Keep WLANs Healthy with Wi-Fi Doctor®

The Wi-Fi Performance Challenge

The extraordinary proliferation of home Wi-Fi® technology opens vast new opportunities for network service providers (NSPs). But it also creates huge potential headaches for operators and their customers.

Today, despite the evolution in IEEE WLAN standards,

home Wi-Fi issues have become the number one

helpdesk problem for every ISP.

Home Wi-Fi problems represent a

significant threat to every NSP’s bottom line. They

contribute to skyrocketing helpdesk costs

and generate customer dissatisfaction, resulting in

higher churn rates.

In fact, an analysis of actual operator helpdesk logs and technical blogs shows that the greater the number of users on a given wireless highway, the worse the user experience.

Wi-Fi® and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance®

Wi-Fi Doctor Cures Sick NetworksWi-Fi Doctor works just like a physician to help keep home Wi-Fi networks healthy. This unique toolkit from Technicolor provides a comprehensive network check-up, produces a detailed diagnosis, prescribes a cure and keeps network health records for future reference.

Most WLAN troubleshooting tools indicate no more than signal strength or network usage. Wi-Fi Doctor helps NSPs deliver a superior user experience by helping to actually solve network performance issues. That translates into higher customer loyalty and brand satisfaction, reduced customer calls for help and lower helpdesk costs.

By helping to cure Wi-Fi issues in a quick, simple, straightforward way, Wi-Fi Doctor helps NSPs meet the Wi-Fi performance challenge.

Features at a Glance■ Measures Wi-Fi performance at any location■ Identifies problem spots■ Solves detected problems ■ Enables users to map home Wi-Fi performance ■ Integrates with helpdesk back-end for streamlined monitoring, diagnostics and remote testing

Channel conflict!Please change channel

Interferer nearby!

Bad signal! Please move me

Wi-Fi Doctor’s consumer diagnostic tool enables end-users to fix Wi-Fi issues easily, with no technical background. That means higher subscriber satisfaction, lower churn, and fewer calls to the helpdesk.

Wi-Fi Doctor Consumer App: Customers Solve their Own Problems

Downloadable on any Wi-Fi client (STA) device from common app stores, the app offers three flows: ■ Check my Wi-Fi provides a quick Wi-Fi link test, generating a link performance score and enabling the end-user to obtain more details if needed; ■ Optimize my Wi-Fi enables optimization of the Wi-Fi performance of an entire wireless LAN. The end user can prioritize the order of importance for improving the Wi-Fi performance of selected devices; ■ Map my Wi-Fi enables the end user to map home Wi-Fi performance. Users can check wireless link quality for any connected device running the Wi-Fi Doctor app at listed locations and can also store data to analyze performance at a given test location over time.

Wi-Fi Doctor Operator Toolkit: Pinpoint and Resolve Issues in a Jiffy

Helpdesk technicians diagnose and resolve Wi-Fi network problems more quickly and easily thanks to the Wi-Fi Doctor toolkit for service providers. It helps keep customers happy and reduces helpdesk costs.

Interacting with NSP service flows, the toolkit for network operators includes:

■ A valuable installer tool, running on installation engineers’ client devices that investigates and diagnoses all Wi-Fi links on all channels to ensure optimal configuration. This smart field app also collects data for future consultation.

■ A backend tool that provides such additional functions as passive monitoring, historical data storage, root cause analysis, self-learning and more. To enable helpdesk analysis and test triggering, this powerful tool exports actual data from customer WLANs to helpdesk servers.

Home & Remote Wi-Fi Network HealthcareAn invaluable component in a distributed application running on a gateway, Wi-Fi Doctor plays a vital role by making performance measurements from both ends of a wireless link and measuring key parameters to determine critical wireless driver values.The Wi-Fi Doctor gateway app must be combined with either the client application (i.e. consumer and/or installer tool) or the backend, or both.

Qeo Makes It Happen

Wi-Fi Doctor can run on any Wi-Fi device (gateway, smartphone, tablet, etc.) supporting Android 2.3 & higher or iOS 7 & higher, and talking Qeo, the revolutionary distributed communication framework by technicolor. The client apps (consumer app and installer tool) as well as the gateway app are built around Qeo. Based upon the publish/subscribe principle,

Qeo enables all devices and components to communicate with one another by

publishing their data in the Qeo cloud. Qeo is included in the Wi-

Fi Doctor client app and is present on the gateway via Wi-Fi Doctor gateway software. The Wi-Fi Doctor app monitors, interprets and displays info published

on Qeo by various LAN-connected Wi-Fi devices.

WORLDWIDE THOUGHT LEADER FOR

THE CONNECTED HOMEAs a decade-long market leader in gateways, we have been continuously enhancing our MediaAccess gateway portfolio with innovations. We have also developed a vast expertise in two key areas: home networking technologies (including Wi-Fi & voice) and gateway software & services.

For more information, do not hesitate to contact your Sales Representative or send a mail to:

EMEASalescontact@technicolor.comAPACSalescontact@technicolor.comNAMSalescontact@technicolor.comLATAMSalescontact@technicolor.com

Technicolor Worldwide Headquarters1, rue Jeanne d’Arc - 92443 Issy-les-Moulineaux, France

Tél. : 33(0)1 41 86 50 00 - Fax : 33 (0) 1 41 86 58 59

www.technicolor.com

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