winter 2014 welcome to our new customers - …...winter quarter consumption 20 consumption in 1,000...

In T his Issue w Welcome to Our New

Customers

w Extreme Makeover

Page 2w New Look for the New Year

Page 4 w Kids’ Cornerw Mark Your Calendar

www.fairfaxwater.org

W i n te r 2 0 1 4

Extreme MakeoverOne thing is certain in the drinking water profession – the demand for water will continue to grow as our population grows. Studies project that Fairfax Water will need additional water storage by 2040 to meet customer demand. So we’ve found a way to meet the increasing demand by turning a rock quarry into a reservoir. The concept behind using quarries for water supply storage or “water banking” is to make a water “deposit” when water is abundant so you can make a water “withdrawal” when water is needed. The Vulcan Quarry, located next to the Fairfax Water’s Griffith Water Treatment Plant, is perfect for this purpose. The quarry’s proximity to the water treatment plant significantly reduces the cost of

finding and developing another source at a different location. It also minimizes the cost for infrastructure like pipelines or dams. This in turn reduces the community and

environmental impacts, particularly on wetlands. If the proposed plans are approved by Fair-fax County, the quarry will provide storage in two stages for the over-flow from the Occoquan Reservoir. The northern portion of the quarry will be built by 2035 and

hold approximately 1.7 billion gallons of wa-ter. The southern portion will be completed in 2085 and could increase storage to 17.6 billion gallons of water.Thanks to this extreme makeover, our great-grandchildren can count on having water at the touch of a tap. S

New Life for the Vulcan Quarry

Welcome to Our New CustomersWelcome to our new customers who were formerly served by the City of Fairfax and City of Falls Church water systems! We are pleased to have you join our family and look forward to providing you with exceptional service, quality, and reliability.

In January we distributed welcome packets by mail to our new customers. If you are a former City of Falls Church or City of Fairfax customer and did not receive a welcome packet, you can request one by calling 703-289-6017, TTY 711, or sending an e-mail to [email protected]. Please keep this packet as a reference to help you find the Fairfax Water resources you may need. This expansion of our service area is good news for all of our customers. Here are several reasons why:v Fairfax Water will gain capacity in a third treatment plant, known as the Washington Aqueduct. Having this additional resource will make the Fairfax Water system more robust and resilient. v Fairfax Water will acquire all of the transmission and distribution elements of the Cities of Fairfax and Falls Church systems, including water storage facilities. This will allow us to distribute water to all customers in a more efficient manner.

For more information about your Fairfax Water bill and our rates, fees, and charges, visit our Web site at www.fairfaxwater.org/rates/index.htm or call 703-698-5800, TTY 711. You can learn more about your water quality at www.fairfaxwater.org/water/index.htm. S

Straight From the Tap

2 703-698-5600, TTY 711

1. Type of Bill - This area indicates the type of bill you have received. It will say Initial Bill if you are a new customer, Quarterly Bill if you are an established customer, or Final Bill if you have discontinued service with Fairfax Water.2. Amount Due - A total of water and sewer charges.3. Late Payment Amount - This is the amount due if payment is received after the due date.4. Account Number - Your 13-digit account number is used to quickly identify and collect records associated with your account. It is helpful to refer to this number when you contact our office.5. Service Address - The address associated with the use of water and sewer service.6. Payment Address - Fairfax Water requests bids for payment processing periodically to ensure these services are being provided at the lowest possible cost. The contract is awarded to the company that can provide the most cost-effective service. 7. Payment Due Date - Your bill must be paid by this date. 8. Account Information - Here you’ll find all of the information associated with your account, including the type of water service you have, such as Single Family, Townhouse, Apartment, Commercial/Industrial or Municipal /Institutional, and the dates of the billing period.9. Meter Readings - This section shows your previous meter reading, your meter reading used for the current bill, and your total water consumption in thousands of gallons. 10. Fairfax Water Charges - The charges in this section are established by Fairfax Water and include your service charge, your

water usage charge based on the number of gallons used in 1,000 gallons, and the peak use charge. You can find a description of these charges on the back of your bill. 11. Messages for Customers - Be sure to read this section for important information about holiday closings, service and billing updates, events, and resources. 12. County Sewer Charges - The Fairfax County Wastewater Management Division operates and maintains the sewer system. As a cost-saving measure and convenience for our customers, Fairfax Water provides a sewer billing service for the county, which is why your sanitary sewer fees are included with your water bill. For more information about your sewer service, visit www.fairfaxcounty.gov/dpwes/wastewater or call 703-324-5015, TTY 711.13. Total Amount Due - In addition to the current charges, this section shows any balance forwarded from a previous bill.

New Look for the New YearWith our new customers on board, we made some changes to our bill that make it easier to read and understand. On this page, you will find a sample bill for a Fairfax Water customer whose sewer service is provided by Fairfax County. If you are a new customer, you can find your specific water and sewer charges on the opposite page by looking for your former water provider and your current sewer provider. You can find additional information about your water and sewer charges on the back of your bill, on the Fairfax Water Web site at www.fairfaxwater.org/about/index.htm, or by calling 703-698-5800, TTY 711.

Fairfax Water Customers with Fairfax County Sewer Service

Please keep this portion for your records. See other side for additional information about your bill.

8570 Executive Park Avenue Fairfax, VA 22031Customer Service - 703-698-5800, TTY 711Business Hours: Mon. - Fri.; 8 a.m. to 4:30 p.m.E-mail - [email protected] Information - www.fairfaxwater.org/online/index.html

Fairfax Water Offi ces will be closed for the following holidays:Memorial Day - Mon., May 26 Independence Day - Fri., July 4

To report a water-main break or other water-related emergency, call 703-698-5613, TTY 711 or send an e-mail to [email protected].

M e s s a g e s f o r C u s t o m e r s

A c c o u n t I n f o r m a t i o nAccount Number 0000300220456

Service Address 1200 Holden St.

Billing Date 04/01/2014

Billing Type Quarterly

Service Type Single Family

Service Period 01/03/2014 - 03/31/2014

Due Date 05/01/2014

M e t e r R e a d i n g s

Present Read Date 03/31/2014 1,105

Previous Read Date 01/03/2014 1,075

Total Consumption 30

Winter Quarter Consumption 20

Consumption in 1,000 gallons

To t a l A m o u n t D u eBalance Forward $000.00

Total Current Charges $235.49

Total Amount Due $235.49

F a i r f a x Wa t e r C h a r g e s

Service Charge $9.20

Water Usage Charge (30 x $2.29) $68.70

Peak Use Charge (4 x $3.45) $13.80

Subtotal for Fairfax Water $91.70

Established by and collected for Fairfax County GovernmentC o u n t y S e w e r C h a r g e s

Sewer Base Charge $ 12.79

Sewer Usage Charge (20 x $6.65) (Based on Winter Quarter Consumption)

$131.00

Subtotal for Fairfax County $143.79

Messages - this space will be used for messages about special billing situations.

P l e a s e r e t u r n t o p p o r t i o n w i t h p a y m e n t .

Bill Date 04/01/2014

Payment Due Date 05/01/2014

FAIRFAX WATER CUSTOMER1200 HOLDEN STFAIRFAX, VA 22030

Established by Fairfax Water

Make payable to Fairfax Water

Amount Due $235.49Amount Due if Received After 05/01/2014 $244.66Amount Enclosed $

Account Number 0000300220456Service Address 1200 HOLDEN ST

www.fairfaxwater.org/online/index.html

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0000300987654

0000300987654 4



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C i t y o f Fa l l s C h u rc h S e r v i ce A re a a n d Fa i r f a x C o u n t y S e we r S e r v i ce

Service Charge $8.07Water Usage Charge (30 x $3.27) $98.10Peak Use Charge (4 x $4.99) $19.96Subtotal for Fairfax Water $126.13


Sewer Base Charge $12.79 Sewer Usage Charge (20 x $6.55) (Based on Winter Quarter Consumption)

$131.00


Established by and collected for Fairfax County Government

Fairfax Water Charges

County Sewer Charges

10. Fairfax Water Charges - The charges in this section are established by Fairfax Water and include your service charge, your water usage charge based on the number of gallons used per 1,000 gallons, and the peak use charge. You can find a description of these charges on the back of your bill.12. County Sewer Charges - The Fairfax County Wastewater Management Division operates and maintains the sewer system. As a cost-saving measure and convenience for our customers, Fairfax Water provides a sewer billing service for the county, which is why your sanitary sewer fees are included with your water bill. For more information about your sewer service, visit www.fairfaxcounty.gov/dpwes/wastewater or call 703-324-5015, TTY 711.

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C i t y o f Fa l l s C h u rc h S e r v i ce A re a a n d C i t y o f Fa l l s C h u rc h S e we r S e r v i ce

Service Charge $8.07Water Usage Charge (30 x $3.27) $98.10Peak Use Charge (4 x $4.99) $19.96Subtotal for Fairfax Water $126.13


Sewer Base Charge $5.00 Sewer Usage Charge (20 x $8.62) $172.40 Sewer Utility Tax $15.00 Water Utility Tax $12.61 Subtotal for City of Falls Church $205.01

Established by and collected for the City of Falls Church


City Sewer Charges

10. Fairfax Water Charges - The charges in this section are established by Fairfax Water and include your service charge, your water usage charge based on the number of gallons used per 1,000 gallons, and the peak use charge. You can find a description of these charges on the back of your bill.12. City Sewer Charges - The City of Falls Church operates and maintains the sewer system. As a cost-saving measure and convenience for our customers, Fairfax Water provides a sewer billing service for the city, which is why your sanitary sewer fees are included with your water bill. For more information about your sewer service, visit www.fairfaxcounty.gov/dpwes/wastewater or call 703-324-5015, TTY 711.

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C i t y o f Fa i r f a x S e r v i ce A re a a n d Fa i r f a x C o u n t y S e we r S e r v i ce

Water Minimum Charge $23.92Water Usage Charge Above Minimum(25 x $4.57)

$114.25



Sewer Base Charge $12.79 Sewer Usage Charge (20 x $6.55) (Based on Winter Quarter Consumption)

$131.00


Established by and collected for Fairfax County Government


County Sewer Charges

10. Fairfax Water Charges - The charges in this section are established by Fairfax Water and include your minimum charge for water used up to 5,000 gallons and your water usage charge per 1,000 gallons used beyond the 5,000 minimum. You can find a description of these charges on the back of your bill.12. County Sewer Charges - The Fairfax County Wastewater Management Division operates and maintains the sewer system. As a cost-saving measure and convenience for our customers, Fairfax Water provides a sewer billing service for the county, which is why your sanitary sewer fees are included with your water bill. For more information about your sewer service, visit www.fairfaxcounty.gov/dpwes/wastewater or call 703-324-5015, TTY 711.

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C i t y o f Fa i r f a x S e r v i ce A re a a n d C i t y o f Fa i r f a x S e we r S e r v i ce

Water Minimum Charge $23.92Water Usage Charge Above Minimum(25 x $4.57)

$114.25



Sewer Minimum Charge $26.70 Sewer Usage Charge (25 x $5.10) $127.50

Utility Tax $15.00 Subtotal for City of Fairfax $169.20

Established by and collected for the City of Fairfax


City Sewer Charges

10. Fairfax Water Charges - The charges in this section are established by Fairfax Water and include your minimum charge for water used up to 5,000 gallons and your water usage charge per 1,000 gallons used beyond the 5,000 minimum. You can find a description of these charges on the back of your bill.12. City Sewer Charges - The City of Fairfax operates and maintains the sewer system. As a cost-saving measure and convenience for our customers, Fairfax Water provides a sewer billing service for the city, which is why your sanitary sewer fees are included with your water bill. For more information about your sewer service, visit www.fairfaxva.gov or call 703-385-7810, TTY 711.

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We Want to Know. . .If you have comments or suggestions about this publication, please e-mail us at [email protected], call us at 703-698-5600, or write to the address below:

Straight From the Tap EditorFairfax Water8570 Executive Park Ave.Fairfax, VA 22031

Important NumbersFairfax Water ServicesQuestions about water service: 703-698-5800After Hours/Emergencies: 703-698-5613To report a water main break: 703-698-5613 or send an e-mail to watermainbreak@ fairfaxwater.org. Questions about billing: 703-698-5800All other Fairfax Water departments: 703-698-5600

Sewer ServicesFairfax CountyDepartment of Public Works Wastewater Trouble Response Center; 703-323-1211, TTY 711, www.fairfaxcounty.gov/dpwes/wastewater/City of Falls Church Department of Public Works 703-248-5350, TTY 711, www.fallschurchva.govCity of Fairfax Department of Public Works 703-385-7810, TTY 711, www.fairfaxva.gov

Dig with C.A.R.E.Miss Utility at 1-800-552-7001 or 811

Use TTY 711 (Virginia Relay) for all numbers unless otherwise stated.

M A R K Y O U R C A L E N D A R

Kids ’ Corner

T i p Water-Saving


Fairfax Water is a public, non-profit water authority serving nearly 1.7 million people in the Northern Virginia communities of Fairfax, Loudoun, Prince William, Fort Belvoir, Herndon, Dulles, Vienna, Alexandria, Falls Church, and Fairfax.


Here is an easy way to conserve water and save money, too. Insulate your hot water pipes so you won’t run as much water to get hot water to the faucet. For more information and tips on saving water, visit www.mwcog.org/environment/water/watersupply/wisewater.asp S

Monday, Feb. 17Fairfax Water offices closed for Washington’s Birthday

Monday, March 17Deadline for applications for The Virginia Association of Soil and Water Conservation Districts scholarships, www.fairfaxcounty.gov/nvswcd/scholarship.htm or 703-324-1460, TTY 711

Saturday, April 5Annual Potomac River Watershed Cleanup - To volunteer, visitwww.potomaccleanup.org, e-mail [email protected] or 202-973-8203, TTY 711

Source: Science Kidswww.sciencekids.co.nz/

Coloring Fun for Everyone!

The Science Guy

Monday, May 26Fairfax Water offices closed for Memorial Day

Fri., June 6 – Sun., June 8Visit Fairfax Water’s exhibit for a free glass of ice water at Celebrate Fairfax! 703-324-3247, TTY 711, or visit www.celebratefairfax.com

Friday, July 4Fairfax Water offices closed for Independence Day

Monday, Sept. 1Fairfax Water offices closed for Labor Day

winter 2014 welcome to our new customers - …...winter quarter consumption 20 consumption in 1,000...

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