wincare - radwin services program
DESCRIPTION
WINcare - RADWIN Services Program. WINcare – RADWIN’s Services Program. 1. WINcare is RADWIN’s official G lobal S ervices P rogram. 2. WINcare is offered to RADWIN customers through RADWIN partners. 3. WINcare includes 4 SLA packages: Basic Plus, Extended, Advanced and Premium. 4. - PowerPoint PPT PresentationTRANSCRIPT
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WINcare - RADWIN Services Program
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WINcare – RADWIN’s Services Program
WINcare is RADWIN’s official Global Services Program
WINcare includes 4 SLA packages: Basic Plus, Extended, Advanced and Premium
WINcare SLA packages are defined according to carrier needs
WINcare SLA packages are offered on a modular basis which enable carriers to choose the right service package according to their needs
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WINcare is offered to RADWIN customers through RADWIN partners
WINcare is the ideal way for carriers to ensure network availability, optimize network performance and receive technical support in real time6
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WINcare – Your Benefits Avilability- Technical Support and Professional Helpdesk - always available via Phone, Email and Web (CMS)
S.O.S Replacement - Replacement of faulty units within 48 hours
Manage your Cases – Get full access to RADWIN CMS (Case Management System) to open cases (tickets) and track them Planner Tool– get RADWIN
Planner Tool - design & analyze your RF network with
integrated analysis tools
RADWIN SERVICES
Network Availability – WINcare ensures your network availability and optimize
network performance
Become a V.I.P customer – WINcare gives you priority handling 24 X 7
Access to RADWIN knowledge Base and Updates– Access to published documentations, troubleshooting guidance and software updates
True Peace Of Mind – We will monitor your network stability through WINcare
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WINcare – Global Call Center
APAC Support Center
Americas Support Center
EMEA Support Center
WINcare Global Call
Center Management
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WINcare – RADWIN Service Packages
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Advanced RMAR-Planner ToolHelpdesk 24x7Helpdesk 8x5Warranty
WINcare – Service Features
Hardware & Software Warranty
Hardware Warranty - Hardware repair or replacement in compliance with RADWIN's Standard RMA Policy.
Software Warranty - Software maintenance, update versions and upgrades via RADWIN portal.
Hardware & Software Warranty Include basic helpdesk - answers to general inquiries and basic product operation verification.
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Warranty Advanced RMAR-Planner ToolHelpdesk 24x7Helpdesk 8x5
WINcare – Service Features
Technical Support Service via : Phone Email Web - CMS (Case Management
System)
Sunday-Thursday 9:00 AM to 6:00 PM local time, excluding public holidays at the regional support center office.
Helpdesk 8x5
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Advanced RMAR-Planner ToolHelpdesk 8x5Warranty
WINcare – Service Features
Helpdesk 24x7
Technical Support Service via Phone Email Web - CMS (Case Management System)
Available 24x7Human response available during non-business hours at: +972 54 766 0044
Help desk 24x7
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Helpdesk 24x7Helpdesk 8x5Warranty Advanced RMAR-Planner Tool
WINcare – Service Features
RADWIN R-Planner Tool R-Planner Tool license (up to 5 users) granted to the
SLA customer. The RADWIN R-Planner Tool is a professional web based platform that facilitates the design & analysis of RF networks. R-Planner offers integrated analysis tools, a built-in report generator and complete product database access.
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Helpdesk 24x7Helpdesk 8x5Warranty R-Planner Tool Advanced RMA
WINcare – Service Features Placeholder for your own sub headline
Advanced RMA Advanced RMA ensures that once an RMA approval is
issued, a replacement will be shipped within 48 hours.
Advanced RMA will be provided as part of the Premium Service package only.
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Contact Us
Michal Danziger Rosenbaum, Commercial Manager
Commercial & Sales issues Tel: +972-3-7662912 Mobile: +972-54-3261083 Email: [email protected]
Dan Weitzman , AVP, Professional Services Services & Technical issues
Tel: +972-3-7662977 Mobile: +972-54-7586808 Email: [email protected]
General Information – [email protected]
WINcare – Would You Like To Hear More ?
WINcare – HQ Team
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Thank You!