Will Braythe man to see

for BURGERSand PIZZAThe RITZ makes

a GRAND ENTRANCE

Inside: Retail News,Events Recap and HAPPY HOLIDAYS

winter 2013

Reading All About Life at Your Doorstep

specialpromotion

Shanghai CentreRefer & Win Program

Visit: www.shanghaicentre.com

Shanghai Centre's referral program is open to both residents and office tenants. Anybody working or living at Shanghai Centre who successfully refers a new apartment resident (minimum one month lease) or a new office tenant is entitled to a valuable F & B or spa gift.

And with our newly renovated to perfectionapartments & penthouses it has never been a better time to participate in our referralprogram.

For more information please contact the Marketing Department at: marketing@shanghaicentre.com.cn

3

Will Bray is the man to see for burgers & pizza

visiting the ocean anda full day for Butterflies!

the new year brings moreimprovements for you

5 a message from management

the Ritz makes a grand entrance AND keeps onwinning

6 Shanghai Centre news

10 COVER STORY

12 Shanghai Centre events recap

scary halloween, we give back,a race over water, and more

15 front line profile

just about kids

TOM FORD & MIU MIU show offtheir latest

14 Shanghai Centre retail news

Shanghai Centre events schedule

meet Paul Tanour Security Supervisor

Shanghai CentreManagement Office:

Suite 710, West Office Tower,1376 Nanjing Rd. West,

Shanghai 200040, P.R. Chinat: (86 21) 6279 8600 f: (86 21) 6279 8610

Kurt SigouinProperty Services Director

tel: (86 21) 6279 8600 x 6759

Jenny JiangCustomer Service Manager

tel: (86 21) 6279 8600 x 6627

Alex De CeusterMarketing Director

tel: (86 21) 6279 8600 x 6615

ProductionDesign / Layout / Printing:

Green Light Visual Identitiesgreenlightvi@sh163.net

Please direct all enquiries to:marketing@shanghaicentre.com.cn

www.shanghaicentre.com

in thisissue

5

Greetings Residents and Tenants! It's that time of year again... Pleasant fall weather is behind us and we are heading into colder winter months... This means a new year is approaching fast with big plans for Shanghai Centre! For Shanghai Centre, New Year's resolutions are the same every year: keep improving our facilities and services in order to ensure the best possible environment for our guests. We just spruced up the exterior of the building with a fresh coat of paint, and all apartment corridors and elevator lobbies have been updated to match the renovated apartment units. The hotel entrance will also receive a total overhaul creating a new arrival experience from the moment you enter the motor court (a sneak peek is on page 7). You will also notice changes in our retail plaza... Aside from the revamped City Shop supermarket and a new home for Alice Flower, we welcome PURE & WHOLE (formerly KUSH) to the family. They will bring some of the best vegetarian food the city has to offer. Health conscious people will also be happy to hear that lululemon athletica, Canada's best known yoga and pilates clothes brand will be setting up shop at the second floor of the West Retail Plaza. And instead of just selling nice sportswear, they will also offer regular free yoga sessions for residents and tenants to attend... Keep an eye on your inbox for updates! There were plenty of exciting events over the past year, the first edition of our Family Fun Fair being one of the most memorable ones with over 2000 parents and kids attending. A sequel is scheduled for spring along with many more events planned for the new year.

On behalf of the management team of Shanghai Centre, I would like to wish you and yours a great holiday season and we are looking forward serving you in the new year!

Alex De CeusterMarketing Director

a message from management

レジテントの皆様、

今年もいよいよ残りわずかとなりました、皆様はいかがお過ごしでしょうか？

上海商城は相変わらず多彩な毎日をお過ごしております。恒例の九月にドラゴンボートレース、十月のハロウィン˙パーティーが皆様のお陰で無事に行われました、間もなく来るのクリスマスパーティーもお楽しみにしてください。

いつも大好評のシティーショップはより快適な買い物環境、豊富な品物を提供頂けくため、営業面積を拡大されました。また、8階テラスのバーベキューアリアはこれから雨の日にも皆様は楽しめるようにガラスの屋根を取り付ける工事を行います。

最近v健康生活を求め、ベジタリアン料理を提唱する人間は多くなっていたそうです。このブームに手応え、リテールにベジタリアンレストラン「PURE&WHOLE」が新しく加え、来年の年初に開店いたします。菜食の愛好家はぜひ食べてみてください。

最後になりますが、これから日に日に寒くなりますので、風邪をひかないように、お体ご自愛くださいませ。

日本人顧客サービス担当アイリス

Shanghai Centrenews

The Portman Ritz-Carlton again cited for excellence

The Portman Ritz-Carlton Top 100 Hotels in China

The Portman Ritz-Carlton, Shanghai was once againvoted on the list of Hot 25 Conference Hotels in Asia by SmartTravelAsia.com Best In Travel Poll 2013.

The Portman Ritz-Carlton, Shanghai was recognized as China's Top 100 hotels by Travel+Leisure China Magazine for five consecutive years.

Top 100 Hotels in China

Hot 25Conference Hotels

in Asia

7

The most discerning guest chooses Shanghai Centre…

After the BMW Masters Tournament at Lake Malaren, bad boy maverick of golf John Daly decided to stay a little longer to experience Shanghai at its fullest.

During his stay at our serviced apartments he had time for a quick meet & greet with our GM, Mr. Byron Kan.

Entering the Shanghai Centre complex is about to change dramatically with the completely redesigned entrance of The Portman Ritz-Carlton, Shanghai. The existing structure will be replaced with

a modern, larger glass enclosure offering guests a new arrival experience.Scheduled to start building early spring with the

grand opening set for summer.

A New Arrival Experience

NEW GLASS ROOF

By enclosing part of the level 8 Terrace Garden with a glass roof, residents can now throw BBQ parties 365 days a year! No need to worry about rain outs or other inclement weather.

For bookings please contact Customer Service at ext. 6666

Think flexibility. Think Regus.The world of business is more flexible than ever. And so is Regus. Whether you're an organization or an individual, you'll find us in 1,700 locations across 600 cities and 100 countries, a convenient work-ready environment when you need it.

Located in the CBD area of Shanghai, Beijing, Guangzhou, Shenzhen and 15 other cities with nearly 80 Regus business centres in China, Regus is the best choice to help you work without boundaries. Regus at Shanghai Centre is ideally located on the 5F of the West Office Tower. We provide all you need for an effective, efficient workplace with ready-to-use offices, the world's largest network of meeting rooms and well-equipped business lounges. We've helped hundreds of companies start their businesses in China, and we can do it for you too. With Regus, you really can work your way.

Suite 504, West Office Tower / t: 400 120 1205

Shanghai Centrenews

9

Veggie-lovers, REJOICE!We are happy to announce PURE & WHOLE vegetarian restaurant(formerly known as KUSH) will join the many F & B offerings in the Shanghai Centre complex. PURE & WHOLE will be located between Din Tai Fung and Starbucks at the West Retail Plaza. They are expected to open in early 2014. To learn more please visit: www.pureandwhole.com

Suite 109, West Retail Plaza (opening early 2014)

Alice Flower gets a new home!Your favourite florist will move to a new kiosk conveniently located at the West Retail Plaza.

Kiosk, West Retail Plaza / t: 6279 8737

Coming soon

(with lots of rain, he adds and then laughs) and this has always stuck with me.” Will is confident the reason he is in the restaurant business and has an obsession with quality is because of growing up in a rural environment. Since opening, Beef & Liberty has received very positive reviews and has already picked up awards for its burgers. “We’re trying to deliver the most incredible burger experience by focusing on the quality of the core ingredients; the bun, the burger, the cheese.” And then adds, “This is where a great hamburger experience starts for us.” The aroma of cooking beef meanders from the kitchen and you can almost taste the sizzling sound the patties made as they hit the grill. The smells and sounds of the restaurant are comforting, familiar and conjure up images of long, sunny summer days that culminated in BBQs with family and friends. “Most of our guests have been very happy with our transition from Gourmet Café to Beef & Liberty and they get what we’re trying to do,” Will continues. “Our beef burgers are doing great and our Falafel Burger, a vegetarian option, is proving to be a big hit as well.” According to Will a premium burger brand has a lot of potential in Asia. “I really don’t think there is a very good hamburger experience right now in Asia. We want to provide the best possible quality experience but at affordable prices.” The first Beef & Liberty will open in Hong Kong in December and many more in various Asian cities in the coming years. “Let’s order some burgers,” Will suddenly says and calls over a waiter. He orders a Bacon Cheese Burger and I try the Falafel Burger, having spotted a young woman sitting at a table opposite us enjoying one. (By now dear reader you must be wondering where pizza fits into this story...) Well Will and his partners also own the Pizza Marzano franchises in Shanghai and Hong Kong. Under management are 11 outlets in Hong Kong and 7 in Shanghai. Known as Pizza Express in the UK, the brand is famous for high quality food, great service and stylish decor. The 7 outlets in Shanghai, including the one adjacent Beef & Liberty in Shanghai Centre, have been extremely successful with new locations opening soon. “Pizza and burgers complement each other,” Will says and then adds,“It is about offering our guests a surprisingly high-quality experience but at a reasonable price and this is what we constantly strive to achieve with both Beef & Liberty and Pizza Marzano. And besides,” he says, “I love pizza too!” Beef & Liberty is now bustling with the Friday evening crowd. Seating inside the restaurant and outside on the deck are full. Will keeps an eye on how the wait staff is interacting with customers as well as on how the food is being prepared and presented. He has more than enough experience now to ensure that quality is being delivered. “It has been a long road but we’re getting there.” he says with a smile. Just then our burgers arrive and look absolutely fantastic. We both eagerly dig in.

Will Bray doesn’t look like a guy who has woofed down 2000 hamburgers and pizzas in the last ten years. He is tall, lean and fit as an English fiddle. We are sitting at a table in Beef & Liberty at Shanghai Centre and have been discussing how many burgers and pizzas he thinks he has consumed in the past decade. Will seems surprised at the final tally and does the math again in his head. “Yep,” he grins, “I really have eaten an amazing amount!” Will is the founder of Beef & Liberty, formerly known as Gourmet Café, the popular hamburger restaurant that was previously in this exact location. “I founded Gourmet Café in 2005 on Shaanxi Bei Lu and put everything into running it,” he says, while surveying the dinner crowd streaming into his freshly re-modeled restaurant. The revamped space with its New York loft style interior is filling up fast. “It took me eight months of hard work just to get that place going,” Will continues. “I wore all the hats: cook, designer, manager, marketer, and staff trainer and I spent a ridiculous amount of time wondering how to improve on what we were doing. It was actually becoming quite the obsession.” It appears his obsession with improving his products and services has paid off. Plates of burgers, carried by smiling wait staff, whiz by our table towards enthusiastic customers. “It was basically like an MBA in restaurant management in those first eight months with Gourmet,” he laughs. Will is a bit reserved when you first meet him but suddenly fires on all twelve cylinders, as if like a sleek Jag overtaking opponents on a race track, when the conversation turns to food quality and customer service. By the time Will moved Gourmet Café into Shanghai Centre in 2009 the restaurant had earned a great reputation. “Even though customers loved us I always believed that we could do so much more.” Will’s mission has always been to make “the best hamburgers in Asia” and although the Gourmet Café brand was successful, he felt they had learned so much about what makes a great hamburger experience that they would probably do it differently if given a second opportunity to. Will made the decision to do exactly that and went back to the drawing board. The result of his labor, Beef & Liberty. It is fitting that much of the concept for Beef & Liberty originates in eighteenth century England. Will is a Brit (and yes he enjoys watching Downton Abbey as it reminds him of home, which he misses since having left the UK over 15 years ago). He was born in Dorset, a town two hours outside of London. “When I visit the UK now it is like I’m a tourist which is great as I can appreciate a lot of what the UK has to offer from an outsider’s perspective.” From an early age Will has lived in the countryside and has witnessed first-hand the relation between farming and quality food. “When I was young I spent a lot of time in the kitchen with my mum and much of the food our family ate came from the surrounding farms, including from my mum’s own garden. Ｍy world then was all about rolling green hills and quality food

by jrb

11

talks burgers and pizza

Will Bray

Shanghai Centreevents recap

Halloween partyWhat a parade of interesting characters we had at our Halloween party. There were the traditional fairies, princesses, witches and vampires but also bees, cats and a cute snake. Plus very original creations like the Sushi-girl, the Rock/Paper/Scissors family or the M&M gang. Anyway, you name it, we had them! The events team and the hotel staff did a fabulous job in transforming the Atrium into a gigantic spider web. Plenty of trick-or-treating for this year, kids.

Dragon Boat RaceFor the sixth consecutive year teams representing the whole Shanghai Centre community joined in for the Annual Dragon Boat Race in Qingpu. Our event was part of a citywide dragon boat competition, with more than 120 boats participating! We opted for the smaller, 11-seat boats which made the race even faster than previous years. The Shanghai Centre staff team came in first, followed closely by the US Consulate “Muscle Beach” team. The boat of the British Consulate closed the top 3. Nice job everyone!

Giving Back To The CommunityAs part of our continuous support to the less privileged community in Shanghai, a Shanghai Centre delegation of staff and residents paid another visit to the Puguang Mingong Primary School in Pudong. The reason for this trip was to drop off a donation of school supplies, educationalDVDs, computers and to spend some quality time with the kids. We played fun games with the students to improve their English level. Kids and teachers-for-the-day had a blast.

A lot happening…Lululemon athletica, one of Canada’s top sport clothing brands is not just selling clothes, it also gets you to exercise! In anticipation of the opening of their Shanghai Centre store, all office tenants and residents were invited for a complimentary lunch-time yoga session at the spacious 4/F Atrium.

Resident ladies were treated with a free manicure, there was the walking tour through the former Jewish neighborhood, an umbrella-painting class and a lecture about incense.

And to make resident’s last-minute holiday shopping a lot easier, more than 90 vendors joined the Shanghai Centre Christmas Market at the Exhibition Plaza. Never a dull moment over here…

Theme Time Venue Attendees

Dec.1 Farmers' Market 10:00~15:00 Exhibition Plaza Open to publicDec.8 Holiday Party 17:00~20:00 Atrium, 4/F Residents OnlyDec.10 Coffee Morning 10:00~11:30 Resident Lounge, Suite 801, West Apartment Tower Residents Only

Jan.14 Coffee Morning 10:00~11:30 Resident Lounge, Suite 801, West Apartment Tower Residents OnlyJan.18 High Tea 14:00~16:00 The Ritz Bar Residents OnlyFeb.11 Coffee Morning 10:00~11:30 Resident Lounge, Suite 801, West Apartment Tower Residents Only

Mar.7 Wine Tasting 18:30~20:30 To be confirmed Residents OnlyMar.11 Coffee Morning 10:00~11:30 Resident Lounge, Suite 801, West Apartment Tower Residents OnlyMar.16 Farmers' Market 10:00~15:00 Exhibition Plaza Open to public

Shanghai Centreevents scheduleDate

Note: Schedule is subject to change.

Regular Event

Monday Yoga Class 10:00~11:00 FITBODY, 5/F (access through Health Club) Residents Only

2013 Dec.~ 2014 Mar.

Mar.20 Cooking Class 10:00~11:30 The Cooking Workshop Residents Only

Feb.15 Lantern Festival Party 17:00~19:00 Atrium, 4/F Residents Only

Dec.14 Cocktail Making Class 10:00~11:30 The Ritz Bar Residents Only

13

Shanghai Centreretail news

miu miu massé frame bagMiu Miu presents a new processing technique for its frame bag, now developed in one of the brand's most iconic materials - the nappa matelassé.Made in two different sizes, all with removable chain strap,the Miu Miu frame bags are available in bright nuances, such as ginestra and voyage, but also in softer hues such as bluetteand cammeo.

Suite A03, Street Level, West Retail Plazat: 6289 8087

For Autumn/Winter 2013, TOM FORD presents a luxurious vision of masculine style with new versions of his signature O'Connor suit: a slim, single-breasted suit that mondernizes the sharp look of classic 1950's design. Iconic men's suiting textiles like Prince of Wales check, windowpane gingham and bicolor tweeds are worn over the finest cashmere turtlenecks, slim cut shirts and waistcoats for a refined contemporary look. Sumptuous, handmade cashmere and merino sweaters are worn with tailored flannel trousers or slim-cut O'Connor trousers cuffed at the ankle for a distinctive retro silhouette. Silk mohair cable sweaters compliment the collection's browns and greys with touches of lilac and magnolia. Tartan parkas trimmed with fur, luxurious shearling aviator jackets and fox fur boots inspired by St. Moritz add a casual sophisticated twist, while suede shearling trench coasts and fox fur coates give the knitwear a refined look. Footwear this Autumn/Winter includes beautifully handmade calfskin loafers, moccasins for day, shiny alligator dress shoes, patent leather evening shoes and fox fur winter boots.

Suite A04, Street Level, West Retail Plazat: 6279 8388

just aboutkids

front lineprofile

15

Meet the people working at Shanghai Centre

Introducing Security Supervisor - Paul Tan

Ocean Aquarium Visit

Both Caterpillar & Butterfly kids went on an exciting journey to the other side of the river to visit the Shanghai Ocean Aquarium. After being led through various themed exhibits including the Amazon, the deep Ocean and even the Polar area with penguins, the kids arrived to the stars of the show: the sharks! Everybody came back home with at least one exciting fish-story. . . We're all now looking forward to the next outing!

Full day Butterfly ProgramOur Butterfly preschool program is expanding. . . instead of just offering half-day classes, there is now the option to take in a full day program. More class, more fun! For information please emailpreschool.shanghaicentre@aol.com or contact the Shanghai Centremarketing department.

How long have you worked at Shanghai Centre?I started working for Shanghai Centre 18 years ago.

What do you do exactly?I have been the security supervisor for over 6 years, and I am in charge of over 20 security staff.

Do you like what you do?Yes, very much. I am not willing to leave Shanghai Centrebecause I enjoy working with my colleagues and we have a good working environment.

What did you do before you worked at Shanghai Centre?I used to be a pilot in the Chinese Air force and was based in Sichuan. I flew Russian-made H-5 Bombers. During regular army exercises I injured my wrist and had to have two operations. This ended my flying career.

What do you like to do when you're not working?My entire family are teachers and love music. From a young age I liked to sing, play piano, harmonica and flute. . . I also really enjoy gardening, planting flowers and growing Bonsais.

Hotel ServicesThe Portman Ritz-Carlton, Shanghai Tel: 6279 8888 Fax: 6279 8800Business Centre:Tel: 6279 8801

Shanghai Centre ServicesManagement Office:Tel: 6279 8600 Fax: 6279 8610 Customer Service: Ext. 6666Security: Ext. 6656Apartment Room Service: Ext. 5955East Apartment Lobby: Ext. 6692West Apartment Lobby: Ext. 6730Preschool: Tel: 6279 8519Kids Club: Tel: 6279 7146Resident Lounge (Suite 801): Ext. 6752Reading Room (Suite 815): Ext. 6017Theatre ticket office: Tel: 6279 8663Hotel Laundry Valet: Ext. 5100

FashionChristian LouboutinSuite A06,Street Level,East Retail PlazaTel: 6289 8689Miu Miu Suite A03, Street Level, West Retail PlazaTel: 6289 8087Paul & Shark Suite A01, Street Level, East Retail PlazaTel: 6279 8418Salvatore Ferragamo Suite A02, Street Level, East Retail PlazaTel: 6279 8838Stefano Ricci Suite 128, The Portman Ritz-CarltonTel: 6279 8086 Tom Ford Suite A04, Street Level, West Retail PlazaTel: 6279 8388Loro Piana Suite A05, Street Level, West Retail PlazaTel: 6279 8330W.W. Chan & Sons Suite 105, West Retail Plaza/ Lobby The Portman Ritz-Carlton. Tel: 6289 8782

Personal ServicesBranemark Osseointegration Center Suite 368, East Office TowerTel: 6289 8101City Shop Level B01, Exhibition PlazaTel: 6279 8018Easy Document Suite 201, West Retail PlazaTel: 6279 1694FIORI - Nail Plus Salon Suite 210, East Retail PlazaTel: 6279 8118

Green Massage Suite 202, West Retail PlazaTel: 6289 7776HAY Nanny & Maid Service Suite 707, West Office TowerTel: 400-8811-619 Huashi Pharmacy Suite 206, West Retail PlazaTel: 6279 8090Jazz Laundry Valet Suite 106C, West Retail PlazaTel: 133 3193 5332LifeLine Shanghai Suite 325, West Office TowerTel: 6279 8990Luxury Caring Center Suite 531A, East Office TowerTel: 6289 8789Major Shoe Repair & Key ServiceSuite 355, West Office TowerTel: 1391 765 7333

Element Fresh Suite 112/207, East Retail PlazaTel: 6279 8682

Lapis Thai Suite 109, West Retail PlazaTel: 5252 0082

Palladio Italian Restaurant Level 1, The Portman Ritz-CarltonTel: 6279 7188

Pizza Marzano Suite 107, West Retail Plaza Tel: 6289 8733

The Ritz Bar Level 2, The Portman Ritz-CarltonTel: 6279 8888 Ext. 5777

Starbucks Coffee Suite 103, West Retail PlazaTel: 6279 8667Summer Pavilion Level 2, The Portman Ritz-CarltonTel: 6279 8888 Ext. 4770Tables Level 1, The Portman Ritz-CarltonTel: 6279 7166

Gifts & AccessoriesAlice Flower Kiosk, West Retail PlazaTel: 6279 8737

Boutique Yaling Level 2, The Portman Ritz-CarltonTel: 6279 5855CHI-NAM TANG Level 2, The Portman Ritz-CarltonTel: 6289 8206

Garden BooksSuite 116, East Retail Plaza

LensCrafters Suite 208, East Retail PlazaTel: 6289 5013Simply Life 106F, West Retail PlazaTel: 6289 5028

Travel & Business ServicesAeroflot Russian Airlines Suite 664, West Office TowerTel: 6279 8033 American Express Suite 453/455, East Office TowerTel: 3217 9696

HSBC Suite 106, West Retail PlazaTel: 6279 8582 Jade Travel Suite 427, West Office TowerTel: 6279 8393 Jingao Travel Agency Suite 661, West Office TowerTel: 6279 8026

Philippine Airlines Suite 735A, East Office TowerTel: 6279 8765 Turkish Airlines Suite 211, East Retail PlazaTel: 6279 8392

Nuba Travel Advisor Suite 660, East Office TowerTel: 6289 8338

Wang De Chuan Tea ShopSuite 102, West Retail PlazaTel: 6289 8386

PURE & WHOLESuite 104, West Retail Plaza Tel: TBA

Baker & Spice Suite 118, East Retail PlazaTel: 6289 8875

Parkway Health Suite 203, West Retail PlazaTel: 6445 5999

Post Office Suite 355A, East Office TowerTel: 6279 8044

SinoUnited Health Suite 601, West Office TowerTel: 6279 8920

SIYANLI Health & Beauty SPA Suite 425, West Office TowerTel: 6279 7299

The Portman Ritz-Carlton Health Club Level 7, The Portman Ritz-CarltonExt. 5922

Toni & Guy Hairdressing Salon Suite 209, East Retail PlazaTel: 6279 8806

Urban Retreat Suite 808, East Resident TowerTel: 6289 7007

Wally's Digital & Photocopy Suite 105A, West Retail PlazaTel: 6279 7880

World Health Store 106D, West Retail PlazaTel: 6279 8088

Government OfficesAmerican Chamber of Commerce Suite 568, East Office TowerTel: 6279 7119Austrian Consulate Commercial Section Suite 514, West Office TowerTel: 6279 7195Australian Consulate Suite 406, West Office TowerTel: 6279 8098British Consulate Suite 301, West Office TowerTel: 3279 2000

Irish Consulate Suite 700A, West Office TowerTel: 6279 8729U.S. Agriculture Trade OfficeSuite 331, East Office TowerTel: 6279 8622

U.S. Commercial Service Suite 631, East Office TowerTel: 6279 7630

U.S. Public Affairs SectionSuite 540, East Office TowerTel: 6279 7662Victoria Trade & InvestmentSuite 620, West Office TowerTel: 6279 8681

Restaurants / Entertainment

Din Tai Fung Suite 104A, West Retail Plaza Tel: 6279 8191 / 6289 9182

Fitbody Wellness Expert StudioSuite 666, East Office TowerTel: 6044 6556

Galerie CinquiniSuite 202A, West Retail PlazaTel: 133 9132 7395

Miracle Int'l Medical Cosmetic ClubSuite 560, East Office TowerTel: 5109 8868

Beef & LibertySuite 111, West Retail PlazaTel: 6289 5733

JUICEBAR by TakesadaSuite 117, East Retail PlazaTel: 6289 8500