why ids

What IDS

customers are saying

The one tool that never needs replacing

EvolvingExpertise All-in-one Scalable Reliable

98% customer retention rate


Garth Bromley,Owner

Rond’s Marine

Canadian 5-star Dealer

„In 1986 we bought a software called RV Soft. It was later acquired by

IDS and I believe we were the second dealer to make the transition

from RV Soft to IDS. At the time, I told my dad he was nuts because it

cost a decent amount of money. In hindsight, it was the best decision

we’ve ever made. The software has continued to grow with us. We

were able to easily implement IDS into our second store and we

haven’t missed a beat.

Click here to see full dealer story


http://www.ids-astra.com/expert-advice/customer-stories/interview-transcona-trailers-ronds-marine-managing-two-nationally-recognized-businesses

Darrin Abel, GeneralManager

RV General Store

„When I joined RV General Store in 2009, there really was no DMS.

There was an older, un-supported system and the accounting was

done on QuickBooks. The IDS Astra G2 has simplified our work flow,

which has made us more efficient. The IDS DMS is not a system we

are going to outgrow. It is a system that grows with us.



http://www.ids-astra.com/expert-advice/customer-stories/rv-general-store-dealer-story

„IDS Astra G2 is light years ahead of Systems 2000. The product is

backed by good tech support that listens to our needs and helps keep

our dealership running at a high level of efficiency.

Scott Jewell,President

Jim’sRV


Wayne Stokes, Director ofOperations

Tracker Marine Boat Center

Multi-location dealer

„We’ve been using IDS since 1993. With the ever changing demands of

our business, they’ve been great in updating the product to suit our

needs and we highly value the partnership we’ve been able to

establish through the years.


Bob Smith, ServiceManager

RV World of Yuma

„G2 has been evolving very positively. The delivery calendar, job

scheduler, and customer reports have made a huge impact in our day-

to-day operations. With the mobile app, we have the ability to access

work orders, add warranty photos, and take digital customer

signatures. We are very excited to see what the future holds as this

system evolves and more features are added.



http://www.ids-astra.com/expert-advice/customer-stories/rv-world-of-yuma

„A major reason we looked at IDS was due to the volume of transactions

and the interaction between sales, service and parts. We didn’t feel

our current provider could handle the level we needed.

Matt Leffingwell, GeneralManager

RV Solutions



http://www.ids-astra.com/news/san-diego-rv-dealership-makes-the-switch-from-adp-lightspeed-to-ids-astra-dealer-management-software

Tailored to industry-specific best practices

EvolvingExpertise

All-in-one Scalable Reliable

30 years of dedication to the RV & Marine industry

EvolvingExpertise


Tom Stoate,President

The Hitch House

„

It’s an excellent system to handle our Motorhome business. We find

that IDS is very comprehensive and meets the needs of our full-

service dealership: sales, parts, service, body shop and the business

office.


EvolvingExpertise


http://www.ids-astra.com/expert-advice/customer-stories/hitch-house-fire

Top 50 Blue Ribbon RV Dealer

„

The integration and the fact that IDS really is an expert in the RV

business made our decision. They understand our language and

needs.

Tim Veurink,President

Veurink’s RV Center


EvolvingExpertise


http://www.ids-astra.com/expert-advice/customer-stories/top-50-rv-dealer-sees-boost-in-customer-communication-with-ids-crm

Roger Sellers,Owner

Tennessee RV

Top 50 Blue Ribbon RV Dealer

„The reporting capabilities and DMS help us review every department

activity and track our process throughout the dealership. For our

industry, the software is all encompassing and the only system we

need to run our business.

EvolvingExpertise



„

It’s a fully integrated and quality product for the Marine industry. IDS

keeps updating with new abilities as technology changes.

Ron Wilson,Owner

Wilson Marine

EvolvingExpertise


A single solution to manage your entire dealership

Evolving Expertise All-in-one Scalable Reliable

10,000+ software users


Pete Beauregard, Sr.President

Colony Marine


„Before using IDS, we had one system in Accounting, and another for

Parts and Service that were not tied together at all. We were spending

too much time taking information that was in one database and

entering it into the other. Our systems consolidated nicely with IDS,

which eliminated inconsistencies we used to have by running two

different databases.



http://www.ids-astra.com/expert-advice/customer-stories/colony-marine-benefits-from-ids-astras-full-integration

RVDA Canada Dealer of theYear

„We belong to two Spader 20 groups and I recommend IDS all the time

because it’s just so integrated. I’ve watched a lot of dealers stumble

with various software systems and waste a lot of time and money to

fight battles. Once you take the first couple months to get going on

IDS, there are minimal hassles after that. You don’t need anything

else.

Garth Bromley,Owner

TransconaTrailers




Chad Goedken,Owner

Sun & Fun RV

„A lot of double entries have been eliminated in all departments. When

we receive service calls, we can pull up existing customer

information to put on the work order and also track all work orders

based on the customer number. There’s no more digging through file

cabinets or boxes for previous work orders. It’s great being able to

keep the whole sales process in one system from quote to a finalized

deal. The parts processing has been great. Being able to go through

the whole process from receiving the part to the integration between

the service and the parts department for the parts associated with ROs

saves time.



http://www.ids-astra.com/expert-advice/customer-stories/iowa-rv-dealership-prospers-small-rv-dealership-help-ids-sms

„IDS Astra software has literally shown us how much time and money

we wasted trying to reconcile different departments. We have actually

freed-up two employees to do other things. You just can’t know how

much waste is in your company operations until you have a tool that

points it out. It was kind of shocking, but that kind of detail is what we

needed in order to grow.

J.B. Strassweg,President

Basden’s American RV



http://www.ids-astra.com/expert-advice/customer-stories/badsens-evolves-into-multi-million-dollar-business-with-help-from-ids

Jeremy Ketelsen, VicePresident

Ketelsen RV

„By having a customer footprint throughout the entire dealership, our

sales staff gains an immediate advantage. If someone brings their RV

in for repair and decides it’s not worth fixing, sales has that visibility

and can assist them. It really brings all areas of our dealership

together and drives our success.



http://www.ids-astra.com/expert-advice/customer-stories/leading-iowa-rv-dealership-reaps-major-service-and-communication-benefits-from-astra-g2-upgrade

Top 50 RV Dealer

„The program is so robust and covers such a wide scope of my business

that it’s hard to pin it down to any one area. Certainly the inventory

management, turns in the parts department, and being able to have a

good measurement in the service department are key. I really like

how the dashboard gives me a glance of what we’re doing. It’s a

wealth of information. The reason I’m still with IDS is because it

includes so many good tools that enable my business to succeed.

Kyle Redmond, GeneralManager

Bucars RV



http://www.ids-astra.com/expert-advice/customer-stories/bucars-rv

James Bradley, GeneralManager

Summit RV

„I love that the reports in G2 give you the ability to see what’s going on

throughout the entire dealership. Everything from all departments is

right there in front of you. With those reports, you can find

opportunities to increase income. You can also compare history. As a

dealer, you feel like you have a pretty good idea of what’s going on in

your dealership, but G2’s reports spell out for you exactly what’s going

on.



http://www.ids-astra.com/expert-advice/customer-stories/kentucky-rv-dealership-creates-unlimited-growth-potential-astra-g2-upgrade

„Astra G2’s dashboard really helps me manage my company. I can log

in to my computer and look at sales, service, parts, and have

snapshot of how the dealership is performing on daily, weekly,

monthly basis without using multiple menus and keystrokes. I have all

of the important KPIs on my dashboard that I look at every day and use

to manage the company.

Brad Scott,CEO

Scott Motor Coach



http://www.ids-astra.com/expert-advice/customer-stories/rv-dealership-thrives-on-customer-service-with-ids-astra-g2-and-crm

Chris Clarke, SalesManager

Traveland RV Group

„

The functionality of G2’s integrated parts and service has given us

more advanced reporting options that provide us with a better

overview of our entire dealership.


Multi-location dealerTop 50 RV Dealer

„The concept of checking-in a unit using a mobile app is truly ground-

breaking. Any service we can provide to our customers right on the

spot, without having to go back and forth to a computer, is a huge

plus. One of the features we like best with the mobile app is the

ability to take pictures of RVs, engines, and parts and attach them to

specific jobs and warranty claims. In our business, it’s important to

have an ongoing visual history of the unit or part when it enters your

dealership. It avoids a lot of headaches down the road.

Dave Pearo,Co-owner

Hilltop Trailer



http://www.ids-astra.com/expert-advice/customer-stories/top-50-minnesota-rv-dealership-doubles-contact-base-with-ids-crm-and-its-new-mobile-app


„IDS Astra G2 with CRM is the best product out there, and I say that

with confidence. Having everything in one system has been the

biggest benefit for us. When a lead comes in, it’s automatically

searching your system to see if that customer has already been at

your store and if you’ve previously given pricing out. It’s also

searching your inventory to see if what they are looking for is in stock

and readily available. You don’t have to double-input all of a

customer’s information. Everything is already right there in front of

you and that was huge for us.

Grant Baidas,Owner

General RV Center

Top 50 RV Dealer



http://www.ids-astra.com/expert-advice/customer-stories/nations-largest-family-owned-rv-dealership-turns-ids-maximize-efficiency-business-development-center

Multi-location dealerTop 50 RV Dealer

„IDS CRM takes away a lot of double-entry. When we were working with

a separate system, we’d have somedata in one system and somedata

in another. Now everything is in one system. Since we’ve been on IDS

CRM we found that our email list has grown quickly and much better

than it did when we were operating with two separate systems. I’d

say it’s doubled in the last two years.

Mike Pearo, Parts and Service Director

Hilltop Trailer



http://www.ids-astra.com/expert-advice/customer-stories/top-50-minnesota-rv-dealership-doubles-contact-base-with-ids-crm-and-its-new-mobile-app

Scalable from small to multi-store dealers

Evolving Expertise All-in-oneScalable

Reliable


„IDS has allowed for our growth. We just expanded to another location

this past year and we were able to do that pretty smoothly with the

software that we have. Each location has visibility of other locations’

inventory, I can go in to each location and manage their revenue

categories… They’re definitely always thinking in the right direction.

Dave Commander,President

Russell Marine

Top 10 MarineDealer



Reliable

http://www.ids-astra.com/expert-advice/customer-stories/russell-marine-top-100-dealer

Garth Bromley,Owner

TransconaTrailers

RVDA Canada Dealer of theYear

„

Managing two nationally-recognized businesses (Rond’s Marine and

Transcona Trailers) is not easy, but IDS seems to have all the right

reports and it really helps us track performance in each dealership.



Reliable



„We had Lightspeed prior and we were using our parts inventory to

manage the slips. It was tough to keep track of who was in what slip.

The IDS system definitely helps us better manage the marina. I really

like the marina map because I can see my availability at a glance.

Also, it’s fairly easy to use and anyone who can use a PC can learn to

use IDS.

Fred Walshak, MarinaManager

MarineMax

Top 100 MarineDealer



Reliable

http://www.ids-astra.com/expert-advice/customer-stories/marinemax-relies-on-ids-to-support-its-nationwide-business-operations


„For 10 years, I worked as a director of a large multi-location marine

dealership using your competitor’s platform. Needless to say I became

familiar with it, but never enjoyed using it. I found it to be cumbersome,

tedious, non-intuitive and it was generally aimed at the back office

more than the front lines. While it has taken me some time to fully

adopt some of the nuances of IDS, I will say that throughout the

process, your team has been fantastic and the level and speed of the

development is fantastic. It’s easily the most powerful and useable DMS

system I have ever used. It helps us drive profits and I look forward to

seeing what comes next.

Jeff Barnes, GeneralManager

Old Mill Marina



Reliable

http://www.ids-astra.com/expert-advice/customer-stories/interview-old-mill-marina-achieving-500-service-growth-last-36-months

Chad Goedken,Owner

Sun & Fun RV

„

Having a web-based solution reduced the cost of implementing a

powerful tool like IDS. For a small business, it’s a good way to control

your upfront costs and expenses.



Reliable

http://www.ids-astra.com/expert-advice/customer-stories/iowa-rv-dealership-prospers-small-rv-dealership-help-ids-sms

Multi-location dealerTop 100 MarineDealer

„The team at IDS has been above and beyond what our initial

expectations were. One of the bigger motivating factors for us

choosing IDS was their implementation team and business practices.

Now that we’re with them, I can say everything they told us they were

going to do has been done and they all have been extremely helpful.

Kyle Kelly,Co-Owner

Kelly’s Port Marine



Reliable

http://www.ids-astra.com/expert-advice/customer-stories/kellys-port-marine-dealer-story

World Class Support

Evolving Expertise All-in-one ScalableReliable

94.8% in overall customer

satisfaction with IDS supportservices


Dana Hinkemeyer,Accountant

Miller Marine

M A R I N E

„

We’ve been with them since 2006 and I can’t give enough accolades to

support and training at IDS. Every time I have a need they go all out to

help me get it resolved.


Carly Poole, MarketingManager

Buckeye Marine

Top 20 MarineDealer

„One thing I’m big on is what type of customer service is available. I

can personally say that I have been very fortunate to work with some

really great people at IDS. Whether it’s a question about not

understanding how to use the system, or a question about something

I don’t think is functioning properly, they have been quick to resolve

my issue.



http://www.ids-astra.com/expert-advice/customer-stories/canadas-top-marine-dealership-reaps-the-benefits-of-full-integration-with-ids-crm


„

Debbie Fournier,Accountant

RV Traders

The program works wonderfully, and customer service is top notch.


„

I recommend them all the time. They have excellent customer

support, and it’s a very efficient program.

Bob Smith, ServiceManager

RV World



http://www.ids-astra.com/expert-advice/customer-stories/rv-world-of-yuma

Don Rogers,Owner

Niel’s RV

„

They’ve been a good business partner since 1994. Their support is

outstanding, and the whole crew is helpful and knowledgeable.


„

They’re very good at helping us out. They’re quick and

knowledgeable. They’re quick enough that I don’t have to get

involved.

Ed Leach,Owner

Leach Camper Sales


Our clients have grown & found success with IDS.

We think you will too.

Want a more in-depth look at how RV and Marine dealers are using IDS dealer

management system to fuel their dealership growth?

Check out 30+ dealer stories and hear what our clients have to say about

their success!

Click here to see all our dealer stories

http://www.ids-astra.com/expert-advice/customer-stories

Ready to boost your growth?

Switching to a new dealer management software is not an easy decision to

make.

We’ve helped many dealers like you to make the transition from other DMS

systems to IDS Astra G2. The unique needs of these dealers have been

incorporated into our thorough implementation approach.

Ready to take the leap? Call us today!

800-769-7425

About IDS

With over 30 years of experience, we’ve incorporated the industry’s best

business practices to ensure that IDS Astra G2 works like a dealership

operates on a day-to-day basis.

Today, the design of Astra G2 platform is inspired by feedback of over 300 of

North America’s most prominent dealers, all of whom we are proud to call

out clients.

60% of the Top 10 Marine

dealers relyon IDS to manage their business.

50% of theTop50 RV dealers

trust IDS to run their business.

why ids

Business