wireless joey - solid signal · wireless joey installed, connect the wireless joey receiver to the...

01Receivers | Wireless Joey

Wireless JoeyHigh/Standard Definition • Uses Wireless Joey Access Point

02Installation Rules | Installing a Whole-Home System

Installing a Wireless Joey ReceiverFollow this procedure to install a Wireless Joey receiver. To ensure a proper installation, see Maximum Components per Whole-Home System and the Wireless Joey diagrams in the Installation Diagrams chapter.

Note: A Wireless Joey receiver uses its own wireless network that does not impact the performance of an existing home network.

1. Check the mode switch: On the back panel of the Wireless Joey Access Point,verify that the mode switch is set to Access Point, as shown below.

2. Connect the Wireless Joey Access Point: Connect an Ethernet cable from theWireless Joey Access Point to the desired Hopper receiver model or aHopper Internet Connector.Note: Each Wireless Access Point supports up to three Wireless Joey receivers.

3. Power on the Wireless Joey Access Point: Plug in the Wireless Joey Access Pointto power to automatically power on the device. The blue Ethernet LED lights up,then the green power light blinks, indicating that the Wireless Joey Access Point isdownloading software. Do not disconnect the device from power or Ethernet.

Wireless Joey

Wireless Joey Access Point

03Installation Rules | Installation Rules and Guidelines

Maximum Components per Whole-Home SystemHopper and Hopper with Sling Receivers• Two (2) Hopper receiver models when no Super Joey receiver is installed• One (1) Hopper receiver model when a Super Joey receiver is installed. A Solo Node

is required; a Duo Node is prohibited.

Joey Receiver Models• Three (3) Joey receivers per Hopper receiver model.• A combination of four (4) Joey, Virtual Joey, and Wireless Joey receivers when no Super

Joey receiver is installed. A total of four Joey receiver models requires two Hopper receiver models.

• A combination of three (3) Joey, Virtual Joey, and Wireless Joey receivers when aSuper Joey receiver is installed.

• One (1) Virtual Joey per Hopper receiver model.

Wireless Joey Receivers and Wireless Joey Access Points• One (1) Wireless Joey Access Point per Hopper receiver model or

Hopper Internet Connector• Three (3) Wireless Joey receivers per Wireless Joey Access Point• Four (4) Wireless Joey receivers and two (2) Wireless Joey Access Points per

whole-home system


4. Verify the connection to the receiver: At the TV connected to the desired hostHopper receiver model, access the Whole-Home screen by pressing MENU on theremote control and selecting Settings, Network Setup, then Whole-Home. Verifythat the Wireless Joey Access Point is detected as an attached device, asshown below.

5. Connect the Wireless Joey receiver: At the TV where the customer wants theWireless Joey installed, connect the Wireless Joey receiver to the TV using an HDMI(preferable) or RCA cable.Warning: Do not cover the vents or stack anything on the Wireless Joey receiver.Doing so can cause heat buildup and may damage the receiver.

6. Turn on the TV: Power on the TV and the Wireless Joey receiver. If necessary,change the TV input to the source for the Wireless Joey receiver.


7. Start the Setup Wizard for the Wireless Joey: When the Setup Wizard displays,press SELECT on the front panel of the Wireless Joey to begin the connectionprocess to the Wireless Joey Access Point, as shown below.

8. Initiate Wi-Fi Protected Setup (WPS): Return to the Wireless Joey Access Point andpress WPS to connect the Wireless Joey receiver to the Wireless Joey Access Pointand the Hopper receiver model.Note: WPS times out in two minutes. If you cannot connect the devices after severalattempts, the devices may be out of range with each other. Try moving one of thedevices closer and trying again. If there is another device that is also in WPS, stopWPS on the device and try again.


9. Complete the Setup Wizard: Complete all steps in the Setup Wizard, which willguide you in positioning the Wireless Joey and Wireless Joey Access Point toproduce an optimal signal.Note: Performance may vary depending on environmental factors, such as buildingmaterials and objects that interfere with the video signal.

10. For each additional Wireless Joey receiver: Repeat the necessary steps in thisprocedure. A whole-home system supports three Wireless Joey receivers (usingone Wireless Joey Access Point) or four Wireless Joeys (using two Wireless JoeyAccess Points). See Maximum Components per Whole-Home System for compatibleconfigurationsfortheinstallation.

07Devices and Accessories | Wireless Joey Access Point

Wireless Joey Access Point• Servesasavideo-grade802.11acwirelessaccesspoint

between one Hopper receiver model and up to threeWireless Joey receivers.

• Creates its own wireless network that does not impactthe performance of a home network.

• Serves video and data wirelessly to a Wireless Joey.The Wireless Joey Access Point connects via Ethernetcable to a Hopper receiver model or Hopper InternetConnector. Do not connect a Wireless Joey Access Pointdirectly to a home-network router.

• The Wireless Joey Access Point and the Wireless Joeyare intended to sit upright to ensure optimal signalstrength. Do not mount these devices or lay them ontheir sides.

08Installation Diagrams | Wireless Joey: 4-TV Installation

Wireless Joey: 4-TV Installation2 Wireless Joeys, 1 Wireless Joey Access Point, 1 Hopper with Sling, 1 Joey

RO

OM

3R

OO

M 4

RO

OM

2R

OO

M 1

Joey

WirelessJoey

AccessPoint Hopper with Sling

Wireless Joey

Wireless Joey

Solo Node

Satellite950–2150 MHz

MoCA650–875 MHz

Satellite and MoCA650–3000 MHz

Cables

HDMI

Ethernet

Router (Bridging Enabled)

09Installation Diagrams | Wireless Joey: 6-TV Installation

Wireless Joey: 6-TV Installation4 Wireless Joeys, 2 Wireless Joey Access Points, 2 Hopper with Slings, 1 Joey

RO

OM

1R

OO

M 2

RO

OM

3R

OO

M 4

RO

OM

5R

OO

M 6

(Bridging Enabled)

Wireless JoeyAccess Point

Wireless Joey

Access Point

Duo Node

Hopper with Sling

H.I.C.


MoCA650–875 MHz


Cables

HDMI

Ethernet

WirelessRouter

MMTTVV-FMYYXXXXX

TO C

LIEN

TTO

CLI

ENT

EchoStar Technologies L.L.C.

Grounding wire size: Copper wire-8-14 AWGCopper coated steel wire-17 AWG

TO

LNBFS

DUO NODE185836

TO H

OST

10.5

-28V

TO H

OST

10.5

-28V

pp g

Hopper with Slingpp g

Wireless Joey

Wireless Joey

Wireless Joey

Wireless Joey

Terminator

10Installation Diagrams | Super Joey and Wireless Joey: 5-TV Installation

Super Joey and Wireless Joey: 5-TV Installation1 Super Joey, 1 Wireless Joey, 1 Wireless Joey Access Point, 1 Hopper with Sling, 2 Joeys

RO

OM

1R

OO

M 2

RO

OM

3R

OO

M 5

RO

OM

4


MoCA650–875 MHz

Satellite and MoCA650 ≤ 3000 MHz

Cables

HDMI

Ethernet Integrator

Joey

Joey

Solo Node

Super Joey

WirelessRouter

Hopper with Sling

(Bridging Enabled)

Wireless Joey


3-WaySplitter

11Installation Diagrams | Super Joey, Wireless Joey, and Virtual Joey: 5-TV Installation

Super Joey, Wireless Joey, and Virtual Joey: 5-TV Installation1 Super Joey, 1 Wireless Joey/Access Point, 1 Virtual Joey, 1 Hopper with Sling, 1 Joey

RO

OM

1R

OO

M 2

RO

OM

3R

OO

M 5

RO

OM

4


MoCA650–875 MHz

Satellite and MoCA650 ≤ 3000 MHz

Cables

HDMI

Ethernet

Router

Virtual Joey Display

H.I.C.

Integrator

Joey

Solo Node

Super Joey

Hopper with Sling

Wireless Joey


3-WaySplitter

(Bridging Enabled)

12Installation Diagrams | Wireless Joey and Virtual Joey: 6-TV Installation

Wireless Joey and Virtual Joey: 6-TV Installation2 Wireless Joeys, 1 Wireless Joey Access Point, 1 Virtual Joey, 2 Hopper with Slings, 1 Joey

RO

OM

1R

OO

M 2

RO

OM

3R

OO

M 4

RO

OM

5R

OO

M 6

(Bridging Enabled)


Virtual Joey Display

Router

Duo Node

Tap

Joey

Hopper with Sling

H.I.C.


MoCA650–875 MHz


Cables

HDMI

Ethernet

MMTTVV-FMYYXXXXX

TO C

LIEN

TTO

CLI

ENT

EchoStar Technologies L.L.C.

Grounding wire size: Copper wire-8-14 AWGCopper coated steel wire-17 AWG

TO

LNBFS

DUO NODE185836

TO H

OST

10.5

-28V

TO H

OST

10.5

-28V

pp g

Hopper with Slingpp g

Wireless Joey

Wireless Joey

Terminator

13Troubleshooting | Receiver Issues

Wireless Joey ReceiverThe Wireless Joey Access Point Does Not Turn OnIf the green power LED on the Wireless Joey Access Point does not light up after plugging in the device to power, verify that there is power from the electrical outlet.

Cannot Connect the Wireless Joey Receiver and Wireless Joey Access PointIftheWirelessJoeyAccessPointdoesnotfindtheWirelessJoeyreceiverwhilebotharein WPS Mode, proceed as follows until the two devices connect:• Put both devices into WPS Mode and try again. WPS mode times out after two minutes.• Move the devices closer together, doing your best to position them into a line of sight

until the Wi-Fi signal is strong (a green reading). After repositioning the devices, put bothinto WPS Mode to see if they connect.

• Ensure that another device is not also in WPS Mode, which can interfere with WPSMode between the Wireless Joey receiver and Wireless Joey Access Point.

• Disconnect the end of the Ethernet cable from the Wireless Joey Access Point andconnect it to the Wireless Joey receiver until the software download completes on theWireless Joey receiver. Then reconnect the Ethernet cable to the Wireless JoeyAccess Point.

Wireless Joey



There Is No Signal Between the Wireless Joey Receiver and the Wireless Joey Access Point• Bring the two devices closer together, making the Wireless Joey Access Point more

centrally located. If necessary, connect the Wireless Joey Access Point to a Hopper Internet Connector (HIC), which allows you to position the Wireless Joey Access Point closer to the Wireless Joey receiver.

• If the Wireless Joey receiver is still trying to take a software download after 10 minutes,disconnect the end of the Ethernet cable from the Wireless Joey Access Point andconnect it to the Wireless Joey receiver until the software download completes. Thenreconnect the Ethernet cable to the Wireless Joey Access Point.

The Wireless Joey Receiver Does Not Display Video• Check the Wireless Joey Access Point’s connection to the Hopper receiver model, as

well as all the cable connections from the dish to the Wireless Joey, ensuring that they are secure and hand-tightened.

• Check the signal indicator. If the signal is weak, reposition the devices.• Ensure that there is no interference from other 5G devices, such as a microwave,

cell phone, or a neighbor’s wireless network. If possible, reposition the Wireless JoeyAccess Point to avoid the interference.


• It is possible to lose the connection between the Wireless Joey receiver and theWireless Joey Access Point but still have the signal indicator showing a strong signal.On the remote control, press MENU and select Settings, Network Settings, andWhole Home. On the Whole-Home screen that displays, verify that the Wireless Joeyreceiver is linked to the correct Hopper receiver model. If it is not linked, select theHopper receiver model that you want to link to and press SELECT on the remote to linkthe two devices.

• If the signal indicator shows a strong signal, reset the Wireless Joey receiver bypressing and holding its POWER button.

• If the signal indicator shows a weak signal, move the Wireless Joey receiver and theWireless Joey Access Point closer together, positioning them into a line of sight asmuch as possible.

• If the devices were working and suddenly stopped working, unplug them and powerthem back up to reestablish connections.

There Is No Sound• Check that all connections are hand-tightened.• Verify that DISH programming is displaying on the Hopper receiver model.• Connect RCA audio (red and white) cables from the Wireless Joey receiver’s audio

outputs to the TV’s audio inputs. Then change the TV to the correct input for the RCAconnection, and change the settings for the TV on the Wireless Joey receiver to matchthe TV’s settings.

10Installation Rules | Installation Rules and Guidelines

Maximum Components Matrix

Receiver With or Without Super Joey Without Super JoeyHopper or Hopper with Sling 1 Hopper receiver model 2 Hopper receiver modelsJoey, Virtual Joey, or Wireless Joey Combination of any 3 receivers:

• 1 Joey, 2 Wireless Joeys (1 Wireless Joey Access Point)

• 1 Joey, 1 Virtual Joey, 1 Wireless Joey (1 Wireless Joey Access Point)

• 1 Virtual Joey, 2 Wireless Joeys (1 Wireless Joey Access Point)

• 2 Joeys, 1 Wireless Joey (1 Wireless Joey Access Point)

• 2 Joeys, 1 Virtual Joey• 3 Joeys• 3 Wireless Joeys

(1 Wireless Joey Access Point)

Combination of any 4 receivers:• 1 Joey, 3 Wireless Joeys

(1 Wireless Joey Access Point)• 2 Joeys, 2 Wireless Joeys

(1 Wireless Joey Access Point)• 2 Joeys, 2 Virtual Joeys• 2 Virtual Joeys, 2 Wireless Joeys

(1 Wireless Joey Access Point)• 3 Joeys, 1 Wireless Joey

(1 Wireless Joey Access Point)• 3 Joeys, 1 Virtual Joey• 4 Joeys• 4 Wireless Joeys

(2 Wireless Joey Access Points)

MoCA Devices• Two devices—including a 1-GHz splitter, Tap, Isolator, or the Hopper Internet

Connector’s Pass-Thru port—on the same Home Video Network path

75Receivers | Joey Receiver Models – Quick Comparison

Technical Specification Super Joey Wireless Joey Virtual Joey Joey

MPEG-2 and MPEG-4 Yes Yes Yes Yes

Satellite Inputs 1

0; connects through


0; connects through broadband

0; connects through

MoCA

Satellite Tuners 2 0 0 0

TVs Supported 1 1 1 1

HDMI Yes Yes Depends on host device Yes

Component Video (YPbPr) No No No No

RCA Outputs Yes Yes No Yes

Optical Digital Audio Output Yes Yes Depends on host device Yes

Joey Receiver Models – Quick ComparisonHardware



Channel 3-4 Modulated Output No No No No

USB 2.0 Ports 1 1 No 1

Ethernet Port Yes Yes Through host device Yes

eSATA Port Yes No No Yes

BroadbandYes, through

network bridging or HIC

Yes, through network bridging or

HIC

Yes, through network bridging or

HIC

Remote-Control Antenna Internal Internal No Internal

Hardware (continued)


Software


PrimeTime Anytime and AutoHop Yes Yes Yes Yes

DISH Anywhere (IPTV) Yes No No No

DISH Explorer No No No No

On Demand (VOD) Yes Yes Yes Yes

EPG Length Up to 9 days Up to 9 days Up to 9 days Up to 9 days

Picture-in-Picture No No No No

3D VOD Yes Yes Yes Yes

Bluetooth No No No No

Home Media Sharing Yes Yes Yes Yes

Caller ID No No No No


Remote Control

Optional Features and Accessories


Sling No No No No

Hopper Internet Connector (HIC) Yes Yes Yes Yes

OTA Tuner No No No No

External Hard Drive No No No No

Home Media Sharing Yes Yes Yes Yes


Remote Type UHF-2G UHF-2G UHF-2G or host device’s remote UHF-2G

Two-Way and IR Learning Yes Yes Yes Yes

Locate Remote Feature Yes Yes Yes Yes

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