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Slide 2 Winner: Countryside Veterinary Hospital, Chelmsford, Mass. Click icon to hear audio clip of owner Brian Holub, DVM, on entering the contest Slide 3 Click icon to hear Gayle Craig, CVPM on the hiring process With such a large staff, they are able to support many programs, such as three different spay and neuter programs, scouting, eldercare, humane societies, externs, mini-vet school program, shadowing, and product and monetary donations. - Janna Poll, MBA, SPHR, CMPE, contest judge Slide 4 Community service goes hand-in-hand with the type of personality that we hire. We look for people who are empathetic. Retail reception desk Main entry Click to hear Gayle Craig on empathy Slide 5 Countrysides Vision Statement The five principles that staff rated as best make up Countrysides Vision Statement: Be among the highest-tiered practices in the country. Enjoy what we do. Connect personally with our clients, patients and community. Exude a positive attitude. Be a model for others to emulate. Laboratory Treatment room Click to hear Gayle Craig on Countrysides management team Slide 6 You want to cultivate a safe environment where employees are not afraid to lose their jobs, where friendship is encouraged and respect for each other is required, where empathy is natural and not contrived, where a pets best interest is always top priority. Grooming Surgery Click to hear Gayle Craigs advice on how to work toward being one of the top practices in the country. Slide 7 Countrysides Six Pillars of Knowledge The practices CE focuses on these fundamentals: Heartworm Fleas, ticks and external parasites Basic laboratory tests Basics of anesthesia and surgery Bacteria, virus and vaccinations Intestinal parasites Cat waiting area Childrens play area in reception Slide 8 Waiting room and high-four statue