable alignment with compliance requirements
16 copy Copyright 2017 FUJITSU
Process Automation in actionAutomated Service Delivery Platform for Data Centers ndash Fujitsu OIM
Service administratorService providerService user
Self service
from the
service portal
Automated
service
provisioning
Monitoring of
service
provisioning
Billing
euro$pound hellip
An out-of-the-box solution to increase efficiency of service provisioning rapidly
Customer reference large UKampI retail chain
Fujitsu DCMA Service Delivery Platform successfully deployed to a
large UKampI national retail chain The critical infrastructure spans two
customer data centers approximately 4200 Windows Linux and
UNIX managed devices and is being monitored 24x7 and fully
managed by Fujitsu (Optimized Infrastructure Management (OIM))
Out of the box features
Alerting CMDB and service desk integration
Asset amp configuration automation
Automated server provisioning
Capacity reporting
Monitoring
Patching
17 copy Copyright 2017 FUJITSU
Fujitsu standard interfaces and connectors
Fujitsu Automation library BS2000 - mainframe
UTM services
PRIMERGY - x86 servers
ETERNUS - storage
Others hellip
A central enterprise automation library is mission critical for standardization and efficiency
18 copy Copyright 2017 FUJITSU
Basics for digital co-creation and hyperconnected business
Process Automation
Automated Contingency Management
19 copy Copyright 2017 FUJITSU
Importance of contingency management
The contingency manual comprises all the documents required to support suitable reactions to emergencies and crisis Important to ensure the continuity of business processes (source BSI) is
Business continuity plans they describe the actions required to recover business processes after a crisis or emergency for example the steps that must be
taken to start up a substitute data center
Recovery plans they describe the actions required to recover or restart important resources the persons responsible must define the priority sequence for
these steps
Additional documents Plan for immediate actions crisis management guideline crisis communication plan
Further standards are specified byISO 27001 BSI Protection Catalog Federal Data Protection Law TUumlV requirements for data center certification ITIL IT Sicherheitsgesetz (IT-SIG) KRITIS General Data Protection Regulation (GDPR)
The aim of the contingency manual is to maintain IT operations
Establish the organization which is to cope with the emergency
Ensure the restart of critical IT services
Ensure reliable and suitable emergency operations
Support customers and specialist departments
Recover any failed IT services
20 copy Copyright 2017 FUJITSU
Fujitsu DCMA referencesContingency Management
Efficient concept short implementation timelines and fast ROI
Deutsche Leasing - Boris Jendretzki Director Outsourcing amp Consulting Services Fujitsu CE
In the transition phase of the IT operation of Deutsche Leasing to Fujitsu an ITSM concept the design the rollout and handover was implemented A main part of this project was the IT Service Continuity Management incl IT Emergency Management
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
21 copy Copyright 2017 FUJITSU
Fujitsu DCMA Process Automation solution
Operate the Data Center with maximized reliability agility and efficiency
Why bdquoAutomated Contingency Manualsldquo
Restart of business critical IT-Services
Assure a reliable emergency operation
Reestablish dropped out IT-Services
Support emergency management
Support regular emergency drills
F I R E
22 copy Copyright 2017 FUJITSU
Efficient and assured Contingency Management
Plan and
automate
Implement and
automate
Optimize and
automate
Review and
automate
ContingencyManagement
Automation is key success factor for an efficient and assured Contingency Management
23 copy Copyright 2017 FUJITSU
Automated contingency manual example Downtime cooling machines Emergency card 010ldquo
Building technology
Sensor systems
People
Sensor systems
IT infrastructure operations
Downtime cooling machines
Emergency card 010
Sensor systems
People
Downtime cooling machines
Emergency card 010
Fujitsu DCMA methodology andsolutions implementthe contingencymanual automationefficiently
24 copy Copyright 2017 FUJITSU
Fujitsu Automated Contingency Manuals (CM)Example BS2000 Emergency Management for a system and storage outage
CM without Process Automation
After human reaction time - manual system shutdown
Restart in dialog modus with customer-specific configuration ndash requires deep knowledge about detailed customer system configuration proceed checklists and manuals a time consuming and human error prone task
Long duration of system restart and increased error rate in manual processes
Longer outage of business-critical systems
CM with Process Automation Automatic system shutdown
Automated restart by connecting the BS2000 console
Significantly faster system restart and no manual errors in the restart process reduction of manual operations tasks
Increased availability of business-critical systems
Seamless integration across BS2000 Linux and Windows
25 copy Copyright 2017 FUJITSU
See how it works
Automated Contingency Manual
presented in a YouTube video
httpswwwyoutubecomwatchv=Wbgby9_SEWI
Fujitsu DCMA YouTube Video
FUJITSU Data Center Management and Automation Solutions
26 copy Copyright 2017 FUJITSU
From automation to autonomy
27 copy Copyright 2017 FUJITSU
The rise of connectivity
28 copy Copyright 2017 FUJITSU
How to deal with complexity
Digital transformation
Internet of Things (IoT) comprises a huge amount of devices and sensors AlwaysOn
With business-critical impact
High complexity configurations
New approaches for management and automation required
Challenges
Big and growing configurations of business-critical systems apps with exponential user growth
Strict requirements Business agility continuity and cost efficiency
Strong requests for reliable fast and efficient deployment operation and maintenance
Cases already today give us a glimpse at challenges and how to tackle them
New solutions
Fujitsu Autonomous Agent technology
A key technology for reliable IT services delivery
The autonomous agent technology increases IT service reliability and operational efficiency by combining automation and autonomy Proven in hundreds of customer implementation ndashFlexFrame for SAP
29 copy Copyright 2017 FUJITSU
From automation to autonomy
Automation
Execution of precise repetitious
actions or sequences in controlled
or well understood environments
Pre-programmed
Industrial engineering
bull Generating
bull Selecting
bull Implementing
bull Monitoring
Autonomy with AI Generation and execution of actions
to meet a goal execution
confounded by the occurrence of
unmodeled events or environments
requiring the system to dynamically
adapt and replan
Ability to learn
Adaptive higher brain functions
Recognize dynamic changes of the
environment
Flexible reactions
Interaction with partner systems
Understanding of the situation
bull Observe orient decide act
Source Introduction to AI Robotics R Murphy (MIT Press 2000) for second edition
30 copy Copyright 2017 FUJITSU
Autonomous IT service delivery
Combined automation and autonomy functionality for efficient IT service delivery
IT Service DeliveryTestament
Autonome IT Service AuktionNegotiation which platform will assume
the IT Services
Heartbeat
System kill
Auktion
IT Service DeliveryTestament
IT Service DeliveryTestament
Autonomous
Control Agent
Autonomous
Service Agent
Autonomous
Service Agent
Autonomous
Service Agent
Easier
Faster
Cheaper
Better
hellip
Process Automation
Self Service
from the
Service Portal
Automated
Service-
Provicioning
Monitoring of
Service
Provisioning
Billing
euro $ pound hellip
Autonomous Service Agent Knowledge of all services
Autonomous service adoption
Monitoring and self-healing
Customizable
Autonomous Control Agent Monitoring of Autonomous
Service Agents (Live Check amp kill)
Relocate services if necessary
Support of maintenance work
Customizable
Autonomous Agent Technology
31 copy Copyright 2017 FUJITSU
Customer example for digital co-creation and hyperconnected business
Customer in public sector Germany
From modeling of business processes to implementation
32 copy Copyright 2017 FUJITSU
From standard business processes to digitalization
Master Data Management
Service request processes
User management
Set up change remove
Identity and access management
Single sign on
Workplace management
Deployment
Device life cycle management
OS life cycle management
Asset Management Add Onrsquos optionally perform relocation
Incident management
Software management
Software deployment
Application transfer
Network printers
Provide
Support movers
Replace if defects
Hardware pool
Hardware catalog change
Procurement
Repair and warranty processing
Care processes Hardware pool (CMDB SCCM AD )
IP-Addresses
Reservations or remove
Option NiC multiple workstation equipment remove add
Self-services
Change room data
Customer requirements
33 copy Copyright 2017 FUJITSU
Business process modeling
Business Process Modeling
Bakery
2 olsquoclock
bake buns sale buns accounting
BPMN is a graphical specification language in business informatics and process management It provides symbols with which specialists methodologists and IT specialists can model and document business processes and workflows
Used as the common modeling standard actual BPMN2
Easy to understand
Reduces complexity
Methodology of Business Process Model and Notation (BPMN)
34 copy Copyright 2017 FUJITSU
Modeling business processes with BPMN2
Subject matter experts create business
model in BPMN2
As is Process
Target Process
Process training
Integration in the organization
Optimization
Tasks Definition of the business requirements
Definition of the process model
Check feasibility of the process model
For synergy and standardization reasons
publish the BPMN2 processes in a central
library
Business Process Modeling
35 copy Copyright 2017 FUJITSU
Digitalization of business processes
Digitalization of
Business Processes
IT experts digitize the business models IT implementation with process automation
Testing
Training
Process Execution
Optimization
Tasks Implement the BPMN2 process model into a
technical model with an process automation
technology
Detailed testing of the technical processes
Release the technical process with the
business owners and subject matter experts
For synergy and standardization reasons
publish the technical processes in a central
library
Business Process Modeling
36 copy Copyright 2017 FUJITSU
Example - Rollout of a home office working place
Digitized ImplementationBPMN2 Model
From modeling
of Business
Processes to
implementation
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
5 copy Copyright 2017 FUJITSU
How to survive
Charles Darwin (1809 ndash 1882)
Change is the healthiest way to survive
ldquoIt is not the strongest of
the species that survives
nor the most intelligent
but the one most responsive
to changerdquo
6 copy Copyright 2017 FUJITSU
What are the challenges of digital transformation
Fast emerge of digital
Complexity
Reliability and fault tolerance
Security
Skills and talents
Adoption
Automation
Strategy
7 copy Copyright 2017 FUJITSU
How to bring all the threads together
Worldlsquos leading businesses run on the
mainframe
89 of CIOs are confident ldquoThe
mainframe will be a cornerstone of
enterprise IT over the next ten yearsldquo
We will see the highest rate of change in
performance and software-defined
infrastructure in the next 5 years
Hyperconnected business requires
co-creation of mainframe the open
world automation solutions and services
Mainframe
Open WorldComputing
8 copy Copyright 2017 FUJITSU
Knowledge Integration
Big Data
CON
TIN
UIT
YIN
NO
VATION
Fujitsu EPS strategy Hyperconnected services
We make sure that computing technology supports digital transformation comprehensively
Customer
IoT
AI
Cloud
Security
Automation
9 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation A strategic pillar of our hyperconnected services for the digital transformation
10 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation
IT Operations Management and DCIM are comprehensive and seamlessly connected
Service
Application
Server and Storage
Network
Power and Cooling
Space and Inventory
Facilities
IT Operations Management(ITOM)
Data Center Infrastructure Management(DCIM)
FUJITSU Data CenterManagement and
Automation(DCMA)
Clo
ud
11 copy Copyright 2017 FUJITSU
Business Service Management
End-Customerrsquos View Service Providerrsquos View
Self-Service PortalServiceDesk
Service Level Management
Contract Management
Capacity Management
Infrastructure Application End User Services and Performance Monitoring
Incident Management Reporting Trending Energy Efficiency
SecurityManagement
Entitlement
Identity Mgmt
Access Mgmt
Single Sign On
Capacity amp Resource Planning
Data Collection Reporting Trending
FinancialManagement
Billing models Tariffs
Users
Consumption
Service related
Integration and Process Automation
Life Cycle and Service Asset Management
Orchestration Automation amp Provisioning
IT-Infrastructure Resources
Storage NetworkServer
Fujitsu Reference Architecture DCMA
12 copy Copyright 2017 FUJITSU
The path of digital transformation
Level 1Awareness
Level 2Commited
Level 3Proactive
Level 4Service Aligned
Level 5Business Partner
Reactive fire-
fighting culture
Ad hoc
processes
Low customer
confidence
Consolidation amp
Standardization
Looking at
industry best
practices
Initial process
formalization
Tiered
support
Working on
implementing
industry best
practices
Day-to-day
processes
mature
Systems
management
tools integration
Widespread
virtualization
Trusted Service
provider
Process
Automation
Service
SLArsquos
Industry best
practices in place
Proactively pilots
new technology
for business innovation
Real-time
infrastructure
private cloud
computing
Strategic
relationship
managers
Where are you and where do you need to be for best digital business support
Source Gartner ldquoITScore for Infrastructure and Operationsrdquo
13 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and AutomationOfferings for hyperconnected services
Consulting
Infrastructure Solutions and Products
DCMAOn Premise
DCMAout of the Cloud
DCMAManaged Services
Fujitsu Intellectual Property
Standardized Software amp Solution Stack
Solutions How TolsquosBest PracticesBlue Prints
Services and Maintenance
Infr
astr
uctu
repr
oduc
ts a
nd
solu
tion
s
Serv
ices
an
d M
ain
ten
ance
Con
sult
ing
Stan
dard
ized
SW
amp S
olut
ion
s
14 copy Copyright 2017 FUJITSU
Basics for digital co-creation and hyperconnected business
Process Automation
Automated Contingency Management
15 copy Copyright 2017 FUJITSU
Digitalization with Process Automation
Process Automation to integrate control and automate operational processes across all
platforms applications IT services and organization units
Fundamental characteristics
Integrating people processes and technology
Technical implementation of business and operational processes
Delivery of IT services and maximizing IT operation efficiencies across IT departments and IT tool sets throughout the enterprise
Resulting benefits
Reduce operation expenses (OPEX)
Increase staff productivity
More consistent error-free and auditable operations
Auditable alignment with compliance requirements
16 copy Copyright 2017 FUJITSU
Process Automation in actionAutomated Service Delivery Platform for Data Centers ndash Fujitsu OIM
Service administratorService providerService user
Self service
from the
service portal
Automated
service
provisioning
Monitoring of
service
provisioning
Billing
euro$pound hellip
An out-of-the-box solution to increase efficiency of service provisioning rapidly
Customer reference large UKampI retail chain
Fujitsu DCMA Service Delivery Platform successfully deployed to a
large UKampI national retail chain The critical infrastructure spans two
customer data centers approximately 4200 Windows Linux and
UNIX managed devices and is being monitored 24x7 and fully
managed by Fujitsu (Optimized Infrastructure Management (OIM))
Out of the box features
Alerting CMDB and service desk integration
Asset amp configuration automation
Automated server provisioning
Capacity reporting
Monitoring
Patching
17 copy Copyright 2017 FUJITSU
Fujitsu standard interfaces and connectors
Fujitsu Automation library BS2000 - mainframe
UTM services
PRIMERGY - x86 servers
ETERNUS - storage
Others hellip
A central enterprise automation library is mission critical for standardization and efficiency
18 copy Copyright 2017 FUJITSU
Basics for digital co-creation and hyperconnected business
Process Automation
Automated Contingency Management
19 copy Copyright 2017 FUJITSU
Importance of contingency management
The contingency manual comprises all the documents required to support suitable reactions to emergencies and crisis Important to ensure the continuity of business processes (source BSI) is
Business continuity plans they describe the actions required to recover business processes after a crisis or emergency for example the steps that must be
taken to start up a substitute data center
Recovery plans they describe the actions required to recover or restart important resources the persons responsible must define the priority sequence for
these steps
Additional documents Plan for immediate actions crisis management guideline crisis communication plan
Further standards are specified byISO 27001 BSI Protection Catalog Federal Data Protection Law TUumlV requirements for data center certification ITIL IT Sicherheitsgesetz (IT-SIG) KRITIS General Data Protection Regulation (GDPR)
The aim of the contingency manual is to maintain IT operations
Establish the organization which is to cope with the emergency
Ensure the restart of critical IT services
Ensure reliable and suitable emergency operations
Support customers and specialist departments
Recover any failed IT services
20 copy Copyright 2017 FUJITSU
Fujitsu DCMA referencesContingency Management
Efficient concept short implementation timelines and fast ROI
Deutsche Leasing - Boris Jendretzki Director Outsourcing amp Consulting Services Fujitsu CE
In the transition phase of the IT operation of Deutsche Leasing to Fujitsu an ITSM concept the design the rollout and handover was implemented A main part of this project was the IT Service Continuity Management incl IT Emergency Management
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
21 copy Copyright 2017 FUJITSU
Fujitsu DCMA Process Automation solution
Operate the Data Center with maximized reliability agility and efficiency
Why bdquoAutomated Contingency Manualsldquo
Restart of business critical IT-Services
Assure a reliable emergency operation
Reestablish dropped out IT-Services
Support emergency management
Support regular emergency drills
F I R E
22 copy Copyright 2017 FUJITSU
Efficient and assured Contingency Management
Plan and
automate
Implement and
automate
Optimize and
automate
Review and
automate
ContingencyManagement
Automation is key success factor for an efficient and assured Contingency Management
23 copy Copyright 2017 FUJITSU
Automated contingency manual example Downtime cooling machines Emergency card 010ldquo
Building technology
Sensor systems
People
Sensor systems
IT infrastructure operations
Downtime cooling machines
Emergency card 010
Sensor systems
People
Downtime cooling machines
Emergency card 010
Fujitsu DCMA methodology andsolutions implementthe contingencymanual automationefficiently
24 copy Copyright 2017 FUJITSU
Fujitsu Automated Contingency Manuals (CM)Example BS2000 Emergency Management for a system and storage outage
CM without Process Automation
After human reaction time - manual system shutdown
Restart in dialog modus with customer-specific configuration ndash requires deep knowledge about detailed customer system configuration proceed checklists and manuals a time consuming and human error prone task
Long duration of system restart and increased error rate in manual processes
Longer outage of business-critical systems
CM with Process Automation Automatic system shutdown
Automated restart by connecting the BS2000 console
Significantly faster system restart and no manual errors in the restart process reduction of manual operations tasks
Increased availability of business-critical systems
Seamless integration across BS2000 Linux and Windows
25 copy Copyright 2017 FUJITSU
See how it works
Automated Contingency Manual
presented in a YouTube video
httpswwwyoutubecomwatchv=Wbgby9_SEWI
Fujitsu DCMA YouTube Video
FUJITSU Data Center Management and Automation Solutions
26 copy Copyright 2017 FUJITSU
From automation to autonomy
27 copy Copyright 2017 FUJITSU
The rise of connectivity
28 copy Copyright 2017 FUJITSU
How to deal with complexity
Digital transformation
Internet of Things (IoT) comprises a huge amount of devices and sensors AlwaysOn
With business-critical impact
High complexity configurations
New approaches for management and automation required
Challenges
Big and growing configurations of business-critical systems apps with exponential user growth
Strict requirements Business agility continuity and cost efficiency
Strong requests for reliable fast and efficient deployment operation and maintenance
Cases already today give us a glimpse at challenges and how to tackle them
New solutions
Fujitsu Autonomous Agent technology
A key technology for reliable IT services delivery
The autonomous agent technology increases IT service reliability and operational efficiency by combining automation and autonomy Proven in hundreds of customer implementation ndashFlexFrame for SAP
29 copy Copyright 2017 FUJITSU
From automation to autonomy
Automation
Execution of precise repetitious
actions or sequences in controlled
or well understood environments
Pre-programmed
Industrial engineering
bull Generating
bull Selecting
bull Implementing
bull Monitoring
Autonomy with AI Generation and execution of actions
to meet a goal execution
confounded by the occurrence of
unmodeled events or environments
requiring the system to dynamically
adapt and replan
Ability to learn
Adaptive higher brain functions
Recognize dynamic changes of the
environment
Flexible reactions
Interaction with partner systems
Understanding of the situation
bull Observe orient decide act
Source Introduction to AI Robotics R Murphy (MIT Press 2000) for second edition
30 copy Copyright 2017 FUJITSU
Autonomous IT service delivery
Combined automation and autonomy functionality for efficient IT service delivery
IT Service DeliveryTestament
Autonome IT Service AuktionNegotiation which platform will assume
the IT Services
Heartbeat
System kill
Auktion
IT Service DeliveryTestament
IT Service DeliveryTestament
Autonomous
Control Agent
Autonomous
Service Agent
Autonomous
Service Agent
Autonomous
Service Agent
Easier
Faster
Cheaper
Better
hellip
Process Automation
Self Service
from the
Service Portal
Automated
Service-
Provicioning
Monitoring of
Service
Provisioning
Billing
euro $ pound hellip
Autonomous Service Agent Knowledge of all services
Autonomous service adoption
Monitoring and self-healing
Customizable
Autonomous Control Agent Monitoring of Autonomous
Service Agents (Live Check amp kill)
Relocate services if necessary
Support of maintenance work
Customizable
Autonomous Agent Technology
31 copy Copyright 2017 FUJITSU
Customer example for digital co-creation and hyperconnected business
Customer in public sector Germany
From modeling of business processes to implementation
32 copy Copyright 2017 FUJITSU
From standard business processes to digitalization
Master Data Management
Service request processes
User management
Set up change remove
Identity and access management
Single sign on
Workplace management
Deployment
Device life cycle management
OS life cycle management
Asset Management Add Onrsquos optionally perform relocation
Incident management
Software management
Software deployment
Application transfer
Network printers
Provide
Support movers
Replace if defects
Hardware pool
Hardware catalog change
Procurement
Repair and warranty processing
Care processes Hardware pool (CMDB SCCM AD )
IP-Addresses
Reservations or remove
Option NiC multiple workstation equipment remove add
Self-services
Change room data
Customer requirements
33 copy Copyright 2017 FUJITSU
Business process modeling
Business Process Modeling
Bakery
2 olsquoclock
bake buns sale buns accounting
BPMN is a graphical specification language in business informatics and process management It provides symbols with which specialists methodologists and IT specialists can model and document business processes and workflows
Used as the common modeling standard actual BPMN2
Easy to understand
Reduces complexity
Methodology of Business Process Model and Notation (BPMN)
34 copy Copyright 2017 FUJITSU
Modeling business processes with BPMN2
Subject matter experts create business
model in BPMN2
As is Process
Target Process
Process training
Integration in the organization
Optimization
Tasks Definition of the business requirements
Definition of the process model
Check feasibility of the process model
For synergy and standardization reasons
publish the BPMN2 processes in a central
library
Business Process Modeling
35 copy Copyright 2017 FUJITSU
Digitalization of business processes
Digitalization of
Business Processes
IT experts digitize the business models IT implementation with process automation
Testing
Training
Process Execution
Optimization
Tasks Implement the BPMN2 process model into a
technical model with an process automation
technology
Detailed testing of the technical processes
Release the technical process with the
business owners and subject matter experts
For synergy and standardization reasons
publish the technical processes in a central
library
Business Process Modeling
36 copy Copyright 2017 FUJITSU
Example - Rollout of a home office working place
Digitized ImplementationBPMN2 Model
From modeling
of Business
Processes to
implementation
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
6 copy Copyright 2017 FUJITSU
What are the challenges of digital transformation
Fast emerge of digital
Complexity
Reliability and fault tolerance
Security
Skills and talents
Adoption
Automation
Strategy
7 copy Copyright 2017 FUJITSU
How to bring all the threads together
Worldlsquos leading businesses run on the
mainframe
89 of CIOs are confident ldquoThe
mainframe will be a cornerstone of
enterprise IT over the next ten yearsldquo
We will see the highest rate of change in
performance and software-defined
infrastructure in the next 5 years
Hyperconnected business requires
co-creation of mainframe the open
world automation solutions and services
Mainframe
Open WorldComputing
8 copy Copyright 2017 FUJITSU
Knowledge Integration
Big Data
CON
TIN
UIT
YIN
NO
VATION
Fujitsu EPS strategy Hyperconnected services
We make sure that computing technology supports digital transformation comprehensively
Customer
IoT
AI
Cloud
Security
Automation
9 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation A strategic pillar of our hyperconnected services for the digital transformation
10 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation
IT Operations Management and DCIM are comprehensive and seamlessly connected
Service
Application
Server and Storage
Network
Power and Cooling
Space and Inventory
Facilities
IT Operations Management(ITOM)
Data Center Infrastructure Management(DCIM)
FUJITSU Data CenterManagement and
Automation(DCMA)
Clo
ud
11 copy Copyright 2017 FUJITSU
Business Service Management
End-Customerrsquos View Service Providerrsquos View
Self-Service PortalServiceDesk
Service Level Management
Contract Management
Capacity Management
Infrastructure Application End User Services and Performance Monitoring
Incident Management Reporting Trending Energy Efficiency
SecurityManagement
Entitlement
Identity Mgmt
Access Mgmt
Single Sign On
Capacity amp Resource Planning
Data Collection Reporting Trending
FinancialManagement
Billing models Tariffs
Users
Consumption
Service related
Integration and Process Automation
Life Cycle and Service Asset Management
Orchestration Automation amp Provisioning
IT-Infrastructure Resources
Storage NetworkServer
Fujitsu Reference Architecture DCMA
12 copy Copyright 2017 FUJITSU
The path of digital transformation
Level 1Awareness
Level 2Commited
Level 3Proactive
Level 4Service Aligned
Level 5Business Partner
Reactive fire-
fighting culture
Ad hoc
processes
Low customer
confidence
Consolidation amp
Standardization
Looking at
industry best
practices
Initial process
formalization
Tiered
support
Working on
implementing
industry best
practices
Day-to-day
processes
mature
Systems
management
tools integration
Widespread
virtualization
Trusted Service
provider
Process
Automation
Service
SLArsquos
Industry best
practices in place
Proactively pilots
new technology
for business innovation
Real-time
infrastructure
private cloud
computing
Strategic
relationship
managers
Where are you and where do you need to be for best digital business support
Source Gartner ldquoITScore for Infrastructure and Operationsrdquo
13 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and AutomationOfferings for hyperconnected services
Consulting
Infrastructure Solutions and Products
DCMAOn Premise
DCMAout of the Cloud
DCMAManaged Services
Fujitsu Intellectual Property
Standardized Software amp Solution Stack
Solutions How TolsquosBest PracticesBlue Prints
Services and Maintenance
Infr
astr
uctu
repr
oduc
ts a
nd
solu
tion
s
Serv
ices
an
d M
ain
ten
ance
Con
sult
ing
Stan
dard
ized
SW
amp S
olut
ion
s
14 copy Copyright 2017 FUJITSU
Basics for digital co-creation and hyperconnected business
Process Automation
Automated Contingency Management
15 copy Copyright 2017 FUJITSU
Digitalization with Process Automation
Process Automation to integrate control and automate operational processes across all
platforms applications IT services and organization units
Fundamental characteristics
Integrating people processes and technology
Technical implementation of business and operational processes
Delivery of IT services and maximizing IT operation efficiencies across IT departments and IT tool sets throughout the enterprise
Resulting benefits
Reduce operation expenses (OPEX)
Increase staff productivity
More consistent error-free and auditable operations
Auditable alignment with compliance requirements
16 copy Copyright 2017 FUJITSU
Process Automation in actionAutomated Service Delivery Platform for Data Centers ndash Fujitsu OIM
Service administratorService providerService user
Self service
from the
service portal
Automated
service
provisioning
Monitoring of
service
provisioning
Billing
euro$pound hellip
An out-of-the-box solution to increase efficiency of service provisioning rapidly
Customer reference large UKampI retail chain
Fujitsu DCMA Service Delivery Platform successfully deployed to a
large UKampI national retail chain The critical infrastructure spans two
customer data centers approximately 4200 Windows Linux and
UNIX managed devices and is being monitored 24x7 and fully
managed by Fujitsu (Optimized Infrastructure Management (OIM))
Out of the box features
Alerting CMDB and service desk integration
Asset amp configuration automation
Automated server provisioning
Capacity reporting
Monitoring
Patching
17 copy Copyright 2017 FUJITSU
Fujitsu standard interfaces and connectors
Fujitsu Automation library BS2000 - mainframe
UTM services
PRIMERGY - x86 servers
ETERNUS - storage
Others hellip
A central enterprise automation library is mission critical for standardization and efficiency
18 copy Copyright 2017 FUJITSU
Basics for digital co-creation and hyperconnected business
Process Automation
Automated Contingency Management
19 copy Copyright 2017 FUJITSU
Importance of contingency management
The contingency manual comprises all the documents required to support suitable reactions to emergencies and crisis Important to ensure the continuity of business processes (source BSI) is
Business continuity plans they describe the actions required to recover business processes after a crisis or emergency for example the steps that must be
taken to start up a substitute data center
Recovery plans they describe the actions required to recover or restart important resources the persons responsible must define the priority sequence for
these steps
Additional documents Plan for immediate actions crisis management guideline crisis communication plan
Further standards are specified byISO 27001 BSI Protection Catalog Federal Data Protection Law TUumlV requirements for data center certification ITIL IT Sicherheitsgesetz (IT-SIG) KRITIS General Data Protection Regulation (GDPR)
The aim of the contingency manual is to maintain IT operations
Establish the organization which is to cope with the emergency
Ensure the restart of critical IT services
Ensure reliable and suitable emergency operations
Support customers and specialist departments
Recover any failed IT services
20 copy Copyright 2017 FUJITSU
Fujitsu DCMA referencesContingency Management
Efficient concept short implementation timelines and fast ROI
Deutsche Leasing - Boris Jendretzki Director Outsourcing amp Consulting Services Fujitsu CE
In the transition phase of the IT operation of Deutsche Leasing to Fujitsu an ITSM concept the design the rollout and handover was implemented A main part of this project was the IT Service Continuity Management incl IT Emergency Management
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
21 copy Copyright 2017 FUJITSU
Fujitsu DCMA Process Automation solution
Operate the Data Center with maximized reliability agility and efficiency
Why bdquoAutomated Contingency Manualsldquo
Restart of business critical IT-Services
Assure a reliable emergency operation
Reestablish dropped out IT-Services
Support emergency management
Support regular emergency drills
F I R E
22 copy Copyright 2017 FUJITSU
Efficient and assured Contingency Management
Plan and
automate
Implement and
automate
Optimize and
automate
Review and
automate
ContingencyManagement
Automation is key success factor for an efficient and assured Contingency Management
23 copy Copyright 2017 FUJITSU
Automated contingency manual example Downtime cooling machines Emergency card 010ldquo
Building technology
Sensor systems
People
Sensor systems
IT infrastructure operations
Downtime cooling machines
Emergency card 010
Sensor systems
People
Downtime cooling machines
Emergency card 010
Fujitsu DCMA methodology andsolutions implementthe contingencymanual automationefficiently
24 copy Copyright 2017 FUJITSU
Fujitsu Automated Contingency Manuals (CM)Example BS2000 Emergency Management for a system and storage outage
CM without Process Automation
After human reaction time - manual system shutdown
Restart in dialog modus with customer-specific configuration ndash requires deep knowledge about detailed customer system configuration proceed checklists and manuals a time consuming and human error prone task
Long duration of system restart and increased error rate in manual processes
Longer outage of business-critical systems
CM with Process Automation Automatic system shutdown
Automated restart by connecting the BS2000 console
Significantly faster system restart and no manual errors in the restart process reduction of manual operations tasks
Increased availability of business-critical systems
Seamless integration across BS2000 Linux and Windows
25 copy Copyright 2017 FUJITSU
See how it works
Automated Contingency Manual
presented in a YouTube video
httpswwwyoutubecomwatchv=Wbgby9_SEWI
Fujitsu DCMA YouTube Video
FUJITSU Data Center Management and Automation Solutions
26 copy Copyright 2017 FUJITSU
From automation to autonomy
27 copy Copyright 2017 FUJITSU
The rise of connectivity
28 copy Copyright 2017 FUJITSU
How to deal with complexity
Digital transformation
Internet of Things (IoT) comprises a huge amount of devices and sensors AlwaysOn
With business-critical impact
High complexity configurations
New approaches for management and automation required
Challenges
Big and growing configurations of business-critical systems apps with exponential user growth
Strict requirements Business agility continuity and cost efficiency
Strong requests for reliable fast and efficient deployment operation and maintenance
Cases already today give us a glimpse at challenges and how to tackle them
New solutions
Fujitsu Autonomous Agent technology
A key technology for reliable IT services delivery
The autonomous agent technology increases IT service reliability and operational efficiency by combining automation and autonomy Proven in hundreds of customer implementation ndashFlexFrame for SAP
29 copy Copyright 2017 FUJITSU
From automation to autonomy
Automation
Execution of precise repetitious
actions or sequences in controlled
or well understood environments
Pre-programmed
Industrial engineering
bull Generating
bull Selecting
bull Implementing
bull Monitoring
Autonomy with AI Generation and execution of actions
to meet a goal execution
confounded by the occurrence of
unmodeled events or environments
requiring the system to dynamically
adapt and replan
Ability to learn
Adaptive higher brain functions
Recognize dynamic changes of the
environment
Flexible reactions
Interaction with partner systems
Understanding of the situation
bull Observe orient decide act
Source Introduction to AI Robotics R Murphy (MIT Press 2000) for second edition
30 copy Copyright 2017 FUJITSU
Autonomous IT service delivery
Combined automation and autonomy functionality for efficient IT service delivery
IT Service DeliveryTestament
Autonome IT Service AuktionNegotiation which platform will assume
the IT Services
Heartbeat
System kill
Auktion
IT Service DeliveryTestament
IT Service DeliveryTestament
Autonomous
Control Agent
Autonomous
Service Agent
Autonomous
Service Agent
Autonomous
Service Agent
Easier
Faster
Cheaper
Better
hellip
Process Automation
Self Service
from the
Service Portal
Automated
Service-
Provicioning
Monitoring of
Service
Provisioning
Billing
euro $ pound hellip
Autonomous Service Agent Knowledge of all services
Autonomous service adoption
Monitoring and self-healing
Customizable
Autonomous Control Agent Monitoring of Autonomous
Service Agents (Live Check amp kill)
Relocate services if necessary
Support of maintenance work
Customizable
Autonomous Agent Technology
31 copy Copyright 2017 FUJITSU
Customer example for digital co-creation and hyperconnected business
Customer in public sector Germany
From modeling of business processes to implementation
32 copy Copyright 2017 FUJITSU
From standard business processes to digitalization
Master Data Management
Service request processes
User management
Set up change remove
Identity and access management
Single sign on
Workplace management
Deployment
Device life cycle management
OS life cycle management
Asset Management Add Onrsquos optionally perform relocation
Incident management
Software management
Software deployment
Application transfer
Network printers
Provide
Support movers
Replace if defects
Hardware pool
Hardware catalog change
Procurement
Repair and warranty processing
Care processes Hardware pool (CMDB SCCM AD )
IP-Addresses
Reservations or remove
Option NiC multiple workstation equipment remove add
Self-services
Change room data
Customer requirements
33 copy Copyright 2017 FUJITSU
Business process modeling
Business Process Modeling
Bakery
2 olsquoclock
bake buns sale buns accounting
BPMN is a graphical specification language in business informatics and process management It provides symbols with which specialists methodologists and IT specialists can model and document business processes and workflows
Used as the common modeling standard actual BPMN2
Easy to understand
Reduces complexity
Methodology of Business Process Model and Notation (BPMN)
34 copy Copyright 2017 FUJITSU
Modeling business processes with BPMN2
Subject matter experts create business
model in BPMN2
As is Process
Target Process
Process training
Integration in the organization
Optimization
Tasks Definition of the business requirements
Definition of the process model
Check feasibility of the process model
For synergy and standardization reasons
publish the BPMN2 processes in a central
library
Business Process Modeling
35 copy Copyright 2017 FUJITSU
Digitalization of business processes
Digitalization of
Business Processes
IT experts digitize the business models IT implementation with process automation
Testing
Training
Process Execution
Optimization
Tasks Implement the BPMN2 process model into a
technical model with an process automation
technology
Detailed testing of the technical processes
Release the technical process with the
business owners and subject matter experts
For synergy and standardization reasons
publish the technical processes in a central
library
Business Process Modeling
36 copy Copyright 2017 FUJITSU
Example - Rollout of a home office working place
Digitized ImplementationBPMN2 Model
From modeling
of Business
Processes to
implementation
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
7 copy Copyright 2017 FUJITSU
How to bring all the threads together
Worldlsquos leading businesses run on the
mainframe
89 of CIOs are confident ldquoThe
mainframe will be a cornerstone of
enterprise IT over the next ten yearsldquo
We will see the highest rate of change in
performance and software-defined
infrastructure in the next 5 years
Hyperconnected business requires
co-creation of mainframe the open
world automation solutions and services
Mainframe
Open WorldComputing
8 copy Copyright 2017 FUJITSU
Knowledge Integration
Big Data
CON
TIN
UIT
YIN
NO
VATION
Fujitsu EPS strategy Hyperconnected services
We make sure that computing technology supports digital transformation comprehensively
Customer
IoT
AI
Cloud
Security
Automation
9 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation A strategic pillar of our hyperconnected services for the digital transformation
10 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation
IT Operations Management and DCIM are comprehensive and seamlessly connected
Service
Application
Server and Storage
Network
Power and Cooling
Space and Inventory
Facilities
IT Operations Management(ITOM)
Data Center Infrastructure Management(DCIM)
FUJITSU Data CenterManagement and
Automation(DCMA)
Clo
ud
11 copy Copyright 2017 FUJITSU
Business Service Management
End-Customerrsquos View Service Providerrsquos View
Self-Service PortalServiceDesk
Service Level Management
Contract Management
Capacity Management
Infrastructure Application End User Services and Performance Monitoring
Incident Management Reporting Trending Energy Efficiency
SecurityManagement
Entitlement
Identity Mgmt
Access Mgmt
Single Sign On
Capacity amp Resource Planning
Data Collection Reporting Trending
FinancialManagement
Billing models Tariffs
Users
Consumption
Service related
Integration and Process Automation
Life Cycle and Service Asset Management
Orchestration Automation amp Provisioning
IT-Infrastructure Resources
Storage NetworkServer
Fujitsu Reference Architecture DCMA
12 copy Copyright 2017 FUJITSU
The path of digital transformation
Level 1Awareness
Level 2Commited
Level 3Proactive
Level 4Service Aligned
Level 5Business Partner
Reactive fire-
fighting culture
Ad hoc
processes
Low customer
confidence
Consolidation amp
Standardization
Looking at
industry best
practices
Initial process
formalization
Tiered
support
Working on
implementing
industry best
practices
Day-to-day
processes
mature
Systems
management
tools integration
Widespread
virtualization
Trusted Service
provider
Process
Automation
Service
SLArsquos
Industry best
practices in place
Proactively pilots
new technology
for business innovation
Real-time
infrastructure
private cloud
computing
Strategic
relationship
managers
Where are you and where do you need to be for best digital business support
Source Gartner ldquoITScore for Infrastructure and Operationsrdquo
13 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and AutomationOfferings for hyperconnected services
Consulting
Infrastructure Solutions and Products
DCMAOn Premise
DCMAout of the Cloud
DCMAManaged Services
Fujitsu Intellectual Property
Standardized Software amp Solution Stack
Solutions How TolsquosBest PracticesBlue Prints
Services and Maintenance
Infr
astr
uctu
repr
oduc
ts a
nd
solu
tion
s
Serv
ices
an
d M
ain
ten
ance
Con
sult
ing
Stan
dard
ized
SW
amp S
olut
ion
s
14 copy Copyright 2017 FUJITSU
Basics for digital co-creation and hyperconnected business
Process Automation
Automated Contingency Management
15 copy Copyright 2017 FUJITSU
Digitalization with Process Automation
Process Automation to integrate control and automate operational processes across all
platforms applications IT services and organization units
Fundamental characteristics
Integrating people processes and technology
Technical implementation of business and operational processes
Delivery of IT services and maximizing IT operation efficiencies across IT departments and IT tool sets throughout the enterprise
Resulting benefits
Reduce operation expenses (OPEX)
Increase staff productivity
More consistent error-free and auditable operations
Auditable alignment with compliance requirements
16 copy Copyright 2017 FUJITSU
Process Automation in actionAutomated Service Delivery Platform for Data Centers ndash Fujitsu OIM
Service administratorService providerService user
Self service
from the
service portal
Automated
service
provisioning
Monitoring of
service
provisioning
Billing
euro$pound hellip
An out-of-the-box solution to increase efficiency of service provisioning rapidly
Customer reference large UKampI retail chain
Fujitsu DCMA Service Delivery Platform successfully deployed to a
large UKampI national retail chain The critical infrastructure spans two
customer data centers approximately 4200 Windows Linux and
UNIX managed devices and is being monitored 24x7 and fully
managed by Fujitsu (Optimized Infrastructure Management (OIM))
Out of the box features
Alerting CMDB and service desk integration
Asset amp configuration automation
Automated server provisioning
Capacity reporting
Monitoring
Patching
17 copy Copyright 2017 FUJITSU
Fujitsu standard interfaces and connectors
Fujitsu Automation library BS2000 - mainframe
UTM services
PRIMERGY - x86 servers
ETERNUS - storage
Others hellip
A central enterprise automation library is mission critical for standardization and efficiency
18 copy Copyright 2017 FUJITSU
Basics for digital co-creation and hyperconnected business
Process Automation
Automated Contingency Management
19 copy Copyright 2017 FUJITSU
Importance of contingency management
The contingency manual comprises all the documents required to support suitable reactions to emergencies and crisis Important to ensure the continuity of business processes (source BSI) is
Business continuity plans they describe the actions required to recover business processes after a crisis or emergency for example the steps that must be
taken to start up a substitute data center
Recovery plans they describe the actions required to recover or restart important resources the persons responsible must define the priority sequence for
these steps
Additional documents Plan for immediate actions crisis management guideline crisis communication plan
Further standards are specified byISO 27001 BSI Protection Catalog Federal Data Protection Law TUumlV requirements for data center certification ITIL IT Sicherheitsgesetz (IT-SIG) KRITIS General Data Protection Regulation (GDPR)
The aim of the contingency manual is to maintain IT operations
Establish the organization which is to cope with the emergency
Ensure the restart of critical IT services
Ensure reliable and suitable emergency operations
Support customers and specialist departments
Recover any failed IT services
20 copy Copyright 2017 FUJITSU
Fujitsu DCMA referencesContingency Management
Efficient concept short implementation timelines and fast ROI
Deutsche Leasing - Boris Jendretzki Director Outsourcing amp Consulting Services Fujitsu CE
In the transition phase of the IT operation of Deutsche Leasing to Fujitsu an ITSM concept the design the rollout and handover was implemented A main part of this project was the IT Service Continuity Management incl IT Emergency Management
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
21 copy Copyright 2017 FUJITSU
Fujitsu DCMA Process Automation solution
Operate the Data Center with maximized reliability agility and efficiency
Why bdquoAutomated Contingency Manualsldquo
Restart of business critical IT-Services
Assure a reliable emergency operation
Reestablish dropped out IT-Services
Support emergency management
Support regular emergency drills
F I R E
22 copy Copyright 2017 FUJITSU
Efficient and assured Contingency Management
Plan and
automate
Implement and
automate
Optimize and
automate
Review and
automate
ContingencyManagement
Automation is key success factor for an efficient and assured Contingency Management
23 copy Copyright 2017 FUJITSU
Automated contingency manual example Downtime cooling machines Emergency card 010ldquo
Building technology
Sensor systems
People
Sensor systems
IT infrastructure operations
Downtime cooling machines
Emergency card 010
Sensor systems
People
Downtime cooling machines
Emergency card 010
Fujitsu DCMA methodology andsolutions implementthe contingencymanual automationefficiently
24 copy Copyright 2017 FUJITSU
Fujitsu Automated Contingency Manuals (CM)Example BS2000 Emergency Management for a system and storage outage
CM without Process Automation
After human reaction time - manual system shutdown
Restart in dialog modus with customer-specific configuration ndash requires deep knowledge about detailed customer system configuration proceed checklists and manuals a time consuming and human error prone task
Long duration of system restart and increased error rate in manual processes
Longer outage of business-critical systems
CM with Process Automation Automatic system shutdown
Automated restart by connecting the BS2000 console
Significantly faster system restart and no manual errors in the restart process reduction of manual operations tasks
Increased availability of business-critical systems
Seamless integration across BS2000 Linux and Windows
25 copy Copyright 2017 FUJITSU
See how it works
Automated Contingency Manual
presented in a YouTube video
httpswwwyoutubecomwatchv=Wbgby9_SEWI
Fujitsu DCMA YouTube Video
FUJITSU Data Center Management and Automation Solutions
26 copy Copyright 2017 FUJITSU
From automation to autonomy
27 copy Copyright 2017 FUJITSU
The rise of connectivity
28 copy Copyright 2017 FUJITSU
How to deal with complexity
Digital transformation
Internet of Things (IoT) comprises a huge amount of devices and sensors AlwaysOn
With business-critical impact
High complexity configurations
New approaches for management and automation required
Challenges
Big and growing configurations of business-critical systems apps with exponential user growth
Strict requirements Business agility continuity and cost efficiency
Strong requests for reliable fast and efficient deployment operation and maintenance
Cases already today give us a glimpse at challenges and how to tackle them
New solutions
Fujitsu Autonomous Agent technology
A key technology for reliable IT services delivery
The autonomous agent technology increases IT service reliability and operational efficiency by combining automation and autonomy Proven in hundreds of customer implementation ndashFlexFrame for SAP
29 copy Copyright 2017 FUJITSU
From automation to autonomy
Automation
Execution of precise repetitious
actions or sequences in controlled
or well understood environments
Pre-programmed
Industrial engineering
bull Generating
bull Selecting
bull Implementing
bull Monitoring
Autonomy with AI Generation and execution of actions
to meet a goal execution
confounded by the occurrence of
unmodeled events or environments
requiring the system to dynamically
adapt and replan
Ability to learn
Adaptive higher brain functions
Recognize dynamic changes of the
environment
Flexible reactions
Interaction with partner systems
Understanding of the situation
bull Observe orient decide act
Source Introduction to AI Robotics R Murphy (MIT Press 2000) for second edition
30 copy Copyright 2017 FUJITSU
Autonomous IT service delivery
Combined automation and autonomy functionality for efficient IT service delivery
IT Service DeliveryTestament
Autonome IT Service AuktionNegotiation which platform will assume
the IT Services
Heartbeat
System kill
Auktion
IT Service DeliveryTestament
IT Service DeliveryTestament
Autonomous
Control Agent
Autonomous
Service Agent
Autonomous
Service Agent
Autonomous
Service Agent
Easier
Faster
Cheaper
Better
hellip
Process Automation
Self Service
from the
Service Portal
Automated
Service-
Provicioning
Monitoring of
Service
Provisioning
Billing
euro $ pound hellip
Autonomous Service Agent Knowledge of all services
Autonomous service adoption
Monitoring and self-healing
Customizable
Autonomous Control Agent Monitoring of Autonomous
Service Agents (Live Check amp kill)
Relocate services if necessary
Support of maintenance work
Customizable
Autonomous Agent Technology
31 copy Copyright 2017 FUJITSU
Customer example for digital co-creation and hyperconnected business
Customer in public sector Germany
From modeling of business processes to implementation
32 copy Copyright 2017 FUJITSU
From standard business processes to digitalization
Master Data Management
Service request processes
User management
Set up change remove
Identity and access management
Single sign on
Workplace management
Deployment
Device life cycle management
OS life cycle management
Asset Management Add Onrsquos optionally perform relocation
Incident management
Software management
Software deployment
Application transfer
Network printers
Provide
Support movers
Replace if defects
Hardware pool
Hardware catalog change
Procurement
Repair and warranty processing
Care processes Hardware pool (CMDB SCCM AD )
IP-Addresses
Reservations or remove
Option NiC multiple workstation equipment remove add
Self-services
Change room data
Customer requirements
33 copy Copyright 2017 FUJITSU
Business process modeling
Business Process Modeling
Bakery
2 olsquoclock
bake buns sale buns accounting
BPMN is a graphical specification language in business informatics and process management It provides symbols with which specialists methodologists and IT specialists can model and document business processes and workflows
Used as the common modeling standard actual BPMN2
Easy to understand
Reduces complexity
Methodology of Business Process Model and Notation (BPMN)
34 copy Copyright 2017 FUJITSU
Modeling business processes with BPMN2
Subject matter experts create business
model in BPMN2
As is Process
Target Process
Process training
Integration in the organization
Optimization
Tasks Definition of the business requirements
Definition of the process model
Check feasibility of the process model
For synergy and standardization reasons
publish the BPMN2 processes in a central
library
Business Process Modeling
35 copy Copyright 2017 FUJITSU
Digitalization of business processes
Digitalization of
Business Processes
IT experts digitize the business models IT implementation with process automation
Testing
Training
Process Execution
Optimization
Tasks Implement the BPMN2 process model into a
technical model with an process automation
technology
Detailed testing of the technical processes
Release the technical process with the
business owners and subject matter experts
For synergy and standardization reasons
publish the technical processes in a central
library
Business Process Modeling
36 copy Copyright 2017 FUJITSU
Example - Rollout of a home office working place
Digitized ImplementationBPMN2 Model
From modeling
of Business
Processes to
implementation
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
8 copy Copyright 2017 FUJITSU
Knowledge Integration
Big Data
CON
TIN
UIT
YIN
NO
VATION
Fujitsu EPS strategy Hyperconnected services
We make sure that computing technology supports digital transformation comprehensively
Customer
IoT
AI
Cloud
Security
Automation
9 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation A strategic pillar of our hyperconnected services for the digital transformation
10 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation
IT Operations Management and DCIM are comprehensive and seamlessly connected
Service
Application
Server and Storage
Network
Power and Cooling
Space and Inventory
Facilities
IT Operations Management(ITOM)
Data Center Infrastructure Management(DCIM)
FUJITSU Data CenterManagement and
Automation(DCMA)
Clo
ud
11 copy Copyright 2017 FUJITSU
Business Service Management
End-Customerrsquos View Service Providerrsquos View
Self-Service PortalServiceDesk
Service Level Management
Contract Management
Capacity Management
Infrastructure Application End User Services and Performance Monitoring
Incident Management Reporting Trending Energy Efficiency
SecurityManagement
Entitlement
Identity Mgmt
Access Mgmt
Single Sign On
Capacity amp Resource Planning
Data Collection Reporting Trending
FinancialManagement
Billing models Tariffs
Users
Consumption
Service related
Integration and Process Automation
Life Cycle and Service Asset Management
Orchestration Automation amp Provisioning
IT-Infrastructure Resources
Storage NetworkServer
Fujitsu Reference Architecture DCMA
12 copy Copyright 2017 FUJITSU
The path of digital transformation
Level 1Awareness
Level 2Commited
Level 3Proactive
Level 4Service Aligned
Level 5Business Partner
Reactive fire-
fighting culture
Ad hoc
processes
Low customer
confidence
Consolidation amp
Standardization
Looking at
industry best
practices
Initial process
formalization
Tiered
support
Working on
implementing
industry best
practices
Day-to-day
processes
mature
Systems
management
tools integration
Widespread
virtualization
Trusted Service
provider
Process
Automation
Service
SLArsquos
Industry best
practices in place
Proactively pilots
new technology
for business innovation
Real-time
infrastructure
private cloud
computing
Strategic
relationship
managers
Where are you and where do you need to be for best digital business support
Source Gartner ldquoITScore for Infrastructure and Operationsrdquo
13 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and AutomationOfferings for hyperconnected services
Consulting
Infrastructure Solutions and Products
DCMAOn Premise
DCMAout of the Cloud
DCMAManaged Services
Fujitsu Intellectual Property
Standardized Software amp Solution Stack
Solutions How TolsquosBest PracticesBlue Prints
Services and Maintenance
Infr
astr
uctu
repr
oduc
ts a
nd
solu
tion
s
Serv
ices
an
d M
ain
ten
ance
Con
sult
ing
Stan
dard
ized
SW
amp S
olut
ion
s
14 copy Copyright 2017 FUJITSU
Basics for digital co-creation and hyperconnected business
Process Automation
Automated Contingency Management
15 copy Copyright 2017 FUJITSU
Digitalization with Process Automation
Process Automation to integrate control and automate operational processes across all
platforms applications IT services and organization units
Fundamental characteristics
Integrating people processes and technology
Technical implementation of business and operational processes
Delivery of IT services and maximizing IT operation efficiencies across IT departments and IT tool sets throughout the enterprise
Resulting benefits
Reduce operation expenses (OPEX)
Increase staff productivity
More consistent error-free and auditable operations
Auditable alignment with compliance requirements
16 copy Copyright 2017 FUJITSU
Process Automation in actionAutomated Service Delivery Platform for Data Centers ndash Fujitsu OIM
Service administratorService providerService user
Self service
from the
service portal
Automated
service
provisioning
Monitoring of
service
provisioning
Billing
euro$pound hellip
An out-of-the-box solution to increase efficiency of service provisioning rapidly
Customer reference large UKampI retail chain
Fujitsu DCMA Service Delivery Platform successfully deployed to a
large UKampI national retail chain The critical infrastructure spans two
customer data centers approximately 4200 Windows Linux and
UNIX managed devices and is being monitored 24x7 and fully
managed by Fujitsu (Optimized Infrastructure Management (OIM))
Out of the box features
Alerting CMDB and service desk integration
Asset amp configuration automation
Automated server provisioning
Capacity reporting
Monitoring
Patching
17 copy Copyright 2017 FUJITSU
Fujitsu standard interfaces and connectors
Fujitsu Automation library BS2000 - mainframe
UTM services
PRIMERGY - x86 servers
ETERNUS - storage
Others hellip
A central enterprise automation library is mission critical for standardization and efficiency
18 copy Copyright 2017 FUJITSU
Basics for digital co-creation and hyperconnected business
Process Automation
Automated Contingency Management
19 copy Copyright 2017 FUJITSU
Importance of contingency management
The contingency manual comprises all the documents required to support suitable reactions to emergencies and crisis Important to ensure the continuity of business processes (source BSI) is
Business continuity plans they describe the actions required to recover business processes after a crisis or emergency for example the steps that must be
taken to start up a substitute data center
Recovery plans they describe the actions required to recover or restart important resources the persons responsible must define the priority sequence for
these steps
Additional documents Plan for immediate actions crisis management guideline crisis communication plan
Further standards are specified byISO 27001 BSI Protection Catalog Federal Data Protection Law TUumlV requirements for data center certification ITIL IT Sicherheitsgesetz (IT-SIG) KRITIS General Data Protection Regulation (GDPR)
The aim of the contingency manual is to maintain IT operations
Establish the organization which is to cope with the emergency
Ensure the restart of critical IT services
Ensure reliable and suitable emergency operations
Support customers and specialist departments
Recover any failed IT services
20 copy Copyright 2017 FUJITSU
Fujitsu DCMA referencesContingency Management
Efficient concept short implementation timelines and fast ROI
Deutsche Leasing - Boris Jendretzki Director Outsourcing amp Consulting Services Fujitsu CE
In the transition phase of the IT operation of Deutsche Leasing to Fujitsu an ITSM concept the design the rollout and handover was implemented A main part of this project was the IT Service Continuity Management incl IT Emergency Management
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
21 copy Copyright 2017 FUJITSU
Fujitsu DCMA Process Automation solution
Operate the Data Center with maximized reliability agility and efficiency
Why bdquoAutomated Contingency Manualsldquo
Restart of business critical IT-Services
Assure a reliable emergency operation
Reestablish dropped out IT-Services
Support emergency management
Support regular emergency drills
F I R E
22 copy Copyright 2017 FUJITSU
Efficient and assured Contingency Management
Plan and
automate
Implement and
automate
Optimize and
automate
Review and
automate
ContingencyManagement
Automation is key success factor for an efficient and assured Contingency Management
23 copy Copyright 2017 FUJITSU
Automated contingency manual example Downtime cooling machines Emergency card 010ldquo
Building technology
Sensor systems
People
Sensor systems
IT infrastructure operations
Downtime cooling machines
Emergency card 010
Sensor systems
People
Downtime cooling machines
Emergency card 010
Fujitsu DCMA methodology andsolutions implementthe contingencymanual automationefficiently
24 copy Copyright 2017 FUJITSU
Fujitsu Automated Contingency Manuals (CM)Example BS2000 Emergency Management for a system and storage outage
CM without Process Automation
After human reaction time - manual system shutdown
Restart in dialog modus with customer-specific configuration ndash requires deep knowledge about detailed customer system configuration proceed checklists and manuals a time consuming and human error prone task
Long duration of system restart and increased error rate in manual processes
Longer outage of business-critical systems
CM with Process Automation Automatic system shutdown
Automated restart by connecting the BS2000 console
Significantly faster system restart and no manual errors in the restart process reduction of manual operations tasks
Increased availability of business-critical systems
Seamless integration across BS2000 Linux and Windows
25 copy Copyright 2017 FUJITSU
See how it works
Automated Contingency Manual
presented in a YouTube video
httpswwwyoutubecomwatchv=Wbgby9_SEWI
Fujitsu DCMA YouTube Video
FUJITSU Data Center Management and Automation Solutions
26 copy Copyright 2017 FUJITSU
From automation to autonomy
27 copy Copyright 2017 FUJITSU
The rise of connectivity
28 copy Copyright 2017 FUJITSU
How to deal with complexity
Digital transformation
Internet of Things (IoT) comprises a huge amount of devices and sensors AlwaysOn
With business-critical impact
High complexity configurations
New approaches for management and automation required
Challenges
Big and growing configurations of business-critical systems apps with exponential user growth
Strict requirements Business agility continuity and cost efficiency
Strong requests for reliable fast and efficient deployment operation and maintenance
Cases already today give us a glimpse at challenges and how to tackle them
New solutions
Fujitsu Autonomous Agent technology
A key technology for reliable IT services delivery
The autonomous agent technology increases IT service reliability and operational efficiency by combining automation and autonomy Proven in hundreds of customer implementation ndashFlexFrame for SAP
29 copy Copyright 2017 FUJITSU
From automation to autonomy
Automation
Execution of precise repetitious
actions or sequences in controlled
or well understood environments
Pre-programmed
Industrial engineering
bull Generating
bull Selecting
bull Implementing
bull Monitoring
Autonomy with AI Generation and execution of actions
to meet a goal execution
confounded by the occurrence of
unmodeled events or environments
requiring the system to dynamically
adapt and replan
Ability to learn
Adaptive higher brain functions
Recognize dynamic changes of the
environment
Flexible reactions
Interaction with partner systems
Understanding of the situation
bull Observe orient decide act
Source Introduction to AI Robotics R Murphy (MIT Press 2000) for second edition
30 copy Copyright 2017 FUJITSU
Autonomous IT service delivery
Combined automation and autonomy functionality for efficient IT service delivery
IT Service DeliveryTestament
Autonome IT Service AuktionNegotiation which platform will assume
the IT Services
Heartbeat
System kill
Auktion
IT Service DeliveryTestament
IT Service DeliveryTestament
Autonomous
Control Agent
Autonomous
Service Agent
Autonomous
Service Agent
Autonomous
Service Agent
Easier
Faster
Cheaper
Better
hellip
Process Automation
Self Service
from the
Service Portal
Automated
Service-
Provicioning
Monitoring of
Service
Provisioning
Billing
euro $ pound hellip
Autonomous Service Agent Knowledge of all services
Autonomous service adoption
Monitoring and self-healing
Customizable
Autonomous Control Agent Monitoring of Autonomous
Service Agents (Live Check amp kill)
Relocate services if necessary
Support of maintenance work
Customizable
Autonomous Agent Technology
31 copy Copyright 2017 FUJITSU
Customer example for digital co-creation and hyperconnected business
Customer in public sector Germany
From modeling of business processes to implementation
32 copy Copyright 2017 FUJITSU
From standard business processes to digitalization
Master Data Management
Service request processes
User management
Set up change remove
Identity and access management
Single sign on
Workplace management
Deployment
Device life cycle management
OS life cycle management
Asset Management Add Onrsquos optionally perform relocation
Incident management
Software management
Software deployment
Application transfer
Network printers
Provide
Support movers
Replace if defects
Hardware pool
Hardware catalog change
Procurement
Repair and warranty processing
Care processes Hardware pool (CMDB SCCM AD )
IP-Addresses
Reservations or remove
Option NiC multiple workstation equipment remove add
Self-services
Change room data
Customer requirements
33 copy Copyright 2017 FUJITSU
Business process modeling
Business Process Modeling
Bakery
2 olsquoclock
bake buns sale buns accounting
BPMN is a graphical specification language in business informatics and process management It provides symbols with which specialists methodologists and IT specialists can model and document business processes and workflows
Used as the common modeling standard actual BPMN2
Easy to understand
Reduces complexity
Methodology of Business Process Model and Notation (BPMN)
34 copy Copyright 2017 FUJITSU
Modeling business processes with BPMN2
Subject matter experts create business
model in BPMN2
As is Process
Target Process
Process training
Integration in the organization
Optimization
Tasks Definition of the business requirements
Definition of the process model
Check feasibility of the process model
For synergy and standardization reasons
publish the BPMN2 processes in a central
library
Business Process Modeling
35 copy Copyright 2017 FUJITSU
Digitalization of business processes
Digitalization of
Business Processes
IT experts digitize the business models IT implementation with process automation
Testing
Training
Process Execution
Optimization
Tasks Implement the BPMN2 process model into a
technical model with an process automation
technology
Detailed testing of the technical processes
Release the technical process with the
business owners and subject matter experts
For synergy and standardization reasons
publish the technical processes in a central
library
Business Process Modeling
36 copy Copyright 2017 FUJITSU
Example - Rollout of a home office working place
Digitized ImplementationBPMN2 Model
From modeling
of Business
Processes to
implementation
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
9 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation A strategic pillar of our hyperconnected services for the digital transformation
10 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation
IT Operations Management and DCIM are comprehensive and seamlessly connected
Service
Application
Server and Storage
Network
Power and Cooling
Space and Inventory
Facilities
IT Operations Management(ITOM)
Data Center Infrastructure Management(DCIM)
FUJITSU Data CenterManagement and
Automation(DCMA)
Clo
ud
11 copy Copyright 2017 FUJITSU
Business Service Management
End-Customerrsquos View Service Providerrsquos View
Self-Service PortalServiceDesk
Service Level Management
Contract Management
Capacity Management
Infrastructure Application End User Services and Performance Monitoring
Incident Management Reporting Trending Energy Efficiency
SecurityManagement
Entitlement
Identity Mgmt
Access Mgmt
Single Sign On
Capacity amp Resource Planning
Data Collection Reporting Trending
FinancialManagement
Billing models Tariffs
Users
Consumption
Service related
Integration and Process Automation
Life Cycle and Service Asset Management
Orchestration Automation amp Provisioning
IT-Infrastructure Resources
Storage NetworkServer
Fujitsu Reference Architecture DCMA
12 copy Copyright 2017 FUJITSU
The path of digital transformation
Level 1Awareness
Level 2Commited
Level 3Proactive
Level 4Service Aligned
Level 5Business Partner
Reactive fire-
fighting culture
Ad hoc
processes
Low customer
confidence
Consolidation amp
Standardization
Looking at
industry best
practices
Initial process
formalization
Tiered
support
Working on
implementing
industry best
practices
Day-to-day
processes
mature
Systems
management
tools integration
Widespread
virtualization
Trusted Service
provider
Process
Automation
Service
SLArsquos
Industry best
practices in place
Proactively pilots
new technology
for business innovation
Real-time
infrastructure
private cloud
computing
Strategic
relationship
managers
Where are you and where do you need to be for best digital business support
Source Gartner ldquoITScore for Infrastructure and Operationsrdquo
13 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and AutomationOfferings for hyperconnected services
Consulting
Infrastructure Solutions and Products
DCMAOn Premise
DCMAout of the Cloud
DCMAManaged Services
Fujitsu Intellectual Property
Standardized Software amp Solution Stack
Solutions How TolsquosBest PracticesBlue Prints
Services and Maintenance
Infr
astr
uctu
repr
oduc
ts a
nd
solu
tion
s
Serv
ices
an
d M
ain
ten
ance
Con
sult
ing
Stan
dard
ized
SW
amp S
olut
ion
s
14 copy Copyright 2017 FUJITSU
Basics for digital co-creation and hyperconnected business
Process Automation
Automated Contingency Management
15 copy Copyright 2017 FUJITSU
Digitalization with Process Automation
Process Automation to integrate control and automate operational processes across all
platforms applications IT services and organization units
Fundamental characteristics
Integrating people processes and technology
Technical implementation of business and operational processes
Delivery of IT services and maximizing IT operation efficiencies across IT departments and IT tool sets throughout the enterprise
Resulting benefits
Reduce operation expenses (OPEX)
Increase staff productivity
More consistent error-free and auditable operations
Auditable alignment with compliance requirements
16 copy Copyright 2017 FUJITSU
Process Automation in actionAutomated Service Delivery Platform for Data Centers ndash Fujitsu OIM
Service administratorService providerService user
Self service
from the
service portal
Automated
service
provisioning
Monitoring of
service
provisioning
Billing
euro$pound hellip
An out-of-the-box solution to increase efficiency of service provisioning rapidly
Customer reference large UKampI retail chain
Fujitsu DCMA Service Delivery Platform successfully deployed to a
large UKampI national retail chain The critical infrastructure spans two
customer data centers approximately 4200 Windows Linux and
UNIX managed devices and is being monitored 24x7 and fully
managed by Fujitsu (Optimized Infrastructure Management (OIM))
Out of the box features
Alerting CMDB and service desk integration
Asset amp configuration automation
Automated server provisioning
Capacity reporting
Monitoring
Patching
17 copy Copyright 2017 FUJITSU
Fujitsu standard interfaces and connectors
Fujitsu Automation library BS2000 - mainframe
UTM services
PRIMERGY - x86 servers
ETERNUS - storage
Others hellip
A central enterprise automation library is mission critical for standardization and efficiency
18 copy Copyright 2017 FUJITSU
Basics for digital co-creation and hyperconnected business
Process Automation
Automated Contingency Management
19 copy Copyright 2017 FUJITSU
Importance of contingency management
The contingency manual comprises all the documents required to support suitable reactions to emergencies and crisis Important to ensure the continuity of business processes (source BSI) is
Business continuity plans they describe the actions required to recover business processes after a crisis or emergency for example the steps that must be
taken to start up a substitute data center
Recovery plans they describe the actions required to recover or restart important resources the persons responsible must define the priority sequence for
these steps
Additional documents Plan for immediate actions crisis management guideline crisis communication plan
Further standards are specified byISO 27001 BSI Protection Catalog Federal Data Protection Law TUumlV requirements for data center certification ITIL IT Sicherheitsgesetz (IT-SIG) KRITIS General Data Protection Regulation (GDPR)
The aim of the contingency manual is to maintain IT operations
Establish the organization which is to cope with the emergency
Ensure the restart of critical IT services
Ensure reliable and suitable emergency operations
Support customers and specialist departments
Recover any failed IT services
20 copy Copyright 2017 FUJITSU
Fujitsu DCMA referencesContingency Management
Efficient concept short implementation timelines and fast ROI
Deutsche Leasing - Boris Jendretzki Director Outsourcing amp Consulting Services Fujitsu CE
In the transition phase of the IT operation of Deutsche Leasing to Fujitsu an ITSM concept the design the rollout and handover was implemented A main part of this project was the IT Service Continuity Management incl IT Emergency Management
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
21 copy Copyright 2017 FUJITSU
Fujitsu DCMA Process Automation solution
Operate the Data Center with maximized reliability agility and efficiency
Why bdquoAutomated Contingency Manualsldquo
Restart of business critical IT-Services
Assure a reliable emergency operation
Reestablish dropped out IT-Services
Support emergency management
Support regular emergency drills
F I R E
22 copy Copyright 2017 FUJITSU
Efficient and assured Contingency Management
Plan and
automate
Implement and
automate
Optimize and
automate
Review and
automate
ContingencyManagement
Automation is key success factor for an efficient and assured Contingency Management
23 copy Copyright 2017 FUJITSU
Automated contingency manual example Downtime cooling machines Emergency card 010ldquo
Building technology
Sensor systems
People
Sensor systems
IT infrastructure operations
Downtime cooling machines
Emergency card 010
Sensor systems
People
Downtime cooling machines
Emergency card 010
Fujitsu DCMA methodology andsolutions implementthe contingencymanual automationefficiently
24 copy Copyright 2017 FUJITSU
Fujitsu Automated Contingency Manuals (CM)Example BS2000 Emergency Management for a system and storage outage
CM without Process Automation
After human reaction time - manual system shutdown
Restart in dialog modus with customer-specific configuration ndash requires deep knowledge about detailed customer system configuration proceed checklists and manuals a time consuming and human error prone task
Long duration of system restart and increased error rate in manual processes
Longer outage of business-critical systems
CM with Process Automation Automatic system shutdown
Automated restart by connecting the BS2000 console
Significantly faster system restart and no manual errors in the restart process reduction of manual operations tasks
Increased availability of business-critical systems
Seamless integration across BS2000 Linux and Windows
25 copy Copyright 2017 FUJITSU
See how it works
Automated Contingency Manual
presented in a YouTube video
httpswwwyoutubecomwatchv=Wbgby9_SEWI
Fujitsu DCMA YouTube Video
FUJITSU Data Center Management and Automation Solutions
26 copy Copyright 2017 FUJITSU
From automation to autonomy
27 copy Copyright 2017 FUJITSU
The rise of connectivity
28 copy Copyright 2017 FUJITSU
How to deal with complexity
Digital transformation
Internet of Things (IoT) comprises a huge amount of devices and sensors AlwaysOn
With business-critical impact
High complexity configurations
New approaches for management and automation required
Challenges
Big and growing configurations of business-critical systems apps with exponential user growth
Strict requirements Business agility continuity and cost efficiency
Strong requests for reliable fast and efficient deployment operation and maintenance
Cases already today give us a glimpse at challenges and how to tackle them
New solutions
Fujitsu Autonomous Agent technology
A key technology for reliable IT services delivery
The autonomous agent technology increases IT service reliability and operational efficiency by combining automation and autonomy Proven in hundreds of customer implementation ndashFlexFrame for SAP
29 copy Copyright 2017 FUJITSU
From automation to autonomy
Automation
Execution of precise repetitious
actions or sequences in controlled
or well understood environments
Pre-programmed
Industrial engineering
bull Generating
bull Selecting
bull Implementing
bull Monitoring
Autonomy with AI Generation and execution of actions
to meet a goal execution
confounded by the occurrence of
unmodeled events or environments
requiring the system to dynamically
adapt and replan
Ability to learn
Adaptive higher brain functions
Recognize dynamic changes of the
environment
Flexible reactions
Interaction with partner systems
Understanding of the situation
bull Observe orient decide act
Source Introduction to AI Robotics R Murphy (MIT Press 2000) for second edition
30 copy Copyright 2017 FUJITSU
Autonomous IT service delivery
Combined automation and autonomy functionality for efficient IT service delivery
IT Service DeliveryTestament
Autonome IT Service AuktionNegotiation which platform will assume
the IT Services
Heartbeat
System kill
Auktion
IT Service DeliveryTestament
IT Service DeliveryTestament
Autonomous
Control Agent
Autonomous
Service Agent
Autonomous
Service Agent
Autonomous
Service Agent
Easier
Faster
Cheaper
Better
hellip
Process Automation
Self Service
from the
Service Portal
Automated
Service-
Provicioning
Monitoring of
Service
Provisioning
Billing
euro $ pound hellip
Autonomous Service Agent Knowledge of all services
Autonomous service adoption
Monitoring and self-healing
Customizable
Autonomous Control Agent Monitoring of Autonomous
Service Agents (Live Check amp kill)
Relocate services if necessary
Support of maintenance work
Customizable
Autonomous Agent Technology
31 copy Copyright 2017 FUJITSU
Customer example for digital co-creation and hyperconnected business
Customer in public sector Germany
From modeling of business processes to implementation
32 copy Copyright 2017 FUJITSU
From standard business processes to digitalization
Master Data Management
Service request processes
User management
Set up change remove
Identity and access management
Single sign on
Workplace management
Deployment
Device life cycle management
OS life cycle management
Asset Management Add Onrsquos optionally perform relocation
Incident management
Software management
Software deployment
Application transfer
Network printers
Provide
Support movers
Replace if defects
Hardware pool
Hardware catalog change
Procurement
Repair and warranty processing
Care processes Hardware pool (CMDB SCCM AD )
IP-Addresses
Reservations or remove
Option NiC multiple workstation equipment remove add
Self-services
Change room data
Customer requirements
33 copy Copyright 2017 FUJITSU
Business process modeling
Business Process Modeling
Bakery
2 olsquoclock
bake buns sale buns accounting
BPMN is a graphical specification language in business informatics and process management It provides symbols with which specialists methodologists and IT specialists can model and document business processes and workflows
Used as the common modeling standard actual BPMN2
Easy to understand
Reduces complexity
Methodology of Business Process Model and Notation (BPMN)
34 copy Copyright 2017 FUJITSU
Modeling business processes with BPMN2
Subject matter experts create business
model in BPMN2
As is Process
Target Process
Process training
Integration in the organization
Optimization
Tasks Definition of the business requirements
Definition of the process model
Check feasibility of the process model
For synergy and standardization reasons
publish the BPMN2 processes in a central
library
Business Process Modeling
35 copy Copyright 2017 FUJITSU
Digitalization of business processes
Digitalization of
Business Processes
IT experts digitize the business models IT implementation with process automation
Testing
Training
Process Execution
Optimization
Tasks Implement the BPMN2 process model into a
technical model with an process automation
technology
Detailed testing of the technical processes
Release the technical process with the
business owners and subject matter experts
For synergy and standardization reasons
publish the technical processes in a central
library
Business Process Modeling
36 copy Copyright 2017 FUJITSU
Example - Rollout of a home office working place
Digitized ImplementationBPMN2 Model
From modeling
of Business
Processes to
implementation
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
10 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation
IT Operations Management and DCIM are comprehensive and seamlessly connected
Service
Application
Server and Storage
Network
Power and Cooling
Space and Inventory
Facilities
IT Operations Management(ITOM)
Data Center Infrastructure Management(DCIM)
FUJITSU Data CenterManagement and
Automation(DCMA)
Clo
ud
11 copy Copyright 2017 FUJITSU
Business Service Management
End-Customerrsquos View Service Providerrsquos View
Self-Service PortalServiceDesk
Service Level Management
Contract Management
Capacity Management
Infrastructure Application End User Services and Performance Monitoring
Incident Management Reporting Trending Energy Efficiency
SecurityManagement
Entitlement
Identity Mgmt
Access Mgmt
Single Sign On
Capacity amp Resource Planning
Data Collection Reporting Trending
FinancialManagement
Billing models Tariffs
Users
Consumption
Service related
Integration and Process Automation
Life Cycle and Service Asset Management
Orchestration Automation amp Provisioning
IT-Infrastructure Resources
Storage NetworkServer
Fujitsu Reference Architecture DCMA
12 copy Copyright 2017 FUJITSU
The path of digital transformation
Level 1Awareness
Level 2Commited
Level 3Proactive
Level 4Service Aligned
Level 5Business Partner
Reactive fire-
fighting culture
Ad hoc
processes
Low customer
confidence
Consolidation amp
Standardization
Looking at
industry best
practices
Initial process
formalization
Tiered
support
Working on
implementing
industry best
practices
Day-to-day
processes
mature
Systems
management
tools integration
Widespread
virtualization
Trusted Service
provider
Process
Automation
Service
SLArsquos
Industry best
practices in place
Proactively pilots
new technology
for business innovation
Real-time
infrastructure
private cloud
computing
Strategic
relationship
managers
Where are you and where do you need to be for best digital business support
Source Gartner ldquoITScore for Infrastructure and Operationsrdquo
13 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and AutomationOfferings for hyperconnected services
Consulting
Infrastructure Solutions and Products
DCMAOn Premise
DCMAout of the Cloud
DCMAManaged Services
Fujitsu Intellectual Property
Standardized Software amp Solution Stack
Solutions How TolsquosBest PracticesBlue Prints
Services and Maintenance
Infr
astr
uctu
repr
oduc
ts a
nd
solu
tion
s
Serv
ices
an
d M
ain
ten
ance
Con
sult
ing
Stan
dard
ized
SW
amp S
olut
ion
s
14 copy Copyright 2017 FUJITSU
Basics for digital co-creation and hyperconnected business
Process Automation
Automated Contingency Management
15 copy Copyright 2017 FUJITSU
Digitalization with Process Automation
Process Automation to integrate control and automate operational processes across all
platforms applications IT services and organization units
Fundamental characteristics
Integrating people processes and technology
Technical implementation of business and operational processes
Delivery of IT services and maximizing IT operation efficiencies across IT departments and IT tool sets throughout the enterprise
Resulting benefits
Reduce operation expenses (OPEX)
Increase staff productivity
More consistent error-free and auditable operations
Auditable alignment with compliance requirements
16 copy Copyright 2017 FUJITSU
Process Automation in actionAutomated Service Delivery Platform for Data Centers ndash Fujitsu OIM
Service administratorService providerService user
Self service
from the
service portal
Automated
service
provisioning
Monitoring of
service
provisioning
Billing
euro$pound hellip
An out-of-the-box solution to increase efficiency of service provisioning rapidly
Customer reference large UKampI retail chain
Fujitsu DCMA Service Delivery Platform successfully deployed to a
large UKampI national retail chain The critical infrastructure spans two
customer data centers approximately 4200 Windows Linux and
UNIX managed devices and is being monitored 24x7 and fully
managed by Fujitsu (Optimized Infrastructure Management (OIM))
Out of the box features
Alerting CMDB and service desk integration
Asset amp configuration automation
Automated server provisioning
Capacity reporting
Monitoring
Patching
17 copy Copyright 2017 FUJITSU
Fujitsu standard interfaces and connectors
Fujitsu Automation library BS2000 - mainframe
UTM services
PRIMERGY - x86 servers
ETERNUS - storage
Others hellip
A central enterprise automation library is mission critical for standardization and efficiency
18 copy Copyright 2017 FUJITSU
Basics for digital co-creation and hyperconnected business
Process Automation
Automated Contingency Management
19 copy Copyright 2017 FUJITSU
Importance of contingency management
The contingency manual comprises all the documents required to support suitable reactions to emergencies and crisis Important to ensure the continuity of business processes (source BSI) is
Business continuity plans they describe the actions required to recover business processes after a crisis or emergency for example the steps that must be
taken to start up a substitute data center
Recovery plans they describe the actions required to recover or restart important resources the persons responsible must define the priority sequence for
these steps
Additional documents Plan for immediate actions crisis management guideline crisis communication plan
Further standards are specified byISO 27001 BSI Protection Catalog Federal Data Protection Law TUumlV requirements for data center certification ITIL IT Sicherheitsgesetz (IT-SIG) KRITIS General Data Protection Regulation (GDPR)
The aim of the contingency manual is to maintain IT operations
Establish the organization which is to cope with the emergency
Ensure the restart of critical IT services
Ensure reliable and suitable emergency operations
Support customers and specialist departments
Recover any failed IT services
20 copy Copyright 2017 FUJITSU
Fujitsu DCMA referencesContingency Management
Efficient concept short implementation timelines and fast ROI
Deutsche Leasing - Boris Jendretzki Director Outsourcing amp Consulting Services Fujitsu CE
In the transition phase of the IT operation of Deutsche Leasing to Fujitsu an ITSM concept the design the rollout and handover was implemented A main part of this project was the IT Service Continuity Management incl IT Emergency Management
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
21 copy Copyright 2017 FUJITSU
Fujitsu DCMA Process Automation solution
Operate the Data Center with maximized reliability agility and efficiency
Why bdquoAutomated Contingency Manualsldquo
Restart of business critical IT-Services
Assure a reliable emergency operation
Reestablish dropped out IT-Services
Support emergency management
Support regular emergency drills
F I R E
22 copy Copyright 2017 FUJITSU
Efficient and assured Contingency Management
Plan and
automate
Implement and
automate
Optimize and
automate
Review and
automate
ContingencyManagement
Automation is key success factor for an efficient and assured Contingency Management
23 copy Copyright 2017 FUJITSU
Automated contingency manual example Downtime cooling machines Emergency card 010ldquo
Building technology
Sensor systems
People
Sensor systems
IT infrastructure operations
Downtime cooling machines
Emergency card 010
Sensor systems
People
Downtime cooling machines
Emergency card 010
Fujitsu DCMA methodology andsolutions implementthe contingencymanual automationefficiently
24 copy Copyright 2017 FUJITSU
Fujitsu Automated Contingency Manuals (CM)Example BS2000 Emergency Management for a system and storage outage
CM without Process Automation
After human reaction time - manual system shutdown
Restart in dialog modus with customer-specific configuration ndash requires deep knowledge about detailed customer system configuration proceed checklists and manuals a time consuming and human error prone task
Long duration of system restart and increased error rate in manual processes
Longer outage of business-critical systems
CM with Process Automation Automatic system shutdown
Automated restart by connecting the BS2000 console
Significantly faster system restart and no manual errors in the restart process reduction of manual operations tasks
Increased availability of business-critical systems
Seamless integration across BS2000 Linux and Windows
25 copy Copyright 2017 FUJITSU
See how it works
Automated Contingency Manual
presented in a YouTube video
httpswwwyoutubecomwatchv=Wbgby9_SEWI
Fujitsu DCMA YouTube Video
FUJITSU Data Center Management and Automation Solutions
26 copy Copyright 2017 FUJITSU
From automation to autonomy
27 copy Copyright 2017 FUJITSU
The rise of connectivity
28 copy Copyright 2017 FUJITSU
How to deal with complexity
Digital transformation
Internet of Things (IoT) comprises a huge amount of devices and sensors AlwaysOn
With business-critical impact
High complexity configurations
New approaches for management and automation required
Challenges
Big and growing configurations of business-critical systems apps with exponential user growth
Strict requirements Business agility continuity and cost efficiency
Strong requests for reliable fast and efficient deployment operation and maintenance
Cases already today give us a glimpse at challenges and how to tackle them
New solutions
Fujitsu Autonomous Agent technology
A key technology for reliable IT services delivery
The autonomous agent technology increases IT service reliability and operational efficiency by combining automation and autonomy Proven in hundreds of customer implementation ndashFlexFrame for SAP
29 copy Copyright 2017 FUJITSU
From automation to autonomy
Automation
Execution of precise repetitious
actions or sequences in controlled
or well understood environments
Pre-programmed
Industrial engineering
bull Generating
bull Selecting
bull Implementing
bull Monitoring
Autonomy with AI Generation and execution of actions
to meet a goal execution
confounded by the occurrence of
unmodeled events or environments
requiring the system to dynamically
adapt and replan
Ability to learn
Adaptive higher brain functions
Recognize dynamic changes of the
environment
Flexible reactions
Interaction with partner systems
Understanding of the situation
bull Observe orient decide act
Source Introduction to AI Robotics R Murphy (MIT Press 2000) for second edition
30 copy Copyright 2017 FUJITSU
Autonomous IT service delivery
Combined automation and autonomy functionality for efficient IT service delivery
IT Service DeliveryTestament
Autonome IT Service AuktionNegotiation which platform will assume
the IT Services
Heartbeat
System kill
Auktion
IT Service DeliveryTestament
IT Service DeliveryTestament
Autonomous
Control Agent
Autonomous
Service Agent
Autonomous
Service Agent
Autonomous
Service Agent
Easier
Faster
Cheaper
Better
hellip
Process Automation
Self Service
from the
Service Portal
Automated
Service-
Provicioning
Monitoring of
Service
Provisioning
Billing
euro $ pound hellip
Autonomous Service Agent Knowledge of all services
Autonomous service adoption
Monitoring and self-healing
Customizable
Autonomous Control Agent Monitoring of Autonomous
Service Agents (Live Check amp kill)
Relocate services if necessary
Support of maintenance work
Customizable
Autonomous Agent Technology
31 copy Copyright 2017 FUJITSU
Customer example for digital co-creation and hyperconnected business
Customer in public sector Germany
From modeling of business processes to implementation
32 copy Copyright 2017 FUJITSU
From standard business processes to digitalization
Master Data Management
Service request processes
User management
Set up change remove
Identity and access management
Single sign on
Workplace management
Deployment
Device life cycle management
OS life cycle management
Asset Management Add Onrsquos optionally perform relocation
Incident management
Software management
Software deployment
Application transfer
Network printers
Provide
Support movers
Replace if defects
Hardware pool
Hardware catalog change
Procurement
Repair and warranty processing
Care processes Hardware pool (CMDB SCCM AD )
IP-Addresses
Reservations or remove
Option NiC multiple workstation equipment remove add
Self-services
Change room data
Customer requirements
33 copy Copyright 2017 FUJITSU
Business process modeling
Business Process Modeling
Bakery
2 olsquoclock
bake buns sale buns accounting
BPMN is a graphical specification language in business informatics and process management It provides symbols with which specialists methodologists and IT specialists can model and document business processes and workflows
Used as the common modeling standard actual BPMN2
Easy to understand
Reduces complexity
Methodology of Business Process Model and Notation (BPMN)
34 copy Copyright 2017 FUJITSU
Modeling business processes with BPMN2
Subject matter experts create business
model in BPMN2
As is Process
Target Process
Process training
Integration in the organization
Optimization
Tasks Definition of the business requirements
Definition of the process model
Check feasibility of the process model
For synergy and standardization reasons
publish the BPMN2 processes in a central
library
Business Process Modeling
35 copy Copyright 2017 FUJITSU
Digitalization of business processes
Digitalization of
Business Processes
IT experts digitize the business models IT implementation with process automation
Testing
Training
Process Execution
Optimization
Tasks Implement the BPMN2 process model into a
technical model with an process automation
technology
Detailed testing of the technical processes
Release the technical process with the
business owners and subject matter experts
For synergy and standardization reasons
publish the technical processes in a central
library
Business Process Modeling
36 copy Copyright 2017 FUJITSU
Example - Rollout of a home office working place
Digitized ImplementationBPMN2 Model
From modeling
of Business
Processes to
implementation
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
11 copy Copyright 2017 FUJITSU
Business Service Management
End-Customerrsquos View Service Providerrsquos View
Self-Service PortalServiceDesk
Service Level Management
Contract Management
Capacity Management
Infrastructure Application End User Services and Performance Monitoring
Incident Management Reporting Trending Energy Efficiency
SecurityManagement
Entitlement
Identity Mgmt
Access Mgmt
Single Sign On
Capacity amp Resource Planning
Data Collection Reporting Trending
FinancialManagement
Billing models Tariffs
Users
Consumption
Service related
Integration and Process Automation
Life Cycle and Service Asset Management
Orchestration Automation amp Provisioning
IT-Infrastructure Resources
Storage NetworkServer
Fujitsu Reference Architecture DCMA
12 copy Copyright 2017 FUJITSU
The path of digital transformation
Level 1Awareness
Level 2Commited
Level 3Proactive
Level 4Service Aligned
Level 5Business Partner
Reactive fire-
fighting culture
Ad hoc
processes
Low customer
confidence
Consolidation amp
Standardization
Looking at
industry best
practices
Initial process
formalization
Tiered
support
Working on
implementing
industry best
practices
Day-to-day
processes
mature
Systems
management
tools integration
Widespread
virtualization
Trusted Service
provider
Process
Automation
Service
SLArsquos
Industry best
practices in place
Proactively pilots
new technology
for business innovation
Real-time
infrastructure
private cloud
computing
Strategic
relationship
managers
Where are you and where do you need to be for best digital business support
Source Gartner ldquoITScore for Infrastructure and Operationsrdquo
13 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and AutomationOfferings for hyperconnected services
Consulting
Infrastructure Solutions and Products
DCMAOn Premise
DCMAout of the Cloud
DCMAManaged Services
Fujitsu Intellectual Property
Standardized Software amp Solution Stack
Solutions How TolsquosBest PracticesBlue Prints
Services and Maintenance
Infr
astr
uctu
repr
oduc
ts a
nd
solu
tion
s
Serv
ices
an
d M
ain
ten
ance
Con
sult
ing
Stan
dard
ized
SW
amp S
olut
ion
s
14 copy Copyright 2017 FUJITSU
Basics for digital co-creation and hyperconnected business
Process Automation
Automated Contingency Management
15 copy Copyright 2017 FUJITSU
Digitalization with Process Automation
Process Automation to integrate control and automate operational processes across all
platforms applications IT services and organization units
Fundamental characteristics
Integrating people processes and technology
Technical implementation of business and operational processes
Delivery of IT services and maximizing IT operation efficiencies across IT departments and IT tool sets throughout the enterprise
Resulting benefits
Reduce operation expenses (OPEX)
Increase staff productivity
More consistent error-free and auditable operations
Auditable alignment with compliance requirements
16 copy Copyright 2017 FUJITSU
Process Automation in actionAutomated Service Delivery Platform for Data Centers ndash Fujitsu OIM
Service administratorService providerService user
Self service
from the
service portal
Automated
service
provisioning
Monitoring of
service
provisioning
Billing
euro$pound hellip
An out-of-the-box solution to increase efficiency of service provisioning rapidly
Customer reference large UKampI retail chain
Fujitsu DCMA Service Delivery Platform successfully deployed to a
large UKampI national retail chain The critical infrastructure spans two
customer data centers approximately 4200 Windows Linux and
UNIX managed devices and is being monitored 24x7 and fully
managed by Fujitsu (Optimized Infrastructure Management (OIM))
Out of the box features
Alerting CMDB and service desk integration
Asset amp configuration automation
Automated server provisioning
Capacity reporting
Monitoring
Patching
17 copy Copyright 2017 FUJITSU
Fujitsu standard interfaces and connectors
Fujitsu Automation library BS2000 - mainframe
UTM services
PRIMERGY - x86 servers
ETERNUS - storage
Others hellip
A central enterprise automation library is mission critical for standardization and efficiency
18 copy Copyright 2017 FUJITSU
Basics for digital co-creation and hyperconnected business
Process Automation
Automated Contingency Management
19 copy Copyright 2017 FUJITSU
Importance of contingency management
The contingency manual comprises all the documents required to support suitable reactions to emergencies and crisis Important to ensure the continuity of business processes (source BSI) is
Business continuity plans they describe the actions required to recover business processes after a crisis or emergency for example the steps that must be
taken to start up a substitute data center
Recovery plans they describe the actions required to recover or restart important resources the persons responsible must define the priority sequence for
these steps
Additional documents Plan for immediate actions crisis management guideline crisis communication plan
Further standards are specified byISO 27001 BSI Protection Catalog Federal Data Protection Law TUumlV requirements for data center certification ITIL IT Sicherheitsgesetz (IT-SIG) KRITIS General Data Protection Regulation (GDPR)
The aim of the contingency manual is to maintain IT operations
Establish the organization which is to cope with the emergency
Ensure the restart of critical IT services
Ensure reliable and suitable emergency operations
Support customers and specialist departments
Recover any failed IT services
20 copy Copyright 2017 FUJITSU
Fujitsu DCMA referencesContingency Management
Efficient concept short implementation timelines and fast ROI
Deutsche Leasing - Boris Jendretzki Director Outsourcing amp Consulting Services Fujitsu CE
In the transition phase of the IT operation of Deutsche Leasing to Fujitsu an ITSM concept the design the rollout and handover was implemented A main part of this project was the IT Service Continuity Management incl IT Emergency Management
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
21 copy Copyright 2017 FUJITSU
Fujitsu DCMA Process Automation solution
Operate the Data Center with maximized reliability agility and efficiency
Why bdquoAutomated Contingency Manualsldquo
Restart of business critical IT-Services
Assure a reliable emergency operation
Reestablish dropped out IT-Services
Support emergency management
Support regular emergency drills
F I R E
22 copy Copyright 2017 FUJITSU
Efficient and assured Contingency Management
Plan and
automate
Implement and
automate
Optimize and
automate
Review and
automate
ContingencyManagement
Automation is key success factor for an efficient and assured Contingency Management
23 copy Copyright 2017 FUJITSU
Automated contingency manual example Downtime cooling machines Emergency card 010ldquo
Building technology
Sensor systems
People
Sensor systems
IT infrastructure operations
Downtime cooling machines
Emergency card 010
Sensor systems
People
Downtime cooling machines
Emergency card 010
Fujitsu DCMA methodology andsolutions implementthe contingencymanual automationefficiently
24 copy Copyright 2017 FUJITSU
Fujitsu Automated Contingency Manuals (CM)Example BS2000 Emergency Management for a system and storage outage
CM without Process Automation
After human reaction time - manual system shutdown
Restart in dialog modus with customer-specific configuration ndash requires deep knowledge about detailed customer system configuration proceed checklists and manuals a time consuming and human error prone task
Long duration of system restart and increased error rate in manual processes
Longer outage of business-critical systems
CM with Process Automation Automatic system shutdown
Automated restart by connecting the BS2000 console
Significantly faster system restart and no manual errors in the restart process reduction of manual operations tasks
Increased availability of business-critical systems
Seamless integration across BS2000 Linux and Windows
25 copy Copyright 2017 FUJITSU
See how it works
Automated Contingency Manual
presented in a YouTube video
httpswwwyoutubecomwatchv=Wbgby9_SEWI
Fujitsu DCMA YouTube Video
FUJITSU Data Center Management and Automation Solutions
26 copy Copyright 2017 FUJITSU
From automation to autonomy
27 copy Copyright 2017 FUJITSU
The rise of connectivity
28 copy Copyright 2017 FUJITSU
How to deal with complexity
Digital transformation
Internet of Things (IoT) comprises a huge amount of devices and sensors AlwaysOn
With business-critical impact
High complexity configurations
New approaches for management and automation required
Challenges
Big and growing configurations of business-critical systems apps with exponential user growth
Strict requirements Business agility continuity and cost efficiency
Strong requests for reliable fast and efficient deployment operation and maintenance
Cases already today give us a glimpse at challenges and how to tackle them
New solutions
Fujitsu Autonomous Agent technology
A key technology for reliable IT services delivery
The autonomous agent technology increases IT service reliability and operational efficiency by combining automation and autonomy Proven in hundreds of customer implementation ndashFlexFrame for SAP
29 copy Copyright 2017 FUJITSU
From automation to autonomy
Automation
Execution of precise repetitious
actions or sequences in controlled
or well understood environments
Pre-programmed
Industrial engineering
bull Generating
bull Selecting
bull Implementing
bull Monitoring
Autonomy with AI Generation and execution of actions
to meet a goal execution
confounded by the occurrence of
unmodeled events or environments
requiring the system to dynamically
adapt and replan
Ability to learn
Adaptive higher brain functions
Recognize dynamic changes of the
environment
Flexible reactions
Interaction with partner systems
Understanding of the situation
bull Observe orient decide act
Source Introduction to AI Robotics R Murphy (MIT Press 2000) for second edition
30 copy Copyright 2017 FUJITSU
Autonomous IT service delivery
Combined automation and autonomy functionality for efficient IT service delivery
IT Service DeliveryTestament
Autonome IT Service AuktionNegotiation which platform will assume
the IT Services
Heartbeat
System kill
Auktion
IT Service DeliveryTestament
IT Service DeliveryTestament
Autonomous
Control Agent
Autonomous
Service Agent
Autonomous
Service Agent
Autonomous
Service Agent
Easier
Faster
Cheaper
Better
hellip
Process Automation
Self Service
from the
Service Portal
Automated
Service-
Provicioning
Monitoring of
Service
Provisioning
Billing
euro $ pound hellip
Autonomous Service Agent Knowledge of all services
Autonomous service adoption
Monitoring and self-healing
Customizable
Autonomous Control Agent Monitoring of Autonomous
Service Agents (Live Check amp kill)
Relocate services if necessary
Support of maintenance work
Customizable
Autonomous Agent Technology
31 copy Copyright 2017 FUJITSU
Customer example for digital co-creation and hyperconnected business
Customer in public sector Germany
From modeling of business processes to implementation
32 copy Copyright 2017 FUJITSU
From standard business processes to digitalization
Master Data Management
Service request processes
User management
Set up change remove
Identity and access management
Single sign on
Workplace management
Deployment
Device life cycle management
OS life cycle management
Asset Management Add Onrsquos optionally perform relocation
Incident management
Software management
Software deployment
Application transfer
Network printers
Provide
Support movers
Replace if defects
Hardware pool
Hardware catalog change
Procurement
Repair and warranty processing
Care processes Hardware pool (CMDB SCCM AD )
IP-Addresses
Reservations or remove
Option NiC multiple workstation equipment remove add
Self-services
Change room data
Customer requirements
33 copy Copyright 2017 FUJITSU
Business process modeling
Business Process Modeling
Bakery
2 olsquoclock
bake buns sale buns accounting
BPMN is a graphical specification language in business informatics and process management It provides symbols with which specialists methodologists and IT specialists can model and document business processes and workflows
Used as the common modeling standard actual BPMN2
Easy to understand
Reduces complexity
Methodology of Business Process Model and Notation (BPMN)
34 copy Copyright 2017 FUJITSU
Modeling business processes with BPMN2
Subject matter experts create business
model in BPMN2
As is Process
Target Process
Process training
Integration in the organization
Optimization
Tasks Definition of the business requirements
Definition of the process model
Check feasibility of the process model
For synergy and standardization reasons
publish the BPMN2 processes in a central
library
Business Process Modeling
35 copy Copyright 2017 FUJITSU
Digitalization of business processes
Digitalization of
Business Processes
IT experts digitize the business models IT implementation with process automation
Testing
Training
Process Execution
Optimization
Tasks Implement the BPMN2 process model into a
technical model with an process automation
technology
Detailed testing of the technical processes
Release the technical process with the
business owners and subject matter experts
For synergy and standardization reasons
publish the technical processes in a central
library
Business Process Modeling
36 copy Copyright 2017 FUJITSU
Example - Rollout of a home office working place
Digitized ImplementationBPMN2 Model
From modeling
of Business
Processes to
implementation
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
12 copy Copyright 2017 FUJITSU
The path of digital transformation
Level 1Awareness
Level 2Commited
Level 3Proactive
Level 4Service Aligned
Level 5Business Partner
Reactive fire-
fighting culture
Ad hoc
processes
Low customer
confidence
Consolidation amp
Standardization
Looking at
industry best
practices
Initial process
formalization
Tiered
support
Working on
implementing
industry best
practices
Day-to-day
processes
mature
Systems
management
tools integration
Widespread
virtualization
Trusted Service
provider
Process
Automation
Service
SLArsquos
Industry best
practices in place
Proactively pilots
new technology
for business innovation
Real-time
infrastructure
private cloud
computing
Strategic
relationship
managers
Where are you and where do you need to be for best digital business support
Source Gartner ldquoITScore for Infrastructure and Operationsrdquo
13 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and AutomationOfferings for hyperconnected services
Consulting
Infrastructure Solutions and Products
DCMAOn Premise
DCMAout of the Cloud
DCMAManaged Services
Fujitsu Intellectual Property
Standardized Software amp Solution Stack
Solutions How TolsquosBest PracticesBlue Prints
Services and Maintenance
Infr
astr
uctu
repr
oduc
ts a
nd
solu
tion
s
Serv
ices
an
d M
ain
ten
ance
Con
sult
ing
Stan
dard
ized
SW
amp S
olut
ion
s
14 copy Copyright 2017 FUJITSU
Basics for digital co-creation and hyperconnected business
Process Automation
Automated Contingency Management
15 copy Copyright 2017 FUJITSU
Digitalization with Process Automation
Process Automation to integrate control and automate operational processes across all
platforms applications IT services and organization units
Fundamental characteristics
Integrating people processes and technology
Technical implementation of business and operational processes
Delivery of IT services and maximizing IT operation efficiencies across IT departments and IT tool sets throughout the enterprise
Resulting benefits
Reduce operation expenses (OPEX)
Increase staff productivity
More consistent error-free and auditable operations
Auditable alignment with compliance requirements
16 copy Copyright 2017 FUJITSU
Process Automation in actionAutomated Service Delivery Platform for Data Centers ndash Fujitsu OIM
Service administratorService providerService user
Self service
from the
service portal
Automated
service
provisioning
Monitoring of
service
provisioning
Billing
euro$pound hellip
An out-of-the-box solution to increase efficiency of service provisioning rapidly
Customer reference large UKampI retail chain
Fujitsu DCMA Service Delivery Platform successfully deployed to a
large UKampI national retail chain The critical infrastructure spans two
customer data centers approximately 4200 Windows Linux and
UNIX managed devices and is being monitored 24x7 and fully
managed by Fujitsu (Optimized Infrastructure Management (OIM))
Out of the box features
Alerting CMDB and service desk integration
Asset amp configuration automation
Automated server provisioning
Capacity reporting
Monitoring
Patching
17 copy Copyright 2017 FUJITSU
Fujitsu standard interfaces and connectors
Fujitsu Automation library BS2000 - mainframe
UTM services
PRIMERGY - x86 servers
ETERNUS - storage
Others hellip
A central enterprise automation library is mission critical for standardization and efficiency
18 copy Copyright 2017 FUJITSU
Basics for digital co-creation and hyperconnected business
Process Automation
Automated Contingency Management
19 copy Copyright 2017 FUJITSU
Importance of contingency management
The contingency manual comprises all the documents required to support suitable reactions to emergencies and crisis Important to ensure the continuity of business processes (source BSI) is
Business continuity plans they describe the actions required to recover business processes after a crisis or emergency for example the steps that must be
taken to start up a substitute data center
Recovery plans they describe the actions required to recover or restart important resources the persons responsible must define the priority sequence for
these steps
Additional documents Plan for immediate actions crisis management guideline crisis communication plan
Further standards are specified byISO 27001 BSI Protection Catalog Federal Data Protection Law TUumlV requirements for data center certification ITIL IT Sicherheitsgesetz (IT-SIG) KRITIS General Data Protection Regulation (GDPR)
The aim of the contingency manual is to maintain IT operations
Establish the organization which is to cope with the emergency
Ensure the restart of critical IT services
Ensure reliable and suitable emergency operations
Support customers and specialist departments
Recover any failed IT services
20 copy Copyright 2017 FUJITSU
Fujitsu DCMA referencesContingency Management
Efficient concept short implementation timelines and fast ROI
Deutsche Leasing - Boris Jendretzki Director Outsourcing amp Consulting Services Fujitsu CE
In the transition phase of the IT operation of Deutsche Leasing to Fujitsu an ITSM concept the design the rollout and handover was implemented A main part of this project was the IT Service Continuity Management incl IT Emergency Management
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
21 copy Copyright 2017 FUJITSU
Fujitsu DCMA Process Automation solution
Operate the Data Center with maximized reliability agility and efficiency
Why bdquoAutomated Contingency Manualsldquo
Restart of business critical IT-Services
Assure a reliable emergency operation
Reestablish dropped out IT-Services
Support emergency management
Support regular emergency drills
F I R E
22 copy Copyright 2017 FUJITSU
Efficient and assured Contingency Management
Plan and
automate
Implement and
automate
Optimize and
automate
Review and
automate
ContingencyManagement
Automation is key success factor for an efficient and assured Contingency Management
23 copy Copyright 2017 FUJITSU
Automated contingency manual example Downtime cooling machines Emergency card 010ldquo
Building technology
Sensor systems
People
Sensor systems
IT infrastructure operations
Downtime cooling machines
Emergency card 010
Sensor systems
People
Downtime cooling machines
Emergency card 010
Fujitsu DCMA methodology andsolutions implementthe contingencymanual automationefficiently
24 copy Copyright 2017 FUJITSU
Fujitsu Automated Contingency Manuals (CM)Example BS2000 Emergency Management for a system and storage outage
CM without Process Automation
After human reaction time - manual system shutdown
Restart in dialog modus with customer-specific configuration ndash requires deep knowledge about detailed customer system configuration proceed checklists and manuals a time consuming and human error prone task
Long duration of system restart and increased error rate in manual processes
Longer outage of business-critical systems
CM with Process Automation Automatic system shutdown
Automated restart by connecting the BS2000 console
Significantly faster system restart and no manual errors in the restart process reduction of manual operations tasks
Increased availability of business-critical systems
Seamless integration across BS2000 Linux and Windows
25 copy Copyright 2017 FUJITSU
See how it works
Automated Contingency Manual
presented in a YouTube video
httpswwwyoutubecomwatchv=Wbgby9_SEWI
Fujitsu DCMA YouTube Video
FUJITSU Data Center Management and Automation Solutions
26 copy Copyright 2017 FUJITSU
From automation to autonomy
27 copy Copyright 2017 FUJITSU
The rise of connectivity
28 copy Copyright 2017 FUJITSU
How to deal with complexity
Digital transformation
Internet of Things (IoT) comprises a huge amount of devices and sensors AlwaysOn
With business-critical impact
High complexity configurations
New approaches for management and automation required
Challenges
Big and growing configurations of business-critical systems apps with exponential user growth
Strict requirements Business agility continuity and cost efficiency
Strong requests for reliable fast and efficient deployment operation and maintenance
Cases already today give us a glimpse at challenges and how to tackle them
New solutions
Fujitsu Autonomous Agent technology
A key technology for reliable IT services delivery
The autonomous agent technology increases IT service reliability and operational efficiency by combining automation and autonomy Proven in hundreds of customer implementation ndashFlexFrame for SAP
29 copy Copyright 2017 FUJITSU
From automation to autonomy
Automation
Execution of precise repetitious
actions or sequences in controlled
or well understood environments
Pre-programmed
Industrial engineering
bull Generating
bull Selecting
bull Implementing
bull Monitoring
Autonomy with AI Generation and execution of actions
to meet a goal execution
confounded by the occurrence of
unmodeled events or environments
requiring the system to dynamically
adapt and replan
Ability to learn
Adaptive higher brain functions
Recognize dynamic changes of the
environment
Flexible reactions
Interaction with partner systems
Understanding of the situation
bull Observe orient decide act
Source Introduction to AI Robotics R Murphy (MIT Press 2000) for second edition
30 copy Copyright 2017 FUJITSU
Autonomous IT service delivery
Combined automation and autonomy functionality for efficient IT service delivery
IT Service DeliveryTestament
Autonome IT Service AuktionNegotiation which platform will assume
the IT Services
Heartbeat
System kill
Auktion
IT Service DeliveryTestament
IT Service DeliveryTestament
Autonomous
Control Agent
Autonomous
Service Agent
Autonomous
Service Agent
Autonomous
Service Agent
Easier
Faster
Cheaper
Better
hellip
Process Automation
Self Service
from the
Service Portal
Automated
Service-
Provicioning
Monitoring of
Service
Provisioning
Billing
euro $ pound hellip
Autonomous Service Agent Knowledge of all services
Autonomous service adoption
Monitoring and self-healing
Customizable
Autonomous Control Agent Monitoring of Autonomous
Service Agents (Live Check amp kill)
Relocate services if necessary
Support of maintenance work
Customizable
Autonomous Agent Technology
31 copy Copyright 2017 FUJITSU
Customer example for digital co-creation and hyperconnected business
Customer in public sector Germany
From modeling of business processes to implementation
32 copy Copyright 2017 FUJITSU
From standard business processes to digitalization
Master Data Management
Service request processes
User management
Set up change remove
Identity and access management
Single sign on
Workplace management
Deployment
Device life cycle management
OS life cycle management
Asset Management Add Onrsquos optionally perform relocation
Incident management
Software management
Software deployment
Application transfer
Network printers
Provide
Support movers
Replace if defects
Hardware pool
Hardware catalog change
Procurement
Repair and warranty processing
Care processes Hardware pool (CMDB SCCM AD )
IP-Addresses
Reservations or remove
Option NiC multiple workstation equipment remove add
Self-services
Change room data
Customer requirements
33 copy Copyright 2017 FUJITSU
Business process modeling
Business Process Modeling
Bakery
2 olsquoclock
bake buns sale buns accounting
BPMN is a graphical specification language in business informatics and process management It provides symbols with which specialists methodologists and IT specialists can model and document business processes and workflows
Used as the common modeling standard actual BPMN2
Easy to understand
Reduces complexity
Methodology of Business Process Model and Notation (BPMN)
34 copy Copyright 2017 FUJITSU
Modeling business processes with BPMN2
Subject matter experts create business
model in BPMN2
As is Process
Target Process
Process training
Integration in the organization
Optimization
Tasks Definition of the business requirements
Definition of the process model
Check feasibility of the process model
For synergy and standardization reasons
publish the BPMN2 processes in a central
library
Business Process Modeling
35 copy Copyright 2017 FUJITSU
Digitalization of business processes
Digitalization of
Business Processes
IT experts digitize the business models IT implementation with process automation
Testing
Training
Process Execution
Optimization
Tasks Implement the BPMN2 process model into a
technical model with an process automation
technology
Detailed testing of the technical processes
Release the technical process with the
business owners and subject matter experts
For synergy and standardization reasons
publish the technical processes in a central
library
Business Process Modeling
36 copy Copyright 2017 FUJITSU
Example - Rollout of a home office working place
Digitized ImplementationBPMN2 Model
From modeling
of Business
Processes to
implementation
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
13 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and AutomationOfferings for hyperconnected services
Consulting
Infrastructure Solutions and Products
DCMAOn Premise
DCMAout of the Cloud
DCMAManaged Services
Fujitsu Intellectual Property
Standardized Software amp Solution Stack
Solutions How TolsquosBest PracticesBlue Prints
Services and Maintenance
Infr
astr
uctu
repr
oduc
ts a
nd
solu
tion
s
Serv
ices
an
d M
ain
ten
ance
Con
sult
ing
Stan
dard
ized
SW
amp S
olut
ion
s
14 copy Copyright 2017 FUJITSU
Basics for digital co-creation and hyperconnected business
Process Automation
Automated Contingency Management
15 copy Copyright 2017 FUJITSU
Digitalization with Process Automation
Process Automation to integrate control and automate operational processes across all
platforms applications IT services and organization units
Fundamental characteristics
Integrating people processes and technology
Technical implementation of business and operational processes
Delivery of IT services and maximizing IT operation efficiencies across IT departments and IT tool sets throughout the enterprise
Resulting benefits
Reduce operation expenses (OPEX)
Increase staff productivity
More consistent error-free and auditable operations
Auditable alignment with compliance requirements
16 copy Copyright 2017 FUJITSU
Process Automation in actionAutomated Service Delivery Platform for Data Centers ndash Fujitsu OIM
Service administratorService providerService user
Self service
from the
service portal
Automated
service
provisioning
Monitoring of
service
provisioning
Billing
euro$pound hellip
An out-of-the-box solution to increase efficiency of service provisioning rapidly
Customer reference large UKampI retail chain
Fujitsu DCMA Service Delivery Platform successfully deployed to a
large UKampI national retail chain The critical infrastructure spans two
customer data centers approximately 4200 Windows Linux and
UNIX managed devices and is being monitored 24x7 and fully
managed by Fujitsu (Optimized Infrastructure Management (OIM))
Out of the box features
Alerting CMDB and service desk integration
Asset amp configuration automation
Automated server provisioning
Capacity reporting
Monitoring
Patching
17 copy Copyright 2017 FUJITSU
Fujitsu standard interfaces and connectors
Fujitsu Automation library BS2000 - mainframe
UTM services
PRIMERGY - x86 servers
ETERNUS - storage
Others hellip
A central enterprise automation library is mission critical for standardization and efficiency
18 copy Copyright 2017 FUJITSU
Basics for digital co-creation and hyperconnected business
Process Automation
Automated Contingency Management
19 copy Copyright 2017 FUJITSU
Importance of contingency management
The contingency manual comprises all the documents required to support suitable reactions to emergencies and crisis Important to ensure the continuity of business processes (source BSI) is
Business continuity plans they describe the actions required to recover business processes after a crisis or emergency for example the steps that must be
taken to start up a substitute data center
Recovery plans they describe the actions required to recover or restart important resources the persons responsible must define the priority sequence for
these steps
Additional documents Plan for immediate actions crisis management guideline crisis communication plan
Further standards are specified byISO 27001 BSI Protection Catalog Federal Data Protection Law TUumlV requirements for data center certification ITIL IT Sicherheitsgesetz (IT-SIG) KRITIS General Data Protection Regulation (GDPR)
The aim of the contingency manual is to maintain IT operations
Establish the organization which is to cope with the emergency
Ensure the restart of critical IT services
Ensure reliable and suitable emergency operations
Support customers and specialist departments
Recover any failed IT services
20 copy Copyright 2017 FUJITSU
Fujitsu DCMA referencesContingency Management
Efficient concept short implementation timelines and fast ROI
Deutsche Leasing - Boris Jendretzki Director Outsourcing amp Consulting Services Fujitsu CE
In the transition phase of the IT operation of Deutsche Leasing to Fujitsu an ITSM concept the design the rollout and handover was implemented A main part of this project was the IT Service Continuity Management incl IT Emergency Management
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
21 copy Copyright 2017 FUJITSU
Fujitsu DCMA Process Automation solution
Operate the Data Center with maximized reliability agility and efficiency
Why bdquoAutomated Contingency Manualsldquo
Restart of business critical IT-Services
Assure a reliable emergency operation
Reestablish dropped out IT-Services
Support emergency management
Support regular emergency drills
F I R E
22 copy Copyright 2017 FUJITSU
Efficient and assured Contingency Management
Plan and
automate
Implement and
automate
Optimize and
automate
Review and
automate
ContingencyManagement
Automation is key success factor for an efficient and assured Contingency Management
23 copy Copyright 2017 FUJITSU
Automated contingency manual example Downtime cooling machines Emergency card 010ldquo
Building technology
Sensor systems
People
Sensor systems
IT infrastructure operations
Downtime cooling machines
Emergency card 010
Sensor systems
People
Downtime cooling machines
Emergency card 010
Fujitsu DCMA methodology andsolutions implementthe contingencymanual automationefficiently
24 copy Copyright 2017 FUJITSU
Fujitsu Automated Contingency Manuals (CM)Example BS2000 Emergency Management for a system and storage outage
CM without Process Automation
After human reaction time - manual system shutdown
Restart in dialog modus with customer-specific configuration ndash requires deep knowledge about detailed customer system configuration proceed checklists and manuals a time consuming and human error prone task
Long duration of system restart and increased error rate in manual processes
Longer outage of business-critical systems
CM with Process Automation Automatic system shutdown
Automated restart by connecting the BS2000 console
Significantly faster system restart and no manual errors in the restart process reduction of manual operations tasks
Increased availability of business-critical systems
Seamless integration across BS2000 Linux and Windows
25 copy Copyright 2017 FUJITSU
See how it works
Automated Contingency Manual
presented in a YouTube video
httpswwwyoutubecomwatchv=Wbgby9_SEWI
Fujitsu DCMA YouTube Video
FUJITSU Data Center Management and Automation Solutions
26 copy Copyright 2017 FUJITSU
From automation to autonomy
27 copy Copyright 2017 FUJITSU
The rise of connectivity
28 copy Copyright 2017 FUJITSU
How to deal with complexity
Digital transformation
Internet of Things (IoT) comprises a huge amount of devices and sensors AlwaysOn
With business-critical impact
High complexity configurations
New approaches for management and automation required
Challenges
Big and growing configurations of business-critical systems apps with exponential user growth
Strict requirements Business agility continuity and cost efficiency
Strong requests for reliable fast and efficient deployment operation and maintenance
Cases already today give us a glimpse at challenges and how to tackle them
New solutions
Fujitsu Autonomous Agent technology
A key technology for reliable IT services delivery
The autonomous agent technology increases IT service reliability and operational efficiency by combining automation and autonomy Proven in hundreds of customer implementation ndashFlexFrame for SAP
29 copy Copyright 2017 FUJITSU
From automation to autonomy
Automation
Execution of precise repetitious
actions or sequences in controlled
or well understood environments
Pre-programmed
Industrial engineering
bull Generating
bull Selecting
bull Implementing
bull Monitoring
Autonomy with AI Generation and execution of actions
to meet a goal execution
confounded by the occurrence of
unmodeled events or environments
requiring the system to dynamically
adapt and replan
Ability to learn
Adaptive higher brain functions
Recognize dynamic changes of the
environment
Flexible reactions
Interaction with partner systems
Understanding of the situation
bull Observe orient decide act
Source Introduction to AI Robotics R Murphy (MIT Press 2000) for second edition
30 copy Copyright 2017 FUJITSU
Autonomous IT service delivery
Combined automation and autonomy functionality for efficient IT service delivery
IT Service DeliveryTestament
Autonome IT Service AuktionNegotiation which platform will assume
the IT Services
Heartbeat
System kill
Auktion
IT Service DeliveryTestament
IT Service DeliveryTestament
Autonomous
Control Agent
Autonomous
Service Agent
Autonomous
Service Agent
Autonomous
Service Agent
Easier
Faster
Cheaper
Better
hellip
Process Automation
Self Service
from the
Service Portal
Automated
Service-
Provicioning
Monitoring of
Service
Provisioning
Billing
euro $ pound hellip
Autonomous Service Agent Knowledge of all services
Autonomous service adoption
Monitoring and self-healing
Customizable
Autonomous Control Agent Monitoring of Autonomous
Service Agents (Live Check amp kill)
Relocate services if necessary
Support of maintenance work
Customizable
Autonomous Agent Technology
31 copy Copyright 2017 FUJITSU
Customer example for digital co-creation and hyperconnected business
Customer in public sector Germany
From modeling of business processes to implementation
32 copy Copyright 2017 FUJITSU
From standard business processes to digitalization
Master Data Management
Service request processes
User management
Set up change remove
Identity and access management
Single sign on
Workplace management
Deployment
Device life cycle management
OS life cycle management
Asset Management Add Onrsquos optionally perform relocation
Incident management
Software management
Software deployment
Application transfer
Network printers
Provide
Support movers
Replace if defects
Hardware pool
Hardware catalog change
Procurement
Repair and warranty processing
Care processes Hardware pool (CMDB SCCM AD )
IP-Addresses
Reservations or remove
Option NiC multiple workstation equipment remove add
Self-services
Change room data
Customer requirements
33 copy Copyright 2017 FUJITSU
Business process modeling
Business Process Modeling
Bakery
2 olsquoclock
bake buns sale buns accounting
BPMN is a graphical specification language in business informatics and process management It provides symbols with which specialists methodologists and IT specialists can model and document business processes and workflows
Used as the common modeling standard actual BPMN2
Easy to understand
Reduces complexity
Methodology of Business Process Model and Notation (BPMN)
34 copy Copyright 2017 FUJITSU
Modeling business processes with BPMN2
Subject matter experts create business
model in BPMN2
As is Process
Target Process
Process training
Integration in the organization
Optimization
Tasks Definition of the business requirements
Definition of the process model
Check feasibility of the process model
For synergy and standardization reasons
publish the BPMN2 processes in a central
library
Business Process Modeling
35 copy Copyright 2017 FUJITSU
Digitalization of business processes
Digitalization of
Business Processes
IT experts digitize the business models IT implementation with process automation
Testing
Training
Process Execution
Optimization
Tasks Implement the BPMN2 process model into a
technical model with an process automation
technology
Detailed testing of the technical processes
Release the technical process with the
business owners and subject matter experts
For synergy and standardization reasons
publish the technical processes in a central
library
Business Process Modeling
36 copy Copyright 2017 FUJITSU
Example - Rollout of a home office working place
Digitized ImplementationBPMN2 Model
From modeling
of Business
Processes to
implementation
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
14 copy Copyright 2017 FUJITSU
Basics for digital co-creation and hyperconnected business
Process Automation
Automated Contingency Management
15 copy Copyright 2017 FUJITSU
Digitalization with Process Automation
Process Automation to integrate control and automate operational processes across all
platforms applications IT services and organization units
Fundamental characteristics
Integrating people processes and technology
Technical implementation of business and operational processes
Delivery of IT services and maximizing IT operation efficiencies across IT departments and IT tool sets throughout the enterprise
Resulting benefits
Reduce operation expenses (OPEX)
Increase staff productivity
More consistent error-free and auditable operations
Auditable alignment with compliance requirements
16 copy Copyright 2017 FUJITSU
Process Automation in actionAutomated Service Delivery Platform for Data Centers ndash Fujitsu OIM
Service administratorService providerService user
Self service
from the
service portal
Automated
service
provisioning
Monitoring of
service
provisioning
Billing
euro$pound hellip
An out-of-the-box solution to increase efficiency of service provisioning rapidly
Customer reference large UKampI retail chain
Fujitsu DCMA Service Delivery Platform successfully deployed to a
large UKampI national retail chain The critical infrastructure spans two
customer data centers approximately 4200 Windows Linux and
UNIX managed devices and is being monitored 24x7 and fully
managed by Fujitsu (Optimized Infrastructure Management (OIM))
Out of the box features
Alerting CMDB and service desk integration
Asset amp configuration automation
Automated server provisioning
Capacity reporting
Monitoring
Patching
17 copy Copyright 2017 FUJITSU
Fujitsu standard interfaces and connectors
Fujitsu Automation library BS2000 - mainframe
UTM services
PRIMERGY - x86 servers
ETERNUS - storage
Others hellip
A central enterprise automation library is mission critical for standardization and efficiency
18 copy Copyright 2017 FUJITSU
Basics for digital co-creation and hyperconnected business
Process Automation
Automated Contingency Management
19 copy Copyright 2017 FUJITSU
Importance of contingency management
The contingency manual comprises all the documents required to support suitable reactions to emergencies and crisis Important to ensure the continuity of business processes (source BSI) is
Business continuity plans they describe the actions required to recover business processes after a crisis or emergency for example the steps that must be
taken to start up a substitute data center
Recovery plans they describe the actions required to recover or restart important resources the persons responsible must define the priority sequence for
these steps
Additional documents Plan for immediate actions crisis management guideline crisis communication plan
Further standards are specified byISO 27001 BSI Protection Catalog Federal Data Protection Law TUumlV requirements for data center certification ITIL IT Sicherheitsgesetz (IT-SIG) KRITIS General Data Protection Regulation (GDPR)
The aim of the contingency manual is to maintain IT operations
Establish the organization which is to cope with the emergency
Ensure the restart of critical IT services
Ensure reliable and suitable emergency operations
Support customers and specialist departments
Recover any failed IT services
20 copy Copyright 2017 FUJITSU
Fujitsu DCMA referencesContingency Management
Efficient concept short implementation timelines and fast ROI
Deutsche Leasing - Boris Jendretzki Director Outsourcing amp Consulting Services Fujitsu CE
In the transition phase of the IT operation of Deutsche Leasing to Fujitsu an ITSM concept the design the rollout and handover was implemented A main part of this project was the IT Service Continuity Management incl IT Emergency Management
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
21 copy Copyright 2017 FUJITSU
Fujitsu DCMA Process Automation solution
Operate the Data Center with maximized reliability agility and efficiency
Why bdquoAutomated Contingency Manualsldquo
Restart of business critical IT-Services
Assure a reliable emergency operation
Reestablish dropped out IT-Services
Support emergency management
Support regular emergency drills
F I R E
22 copy Copyright 2017 FUJITSU
Efficient and assured Contingency Management
Plan and
automate
Implement and
automate
Optimize and
automate
Review and
automate
ContingencyManagement
Automation is key success factor for an efficient and assured Contingency Management
23 copy Copyright 2017 FUJITSU
Automated contingency manual example Downtime cooling machines Emergency card 010ldquo
Building technology
Sensor systems
People
Sensor systems
IT infrastructure operations
Downtime cooling machines
Emergency card 010
Sensor systems
People
Downtime cooling machines
Emergency card 010
Fujitsu DCMA methodology andsolutions implementthe contingencymanual automationefficiently
24 copy Copyright 2017 FUJITSU
Fujitsu Automated Contingency Manuals (CM)Example BS2000 Emergency Management for a system and storage outage
CM without Process Automation
After human reaction time - manual system shutdown
Restart in dialog modus with customer-specific configuration ndash requires deep knowledge about detailed customer system configuration proceed checklists and manuals a time consuming and human error prone task
Long duration of system restart and increased error rate in manual processes
Longer outage of business-critical systems
CM with Process Automation Automatic system shutdown
Automated restart by connecting the BS2000 console
Significantly faster system restart and no manual errors in the restart process reduction of manual operations tasks
Increased availability of business-critical systems
Seamless integration across BS2000 Linux and Windows
25 copy Copyright 2017 FUJITSU
See how it works
Automated Contingency Manual
presented in a YouTube video
httpswwwyoutubecomwatchv=Wbgby9_SEWI
Fujitsu DCMA YouTube Video
FUJITSU Data Center Management and Automation Solutions
26 copy Copyright 2017 FUJITSU
From automation to autonomy
27 copy Copyright 2017 FUJITSU
The rise of connectivity
28 copy Copyright 2017 FUJITSU
How to deal with complexity
Digital transformation
Internet of Things (IoT) comprises a huge amount of devices and sensors AlwaysOn
With business-critical impact
High complexity configurations
New approaches for management and automation required
Challenges
Big and growing configurations of business-critical systems apps with exponential user growth
Strict requirements Business agility continuity and cost efficiency
Strong requests for reliable fast and efficient deployment operation and maintenance
Cases already today give us a glimpse at challenges and how to tackle them
New solutions
Fujitsu Autonomous Agent technology
A key technology for reliable IT services delivery
The autonomous agent technology increases IT service reliability and operational efficiency by combining automation and autonomy Proven in hundreds of customer implementation ndashFlexFrame for SAP
29 copy Copyright 2017 FUJITSU
From automation to autonomy
Automation
Execution of precise repetitious
actions or sequences in controlled
or well understood environments
Pre-programmed
Industrial engineering
bull Generating
bull Selecting
bull Implementing
bull Monitoring
Autonomy with AI Generation and execution of actions
to meet a goal execution
confounded by the occurrence of
unmodeled events or environments
requiring the system to dynamically
adapt and replan
Ability to learn
Adaptive higher brain functions
Recognize dynamic changes of the
environment
Flexible reactions
Interaction with partner systems
Understanding of the situation
bull Observe orient decide act
Source Introduction to AI Robotics R Murphy (MIT Press 2000) for second edition
30 copy Copyright 2017 FUJITSU
Autonomous IT service delivery
Combined automation and autonomy functionality for efficient IT service delivery
IT Service DeliveryTestament
Autonome IT Service AuktionNegotiation which platform will assume
the IT Services
Heartbeat
System kill
Auktion
IT Service DeliveryTestament
IT Service DeliveryTestament
Autonomous
Control Agent
Autonomous
Service Agent
Autonomous
Service Agent
Autonomous
Service Agent
Easier
Faster
Cheaper
Better
hellip
Process Automation
Self Service
from the
Service Portal
Automated
Service-
Provicioning
Monitoring of
Service
Provisioning
Billing
euro $ pound hellip
Autonomous Service Agent Knowledge of all services
Autonomous service adoption
Monitoring and self-healing
Customizable
Autonomous Control Agent Monitoring of Autonomous
Service Agents (Live Check amp kill)
Relocate services if necessary
Support of maintenance work
Customizable
Autonomous Agent Technology
31 copy Copyright 2017 FUJITSU
Customer example for digital co-creation and hyperconnected business
Customer in public sector Germany
From modeling of business processes to implementation
32 copy Copyright 2017 FUJITSU
From standard business processes to digitalization
Master Data Management
Service request processes
User management
Set up change remove
Identity and access management
Single sign on
Workplace management
Deployment
Device life cycle management
OS life cycle management
Asset Management Add Onrsquos optionally perform relocation
Incident management
Software management
Software deployment
Application transfer
Network printers
Provide
Support movers
Replace if defects
Hardware pool
Hardware catalog change
Procurement
Repair and warranty processing
Care processes Hardware pool (CMDB SCCM AD )
IP-Addresses
Reservations or remove
Option NiC multiple workstation equipment remove add
Self-services
Change room data
Customer requirements
33 copy Copyright 2017 FUJITSU
Business process modeling
Business Process Modeling
Bakery
2 olsquoclock
bake buns sale buns accounting
BPMN is a graphical specification language in business informatics and process management It provides symbols with which specialists methodologists and IT specialists can model and document business processes and workflows
Used as the common modeling standard actual BPMN2
Easy to understand
Reduces complexity
Methodology of Business Process Model and Notation (BPMN)
34 copy Copyright 2017 FUJITSU
Modeling business processes with BPMN2
Subject matter experts create business
model in BPMN2
As is Process
Target Process
Process training
Integration in the organization
Optimization
Tasks Definition of the business requirements
Definition of the process model
Check feasibility of the process model
For synergy and standardization reasons
publish the BPMN2 processes in a central
library
Business Process Modeling
35 copy Copyright 2017 FUJITSU
Digitalization of business processes
Digitalization of
Business Processes
IT experts digitize the business models IT implementation with process automation
Testing
Training
Process Execution
Optimization
Tasks Implement the BPMN2 process model into a
technical model with an process automation
technology
Detailed testing of the technical processes
Release the technical process with the
business owners and subject matter experts
For synergy and standardization reasons
publish the technical processes in a central
library
Business Process Modeling
36 copy Copyright 2017 FUJITSU
Example - Rollout of a home office working place
Digitized ImplementationBPMN2 Model
From modeling
of Business
Processes to
implementation
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
15 copy Copyright 2017 FUJITSU
Digitalization with Process Automation
Process Automation to integrate control and automate operational processes across all
platforms applications IT services and organization units
Fundamental characteristics
Integrating people processes and technology
Technical implementation of business and operational processes
Delivery of IT services and maximizing IT operation efficiencies across IT departments and IT tool sets throughout the enterprise
Resulting benefits
Reduce operation expenses (OPEX)
Increase staff productivity
More consistent error-free and auditable operations
Auditable alignment with compliance requirements
16 copy Copyright 2017 FUJITSU
Process Automation in actionAutomated Service Delivery Platform for Data Centers ndash Fujitsu OIM
Service administratorService providerService user
Self service
from the
service portal
Automated
service
provisioning
Monitoring of
service
provisioning
Billing
euro$pound hellip
An out-of-the-box solution to increase efficiency of service provisioning rapidly
Customer reference large UKampI retail chain
Fujitsu DCMA Service Delivery Platform successfully deployed to a
large UKampI national retail chain The critical infrastructure spans two
customer data centers approximately 4200 Windows Linux and
UNIX managed devices and is being monitored 24x7 and fully
managed by Fujitsu (Optimized Infrastructure Management (OIM))
Out of the box features
Alerting CMDB and service desk integration
Asset amp configuration automation
Automated server provisioning
Capacity reporting
Monitoring
Patching
17 copy Copyright 2017 FUJITSU
Fujitsu standard interfaces and connectors
Fujitsu Automation library BS2000 - mainframe
UTM services
PRIMERGY - x86 servers
ETERNUS - storage
Others hellip
A central enterprise automation library is mission critical for standardization and efficiency
18 copy Copyright 2017 FUJITSU
Basics for digital co-creation and hyperconnected business
Process Automation
Automated Contingency Management
19 copy Copyright 2017 FUJITSU
Importance of contingency management
The contingency manual comprises all the documents required to support suitable reactions to emergencies and crisis Important to ensure the continuity of business processes (source BSI) is
Business continuity plans they describe the actions required to recover business processes after a crisis or emergency for example the steps that must be
taken to start up a substitute data center
Recovery plans they describe the actions required to recover or restart important resources the persons responsible must define the priority sequence for
these steps
Additional documents Plan for immediate actions crisis management guideline crisis communication plan
Further standards are specified byISO 27001 BSI Protection Catalog Federal Data Protection Law TUumlV requirements for data center certification ITIL IT Sicherheitsgesetz (IT-SIG) KRITIS General Data Protection Regulation (GDPR)
The aim of the contingency manual is to maintain IT operations
Establish the organization which is to cope with the emergency
Ensure the restart of critical IT services
Ensure reliable and suitable emergency operations
Support customers and specialist departments
Recover any failed IT services
20 copy Copyright 2017 FUJITSU
Fujitsu DCMA referencesContingency Management
Efficient concept short implementation timelines and fast ROI
Deutsche Leasing - Boris Jendretzki Director Outsourcing amp Consulting Services Fujitsu CE
In the transition phase of the IT operation of Deutsche Leasing to Fujitsu an ITSM concept the design the rollout and handover was implemented A main part of this project was the IT Service Continuity Management incl IT Emergency Management
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
21 copy Copyright 2017 FUJITSU
Fujitsu DCMA Process Automation solution
Operate the Data Center with maximized reliability agility and efficiency
Why bdquoAutomated Contingency Manualsldquo
Restart of business critical IT-Services
Assure a reliable emergency operation
Reestablish dropped out IT-Services
Support emergency management
Support regular emergency drills
F I R E
22 copy Copyright 2017 FUJITSU
Efficient and assured Contingency Management
Plan and
automate
Implement and
automate
Optimize and
automate
Review and
automate
ContingencyManagement
Automation is key success factor for an efficient and assured Contingency Management
23 copy Copyright 2017 FUJITSU
Automated contingency manual example Downtime cooling machines Emergency card 010ldquo
Building technology
Sensor systems
People
Sensor systems
IT infrastructure operations
Downtime cooling machines
Emergency card 010
Sensor systems
People
Downtime cooling machines
Emergency card 010
Fujitsu DCMA methodology andsolutions implementthe contingencymanual automationefficiently
24 copy Copyright 2017 FUJITSU
Fujitsu Automated Contingency Manuals (CM)Example BS2000 Emergency Management for a system and storage outage
CM without Process Automation
After human reaction time - manual system shutdown
Restart in dialog modus with customer-specific configuration ndash requires deep knowledge about detailed customer system configuration proceed checklists and manuals a time consuming and human error prone task
Long duration of system restart and increased error rate in manual processes
Longer outage of business-critical systems
CM with Process Automation Automatic system shutdown
Automated restart by connecting the BS2000 console
Significantly faster system restart and no manual errors in the restart process reduction of manual operations tasks
Increased availability of business-critical systems
Seamless integration across BS2000 Linux and Windows
25 copy Copyright 2017 FUJITSU
See how it works
Automated Contingency Manual
presented in a YouTube video
httpswwwyoutubecomwatchv=Wbgby9_SEWI
Fujitsu DCMA YouTube Video
FUJITSU Data Center Management and Automation Solutions
26 copy Copyright 2017 FUJITSU
From automation to autonomy
27 copy Copyright 2017 FUJITSU
The rise of connectivity
28 copy Copyright 2017 FUJITSU
How to deal with complexity
Digital transformation
Internet of Things (IoT) comprises a huge amount of devices and sensors AlwaysOn
With business-critical impact
High complexity configurations
New approaches for management and automation required
Challenges
Big and growing configurations of business-critical systems apps with exponential user growth
Strict requirements Business agility continuity and cost efficiency
Strong requests for reliable fast and efficient deployment operation and maintenance
Cases already today give us a glimpse at challenges and how to tackle them
New solutions
Fujitsu Autonomous Agent technology
A key technology for reliable IT services delivery
The autonomous agent technology increases IT service reliability and operational efficiency by combining automation and autonomy Proven in hundreds of customer implementation ndashFlexFrame for SAP
29 copy Copyright 2017 FUJITSU
From automation to autonomy
Automation
Execution of precise repetitious
actions or sequences in controlled
or well understood environments
Pre-programmed
Industrial engineering
bull Generating
bull Selecting
bull Implementing
bull Monitoring
Autonomy with AI Generation and execution of actions
to meet a goal execution
confounded by the occurrence of
unmodeled events or environments
requiring the system to dynamically
adapt and replan
Ability to learn
Adaptive higher brain functions
Recognize dynamic changes of the
environment
Flexible reactions
Interaction with partner systems
Understanding of the situation
bull Observe orient decide act
Source Introduction to AI Robotics R Murphy (MIT Press 2000) for second edition
30 copy Copyright 2017 FUJITSU
Autonomous IT service delivery
Combined automation and autonomy functionality for efficient IT service delivery
IT Service DeliveryTestament
Autonome IT Service AuktionNegotiation which platform will assume
the IT Services
Heartbeat
System kill
Auktion
IT Service DeliveryTestament
IT Service DeliveryTestament
Autonomous
Control Agent
Autonomous
Service Agent
Autonomous
Service Agent
Autonomous
Service Agent
Easier
Faster
Cheaper
Better
hellip
Process Automation
Self Service
from the
Service Portal
Automated
Service-
Provicioning
Monitoring of
Service
Provisioning
Billing
euro $ pound hellip
Autonomous Service Agent Knowledge of all services
Autonomous service adoption
Monitoring and self-healing
Customizable
Autonomous Control Agent Monitoring of Autonomous
Service Agents (Live Check amp kill)
Relocate services if necessary
Support of maintenance work
Customizable
Autonomous Agent Technology
31 copy Copyright 2017 FUJITSU
Customer example for digital co-creation and hyperconnected business
Customer in public sector Germany
From modeling of business processes to implementation
32 copy Copyright 2017 FUJITSU
From standard business processes to digitalization
Master Data Management
Service request processes
User management
Set up change remove
Identity and access management
Single sign on
Workplace management
Deployment
Device life cycle management
OS life cycle management
Asset Management Add Onrsquos optionally perform relocation
Incident management
Software management
Software deployment
Application transfer
Network printers
Provide
Support movers
Replace if defects
Hardware pool
Hardware catalog change
Procurement
Repair and warranty processing
Care processes Hardware pool (CMDB SCCM AD )
IP-Addresses
Reservations or remove
Option NiC multiple workstation equipment remove add
Self-services
Change room data
Customer requirements
33 copy Copyright 2017 FUJITSU
Business process modeling
Business Process Modeling
Bakery
2 olsquoclock
bake buns sale buns accounting
BPMN is a graphical specification language in business informatics and process management It provides symbols with which specialists methodologists and IT specialists can model and document business processes and workflows
Used as the common modeling standard actual BPMN2
Easy to understand
Reduces complexity
Methodology of Business Process Model and Notation (BPMN)
34 copy Copyright 2017 FUJITSU
Modeling business processes with BPMN2
Subject matter experts create business
model in BPMN2
As is Process
Target Process
Process training
Integration in the organization
Optimization
Tasks Definition of the business requirements
Definition of the process model
Check feasibility of the process model
For synergy and standardization reasons
publish the BPMN2 processes in a central
library
Business Process Modeling
35 copy Copyright 2017 FUJITSU
Digitalization of business processes
Digitalization of
Business Processes
IT experts digitize the business models IT implementation with process automation
Testing
Training
Process Execution
Optimization
Tasks Implement the BPMN2 process model into a
technical model with an process automation
technology
Detailed testing of the technical processes
Release the technical process with the
business owners and subject matter experts
For synergy and standardization reasons
publish the technical processes in a central
library
Business Process Modeling
36 copy Copyright 2017 FUJITSU
Example - Rollout of a home office working place
Digitized ImplementationBPMN2 Model
From modeling
of Business
Processes to
implementation
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
16 copy Copyright 2017 FUJITSU
Process Automation in actionAutomated Service Delivery Platform for Data Centers ndash Fujitsu OIM
Service administratorService providerService user
Self service
from the
service portal
Automated
service
provisioning
Monitoring of
service
provisioning
Billing
euro$pound hellip
An out-of-the-box solution to increase efficiency of service provisioning rapidly
Customer reference large UKampI retail chain
Fujitsu DCMA Service Delivery Platform successfully deployed to a
large UKampI national retail chain The critical infrastructure spans two
customer data centers approximately 4200 Windows Linux and
UNIX managed devices and is being monitored 24x7 and fully
managed by Fujitsu (Optimized Infrastructure Management (OIM))
Out of the box features
Alerting CMDB and service desk integration
Asset amp configuration automation
Automated server provisioning
Capacity reporting
Monitoring
Patching
17 copy Copyright 2017 FUJITSU
Fujitsu standard interfaces and connectors
Fujitsu Automation library BS2000 - mainframe
UTM services
PRIMERGY - x86 servers
ETERNUS - storage
Others hellip
A central enterprise automation library is mission critical for standardization and efficiency
18 copy Copyright 2017 FUJITSU
Basics for digital co-creation and hyperconnected business
Process Automation
Automated Contingency Management
19 copy Copyright 2017 FUJITSU
Importance of contingency management
The contingency manual comprises all the documents required to support suitable reactions to emergencies and crisis Important to ensure the continuity of business processes (source BSI) is
Business continuity plans they describe the actions required to recover business processes after a crisis or emergency for example the steps that must be
taken to start up a substitute data center
Recovery plans they describe the actions required to recover or restart important resources the persons responsible must define the priority sequence for
these steps
Additional documents Plan for immediate actions crisis management guideline crisis communication plan
Further standards are specified byISO 27001 BSI Protection Catalog Federal Data Protection Law TUumlV requirements for data center certification ITIL IT Sicherheitsgesetz (IT-SIG) KRITIS General Data Protection Regulation (GDPR)
The aim of the contingency manual is to maintain IT operations
Establish the organization which is to cope with the emergency
Ensure the restart of critical IT services
Ensure reliable and suitable emergency operations
Support customers and specialist departments
Recover any failed IT services
20 copy Copyright 2017 FUJITSU
Fujitsu DCMA referencesContingency Management
Efficient concept short implementation timelines and fast ROI
Deutsche Leasing - Boris Jendretzki Director Outsourcing amp Consulting Services Fujitsu CE
In the transition phase of the IT operation of Deutsche Leasing to Fujitsu an ITSM concept the design the rollout and handover was implemented A main part of this project was the IT Service Continuity Management incl IT Emergency Management
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
21 copy Copyright 2017 FUJITSU
Fujitsu DCMA Process Automation solution
Operate the Data Center with maximized reliability agility and efficiency
Why bdquoAutomated Contingency Manualsldquo
Restart of business critical IT-Services
Assure a reliable emergency operation
Reestablish dropped out IT-Services
Support emergency management
Support regular emergency drills
F I R E
22 copy Copyright 2017 FUJITSU
Efficient and assured Contingency Management
Plan and
automate
Implement and
automate
Optimize and
automate
Review and
automate
ContingencyManagement
Automation is key success factor for an efficient and assured Contingency Management
23 copy Copyright 2017 FUJITSU
Automated contingency manual example Downtime cooling machines Emergency card 010ldquo
Building technology
Sensor systems
People
Sensor systems
IT infrastructure operations
Downtime cooling machines
Emergency card 010
Sensor systems
People
Downtime cooling machines
Emergency card 010
Fujitsu DCMA methodology andsolutions implementthe contingencymanual automationefficiently
24 copy Copyright 2017 FUJITSU
Fujitsu Automated Contingency Manuals (CM)Example BS2000 Emergency Management for a system and storage outage
CM without Process Automation
After human reaction time - manual system shutdown
Restart in dialog modus with customer-specific configuration ndash requires deep knowledge about detailed customer system configuration proceed checklists and manuals a time consuming and human error prone task
Long duration of system restart and increased error rate in manual processes
Longer outage of business-critical systems
CM with Process Automation Automatic system shutdown
Automated restart by connecting the BS2000 console
Significantly faster system restart and no manual errors in the restart process reduction of manual operations tasks
Increased availability of business-critical systems
Seamless integration across BS2000 Linux and Windows
25 copy Copyright 2017 FUJITSU
See how it works
Automated Contingency Manual
presented in a YouTube video
httpswwwyoutubecomwatchv=Wbgby9_SEWI
Fujitsu DCMA YouTube Video
FUJITSU Data Center Management and Automation Solutions
26 copy Copyright 2017 FUJITSU
From automation to autonomy
27 copy Copyright 2017 FUJITSU
The rise of connectivity
28 copy Copyright 2017 FUJITSU
How to deal with complexity
Digital transformation
Internet of Things (IoT) comprises a huge amount of devices and sensors AlwaysOn
With business-critical impact
High complexity configurations
New approaches for management and automation required
Challenges
Big and growing configurations of business-critical systems apps with exponential user growth
Strict requirements Business agility continuity and cost efficiency
Strong requests for reliable fast and efficient deployment operation and maintenance
Cases already today give us a glimpse at challenges and how to tackle them
New solutions
Fujitsu Autonomous Agent technology
A key technology for reliable IT services delivery
The autonomous agent technology increases IT service reliability and operational efficiency by combining automation and autonomy Proven in hundreds of customer implementation ndashFlexFrame for SAP
29 copy Copyright 2017 FUJITSU
From automation to autonomy
Automation
Execution of precise repetitious
actions or sequences in controlled
or well understood environments
Pre-programmed
Industrial engineering
bull Generating
bull Selecting
bull Implementing
bull Monitoring
Autonomy with AI Generation and execution of actions
to meet a goal execution
confounded by the occurrence of
unmodeled events or environments
requiring the system to dynamically
adapt and replan
Ability to learn
Adaptive higher brain functions
Recognize dynamic changes of the
environment
Flexible reactions
Interaction with partner systems
Understanding of the situation
bull Observe orient decide act
Source Introduction to AI Robotics R Murphy (MIT Press 2000) for second edition
30 copy Copyright 2017 FUJITSU
Autonomous IT service delivery
Combined automation and autonomy functionality for efficient IT service delivery
IT Service DeliveryTestament
Autonome IT Service AuktionNegotiation which platform will assume
the IT Services
Heartbeat
System kill
Auktion
IT Service DeliveryTestament
IT Service DeliveryTestament
Autonomous
Control Agent
Autonomous
Service Agent
Autonomous
Service Agent
Autonomous
Service Agent
Easier
Faster
Cheaper
Better
hellip
Process Automation
Self Service
from the
Service Portal
Automated
Service-
Provicioning
Monitoring of
Service
Provisioning
Billing
euro $ pound hellip
Autonomous Service Agent Knowledge of all services
Autonomous service adoption
Monitoring and self-healing
Customizable
Autonomous Control Agent Monitoring of Autonomous
Service Agents (Live Check amp kill)
Relocate services if necessary
Support of maintenance work
Customizable
Autonomous Agent Technology
31 copy Copyright 2017 FUJITSU
Customer example for digital co-creation and hyperconnected business
Customer in public sector Germany
From modeling of business processes to implementation
32 copy Copyright 2017 FUJITSU
From standard business processes to digitalization
Master Data Management
Service request processes
User management
Set up change remove
Identity and access management
Single sign on
Workplace management
Deployment
Device life cycle management
OS life cycle management
Asset Management Add Onrsquos optionally perform relocation
Incident management
Software management
Software deployment
Application transfer
Network printers
Provide
Support movers
Replace if defects
Hardware pool
Hardware catalog change
Procurement
Repair and warranty processing
Care processes Hardware pool (CMDB SCCM AD )
IP-Addresses
Reservations or remove
Option NiC multiple workstation equipment remove add
Self-services
Change room data
Customer requirements
33 copy Copyright 2017 FUJITSU
Business process modeling
Business Process Modeling
Bakery
2 olsquoclock
bake buns sale buns accounting
BPMN is a graphical specification language in business informatics and process management It provides symbols with which specialists methodologists and IT specialists can model and document business processes and workflows
Used as the common modeling standard actual BPMN2
Easy to understand
Reduces complexity
Methodology of Business Process Model and Notation (BPMN)
34 copy Copyright 2017 FUJITSU
Modeling business processes with BPMN2
Subject matter experts create business
model in BPMN2
As is Process
Target Process
Process training
Integration in the organization
Optimization
Tasks Definition of the business requirements
Definition of the process model
Check feasibility of the process model
For synergy and standardization reasons
publish the BPMN2 processes in a central
library
Business Process Modeling
35 copy Copyright 2017 FUJITSU
Digitalization of business processes
Digitalization of
Business Processes
IT experts digitize the business models IT implementation with process automation
Testing
Training
Process Execution
Optimization
Tasks Implement the BPMN2 process model into a
technical model with an process automation
technology
Detailed testing of the technical processes
Release the technical process with the
business owners and subject matter experts
For synergy and standardization reasons
publish the technical processes in a central
library
Business Process Modeling
36 copy Copyright 2017 FUJITSU
Example - Rollout of a home office working place
Digitized ImplementationBPMN2 Model
From modeling
of Business
Processes to
implementation
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
17 copy Copyright 2017 FUJITSU
Fujitsu standard interfaces and connectors
Fujitsu Automation library BS2000 - mainframe
UTM services
PRIMERGY - x86 servers
ETERNUS - storage
Others hellip
A central enterprise automation library is mission critical for standardization and efficiency
18 copy Copyright 2017 FUJITSU
Basics for digital co-creation and hyperconnected business
Process Automation
Automated Contingency Management
19 copy Copyright 2017 FUJITSU
Importance of contingency management
The contingency manual comprises all the documents required to support suitable reactions to emergencies and crisis Important to ensure the continuity of business processes (source BSI) is
Business continuity plans they describe the actions required to recover business processes after a crisis or emergency for example the steps that must be
taken to start up a substitute data center
Recovery plans they describe the actions required to recover or restart important resources the persons responsible must define the priority sequence for
these steps
Additional documents Plan for immediate actions crisis management guideline crisis communication plan
Further standards are specified byISO 27001 BSI Protection Catalog Federal Data Protection Law TUumlV requirements for data center certification ITIL IT Sicherheitsgesetz (IT-SIG) KRITIS General Data Protection Regulation (GDPR)
The aim of the contingency manual is to maintain IT operations
Establish the organization which is to cope with the emergency
Ensure the restart of critical IT services
Ensure reliable and suitable emergency operations
Support customers and specialist departments
Recover any failed IT services
20 copy Copyright 2017 FUJITSU
Fujitsu DCMA referencesContingency Management
Efficient concept short implementation timelines and fast ROI
Deutsche Leasing - Boris Jendretzki Director Outsourcing amp Consulting Services Fujitsu CE
In the transition phase of the IT operation of Deutsche Leasing to Fujitsu an ITSM concept the design the rollout and handover was implemented A main part of this project was the IT Service Continuity Management incl IT Emergency Management
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
21 copy Copyright 2017 FUJITSU
Fujitsu DCMA Process Automation solution
Operate the Data Center with maximized reliability agility and efficiency
Why bdquoAutomated Contingency Manualsldquo
Restart of business critical IT-Services
Assure a reliable emergency operation
Reestablish dropped out IT-Services
Support emergency management
Support regular emergency drills
F I R E
22 copy Copyright 2017 FUJITSU
Efficient and assured Contingency Management
Plan and
automate
Implement and
automate
Optimize and
automate
Review and
automate
ContingencyManagement
Automation is key success factor for an efficient and assured Contingency Management
23 copy Copyright 2017 FUJITSU
Automated contingency manual example Downtime cooling machines Emergency card 010ldquo
Building technology
Sensor systems
People
Sensor systems
IT infrastructure operations
Downtime cooling machines
Emergency card 010
Sensor systems
People
Downtime cooling machines
Emergency card 010
Fujitsu DCMA methodology andsolutions implementthe contingencymanual automationefficiently
24 copy Copyright 2017 FUJITSU
Fujitsu Automated Contingency Manuals (CM)Example BS2000 Emergency Management for a system and storage outage
CM without Process Automation
After human reaction time - manual system shutdown
Restart in dialog modus with customer-specific configuration ndash requires deep knowledge about detailed customer system configuration proceed checklists and manuals a time consuming and human error prone task
Long duration of system restart and increased error rate in manual processes
Longer outage of business-critical systems
CM with Process Automation Automatic system shutdown
Automated restart by connecting the BS2000 console
Significantly faster system restart and no manual errors in the restart process reduction of manual operations tasks
Increased availability of business-critical systems
Seamless integration across BS2000 Linux and Windows
25 copy Copyright 2017 FUJITSU
See how it works
Automated Contingency Manual
presented in a YouTube video
httpswwwyoutubecomwatchv=Wbgby9_SEWI
Fujitsu DCMA YouTube Video
FUJITSU Data Center Management and Automation Solutions
26 copy Copyright 2017 FUJITSU
From automation to autonomy
27 copy Copyright 2017 FUJITSU
The rise of connectivity
28 copy Copyright 2017 FUJITSU
How to deal with complexity
Digital transformation
Internet of Things (IoT) comprises a huge amount of devices and sensors AlwaysOn
With business-critical impact
High complexity configurations
New approaches for management and automation required
Challenges
Big and growing configurations of business-critical systems apps with exponential user growth
Strict requirements Business agility continuity and cost efficiency
Strong requests for reliable fast and efficient deployment operation and maintenance
Cases already today give us a glimpse at challenges and how to tackle them
New solutions
Fujitsu Autonomous Agent technology
A key technology for reliable IT services delivery
The autonomous agent technology increases IT service reliability and operational efficiency by combining automation and autonomy Proven in hundreds of customer implementation ndashFlexFrame for SAP
29 copy Copyright 2017 FUJITSU
From automation to autonomy
Automation
Execution of precise repetitious
actions or sequences in controlled
or well understood environments
Pre-programmed
Industrial engineering
bull Generating
bull Selecting
bull Implementing
bull Monitoring
Autonomy with AI Generation and execution of actions
to meet a goal execution
confounded by the occurrence of
unmodeled events or environments
requiring the system to dynamically
adapt and replan
Ability to learn
Adaptive higher brain functions
Recognize dynamic changes of the
environment
Flexible reactions
Interaction with partner systems
Understanding of the situation
bull Observe orient decide act
Source Introduction to AI Robotics R Murphy (MIT Press 2000) for second edition
30 copy Copyright 2017 FUJITSU
Autonomous IT service delivery
Combined automation and autonomy functionality for efficient IT service delivery
IT Service DeliveryTestament
Autonome IT Service AuktionNegotiation which platform will assume
the IT Services
Heartbeat
System kill
Auktion
IT Service DeliveryTestament
IT Service DeliveryTestament
Autonomous
Control Agent
Autonomous
Service Agent
Autonomous
Service Agent
Autonomous
Service Agent
Easier
Faster
Cheaper
Better
hellip
Process Automation
Self Service
from the
Service Portal
Automated
Service-
Provicioning
Monitoring of
Service
Provisioning
Billing
euro $ pound hellip
Autonomous Service Agent Knowledge of all services
Autonomous service adoption
Monitoring and self-healing
Customizable
Autonomous Control Agent Monitoring of Autonomous
Service Agents (Live Check amp kill)
Relocate services if necessary
Support of maintenance work
Customizable
Autonomous Agent Technology
31 copy Copyright 2017 FUJITSU
Customer example for digital co-creation and hyperconnected business
Customer in public sector Germany
From modeling of business processes to implementation
32 copy Copyright 2017 FUJITSU
From standard business processes to digitalization
Master Data Management
Service request processes
User management
Set up change remove
Identity and access management
Single sign on
Workplace management
Deployment
Device life cycle management
OS life cycle management
Asset Management Add Onrsquos optionally perform relocation
Incident management
Software management
Software deployment
Application transfer
Network printers
Provide
Support movers
Replace if defects
Hardware pool
Hardware catalog change
Procurement
Repair and warranty processing
Care processes Hardware pool (CMDB SCCM AD )
IP-Addresses
Reservations or remove
Option NiC multiple workstation equipment remove add
Self-services
Change room data
Customer requirements
33 copy Copyright 2017 FUJITSU
Business process modeling
Business Process Modeling
Bakery
2 olsquoclock
bake buns sale buns accounting
BPMN is a graphical specification language in business informatics and process management It provides symbols with which specialists methodologists and IT specialists can model and document business processes and workflows
Used as the common modeling standard actual BPMN2
Easy to understand
Reduces complexity
Methodology of Business Process Model and Notation (BPMN)
34 copy Copyright 2017 FUJITSU
Modeling business processes with BPMN2
Subject matter experts create business
model in BPMN2
As is Process
Target Process
Process training
Integration in the organization
Optimization
Tasks Definition of the business requirements
Definition of the process model
Check feasibility of the process model
For synergy and standardization reasons
publish the BPMN2 processes in a central
library
Business Process Modeling
35 copy Copyright 2017 FUJITSU
Digitalization of business processes
Digitalization of
Business Processes
IT experts digitize the business models IT implementation with process automation
Testing
Training
Process Execution
Optimization
Tasks Implement the BPMN2 process model into a
technical model with an process automation
technology
Detailed testing of the technical processes
Release the technical process with the
business owners and subject matter experts
For synergy and standardization reasons
publish the technical processes in a central
library
Business Process Modeling
36 copy Copyright 2017 FUJITSU
Example - Rollout of a home office working place
Digitized ImplementationBPMN2 Model
From modeling
of Business
Processes to
implementation
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
18 copy Copyright 2017 FUJITSU
Basics for digital co-creation and hyperconnected business
Process Automation
Automated Contingency Management
19 copy Copyright 2017 FUJITSU
Importance of contingency management
The contingency manual comprises all the documents required to support suitable reactions to emergencies and crisis Important to ensure the continuity of business processes (source BSI) is
Business continuity plans they describe the actions required to recover business processes after a crisis or emergency for example the steps that must be
taken to start up a substitute data center
Recovery plans they describe the actions required to recover or restart important resources the persons responsible must define the priority sequence for
these steps
Additional documents Plan for immediate actions crisis management guideline crisis communication plan
Further standards are specified byISO 27001 BSI Protection Catalog Federal Data Protection Law TUumlV requirements for data center certification ITIL IT Sicherheitsgesetz (IT-SIG) KRITIS General Data Protection Regulation (GDPR)
The aim of the contingency manual is to maintain IT operations
Establish the organization which is to cope with the emergency
Ensure the restart of critical IT services
Ensure reliable and suitable emergency operations
Support customers and specialist departments
Recover any failed IT services
20 copy Copyright 2017 FUJITSU
Fujitsu DCMA referencesContingency Management
Efficient concept short implementation timelines and fast ROI
Deutsche Leasing - Boris Jendretzki Director Outsourcing amp Consulting Services Fujitsu CE
In the transition phase of the IT operation of Deutsche Leasing to Fujitsu an ITSM concept the design the rollout and handover was implemented A main part of this project was the IT Service Continuity Management incl IT Emergency Management
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
21 copy Copyright 2017 FUJITSU
Fujitsu DCMA Process Automation solution
Operate the Data Center with maximized reliability agility and efficiency
Why bdquoAutomated Contingency Manualsldquo
Restart of business critical IT-Services
Assure a reliable emergency operation
Reestablish dropped out IT-Services
Support emergency management
Support regular emergency drills
F I R E
22 copy Copyright 2017 FUJITSU
Efficient and assured Contingency Management
Plan and
automate
Implement and
automate
Optimize and
automate
Review and
automate
ContingencyManagement
Automation is key success factor for an efficient and assured Contingency Management
23 copy Copyright 2017 FUJITSU
Automated contingency manual example Downtime cooling machines Emergency card 010ldquo
Building technology
Sensor systems
People
Sensor systems
IT infrastructure operations
Downtime cooling machines
Emergency card 010
Sensor systems
People
Downtime cooling machines
Emergency card 010
Fujitsu DCMA methodology andsolutions implementthe contingencymanual automationefficiently
24 copy Copyright 2017 FUJITSU
Fujitsu Automated Contingency Manuals (CM)Example BS2000 Emergency Management for a system and storage outage
CM without Process Automation
After human reaction time - manual system shutdown
Restart in dialog modus with customer-specific configuration ndash requires deep knowledge about detailed customer system configuration proceed checklists and manuals a time consuming and human error prone task
Long duration of system restart and increased error rate in manual processes
Longer outage of business-critical systems
CM with Process Automation Automatic system shutdown
Automated restart by connecting the BS2000 console
Significantly faster system restart and no manual errors in the restart process reduction of manual operations tasks
Increased availability of business-critical systems
Seamless integration across BS2000 Linux and Windows
25 copy Copyright 2017 FUJITSU
See how it works
Automated Contingency Manual
presented in a YouTube video
httpswwwyoutubecomwatchv=Wbgby9_SEWI
Fujitsu DCMA YouTube Video
FUJITSU Data Center Management and Automation Solutions
26 copy Copyright 2017 FUJITSU
From automation to autonomy
27 copy Copyright 2017 FUJITSU
The rise of connectivity
28 copy Copyright 2017 FUJITSU
How to deal with complexity
Digital transformation
Internet of Things (IoT) comprises a huge amount of devices and sensors AlwaysOn
With business-critical impact
High complexity configurations
New approaches for management and automation required
Challenges
Big and growing configurations of business-critical systems apps with exponential user growth
Strict requirements Business agility continuity and cost efficiency
Strong requests for reliable fast and efficient deployment operation and maintenance
Cases already today give us a glimpse at challenges and how to tackle them
New solutions
Fujitsu Autonomous Agent technology
A key technology for reliable IT services delivery
The autonomous agent technology increases IT service reliability and operational efficiency by combining automation and autonomy Proven in hundreds of customer implementation ndashFlexFrame for SAP
29 copy Copyright 2017 FUJITSU
From automation to autonomy
Automation
Execution of precise repetitious
actions or sequences in controlled
or well understood environments
Pre-programmed
Industrial engineering
bull Generating
bull Selecting
bull Implementing
bull Monitoring
Autonomy with AI Generation and execution of actions
to meet a goal execution
confounded by the occurrence of
unmodeled events or environments
requiring the system to dynamically
adapt and replan
Ability to learn
Adaptive higher brain functions
Recognize dynamic changes of the
environment
Flexible reactions
Interaction with partner systems
Understanding of the situation
bull Observe orient decide act
Source Introduction to AI Robotics R Murphy (MIT Press 2000) for second edition
30 copy Copyright 2017 FUJITSU
Autonomous IT service delivery
Combined automation and autonomy functionality for efficient IT service delivery
IT Service DeliveryTestament
Autonome IT Service AuktionNegotiation which platform will assume
the IT Services
Heartbeat
System kill
Auktion
IT Service DeliveryTestament
IT Service DeliveryTestament
Autonomous
Control Agent
Autonomous
Service Agent
Autonomous
Service Agent
Autonomous
Service Agent
Easier
Faster
Cheaper
Better
hellip
Process Automation
Self Service
from the
Service Portal
Automated
Service-
Provicioning
Monitoring of
Service
Provisioning
Billing
euro $ pound hellip
Autonomous Service Agent Knowledge of all services
Autonomous service adoption
Monitoring and self-healing
Customizable
Autonomous Control Agent Monitoring of Autonomous
Service Agents (Live Check amp kill)
Relocate services if necessary
Support of maintenance work
Customizable
Autonomous Agent Technology
31 copy Copyright 2017 FUJITSU
Customer example for digital co-creation and hyperconnected business
Customer in public sector Germany
From modeling of business processes to implementation
32 copy Copyright 2017 FUJITSU
From standard business processes to digitalization
Master Data Management
Service request processes
User management
Set up change remove
Identity and access management
Single sign on
Workplace management
Deployment
Device life cycle management
OS life cycle management
Asset Management Add Onrsquos optionally perform relocation
Incident management
Software management
Software deployment
Application transfer
Network printers
Provide
Support movers
Replace if defects
Hardware pool
Hardware catalog change
Procurement
Repair and warranty processing
Care processes Hardware pool (CMDB SCCM AD )
IP-Addresses
Reservations or remove
Option NiC multiple workstation equipment remove add
Self-services
Change room data
Customer requirements
33 copy Copyright 2017 FUJITSU
Business process modeling
Business Process Modeling
Bakery
2 olsquoclock
bake buns sale buns accounting
BPMN is a graphical specification language in business informatics and process management It provides symbols with which specialists methodologists and IT specialists can model and document business processes and workflows
Used as the common modeling standard actual BPMN2
Easy to understand
Reduces complexity
Methodology of Business Process Model and Notation (BPMN)
34 copy Copyright 2017 FUJITSU
Modeling business processes with BPMN2
Subject matter experts create business
model in BPMN2
As is Process
Target Process
Process training
Integration in the organization
Optimization
Tasks Definition of the business requirements
Definition of the process model
Check feasibility of the process model
For synergy and standardization reasons
publish the BPMN2 processes in a central
library
Business Process Modeling
35 copy Copyright 2017 FUJITSU
Digitalization of business processes
Digitalization of
Business Processes
IT experts digitize the business models IT implementation with process automation
Testing
Training
Process Execution
Optimization
Tasks Implement the BPMN2 process model into a
technical model with an process automation
technology
Detailed testing of the technical processes
Release the technical process with the
business owners and subject matter experts
For synergy and standardization reasons
publish the technical processes in a central
library
Business Process Modeling
36 copy Copyright 2017 FUJITSU
Example - Rollout of a home office working place
Digitized ImplementationBPMN2 Model
From modeling
of Business
Processes to
implementation
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
19 copy Copyright 2017 FUJITSU
Importance of contingency management
The contingency manual comprises all the documents required to support suitable reactions to emergencies and crisis Important to ensure the continuity of business processes (source BSI) is
Business continuity plans they describe the actions required to recover business processes after a crisis or emergency for example the steps that must be
taken to start up a substitute data center
Recovery plans they describe the actions required to recover or restart important resources the persons responsible must define the priority sequence for
these steps
Additional documents Plan for immediate actions crisis management guideline crisis communication plan
Further standards are specified byISO 27001 BSI Protection Catalog Federal Data Protection Law TUumlV requirements for data center certification ITIL IT Sicherheitsgesetz (IT-SIG) KRITIS General Data Protection Regulation (GDPR)
The aim of the contingency manual is to maintain IT operations
Establish the organization which is to cope with the emergency
Ensure the restart of critical IT services
Ensure reliable and suitable emergency operations
Support customers and specialist departments
Recover any failed IT services
20 copy Copyright 2017 FUJITSU
Fujitsu DCMA referencesContingency Management
Efficient concept short implementation timelines and fast ROI
Deutsche Leasing - Boris Jendretzki Director Outsourcing amp Consulting Services Fujitsu CE
In the transition phase of the IT operation of Deutsche Leasing to Fujitsu an ITSM concept the design the rollout and handover was implemented A main part of this project was the IT Service Continuity Management incl IT Emergency Management
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
21 copy Copyright 2017 FUJITSU
Fujitsu DCMA Process Automation solution
Operate the Data Center with maximized reliability agility and efficiency
Why bdquoAutomated Contingency Manualsldquo
Restart of business critical IT-Services
Assure a reliable emergency operation
Reestablish dropped out IT-Services
Support emergency management
Support regular emergency drills
F I R E
22 copy Copyright 2017 FUJITSU
Efficient and assured Contingency Management
Plan and
automate
Implement and
automate
Optimize and
automate
Review and
automate
ContingencyManagement
Automation is key success factor for an efficient and assured Contingency Management
23 copy Copyright 2017 FUJITSU
Automated contingency manual example Downtime cooling machines Emergency card 010ldquo
Building technology
Sensor systems
People
Sensor systems
IT infrastructure operations
Downtime cooling machines
Emergency card 010
Sensor systems
People
Downtime cooling machines
Emergency card 010
Fujitsu DCMA methodology andsolutions implementthe contingencymanual automationefficiently
24 copy Copyright 2017 FUJITSU
Fujitsu Automated Contingency Manuals (CM)Example BS2000 Emergency Management for a system and storage outage
CM without Process Automation
After human reaction time - manual system shutdown
Restart in dialog modus with customer-specific configuration ndash requires deep knowledge about detailed customer system configuration proceed checklists and manuals a time consuming and human error prone task
Long duration of system restart and increased error rate in manual processes
Longer outage of business-critical systems
CM with Process Automation Automatic system shutdown
Automated restart by connecting the BS2000 console
Significantly faster system restart and no manual errors in the restart process reduction of manual operations tasks
Increased availability of business-critical systems
Seamless integration across BS2000 Linux and Windows
25 copy Copyright 2017 FUJITSU
See how it works
Automated Contingency Manual
presented in a YouTube video
httpswwwyoutubecomwatchv=Wbgby9_SEWI
Fujitsu DCMA YouTube Video
FUJITSU Data Center Management and Automation Solutions
26 copy Copyright 2017 FUJITSU
From automation to autonomy
27 copy Copyright 2017 FUJITSU
The rise of connectivity
28 copy Copyright 2017 FUJITSU
How to deal with complexity
Digital transformation
Internet of Things (IoT) comprises a huge amount of devices and sensors AlwaysOn
With business-critical impact
High complexity configurations
New approaches for management and automation required
Challenges
Big and growing configurations of business-critical systems apps with exponential user growth
Strict requirements Business agility continuity and cost efficiency
Strong requests for reliable fast and efficient deployment operation and maintenance
Cases already today give us a glimpse at challenges and how to tackle them
New solutions
Fujitsu Autonomous Agent technology
A key technology for reliable IT services delivery
The autonomous agent technology increases IT service reliability and operational efficiency by combining automation and autonomy Proven in hundreds of customer implementation ndashFlexFrame for SAP
29 copy Copyright 2017 FUJITSU
From automation to autonomy
Automation
Execution of precise repetitious
actions or sequences in controlled
or well understood environments
Pre-programmed
Industrial engineering
bull Generating
bull Selecting
bull Implementing
bull Monitoring
Autonomy with AI Generation and execution of actions
to meet a goal execution
confounded by the occurrence of
unmodeled events or environments
requiring the system to dynamically
adapt and replan
Ability to learn
Adaptive higher brain functions
Recognize dynamic changes of the
environment
Flexible reactions
Interaction with partner systems
Understanding of the situation
bull Observe orient decide act
Source Introduction to AI Robotics R Murphy (MIT Press 2000) for second edition
30 copy Copyright 2017 FUJITSU
Autonomous IT service delivery
Combined automation and autonomy functionality for efficient IT service delivery
IT Service DeliveryTestament
Autonome IT Service AuktionNegotiation which platform will assume
the IT Services
Heartbeat
System kill
Auktion
IT Service DeliveryTestament
IT Service DeliveryTestament
Autonomous
Control Agent
Autonomous
Service Agent
Autonomous
Service Agent
Autonomous
Service Agent
Easier
Faster
Cheaper
Better
hellip
Process Automation
Self Service
from the
Service Portal
Automated
Service-
Provicioning
Monitoring of
Service
Provisioning
Billing
euro $ pound hellip
Autonomous Service Agent Knowledge of all services
Autonomous service adoption
Monitoring and self-healing
Customizable
Autonomous Control Agent Monitoring of Autonomous
Service Agents (Live Check amp kill)
Relocate services if necessary
Support of maintenance work
Customizable
Autonomous Agent Technology
31 copy Copyright 2017 FUJITSU
Customer example for digital co-creation and hyperconnected business
Customer in public sector Germany
From modeling of business processes to implementation
32 copy Copyright 2017 FUJITSU
From standard business processes to digitalization
Master Data Management
Service request processes
User management
Set up change remove
Identity and access management
Single sign on
Workplace management
Deployment
Device life cycle management
OS life cycle management
Asset Management Add Onrsquos optionally perform relocation
Incident management
Software management
Software deployment
Application transfer
Network printers
Provide
Support movers
Replace if defects
Hardware pool
Hardware catalog change
Procurement
Repair and warranty processing
Care processes Hardware pool (CMDB SCCM AD )
IP-Addresses
Reservations or remove
Option NiC multiple workstation equipment remove add
Self-services
Change room data
Customer requirements
33 copy Copyright 2017 FUJITSU
Business process modeling
Business Process Modeling
Bakery
2 olsquoclock
bake buns sale buns accounting
BPMN is a graphical specification language in business informatics and process management It provides symbols with which specialists methodologists and IT specialists can model and document business processes and workflows
Used as the common modeling standard actual BPMN2
Easy to understand
Reduces complexity
Methodology of Business Process Model and Notation (BPMN)
34 copy Copyright 2017 FUJITSU
Modeling business processes with BPMN2
Subject matter experts create business
model in BPMN2
As is Process
Target Process
Process training
Integration in the organization
Optimization
Tasks Definition of the business requirements
Definition of the process model
Check feasibility of the process model
For synergy and standardization reasons
publish the BPMN2 processes in a central
library
Business Process Modeling
35 copy Copyright 2017 FUJITSU
Digitalization of business processes
Digitalization of
Business Processes
IT experts digitize the business models IT implementation with process automation
Testing
Training
Process Execution
Optimization
Tasks Implement the BPMN2 process model into a
technical model with an process automation
technology
Detailed testing of the technical processes
Release the technical process with the
business owners and subject matter experts
For synergy and standardization reasons
publish the technical processes in a central
library
Business Process Modeling
36 copy Copyright 2017 FUJITSU
Example - Rollout of a home office working place
Digitized ImplementationBPMN2 Model
From modeling
of Business
Processes to
implementation
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
20 copy Copyright 2017 FUJITSU
Fujitsu DCMA referencesContingency Management
Efficient concept short implementation timelines and fast ROI
Deutsche Leasing - Boris Jendretzki Director Outsourcing amp Consulting Services Fujitsu CE
In the transition phase of the IT operation of Deutsche Leasing to Fujitsu an ITSM concept the design the rollout and handover was implemented A main part of this project was the IT Service Continuity Management incl IT Emergency Management
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
21 copy Copyright 2017 FUJITSU
Fujitsu DCMA Process Automation solution
Operate the Data Center with maximized reliability agility and efficiency
Why bdquoAutomated Contingency Manualsldquo
Restart of business critical IT-Services
Assure a reliable emergency operation
Reestablish dropped out IT-Services
Support emergency management
Support regular emergency drills
F I R E
22 copy Copyright 2017 FUJITSU
Efficient and assured Contingency Management
Plan and
automate
Implement and
automate
Optimize and
automate
Review and
automate
ContingencyManagement
Automation is key success factor for an efficient and assured Contingency Management
23 copy Copyright 2017 FUJITSU
Automated contingency manual example Downtime cooling machines Emergency card 010ldquo
Building technology
Sensor systems
People
Sensor systems
IT infrastructure operations
Downtime cooling machines
Emergency card 010
Sensor systems
People
Downtime cooling machines
Emergency card 010
Fujitsu DCMA methodology andsolutions implementthe contingencymanual automationefficiently
24 copy Copyright 2017 FUJITSU
Fujitsu Automated Contingency Manuals (CM)Example BS2000 Emergency Management for a system and storage outage
CM without Process Automation
After human reaction time - manual system shutdown
Restart in dialog modus with customer-specific configuration ndash requires deep knowledge about detailed customer system configuration proceed checklists and manuals a time consuming and human error prone task
Long duration of system restart and increased error rate in manual processes
Longer outage of business-critical systems
CM with Process Automation Automatic system shutdown
Automated restart by connecting the BS2000 console
Significantly faster system restart and no manual errors in the restart process reduction of manual operations tasks
Increased availability of business-critical systems
Seamless integration across BS2000 Linux and Windows
25 copy Copyright 2017 FUJITSU
See how it works
Automated Contingency Manual
presented in a YouTube video
httpswwwyoutubecomwatchv=Wbgby9_SEWI
Fujitsu DCMA YouTube Video
FUJITSU Data Center Management and Automation Solutions
26 copy Copyright 2017 FUJITSU
From automation to autonomy
27 copy Copyright 2017 FUJITSU
The rise of connectivity
28 copy Copyright 2017 FUJITSU
How to deal with complexity
Digital transformation
Internet of Things (IoT) comprises a huge amount of devices and sensors AlwaysOn
With business-critical impact
High complexity configurations
New approaches for management and automation required
Challenges
Big and growing configurations of business-critical systems apps with exponential user growth
Strict requirements Business agility continuity and cost efficiency
Strong requests for reliable fast and efficient deployment operation and maintenance
Cases already today give us a glimpse at challenges and how to tackle them
New solutions
Fujitsu Autonomous Agent technology
A key technology for reliable IT services delivery
The autonomous agent technology increases IT service reliability and operational efficiency by combining automation and autonomy Proven in hundreds of customer implementation ndashFlexFrame for SAP
29 copy Copyright 2017 FUJITSU
From automation to autonomy
Automation
Execution of precise repetitious
actions or sequences in controlled
or well understood environments
Pre-programmed
Industrial engineering
bull Generating
bull Selecting
bull Implementing
bull Monitoring
Autonomy with AI Generation and execution of actions
to meet a goal execution
confounded by the occurrence of
unmodeled events or environments
requiring the system to dynamically
adapt and replan
Ability to learn
Adaptive higher brain functions
Recognize dynamic changes of the
environment
Flexible reactions
Interaction with partner systems
Understanding of the situation
bull Observe orient decide act
Source Introduction to AI Robotics R Murphy (MIT Press 2000) for second edition
30 copy Copyright 2017 FUJITSU
Autonomous IT service delivery
Combined automation and autonomy functionality for efficient IT service delivery
IT Service DeliveryTestament
Autonome IT Service AuktionNegotiation which platform will assume
the IT Services
Heartbeat
System kill
Auktion
IT Service DeliveryTestament
IT Service DeliveryTestament
Autonomous
Control Agent
Autonomous
Service Agent
Autonomous
Service Agent
Autonomous
Service Agent
Easier
Faster
Cheaper
Better
hellip
Process Automation
Self Service
from the
Service Portal
Automated
Service-
Provicioning
Monitoring of
Service
Provisioning
Billing
euro $ pound hellip
Autonomous Service Agent Knowledge of all services
Autonomous service adoption
Monitoring and self-healing
Customizable
Autonomous Control Agent Monitoring of Autonomous
Service Agents (Live Check amp kill)
Relocate services if necessary
Support of maintenance work
Customizable
Autonomous Agent Technology
31 copy Copyright 2017 FUJITSU
Customer example for digital co-creation and hyperconnected business
Customer in public sector Germany
From modeling of business processes to implementation
32 copy Copyright 2017 FUJITSU
From standard business processes to digitalization
Master Data Management
Service request processes
User management
Set up change remove
Identity and access management
Single sign on
Workplace management
Deployment
Device life cycle management
OS life cycle management
Asset Management Add Onrsquos optionally perform relocation
Incident management
Software management
Software deployment
Application transfer
Network printers
Provide
Support movers
Replace if defects
Hardware pool
Hardware catalog change
Procurement
Repair and warranty processing
Care processes Hardware pool (CMDB SCCM AD )
IP-Addresses
Reservations or remove
Option NiC multiple workstation equipment remove add
Self-services
Change room data
Customer requirements
33 copy Copyright 2017 FUJITSU
Business process modeling
Business Process Modeling
Bakery
2 olsquoclock
bake buns sale buns accounting
BPMN is a graphical specification language in business informatics and process management It provides symbols with which specialists methodologists and IT specialists can model and document business processes and workflows
Used as the common modeling standard actual BPMN2
Easy to understand
Reduces complexity
Methodology of Business Process Model and Notation (BPMN)
34 copy Copyright 2017 FUJITSU
Modeling business processes with BPMN2
Subject matter experts create business
model in BPMN2
As is Process
Target Process
Process training
Integration in the organization
Optimization
Tasks Definition of the business requirements
Definition of the process model
Check feasibility of the process model
For synergy and standardization reasons
publish the BPMN2 processes in a central
library
Business Process Modeling
35 copy Copyright 2017 FUJITSU
Digitalization of business processes
Digitalization of
Business Processes
IT experts digitize the business models IT implementation with process automation
Testing
Training
Process Execution
Optimization
Tasks Implement the BPMN2 process model into a
technical model with an process automation
technology
Detailed testing of the technical processes
Release the technical process with the
business owners and subject matter experts
For synergy and standardization reasons
publish the technical processes in a central
library
Business Process Modeling
36 copy Copyright 2017 FUJITSU
Example - Rollout of a home office working place
Digitized ImplementationBPMN2 Model
From modeling
of Business
Processes to
implementation
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
21 copy Copyright 2017 FUJITSU
Fujitsu DCMA Process Automation solution
Operate the Data Center with maximized reliability agility and efficiency
Why bdquoAutomated Contingency Manualsldquo
Restart of business critical IT-Services
Assure a reliable emergency operation
Reestablish dropped out IT-Services
Support emergency management
Support regular emergency drills
F I R E
22 copy Copyright 2017 FUJITSU
Efficient and assured Contingency Management
Plan and
automate
Implement and
automate
Optimize and
automate
Review and
automate
ContingencyManagement
Automation is key success factor for an efficient and assured Contingency Management
23 copy Copyright 2017 FUJITSU
Automated contingency manual example Downtime cooling machines Emergency card 010ldquo
Building technology
Sensor systems
People
Sensor systems
IT infrastructure operations
Downtime cooling machines
Emergency card 010
Sensor systems
People
Downtime cooling machines
Emergency card 010
Fujitsu DCMA methodology andsolutions implementthe contingencymanual automationefficiently
24 copy Copyright 2017 FUJITSU
Fujitsu Automated Contingency Manuals (CM)Example BS2000 Emergency Management for a system and storage outage
CM without Process Automation
After human reaction time - manual system shutdown
Restart in dialog modus with customer-specific configuration ndash requires deep knowledge about detailed customer system configuration proceed checklists and manuals a time consuming and human error prone task
Long duration of system restart and increased error rate in manual processes
Longer outage of business-critical systems
CM with Process Automation Automatic system shutdown
Automated restart by connecting the BS2000 console
Significantly faster system restart and no manual errors in the restart process reduction of manual operations tasks
Increased availability of business-critical systems
Seamless integration across BS2000 Linux and Windows
25 copy Copyright 2017 FUJITSU
See how it works
Automated Contingency Manual
presented in a YouTube video
httpswwwyoutubecomwatchv=Wbgby9_SEWI
Fujitsu DCMA YouTube Video
FUJITSU Data Center Management and Automation Solutions
26 copy Copyright 2017 FUJITSU
From automation to autonomy
27 copy Copyright 2017 FUJITSU
The rise of connectivity
28 copy Copyright 2017 FUJITSU
How to deal with complexity
Digital transformation
Internet of Things (IoT) comprises a huge amount of devices and sensors AlwaysOn
With business-critical impact
High complexity configurations
New approaches for management and automation required
Challenges
Big and growing configurations of business-critical systems apps with exponential user growth
Strict requirements Business agility continuity and cost efficiency
Strong requests for reliable fast and efficient deployment operation and maintenance
Cases already today give us a glimpse at challenges and how to tackle them
New solutions
Fujitsu Autonomous Agent technology
A key technology for reliable IT services delivery
The autonomous agent technology increases IT service reliability and operational efficiency by combining automation and autonomy Proven in hundreds of customer implementation ndashFlexFrame for SAP
29 copy Copyright 2017 FUJITSU
From automation to autonomy
Automation
Execution of precise repetitious
actions or sequences in controlled
or well understood environments
Pre-programmed
Industrial engineering
bull Generating
bull Selecting
bull Implementing
bull Monitoring
Autonomy with AI Generation and execution of actions
to meet a goal execution
confounded by the occurrence of
unmodeled events or environments
requiring the system to dynamically
adapt and replan
Ability to learn
Adaptive higher brain functions
Recognize dynamic changes of the
environment
Flexible reactions
Interaction with partner systems
Understanding of the situation
bull Observe orient decide act
Source Introduction to AI Robotics R Murphy (MIT Press 2000) for second edition
30 copy Copyright 2017 FUJITSU
Autonomous IT service delivery
Combined automation and autonomy functionality for efficient IT service delivery
IT Service DeliveryTestament
Autonome IT Service AuktionNegotiation which platform will assume
the IT Services
Heartbeat
System kill
Auktion
IT Service DeliveryTestament
IT Service DeliveryTestament
Autonomous
Control Agent
Autonomous
Service Agent
Autonomous
Service Agent
Autonomous
Service Agent
Easier
Faster
Cheaper
Better
hellip
Process Automation
Self Service
from the
Service Portal
Automated
Service-
Provicioning
Monitoring of
Service
Provisioning
Billing
euro $ pound hellip
Autonomous Service Agent Knowledge of all services
Autonomous service adoption
Monitoring and self-healing
Customizable
Autonomous Control Agent Monitoring of Autonomous
Service Agents (Live Check amp kill)
Relocate services if necessary
Support of maintenance work
Customizable
Autonomous Agent Technology
31 copy Copyright 2017 FUJITSU
Customer example for digital co-creation and hyperconnected business
Customer in public sector Germany
From modeling of business processes to implementation
32 copy Copyright 2017 FUJITSU
From standard business processes to digitalization
Master Data Management
Service request processes
User management
Set up change remove
Identity and access management
Single sign on
Workplace management
Deployment
Device life cycle management
OS life cycle management
Asset Management Add Onrsquos optionally perform relocation
Incident management
Software management
Software deployment
Application transfer
Network printers
Provide
Support movers
Replace if defects
Hardware pool
Hardware catalog change
Procurement
Repair and warranty processing
Care processes Hardware pool (CMDB SCCM AD )
IP-Addresses
Reservations or remove
Option NiC multiple workstation equipment remove add
Self-services
Change room data
Customer requirements
33 copy Copyright 2017 FUJITSU
Business process modeling
Business Process Modeling
Bakery
2 olsquoclock
bake buns sale buns accounting
BPMN is a graphical specification language in business informatics and process management It provides symbols with which specialists methodologists and IT specialists can model and document business processes and workflows
Used as the common modeling standard actual BPMN2
Easy to understand
Reduces complexity
Methodology of Business Process Model and Notation (BPMN)
34 copy Copyright 2017 FUJITSU
Modeling business processes with BPMN2
Subject matter experts create business
model in BPMN2
As is Process
Target Process
Process training
Integration in the organization
Optimization
Tasks Definition of the business requirements
Definition of the process model
Check feasibility of the process model
For synergy and standardization reasons
publish the BPMN2 processes in a central
library
Business Process Modeling
35 copy Copyright 2017 FUJITSU
Digitalization of business processes
Digitalization of
Business Processes
IT experts digitize the business models IT implementation with process automation
Testing
Training
Process Execution
Optimization
Tasks Implement the BPMN2 process model into a
technical model with an process automation
technology
Detailed testing of the technical processes
Release the technical process with the
business owners and subject matter experts
For synergy and standardization reasons
publish the technical processes in a central
library
Business Process Modeling
36 copy Copyright 2017 FUJITSU
Example - Rollout of a home office working place
Digitized ImplementationBPMN2 Model
From modeling
of Business
Processes to
implementation
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
22 copy Copyright 2017 FUJITSU
Efficient and assured Contingency Management
Plan and
automate
Implement and
automate
Optimize and
automate
Review and
automate
ContingencyManagement
Automation is key success factor for an efficient and assured Contingency Management
23 copy Copyright 2017 FUJITSU
Automated contingency manual example Downtime cooling machines Emergency card 010ldquo
Building technology
Sensor systems
People
Sensor systems
IT infrastructure operations
Downtime cooling machines
Emergency card 010
Sensor systems
People
Downtime cooling machines
Emergency card 010
Fujitsu DCMA methodology andsolutions implementthe contingencymanual automationefficiently
24 copy Copyright 2017 FUJITSU
Fujitsu Automated Contingency Manuals (CM)Example BS2000 Emergency Management for a system and storage outage
CM without Process Automation
After human reaction time - manual system shutdown
Restart in dialog modus with customer-specific configuration ndash requires deep knowledge about detailed customer system configuration proceed checklists and manuals a time consuming and human error prone task
Long duration of system restart and increased error rate in manual processes
Longer outage of business-critical systems
CM with Process Automation Automatic system shutdown
Automated restart by connecting the BS2000 console
Significantly faster system restart and no manual errors in the restart process reduction of manual operations tasks
Increased availability of business-critical systems
Seamless integration across BS2000 Linux and Windows
25 copy Copyright 2017 FUJITSU
See how it works
Automated Contingency Manual
presented in a YouTube video
httpswwwyoutubecomwatchv=Wbgby9_SEWI
Fujitsu DCMA YouTube Video
FUJITSU Data Center Management and Automation Solutions
26 copy Copyright 2017 FUJITSU
From automation to autonomy
27 copy Copyright 2017 FUJITSU
The rise of connectivity
28 copy Copyright 2017 FUJITSU
How to deal with complexity
Digital transformation
Internet of Things (IoT) comprises a huge amount of devices and sensors AlwaysOn
With business-critical impact
High complexity configurations
New approaches for management and automation required
Challenges
Big and growing configurations of business-critical systems apps with exponential user growth
Strict requirements Business agility continuity and cost efficiency
Strong requests for reliable fast and efficient deployment operation and maintenance
Cases already today give us a glimpse at challenges and how to tackle them
New solutions
Fujitsu Autonomous Agent technology
A key technology for reliable IT services delivery
The autonomous agent technology increases IT service reliability and operational efficiency by combining automation and autonomy Proven in hundreds of customer implementation ndashFlexFrame for SAP
29 copy Copyright 2017 FUJITSU
From automation to autonomy
Automation
Execution of precise repetitious
actions or sequences in controlled
or well understood environments
Pre-programmed
Industrial engineering
bull Generating
bull Selecting
bull Implementing
bull Monitoring
Autonomy with AI Generation and execution of actions
to meet a goal execution
confounded by the occurrence of
unmodeled events or environments
requiring the system to dynamically
adapt and replan
Ability to learn
Adaptive higher brain functions
Recognize dynamic changes of the
environment
Flexible reactions
Interaction with partner systems
Understanding of the situation
bull Observe orient decide act
Source Introduction to AI Robotics R Murphy (MIT Press 2000) for second edition
30 copy Copyright 2017 FUJITSU
Autonomous IT service delivery
Combined automation and autonomy functionality for efficient IT service delivery
IT Service DeliveryTestament
Autonome IT Service AuktionNegotiation which platform will assume
the IT Services
Heartbeat
System kill
Auktion
IT Service DeliveryTestament
IT Service DeliveryTestament
Autonomous
Control Agent
Autonomous
Service Agent
Autonomous
Service Agent
Autonomous
Service Agent
Easier
Faster
Cheaper
Better
hellip
Process Automation
Self Service
from the
Service Portal
Automated
Service-
Provicioning
Monitoring of
Service
Provisioning
Billing
euro $ pound hellip
Autonomous Service Agent Knowledge of all services
Autonomous service adoption
Monitoring and self-healing
Customizable
Autonomous Control Agent Monitoring of Autonomous
Service Agents (Live Check amp kill)
Relocate services if necessary
Support of maintenance work
Customizable
Autonomous Agent Technology
31 copy Copyright 2017 FUJITSU
Customer example for digital co-creation and hyperconnected business
Customer in public sector Germany
From modeling of business processes to implementation
32 copy Copyright 2017 FUJITSU
From standard business processes to digitalization
Master Data Management
Service request processes
User management
Set up change remove
Identity and access management
Single sign on
Workplace management
Deployment
Device life cycle management
OS life cycle management
Asset Management Add Onrsquos optionally perform relocation
Incident management
Software management
Software deployment
Application transfer
Network printers
Provide
Support movers
Replace if defects
Hardware pool
Hardware catalog change
Procurement
Repair and warranty processing
Care processes Hardware pool (CMDB SCCM AD )
IP-Addresses
Reservations or remove
Option NiC multiple workstation equipment remove add
Self-services
Change room data
Customer requirements
33 copy Copyright 2017 FUJITSU
Business process modeling
Business Process Modeling
Bakery
2 olsquoclock
bake buns sale buns accounting
BPMN is a graphical specification language in business informatics and process management It provides symbols with which specialists methodologists and IT specialists can model and document business processes and workflows
Used as the common modeling standard actual BPMN2
Easy to understand
Reduces complexity
Methodology of Business Process Model and Notation (BPMN)
34 copy Copyright 2017 FUJITSU
Modeling business processes with BPMN2
Subject matter experts create business
model in BPMN2
As is Process
Target Process
Process training
Integration in the organization
Optimization
Tasks Definition of the business requirements
Definition of the process model
Check feasibility of the process model
For synergy and standardization reasons
publish the BPMN2 processes in a central
library
Business Process Modeling
35 copy Copyright 2017 FUJITSU
Digitalization of business processes
Digitalization of
Business Processes
IT experts digitize the business models IT implementation with process automation
Testing
Training
Process Execution
Optimization
Tasks Implement the BPMN2 process model into a
technical model with an process automation
technology
Detailed testing of the technical processes
Release the technical process with the
business owners and subject matter experts
For synergy and standardization reasons
publish the technical processes in a central
library
Business Process Modeling
36 copy Copyright 2017 FUJITSU
Example - Rollout of a home office working place
Digitized ImplementationBPMN2 Model
From modeling
of Business
Processes to
implementation
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
23 copy Copyright 2017 FUJITSU
Automated contingency manual example Downtime cooling machines Emergency card 010ldquo
Building technology
Sensor systems
People
Sensor systems
IT infrastructure operations
Downtime cooling machines
Emergency card 010
Sensor systems
People
Downtime cooling machines
Emergency card 010
Fujitsu DCMA methodology andsolutions implementthe contingencymanual automationefficiently
24 copy Copyright 2017 FUJITSU
Fujitsu Automated Contingency Manuals (CM)Example BS2000 Emergency Management for a system and storage outage
CM without Process Automation
After human reaction time - manual system shutdown
Restart in dialog modus with customer-specific configuration ndash requires deep knowledge about detailed customer system configuration proceed checklists and manuals a time consuming and human error prone task
Long duration of system restart and increased error rate in manual processes
Longer outage of business-critical systems
CM with Process Automation Automatic system shutdown
Automated restart by connecting the BS2000 console
Significantly faster system restart and no manual errors in the restart process reduction of manual operations tasks
Increased availability of business-critical systems
Seamless integration across BS2000 Linux and Windows
25 copy Copyright 2017 FUJITSU
See how it works
Automated Contingency Manual
presented in a YouTube video
httpswwwyoutubecomwatchv=Wbgby9_SEWI
Fujitsu DCMA YouTube Video
FUJITSU Data Center Management and Automation Solutions
26 copy Copyright 2017 FUJITSU
From automation to autonomy
27 copy Copyright 2017 FUJITSU
The rise of connectivity
28 copy Copyright 2017 FUJITSU
How to deal with complexity
Digital transformation
Internet of Things (IoT) comprises a huge amount of devices and sensors AlwaysOn
With business-critical impact
High complexity configurations
New approaches for management and automation required
Challenges
Big and growing configurations of business-critical systems apps with exponential user growth
Strict requirements Business agility continuity and cost efficiency
Strong requests for reliable fast and efficient deployment operation and maintenance
Cases already today give us a glimpse at challenges and how to tackle them
New solutions
Fujitsu Autonomous Agent technology
A key technology for reliable IT services delivery
The autonomous agent technology increases IT service reliability and operational efficiency by combining automation and autonomy Proven in hundreds of customer implementation ndashFlexFrame for SAP
29 copy Copyright 2017 FUJITSU
From automation to autonomy
Automation
Execution of precise repetitious
actions or sequences in controlled
or well understood environments
Pre-programmed
Industrial engineering
bull Generating
bull Selecting
bull Implementing
bull Monitoring
Autonomy with AI Generation and execution of actions
to meet a goal execution
confounded by the occurrence of
unmodeled events or environments
requiring the system to dynamically
adapt and replan
Ability to learn
Adaptive higher brain functions
Recognize dynamic changes of the
environment
Flexible reactions
Interaction with partner systems
Understanding of the situation
bull Observe orient decide act
Source Introduction to AI Robotics R Murphy (MIT Press 2000) for second edition
30 copy Copyright 2017 FUJITSU
Autonomous IT service delivery
Combined automation and autonomy functionality for efficient IT service delivery
IT Service DeliveryTestament
Autonome IT Service AuktionNegotiation which platform will assume
the IT Services
Heartbeat
System kill
Auktion
IT Service DeliveryTestament
IT Service DeliveryTestament
Autonomous
Control Agent
Autonomous
Service Agent
Autonomous
Service Agent
Autonomous
Service Agent
Easier
Faster
Cheaper
Better
hellip
Process Automation
Self Service
from the
Service Portal
Automated
Service-
Provicioning
Monitoring of
Service
Provisioning
Billing
euro $ pound hellip
Autonomous Service Agent Knowledge of all services
Autonomous service adoption
Monitoring and self-healing
Customizable
Autonomous Control Agent Monitoring of Autonomous
Service Agents (Live Check amp kill)
Relocate services if necessary
Support of maintenance work
Customizable
Autonomous Agent Technology
31 copy Copyright 2017 FUJITSU
Customer example for digital co-creation and hyperconnected business
Customer in public sector Germany
From modeling of business processes to implementation
32 copy Copyright 2017 FUJITSU
From standard business processes to digitalization
Master Data Management
Service request processes
User management
Set up change remove
Identity and access management
Single sign on
Workplace management
Deployment
Device life cycle management
OS life cycle management
Asset Management Add Onrsquos optionally perform relocation
Incident management
Software management
Software deployment
Application transfer
Network printers
Provide
Support movers
Replace if defects
Hardware pool
Hardware catalog change
Procurement
Repair and warranty processing
Care processes Hardware pool (CMDB SCCM AD )
IP-Addresses
Reservations or remove
Option NiC multiple workstation equipment remove add
Self-services
Change room data
Customer requirements
33 copy Copyright 2017 FUJITSU
Business process modeling
Business Process Modeling
Bakery
2 olsquoclock
bake buns sale buns accounting
BPMN is a graphical specification language in business informatics and process management It provides symbols with which specialists methodologists and IT specialists can model and document business processes and workflows
Used as the common modeling standard actual BPMN2
Easy to understand
Reduces complexity
Methodology of Business Process Model and Notation (BPMN)
34 copy Copyright 2017 FUJITSU
Modeling business processes with BPMN2
Subject matter experts create business
model in BPMN2
As is Process
Target Process
Process training
Integration in the organization
Optimization
Tasks Definition of the business requirements
Definition of the process model
Check feasibility of the process model
For synergy and standardization reasons
publish the BPMN2 processes in a central
library
Business Process Modeling
35 copy Copyright 2017 FUJITSU
Digitalization of business processes
Digitalization of
Business Processes
IT experts digitize the business models IT implementation with process automation
Testing
Training
Process Execution
Optimization
Tasks Implement the BPMN2 process model into a
technical model with an process automation
technology
Detailed testing of the technical processes
Release the technical process with the
business owners and subject matter experts
For synergy and standardization reasons
publish the technical processes in a central
library
Business Process Modeling
36 copy Copyright 2017 FUJITSU
Example - Rollout of a home office working place
Digitized ImplementationBPMN2 Model
From modeling
of Business
Processes to
implementation
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
24 copy Copyright 2017 FUJITSU
Fujitsu Automated Contingency Manuals (CM)Example BS2000 Emergency Management for a system and storage outage
CM without Process Automation
After human reaction time - manual system shutdown
Restart in dialog modus with customer-specific configuration ndash requires deep knowledge about detailed customer system configuration proceed checklists and manuals a time consuming and human error prone task
Long duration of system restart and increased error rate in manual processes
Longer outage of business-critical systems
CM with Process Automation Automatic system shutdown
Automated restart by connecting the BS2000 console
Significantly faster system restart and no manual errors in the restart process reduction of manual operations tasks
Increased availability of business-critical systems
Seamless integration across BS2000 Linux and Windows
25 copy Copyright 2017 FUJITSU
See how it works
Automated Contingency Manual
presented in a YouTube video
httpswwwyoutubecomwatchv=Wbgby9_SEWI
Fujitsu DCMA YouTube Video
FUJITSU Data Center Management and Automation Solutions
26 copy Copyright 2017 FUJITSU
From automation to autonomy
27 copy Copyright 2017 FUJITSU
The rise of connectivity
28 copy Copyright 2017 FUJITSU
How to deal with complexity
Digital transformation
Internet of Things (IoT) comprises a huge amount of devices and sensors AlwaysOn
With business-critical impact
High complexity configurations
New approaches for management and automation required
Challenges
Big and growing configurations of business-critical systems apps with exponential user growth
Strict requirements Business agility continuity and cost efficiency
Strong requests for reliable fast and efficient deployment operation and maintenance
Cases already today give us a glimpse at challenges and how to tackle them
New solutions
Fujitsu Autonomous Agent technology
A key technology for reliable IT services delivery
The autonomous agent technology increases IT service reliability and operational efficiency by combining automation and autonomy Proven in hundreds of customer implementation ndashFlexFrame for SAP
29 copy Copyright 2017 FUJITSU
From automation to autonomy
Automation
Execution of precise repetitious
actions or sequences in controlled
or well understood environments
Pre-programmed
Industrial engineering
bull Generating
bull Selecting
bull Implementing
bull Monitoring
Autonomy with AI Generation and execution of actions
to meet a goal execution
confounded by the occurrence of
unmodeled events or environments
requiring the system to dynamically
adapt and replan
Ability to learn
Adaptive higher brain functions
Recognize dynamic changes of the
environment
Flexible reactions
Interaction with partner systems
Understanding of the situation
bull Observe orient decide act
Source Introduction to AI Robotics R Murphy (MIT Press 2000) for second edition
30 copy Copyright 2017 FUJITSU
Autonomous IT service delivery
Combined automation and autonomy functionality for efficient IT service delivery
IT Service DeliveryTestament
Autonome IT Service AuktionNegotiation which platform will assume
the IT Services
Heartbeat
System kill
Auktion
IT Service DeliveryTestament
IT Service DeliveryTestament
Autonomous
Control Agent
Autonomous
Service Agent
Autonomous
Service Agent
Autonomous
Service Agent
Easier
Faster
Cheaper
Better
hellip
Process Automation
Self Service
from the
Service Portal
Automated
Service-
Provicioning
Monitoring of
Service
Provisioning
Billing
euro $ pound hellip
Autonomous Service Agent Knowledge of all services
Autonomous service adoption
Monitoring and self-healing
Customizable
Autonomous Control Agent Monitoring of Autonomous
Service Agents (Live Check amp kill)
Relocate services if necessary
Support of maintenance work
Customizable
Autonomous Agent Technology
31 copy Copyright 2017 FUJITSU
Customer example for digital co-creation and hyperconnected business
Customer in public sector Germany
From modeling of business processes to implementation
32 copy Copyright 2017 FUJITSU
From standard business processes to digitalization
Master Data Management
Service request processes
User management
Set up change remove
Identity and access management
Single sign on
Workplace management
Deployment
Device life cycle management
OS life cycle management
Asset Management Add Onrsquos optionally perform relocation
Incident management
Software management
Software deployment
Application transfer
Network printers
Provide
Support movers
Replace if defects
Hardware pool
Hardware catalog change
Procurement
Repair and warranty processing
Care processes Hardware pool (CMDB SCCM AD )
IP-Addresses
Reservations or remove
Option NiC multiple workstation equipment remove add
Self-services
Change room data
Customer requirements
33 copy Copyright 2017 FUJITSU
Business process modeling
Business Process Modeling
Bakery
2 olsquoclock
bake buns sale buns accounting
BPMN is a graphical specification language in business informatics and process management It provides symbols with which specialists methodologists and IT specialists can model and document business processes and workflows
Used as the common modeling standard actual BPMN2
Easy to understand
Reduces complexity
Methodology of Business Process Model and Notation (BPMN)
34 copy Copyright 2017 FUJITSU
Modeling business processes with BPMN2
Subject matter experts create business
model in BPMN2
As is Process
Target Process
Process training
Integration in the organization
Optimization
Tasks Definition of the business requirements
Definition of the process model
Check feasibility of the process model
For synergy and standardization reasons
publish the BPMN2 processes in a central
library
Business Process Modeling
35 copy Copyright 2017 FUJITSU
Digitalization of business processes
Digitalization of
Business Processes
IT experts digitize the business models IT implementation with process automation
Testing
Training
Process Execution
Optimization
Tasks Implement the BPMN2 process model into a
technical model with an process automation
technology
Detailed testing of the technical processes
Release the technical process with the
business owners and subject matter experts
For synergy and standardization reasons
publish the technical processes in a central
library
Business Process Modeling
36 copy Copyright 2017 FUJITSU
Example - Rollout of a home office working place
Digitized ImplementationBPMN2 Model
From modeling
of Business
Processes to
implementation
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
25 copy Copyright 2017 FUJITSU
See how it works
Automated Contingency Manual
presented in a YouTube video
httpswwwyoutubecomwatchv=Wbgby9_SEWI
Fujitsu DCMA YouTube Video
FUJITSU Data Center Management and Automation Solutions
26 copy Copyright 2017 FUJITSU
From automation to autonomy
27 copy Copyright 2017 FUJITSU
The rise of connectivity
28 copy Copyright 2017 FUJITSU
How to deal with complexity
Digital transformation
Internet of Things (IoT) comprises a huge amount of devices and sensors AlwaysOn
With business-critical impact
High complexity configurations
New approaches for management and automation required
Challenges
Big and growing configurations of business-critical systems apps with exponential user growth
Strict requirements Business agility continuity and cost efficiency
Strong requests for reliable fast and efficient deployment operation and maintenance
Cases already today give us a glimpse at challenges and how to tackle them
New solutions
Fujitsu Autonomous Agent technology
A key technology for reliable IT services delivery
The autonomous agent technology increases IT service reliability and operational efficiency by combining automation and autonomy Proven in hundreds of customer implementation ndashFlexFrame for SAP
29 copy Copyright 2017 FUJITSU
From automation to autonomy
Automation
Execution of precise repetitious
actions or sequences in controlled
or well understood environments
Pre-programmed
Industrial engineering
bull Generating
bull Selecting
bull Implementing
bull Monitoring
Autonomy with AI Generation and execution of actions
to meet a goal execution
confounded by the occurrence of
unmodeled events or environments
requiring the system to dynamically
adapt and replan
Ability to learn
Adaptive higher brain functions
Recognize dynamic changes of the
environment
Flexible reactions
Interaction with partner systems
Understanding of the situation
bull Observe orient decide act
Source Introduction to AI Robotics R Murphy (MIT Press 2000) for second edition
30 copy Copyright 2017 FUJITSU
Autonomous IT service delivery
Combined automation and autonomy functionality for efficient IT service delivery
IT Service DeliveryTestament
Autonome IT Service AuktionNegotiation which platform will assume
the IT Services
Heartbeat
System kill
Auktion
IT Service DeliveryTestament
IT Service DeliveryTestament
Autonomous
Control Agent
Autonomous
Service Agent
Autonomous
Service Agent
Autonomous
Service Agent
Easier
Faster
Cheaper
Better
hellip
Process Automation
Self Service
from the
Service Portal
Automated
Service-
Provicioning
Monitoring of
Service
Provisioning
Billing
euro $ pound hellip
Autonomous Service Agent Knowledge of all services
Autonomous service adoption
Monitoring and self-healing
Customizable
Autonomous Control Agent Monitoring of Autonomous
Service Agents (Live Check amp kill)
Relocate services if necessary
Support of maintenance work
Customizable
Autonomous Agent Technology
31 copy Copyright 2017 FUJITSU
Customer example for digital co-creation and hyperconnected business
Customer in public sector Germany
From modeling of business processes to implementation
32 copy Copyright 2017 FUJITSU
From standard business processes to digitalization
Master Data Management
Service request processes
User management
Set up change remove
Identity and access management
Single sign on
Workplace management
Deployment
Device life cycle management
OS life cycle management
Asset Management Add Onrsquos optionally perform relocation
Incident management
Software management
Software deployment
Application transfer
Network printers
Provide
Support movers
Replace if defects
Hardware pool
Hardware catalog change
Procurement
Repair and warranty processing
Care processes Hardware pool (CMDB SCCM AD )
IP-Addresses
Reservations or remove
Option NiC multiple workstation equipment remove add
Self-services
Change room data
Customer requirements
33 copy Copyright 2017 FUJITSU
Business process modeling
Business Process Modeling
Bakery
2 olsquoclock
bake buns sale buns accounting
BPMN is a graphical specification language in business informatics and process management It provides symbols with which specialists methodologists and IT specialists can model and document business processes and workflows
Used as the common modeling standard actual BPMN2
Easy to understand
Reduces complexity
Methodology of Business Process Model and Notation (BPMN)
34 copy Copyright 2017 FUJITSU
Modeling business processes with BPMN2
Subject matter experts create business
model in BPMN2
As is Process
Target Process
Process training
Integration in the organization
Optimization
Tasks Definition of the business requirements
Definition of the process model
Check feasibility of the process model
For synergy and standardization reasons
publish the BPMN2 processes in a central
library
Business Process Modeling
35 copy Copyright 2017 FUJITSU
Digitalization of business processes
Digitalization of
Business Processes
IT experts digitize the business models IT implementation with process automation
Testing
Training
Process Execution
Optimization
Tasks Implement the BPMN2 process model into a
technical model with an process automation
technology
Detailed testing of the technical processes
Release the technical process with the
business owners and subject matter experts
For synergy and standardization reasons
publish the technical processes in a central
library
Business Process Modeling
36 copy Copyright 2017 FUJITSU
Example - Rollout of a home office working place
Digitized ImplementationBPMN2 Model
From modeling
of Business
Processes to
implementation
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
26 copy Copyright 2017 FUJITSU
From automation to autonomy
27 copy Copyright 2017 FUJITSU
The rise of connectivity
28 copy Copyright 2017 FUJITSU
How to deal with complexity
Digital transformation
Internet of Things (IoT) comprises a huge amount of devices and sensors AlwaysOn
With business-critical impact
High complexity configurations
New approaches for management and automation required
Challenges
Big and growing configurations of business-critical systems apps with exponential user growth
Strict requirements Business agility continuity and cost efficiency
Strong requests for reliable fast and efficient deployment operation and maintenance
Cases already today give us a glimpse at challenges and how to tackle them
New solutions
Fujitsu Autonomous Agent technology
A key technology for reliable IT services delivery
The autonomous agent technology increases IT service reliability and operational efficiency by combining automation and autonomy Proven in hundreds of customer implementation ndashFlexFrame for SAP
29 copy Copyright 2017 FUJITSU
From automation to autonomy
Automation
Execution of precise repetitious
actions or sequences in controlled
or well understood environments
Pre-programmed
Industrial engineering
bull Generating
bull Selecting
bull Implementing
bull Monitoring
Autonomy with AI Generation and execution of actions
to meet a goal execution
confounded by the occurrence of
unmodeled events or environments
requiring the system to dynamically
adapt and replan
Ability to learn
Adaptive higher brain functions
Recognize dynamic changes of the
environment
Flexible reactions
Interaction with partner systems
Understanding of the situation
bull Observe orient decide act
Source Introduction to AI Robotics R Murphy (MIT Press 2000) for second edition
30 copy Copyright 2017 FUJITSU
Autonomous IT service delivery
Combined automation and autonomy functionality for efficient IT service delivery
IT Service DeliveryTestament
Autonome IT Service AuktionNegotiation which platform will assume
the IT Services
Heartbeat
System kill
Auktion
IT Service DeliveryTestament
IT Service DeliveryTestament
Autonomous
Control Agent
Autonomous
Service Agent
Autonomous
Service Agent
Autonomous
Service Agent
Easier
Faster
Cheaper
Better
hellip
Process Automation
Self Service
from the
Service Portal
Automated
Service-
Provicioning
Monitoring of
Service
Provisioning
Billing
euro $ pound hellip
Autonomous Service Agent Knowledge of all services
Autonomous service adoption
Monitoring and self-healing
Customizable
Autonomous Control Agent Monitoring of Autonomous
Service Agents (Live Check amp kill)
Relocate services if necessary
Support of maintenance work
Customizable
Autonomous Agent Technology
31 copy Copyright 2017 FUJITSU
Customer example for digital co-creation and hyperconnected business
Customer in public sector Germany
From modeling of business processes to implementation
32 copy Copyright 2017 FUJITSU
From standard business processes to digitalization
Master Data Management
Service request processes
User management
Set up change remove
Identity and access management
Single sign on
Workplace management
Deployment
Device life cycle management
OS life cycle management
Asset Management Add Onrsquos optionally perform relocation
Incident management
Software management
Software deployment
Application transfer
Network printers
Provide
Support movers
Replace if defects
Hardware pool
Hardware catalog change
Procurement
Repair and warranty processing
Care processes Hardware pool (CMDB SCCM AD )
IP-Addresses
Reservations or remove
Option NiC multiple workstation equipment remove add
Self-services
Change room data
Customer requirements
33 copy Copyright 2017 FUJITSU
Business process modeling
Business Process Modeling
Bakery
2 olsquoclock
bake buns sale buns accounting
BPMN is a graphical specification language in business informatics and process management It provides symbols with which specialists methodologists and IT specialists can model and document business processes and workflows
Used as the common modeling standard actual BPMN2
Easy to understand
Reduces complexity
Methodology of Business Process Model and Notation (BPMN)
34 copy Copyright 2017 FUJITSU
Modeling business processes with BPMN2
Subject matter experts create business
model in BPMN2
As is Process
Target Process
Process training
Integration in the organization
Optimization
Tasks Definition of the business requirements
Definition of the process model
Check feasibility of the process model
For synergy and standardization reasons
publish the BPMN2 processes in a central
library
Business Process Modeling
35 copy Copyright 2017 FUJITSU
Digitalization of business processes
Digitalization of
Business Processes
IT experts digitize the business models IT implementation with process automation
Testing
Training
Process Execution
Optimization
Tasks Implement the BPMN2 process model into a
technical model with an process automation
technology
Detailed testing of the technical processes
Release the technical process with the
business owners and subject matter experts
For synergy and standardization reasons
publish the technical processes in a central
library
Business Process Modeling
36 copy Copyright 2017 FUJITSU
Example - Rollout of a home office working place
Digitized ImplementationBPMN2 Model
From modeling
of Business
Processes to
implementation
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
27 copy Copyright 2017 FUJITSU
The rise of connectivity
28 copy Copyright 2017 FUJITSU
How to deal with complexity
Digital transformation
Internet of Things (IoT) comprises a huge amount of devices and sensors AlwaysOn
With business-critical impact
High complexity configurations
New approaches for management and automation required
Challenges
Big and growing configurations of business-critical systems apps with exponential user growth
Strict requirements Business agility continuity and cost efficiency
Strong requests for reliable fast and efficient deployment operation and maintenance
Cases already today give us a glimpse at challenges and how to tackle them
New solutions
Fujitsu Autonomous Agent technology
A key technology for reliable IT services delivery
The autonomous agent technology increases IT service reliability and operational efficiency by combining automation and autonomy Proven in hundreds of customer implementation ndashFlexFrame for SAP
29 copy Copyright 2017 FUJITSU
From automation to autonomy
Automation
Execution of precise repetitious
actions or sequences in controlled
or well understood environments
Pre-programmed
Industrial engineering
bull Generating
bull Selecting
bull Implementing
bull Monitoring
Autonomy with AI Generation and execution of actions
to meet a goal execution
confounded by the occurrence of
unmodeled events or environments
requiring the system to dynamically
adapt and replan
Ability to learn
Adaptive higher brain functions
Recognize dynamic changes of the
environment
Flexible reactions
Interaction with partner systems
Understanding of the situation
bull Observe orient decide act
Source Introduction to AI Robotics R Murphy (MIT Press 2000) for second edition
30 copy Copyright 2017 FUJITSU
Autonomous IT service delivery
Combined automation and autonomy functionality for efficient IT service delivery
IT Service DeliveryTestament
Autonome IT Service AuktionNegotiation which platform will assume
the IT Services
Heartbeat
System kill
Auktion
IT Service DeliveryTestament
IT Service DeliveryTestament
Autonomous
Control Agent
Autonomous
Service Agent
Autonomous
Service Agent
Autonomous
Service Agent
Easier
Faster
Cheaper
Better
hellip
Process Automation
Self Service
from the
Service Portal
Automated
Service-
Provicioning
Monitoring of
Service
Provisioning
Billing
euro $ pound hellip
Autonomous Service Agent Knowledge of all services
Autonomous service adoption
Monitoring and self-healing
Customizable
Autonomous Control Agent Monitoring of Autonomous
Service Agents (Live Check amp kill)
Relocate services if necessary
Support of maintenance work
Customizable
Autonomous Agent Technology
31 copy Copyright 2017 FUJITSU
Customer example for digital co-creation and hyperconnected business
Customer in public sector Germany
From modeling of business processes to implementation
32 copy Copyright 2017 FUJITSU
From standard business processes to digitalization
Master Data Management
Service request processes
User management
Set up change remove
Identity and access management
Single sign on
Workplace management
Deployment
Device life cycle management
OS life cycle management
Asset Management Add Onrsquos optionally perform relocation
Incident management
Software management
Software deployment
Application transfer
Network printers
Provide
Support movers
Replace if defects
Hardware pool
Hardware catalog change
Procurement
Repair and warranty processing
Care processes Hardware pool (CMDB SCCM AD )
IP-Addresses
Reservations or remove
Option NiC multiple workstation equipment remove add
Self-services
Change room data
Customer requirements
33 copy Copyright 2017 FUJITSU
Business process modeling
Business Process Modeling
Bakery
2 olsquoclock
bake buns sale buns accounting
BPMN is a graphical specification language in business informatics and process management It provides symbols with which specialists methodologists and IT specialists can model and document business processes and workflows
Used as the common modeling standard actual BPMN2
Easy to understand
Reduces complexity
Methodology of Business Process Model and Notation (BPMN)
34 copy Copyright 2017 FUJITSU
Modeling business processes with BPMN2
Subject matter experts create business
model in BPMN2
As is Process
Target Process
Process training
Integration in the organization
Optimization
Tasks Definition of the business requirements
Definition of the process model
Check feasibility of the process model
For synergy and standardization reasons
publish the BPMN2 processes in a central
library
Business Process Modeling
35 copy Copyright 2017 FUJITSU
Digitalization of business processes
Digitalization of
Business Processes
IT experts digitize the business models IT implementation with process automation
Testing
Training
Process Execution
Optimization
Tasks Implement the BPMN2 process model into a
technical model with an process automation
technology
Detailed testing of the technical processes
Release the technical process with the
business owners and subject matter experts
For synergy and standardization reasons
publish the technical processes in a central
library
Business Process Modeling
36 copy Copyright 2017 FUJITSU
Example - Rollout of a home office working place
Digitized ImplementationBPMN2 Model
From modeling
of Business
Processes to
implementation
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
28 copy Copyright 2017 FUJITSU
How to deal with complexity
Digital transformation
Internet of Things (IoT) comprises a huge amount of devices and sensors AlwaysOn
With business-critical impact
High complexity configurations
New approaches for management and automation required
Challenges
Big and growing configurations of business-critical systems apps with exponential user growth
Strict requirements Business agility continuity and cost efficiency
Strong requests for reliable fast and efficient deployment operation and maintenance
Cases already today give us a glimpse at challenges and how to tackle them
New solutions
Fujitsu Autonomous Agent technology
A key technology for reliable IT services delivery
The autonomous agent technology increases IT service reliability and operational efficiency by combining automation and autonomy Proven in hundreds of customer implementation ndashFlexFrame for SAP
29 copy Copyright 2017 FUJITSU
From automation to autonomy
Automation
Execution of precise repetitious
actions or sequences in controlled
or well understood environments
Pre-programmed
Industrial engineering
bull Generating
bull Selecting
bull Implementing
bull Monitoring
Autonomy with AI Generation and execution of actions
to meet a goal execution
confounded by the occurrence of
unmodeled events or environments
requiring the system to dynamically
adapt and replan
Ability to learn
Adaptive higher brain functions
Recognize dynamic changes of the
environment
Flexible reactions
Interaction with partner systems
Understanding of the situation
bull Observe orient decide act
Source Introduction to AI Robotics R Murphy (MIT Press 2000) for second edition
30 copy Copyright 2017 FUJITSU
Autonomous IT service delivery
Combined automation and autonomy functionality for efficient IT service delivery
IT Service DeliveryTestament
Autonome IT Service AuktionNegotiation which platform will assume
the IT Services
Heartbeat
System kill
Auktion
IT Service DeliveryTestament
IT Service DeliveryTestament
Autonomous
Control Agent
Autonomous
Service Agent
Autonomous
Service Agent
Autonomous
Service Agent
Easier
Faster
Cheaper
Better
hellip
Process Automation
Self Service
from the
Service Portal
Automated
Service-
Provicioning
Monitoring of
Service
Provisioning
Billing
euro $ pound hellip
Autonomous Service Agent Knowledge of all services
Autonomous service adoption
Monitoring and self-healing
Customizable
Autonomous Control Agent Monitoring of Autonomous
Service Agents (Live Check amp kill)
Relocate services if necessary
Support of maintenance work
Customizable
Autonomous Agent Technology
31 copy Copyright 2017 FUJITSU
Customer example for digital co-creation and hyperconnected business
Customer in public sector Germany
From modeling of business processes to implementation
32 copy Copyright 2017 FUJITSU
From standard business processes to digitalization
Master Data Management
Service request processes
User management
Set up change remove
Identity and access management
Single sign on
Workplace management
Deployment
Device life cycle management
OS life cycle management
Asset Management Add Onrsquos optionally perform relocation
Incident management
Software management
Software deployment
Application transfer
Network printers
Provide
Support movers
Replace if defects
Hardware pool
Hardware catalog change
Procurement
Repair and warranty processing
Care processes Hardware pool (CMDB SCCM AD )
IP-Addresses
Reservations or remove
Option NiC multiple workstation equipment remove add
Self-services
Change room data
Customer requirements
33 copy Copyright 2017 FUJITSU
Business process modeling
Business Process Modeling
Bakery
2 olsquoclock
bake buns sale buns accounting
BPMN is a graphical specification language in business informatics and process management It provides symbols with which specialists methodologists and IT specialists can model and document business processes and workflows
Used as the common modeling standard actual BPMN2
Easy to understand
Reduces complexity
Methodology of Business Process Model and Notation (BPMN)
34 copy Copyright 2017 FUJITSU
Modeling business processes with BPMN2
Subject matter experts create business
model in BPMN2
As is Process
Target Process
Process training
Integration in the organization
Optimization
Tasks Definition of the business requirements
Definition of the process model
Check feasibility of the process model
For synergy and standardization reasons
publish the BPMN2 processes in a central
library
Business Process Modeling
35 copy Copyright 2017 FUJITSU
Digitalization of business processes
Digitalization of
Business Processes
IT experts digitize the business models IT implementation with process automation
Testing
Training
Process Execution
Optimization
Tasks Implement the BPMN2 process model into a
technical model with an process automation
technology
Detailed testing of the technical processes
Release the technical process with the
business owners and subject matter experts
For synergy and standardization reasons
publish the technical processes in a central
library
Business Process Modeling
36 copy Copyright 2017 FUJITSU
Example - Rollout of a home office working place
Digitized ImplementationBPMN2 Model
From modeling
of Business
Processes to
implementation
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
29 copy Copyright 2017 FUJITSU
From automation to autonomy
Automation
Execution of precise repetitious
actions or sequences in controlled
or well understood environments
Pre-programmed
Industrial engineering
bull Generating
bull Selecting
bull Implementing
bull Monitoring
Autonomy with AI Generation and execution of actions
to meet a goal execution
confounded by the occurrence of
unmodeled events or environments
requiring the system to dynamically
adapt and replan
Ability to learn
Adaptive higher brain functions
Recognize dynamic changes of the
environment
Flexible reactions
Interaction with partner systems
Understanding of the situation
bull Observe orient decide act
Source Introduction to AI Robotics R Murphy (MIT Press 2000) for second edition
30 copy Copyright 2017 FUJITSU
Autonomous IT service delivery
Combined automation and autonomy functionality for efficient IT service delivery
IT Service DeliveryTestament
Autonome IT Service AuktionNegotiation which platform will assume
the IT Services
Heartbeat
System kill
Auktion
IT Service DeliveryTestament
IT Service DeliveryTestament
Autonomous
Control Agent
Autonomous
Service Agent
Autonomous
Service Agent
Autonomous
Service Agent
Easier
Faster
Cheaper
Better
hellip
Process Automation
Self Service
from the
Service Portal
Automated
Service-
Provicioning
Monitoring of
Service
Provisioning
Billing
euro $ pound hellip
Autonomous Service Agent Knowledge of all services
Autonomous service adoption
Monitoring and self-healing
Customizable
Autonomous Control Agent Monitoring of Autonomous
Service Agents (Live Check amp kill)
Relocate services if necessary
Support of maintenance work
Customizable
Autonomous Agent Technology
31 copy Copyright 2017 FUJITSU
Customer example for digital co-creation and hyperconnected business
Customer in public sector Germany
From modeling of business processes to implementation
32 copy Copyright 2017 FUJITSU
From standard business processes to digitalization
Master Data Management
Service request processes
User management
Set up change remove
Identity and access management
Single sign on
Workplace management
Deployment
Device life cycle management
OS life cycle management
Asset Management Add Onrsquos optionally perform relocation
Incident management
Software management
Software deployment
Application transfer
Network printers
Provide
Support movers
Replace if defects
Hardware pool
Hardware catalog change
Procurement
Repair and warranty processing
Care processes Hardware pool (CMDB SCCM AD )
IP-Addresses
Reservations or remove
Option NiC multiple workstation equipment remove add
Self-services
Change room data
Customer requirements
33 copy Copyright 2017 FUJITSU
Business process modeling
Business Process Modeling
Bakery
2 olsquoclock
bake buns sale buns accounting
BPMN is a graphical specification language in business informatics and process management It provides symbols with which specialists methodologists and IT specialists can model and document business processes and workflows
Used as the common modeling standard actual BPMN2
Easy to understand
Reduces complexity
Methodology of Business Process Model and Notation (BPMN)
34 copy Copyright 2017 FUJITSU
Modeling business processes with BPMN2
Subject matter experts create business
model in BPMN2
As is Process
Target Process
Process training
Integration in the organization
Optimization
Tasks Definition of the business requirements
Definition of the process model
Check feasibility of the process model
For synergy and standardization reasons
publish the BPMN2 processes in a central
library
Business Process Modeling
35 copy Copyright 2017 FUJITSU
Digitalization of business processes
Digitalization of
Business Processes
IT experts digitize the business models IT implementation with process automation
Testing
Training
Process Execution
Optimization
Tasks Implement the BPMN2 process model into a
technical model with an process automation
technology
Detailed testing of the technical processes
Release the technical process with the
business owners and subject matter experts
For synergy and standardization reasons
publish the technical processes in a central
library
Business Process Modeling
36 copy Copyright 2017 FUJITSU
Example - Rollout of a home office working place
Digitized ImplementationBPMN2 Model
From modeling
of Business
Processes to
implementation
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
30 copy Copyright 2017 FUJITSU
Autonomous IT service delivery
Combined automation and autonomy functionality for efficient IT service delivery
IT Service DeliveryTestament
Autonome IT Service AuktionNegotiation which platform will assume
the IT Services
Heartbeat
System kill
Auktion
IT Service DeliveryTestament
IT Service DeliveryTestament
Autonomous
Control Agent
Autonomous
Service Agent
Autonomous
Service Agent
Autonomous
Service Agent
Easier
Faster
Cheaper
Better
hellip
Process Automation
Self Service
from the
Service Portal
Automated
Service-
Provicioning
Monitoring of
Service
Provisioning
Billing
euro $ pound hellip
Autonomous Service Agent Knowledge of all services
Autonomous service adoption
Monitoring and self-healing
Customizable
Autonomous Control Agent Monitoring of Autonomous
Service Agents (Live Check amp kill)
Relocate services if necessary
Support of maintenance work
Customizable
Autonomous Agent Technology
31 copy Copyright 2017 FUJITSU
Customer example for digital co-creation and hyperconnected business
Customer in public sector Germany
From modeling of business processes to implementation
32 copy Copyright 2017 FUJITSU
From standard business processes to digitalization
Master Data Management
Service request processes
User management
Set up change remove
Identity and access management
Single sign on
Workplace management
Deployment
Device life cycle management
OS life cycle management
Asset Management Add Onrsquos optionally perform relocation
Incident management
Software management
Software deployment
Application transfer
Network printers
Provide
Support movers
Replace if defects
Hardware pool
Hardware catalog change
Procurement
Repair and warranty processing
Care processes Hardware pool (CMDB SCCM AD )
IP-Addresses
Reservations or remove
Option NiC multiple workstation equipment remove add
Self-services
Change room data
Customer requirements
33 copy Copyright 2017 FUJITSU
Business process modeling
Business Process Modeling
Bakery
2 olsquoclock
bake buns sale buns accounting
BPMN is a graphical specification language in business informatics and process management It provides symbols with which specialists methodologists and IT specialists can model and document business processes and workflows
Used as the common modeling standard actual BPMN2
Easy to understand
Reduces complexity
Methodology of Business Process Model and Notation (BPMN)
34 copy Copyright 2017 FUJITSU
Modeling business processes with BPMN2
Subject matter experts create business
model in BPMN2
As is Process
Target Process
Process training
Integration in the organization
Optimization
Tasks Definition of the business requirements
Definition of the process model
Check feasibility of the process model
For synergy and standardization reasons
publish the BPMN2 processes in a central
library
Business Process Modeling
35 copy Copyright 2017 FUJITSU
Digitalization of business processes
Digitalization of
Business Processes
IT experts digitize the business models IT implementation with process automation
Testing
Training
Process Execution
Optimization
Tasks Implement the BPMN2 process model into a
technical model with an process automation
technology
Detailed testing of the technical processes
Release the technical process with the
business owners and subject matter experts
For synergy and standardization reasons
publish the technical processes in a central
library
Business Process Modeling
36 copy Copyright 2017 FUJITSU
Example - Rollout of a home office working place
Digitized ImplementationBPMN2 Model
From modeling
of Business
Processes to
implementation
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
31 copy Copyright 2017 FUJITSU
Customer example for digital co-creation and hyperconnected business
Customer in public sector Germany
From modeling of business processes to implementation
32 copy Copyright 2017 FUJITSU
From standard business processes to digitalization
Master Data Management
Service request processes
User management
Set up change remove
Identity and access management
Single sign on
Workplace management
Deployment
Device life cycle management
OS life cycle management
Asset Management Add Onrsquos optionally perform relocation
Incident management
Software management
Software deployment
Application transfer
Network printers
Provide
Support movers
Replace if defects
Hardware pool
Hardware catalog change
Procurement
Repair and warranty processing
Care processes Hardware pool (CMDB SCCM AD )
IP-Addresses
Reservations or remove
Option NiC multiple workstation equipment remove add
Self-services
Change room data
Customer requirements
33 copy Copyright 2017 FUJITSU
Business process modeling
Business Process Modeling
Bakery
2 olsquoclock
bake buns sale buns accounting
BPMN is a graphical specification language in business informatics and process management It provides symbols with which specialists methodologists and IT specialists can model and document business processes and workflows
Used as the common modeling standard actual BPMN2
Easy to understand
Reduces complexity
Methodology of Business Process Model and Notation (BPMN)
34 copy Copyright 2017 FUJITSU
Modeling business processes with BPMN2
Subject matter experts create business
model in BPMN2
As is Process
Target Process
Process training
Integration in the organization
Optimization
Tasks Definition of the business requirements
Definition of the process model
Check feasibility of the process model
For synergy and standardization reasons
publish the BPMN2 processes in a central
library
Business Process Modeling
35 copy Copyright 2017 FUJITSU
Digitalization of business processes
Digitalization of
Business Processes
IT experts digitize the business models IT implementation with process automation
Testing
Training
Process Execution
Optimization
Tasks Implement the BPMN2 process model into a
technical model with an process automation
technology
Detailed testing of the technical processes
Release the technical process with the
business owners and subject matter experts
For synergy and standardization reasons
publish the technical processes in a central
library
Business Process Modeling
36 copy Copyright 2017 FUJITSU
Example - Rollout of a home office working place
Digitized ImplementationBPMN2 Model
From modeling
of Business
Processes to
implementation
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
32 copy Copyright 2017 FUJITSU
From standard business processes to digitalization
Master Data Management
Service request processes
User management
Set up change remove
Identity and access management
Single sign on
Workplace management
Deployment
Device life cycle management
OS life cycle management
Asset Management Add Onrsquos optionally perform relocation
Incident management
Software management
Software deployment
Application transfer
Network printers
Provide
Support movers
Replace if defects
Hardware pool
Hardware catalog change
Procurement
Repair and warranty processing
Care processes Hardware pool (CMDB SCCM AD )
IP-Addresses
Reservations or remove
Option NiC multiple workstation equipment remove add
Self-services
Change room data
Customer requirements
33 copy Copyright 2017 FUJITSU
Business process modeling
Business Process Modeling
Bakery
2 olsquoclock
bake buns sale buns accounting
BPMN is a graphical specification language in business informatics and process management It provides symbols with which specialists methodologists and IT specialists can model and document business processes and workflows
Used as the common modeling standard actual BPMN2
Easy to understand
Reduces complexity
Methodology of Business Process Model and Notation (BPMN)
34 copy Copyright 2017 FUJITSU
Modeling business processes with BPMN2
Subject matter experts create business
model in BPMN2
As is Process
Target Process
Process training
Integration in the organization
Optimization
Tasks Definition of the business requirements
Definition of the process model
Check feasibility of the process model
For synergy and standardization reasons
publish the BPMN2 processes in a central
library
Business Process Modeling
35 copy Copyright 2017 FUJITSU
Digitalization of business processes
Digitalization of
Business Processes
IT experts digitize the business models IT implementation with process automation
Testing
Training
Process Execution
Optimization
Tasks Implement the BPMN2 process model into a
technical model with an process automation
technology
Detailed testing of the technical processes
Release the technical process with the
business owners and subject matter experts
For synergy and standardization reasons
publish the technical processes in a central
library
Business Process Modeling
36 copy Copyright 2017 FUJITSU
Example - Rollout of a home office working place
Digitized ImplementationBPMN2 Model
From modeling
of Business
Processes to
implementation
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
33 copy Copyright 2017 FUJITSU
Business process modeling
Business Process Modeling
Bakery
2 olsquoclock
bake buns sale buns accounting
BPMN is a graphical specification language in business informatics and process management It provides symbols with which specialists methodologists and IT specialists can model and document business processes and workflows
Used as the common modeling standard actual BPMN2
Easy to understand
Reduces complexity
Methodology of Business Process Model and Notation (BPMN)
34 copy Copyright 2017 FUJITSU
Modeling business processes with BPMN2
Subject matter experts create business
model in BPMN2
As is Process
Target Process
Process training
Integration in the organization
Optimization
Tasks Definition of the business requirements
Definition of the process model
Check feasibility of the process model
For synergy and standardization reasons
publish the BPMN2 processes in a central
library
Business Process Modeling
35 copy Copyright 2017 FUJITSU
Digitalization of business processes
Digitalization of
Business Processes
IT experts digitize the business models IT implementation with process automation
Testing
Training
Process Execution
Optimization
Tasks Implement the BPMN2 process model into a
technical model with an process automation
technology
Detailed testing of the technical processes
Release the technical process with the
business owners and subject matter experts
For synergy and standardization reasons
publish the technical processes in a central
library
Business Process Modeling
36 copy Copyright 2017 FUJITSU
Example - Rollout of a home office working place
Digitized ImplementationBPMN2 Model
From modeling
of Business
Processes to
implementation
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
34 copy Copyright 2017 FUJITSU
Modeling business processes with BPMN2
Subject matter experts create business
model in BPMN2
As is Process
Target Process
Process training
Integration in the organization
Optimization
Tasks Definition of the business requirements
Definition of the process model
Check feasibility of the process model
For synergy and standardization reasons
publish the BPMN2 processes in a central
library
Business Process Modeling
35 copy Copyright 2017 FUJITSU
Digitalization of business processes
Digitalization of
Business Processes
IT experts digitize the business models IT implementation with process automation
Testing
Training
Process Execution
Optimization
Tasks Implement the BPMN2 process model into a
technical model with an process automation
technology
Detailed testing of the technical processes
Release the technical process with the
business owners and subject matter experts
For synergy and standardization reasons
publish the technical processes in a central
library
Business Process Modeling
36 copy Copyright 2017 FUJITSU
Example - Rollout of a home office working place
Digitized ImplementationBPMN2 Model
From modeling
of Business
Processes to
implementation
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
35 copy Copyright 2017 FUJITSU
Digitalization of business processes
Digitalization of
Business Processes
IT experts digitize the business models IT implementation with process automation
Testing
Training
Process Execution
Optimization
Tasks Implement the BPMN2 process model into a
technical model with an process automation
technology
Detailed testing of the technical processes
Release the technical process with the
business owners and subject matter experts
For synergy and standardization reasons
publish the technical processes in a central
library
Business Process Modeling
36 copy Copyright 2017 FUJITSU
Example - Rollout of a home office working place
Digitized ImplementationBPMN2 Model
From modeling
of Business
Processes to
implementation
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
36 copy Copyright 2017 FUJITSU
Example - Rollout of a home office working place
Digitized ImplementationBPMN2 Model
From modeling
of Business
Processes to
implementation
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
37 copy Copyright 2017 FUJITSU
Summary of customer example
Close cooperation between the customer teams CA and Fujitsu
Business Process Modeling with Adonis
Digitized implementation with CA Process Automation
CA Process Automation is the foundation for hyperconnected business processes
CA Process Automation integrates controls and automates operational processes across all platforms applications and organization
Integrated dashboard for out of the box process monitoring
End user acceptance regards ease of use speed and flexibility
Digital co-creation brings hyperconnected business to life
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
38 copy Copyright 2017 FUJITSU
Summary DCMA
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
39 copy Copyright 2017 FUJITSU
Fujitsu DCMA references
Munich RE ndash Insurance - Andreas Michel Head of Section IT Infrastructure Sourcing Management EMEA
In a project approach IT Service Contingency Management Disaster Recovery and IT Emergency Management was developed and rolled out The main focus was on the topic bdquoHandling a potential operational Outage of the offshore locationldquo
AOK Joint Data Center BremenLower Saxony - Klaus Mayer Production Manager
raquoWith the Fujitsu DCMA as a centralized monitoring solution we can monitor all of our systems at once This saves time and means we can be much more proactive There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near misslaquo
ITNiedersachsen - Bernd Wilhelm Head of System Management
raquoThe intelligent concept allows a significant higher efficiency in IT operations (system management) That fact combined with a short implementation time guarantees a fast return of investmentlaquo
Efficient concept short implementation timelines and fast ROI
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
40 copy Copyright 2017 FUJITSU
Fujitsu DCMA in a nutshell
What is DCMA
Fujitsu Data Center Management and Automation is a suite of solutions helping medium and large size enterprises to
bull foundation for hyperconnectedbusiness processes
bull improve operational efficiency
bull accelerate the introduction of new data center services
bull drive down operational costs
Approach
Optimizing the entire Data Center
bull IT Operations Management (ITOM)Network Server Storage Application and Service
bull Data Center infrastructure management (DCIM)Facilities Space Inventory Power and Cooling
Delivery models
Comprehensive offering
bull On-premise (installed at and managed by customer)
bull Managed services (managed by Fujitsu)
bull Cloud (SaaS)
bull In co-creation with customers
Our value
bull DCMA is based on Fujitsu solutions intellectual property and partner software integrated in a Fujitsu reference architecture
bull Long standing experience in managing and automating of huge Data Centers
bull Combined automation and autonomy functionality for efficient IT service delivery
bull Broad and innovative solution offering honored with German Data Center Awards in 2013 2014 2015 and 2016
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
41 copy Copyright 2017 FUJITSU
Fujitsu Data Center Management and Automation (DCMA)
Thank you for listeningContact Wilfried Cleres
E-Mail wilfriedclerestsfujitsucom
42 copy Copyright 2017 FUJITSU
Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
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Fujitsu Sans Light ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacutethorn
yumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789
notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucircuumlyacute
thornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl
Fujitsu Sans Medium ndash abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
0123456789 notrdquopound$^amp()_+-=[]rsquo~ltgt| copyuml~iexclcentcurrenyenbrvbarsectumlordflaquoraquonot-
regmacrdegplusmnsup2sup3microparamiddotcedilsup1ordmfrac14frac12frac34iquestAgraveAacuteAcircAtildeAumlAringCcedilEgraveAEligEacuteEcircEumlIgraveIacuteIcircIumlETHNtildeOgraveOacuteOcircOtildeOumltimesOslashUgraveUacuteUcircUumlYacuteTHORNszligagraveaacuteacircatildeaumlaringaeligccedilegraveeacuteecirceumligraveiacuteicirciumlethntildeograveoacuteocircotildeoumldivideoslashugraveuacuteucirc
uumlyacutethornyumlĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝-‒ndashmdash―lsquorsquosbquoldquordquobdquodaggerDaggerbullhellippermillsaquorsaquoolinefrasl⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉eurotradeΩrarrpart∆prodsumminusradicinfinintasympnelegesdotlozfifl