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Ambulance Victoria Date of Issue: September 2009 Number: Rural PD 220 Page 1 of 4

Ambulance VictoriaPosition Description

Position Title: Ambulance Paramedic Division: Regional Services

Reports To: Station Officer Direct Reports: Nil

Employment Conditions: Ambulance Victoria Enterprise Agreement 2009

Primary Objective: Provide pre-hospital care and treatment for sick and injured people through attempting to stabilise and/or improve the patient condition inpreparation for and during transportation to hospital.

Responsibility for Quality: To take responsibility for improving quality processes using continuous improvement philosophies and practices, therebyincreasing value to the customers and the organisation.

Behaviours

Achievement Self-Actualising Humanistic-Encouraging Affiliative

Achieves self set goals Receptive to change Encourages growth and developmentin others

Cooperative

Believes that individual effort isimportant

Creative problem solver Resolves conflicts constructivelyFriendly

Accepts and shares responsibility Non-defensive TrustworthyGenuine in concern for others

Takes on challenging tasks Self respecting Involves others in decision makingAccepts change

Insightful in diagnosing problems Motivates by serving as a role model


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Position Scope:

Budget: Nil

Financial Delegation: Nil

Occupational Health & Safety:

Understand, observe and adhere to all safe working procedures and maintain safe work practices.

Key Contacts

Station Officer, Group Manager, Communications Centre, Rosters, Clinical Instructors, AV road and MICA crews

Other operational and non operational AV employees and volunteers

Patients, relatives, members of the public and other community services

Hospital staff, medical practitioners, and other emergency and health services staff


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Key Accountabilities

Key result area Key Accountabilities

Service Delivery

Provide comprehensive ambulance patient care in accordance with AVs Operational Procedures, clinicalPractice Guidelines and clinical work instructions

Communicate effectively and appropriately with patients, relatives, health professionals, members of thepublic and other emergency services to ensure the best possible care for the patient is achieved

Interact effectively as part of the ambulance crew within your own ambulance team, with other Ambulanceteams and with other emergency services to delivery of patient care is optimised

Respond to calls in accordance with AV Operational Procedures and organisational response targets toensure patient needs are appropriately met

Drive Service vehicles in a safe and expedient manner in accordance with AV policy and procedures

Maintain all equipment and ensure vehicle is prepared, maintained and equipped in accordance with AVstandards

Maintain open, professional and effective communication with the communications centre

Assist the Station Officer and team members by undertaking duties to ensure the branch functionseffectively at all times. This includes participating in maintaining branch stocks, ensuring the vehicle is keptin a state of readiness and the branch is clean and tidy;

Ensure all interaction with AV stakeholders including patients, their relatives and members of the public is ofthe highest professional standard to promote the professionalism and reputation of all AmbulanceParamedics and AV;

Ensure patient confidentiality is maintained and protected at all times;

Comply with all AV policies and procedures as well as legislative and legal requirements;

Comply with AVs policies and procedures in regard to professional conduct and presentation.


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Selection Criteria

Qualifications and experience

Qualified Ambulance Paramedic qualifications or approved equivalent;

Experience providing emergency response;

Full Victorian Drivers License;

Medical and physical fitness as determined by AV to safely undertake all the duties of ambulance work;

Competent standard of patient emergency care and clinical knowledge to work as part of an emergency ambulance crew.

Key attributes

Problem solving ability to identify issues and react appropriately;

Interpersonal skills to gain the cooperation of others and the ability to modify own behaviour and style to accommodate situations and individuals;

Verbal and written communication skills to enable the conveying and collection of information that is clear, concise and accurate;

Planning and organising skills to enable own and others work to be prioritised and completed on time;

Client service orientation to effectively identify and respond to the needs of patients, relatives and other stakeholders;

Integrity to maintain and promote ethical and professional standards including maintaining patient confidentiality and diplomacy in dealing with matters of

a sensitive nature;

Team skills to participate actively as an effective member of the team assisting fellow team members toward completion of goals;

Tolerance for stress to maintain stable performance whilst under pressure including the ability to relieve stress in a manner that is acceptable to self,others and the organisation;

High standard of personal presentation to enhance the reputation and professionalism of ambulance paramedics, AV and the ambulance industry.

Approval

General Manager Regional Services

wi ambulance victoria

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