wi women in healthcare- lead #likeagirl : november 14, 2014
TRANSCRIPT
The Privilege and Responsibility of Leadership in Advancing and Accelerating Significant and
Sustainable ChangeLaurie Benson, LSB Unlimited
WI Women in Healthcare-
Lead #LikeAGirl:November 14, 2014
Objective
To help each of you be more successful leading significant change by
Leading #LikeAGirl extending trust
empowering others innovating
connecting for impact andencouraging others along the way
Overview
My Background How Women Can Advance Ideas, People and an Industry
4 Elements of Leading Change: Trust Empowered Leadership Innovation Connecting for Impact
The Importance of EncouragementSelf Assessment and Personal Action PlanQuestions
MY BACKGROUND…
Nursing to Business
Current Healthcare Roles
Leading #LikeAGirl
WHAT DOES IT MEAN?
Ellen BrothersRetired President of American Girl
“Leading like a girl means several things to me; being honest and forthright and collaborative. Recognizing
everyone has something to offer in the solution process. Leading like a girl means wanting to succeed and win as
much as the boys (men) so it’s critical to forget stereotypes and lead with your intellect, passions and
desires. Talent will shine through if given enough chances to be seen.”
Beth Houlahan, MSN, RN, CENPSenior Vice President Patient Care Services,
Chief Nursing OfficerUniversity of Wisconsin Hospital and Clinics
“I love the theme “Lead Like a Girl!” The most exceptional women leaders and mentors I know have a beautiful blend of intellect & strength and compassion & vulnerability, which leads to trusting relationships. They understand that communication is multi-directional and thus excel at both speaking and listening. In addition, they see their purpose as guiding and developing the next generation of leaders to become their best authentic selves.”
How Women Can Advance
IDEAS
PEOPLE
INDUSTRY
WHY NOW?
Our current healthcare system is not sustainable
HFMA’s Strategic Plan-Year 2
HFMA 2013-2014 THEME:
“Leading the Change”
“We can lead the change to sustain, grow, and succeed amid great uncertainties, reductions in revenue, and increased government scrutiny and regulation.”
Kari Cornicelli, HFMA Chair
TRUST
“Smart Trust” Stephen M.R. Covey
5 Actions of “Smart Trust”
Choose to believe in trust Start with self-character/competence Declare your intent and assume
positive intent Do what you say you are going to do Lead out in extending trust to others
EMPOWERED LEADERSHIP
The role of leaders is always to advance and elevate a mission
Key Leadership Qualities
Top 3 Leadership Qualities necessary to lead in today’s complex world:
› Inspirational Leadership
› Customer Obsession
› Leadership Teaming
IBM Institute for Business Valueibm.com/ceostudy2012
Top 16 Competencies of Top Leaders Zenger Folkman 2012
5 Qualities of the Healthcare Leader of the FutureJ. Stephen Lindsey, FACHE, Principal at Ivy Ventures, LLC, and John W. Mitchell, M.S., Hospital Advisor at Ivy Ventures, LLC
Be an independent thinker Focus on the customer Be ready to lead change Be ready to motivate and inspire-
be a servant leader Measure, measure, measure
“The Leadership Challenge”
I accept the leadership challenge to…
IBM Adopted from The Leadership Challenge, Kouzes Posner International
Inspire a Shared Vision
Challenge the Process
Enable Others to
Act
Encourage the Heart
Model the Way
“The Lighthouse and the Lantern”
Nick Talent, CEO of Talent Technologies (Asia) Co. Ltd
The Face of Leadership
INNOVATION
What is Innovation?
• Curiosity uncovers Discovery
• Creates what’s possibleInvention
• Expands invention into usefulnessInnovation
Jane Stevenson, Bilal Kaafarani “Breaking Away”
Innovation
Jane Stevenson, Bilal Kaafarani “Breaking Away”
“Illumination, automobiles, telephones, and the Internet were all
made possible by invention, but available through innovation”
Four Types of Innovation/Leaders
Transformational Is driven by curiosity and discovery.
Category
Marketplace
Operational
Is driven by felt or anticipated customer needs and insights.
Is driven by competitive market needs.
Is driven by internal insights and needs.
Source: “BREAKING AWAY: How Great Leaders Create Innovation That Drives Sustainable Growth - And Why Others Fail” Co-authored by Jane Stevenson and Bilal Kaafarani
Innovation
Can everything be innovated?
Barr
iers
• Politics• Tried but nothing
happened• Uninspired
coworkers• No one listens to
you• Criticism from failed
attempts• Fear of change,
resistance to change
• Resources, money
Faci
litato
rs
• Strong leadership• Positive culture• Teamwork• Trust• Celebrating
accomplishments• Encouragement
Role of Leadership in Advancing Innovation
Leadership is the heart of innovation!
Leadership and culture play a huge role in the outcome
Innovation is a team sport get everyone engaged!
The Orchestrator…
What sound does an orchestra conductor make?
Ben Zander, Boston Philharmonic Orchestra
Employee Traits
Top 4 Traits employers seek in their people:
› Collaborative
› Communicative
› Creative
› Flexible
IBM Institute for Business Valueibm.com/ceostudy2012
Innovation…10 Lessons Learned
Often too ambiguous or unclear Thrives in a culture of trust People share ideas when they know they will be
valued Give your people permission to fail Gets its power only when it is shared with others Often stopped/halted by the person who initiates
the idea (“check out,” “chicken out,” “stall out”) Collaboration is essential Leverage the collective strengths of a group of
people Celebrate accomplishments along the way Some of the greatest innovations are the result of
people who saw something that could be better, and boldly acted upon it!
HEATLHCARE INNOVATION
James LloydTechnology Lead
Luke BonneyOperations
Niko SkievaskiBusiness Development
TCSenior Developer
Transforming America’s health system through nursing solutions
www.aannet.org
CONNECTING FOR IMPACT
Connections: Guiding Principles
Never lead with a personal agenda Give others your full attention Listen intently to others in order to understand Seek first to serve others- Ask “how can I help?” Do not ask to “pick someone’s brain” Ask others for specific assistance Recognize that we all have the ability to help each other
in some way Take someone with you to events Mentoring is a two way street Be open to good going through you, not about you! Always follow up to express gratitude and thanks
The power of encouragement
How long does it take to encourage someone?
By shining a light on others, we can help them see past their real or perceived limits on the path to realizing their dreams!
Bringing it home…
Leadership is a privilege and a responsibility.
Healthcare is complex and is calling out for transformation.
Making an Impact
Where do you want to have an impact?
Write down your goals Create your own action plan Set a timetable Share your goals with others and enlist their
support Collaborate Adjust your plan as you learn Celebrate and leverage your success!
Creating Conditions for Lasting Change
Accept the Leadership Challenge Extend and receive trust freely Empower those around you Look for opportunities to try new things Innovate in big and small ways- everything can be improved,
better, different Embrace the opportunity that comes with change Connect for impact-elevating and encouraging others along the
way Be grateful for the privilege and responsibility of leadership in
bringing about significant change Sustainable success often comes as a result of helping others
succeed Believe that everything is possible The best is ALWAYS just ahead!
The path is not easy, expect challenges THINK BIG! Success does not happen in neutral,
keep moving forward Bring a better future into the NOW!
Katja Kanefoempe UW Madison Nursing student
“I love the topic of your keynote address! I went to an all girls high school and always enjoyed talking about women leadership in my classes. I just watched the Always #LikeAGirl video on YouTube for the first time and absolutely loved it. My favorite part was at the very end when the woman said "Why can't 'run like a girl' also mean win the race?" That comment really drove the point of the video home for me.
As a nursing student at the University of Wisconsin-Madison, I am fortunate to be surrounded by powerful women leaders who inspire me to become the best possible nurse and leader that I can be. The women who first come to my mind when I think of a nurse with exceptional leadership are those who don't just speak words in regards to various issues but also take action. During our first-year orientation at the end of August, we wrote our vision and values statement, which really helped me put my nursing education into perspective. We pledged to "empower individuals to become their own agents of change" and to "advocate for cost-conscious, high-quality care.” Someone who inspires, empowers and advocates for others is a true leader to me.”
And now it’s up to YOU…
3 Types of Stagecoach TicketsWhen facing crisis or challenge…
• Stay in your seat, no need to help• Get off the stagecoach, no need to help• Get off the stagecoach, change the wheel,
push through the mud, and solve the problem
Which ticket are you holding?
SUMMARY
It is my hope that my message today helps each of you be more successful leading
significant change by Leading #LikeAGirl
extending trust empowering others
innovating connecting for impact and
encouraging others along the way
SELF ASSESSMENT AND PERSONAL ACTION PLAN
Questions?
