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WIC Client Connect Training WebcastAugust 13, 2015
Richard Schneider, WIC System Management Specialist
Data and System Management SectionDr. Kobra Eghtedary, Director
Michigan WIC ProgramMichigan Department of Health & Human Services
WIC Client Connect – Michigan’s Client Portal to WIC!
Final recommended modifications were implemented July 15th
E-Notice 2015-80 with clinic and client materials sent on July 30th
“WIC Client Connect – Michigan’s Client Portal to WIC!”
“Preparing your clinics for WIC Client Connect”“WIC Client Connect User’s Manual”
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Requirements TeamProject Lead:
Dr. Kobra Eghtedary, WIC Data, Research & System Management Director
Local Agency representation:
Jenna Blamer, Public Health – Muskegon County WIC
Kelly Conley, Central Michigan District Health Department WIC
Elizabeth Ferrall, Intercare Community Health Network, WIC Program
Bernadette Meads, Jackson County Health Department, WIC
Michigan WIC State staff representation:
Kathie Boynton, WIC System Administrator
Joyce Bryant, WIC Public Health Consultant
Heather Kahn, WIC Public Health Consultant
Laurie Perrelli, WIC Nutrition Consultant
Terri Riemenschneider, WIC Public Health Consultant
Kevin Sarb, WIC Nutrition Consultant
Rick Schneider, WIC System Management Specialist
3 Sigma Software
Kamalesh Bandanadham, Project Manager
Access WIC Client Connect at:
www.michigan.gov/wiccc
OR at the Michigan WIC website
www.michigan.gov/wic
Click on the “WIC Client Connect” link
Why have WIC Client Connect?
• Outreach to potentially eligible citizens
• Increase client involvement in WIC
• Provide pathway to collect up to date information from clients
• Allow clients limited access to their information
• Ability to request appointments for WIC clients
• Decrease workload on clinic staff
• Data entry from clients
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Components of WIC Client Connect
• Public Portion
• What is WIC?
• Am I eligible for WIC?
• WIC Clinics in my area
• WIC Vendors in my area
• WIC Resources Link
• Help
• Private Portion
• Creating an account for an existing WIC Family
• I am a WIC Client without a Client Connect website account
• Create an account for a potentially WIC eligible Family
• I already have a Client Connect web account to Login
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Creating an account for an existing WIC
Family
• Process for creating an account for an existing WIC Family
• What can be updated in WCC
• View current certifications
• View future appointments
• View current benefits
• Requesting an Appointment
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“How to set up a ‘WIC Client Connect’ account” flyer
The following slides show the steps your WIC client will take to set up and use
a WIC Client Connect account.
WIC Client account setup
• Client enters:• Authorized Person birth date
• WIC Family #
• WIC EBT card #
• Email address
• Client creates:• User ID
• Password
• Client answers:• Challenge questions
• Spam block question
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WIC Family Home Page
• Certification information
• Previous Appointments
• Future Appointments
• What you will need to bring to the clinic based on appointment type
• Request an appointment
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WIC Client can update Family Info including :
• Proxy• Address
• Phone
If the address is updated on this screen, a message will pop up
asking about voter registration
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If the address is changed, and
client declines to register to vote then the next time staff
opens that client record in MI-
WIC they will receive an alert to obtain a declination form.
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Requesting appointment for a current WIC Client
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Request an appointment screen
• Indicate who the appointment is for
• Start and End dates for appointment search
• Approximate time for appointment search
• Clinic you would like to request the appointment at (limited to 50 mile range)
• Additional notes for WIC Staff
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Creating an account for a potentially WIC
eligible Family
• Find out if they appear to be eligible for WIC
• Set up a WIC Client Connect account
• Schedule a certification Appointment
• If clinic allows WCC appointments
Am I eligible for Michigan WIC? Screened for eligibility by answering questions about:
• Any family member that is eligible for WIC
• Michigan residency
• Adjunct Eligibility and Income
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“Appears” to be eligible – we’ll come back to what happens “Next” in a
moment
“Appears” to be eligible – we’ll come back to what happens “Next” in a
moment
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Setting up a WCC account – Non-WIC person that “appears” to be eligible:
To create an account they will:
• Enter their name, birthdate and an email address• Create a User ID and password• Answer challenge and Spam Block questions• Receive an email through which they will Activate
the account
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Schedule an appointment
• A non-WIC person that appears to be eligible per the “Am I Eligible” screening questions, can schedule themselves into a
WIC Client Connect (WCC) certification appointment slot at the clinic
• ONLY IF the local agency has decided to allow it
If you decide to Not allow potential clients to schedule WCC appointments in your
clinics
No action is needed. If a client attempts to schedule a WCC appointment at your clinic,
they will be directed to call the clinic to set up an appointment.
If you decide to allow potential clients to schedule WCC appointments
1. Add the WCC appointment type to your Schedule template
2. Add the WCC appointment type to the auto-dialer
3. Monitor for WCC appointments that have been scheduled using the MI-WIC Clinic Appointment List report
4. An alert reminder will display in MI-WIC the day before the WCC appointment date
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For more details, reference the documents:
• “Preparing your clinics for WIC Client Connect ‘Appointments’ feature”
• “WIC Client Connect User’s Manual”
Schedule an appointment
ONLY IF the local agency has decided to allow it.
To schedule an appointment they are required to enter:
Name, birthdate, proxy information, address, family size, phone, migrant status, primary language, whether they are pregnant, breastfeeding or enrolling a child only, child’s name, birthdate, gender, foster status
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• WCC appointment interfaces into MI-WIC schedule
• MI-WIC will show an alert the day before a WCC appointment has been scheduled
• LA can monitor for WCC appointments by using “Clinic Appointment List”
report
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Next Steps for WIC Client Connect
• Advertise in your clinics
• Flyer and account set up instructions
• Media and publicity
• WIC Client Connect Poster
• To come…Focus group
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Thank You for all you do for WIC!!!
Richard Schneider, MS
WIC System Management Specialist
WIC Program
Michigan Department of Health and Human Services
Voice: 517-241-3595Email: [email protected]