920 Hillcrest Dr. Vernon, Texas 76384 940-552-9351 www.wghospital.com

Compassionately Caring For You!Compassionately Caring For You!

Patient Information GuidePatient Information Guide&&

Physician DirectoryPhysician Directory

1-800-234-9032“Caring For You And About You”

Custom Compounding Including: •Prescriptions •Gels • Topicals •Suppositories •Capsules •Creams

•Insurance Billing •Drug Testing (DOT compliant) •Home Infusion Therapy •Medicare Billing •Co-pay Cards Accepted

•Hormone Compounding •Prescription •Paprus Cards

24 Hour Service

“No One Cares Like Family”1720 Hillcrest, Vernon

940-552-2273 • 1-800-545-3653317 S. Main, Quanah

940-663-2084

Lift ChairGo Go

Scooter

FreestylePortable OxygenJazzy Wheelchair

CompassionatelyCaring for

You!

As the administrator of Wilbarger General Hospital, I want to personally welcome you to experience all that we have to off er you. Our mission is simply to, “combine

the science of healing with the art of caring.”You will fi nd state of the art equipment at our facility. However, it is our belief that it

isn’t the technology that makes the diff erence –– it is our people. Th erefore, you will be pleased to know that both physicians and staff are best known

for their compassion and caring in your time of need. We remain fi rmly committed to providing the services you need when you need them. Know that in your time of need we at Wilbarger General Hospital will be ––

Compassionately Caring for You!

In Service,Jonathon VoelkelChief Executive Offi cer

TABLE OF CONTENTS

Mission, Vision, Values...................................Pg 1A Brief History.................................................Pg 2Patient Rights.................................................Pg 3Patient Responsiblities...................................Pg 4Things To Make Your Stay Easier..............Pgs 5-10 Your Representative..............................Pg 5

Personal Items......................................Pg 5Medications...........................................Pg 5Visitors...................................................Pg 5Call Lights.............................................Pg 6Hospital Equipment...............................Pg 6Food Service.........................................Pg 6Wheelchairs...........................................Pg 7Telephone Service................................Pg 7Cell Phones........................................... Pg 7Television...............................................Pg 7

Electronic Equipment............................Pg 7Smoking.................................................Pg 7Chapel and Chaplain............................Pg 8Financial Concerns.......... .....................Pg 8Complaints............................................Pg 8Fire and Disaster Drills...........................Pg 8Patient Safety.........................................Pg 9Hospital Auxiliary...................................Pg 9Going Home..........................................Pg 10

Physicians Guide.....................................Pgs 11-14Services Offered at WGH.........................Pgs 15-17Information Directory.....................................Pg 17Medical Power of Attorney........................Pgs 18-21Advanced Directive.................................Pgs 22-23DNR....................................................... Pgs 24-25Complaints & Grievances...............................Pg 26

PUBLIC NOTICE

Availability of Community Benefi t Plan:

“As required by state law, Wilbarger General Hospital will fi le an annual report of its community benefi t plan with the Bureau of State Health Data and Policy Analysis of the Texas Department of Health (TDH). Th e report is public information and is available upon request from the TDH, 1000 West 49th St., Austin, Tx 76756.”

Charity Mission Statement:

To provide uncompensated compassionate and quality medical care and services to patients in the community who meet the eligibility criteria of the WGH Financial Assistance Program.Individuals seeking more information about the hospital’s charity care program and how to apply should contact the hospital social worker, Trisha Dillingham, at extension 876 or 940-553-2876.

MISSION

Wilbarger General Hospital provides quality healthcare and inspires wellness in our community by combining the science of healing with the art of caring.

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VISION

Wilbarger General Hospital will become a team that embraces best practice delivery of service and will increase the number of primary and specialty care physicians and services it provides in order to gain stronger community and physician support.

VALUES

Th e fundamental value of WGH is to sustain and improve the lives of our patients and employees. Values that guide us in promoting this fundamental belief are functional excel-lence, integrity, and constancy of purpose, people and ownership.

A BRIEF HISTORY

Rural residents should have access to modernized, effi cient healthcare and since 1969, when it fi rst opened its doors, that is what Wilbarger General Hospital has strived to provide the residents of Wilbarger and the surrounding counties.Construction of Wilbarger General Hospital was the fulfi llment of a hope shared by thousands

of residents of Vernon and Wilbarger County.Ground was broken to begin construction on the hospital on May 12, 1967 and WGH opened

on June 11, 1969.In 2011 work began on a project to renovate the 28-bed Medical/Surgical Unit on the 3rd

Floor. Th e unit features 24 large, private rooms all with new paint schemes, lighting, decor and fl at screen TVs, along with the latest nurse’s call system and computers in each room as the hospital now uses an electronic medical records program.In 2012, WGH renovated its Radiology Department which now includes a new MRI machine

that has the latest in digital MRI technology.

2

FOR YOUR INFORMATION

1. You have the right to access treatment and accommodations that are available and medically indicated, regardless of age, race, creed, sex, national origin, political beliefs, handicaps or payment for care. 2. You have the right to a complete explanation of the reason of transfer to another facility. 3. You have the right to complete explanations of any continuing health care requirements following discharge from the hospital. 4. You have the right to know the professional status of the person taking care of you. 5. You have the right to know who your primary care physician is. 6. You have the right to current and complete information concerning your diagnosis, treatment, and prognosis to the degree known. 7. You have the right to be informed in a language you can understand. 8. You have the right to make an informed consent based on a clear, concise explanation of your condition and all proposed procedures, including risks, side eff ects, mortality, problems related to recuperation and probability of success. 9. You have the right to refuse treatment, to the extent permitted by law.10. You have the right to be informed if the hospital proposes to engage in experimental research and educational studies aff ecting your care. Th is information will include the expected benefi t of the procedure, potential risks and discomforts, the advantage of alternative services, explanation of the procedure and the option to refuse to participate in such activity.11. You have the right to designate an individual to act as your decision-maker for health care purposes.12. You have the right to participate in resolving dilemmas in your care.13. You have the right to complete confi dentiality, security and personal privacy. a. You or your authorized representative has the right, within the law, to personal and information privacy. b. You have the right to refuse to talk with or see anyone not offi cially connected to the hospital, including visitors or persons offi cially connected to the hospital but not directly involved in your case. c. You have the right to wear appropriate personal clothing and religious items as long as they do not interfere with diagnostic tests or treatment. d. You have the right to be interviewed and examined in an area designed to assure reasonable visual and auditory privacy. Th is includes the right to have a person of your own sex present during certain parts of a physical examination, treatment or procedure performed by a healthcare professional of the opposite sex. You have the right not to be disrobed any longer than is required to accomplish the medical tasks for which you have been asked to disrobe. e. You have the right to expect that all communications and records pertaining to your care including the source of payment for treatment will be treated as confi dential. f. You have the right to request a transfer to another room if another patient or visitor is unreasonably disturbing you.14. You have the right to expect reasonable safety insofar as the hospital practices and environment are concerned.15. You have the right to clergy visits, anytime, when requested.16. You have the right to access to people outside the hospital by means of visitors and by verbal and written communication.17. You have the right to an interpreter.18. You have the right to protective services should you request them.

3

PATIENT RIGHTS

1. You have a responsibility to provide, to the best of your knowledge, accurate and complete information about your present complaints, past illness, hospitalizations, medications and other matters relating to your health. 2. You have the responsibility to report unexpected changes in your condition to the responsible health practitioner. 3. You are responsible for making it known whether you clearly understand the course of action and what is expected of you. 4. You have the responsibility for following the treatment plan recommended by the practitioner primarily responsible for your care. Th is may include following the instructions of nurses and allied health personnel as they carry out the coordinated plan of care and implement the responsible practitioner’s orders, and as they enforce the applicable hospital rules and regulations. 5. You are responsible for keeping appointments and when unable to do so for any reason, for notifying the responsible practitioner or the hospital. 6. You are responsible for your actions if you refuse treatment or do not follow the practitioner’s instructions. 7. You are responsible for following the hospital rules and regulations aff ecting patient care and conduct. 8. You are responsible for being considerate to the rights of other patients and hospital personnel, and for assisting in controlling of noise, and the number of visitors. 9. You are responsible for being respectful of the property of other persons and of the hospital.

4

PATIENT RESPONSIBILITIES

“Proudly Serving Our Community”

VERNONCARE CENTER

· Skilled Nursing 24/7 IV antibiotics IV fluids Advanced Wound Care· Physical, Occupational, & Speech Therapy Short Term Rehabilitation Stroke Rehab ADL Re-Education Pain Management Wound Care Management Cognition Improvement Programs Dysphagia management

· Transportation Services

Our new State-of-the-Art 120 bed FacilityWhich will be called:

Advanced Rehabilitation & Healthcare of Vernon

Opening Late 2013 or Early 2014

ComingSoon!

2301 Texas Street · Vernon, Texas 76384 · T: 940-552-9316 · F: 940-552-5570

YOUR REPRESENTATIVE

To aid in your comfort and recovery, the hospital provides a patient representative to personally assist you with any problems you might encounter during your stay here. Please feel free to call extension #876 and speak with social worker Trisha Dillingham if you need answers to your questions or if you have a complaint or suggestion.An answering machine will record your call if the representative is out of the offi ce.

Please leave your name and room number, and we will visit you as soon as possible.

5

THINGS TO MAKE YOUR STAY EASIER

PERSONAL ITEMS

Th e hospital rooms are designed for the delivery of effi cient medical care and provide only limited storage space for personal items. We strongly urge you to leave any valuables at home or send them with someone. Jewelry and money may be locked in the hospital vault for a short time until further arrangements can be made. Under no circumstances will the hospital be responsible for money or other valuables kept in your room.You will need essentials such as toothbrush, hairbrush and comb, robe and slippers. Th ese should come

from home if possible.

MEDICATIONS

All medications you receive during your hospital stay will be dispensed by the hospi-tal and administered by a nurse or physician. Only in specifi c cases will you be allowed to take your own medication.Medications that you bring from home should be turned in to your nurse so that they

may be identifi ed. When they are returned to you, please send them home with family or friends.

VISITORS

Rest is an important part of your treatment. On the other hand, a limited number of visitors is therapeu-tic. We want you to have visitors, but it is our responsibility to regulate the number of visitors and the time they spend with you in order for you to receive the care prescribed by your physician.–– No more than two visitors at a time may visit.–– No visiting in rooms with “No Visitors” signs posted.–– No food may be brought to the patient without approval from their physician.We encourage visitors to be mindful of the patient’s need for proper rest.Remember -- visitors are to be enjoyed, not endured.Hospital doors are locked at 9 p.m. After this time, you will be required to enter the hospital through the

Emergency Department entrance.

CALL LIGHTS

Each hospital bed is equipped with a call light for your use when the nurse is not in your room.When you push the button, a call will be registered at the nurses’ station and the light will go off over your

door. A staff member will enter your room and see what your request is. If they are able to help you at that moment, they will. If they need to get the nurse, they will do that.If your call light is not answered in a prompt manner, please notify the nurse in charge of the unit. Your care is important to us!

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THINGS TO MAKE YOUR STAY EASIER

FOOD SERVICE

Wholesome, nourishing and well-balanced meals are an important part of your treatment and recovery. At Wilbarger General Hospital we make every eff ort to provide meals that are prepared according to your doc-tor’s orders.When a child under 6 years of age is hospitalized, one parent tray will be provided for each meal by the

hospital. However, should the child be on a special diet or on total dietary restriction, this tray will not be brought to the room, but may be eaten in the dining room on the fi rst fl oor.Meals are served as close as possible to this schedule: Breakfast –– 7:30 a.m. Lunch –– 11:30 a.m. Supper –– 5:30 p.m.Visitors’ trays may be purchased at the hospital business offi ce and

will be delivered to the room after arrangements have been made.Visitors may also obtain food in the cafeteria at reasonable

prices. Th e cafeteria is located at the south end of the fi rst fl oor. Breakfast may be purchased from 7:30 a.m. to 9 a.m., lunch from 11:30 a.m. to 1 p.m., and supper from 5 p.m. to 6 p.m.Vending machines and a microwave oven are available 24 hours

a day in the cafeteria and in the waiting/observation area on the south end of the 3rd Floor.

HOSPITAL EQUIPMENT

We are pleased to be able to provide our patients with the latest patient monitoring technology. Many of these machines have built-in alarms that will beep when the nurse needs to attend the machine. Should your machine start to beep and the nurse does not respond quickly, please push your call button and notify the nurses’ station.Please do not alter the settings in any way and do not unplug

the machines without fi rst talking to your nurse.

WHEELCHAIRS

Wheelchairs are available in all areas of the hospital, but getting in and out of them without assistance may be hazardous. Please ask for help from a member of the hospital staff to use one.

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THINGS TO MAKE YOUR STAY EASIER

TELEPHONE SERVICE

Telephones are provided in each room other than those rooms classifi ed as “Monitored Bed.” To place a call outside the hospital, dial “7” followed by the number you wish to call. For long distance calls, dial “0” for the hospital operator and ask for assistance. Calls may be received from 7 a.m. until 11 p.m. Local calls may be made at any time.

CELL PHONES

Th e use of cellular phones is permitted inside the hospital with the exception of inside the Monitored Bed Unit on the 3rd Floor. We ask that you be considerate of the other patients in the hospital and turn down the ring volume on your cell phone while you are inside the building.

TELEVISION

For your enjoyment, each non-critical area room is equipped with a fl at screen television. Please be courteous while watching television in a semi-private room to ensure that the television volume is not bothersome to other patients.

ELECTRICAL EQUIPMENT

No equipment such as hair dryers, razors, curling irons, fans, heaters, coff ee pots, radios or other equip-ment that require electricity may be used in this facility unless the piece of equipment has been approved by the hospital Safety Director.

SMOKING

Cigarettes and smoking materials are not sold at Wilbarger General Hospital, and smoking is strictly prohibited throughout the hospital.For patients and visitors who wish to smoke, there are designated areas outside

the hospital. Patients must have clearance from the nursing staff prior to going to the outside smoking areas.

CHAPEL AND CHAPLAIN SERVICE

Th e combination chapel and family room is located by the Emergency De-partment. Th is is an informal area with furniture for families of patients who would like some quietness and a place of privacy.As part of the holistic approach to your care, we encourage you to contact

your pastor, priest or other spiritual leader for comfort and/or guidance. Social Services or your nurse may assist you in contacting them at your request.

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THINGS TO MAKE YOUR STAY EASIER

FINANCIAL CONCERNS

If you feel you are unable to pay for your care, please notify the Business Offi ce or Social Services. Th ey will be able to provide you with forms and information on the hospital’s Financial Assistance Program, which is based on a sliding scale. A payment plan can be established to help you as well as referrals to gov-ernment agencies that can assist you in payment.Many private insurance companies require that the patient notify them of admission to the hospital.

Failure to do this can result in a decrease of payment. Once the insurance company has been notifi ed, the insurance company will contact the Utilization Review Department of the hospital as well as your physician for a review of your medical care plan. Wilbarger General Hospital does not assume any responsibility for the initiation of the certifi cation process.

COMPLAINTS

We care about you and your care, and we are determined to provide our patients with the highest standards of care possible. Your evaluation of our performance is our most valuable source of information. You will be given an opportunity to evaluate our services prior to leaving. Please let us know if we have met or exceeded your expectations and, if we have not, what we might do better next time.If you have a complaint or problem during your stay that you want addressed immediately, call 876 to report

problems or relay those problems to the Social Services representative as they visit your room. You may also notify the charge nurse if you have an immediate problem.Th e administration, management and staff look forward to your comments since this is how we determine

the directions for future improvements. We cannot fi x what we don’t know is wrong. We need YOU.If the unfortunate situation should arise that you feel you would like to change physicians, it is your responsi-

bility to do this. Th e patient/physician relationship is a private contract initiated by you, the patient, and your physician. Th e hospital does not enter into this contract. Th e nurses on the unit will give you the names of staff physicians but will not enter into, nor infl uence your personal decision in choosing a physician.

FIRE AND DISASTER DRILLS

For your protection, WGH conducts fi re and disaster drills regularly. If a drill occurs while you are here, please remain in your room; your door will be closed and the staff will notify you when it is all clear. Do not become alarmed. Th e staff is trained for fi re and disaster emergencies.

PATIENT SAFETY

Your safety is very important to us. During your stay at WGH we will ask you several questions before any procedures are done or before you receive any medications. If someone fails to look at your identifi cation bracelet before doing a procedure or giving you medicine, please refuse it until they have properly identifi ed you. Prior to a surgical procedure there will be a “time out” period to insure that the correct procedure is being done on the correct patient. Th is is a standard of practice and does not mean that we anticipate any problems with your procedure. Wilbarger General Hospital is committed to keeping you safe from medical errors.

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THINGS TO MAKE YOUR STAY EASIER

HOSPITAL AUXILIARY

Wilbarger General boasts a fi ne group of volunteers who work in various capacities in our facility. Th ese individuals give countless hours of service. Th e WGH Auxiliary does all in its power to ensure your comfort during your stay.Th e Auxiliary has donated many pieces of equipment to the hospital including wheelchairs, monitor-

ing equipment and patient care assistance devices.One way the Auxiliary makes money to donate is through the Gift Shop. Th e Gift Shop is on the fi rst

fl oor just off the foyer entrance to the hospital lobby. Gifts, jewelry, candles, greeting cards, sundries, hot and cold snacks, sandwiches, candy, and cold and hot drinks are available at the Gift Shop.Th e Auxiliary also maintains a memorial fund.

Donations and memorials may be made through the Auxiliary. A list of all memorials is on public view in the hospital lobby. All donations are tax deductible.If you would like more information regarding being

a part of the WGH Auxiliary, call extension 848.

Dr. Todd R. SmithTherapeutic Optometrist

• Professional Eyecare • Optical Dispensary • Contact Lenses • Glasses

• Eye Diseases • Lasik Consulations

8 a.m.-6 p.m. Mon., Tues., Wed.; 10 a.m.-7 p.m. Thurs.; 8 a.m.-1 p.m. Fri.

2030 TEXAS • VERNON 940-552-2204

GOING HOME

Your doctor will determine when you are ready to be dismissed from the hospital. It is natural to feel happy that you are going home and also nervous about how to care for yourself or loved one. Your doctor and nurse will give you instructions and answer any questions you may have. You might use this checklist when you ask your doctor about taking over your own health care at home.

As your doctor about: Diet and Dietary Restrictions; Activity; Medications; Bandages and Dressings; Bathing and Showering; Pain (What to expect/what to do); Stitches and Wound Care; Using Home Health nurses; and Equipment you might need at home.

Your nurse will help you get dressed and pack your belongings. If you have any written prescriptions, the nurse will give them to you along with any further instructions. Th is is a good time to ask any last minute questions.Your nurse will take you out of the room in a wheelchair to assure your comfort and safety on the way to

your vehicle. Please remember that you must have a responsible individual to drive you home.

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THINGS TO MAKE YOUR STAY EASIER

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11

PhysicianDirectory

920 Hillcrest Dr.Vernon, Texas 76384940-552-9351www.wghospital.com

12

Wilbarger General Hospital Medical StaffMedical practices in Vernon

Dr. Robert H. Borchardt, M.D.Family Practice1015 Hillcrest Drive940-552-5495Hours: 8 a.m. to 5 p.m. Mon. thru Fri.

Dr. Reynaldo Tolentino, M.D.Surgeon/Family Practice4301 College Drive, Suite 500940-552-6800Hours: 1 p.m. to 5 p.m. Mon., Tues., Th urs. & Fri. Closed Wed.

Dr. Rosario Carreon, M.D.Internal Medicine/Nephrology1000 Garland Johnston Drive940-553-4333Hours: 1 p.m. to 4 p.m. Mon. thru Fri.

Chad Brownlow, RN, BSN, FNP1015 Hillcrest Dr.940-552-5495Hours: 8 a.m. to 5 p.m. Mon., Wed. & Fri. 10 a.m. to 7 p.m., Tues. & Th urs.

Dr. Adanna Amechi-Obigwe, M.D.Family Practice4301 College Drive, Suite 100940-552-2530Hours: 8 a.m. to 7 p.m., Mon.8 a.m. to 5 p.m., Tues. & Th urs.8 a.m. to 3 p.m., Wed. & Fri.

Dr. Randall L. Schaff ner, M.D.Family Practice4301 College Drive, Suite 300940-552-0552Hours: 8:30 a.m. to 5 p.m. Mon., Tues. & Fri.8:30 a.m. to 3 p.m., Wed. & Th urs.

Dr. Manuel H. Basora, M.D.Family Practice4301 College Drive, Suite 200940-552-2620Hours: 8 a.m. to 5 p.m. Mon. thru Fri.

Milton Brownlow, DNS1015 Hillcrest Dr.940-552-5495Hours: 8 a.m. to 5 p.m. Mon. thru Fri.

Lindsay Streit, RN, MSN, FNP4301 College Drive, Suite 600940-553-2140Hours: 8 a.m. to 5 p.m. Mon., Tues. & Th urs. 8 a.m. to 3 p.m., Wed. 8 a.m. to Noon, Fri.

Dr. J. Brian Wonnacott, M.D.Family Practice4301 College Drive, Suite 800Walk-In Clinic940-552-2604Hours: 8 a.m. to Noon Mon. thru Fri.

Glen Mitchell, PAFamily Practice4301 College Drive, Suite 800Walk-In Clinic940-552-2604Hours: Noon to 8 p.m. Mon.,thru Fri.

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WGH Medical SpecialistsSpecialty Physicians Clinic, 4301 College Dr., Suite 400, 940-552-0968

Dr. Venkat Th ota, M.D.Cardiologist1518 10th StreetWichita Falls, Texas 76301940-723-6400Specialty Clinic Hours:9 a.m. – 3 p.m., Every Th urs.

Dr. Michael Toulan, M.D.Urologist5500 Kell West Blvd., Suite 200Wichita Falls, Texas 76301940-689-8765Specialty Clinic Hours:1 p.m. – 3 p.m., 1st, 3rd, 4th Tues.

Dr. Eugene Pak, M.D.Neurologist1722 8th StreetWichita Falls, Texas 76310940-322-1075Specialty Clinic Hours:9 a.m. – 5 p.m., 4th Mon. of Month

Dr. Steven J. Wilson, M.D.Orthopedist#1 West Medical CourtWichita Falls, Texas 76310940-689-9664Specialty Clinic Hours:1 p.m. – 5 p.m., 2nd Wed. of Month

Dr. Daalon Echols, M.D.Neurologist1722 8th StreetWichita Falls, Texas 76310940-322-1075Specialty Clinic Hours:9 a.m. – 4 p.m., 1st&3rd Wed. of Month

Dr. Chester WilliamsPodiatrist501 Midwestern ParkwayWichita Falls, Texas 76302940-766-3551Specialty Clinic Hours:9 a.m. – 1 p.m., 2nd Tues. of Month

Dr. Javier Gomez, M.D.Gastroenterologist1104 Brook AvenueWichita Falls, Texas 76310940-687-6870Specialty Clinic Hours:9 a.m. – 1 p.m., 1st Fri. of Month

14

4131 Western Trail Dr. • Vernon, Tx 76384 940-552-2100

700 Hillcrest Dr. • Vernon, Tx 76384940-552-0200

Ask about our special Wilbarger General Hospital rate!

Wilbarger General Hospital Medical Staff

Night RaysRadiology Group Dr. Alan Stone, M.D.

Radiologist5995 Opus Parkway, Suite 200Minnetonka, MN

Dr. Benny Barnhart, M.D.Psychiatrist Clinics of North Texas501 Midwestern Parkway EastWichita Falls, Texas 76302940-766-8868

Western TrailBehavioral Health Unit

HOME HEALTH CARE

Hospital Home Health of Wilbarger General Hospital is part of our commitment to provide quality health care for people of Wilbarger, Foard and Hardeman counties. When you or a loved one need in-home care, you want the most appropriate and best care available. Hospital Home Health is dedicated to care that assists our patients to become as healthy and independent as possible.Our staff of professionals includes Registered Nurses, Li-

censed Vocational Nurses, Certifi ed Social Workers, Physical Th erapists, an Occupational Th erapist and Home Health

Aides. Each brings a strong background in home health to our services.If you would like to use this service, notify your physician and social worker. Arrangements will be made

to discuss your home care and discharge needs to make your trip home easier and smoother.For more information, call extension 825 in the hospital or 553-2825. A nurse is available to discuss your

needs 24 hours a day, seven days a week.

15

SERVICES OFFERED AT WILBARGER GENERAL

WESTERN TRAIL BEHAVIORAL HEALTH PROGRAM

Th e WGH behavioral health program off ers both inpatient and outpatient treatment options.Th e Western Trail Behavioral Health Unit is a short-term, inpatient hospital program which provides

intensive mental health assessment and treatment for our senior population. Th e secure unit provides group therapies, medication modifi cations, psychiatric services, socialization skills training and physical activities.A stay in our program is intended as the beginning phase of the patient’s road to stabilization and a return

to functioning as independently as possible. For a free patient assessment or for more information, call 940-553-2936.Th e Alternatives Program is an outpatient program specifi cally designed for adults 65 years and older suf-

fering from mild to moderate depression. Th e clinic provides individual, family and group therapy dealing with grief/loss, stress reduction and living skills. Transportation, lunch and snacks are provided for patients.For more information or to refer someone to the program, call 940-553-2936.

LABORATORY, RADIOLOGY AND RESPIRATORY

Th e Laboratory, Radiology and Respiratory Departments off er the latest in technology in diagnostic test-ing. Th ese departments provide both inpatient and outpatient services. Radiology services include x-ray, ultrasound, CAT scanning, nuclear imaging services and the latest in digital MRI (magnetic resonance imaging) technology, as well as bone density testing.Th e Respiratory Department will soon be providing outpatient sleep study services.A physician must order all procedures administed by these departments.

REHABILITATION DEPARTMENT

Th e WGH Rehabilitation Department is committed to serving the community by providing exceptional care to all of its patients through our personal and advanced approach to rehabilitation. We don’t just treat the symptoms or the diagnosis, we treat the whole person, addressing pertinent criteria that will enable our patients to participate fully in therapy and reach their functional goals.Th e Rehab Department has a staff skilled and certifi ed to evaluate

and treat a variety of diagnoses, and we pride ourselves on providing an encouraging and helpful environment for our patients to achieve the goals they set for themselves when they come in to see us.Th e department provides physical therapy services, occupational therapy services and speech therapy services.

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SERVICES OFFERED AT WILBARGER GENERAL

OUTPATIENT SURGERY

Some surgeries that previously required a stay in the hospital are being performed on an outpatient basis. Now, patients can go home the very same day through the Outpatient Surgery Department.For many surgical procedures, you come to WGH in the morning, have your surgery and then return

home in a matter of hours. Th is does not mean you get any less care or attention, or that the surgery is done any faster. Now, instead of being hospitalized following minor procedures, people simply go home to be with family and friends.Not every person is a candidate for outpatient surgery, nor are all surgeries done on an outpatient basis. If

you require surgery, ask your doctor about the possibility of having it done as an outpatient.

ENDOSCOPIC EXAMS

With the advent of new technology, diagnostic procedures may be done that allow doctors to look directly at organs without having an open surgical procedure. Fiber optics allow the physician to look directly into an organ or body cavity to identify abnormalities that in the past would have required the patient to have an incision and prolonged post-operative hospitalization. WGH off ers many endoscopic exams such as laryngoscopy, bronchoscopy, gastroscopy, colonoscopy and others.

SOCIAL SERVICES

Being admitted to the hospital can be traumatic. Th e Social Worker helps patients and families sort out person-al, fi nancial, family, work and other problems that may occur as a result of an illness or disability.Th e Social Worker can put families in touch with other community health care services. In order to have ser-

vices ready by the time you go home, discharge planning should begin as soon as you are admitted to WGH.Th is gives the agencies a chance to get everything together in time for your discharge and helps make your go-

ing home a smooth process. Don’t be afraid to ask for help. Social Services can make your stay at WGH easier and your transition home smoother. Contact Social Services at extension 876. Th ere is no charge for this service.

WALK-IN CLINIC

Th e WGH Walk-In Clinic off ers residents a viable option to the Emergency Room for those after-hour non-emergency medical matters, and can also be there for you when your family physician may be unavailable.Th e Walk-In Clinic is open 8 a.m. to 8 p.m., Monday through

Friday, and 8 a.m. to Noon, Saturday. Th e Clinic is located in Suite 800 of the Doctors Clinic, the building just north of Wilbarger General. Th e phone number is 940-552-2604.Th e Walk-In Clinic accepts Medicare, Medicaid and all insurance.

17

SERVICES OFFERED AT WILBARGER GENERAL

INFORMATION DIRECTORY

If you need more information regarding your hospital stay or have an unanswered question,please feel free to call the numbers listed below for additional help.

PATIENT RIGHTS

PERSONAL ITEMS

VISITORS/VISTING HOURS

NUTRITION SERVICES

ELECTRICAL EQUIPMENT

SOCIAL WORK SERVICES

ENDOSCOPY EXAMS

LABORATORY SERVICES

RESPIRATORY CARE SERVICES

HOSPITAL HOME HEALTH

EMERGENCY SERVICES

CHIEF NURSING OFFICER

876NURSE

NURSE

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MEDICATIONS

TELEPHONE OPERATOR

HOSPITAL AUXILIARY

FINANCIAL CONCERNS

OUTPATIENT SURGERY

REHABILITATION

RADIOLOGY SERVICES

HUMAN RESOURCES

BEHAVIORAL HEALTH

CHIEF FINANCIAL OFFICER

ADMINISTRATIVE ASSISTANT

ADMINISTRATION (CEO)

3550848873205857856828936871881882

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It is the goal of Wilbarger General Hospital to off er quality care to all patients in a safe and friendly envi-ronment. We realize that from time to time patients/patients’ families may have quality of care concerns, which they wish to have addressed. In order to ensure that patient/patients’ families have a way to resolve their issues or concerns, Wilbarger General Hospital has established a Patient Complaint & Grievance Pro-cess.

HOW TO FILE A COMPLAINT

To fi le a complaint, you may simply report your concern or issue to any Wilbarger General Hospital staff member. If your complaint is not resolved to your satisfaction, you may progress to fi ling a grievance.

HOW TO FILE A GRIEVANCE

You may do so by requesting a copy of the Grievance Reporting Form, and upon completion, you may speak directly to the Grievance Coordinator (available Monday through Friday from 7 a.m. to 3 p.m.), the Department Manager, or the RN Nurse Manager.Patients and/or patients’ families have the right to fi le a complaint and/or grievance. Within seven days of

fi ling your grievance, you will be sent a written confi rmation indicating that your grievance has been re-ceived. Th e status of the grievance will be communicated in writing to you and sent within seven working days.If you are not satisfi ed with the written letter of resolution of your grievance, you may contact the Wil-

barger General Hospital Grievance Coordinator at 553-2983 and ask for a grievance hearing. Wilbarger General Hospital will not take any adverse actions against anyone fi ling a complaint and/or grievance.Texas law gives you the right to fi le a complaint related to care and services provided by the hospital with

the Texas Department of State Health Services. Th e address is:

Texas Department of State Health Services (TDSHS)1100 West 49th StreetAustin, Texas 78756

Phone: 1-888-973-0022

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Your Hometown News SourceYour Hometown News SourceSince 1896Since 1896

3214 Wilbarger • 940-552-5454 • vdr@vernonrecord.comwww.vernonrecord.com

Without it...You’ll Miss So Much”Without it...You’ll Miss So Much”

Walk-In ClinicHours: 8 a.m. to 8 p.m., Monday thru Friday

8 a.m. to Noon, Saturday

Accepting Medicare, Medicaidand private insurance.

Located in buildingjust north of

Wilbarger General

Doctors Clinic4301 College Ste 800

Vernon, Texas

Phone: 940-552-2604

Th e Wilbarger Gen-eral Hospital Walk-In Clinic off ers residents a viable option to the ER for those after-hour, non-emergency medicalmatters.

Th e Walk-In Clinic is there for you when your family doctor is unavailable.

Hospital Home HealthHours: 8 a.m. to 4:30 p.m., Monday thru Friday

Phone: 940-553-2825

Wilbarger General Hospital Home Health provides a wide-range of medical services aimed at not only making the transition from a hospital stay to home a smooth one, but is also aimed at allowing residents who have health care needs the opportunity to stay in their homes as long as possible.

Compassionately Caring For You!

Inpatient ProgramTh e Western Trail Behavorial Health Unit is a short-

term inpatient, treatment facility whose multidisciplinary treatment team can help your loved one.

Th e compassionate mental health professionals of West-ern Trail Behavorial Health Unit of Wilbarger General Hospital are committed to being your resource for those struggling with behavorial health issues.

For more information on how to get the help your loved one may need, call 940-357-0545.

Outpatient ProgramTh e Alternatives Program at Wilbarger General

Hospital is an outpatient clinic for those who qualify for the treatment of depression and other mental health issues.

If you or someone you know exhibits signs ofdepression, stress and mental health issues contact the Alternatives Program for a free evaluation.

For more information, call 940-552-9351 and ask for the Alternatives Program.

WGH Behavorial Health Program

Compassionately Caring For You!

Patient Information Guide&

Physician Directory