windows 7 boot campstore.globalknowledge.net/course-overviews/uk/m50331_co_.pdf · 2018-08-29 ·...

M50331 www.globalknowledge.com/en-gb/ [email protected] 01189 123456

Windows 7 Boot Camp

Duration: 5 Days Course Code: M50331 Delivery Method: Company Event

Overview:

This five-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on aWindows 7 desktop or laptop computer. It will also help prepare for the MCITP Windows 7 Enterprise Desktop Support Technician qualificationas it prepares the student for both the 70-680 and 70-685 exams.

Company Events

These events can be delivered exclusively for your company at our locations or yours, specifically for your delegates and your needs. TheCompany Events can be tailored or standard course deliveries.

Target Audience:

This course is intended for Windows 7 desktop support technicians who resolve Tier 1and 2 problems on desktop computers. A minimum ofthree years of experience configuring and supporting desktop or laptop operating systems is recommended.

Objectives:

Identify and Resolve Desktop Application Issues

Support Mobile Users

Identify the Cause of and Resolve Networking Issues

Identify the Cause of and Resolve Security Issues

Manage and Maintain Systems That Run Windows 7

Prerequisites: Testing and Certification

TCP/IP Troubleshooting skills This course helps candidates prepare for Exams 70-680 andExperience working in a domain environment 70-685.Experience using desktop and command-line troubleshooting When you pass Exam 70-680: TS: Windows 7, Configuring, youtools complete the requirements for the following certification(s):Experience installing and troubleshooting desktop application MCTS: Windows 7, ConfigurationExam 70-680: TS: Windows 7,problems Configuring: counts as credit toward the following certification(s):Experience configuring registry and group policy settings MCITP: Enterprise Administrator

MCITP: Enterprise Desktop Administrator 7MCITP: Enterprise Desktop Support Technician 7Exam 70-685: Pro: Windows 7, Enterprise Desktop SupportTechnician: counts as credit toward the following certification(s):Microsoft Certified IT Professional (MCITP): Enterprise DesktopSupport Technician 7


Content:

Module 1 : Installing Windows 7 Module 6: SecuringWindows 7line line line

Understand installation Upgrading and Configure BitLocker and BitLocker To Go Deploying Windows 7 using imagesMigrating options for Windows 7 Windows 7 licensing issues

Create and booting from a VHD disk inline Windows 7

line Deploying Windows 7 using images Understand the impact of Driver UpdatesDeploying Windows 7 using images Windows 7 licensing issues Understand the Windows 7 Boot processWindows 7 licensing issues Create and booting from a VHD disk in Configure Branch CacheCreate and booting from a VHD disk in Windows 7 Configure VPN settingsWindows 7 Understand the impact of Driver Updates Identify and resolve network connectivityUnderstand the impact of Driver Updates Understand the Windows 7 Boot process issuesUnderstand the Windows 7 Boot process Configure Branch Cache Identify and resolve names resolutionConfigure Branch Cache Configure VPN settings issuesConfigure VPN settings Identify and resolve network connectivity Identify and resolve logon issuesIdentify and resolve network connectivity issues Administering Local and Group policyissues Identify and resolve names resolution objectsIdentify and resolve names resolution issues issues Understanding and Managing FolderIdentify and resolve logon issues Identify and resolve logon issues Redirection and User Profiles includingAdministering Local and Group policy Administering Local and Group policy Local, Remote and Mandatory profiles.objects objects Configure User Account Properties inUnderstanding and Managing Folder Understanding and Managing Folder Active Directory Redirection and User Profiles including Redirection and User Profiles including Configure application compatibilityLocal, Remote and Mandatory profiles. Local, Remote and Mandatory profiles. Configure application restrictionsConfigure User Account Properties in Active Configure User Account Properties in Identify cause of and resolve softwareDirectory Active Directory failure issuesConfigure application compatibility Configure application compatibility Identify and resolve software configurationConfigure application restrictions Configure application restrictions issuesIdentify cause of and resolve software failure Identify cause of and resolve software Configure file and folder accessissues failure issues Identifying and resolving encryption issuesIdentify and resolve software configuration Identify and resolve software Configure shared resources andissues configuration issues Homegroup settingsConfigure file and folder access Configure file and folder access Configuring offline file policies; transparentIdentifying and resolving encryption issues Identifying and resolving encryption cachingConfigure shared resources and Homegroup issues Configuring data collector sets; generatingsettings Configure shared resources and a system diagnostics reportConfiguring offline file policies; transparent Homegroup settings Analyzing system and application logs;caching Configuring offline file policies; analyzing started servicesConfiguring data collector sets; generating a transparent caching Configuring system restore points;system diagnostics report Configuring data collector sets; restoring system settings;Analyzing system and application logs; generating a system diagnostics report last known good configuration;analyzing started services Analyzing system and application logs; complete restore.Configuring system restore points; analyzing started services Configuring file restore points;restoring system settings; Configuring system restore points; restoring previous versions of files andlast known good configuration; restoring system settings; folders;complete restore. last known good configuration; restoring damaged or deleted files byConfiguring file restore points; complete restore. using shadow copiesrestoring previous versions of files and Configuring file restore points; Checking whether the application runs infolders; restoring previous versions of files and Safe mode; checking recently addedrestoring damaged or deleted files by using folders; programsshadow copies restoring damaged or deleted files by Using PSRChecking whether the application runs in using shadow copies set preferred wireless networks;Safe mode; checking recently added Checking whether the application runs in configuring network adaptersprograms Safe mode; checking recently added Configuring location-aware printingUsing PSR programs Hardware and printerfailure;set preferred wireless networks; Using PSR Server, driver and network issues; configuring network adapters set preferred wireless networks; configuring providers;Configuring location-aware printing configuring network adapters managing add-ons;Hardware and printerfailure; Configuring location-aware printing controlling InPrivate mode;Server, driver and network issues; Hardware and printerfailure; certificates for secure Web sitesconfiguring providers; Server, driver and network issues; Adding trusted sites;managing add-ons; configuring providers; advanced settings;controlling InPrivate mode; managing add-ons; installing plug-ins;certificates for secure Web sites controlling InPrivate mode; identifying group policy restrictions;


Adding trusted sites; certificates for secure Web sites certificatesadvanced settings; Adding trusted sites; Analyzing services;installing plug-ins; advanced settings; analyzing programs;identifying group policy restrictions; installing plug-ins; analyzing processes;certificates identifying group policy restrictions; analyzing browser helper add-ons;Analyzing services; certificates user account control analyzing programs; Analyzing services; How to use new security features likeanalyzing processes; analyzing programs; Smart Screen Filteringanalyzing browser helper add-ons; analyzing processes; Configure Notification and Logging;user account control analyzing browser helper add-ons; Network Security Tools;How to use new security features like Smart user account control Identify and Resolve Firewall IssuesScreen Filtering How to use new security features like configuring Windows Update policies;Configure Notification and Logging; Smart Screen Filtering reviewing update history;Network Security Tools; Configure Notification and Logging; checking for new updates;Identify and Resolve Firewall Issues Network Security Tools; rolling back updates.configuring Windows Update policies; Identify and Resolve Firewall Issues Identifying software update level;reviewing update history; configuring Windows Update policies; checking whether client is receivingchecking for new updates; reviewing update history; regularly scheduled updates;rolling back updates. checking for new updates; identifying incompatibility of update withIdentifying software update level; rolling back updates. other applicationschecking whether client is receiving regularly Identifying software update level;scheduled updates; checking whether client is receivingidentifying incompatibility of update with regularly scheduled updates; lineother applications identifying incompatibility of update with Deploying Windows 7 using images

other applications Windows 7 licensing issuesCreate and booting from a VHD disk in

line Windows 7Deploying Windows 7 using images line Understand the impact of Driver UpdatesWindows 7 licensing issues Deploying Windows 7 using images Understand the Windows 7 Boot processCreate and booting from a VHD disk in Windows 7 licensing issues Configure Branch CacheWindows 7 Create and booting from a VHD disk in Configure VPN settingsUnderstand the impact of Driver Updates Windows 7 Identify and resolve network connectivityUnderstand the Windows 7 Boot process Understand the impact of Driver Updates issuesConfigure Branch Cache Understand the Windows 7 Boot process Identify and resolve names resolutionConfigure VPN settings Configure Branch Cache issuesIdentify and resolve network connectivity Configure VPN settings Identify and resolve logon issuesissues Identify and resolve network connectivity Administering Local and Group policyIdentify and resolve names resolution issues issues objectsIdentify and resolve logon issues Identify and resolve names resolution Understanding and Managing FolderAdministering Local and Group policy issues Redirection and User Profiles includingobjects Identify and resolve logon issues Local, Remote and Mandatory profiles.Understanding and Managing Folder Administering Local and Group policy Configure User Account Properties inRedirection and User Profiles including objects Active Directory Local, Remote and Mandatory profiles. Understanding and Managing Folder Configure application compatibilityConfigure User Account Properties in Active Redirection and User Profiles including Configure application restrictionsDirectory Local, Remote and Mandatory profiles. Identify cause of and resolve softwareConfigure application compatibility Configure User Account Properties in failure issuesConfigure application restrictions Active Directory Identify and resolve software configurationIdentify cause of and resolve software failure Configure application compatibility issuesissues Configure application restrictions Configure file and folder accessIdentify and resolve software configuration Identify cause of and resolve software Identifying and resolving encryption issuesissues failure issues Configure shared resources andConfigure file and folder access Identify and resolve software Homegroup settingsIdentifying and resolving encryption issues configuration issues Configuring offline file policies; transparentConfigure shared resources and Homegroup Configure file and folder access cachingsettings Identifying and resolving encryption Configuring data collector sets; generatingConfiguring offline file policies; transparent issues a system diagnostics reportcaching Configure shared resources and Analyzing system and application logs;Configuring data collector sets; generating a Homegroup settings analyzing started servicessystem diagnostics report Configuring offline file policies; Configuring system restore points;Analyzing system and application logs; transparent caching restoring system settings;analyzing started services Configuring data collector sets; last known good configuration;Configuring system restore points; generating a system diagnostics report complete restore.restoring system settings; Analyzing system and application logs; Configuring file restore points;last known good configuration; analyzing started services restoring previous versions of files andcomplete restore. Configuring system restore points; folders;


Configuring file restore points; restoring system settings; restoring damaged or deleted files byrestoring previous versions of files and last known good configuration; using shadow copiesfolders; complete restore. Checking whether the application runs inrestoring damaged or deleted files by using Configuring file restore points; Safe mode; checking recently addedshadow copies restoring previous versions of files and programsChecking whether the application runs in folders; Using PSRSafe mode; checking recently added restoring damaged or deleted files by set preferred wireless networks;programs using shadow copies configuring network adaptersUsing PSR Checking whether the application runs in Configuring location-aware printingset preferred wireless networks; Safe mode; checking recently added Hardware and printerfailure;configuring network adapters programs Server, driver and network issues; Configuring location-aware printing Using PSR configuring providers;Hardware and printerfailure; set preferred wireless networks; managing add-ons;Server, driver and network issues; configuring network adapters controlling InPrivate mode;configuring providers; Configuring location-aware printing certificates for secure Web sitesmanaging add-ons; Hardware and printerfailure; Adding trusted sites;controlling InPrivate mode; Server, driver and network issues; advanced settings;certificates for secure Web sites configuring providers; installing plug-ins;Adding trusted sites; managing add-ons; identifying group policy restrictions;advanced settings; controlling InPrivate mode; certificatesinstalling plug-ins; certificates for secure Web sites Analyzing services;identifying group policy restrictions; Adding trusted sites; analyzing programs;certificates advanced settings; analyzing processes;Analyzing services; installing plug-ins; analyzing browser helper add-ons;analyzing programs; identifying group policy restrictions; user account control analyzing processes; certificates How to use new security features likeanalyzing browser helper add-ons; Analyzing services; Smart Screen Filteringuser account control analyzing programs; Configure Notification and Logging;How to use new security features like Smart analyzing processes; Network Security Tools;Screen Filtering analyzing browser helper add-ons; Identify and Resolve Firewall IssuesConfigure Notification and Logging; user account control configuring Windows Update policies;Network Security Tools; How to use new security features like reviewing update history;Identify and Resolve Firewall Issues Smart Screen Filtering checking for new updates;configuring Windows Update policies; Configure Notification and Logging; rolling back updates.reviewing update history; Network Security Tools; Identifying software update level;checking for new updates; Identify and Resolve Firewall Issues checking whether client is receivingrolling back updates. configuring Windows Update policies; regularly scheduled updates;Identifying software update level; reviewing update history; identifying incompatibility of update withchecking whether client is receiving regularly checking for new updates; other applicationsscheduled updates; rolling back updates.identifying incompatibility of update with Identifying software update level;other applications checking whether client is receiving line

regularly scheduled updates; Deploying Windows 7 using imagesModule 2:Using Windows 7 identifying incompatibility of update with Windows 7 licensing issuesline other applications Create and booting from a VHD disk in

Learn to Managing disks and Drivers in Windows 7Windows 7 Understand the impact of Driver Updates

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Local, Remote and Mandatory profiles. Configure User Account Properties in Identify and resolve software configurationConfigure User Account Properties in Active Active Directory issuesDirectory Configure application compatibility Configure file and folder accessConfigure application compatibility Configure application restrictions Identifying and resolving encryption issuesConfigure application restrictions Identify cause of and resolve software Configure shared resources andIdentify cause of and resolve software failure failure issues Homegroup settingsissues Identify and resolve software Configuring offline file policies; transparentIdentify and resolve software configuration configuration issues cachingissues Configure file and folder access Configuring data collector sets; generatingConfigure file and folder access Identifying and resolving encryption a system diagnostics reportIdentifying and resolving encryption issues issues Analyzing system and application logs;Configure shared resources and Homegroup Configure shared resources and analyzing started servicessettings Homegroup settings Configuring system restore points;Configuring offline file policies; transparent Configuring offline file policies; restoring system settings;caching transparent caching last known good configuration;Configuring data collector sets; generating a Configuring data collector sets; complete restore.system diagnostics report generating a system diagnostics report Configuring file restore points;Analyzing system and application logs; Analyzing system and application logs; restoring previous versions of files andanalyzing started services analyzing started services folders;Configuring system restore points; Configuring system restore points; restoring damaged or deleted files byrestoring system settings; restoring system settings; using shadow copieslast known good configuration; last known good configuration; Checking whether the application runs incomplete restore. complete restore. 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Understand the impact of Driver Updates


Understand the Windows 7 Boot processline line Configure Branch Cache

Deploying Windows 7 using images Deploying Windows 7 using images Configure VPN settingsWindows 7 licensing issues Windows 7 licensing issues Identify and resolve network connectivityCreate and booting from a VHD disk in Create and booting from a VHD disk in issuesWindows 7 Windows 7 Identify and resolve names resolutionUnderstand the impact of Driver Updates Understand the impact of Driver Updates issuesUnderstand the Windows 7 Boot process Understand the Windows 7 Boot process Identify and resolve logon issuesConfigure Branch Cache Configure Branch Cache Administering Local and Group policyConfigure VPN settings Configure VPN settings objectsIdentify and resolve network connectivity Identify and resolve network connectivity Understanding and Managing Folderissues issues Redirection and User Profiles includingIdentify and resolve names resolution issues Identify and resolve names resolution Local, Remote and Mandatory profiles.Identify and resolve logon issues issues Configure User Account Properties inAdministering Local and Group policy Identify and resolve logon issues Active Directory objects Administering Local and Group policy Configure application compatibilityUnderstanding and Managing Folder objects Configure application restrictionsRedirection and User Profiles including Understanding and Managing Folder Identify cause of and resolve softwareLocal, Remote and Mandatory profiles. Redirection and User Profiles including failure issuesConfigure User Account Properties in Active Local, Remote and Mandatory profiles. Identify and resolve software configurationDirectory Configure User Account Properties in issuesConfigure application compatibility Active Directory Configure file and folder accessConfigure application restrictions Configure application compatibility Identifying and resolving encryption issuesIdentify cause of and resolve software failure Configure application restrictions Configure shared resources andissues Identify cause of and resolve software Homegroup settingsIdentify and resolve software configuration failure issues Configuring offline file policies; transparentissues Identify and resolve software cachingConfigure file and folder access configuration issues Configuring data collector sets; generatingIdentifying and resolving encryption issues Configure file and folder access a system diagnostics reportConfigure shared resources and Homegroup Identifying and resolving encryption Analyzing system and application logs;settings issues analyzing started servicesConfiguring offline file policies; transparent Configure shared resources and Configuring system restore points;caching Homegroup settings restoring system settings;Configuring data collector sets; generating a Configuring offline file policies; last known good configuration;system diagnostics report transparent caching complete restore.Analyzing system and application logs; Configuring data collector sets; Configuring file restore points;analyzing started services generating a system diagnostics report restoring previous versions of files andConfiguring system restore points; Analyzing system and application logs; folders;restoring system settings; analyzing started services restoring damaged or deleted files bylast known good configuration; Configuring system restore points; using shadow copiescomplete restore. restoring system settings; Checking whether the application runs inConfiguring file restore points; last known good configuration; Safe mode; checking recently addedrestoring previous versions of files and complete restore. programsfolders; Configuring file restore points; Using PSRrestoring damaged or deleted files by using restoring previous versions of files and set preferred wireless networks;shadow copies folders; configuring network adaptersChecking whether the application runs in restoring damaged or deleted files by Configuring location-aware printingSafe mode; checking recently added using shadow copies Hardware and printerfailure;programs Checking whether the application runs in Server, driver and network issues; Using PSR Safe mode; checking recently added configuring providers;set preferred wireless networks; programs managing add-ons;configuring network adapters Using PSR controlling InPrivate mode;Configuring location-aware printing set preferred wireless networks; certificates for secure Web sitesHardware and printerfailure; configuring network adapters Adding trusted sites;Server, driver and network issues; Configuring location-aware printing advanced settings;configuring providers; Hardware and printerfailure; installing plug-ins;managing add-ons; Server, driver and network issues; identifying group policy restrictions;controlling InPrivate mode; configuring providers; certificatescertificates for secure Web sites managing add-ons; Analyzing services;Adding trusted sites; controlling InPrivate mode; analyzing programs;advanced settings; certificates for secure Web sites analyzing processes;installing plug-ins; Adding trusted sites; analyzing browser helper add-ons;identifying group policy restrictions; advanced settings; user account control certificates installing plug-ins; How to use new security features likeAnalyzing services; identifying group policy restrictions; Smart Screen Filteringanalyzing programs; certificates Configure Notification and Logging;


analyzing processes; Analyzing services; Network Security Tools;analyzing browser helper add-ons; analyzing programs; Identify and Resolve Firewall Issuesuser account control analyzing processes; configuring Windows Update policies;How to use new security features like Smart analyzing browser helper add-ons; reviewing update history;Screen Filtering user account control checking for new updates;Configure Notification and Logging; How to use new security features like rolling back updates.Network Security Tools; Smart Screen Filtering Identifying software update level;Identify and Resolve Firewall Issues Configure Notification and Logging; checking whether client is receivingconfiguring Windows Update policies; Network Security Tools; regularly scheduled updates;reviewing update history; Identify and Resolve Firewall Issues identifying incompatibility of update withchecking for new updates; configuring Windows Update policies; other applicationsrolling back updates. reviewing update history;Identifying software update level; checking for new updates;checking whether client is receiving regularly rolling back updates. linescheduled updates; Identifying software update level; Deploying Windows 7 using imagesidentifying incompatibility of update with checking whether client is receiving Windows 7 licensing issuesother applications regularly scheduled updates; Create and booting from a VHD disk in

identifying incompatibility of update with Windows 7other applications Understand the impact of Driver Updates

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programs last known good configuration; Hardware and printerfailure;Using PSR complete restore. Server, driver and network issues; set preferred wireless networks; Configuring file restore points; configuring providers;configuring network adapters restoring previous versions of files and managing add-ons;Configuring location-aware printing folders; controlling InPrivate mode;Hardware and printerfailure; restoring damaged or deleted files by certificates for secure Web sitesServer, driver and network issues; using shadow copies Adding trusted sites;configuring providers; Checking whether the application runs in advanced settings;managing add-ons; Safe mode; checking recently added installing plug-ins;controlling InPrivate mode; programs identifying group policy restrictions;certificates for secure Web sites Using PSR certificatesAdding trusted sites; set preferred wireless networks; Analyzing services;advanced settings; configuring network adapters analyzing programs;installing plug-ins; Configuring location-aware printing analyzing processes;identifying group policy restrictions; Hardware and printerfailure; analyzing browser helper add-ons;certificates Server, driver and network issues; user account control Analyzing services; configuring providers; How to use new security features likeanalyzing programs; managing add-ons; Smart Screen Filteringanalyzing processes; controlling InPrivate mode; Configure Notification and Logging;analyzing browser helper add-ons; certificates for secure Web sites Network Security Tools;user account control Adding trusted sites; Identify and Resolve Firewall IssuesHow to use new security features like Smart advanced settings; configuring Windows Update policies;Screen Filtering installing plug-ins; reviewing update history;Configure Notification and Logging; identifying group policy restrictions; checking for new updates;Network Security Tools; certificates rolling back updates.Identify and Resolve Firewall Issues Analyzing services; Identifying software update level;configuring Windows Update policies; analyzing programs; checking whether client is receivingreviewing update history; analyzing processes; regularly scheduled updates;checking for new updates; analyzing browser helper add-ons; identifying incompatibility of update withrolling back updates. user account control other applicationsIdentifying software update level; How to use new security features likechecking whether client is receiving regularly Smart Screen Filteringscheduled updates; Configure Notification and Logging; lineidentifying incompatibility of update with Network Security Tools; Deploying Windows 7 using imagesother applications Identify and Resolve Firewall Issues Windows 7 licensing issues

configuring Windows Update policies; Create and booting from a VHD disk inModule 3: Using Windows 7 in anetwork. reviewing update history; Windows 7line checking for new updates; Understand the impact of Driver Updates

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checking whether client is receiving Configure VPN settingsregularly scheduled updates; Identify and resolve network connectivity

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Identify and resolve software configuration Active Directory a system diagnostics reportissues Configure application compatibility Analyzing system and application logs;Configure file and folder access Configure application restrictions analyzing started servicesIdentifying and resolving encryption issues Identify cause of and resolve software Configuring system restore points;Configure shared resources and Homegroup failure issues restoring system settings;settings Identify and resolve software last known good configuration;Configuring offline file policies; transparent configuration issues complete restore.caching Configure file and folder access Configuring file restore points;Configuring data collector sets; generating a Identifying and resolving encryption restoring previous versions of files andsystem diagnostics report issues folders;Analyzing system and application logs; Configure shared resources and restoring damaged or deleted files byanalyzing started services Homegroup settings using shadow copiesConfiguring system restore points; Configuring offline file policies; Checking whether the application runs inrestoring system settings; transparent caching Safe mode; checking recently addedlast known good configuration; Configuring data collector sets; programscomplete restore. generating a system diagnostics report Using PSRConfiguring file restore points; Analyzing system and application logs; set preferred wireless networks;restoring previous versions of files and analyzing started services configuring network adaptersfolders; Configuring system restore points; Configuring location-aware printingrestoring damaged or deleted files by using restoring system settings; Hardware and printerfailure;shadow copies last known good configuration; Server, driver and network issues; Checking whether the application runs in complete restore. configuring providers;Safe mode; checking recently added Configuring file restore points; managing add-ons;programs restoring previous versions of files and controlling InPrivate mode;Using PSR folders; certificates for secure Web sitesset preferred wireless networks; restoring damaged or deleted files by Adding trusted sites;configuring network adapters using shadow copies advanced settings;Configuring location-aware printing Checking whether the application runs in installing plug-ins;Hardware and printerfailure; Safe mode; checking recently added identifying group policy restrictions;Server, driver and network issues; programs certificatesconfiguring providers; Using PSR Analyzing services;managing add-ons; set preferred wireless networks; analyzing programs;controlling InPrivate mode; configuring network adapters analyzing processes;certificates for secure Web sites Configuring location-aware printing analyzing browser helper add-ons;Adding trusted sites; Hardware and printerfailure; user account control advanced settings; Server, driver and network issues; How to use new security features likeinstalling plug-ins; configuring providers; Smart Screen Filteringidentifying group policy restrictions; managing add-ons; Configure Notification and Logging;certificates controlling InPrivate mode; Network Security Tools;Analyzing services; certificates for secure Web sites Identify and Resolve Firewall Issuesanalyzing programs; Adding trusted sites; configuring Windows Update policies;analyzing processes; advanced settings; reviewing update history;analyzing browser helper add-ons; installing plug-ins; checking for new updates;user account control identifying group policy restrictions; rolling back updates.How to use new security features like Smart certificates Identifying software update level;Screen Filtering Analyzing services; checking whether client is receivingConfigure Notification and Logging; analyzing programs; regularly scheduled updates;Network Security Tools; analyzing processes; identifying incompatibility of update withIdentify and Resolve Firewall Issues analyzing browser helper add-ons; other applicationsconfiguring Windows Update policies; user account control reviewing update history; How to use new security features likechecking for new updates; Smart Screen Filtering linerolling back updates. Configure Notification and Logging; Deploying Windows 7 using imagesIdentifying software update level; Network Security Tools; Windows 7 licensing issueschecking whether client is receiving regularly Identify and Resolve Firewall Issues Create and booting from a VHD disk inscheduled updates; configuring Windows Update policies; Windows 7identifying incompatibility of update with reviewing update history; Understand the impact of Driver Updatesother applications checking for new updates; Understand the Windows 7 Boot process

rolling back updates. Configure Branch CacheIdentifying software update level; Configure VPN settings

line checking whether client is receiving Identify and resolve network connectivityDeploying Windows 7 using images regularly scheduled updates; issuesWindows 7 licensing issues identifying incompatibility of update with Identify and resolve names resolutionCreate and booting from a VHD disk in other applications issuesWindows 7 Identify and resolve logon issuesUnderstand the impact of Driver Updates Module 8: Repairing Windows 7 Administering Local and Group policy


Understand the Windows 7 Boot process line objectsConfigure Branch Cache Configuring Backup and Recovery Understanding and Managing FolderConfigure VPN settings Options Redirection and User Profiles includingIdentify and resolve network connectivity Local, Remote and Mandatory profiles.issues Configure User Account Properties inIdentify and resolve names resolution issues line Active Directory Identify and resolve logon issues Deploying Windows 7 using images Configure application compatibilityAdministering Local and Group policy Windows 7 licensing issues Configure application restrictionsobjects Create and booting from a VHD disk in Identify cause of and resolve softwareUnderstanding and Managing Folder Windows 7 failure issuesRedirection and User Profiles including Understand the impact of Driver Updates Identify and resolve software configurationLocal, Remote and Mandatory profiles. 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Identifying and resolving encryption programsConfiguring file restore points; issues Using PSRrestoring previous versions of files and Configure shared resources and set preferred wireless networks;folders; Homegroup settings configuring network adaptersrestoring damaged or deleted files by using Configuring offline file policies; Configuring location-aware printingshadow copies transparent caching Hardware and printerfailure;Checking whether the application runs in Configuring data collector sets; Server, driver and network issues; Safe mode; checking recently added generating a system diagnostics report configuring providers;programs Analyzing system and application logs; managing add-ons;Using PSR analyzing started services controlling InPrivate mode;set preferred wireless networks; Configuring system restore points; certificates for secure Web sitesconfiguring network adapters restoring system settings; Adding trusted sites;Configuring location-aware printing last known good configuration; advanced settings;Hardware and printerfailure; complete restore. installing plug-ins;Server, driver and network issues; Configuring file restore points; identifying group policy restrictions;configuring providers; restoring previous versions of files and certificatesmanaging add-ons; folders; Analyzing services;controlling InPrivate mode; restoring damaged or deleted files by analyzing programs;certificates for secure Web sites using shadow copies analyzing processes;Adding trusted sites; Checking whether the application runs in analyzing browser helper add-ons;advanced settings; Safe mode; checking recently added user account control installing plug-ins; programs How to use new security features likeidentifying group policy restrictions; Using PSR Smart Screen Filteringcertificates set preferred wireless networks; Configure Notification and Logging;Analyzing services; configuring network adapters Network Security Tools;analyzing programs; Configuring location-aware printing Identify and Resolve Firewall Issuesanalyzing processes; Hardware and printerfailure; configuring Windows Update policies;analyzing browser helper add-ons; Server, driver and network issues; reviewing update history;user account control configuring providers; checking for new updates;How to use new security features like Smart managing add-ons; rolling back updates.Screen Filtering controlling InPrivate mode; Identifying software update level;Configure Notification and Logging; certificates for secure Web sites checking whether client is receivingNetwork Security Tools; Adding trusted sites; regularly scheduled updates;


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Smart Screen Filtering Understand the Windows 7 Boot processConfigure Notification and Logging; Configure Branch Cache

line Network Security Tools; Configure VPN settingsDeploying Windows 7 using images Identify and Resolve Firewall Issues Identify and resolve network connectivityWindows 7 licensing issues configuring Windows Update policies; issuesCreate and booting from a VHD disk in reviewing update history; Identify and resolve names resolutionWindows 7 checking for new updates; issuesUnderstand the impact of Driver Updates rolling back updates. Identify and resolve logon issuesUnderstand the Windows 7 Boot process Identifying software update level; Administering Local and Group policyConfigure Branch Cache checking whether client is receiving objectsConfigure VPN settings regularly scheduled updates; Understanding and Managing FolderIdentify and resolve network connectivity identifying incompatibility of update with Redirection and User Profiles includingissues other applications Local, Remote and Mandatory profiles.Identify and resolve names resolution issues Configure User Account Properties inIdentify and resolve logon issues Active Directory Administering Local and Group policy line Configure application compatibilityobjects Deploying Windows 7 using images Configure application restrictionsUnderstanding and Managing Folder Windows 7 licensing issues Identify cause of and resolve softwareRedirection and User Profiles including Create and booting from a VHD disk in failure issuesLocal, Remote and Mandatory profiles. Windows 7 Identify and resolve software configurationConfigure User Account Properties in Active Understand the impact of Driver Updates issuesDirectory Understand the Windows 7 Boot process Configure file and folder accessConfigure application compatibility Configure Branch Cache Identifying and resolving encryption issuesConfigure application restrictions Configure VPN settings Configure shared resources andIdentify cause of and resolve software failure Identify and resolve network connectivity Homegroup settingsissues issues Configuring offline file policies; transparentIdentify and resolve software configuration Identify and resolve names resolution cachingissues issues Configuring data collector sets; generatingConfigure file and folder access Identify and resolve logon issues a system diagnostics reportIdentifying and resolving encryption issues Administering Local and Group policy Analyzing system and application logs;Configure shared resources and Homegroup objects analyzing started servicessettings Understanding and Managing Folder Configuring system restore points;Configuring offline file policies; transparent Redirection and User Profiles including restoring system settings;caching Local, Remote and Mandatory profiles. last known good configuration;Configuring data collector sets; generating a Configure User Account Properties in complete restore.system diagnostics report Active Directory Configuring file restore points;Analyzing system and application logs; Configure application compatibility restoring previous versions of files andanalyzing started services Configure application restrictions folders;Configuring system restore points; Identify cause of and resolve software restoring damaged or deleted files byrestoring system settings; failure issues using shadow copieslast known good configuration; Identify and resolve software Checking whether the application runs incomplete restore. configuration issues Safe mode; checking recently addedConfiguring file restore points; Configure file and folder access programsrestoring previous versions of files and Identifying and resolving encryption Using PSRfolders; issues set preferred wireless networks;restoring damaged or deleted files by using Configure shared resources and configuring network adaptersshadow copies Homegroup settings Configuring location-aware printingChecking whether the application runs in Configuring offline file policies; Hardware and printerfailure;Safe mode; checking recently added transparent caching Server, driver and network issues; programs Configuring data collector sets; configuring providers;Using PSR generating a system diagnostics report managing add-ons;set preferred wireless networks; Analyzing system and application logs; controlling InPrivate mode;configuring network adapters analyzing started services certificates for secure Web sitesConfiguring location-aware printing Configuring system restore points; Adding trusted sites;Hardware and printerfailure; restoring system settings; advanced settings;Server, driver and network issues; last known good configuration; installing plug-ins;


configuring providers; complete restore. identifying group policy restrictions;managing add-ons; Configuring file restore points; certificatescontrolling InPrivate mode; restoring previous versions of files and Analyzing services;certificates for secure Web sites folders; analyzing programs;Adding trusted sites; restoring damaged or deleted files by analyzing processes;advanced settings; using shadow copies analyzing browser helper add-ons;installing plug-ins; Checking whether the application runs in user account control identifying group policy restrictions; Safe mode; checking recently added How to use new security features likecertificates programs Smart Screen FilteringAnalyzing services; Using PSR Configure Notification and Logging;analyzing programs; set preferred wireless networks; Network Security Tools;analyzing processes; configuring network adapters Identify and Resolve Firewall Issuesanalyzing browser helper add-ons; Configuring location-aware printing configuring Windows Update policies;user account control Hardware and printerfailure; reviewing update history;How to use new security features like Smart Server, driver and network issues; checking for new updates;Screen Filtering configuring providers; rolling back updates.Configure Notification and Logging; managing add-ons; Identifying software update level;Network Security Tools; controlling InPrivate mode; checking whether client is receivingIdentify and Resolve Firewall Issues certificates for secure Web sites regularly scheduled updates;configuring Windows Update policies; Adding trusted sites; identifying incompatibility of update withreviewing update history; advanced settings; other applicationschecking for new updates; installing plug-ins;rolling back updates. identifying group policy restrictions;Identifying software update level; certificates linechecking whether client is receiving regularly Analyzing services; Deploying Windows 7 using imagesscheduled updates; analyzing programs; Windows 7 licensing issuesidentifying incompatibility of update with analyzing processes; Create and booting from a VHD disk inother applications analyzing browser helper add-ons; Windows 7

user account control Understand the impact of Driver UpdatesHow to use new security features like Understand the Windows 7 Boot process

line Smart Screen Filtering Configure Branch CacheDeploying Windows 7 using images Configure Notification and Logging; Configure VPN settingsWindows 7 licensing issues Network Security Tools; Identify and resolve network connectivityCreate and booting from a VHD disk in Identify and Resolve Firewall Issues issuesWindows 7 configuring Windows Update policies; Identify and resolve names resolutionUnderstand the impact of Driver Updates reviewing update history; issuesUnderstand the Windows 7 Boot process checking for new updates; Identify and resolve logon issuesConfigure Branch Cache rolling back updates. Administering Local and Group policyConfigure VPN settings Identifying software update level; objectsIdentify and resolve network connectivity checking whether client is receiving Understanding and Managing Folderissues regularly scheduled updates; Redirection and User Profiles includingIdentify and resolve names resolution issues identifying incompatibility of update with Local, Remote and Mandatory profiles.Identify and resolve logon issues other applications Configure User Account Properties inAdministering Local and Group policy Active Directory objects Configure application compatibilityUnderstanding and Managing Folder line Configure application restrictionsRedirection and User Profiles including Deploying Windows 7 using images Identify cause of and resolve softwareLocal, Remote and Mandatory profiles. Windows 7 licensing issues failure issuesConfigure User Account Properties in Active Create and booting from a VHD disk in Identify and resolve software configurationDirectory Windows 7 issuesConfigure application compatibility Understand the impact of Driver Updates Configure file and folder accessConfigure application restrictions Understand the Windows 7 Boot process Identifying and resolving encryption issuesIdentify cause of and resolve software failure Configure Branch Cache Configure shared resources andissues Configure VPN settings Homegroup settingsIdentify and resolve software configuration Identify and resolve network connectivity Configuring offline file policies; transparentissues issues cachingConfigure file and folder access Identify and resolve names resolution Configuring data collector sets; generatingIdentifying and resolving encryption issues issues a system diagnostics reportConfigure shared resources and Homegroup Identify and resolve logon issues Analyzing system and application logs;settings Administering Local and Group policy analyzing started servicesConfiguring offline file policies; transparent objects Configuring system restore points;caching Understanding and Managing Folder restoring system settings;Configuring data collector sets; generating a Redirection and User Profiles including last known good configuration;system diagnostics report Local, Remote and Mandatory profiles. complete restore.Analyzing system and application logs; Configure User Account Properties in Configuring file restore points;analyzing started services Active Directory restoring previous versions of files and


Configuring system restore points; Configure application compatibility folders;restoring system settings; Configure application restrictions restoring damaged or deleted files bylast known good configuration; Identify cause of and resolve software using shadow copiescomplete restore. failure issues Checking whether the application runs inConfiguring file restore points; Identify and resolve software Safe mode; checking recently addedrestoring previous versions of files and configuration issues programsfolders; Configure file and folder access Using PSRrestoring damaged or deleted files by using Identifying and resolving encryption set preferred wireless networks;shadow copies issues configuring network adaptersChecking whether the application runs in Configure shared resources and Configuring location-aware printingSafe mode; checking recently added Homegroup settings Hardware and printerfailure;programs Configuring offline file policies; Server, driver and network issues; Using PSR transparent caching configuring providers;set preferred wireless networks; Configuring data collector sets; managing add-ons;configuring network adapters generating a system diagnostics report controlling InPrivate mode;Configuring location-aware printing Analyzing system and application logs; certificates for secure Web sitesHardware and printerfailure; analyzing started services Adding trusted sites;Server, driver and network issues; Configuring system restore points; advanced settings;configuring providers; restoring system settings; installing plug-ins;managing add-ons; last known good configuration; identifying group policy restrictions;controlling InPrivate mode; complete restore. certificatescertificates for secure Web sites Configuring file restore points; Analyzing services;Adding trusted sites; restoring previous versions of files and analyzing programs;advanced settings; folders; analyzing processes;installing plug-ins; restoring damaged or deleted files by analyzing browser helper add-ons;identifying group policy restrictions; using shadow copies user account control certificates Checking whether the application runs in How to use new security features likeAnalyzing services; Safe mode; checking recently added Smart Screen Filteringanalyzing programs; programs Configure Notification and Logging;analyzing processes; Using PSR Network Security Tools;analyzing browser helper add-ons; set preferred wireless networks; Identify and Resolve Firewall Issuesuser account control configuring network adapters configuring Windows Update policies;How to use new security features like Smart Configuring location-aware printing reviewing update history;Screen Filtering Hardware and printerfailure; checking for new updates;Configure Notification and Logging; Server, driver and network issues; rolling back updates.Network Security Tools; configuring providers; Identifying software update level;Identify and Resolve Firewall Issues managing add-ons; checking whether client is receivingconfiguring Windows Update policies; controlling InPrivate mode; regularly scheduled updates;reviewing update history; certificates for secure Web sites identifying incompatibility of update withchecking for new updates; Adding trusted sites; other applicationsrolling back updates. advanced settings;Identifying software update level; installing plug-ins;checking whether client is receiving regularly identifying group policy restrictions; linescheduled updates; certificates Deploying Windows 7 using imagesidentifying incompatibility of update with Analyzing services; Windows 7 licensing issuesother applications analyzing programs; Create and booting from a VHD disk in

analyzing processes; Windows 7Module 4: Using Windows 7 with Active analyzing browser helper add-ons; Understand the impact of Driver UpdatesDirectory user account control Understand the Windows 7 Boot processline How to use new security features like Configure Branch Cache

Configure authentication and authorization Smart Screen Filtering Configure VPN settingsConfigure Notification and Logging; Identify and resolve network connectivityNetwork Security Tools; issues

line Identify and Resolve Firewall Issues Identify and resolve names resolutionDeploying Windows 7 using images configuring Windows Update policies; issuesWindows 7 licensing issues reviewing update history; Identify and resolve logon issuesCreate and booting from a VHD disk in checking for new updates; Administering Local and Group policyWindows 7 rolling back updates. objectsUnderstand the impact of Driver Updates Identifying software update level; Understanding and Managing FolderUnderstand the Windows 7 Boot process checking whether client is receiving Redirection and User Profiles includingConfigure Branch Cache regularly scheduled updates; Local, Remote and Mandatory profiles.Configure VPN settings identifying incompatibility of update with Configure User Account Properties inIdentify and resolve network connectivity other applications Active Directory issues Configure application compatibilityIdentify and resolve names resolution issues Configure application restrictionsIdentify and resolve logon issues line Identify cause of and resolve software


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Configure file and folder access set preferred wireless networks;Configuring file restore points; Identifying and resolving encryption configuring network adaptersrestoring previous versions of files and issues Configuring location-aware printingfolders; Configure shared resources and Hardware and printerfailure;restoring damaged or deleted files by using Homegroup settings Server, driver and network issues; shadow copies Configuring offline file policies; configuring providers;Checking whether the application runs in transparent caching managing add-ons;Safe mode; checking recently added Configuring data collector sets; controlling InPrivate mode;programs generating a system diagnostics report certificates for secure Web sitesUsing PSR Analyzing system and application logs; Adding trusted sites;set preferred wireless networks; analyzing started services advanced settings;configuring network adapters Configuring system restore points; installing plug-ins;Configuring location-aware printing restoring system settings; identifying group policy restrictions;Hardware and printerfailure; last known good configuration; certificatesServer, driver and network issues; complete restore. 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scheduled updates; analyzing processes; Understand the impact of Driver Updatesidentifying incompatibility of update with analyzing browser helper add-ons; Understand the Windows 7 Boot processother applications user account control Configure Branch Cache

How to use new security features like Configure VPN settingsSmart Screen Filtering Identify and resolve network connectivity

line Configure Notification and Logging; issuesDeploying Windows 7 using images Network Security Tools; Identify and resolve names resolutionWindows 7 licensing issues Identify and Resolve Firewall Issues issuesCreate and booting from a VHD disk in configuring Windows Update policies; Identify and resolve logon issuesWindows 7 reviewing update history; Administering Local and Group policyUnderstand the impact of Driver Updates checking for new updates; objectsUnderstand the Windows 7 Boot process rolling back updates. 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Identify and resolve software Using PSRConfiguring file restore points; configuration issues set preferred wireless networks;restoring previous versions of files and Configure file and folder access configuring network adaptersfolders; Identifying and resolving encryption Configuring location-aware printingrestoring damaged or deleted files by using issues Hardware and printerfailure;shadow copies Configure shared resources and Server, driver and network issues; Checking whether the application runs in Homegroup settings configuring providers;Safe mode; checking recently added Configuring offline file policies; managing add-ons;programs transparent caching controlling InPrivate mode;Using PSR Configuring data collector sets; certificates for secure Web sitesset preferred wireless networks; generating a system diagnostics report Adding trusted sites;configuring network adapters Analyzing system and application logs; advanced settings;Configuring location-aware printing analyzing started services installing plug-ins;Hardware and printerfailure; Configuring system restore points; identifying group policy restrictions;Server, driver and network issues; restoring system settings; certificatesconfiguring providers; last known good configuration; Analyzing services;managing add-ons; complete restore. analyzing programs;controlling InPrivate mode; Configuring file restore points; analyzing processes;certificates for secure Web sites restoring previous versions of files and analyzing browser helper add-ons;Adding trusted sites; folders; user account control advanced settings; restoring damaged or deleted files by How to use new security features likeinstalling plug-ins; using shadow copies Smart Screen Filtering


identifying group policy restrictions; Checking whether the application runs in Configure Notification and Logging;certificates Safe mode; checking recently added Network Security Tools;Analyzing services; programs Identify and Resolve Firewall Issuesanalyzing programs; Using PSR configuring Windows Update policies;analyzing processes; set preferred wireless networks; reviewing update history;analyzing browser helper add-ons; configuring network adapters checking for new updates;user account control Configuring location-aware printing rolling back updates.How to use new security features like Smart Hardware and printerfailure; Identifying software update level;Screen Filtering Server, driver and network issues; checking whether client is receivingConfigure Notification and Logging; configuring providers; regularly scheduled updates;Network Security Tools; managing add-ons; identifying incompatibility of update withIdentify and Resolve Firewall Issues controlling InPrivate mode; other applicationsconfiguring Windows Update policies; certificates for secure Web sitesreviewing update history; Adding trusted sites; Manage Internet Explorer Add-ons checking for new updates; advanced settings; linerolling back updates. installing plug-ins;Identifying software update level; identifying group policy restrictions; Module 12 Windows 7 Firewallchecking whether client is receiving regularly certificates linescheduled updates; Analyzing services; Securing Network Application andidentifying incompatibility of update with analyzing programs; Features;other applications analyzing processes; Firewall rules;

analyzing browser helper add-ons;user account control

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restoring damaged or deleted files by using Configure application restrictions folders;shadow copies Identify cause of and resolve software restoring damaged or deleted files byChecking whether the application runs in failure issues using shadow copiesSafe mode; checking recently added Identify and resolve software Checking whether the application runs inprograms configuration issues Safe mode; checking recently addedUsing PSR Configure file and folder access programsset preferred wireless networks; Identifying and resolving encryption Using PSRconfiguring network adapters issues set preferred wireless networks;Configuring location-aware printing Configure shared resources and configuring network adaptersHardware and printerfailure; Homegroup settings Configuring location-aware printingServer, driver and network issues; Configuring offline file policies; Hardware and printerfailure;configuring providers; transparent caching Server, driver and network issues; managing add-ons; Configuring data collector sets; configuring providers;controlling InPrivate mode; generating a system diagnostics report managing add-ons;certificates for secure Web sites Analyzing system and application logs; controlling InPrivate mode;Adding trusted sites; analyzing started services certificates for secure Web sitesadvanced settings; Configuring system restore points; Adding trusted sites;installing plug-ins; restoring system settings; advanced settings;identifying group policy restrictions; last known good configuration; installing plug-ins;certificates complete restore. identifying group policy restrictions;Analyzing services; Configuring file restore points; certificatesanalyzing programs; restoring previous versions of files and Analyzing services;analyzing processes; folders; analyzing programs;analyzing browser helper add-ons; restoring damaged or deleted files by analyzing processes;user account control using shadow copies analyzing browser helper add-ons;How to use new security features like Smart Checking whether the application runs in user account control Screen Filtering Safe mode; checking recently added How to use new security features likeConfigure Notification and Logging; programs Smart Screen FilteringNetwork Security Tools; Using PSR Configure Notification and Logging;Identify and Resolve Firewall Issues set preferred wireless networks; Network Security Tools;configuring Windows Update policies; configuring network adapters Identify and Resolve Firewall Issuesreviewing update history; Configuring location-aware printing configuring Windows Update policies;checking for new updates; Hardware and printerfailure; reviewing update history;rolling back updates. Server, driver and network issues; checking for new updates;Identifying software update level; configuring providers; rolling back updates.checking whether client is receiving regularly managing add-ons; Identifying software update level;scheduled updates; controlling InPrivate mode; checking whether client is receivingidentifying incompatibility of update with certificates for secure Web sites regularly scheduled updates;other applications Adding trusted sites; identifying incompatibility of update with

advanced settings; other applicationsinstalling plug-ins;

line identifying group policy restrictions;Deploying Windows 7 using images certificates lineWindows 7 licensing issues Analyzing services; Deploying Windows 7 using imagesCreate and booting from a VHD disk in analyzing programs; Windows 7 licensing issuesWindows 7 analyzing processes; Create and booting from a VHD disk inUnderstand the impact of Driver Updates analyzing browser helper add-ons; Windows 7Understand the Windows 7 Boot process user account control Understand the impact of Driver UpdatesConfigure Branch Cache How to use new security features like Understand the Windows 7 Boot processConfigure VPN settings Smart Screen Filtering Configure Branch CacheIdentify and resolve network connectivity Configure Notification and Logging; Configure VPN settingsissues Network Security Tools; Identify and resolve network connectivityIdentify and resolve names resolution issues Identify and Resolve Firewall Issues issuesIdentify and resolve logon issues configuring Windows Update policies; Identify and resolve names resolutionAdministering Local and Group policy reviewing update history; issuesobjects checking for new updates; Identify and resolve logon issuesUnderstanding and Managing Folder rolling back updates. Administering Local and Group policyRedirection and User Profiles including Identifying software update level; objectsLocal, Remote and Mandatory profiles. checking whether client is receiving Understanding and Managing FolderConfigure User Account Properties in Active regularly scheduled updates; Redirection and User Profiles includingDirectory identifying incompatibility of update with Local, Remote and Mandatory profiles.Configure application compatibility other applications Configure User Account Properties inConfigure application restrictions Active Directory Identify cause of and resolve software failure Configure application compatibilityissues line Configure application restrictionsIdentify and resolve software configuration Deploying Windows 7 using images Identify cause of and resolve software


issues Windows 7 licensing issues failure issuesConfigure file and folder access Create and booting from a VHD disk in Identify and resolve software configurationIdentifying and resolving encryption issues Windows 7 issuesConfigure shared resources and Homegroup Understand the impact of Driver Updates Configure file and folder accesssettings Understand the Windows 7 Boot process Identifying and resolving encryption issuesConfiguring offline file policies; transparent Configure Branch Cache Configure shared resources andcaching Configure VPN settings Homegroup settingsConfiguring data collector sets; generating a Identify and resolve network connectivity Configuring offline file policies; transparentsystem diagnostics report issues cachingAnalyzing system and application logs; Identify and resolve names resolution Configuring data collector sets; generatinganalyzing started services issues a system diagnostics reportConfiguring system restore points; Identify and resolve logon issues Analyzing system and application logs;restoring system settings; Administering Local and Group policy analyzing started serviceslast known good configuration; objects Configuring system restore points;complete restore. Understanding and Managing Folder restoring system settings;Configuring file restore points; Redirection and User Profiles including last known good configuration;restoring previous versions of files and Local, Remote and Mandatory profiles. complete restore.folders; Configure User Account Properties in Configuring file restore points;restoring damaged or deleted files by using Active Directory restoring previous versions of files andshadow copies Configure application compatibility folders;Checking whether the application runs in Configure application restrictions restoring damaged or deleted files bySafe mode; checking recently added Identify cause of and resolve software using shadow copiesprograms failure issues Checking whether the application runs inUsing PSR Identify and resolve software Safe mode; checking recently addedset preferred wireless networks; configuration issues programsconfiguring network adapters Configure file and folder access Using PSRConfiguring location-aware printing Identifying and resolving encryption set preferred wireless networks;Hardware and printerfailure; issues configuring network adaptersServer, driver and network issues; Configure shared resources and Configuring location-aware printingconfiguring providers; Homegroup settings Hardware and printerfailure;managing add-ons; Configuring offline file policies; Server, driver and network issues; controlling InPrivate mode; transparent caching configuring providers;certificates for secure Web sites Configuring data collector sets; managing add-ons;Adding trusted sites; generating a system diagnostics report controlling InPrivate mode;advanced settings; Analyzing system and application logs; certificates for secure Web sitesinstalling plug-ins; analyzing started services Adding trusted sites;identifying group policy restrictions; Configuring system restore points; advanced settings;certificates restoring system settings; installing plug-ins;Analyzing services; last known good configuration; identifying group policy restrictions;analyzing programs; complete restore. certificatesanalyzing processes; Configuring file restore points; Analyzing services;analyzing browser helper add-ons; restoring previous versions of files and analyzing programs;user account control folders; analyzing processes;How to use new security features like Smart restoring damaged or deleted files by analyzing browser helper add-ons;Screen Filtering using shadow copies user account control Configure Notification and Logging; Checking whether the application runs in How to use new security features likeNetwork Security Tools; Safe mode; checking recently added Smart Screen FilteringIdentify and Resolve Firewall Issues programs Configure Notification and Logging;configuring Windows Update policies; Using PSR Network Security Tools;reviewing update history; set preferred wireless networks; Identify and Resolve Firewall Issueschecking for new updates; configuring network adapters configuring Windows Update policies;rolling back updates. Configuring location-aware printing reviewing update history;Identifying software update level; Hardware and printerfailure; checking for new updates;checking whether client is receiving regularly Server, driver and network issues; rolling back updates.scheduled updates; configuring providers; Identifying software update level;identifying incompatibility of update with managing add-ons; checking whether client is receivingother applications controlling InPrivate mode; regularly scheduled updates;

certificates for secure Web sites identifying incompatibility of update withModule 5: Using Applications with Windows 7 Adding trusted sites; other applicationsline advanced settings;

Configure user account control installing plug-ins;identifying group policy restrictions; linecertificates Deploying Windows 7 using images

line Analyzing services; Windows 7 licensing issuesDeploying Windows 7 using images analyzing programs; Create and booting from a VHD disk inWindows 7 licensing issues analyzing processes; Windows 7


Create and booting from a VHD disk in analyzing browser helper add-ons; Understand the impact of Driver UpdatesWindows 7 user account control Understand the Windows 7 Boot processUnderstand the impact of Driver Updates How to use new security features like Configure Branch CacheUnderstand the Windows 7 Boot process Smart Screen Filtering Configure VPN settingsConfigure Branch Cache Configure Notification and Logging; Identify and resolve network connectivityConfigure VPN settings Network Security Tools; issuesIdentify and resolve network connectivity Identify and Resolve Firewall Issues Identify and resolve names resolutionissues configuring Windows Update policies; issuesIdentify and resolve names resolution issues reviewing update history; Identify and resolve logon issuesIdentify and resolve logon issues checking for new updates; Administering Local and Group policyAdministering Local and Group policy rolling back updates. objectsobjects Identifying software update level; Understanding and Managing FolderUnderstanding and Managing Folder checking whether client is receiving Redirection and User Profiles includingRedirection and User Profiles including regularly scheduled updates; Local, Remote and Mandatory profiles.Local, Remote and Mandatory profiles. identifying incompatibility of update with Configure User Account Properties inConfigure User Account Properties in Active other applications Active Directory Directory Configure application compatibilityConfigure application compatibility Identify and resolve wireless connectivity Configure application restrictionsConfigure application restrictions issues Identify cause of and resolve softwareIdentify cause of and resolve software failure line failure issuesissues Identify and resolve software configurationIdentify and resolve software configuration Module 10: Printing in windows 7 issuesissues line Configure file and folder accessConfigure file and folder access Configure Printers and queues Identifying and resolving encryption issuesIdentifying and resolving encryption issues Configure shared resources andConfigure shared resources and Homegroup Homegroup settingssettings line Configuring offline file policies; transparentConfiguring offline file policies; transparent Deploying Windows 7 using images cachingcaching Windows 7 licensing issues Configuring data collector sets; generatingConfiguring data collector sets; generating a Create and booting from a VHD disk in a system diagnostics reportsystem diagnostics report Windows 7 Analyzing system and application logs;Analyzing system and application logs; Understand the impact of Driver Updates analyzing started servicesanalyzing started services Understand the Windows 7 Boot process Configuring system restore points;Configuring system restore points; Configure Branch Cache restoring system settings;restoring system settings; Configure VPN settings last known good configuration;last known good configuration; Identify and resolve network connectivity complete restore.complete restore. issues Configuring file restore points;Configuring file restore points; Identify and resolve names resolution restoring previous versions of files andrestoring previous versions of files and issues folders;folders; Identify and resolve logon issues restoring damaged or deleted files byrestoring damaged or deleted files by using Administering Local and Group policy using shadow copiesshadow copies objects Checking whether the application runs inChecking whether the application runs in Understanding and Managing Folder Safe mode; checking recently addedSafe mode; checking recently added Redirection and User Profiles including programsprograms Local, Remote and Mandatory profiles. Using PSRUsing PSR Configure User Account Properties in set preferred wireless networks;set preferred wireless networks; Active Directory configuring network adaptersconfiguring network adapters Configure application compatibility Configuring location-aware printingConfiguring location-aware printing Configure application restrictions Hardware and printerfailure;Hardware and printerfailure; Identify cause of and resolve software Server, driver and network issues; Server, driver and network issues; failure issues configuring providers;configuring providers; Identify and resolve software managing add-ons;managing add-ons; configuration issues controlling InPrivate mode;controlling InPrivate mode; Configure file and folder access certificates for secure Web sitescertificates for secure Web sites Identifying and resolving encryption Adding trusted sites;Adding trusted sites; issues advanced settings;advanced settings; Configure shared resources and installing plug-ins;installing plug-ins; Homegroup settings identifying group policy restrictions;identifying group policy restrictions; Configuring offline file policies; certificatescertificates transparent caching Analyzing services;Analyzing services; Configuring data collector sets; analyzing programs;analyzing programs; generating a system diagnostics report analyzing processes;analyzing processes; Analyzing system and application logs; analyzing browser helper add-ons;analyzing browser helper add-ons; analyzing started services user account control user account control Configuring system restore points; How to use new security features likeHow to use new security features like Smart restoring system settings; Smart Screen Filtering


Screen Filtering last known good configuration; Configure Notification and Logging;Configure Notification and Logging; complete restore. Network Security Tools;Network Security Tools; Configuring file restore points; Identify and Resolve Firewall IssuesIdentify and Resolve Firewall Issues restoring previous versions of files and configuring Windows Update policies;configuring Windows Update policies; folders; reviewing update history;reviewing update history; restoring damaged or deleted files by checking for new updates;checking for new updates; using shadow copies rolling back updates.rolling back updates. Checking whether the application runs in Identifying software update level;Identifying software update level; Safe mode; checking recently added checking whether client is receivingchecking whether client is receiving regularly programs regularly scheduled updates;scheduled updates; Using PSR identifying incompatibility of update withidentifying incompatibility of update with set preferred wireless networks; other applicationsother applications configuring network adapters

Configuring location-aware printing Module 13: Configuring Windows UpdateHardware and printerfailure; line

line Server, driver and network issues; Configuring update settings;Deploying Windows 7 using images configuring providers; determining source of updates;Windows 7 licensing issues managing add-ons;Create and booting from a VHD disk in controlling InPrivate mode;Windows 7 certificates for secure Web sites lineUnderstand the impact of Driver Updates Adding trusted sites; Deploying Windows 7 using imagesUnderstand the Windows 7 Boot process advanced settings; Windows 7 licensing issuesConfigure Branch Cache installing plug-ins; Create and booting from a VHD disk inConfigure VPN settings identifying group policy restrictions; Windows 7Identify and resolve network connectivity certificates Understand the impact of Driver Updatesissues Analyzing services; Understand the Windows 7 Boot processIdentify and resolve names resolution issues analyzing programs; Configure Branch CacheIdentify and resolve logon issues analyzing processes; Configure VPN settingsAdministering Local and Group policy analyzing browser helper add-ons; Identify and resolve network connectivityobjects user account control issuesUnderstanding and Managing Folder How to use new security features like Identify and resolve names resolutionRedirection and User Profiles including Smart Screen Filtering issuesLocal, Remote and Mandatory profiles. Configure Notification and Logging; Identify and resolve logon issuesConfigure User Account Properties in Active Network Security Tools; Administering Local and Group policyDirectory Identify and Resolve Firewall Issues objectsConfigure application compatibility configuring Windows Update policies; Understanding and Managing FolderConfigure application restrictions reviewing update history; Redirection and User Profiles includingIdentify cause of and resolve software failure checking for new updates; Local, Remote and Mandatory profiles.issues rolling back updates. Configure User Account Properties inIdentify and resolve software configuration Identifying software update level; Active Directory issues checking whether client is receiving Configure application compatibilityConfigure file and folder access regularly scheduled updates; Configure application restrictionsIdentifying and resolving encryption issues identifying incompatibility of update with Identify cause of and resolve softwareConfigure shared resources and Homegroup other applications failure issuessettings Identify and resolve software configurationConfiguring offline file policies; transparent issuescaching line Configure file and folder accessConfiguring data collector sets; generating a Deploying Windows 7 using images Identifying and resolving encryption issuessystem diagnostics report Windows 7 licensing issues Configure shared resources andAnalyzing system and application logs; Create and booting from a VHD disk in Homegroup settingsanalyzing started services Windows 7 Configuring offline file policies; transparentConfiguring system restore points; Understand the impact of Driver Updates cachingrestoring system settings; Understand the Windows 7 Boot process Configuring data collector sets; generatinglast known good configuration; Configure Branch Cache a system diagnostics reportcomplete restore. Configure VPN settings Analyzing system and application logs;Configuring file restore points; Identify and resolve network connectivity analyzing started servicesrestoring previous versions of files and issues Configuring system restore points;folders; Identify and resolve names resolution restoring system settings;restoring damaged or deleted files by using issues last known good configuration;shadow copies Identify and resolve logon issues complete restore.Checking whether the application runs in Administering Local and Group policy Configuring file restore points;Safe mode; checking recently added objects restoring previous versions of files andprograms Understanding and Managing Folder folders;Using PSR Redirection and User Profiles including restoring damaged or deleted files byset preferred wireless networks; Local, Remote and Mandatory profiles. using shadow copiesconfiguring network adapters Configure User Account Properties in Checking whether the application runs in


Configuring location-aware printing Active Directory Safe mode; checking recently addedHardware and printerfailure; Configure application compatibility programsServer, driver and network issues; Configure application restrictions Using PSRconfiguring providers; Identify cause of and resolve software set preferred wireless networks;managing add-ons; failure issues configuring network adapterscontrolling InPrivate mode; Identify and resolve software Configuring location-aware printingcertificates for secure Web sites configuration issues Hardware and printerfailure;Adding trusted sites; Configure file and folder access Server, driver and network issues; advanced settings; Identifying and resolving encryption configuring providers;installing plug-ins; issues managing add-ons;identifying group policy restrictions; Configure shared resources and controlling InPrivate mode;certificates Homegroup settings certificates for secure Web sitesAnalyzing services; Configuring offline file policies; Adding trusted sites;analyzing programs; transparent caching advanced settings;analyzing processes; Configuring data collector sets; installing plug-ins;analyzing browser helper add-ons; generating a system diagnostics report identifying group policy restrictions;user account control Analyzing system and application logs; certificatesHow to use new security features like Smart analyzing started services Analyzing services;Screen Filtering Configuring system restore points; analyzing programs;Configure Notification and Logging; restoring system settings; analyzing processes;Network Security Tools; last known good configuration; analyzing browser helper add-ons;Identify and Resolve Firewall Issues complete restore. user account control configuring Windows Update policies; Configuring file restore points; How to use new security features likereviewing update history; restoring previous versions of files and Smart Screen Filteringchecking for new updates; folders; Configure Notification and Logging;rolling back updates. restoring damaged or deleted files by Network Security Tools;Identifying software update level; using shadow copies Identify and Resolve Firewall Issueschecking whether client is receiving regularly Checking whether the application runs in configuring Windows Update policies;scheduled updates; Safe mode; checking recently added reviewing update history;identifying incompatibility of update with programs checking for new updates;other applications Using PSR rolling back updates.

set preferred wireless networks; Identifying software update level;configuring network adapters checking whether client is receiving

line Configuring location-aware printing regularly scheduled updates;Deploying Windows 7 using images Hardware and printerfailure; identifying incompatibility of update withWindows 7 licensing issues Server, driver and network issues; other applicationsCreate and booting from a VHD disk in configuring providers;Windows 7 managing add-ons;Understand the impact of Driver Updates controlling InPrivate mode; lineUnderstand the Windows 7 Boot process certificates for secure Web sites Deploying Windows 7 using imagesConfigure Branch Cache Adding trusted sites; Windows 7 licensing issuesConfigure VPN settings advanced settings; Create and booting from a VHD disk inIdentify and resolve network connectivity installing plug-ins; Windows 7issues identifying group policy restrictions; Understand the impact of Driver UpdatesIdentify and resolve names resolution issues certificates Understand the Windows 7 Boot processIdentify and resolve logon issues Analyzing services; Configure Branch CacheAdministering Local and Group policy analyzing programs; Configure VPN settingsobjects analyzing processes; Identify and resolve network connectivityUnderstanding and Managing Folder analyzing browser helper add-ons; issuesRedirection and User Profiles including user account control Identify and resolve names resolutionLocal, Remote and Mandatory profiles. How to use new security features like issuesConfigure User Account Properties in Active Smart Screen Filtering Identify and resolve logon issuesDirectory Configure Notification and Logging; Administering Local and Group policyConfigure application compatibility Network Security Tools; objectsConfigure application restrictions Identify and Resolve Firewall Issues Understanding and Managing FolderIdentify cause of and resolve software failure configuring Windows Update policies; Redirection and User Profiles includingissues reviewing update history; Local, Remote and Mandatory profiles.Identify and resolve software configuration checking for new updates; Configure User Account Properties inissues rolling back updates. Active Directory Configure file and folder access Identifying software update level; Configure application compatibilityIdentifying and resolving encryption issues checking whether client is receiving Configure application restrictionsConfigure shared resources and Homegroup regularly scheduled updates; Identify cause of and resolve softwaresettings identifying incompatibility of update with failure issuesConfiguring offline file policies; transparent other applications Identify and resolve software configurationcaching issuesConfiguring data collector sets; generating a Module 11: Using windows 7 with the internet Configure file and folder access


system diagnostics report line Identifying and resolving encryption issuesAnalyzing system and application logs; Configuring compatibility view; Configure shared resources andanalyzing started services configuring security settings; Homegroup settingsConfiguring system restore points; Configuring offline file policies; transparentrestoring system settings; cachinglast known good configuration; Configuring data collector sets; generatingcomplete restore. a system diagnostics reportConfiguring file restore points; Analyzing system and application logs;restoring previous versions of files and analyzing started servicesfolders; Configuring system restore points;restoring damaged or deleted files by using restoring system settings;shadow copies last known good configuration;Checking whether the application runs in complete restore.Safe mode; checking recently added Configuring file restore points;programs restoring previous versions of files andUsing PSR folders;set preferred wireless networks; restoring damaged or deleted files byconfiguring network adapters using shadow copiesConfiguring location-aware printing Checking whether the application runs inHardware and printerfailure; Safe mode; checking recently addedServer, driver and network issues; programsconfiguring providers; Using PSRmanaging add-ons; set preferred wireless networks;controlling InPrivate mode; configuring network adapterscertificates for secure Web sites Configuring location-aware printingAdding trusted sites; Hardware and printerfailure;advanced settings; Server, driver and network issues; installing plug-ins; configuring providers;identifying group policy restrictions; managing add-ons;certificates controlling InPrivate mode;Analyzing services; certificates for secure Web sitesanalyzing programs; Adding trusted sites;analyzing processes; advanced settings;analyzing browser helper add-ons; installing plug-ins;user account control identifying group policy restrictions;How to use new security features like Smart certificatesScreen Filtering Analyzing services;Configure Notification and Logging; analyzing programs;Network Security Tools; analyzing processes;Identify and Resolve Firewall Issues analyzing browser helper add-ons;configuring Windows Update policies; user account control reviewing update history; How to use new security features likechecking for new updates; Smart Screen Filteringrolling back updates. Configure Notification and Logging;Identifying software update level; Network Security Tools;checking whether client is receiving regularly Identify and Resolve Firewall Issuesscheduled updates; configuring Windows Update policies;identifying incompatibility of update with reviewing update history;other applications checking for new updates;

rolling back updates.Identifying software update level;

line checking whether client is receivingDeploying Windows 7 using images regularly scheduled updates;Windows 7 licensing issues identifying incompatibility of update withCreate and booting from a VHD disk in other applicationsWindows 7Understand the impact of Driver UpdatesUnderstand the Windows 7 Boot process lineConfigure Branch Cache Deploying Windows 7 using imagesConfigure VPN settings Windows 7 licensing issuesIdentify and resolve network connectivity Create and booting from a VHD disk inissues Windows 7Identify and resolve names resolution issues Understand the impact of Driver UpdatesIdentify and resolve logon issues Understand the Windows 7 Boot processAdministering Local and Group policy Configure Branch Cacheobjects Configure VPN settings


Understanding and Managing Folder Identify and resolve network connectivityRedirection and User Profiles including issuesLocal, Remote and Mandatory profiles. Identify and resolve names resolutionConfigure User Account Properties in Active issuesDirectory Identify and resolve logon issuesConfigure application compatibility Administering Local and Group policyConfigure application restrictions objectsIdentify cause of and resolve software failure Understanding and Managing Folderissues Redirection and User Profiles includingIdentify and resolve software configuration Local, Remote and Mandatory profiles.issues Configure User Account Properties inConfigure file and folder access Active Directory Identifying and resolving encryption issues Configure application compatibilityConfigure shared resources and Homegroup Configure application restrictionssettings Identify cause of and resolve softwareConfiguring offline file policies; transparent failure issuescaching Identify and resolve software configurationConfiguring data collector sets; generating a issuessystem diagnostics report Configure file and folder accessAnalyzing system and application logs; Identifying and resolving encryption issuesanalyzing started services Configure shared resources andConfiguring system restore points; Homegroup settingsrestoring system settings; Configuring offline file policies; transparentlast known good configuration; cachingcomplete restore. Configuring data collector sets; generatingConfiguring file restore points; a system diagnostics reportrestoring previous versions of files and Analyzing system and application logs;folders; analyzing started servicesrestoring damaged or deleted files by using Configuring system restore points;shadow copies restoring system settings;Checking whether the application runs in last known good configuration;Safe mode; checking recently added complete restore.programs Configuring file restore points;Using PSR restoring previous versions of files andset preferred wireless networks; folders;configuring network adapters restoring damaged or deleted files byConfiguring location-aware printing using shadow copiesHardware and printerfailure; Checking whether the application runs inServer, driver and network issues; Safe mode; checking recently addedconfiguring providers; programsmanaging add-ons; Using PSRcontrolling InPrivate mode; set preferred wireless networks;certificates for secure Web sites configuring network adaptersAdding trusted sites; Configuring location-aware printingadvanced settings; Hardware and printerfailure;installing plug-ins; Server, driver and network issues; identifying group policy restrictions; configuring providers;certificates managing add-ons;Analyzing services; controlling InPrivate mode;analyzing programs; certificates for secure Web sitesanalyzing processes; Adding trusted sites;analyzing browser helper add-ons; advanced settings;user account control installing plug-ins;How to use new security features like Smart identifying group policy restrictions;Screen Filtering certificatesConfigure Notification and Logging; Analyzing services;Network Security Tools; analyzing programs;Identify and Resolve Firewall Issues analyzing processes;configuring Windows Update policies; analyzing browser helper add-ons;reviewing update history; user account control checking for new updates; How to use new security features likerolling back updates. Smart Screen FilteringIdentifying software update level; Configure Notification and Logging;checking whether client is receiving regularly Network Security Tools;scheduled updates; Identify and Resolve Firewall Issuesidentifying incompatibility of update with configuring Windows Update policies;


other applications reviewing update history;checking for new updates;rolling back updates.Identifying software update level;checking whether client is receivingregularly scheduled updates;identifying incompatibility of update withother applications

lineDeploying Windows 7 using imagesWindows 7 licensing issuesCreate and booting from a VHD disk inWindows 7Understand the impact of Driver UpdatesUnderstand the Windows 7 Boot processConfigure Branch CacheConfigure VPN settingsIdentify and resolve network connectivityissuesIdentify and resolve names resolutionissuesIdentify and resolve logon issuesAdministering Local and Group policyobjectsUnderstanding and Managing FolderRedirection and User Profiles includingLocal, Remote and Mandatory profiles.Configure User Account Properties inActive Directory Configure application compatibilityConfigure application restrictionsIdentify cause of and resolve softwarefailure issuesIdentify and resolve software configurationissuesConfigure file and folder accessIdentifying and resolving encryption issuesConfigure shared resources andHomegroup settingsConfiguring offline file policies; transparentcachingConfiguring data collector sets; generatinga system diagnostics reportAnalyzing system and application logs;analyzing started servicesConfiguring system restore points;restoring system settings;last known good configuration;complete restore.Configuring file restore points;restoring previous versions of files andfolders;restoring damaged or deleted files byusing shadow copiesChecking whether the application runs inSafe mode; checking recently addedprogramsUsing PSRset preferred wireless networks;configuring network adaptersConfiguring location-aware printingHardware and printerfailure;Server, driver and network issues; configuring providers;


managing add-ons;controlling InPrivate mode;certificates for secure Web sitesAdding trusted sites;advanced settings;installing plug-ins;identifying group policy restrictions;certificatesAnalyzing services;analyzing programs;analyzing processes;analyzing browser helper add-ons;user account control How to use new security features likeSmart Screen FilteringConfigure Notification and Logging;Network Security Tools;Identify and Resolve Firewall Issuesconfiguring Windows Update policies;reviewing update history;checking for new updates;rolling back updates.Identifying software update level;checking whether client is receivingregularly scheduled updates;identifying incompatibility of update withother applications

lineDeploying Windows 7 using imagesWindows 7 licensing issuesCreate and booting from a VHD disk inWindows 7Understand the impact of Driver UpdatesUnderstand the Windows 7 Boot processConfigure Branch CacheConfigure VPN settingsIdentify and resolve network connectivityissuesIdentify and resolve names resolutionissuesIdentify and resolve logon issuesAdministering Local and Group policyobjectsUnderstanding and Managing FolderRedirection and User Profiles includingLocal, Remote and Mandatory profiles.Configure User Account Properties inActive Directory Configure application compatibilityConfigure application restrictionsIdentify cause of and resolve softwarefailure issuesIdentify and resolve software configurationissuesConfigure file and folder accessIdentifying and resolving encryption issuesConfigure shared resources andHomegroup settingsConfiguring offline file policies; transparentcachingConfiguring data collector sets; generatinga system diagnostics reportAnalyzing system and application logs;analyzing started services


Configuring system restore points;restoring system settings;last known good configuration;complete restore.Configuring file restore points;restoring previous versions of files andfolders;restoring damaged or deleted files byusing shadow copiesChecking whether the application runs inSafe mode; checking recently addedprogramsUsing PSRset preferred wireless networks;configuring network adaptersConfiguring location-aware printingHardware and printerfailure;Server, driver and network issues; configuring providers;managing add-ons;controlling InPrivate mode;certificates for secure Web sitesAdding trusted sites;advanced settings;installing plug-ins;identifying group policy restrictions;certificatesAnalyzing services;analyzing programs;analyzing processes;analyzing browser helper add-ons;user account control How to use new security features likeSmart Screen FilteringConfigure Notification and Logging;Network Security Tools;Identify and Resolve Firewall Issuesconfiguring Windows Update policies;reviewing update history;checking for new updates;rolling back updates.Identifying software update level;checking whether client is receivingregularly scheduled updates;identifying incompatibility of update withother applications

Additional Information:

To help you prepare for this exam, Microsoft recommends that you have hands-on experience with theproduct and that you use the specified training resources. These training resources do not necessarilycover all topics listed in the "Skills measured" section.

Further Information:

For More information, or to book your course, please call us on Head Office 01189 123456 / Northern Office 0113 242 5931

[email protected]

www.globalknowledge.com/en-gb/

Global Knowledge, Mulberry Business Park, Fishponds Road, Wokingham Berkshire RG41 2GY UK

http://www.globalknowledge.com/en-gb/

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