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Wireless Residential Gateway Software User Guide

Introduction

This guide provides instructions for configuring your Wireless Residential

Gateway. The software's user interface gives you access to settings that were

configured at the factory or by your service provider for the most common

installation configurations. After you access the user interface, you can customize

these settings to meet your needs.

Important: If you are not familiar with the network configuration procedures

described in this guide, contact your service provider before attempting to change

any of the settings.

Purpose

All features described in this guide are standard to this product unless otherwise

noted as an optional feature.

Audience

This guide is written for the home subscriber and cable operator.

Document Version

This is the first formal release of this document.

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In This Document

Log in to t he Wireless Residential Gateway Software for t he First Time .......... 3

Set Up Basic Functionality ..................................................................................... 4

Configure Wireless Settings ................................................................................ 10

Configure Security ............................................................................................... 19

Control Access to the Internet ............................................................................. 24

Configure Applications a nd Gaming .................................................................. 31

Configure Administration Settings ..................................................................... 35

Monitor the D evice Status ................................................................................... 40

Configure Storage a nd Sharing ........................................................................... 48

Log Off and Log In to the Residential Gateway ................................................. 52

Troubleshooting ................................................................................................... 53

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Log in to the Wireless Residential Gateway Software for the First Time

This section provides instructions for logging in to the Wireless Residential Gateway

so that you can customize the gateway to suit your needs, rather than using the

default (factory) settings.

The gateway uses a default IP address of 192.168.0.1. If you have connected the

gateway correctly and you have configured your computer properly, use the

following procedure to log in to the gateway as an administrator.

1 On your PC, open the web browser that you prefer to use.

2 In the address (URL) field, enter the following IP address: 192.168.0.1 and press

the Enter key. A Status DOCSIS WAN login page similar to the following page

appears.

3 In the Status DOCSIS WAN page, leave the User Name and Password field blank and click Log In. The Administration Management page appears in the forefront.

You can use the Administration Management page to set your User Name and

Password.

Important: We highly recommend that you set up a new password to safeguard

against the possibility of Internet attacks that look for devices operating with

well-known or factory default user names and/or passwords.

4 In the Administration Management page, create a User Name and Password and then click Save Settings. After you change your User Name and Password in the

Administration Management page, the Setup Quick Setup page appears.

Important: You have the option to leave the password field blank (factory

default). However, if you do not change your User Name and Password, you

will be directed to the Administrative Management page each time that you

access the gateway.

5 Once you have customized your Password, subsequent logins will take you

directly to the Setup Quick Setup page.

6 Click Continue. The Setup page appears with the Lan Setup tab in the forefront.

Use the Setup page to customize the gateway to operate correctly in your home.

For details, go to Set Up Basic Functionality (on page 4).

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Set Up Basic Functionality

This section provides procedures for configuring the following settings that the

gateway uses to operate correctly in your home. These settings are available as tabs

in the Setup page.

After you have configured the settings on these pages, refer to the remaining

chapters in this guide to configure the gateway to suit your needs instead of using

the default (factory) settings.

Configure Quick Setup Settings

The Setup Quick Setup page is the first page to appear after you have logged in to

the gateway. You can use the settings in this page to change your password and to

configure the WLAN.

Important: The settings in this page are unique to your gateway. If you choose, you

do not need to make any changes to the settings in this page. These default settings

are all that you need to operate a secure wireless network.

Follow these instructions to Configure Quick Setup settings:

1 The Quick Setup page appears whenever you log on to the gateway. However, if

the Quick Setup page is not displayed, click the Quick Setup tab. The Quick

Setup page appears.

2 Use the information in the following table to change the settings. When you have

finished changing settings, click Save Settings to apply your changes or click

Cancel Changes to prevent the changes from being saved.

Section Field Description

Change Password User Name. Displays the user name for the operator currently

logged in to the gateway.

Change Password to. Allows you to change your password.

Re-Enter New password. Allows you to re-enter the new

password. You must enter the same password as the one

entered in the Change Password to field.

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Wi-Fi Radio 1 Network 802.11 Band. If applicable, allows you to choose which Wi-Fi

band you are configuring.

Wireless Interface. Allows you to enable or disable the

wireless network. Select the desired option:

Enable

Disable

Network Name (SSID). Allows you to enter a name for your

wireless network or to use the default value. The value that you

enter here will be viewable on PCs and other wireless client

devices.

Note: The factory default Service Set Identifier (SSID) is either

the last 6 characters of the CM MAC Address or the SSID as

identified on the product label.

Some service providers supply a special wireless configuration

card that provides the SSID information and wireless security

information.

Security Mode. Allows you to select a wireless security mode

to help protect your network. If you select Disable, then your

wireless network is not secure and any wireless device within

range may connect to it.

Note: The factory default Wireless Security Mode is WPA or

WPA2-Personal.

Encryption. Allows you to select a level of encryption based on

the wireless security mode that you choose.

Passphrase. The passphrase key for the gateway. The key can

be from 8 to 63 characters. The factory default passphrase is

equal to the 9-digit serial number of your gateway. The serial

number can be found on the rating label attached to your wireless gateway. The Show Passphrase check box toggles the

passphrase between hidden characters and clear text.

Note: Your service provider may provide you with a wireless

configuration card that contains SSID and wireless security

configuration information for your home network that may

differ from what is described above.

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Wi-Fi Radio 2 Network 802.11 Band. If applicable, allows you to choose which Wi-Fi

band that you are configuring.

Wireless Interface. Allows you to enable or disable the

wireless network. Select the desired option:

Enable

Disable

Network Name (SSID). Allows you to enter a name for your

wireless network or to use the default value. The value that you

enter here will be viewable on PCs and other wireless client

devices.

Note: The factory default Service Set Identifier (SSID) is either

the last 6 characters of the CM MAC Address or the SSID as

identified on the product label.

Some service providers supply a special wireless configuration

card that provides the SSID information and wireless security

information.

Security Mode. Allows you to select a wireless security mode

to help protect your network. If you select Disable, then your



Note: The factory default Wireless Security Mode is WPA or

WPA2-Personal.



Passphrase. The passphrase key for the Wireless Residential

Gateway software. The key can be from 8 to 63 characters. The

factory default passphrase is equal to the 9-digit serial number

of your Wireless Residential Gateway software. The serial number can be found on the rating label attached to your wireless gateway. The Show Passphrase check box toggles the

passphrase between hidden characters and clear text.



configuration information for your home network that may

differ from what is described above.

Configure LAN Setup Settings

The Setup Lan Setup page allows you to configure the settings for the Local Area

Network (LAN) in your home. These settings include the range of IP addresses that

define the LAN itself as well as how the addresses are assigned (automatically by

DHCP or manually) as new devices are added to the network.

Important: Unless you are knowledgeable about administering IP addresses, we

recommend that you do not change these settings. If you change these values

incorrectly, you can lose Internet access.

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Follow these instructions to Configure LAN Setup settings:

1 The Setup Lan Setup page appears whenever you log in to the gateway. However, if the Lan Setup page is not displayed, click the Lan Setup tab. The

Lan Setup page appears.





Network Setup

(LAN)

Gateway IP

Local IP Address. The base IP address of the private home LAN.

The factory default LAN IP Address is 192.168.0.1

Subnet Mask. The subnet mask for your LAN.

Network Address

Server Settings (DHCP)

DHCP Server. Allows you to enable or disable the DHCP server

in the residential gateway. The DHCP server is used to

automatically allocate IP addresses to devices as they are

attached to your home network.

Connected Devices Summary

Click Connected Devices Summary in the Lan Setup page.

The Connected Devices Summary dialog box appears and

displays the MAC address and IP address of the devices that

are connected to the gateway.

Pre-assigned DHCP IP Addresses

Click Pre-assigned DHCP IP Addresses in the Lan Setup

page. The Pre-assigned DHCP IP Addresses dialog box

appears. This dialog box allows you to assign a specific IP

address to a PC or other device when it requests an IP

address using DHCP. Only addresses within the range of the

gateway's DHCP address pool can be reserved with this

feature.

Notes:

– The Add Static IP button adds the Static IP address to the

list of factory assigned IP addresses.

– The Remove Static IP button removes the Static IP

address from the list of assigned IP addresses.

Starting IP Address. Displays the starting address used by the

built-in DHCP server to distribute Private LAN IP addresses. Because the device default IP address is 192.168.0.1, the starting

IP address must be 192.168.0.2 or greater, but smaller than

192.168.0.253. The default Starting IP Address is 192.168.0.10.

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Network Address Server Settings

(DHCP), continued

Maximum Number of DHCP Users. Enter the maximum

number of users to which the DHCP server can assign IP

addresses for use in the LAN. This number cannot be greater

than 254 minus the starting IP address described above.

Client Lease Time. The Client Lease Time is the amount of time

an IP address is valid. IP address leases are renewed

automatically by your PC and other devices that use DHCP to

obtain IP addresses. If a lease is allowed to expire, the IP address

will be returned to the pool of available IP addresses that can be

assigned by the DHCP server as new devices are added to your

network. The default is 60 minutes when the gateway is online.

LAN Static DNS (Domain Name Server) 1-3. DNS is used by a

PC or other client devices to discover the public IP address

associated with a URL or the name-based address of a website.

You can manually specify which DNS servers are to be used by

devices in your network by entered the IP addresses of those

servers in these fields. Otherwise, the gateway will forward the

DNS server information from your service provider

automatically. The default is to leave these fields blank.

Time Settings Time Zone. Select the time zone for your location. If your location follows daylight saving time, select Automatically

adjust clock for daylight saving time.

Daylight Saving time X minutes

Add Server. Enter the name of a server to be used as the Daylight

Saving Time (DST) server and click Add Server to add the server.

Remove Server. To remove a server from the list of available DST

servers, select the server and click Remove Server.

NTP. Select enable or disable to indicate whether or not a

Network Time Protocol (NTP) server will be used.

Configure DDNS Settings

Dynamic Domain Name Service (DDNS) provides the gateway (that may have a

changing IP address) with a host name or URL resolvable by network applications

through standard DNS queries. DDNS is useful when you are hosting your own

website, FTP server, or other server behind the device. Before using this feature, you

need to sign up for DDNS service.

This section describes how to perform the following from the DDNS Setup page:

Disable DDNS

Enable and configure DDNS

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Disable DDNS

Follow these instructions to disable DDNS (the factory default setting):

1 In the Setup page, click the DDNS tab. The DDNS page appears, displaying

available settings.

2 From the drop-down list, choose Disable.

3 Click Apply or Save Changes to apply your changes or click Cancel Changes to

prevent the changes from being saved.

Enable and Configure DDNS

Important: To use the DDNS feature, you must first set up an account and establish

a URL with www.DynDNS.org. The DDNS feature will not work without a valid

account. To set up a DDNS account, open your browser and enter

www.DynDNS.org in the address bar. Follow the instructions on the website to set

up an account.

After you have set up a valid account for DDNS, follow these instructions to

configure the gateway for DDNS service.

1 In the Setup page, click the DDNS tab. The DDNS page appears, displaying the

available settings.

2 From the drop-down list, choose www.DynDNS.org.

3 In the DDNS page, configure the following fields:

User Name

Password

Host Name

4 Click Save Settings to save your changes. The gateway will now advise the

DDNS service of your current WAN (Internet) IP address whenever this address

changes.

Important: The Status area of the page displays the status of the DDNS service

connection.

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Configure Wireless Settings

Setting up the gateway for wireless communication provides you with the freedom

to connect to the Internet from any location within range of the WAP without having

to use wired connections. This section provides procedures for configuring the WAP

to meet your needs. These options are available as tabs in the Wireless page.

Configure WPS Settings

Use the WPS page to configure Wi-Fi Protected Setup (WPS) settings for the wireless

network. WPS is a simplified setup that allows you to easily attach new WPS-

enabled devices to your network. When you select WPS as your wireless

configuration, many settings will be pre-configured.

1 In the Wireless page, click the WPS tab. The WPS page appears displaying the

available settings.

2 For Wi-Fi Protected Setup, select Enable if you want to use WPS to set up

devices that support WPS. Otherwise, select Disable.

3 Use the descriptions and instructions in the following table to configure the basic

settings for Wi-Fi Protected Setup for the Wireless Residential Gateway software. After you make your selections, click Save Settings to apply your changes or

Cancel Changes to cancel.

Important: When using WPS mode, WEP is not supported. If you must use WEP

encryption, WPS must be disabled by setting the Wi-Fi Protected Setup to Disabled.


Wi-Fi Protected Setup WPS Push Button Setup (Option 1). Press the Wi-Fi Protected

Setup button on the Basic Wireless Settings page or the button in

the back panel of the gateway to register a wireless client with

the gateway. Press the Wi-Fi Protected Setup software button on

the client side at the same time as the Wi-Fi Protected Setup

button is pushed on the gateway. The connection will be

automatically set up.

WPS Setup Using Your Wi-Fi Adapter PIN (Option 2). This is

the most secure option to register a wireless client with the

gateway. You need the Wi-Fi Protected Setup PIN number,

which is found in the client Wi-Fi Protected Setup utility. After

entering the client's Wi-Fi Protected Setup PIN number, you can

then connect to the gateway by clicking Register.

WPS Setup Using the Gateway PIN (Option 3). Note the

gateway's Wi-Fi Protected Setup PIN number that is displayed in the Wi-Fi Protected Setup page. Click Register in Option 3

then, using any Wi-Fi Protected Setup client utility, enter the gateway's Wi-Fi Protected Setup PIN number in the client

device to complete the registration. To create a new gateway PIN number for use in pairing with a WPS client, click New PIN

Code and a number will be randomly generated.

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Radio Settings

Follow these instructions to configure Wireless Radio settings:

1 In the Wireless page, click Radio Settings.





Wi-Fi Radio 1

Network Wireless Interface. Select Enable or Disable to enable or disable

the wireless network.

802.11 Band. Displays the radio band frequency currently in

operation.

Network Mode. Choose one of these options:

B/G only

N Only

B/G/N Mixed

Channel Width. Choose one of these options:

20 MHz Only

Auto (20 or 40 MHz)

Channel. Choose one of the channels from the drop-down list to

correspond with your network settings. All devices in your

wireless network must broadcast on the same channel in order to

communicate. You can choose Auto (factory default) for

automatic channel selection.

Extended Channel. Choose one of the extended channels from

the drop-down list to correspond with your network settings. All

devices in your wireless network must broadcast on the same

channel to communicate. You can select Auto (factory default) for


The following network information status is displayed:

Network Name (SSID). The name or Service Set Identifier

(SSID) of your wireless access point.

MAC Address (BSSID). The MAC Address of your

gateway's local wireless access point.

SSID Broadcast. The status of the Wireless Residential

Gateway software's SSID Broadcast feature.

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Wi-Fi Radio 2 Network

Wireless Interface. Select Enable or Disable to enable or disable

the wireless network.

802.11 Band. Displays the radio band frequency currently in

operation.

Network Mode. Choose one of these options:

AC only

N Only

A/N/AC Mixed

Channel Width. Choose one of these options:

20 MHz Only

Auto (20 or 40 MHz)

Auto (20 or 40 or 80MHz)

Channel. Choose one of the channels from the drop-down list to

correspond with your network settings. All devices in your

wireless network must broadcast on the same channel to

communicate. You can choose Auto (factory default) for


Extended Channel. Select one of the extended channels from the

drop-down list to correspond with your network settings. All

devices in your wireless network must broadcast on the same

channel in order to communicate. You can select Auto (factory

default) for automatic channel selection.

The following network information status is displayed:

Network Name (SSID). The name or service set identifier


MAC Address (BSSID). The MAC Address of your

gateway's local wireless access point.



Wireless Security Settings

Follow these instructions to configure Wireless Security settings:

1 In the Wireless page, click Wireless Security.

2 Use the information in the following table to change the settings. When you have finished changing settings, click Save Settings to apply your changes or click


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Wi-Fi Radio 1 Security

Security Mode. Allows you to select a wireless security mode to

help protect your network. If you select Disable, then your



Note: The factory default mode is WPA or WPA2-Personal.





factory default passphrase is equal to the 9-digit serial number of

your Wireless Residential Gateway software. The serial number

can be found on the rating label attached to your wireless gateway. Selecting Show Key toggles the passphrase between

hidden characters and clear text.



configuration information for your home network that may differ

from what is described above

Key Renewal. Enter a Key Renewal period, which instructs the

device how often it should change encryption keys. The default is

3600 seconds.

Wi-Fi Radio 2

Security Security Mode. Allows you to select a wireless security mode to

help protect your network. If you select Disable, then your



Note: The factory default mode is WPA or WPA2-Personal.





factory default passphrase is equal to the 9-digit serial number of

your Wireless Residential Gateway software. The serial number

can be found on the rating label attached to your wireless gateway. Selecting Show Key toggles the passphrase between

hidden characters and clear text.



configuration information for your home network that may differ

from what is described above

Key Renewal. Enter a Key Renewal period, which instructs the

device how often it should change encryption keys. The default is

3600 seconds.

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Configure MAC Filtering

Use the MAC Filter feature to either allow or block access to your wireless LAN

based on the MAC Address of the wireless client devices. The MAC Filter feature,

also known as an access list, can be used to help protect your wireless network from

access by unauthorized users.

Follow these instructions to configure MAC address filtering for your wireless

network:

1 In the Wireless page, click MAC Filter .

2 Use the information in the following table to change the settings. When you have finished changing the settings, click Save Settings to apply your changes or click



MAC Filter Allows you to Enable or Disable MAC Filtering for the

Wireless Residential Gateway software.

Access Restriction Access Restriction. Allows you to permit or block computers

from accessing the wireless network. The choice that you make

here affects the addresses listed on this page. Choose one of the

following options:

Block computers listed below from accessing the wireless network. Select this option to deny Internet access to the

MAC addresses of the devices that you list in the table. All

other MAC addresses will be allowed Internet access.

Permit computers listed below access to the wireless network. Select this option to allow Internet access only to

the MAC addresses of the devices that you list in the table.

Any MAC addresses not listed in the table will be denied

Internet access.

MAC Address Filter List


The MAC Address Filter List displays users whose wireless access that you want to control. Click Wireless Client List to

display a list of network users by MAC address. From the To

Sort by drop-down list, you can sort the table by IP Address,

MAC Address, Status, Interface, or Client Name. To view the

most up-to-date information, click Refresh.

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Configure Adv anced Settings

Advanced wireless settings add another layer of security to the wireless network for

the Wireless Residential Gateway software. Use this page to set up the following

advanced wireless functions:

N Transmission Rate

CTS Protection Mode

Beacon Interval

DTM Interval

Fragmentation Threshold

RTS Threshold

If you are an expert administrator, follow these instructions to adjust critical settings:

Important: Only an expert administrator should adjust these settings. Incorrect

settings can reduce wireless performance.

1 In the Wireless page, click Advanced Settings




Wi-Fi Radio 1 Settings

and

Wi-Fi Radio 2

Settings

CTS Protection Mode. CTS (Clear-To-Send) Protection Mode

boosts the device's ability to catch all wireless transmissions, but

can severely decrease performance. Select Auto if you want the

device to use this feature as needed, when the Wireless-N/G

products are not able to transmit to the device in an

environment with heavy 802.11b traffic. Select Disable if you

want to permanently disable this feature.

Beacon Interval. The Beacon Interval value indicates the

frequency interval of the beacon. A beacon is a packet broadcast

by the device to synchronize the wireless network.

(Default: 100 msec, Range: 20-1000)

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DTIM Interval. The Delivery Traffic Indication Message

(DTIM) indicates the interval between Broadcasts/Multicast

transmissions. DTIM field is a countdown field informing

clients of the next window for listening to broadcast and

multicast messages. When the device has buffered broadcast or

multicast messages for associated clients, it sends the next

DTIM with a DTIM Interval value. Its clients hear the beacons

and awaken to receive the broadcast and multicast messages.

(Default: 1, Range: 1-255)

Fragmentation Threshold. The fragmentation threshold value

specifies the maximum size for a packet before data is

fragmented into multiple packets. If you experience a high

packet error rate, you may slightly increase the Fragmentation

Threshold. Setting the Fragmentation Threshold too low may

result in poor network performance. Only minor reduction of the default value is recommended. In most cases, it should

remain at its default value of 2346.

RTS Threshold. The RTS Threshold determines at what packet

size beyond which the ready to send/clear to send (RTS/CTS)

mechanism is invoked. Should you encounter inconsistent data

flow, only minor reduction of the default value, 2346, is

recommended. If a network packet is smaller than the preset

RTS Threshold size, the RTS/CTS mechanism will not be

enabled. The device sends Request to Send (RTS) frames to a

particular receiving station and negotiates the sending of a data

frame. After receiving an RTS, the wireless station responds

with a Clear to Send (CTS) frame to acknowledge the right to

begin transmission. The RTS Threshold value should remain at

its default value of 2347.

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Configure WDS Settings

The Wireless Distribution System (WDS) Settings page allows you to expand the

coverage of your wireless network by deploying signal repeaters.

Follow these instructions to configure Reporting settings:

Important: Make sure the channel settings are the same for all WDS enabled devices.

1 In the Wireless page, click WDS Settings.




Wi-Fi Radio 1 WDS

Settings WDS MAC Address. Displays the WDS MAC Address (or

BSSID) of your gateway access point.

Allow Wireless Signal To Be Repeated by a Repeater. Select

this option to allow a wireless client to connect to a repeater

and route traffic between the wireless client and a repeater. A

maximum of 3 repeaters are allowed.

Remote Access Point's MAC Address (MAC 1 through 3). Use

the three fields (MAC 1, 2, and 3) to enter the MAC address of

the repeaters.

Wi-Fi Radio 2 WDS

Settings WDS MAC Address. Displays the WDS MAC Address (or

BSSID) of your gateway access point.

Allow Wireless Signal To Be Repeated by a Repeater. Select

this option to allow a wireless client to connect to a repeater

and route traffic between the wireless client and a repeater. A

maximum of 3 repeaters are allowed.

Remote Access Point's MAC Address (MAC 1 through 3). Use

the three fields (MAC 1, 2, and 3) to enter the MAC address of

the repeaters.

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Configure QoS Settings

Quality of Service (QoS) ensures better service to high-priority types of network

traffic, which may involve demanding, real-time applications, such as video

conferencing. QoS settings allow you to specify priorities for different types of

traffic. Lower priority traffic will be slowed down to allow greater throughput or

less delay for high priority traffic.

Follow these instructions to configure QoS priorities for different types of traffic:

1 In the Wireless page, click the QoS tab.




Wi-Fi Radio 1 QoS

and

Wi-Fi Radio 2 QoS

WMM Support. If WMM (Wi-Fi Multimedia) is supported

by your wireless clients, enabling this feature means that

voice and multimedia traffic will be given higher priority

than other traffic.

Select the desired option:

Enable (factory default)

Disable

No ACK. Allows you to enable or disable No ACK. No ACK is

disabled by default. This feature is recommended for data

services where speed of transmission is important and packet loss is tolerable to a certain degree. If you select Disable, an

acknowledge packet is returned for every packet received. This

provides a more reliable transmission, but it increases traffic

load, which decreases performance.


Enable

Disable (factory default)

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Configure Security

This section provides procedures for configuring the following settings that are

available as tabs in the Security page.

Configure Firewall Settings

Use the settings on this page to configure a firewall and filter out various types of

unwanted traffic on the Wireless Residential Gateway software local network.

Advanced firewall technology deters hackers and protects the home network from

unauthorized access.

Follow these instructions to configure Firewall settings:

1 In the Security page, click Firewall.




Firewall SPI Firewall Protection. Blocks Denial of Service (DoS) attacks.

A DoS attack does not attempt to steal data or damage your

computers, but it overloads your Internet connection so that

you cannot use it.


Off (factory default)

On

IPv6 Firewall Protection. Blocks Denial of Service (DoS)

attacks for the IPv6 network. A DoS attack does not attempt to

steal data or damage your computers, but it overloads your

Internet connection so that you cannot use it.


Off

On (factory default)

Filters Block fragmented IP packets. Enables/disables filtering of

fragmented IP packets. This feature helps protect your private

local network from Internet based denial of service attacks.

Block Port Scan Detection. Enables/disables the gateway from

responding to Internet based port scans. This feature is

designed to protect your private local network from Internet

based hackers who attempt to gain unsolicited access your

network by detecting open IP ports.

Block IP Flood Detection. Blocks malicious devices that are

attempting to flood devices or networks with illegal broadcast

packets. Also referred to as "broadcast storm."

Note: This is the factory default option.

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Block WAN Requests Block Anonymous Internet Requests. Enable this feature to

keep your network from being "pinged" or detected by other

Internet users. The Block Anonymous Internet Requests feature

also hides your network ports. Both make it more difficult for

outside users to enter your network.

Note: This is the factory default option.

Configure VPN Passthrough Settings

Use this page to configure Virtual Private Network (VPN) support. Enabling the

settings in this page allows VPN tunnels using IPsec or PPTP protocols to pass

through the Wireless Residential Gateway software's firewall.

Follow these instructions to configure VPN Passthrough settings:

1 In the Security page, click VPN Passthrough.




VPN Passthrough IPSec Passthrough. Enables/disables Internet Protocol Security

(IPsec). IPsec is a suite of protocols used to implement secure

exchange of packets at the IP layer. If you enable IPSec

Passthrough, applications that use IPsec (IP Security) can pass

through the firewall. To disable IPSec Passthrough select

Disable.



Disable

PPTP Passthrough. Enables/disables Point-to-Point Tunneling

Protocol (PPTP). PPTP allows the Point-to-Point Protocol (PPP)

to be tunneled through an IP network. If you enable PPTP

passthrough, applications that use Point to Point Tunneling

Protocol (PPTP) can pass through the firewall To disable PPTP

Passthrough select Disable.



Disable

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Configure VPN Settings

A Virtual Private Network (VPN) is a connection between two endpoints in different

networks that allows private data to be sent securely over public networks or other

private networks. This is accomplished by creating a "VPN tunnel." A VPN tunnel

connects the two PCs or networks and allows data to be transmitted over the

Internet as if it were on a private network. The VPN tunnel uses IPsec to encrypt the

data sent between the two endpoints and encapsulate the data within a normal

Ethernet/IP frame allowing the data to pass between networks securely and

seamlessly.

A VPN provides a cost-effective and more secure alternative to using a private,

dedicated, leased line for a private network. Using industry standard encryption and

authentication techniques, an IPsec VPN creates a secure connection that operates as

if you were directly connected to your local private network.

For example, a VPN allows a user to sit at home and connect to an employer's

corporate network and receive an IP address in the private network just as though

they were sitting in their office connected to the corporate LAN.

Follow these instructions to configure VPN settings:

1 From the Security page, click VPN.




VPN Tunnel Select Tunnel Entry. Allows you to display a list of created

VPN tunnels

Create. Click to create a new tunnel entry

Delete. Click to delete all settings for the selected tunnel

Summary. Click to display the settings and status of all

enabled tunnels

IPSec VPN Tunnel. Allows you to enable or disable IPsec for

the VPN tunnel

Tunnel Name. Enter the name for this tunnel

Local Secure Group Select the local LAN user(s) that can use this VPN tunnel. This may be a single IP address or subnetwork. Note that the Local

Secure Group must match the remote gateway's Remote

Secure Group.

IP. Enter the IP address of the local network

Mask. If the Subnet option is selected, enter the mask to

determine the IP address on the local network.

22 OL-26909-01


Remote Secure Group Select the remote LAN user(s) behind the remote gateway who can use this VPN tunnel. This may be a single IP address,

a sub-network, or any addresses. If "Any" is set, the Wireless

Residential Gateway software acts as responder and accepts

requests from any remote user. Note that the Remote Secure

Group must match the remote gateway's Local Secure Group.

IP. Enter the IP address of the remote network

Mask. If the Subnet option is selected, enter the mask to

determine the IP addresses on the remote network

Remote Secure Gateway

Select the desired option, IP Addr., Any, or FQDN. If the Wireless Residential Gateway software has a dynamic IP

address, select Any or FQDN. If Any is selected, then the

Wireless Residential Gateway software will accept requests

from any IP address.

FQDN. If FQDN is selected, enter the domain name of the

remote gateway, so the Wireless Residential Gateway

software can locate a current IP address using DDNS.

IP. The IP address in this field must match the public (WAN

or Internet) IP address of the remote gateway at the other end

of this tunnel.

Key Management Key Exchange Method. The Wireless Residential Gateway

software supports both automatic and manual key

management. Note that both sides must use the same key

management method.

Select one of the following options for the key exchange

method:

Auto (IKE). Uses Internet Key Exchange (IKE) protocols

to negotiate key material for Security Association (SA). Configure Auto key management using the following

settings:

– Encryption: The Encryption method determines the

length of the key used to encrypt/decrypt ESP packets.

Notice that both sides must use the same method.

– Authentication: The Authentication method

authenticates the Encapsulating Security Payload (ESP) packets. Select MD5 or SHA. Notice that both sides

(VPN endpoints) must use the same method.

MD5: A one-way hashing algorithm that

produces a 128-bit digest

SHA: A one-way hashing algorithm that produces

a 160-bit digest

OL-26909-01 23


– Perfect Forward Secrecy (PFS): If PFS is enabled, IKE

Phase 2 negotiation will generate new key material for

IP traffic encryption and authentication. Note that both

sides must have PFS enabled.

– Pre-Shared Key: IKE uses the Preshared key to

authenticate the remote IKE peer. Both character and

hexadecimal values are acceptable in this field. (For

example, "My_@123" or "0x4d795f40313233" are

acceptable.) Note that both sides must use the same

Preshared key.

– Key Lifetime: This field specifies the lifetime of the

IKE generated key. If the time expires, a new key will

be renegotiated automatically. The Key Lifetime may

range from 300 to 100,000,000 seconds. The default

lifetime is 3600 seconds.

Status This field shows the connection status for the selected tunnel. The state is either Connected or Not Connected.

Buttons Connect. Click to establish a connection for the current VPN tunnel. If you have made any changes, click Save Settings to

first apply your changes.

Disconnect. Click to break a connection for the current VPN

tunnel.

View Log. Click to view the VPN log, which shows details of

each established tunnel.

Advanced Settings. If the Key Exchange Method is Auto

(IKE), this button provides access to additional settings

relating to IKE. Click this button if the gateway is unable to

establish a VPN tunnel to the remote gateway, and make sure

the Advanced Settings match those on the remote gateway.

Phase 1 - Operation Mode. Select the method appropriate

for the remote VPN endpoint.

– Main: Main mode is slower but more secure.

– Aggressive: Aggressive mode is faster but less secure.

Local Identity. Select the desired option to match the

Remote Identity setting at the other end of this tunnel.

– Local IP Address: Your WAN (Internet) IP address

– Name: Your domain name

Remote Identity. Select the desired option to match the

Local Identity setting at the other end of this tunnel.

– Local IP Address: WAN (Internet) IP address of the

remote VPN endpoint

– Name: Domain name of the remote VPN endpoint

Encryption. This is the encryption algorithm used for the

IKE SA. It must match the setting used at the other end of

the tunnel.

24 OL-26909-01

Control Access to the Internet

This section provides procedures for configuring the options available in the Access

Restriction page.

Configure IP Address Filtering Settings

Use the settings in this page to configure IP address filters. These filters prevent a

range of IP addresses from accessing the Internet.

Note: If you are not familiar with the advanced settings described in this section,

contact your service provider before you attempt to change any of the default

advanced IP filtering settings.

Follow these instructions to configure IP Address Filtering settings:

From the Access Restrictions page, click the IP Address Filtering tab. The IP

Address Filtering page appears displaying available settings.

1 Modify the settings to meet the needs of your home network. If you are not

familiar with these settings, contact your service provider for assistance in

changing the default advanced IP filtering settings.

2 When you have finished changing these settings, click Save Settings to apply

your changes or click Cancel Changes to prevent the changes from being saved.

Configure MAC Address Filtering Settings

Use the settings on this page to configure MAC address filters. These filters permit

you to allow or block a range of MAC addresses from accessing the Internet based

on MAC address.

Important: If you are not familiar with the advanced settings described in this

section, contact your service provider before you attempt to change any of the

Wireless Residential Gateway software default advanced MAC address filtering

settings.

OL-26909-01 25

Follow these instructions to configure MAC Address Filtering settings:

1 In the Access Restrictions page, click MAC Address Filtering.



Field Name Description

Access

Restriction

Block devices listed below from accessing the Internet.

Select to deny Internet access to the MAC addresses listed in

the MAC Address Filter List fields. All other MAC addresses

will be allowed Internet access.

Permit devices listed below to access the Internet. Select to

allow Internet access only to the MAC addresses of the

devices you list in the MAC Address Filter fields. Any MAC

addresses not listed in the table will be denied Internet access.


In the available fields, enter the MAC addresses of the

devices whose Internet access you want to control.

Configure Basic Rules Settings

Use the settings on this page to block or allow specific kinds of Internet usage and

traffic, such as Internet access, designated applications, websites, and inbound traffic

during specific days and times. The Access Restrictions Basic Rules page allows you

to configure parental controls on the Wireless Residential Gateway software, and to

monitor the individuals who are authorized to set parental controls.

Use the settings on this page to block or allow specific kinds of Internet usage and

traffic, configure parental controls, and monitor individuals who are authorized to

set parental controls.

Follow these instructions to configure Basic Rules settings:

1 In the Access Restrictions page, Basic Rules.


finished changing the settings, click Save Settings to apply your changes or click



Parental Control Basic

Setup Parental Control Activation. Enable or disable parental controls. To enable parental controls, check the Enable Parental

Control check box and click Apply. To disable parental

controls, uncheck the Enable Parental Control check box and

click Apply.

Add Rule. Adds and saves a new Rule to the list of content

rules.

Remove Rule. Removes the selected rule from the content rule

list.

26 OL-26909-01


Keyword List Keyword List. Allows you to create a list of keywords. Any

attempt to access a URL that contains any of the keywords in

this list will be blocked by the Wireless Residential Gateway

software.

Add/Remove Keyword. Allows you to add new keywords to

the list or to delete selected keywords from the list.

Blocked Domain List Blocked Domain List. Allows you to create a list of domains

that the Wireless Residential Gateway software should block

access to. Any attempt to access any of the Domains in this list

will be blocked by the Wireless Residential Gateway software.

Add/Remove Domain. Add new domains to the list or delete

selected domains from the list.

Allowed Domain List Allowed Domain List. Create a list of domains to which the

Wireless Residential Gateway software allows access.

Add/Remove Allowed Domain. Add new domains to the list

or delete selected domains from the list.

Parental Control

Bypass List Parental Control Bypass List. Devices in this list bypass

parental control settings.

Add/Remove MAC Address. Allows you to add or remove

new devices, by device MAC address to the Parental Control

Bypass list.

Override the Password Password. Create a password to temporarily override user-

access restrictions to a blocked Internet site.

Re-Enter Password. Re-enter the same password for

confirmation of the override password in the previous field.

Access Duration. Designate an amount of time in minutes that

the Override password will allow temporary access to a

restricted Internet site.

Apply. Saves all additions, edits, and changes.

To use key w ord and domain blocking

Keyword and domain blocking allows you to restrict access to Internet sites by

blocking access to those sites based on a word or a text string contained in the URLs

used to access those Internet sites.

Domain blocking allows you to restrict access to websites based on the site's domain

name. The domain name is the portion of the URL that precedes the familiar .com,

.org, or .gov extension.

Keyword blocking allows you to block access to Internet sites based on a keyword or

text string being present anywhere in the URL, not just in the domain name.

Note: The domain blocking feature blocks access to any domain in the Domain list. It

will also block domains, any portion of which contains an exact match to entries in

the list.

OL-26909-01 27

For example, if you enter example.com as a domain, any site that contains

"example.com" will be blocked. Generally, you do not want to include "www." in a

domain name because doing so limits the blocking to only the site that matches that

domain name exactly. For instance, if you enter www.example.com into the list, only

the one site that matches that name exactly will be blocked. Consequently, if you do

not include the "www.," then all sites within and associated with "example.com" will

be blocked.

Block Access to Websites

If you wish to block access to websites, use the Blocked Domain List or the Keyword List.

To use the Blocked Domain List, enter the URLs or domain names of the websites

that you wish to block.

Use the Keyword List to enter the keywords that you wish to block. If any of these

keywords appears in the URL of a website, access to the site will be blocked. Note

that only the URL is checked, not the content of each website.

Configure Time of Day Rules Settings

Use the settings on this page to configure web access filters to block all Internet

traffic to and from specific network devices based on day of week and time of day

settings that you select.

Important: The Wireless Residential Gateway software uses the network time of day

clock that is managed by your data service provider. The time of day clock must be

accurate and represent the time of day in your time zone for this feature to operate

properly. Verify that the Status and Set Time pages reflect the correct time of day. If

they do not reflect the correct time of day, contact your data service provider. You

can also adjust your settings to account for the difference.

Follow these instructions to configure Time of Day Rules settings:

1 In the Access Restrictions page, click Time of Day Rules.




Tod Filter Add. Add a new Time of Day access filter or rule. Enter the name of the filter and click the Add key to add the filter to the list. Time of

Day rules are used to restrict Internet access based on the day and

time.

Remove. Remove the selected filter from the Time of Day filter list.

Days to Block. Control access based on days of the week.

Schedule Time to Block. Control access based on the time of day.

28 OL-26909-01

Configure User Setup Settings

Use the settings in this page to set up additional accounts and user profiles for

household members. Each profile can be assigned customized levels of Internet

access as defined by the access rules assigned to that user's profile.

Important: These additional accounts do not grant administrative access to the


Once you define and enable user profiles, each user must sign-on each time they

wish to access the Internet. The user can sign-on when the pop-up dialog box

appears in their web browser. The user must enter their correct user name and

password to gain Internet access.

Follow these instructions to configure User Setup settings:

1 In the Access Restrictions page, click User Setup.





User Configure Add User. Add a new user profile. Enter the name of the user

and click Add User to add the user to the list.

User Settings. Allows you to edit a user profile by using the

drop-down list to edit a user profile. The drop-down list allows

you to recall the profile to be edited. User names and passwords

are case-sensitive.

Make sure to check the Enable box to activate the user profile. If

a profile is not active, that user will not be able to access the

Internet.

To remove a user profile, choose the profile from the drop-down

list and click Remove User.

Password. Enter the selected user's password in this field. All

users must enter their User Names and Passwords each time

they use the Internet. User names and passwords are case-

sensitive.

Note: The Wireless Residential Gateway software will allow

each user access to the Internet, subject to the rules selected in

this page for that user.

Re-Enter Password. Re-enter the same password for

confirmation of the password in the previous field.

OL-26909-01 29


User Configure,

continued

Trusted User. Check this check box if the currently selected user

is to be designated a trusted user. Trusted users are not subject

to Internet access rules.

Content Rule. Select the Content Rule for the current user

profile. Content Rules must first be defined by going to the

Rules Configuration page. You can access the Rule

Configuration page by clicking the "Basic Rules" tab in this page.

For more information, go to Configure Basic Rules Settings (on

page 25).

Time Access Rule. Select the Time Access Rule for the current

user profile. Time Access Rules must first be defined by going to

the Time of Day Rules page. You can access the Time of Day

Rules page by clicking the “Time of Day Rules” tab in this page.

Session Duration. Enter the amount of time in minutes that the

user will be granted Internet access beginning at the time they sign on using their User Name and Password. The default

(factory) setting is 1440 minutes when a user is created;

otherwise, it is 0 (zero).

Note: Set the Session Duration to 0 (zero) to prevent session

timeout.

Inactivity Time. Enter the amount of time during a user session

where there is no Internet access activity, indicating that the

user is no longer online. If the inactivity timer is triggered, the

user session will be closed automatically. In To regain Internet

access, the user must log in again with their user name and

password. The default (factory) setting is 60 minutes when a

user is created; otherwise, it is 0 (zero).

Note: Set the Inactivity time value to 0 (zero) to prevent session

timeout.

30 OL-26909-01

Configure Local Log Settings

Use the settings in this page to track, by user, any attempts the user has made to

access Internet sites that are restricted. In this page, you can also view events

captured by the parental control event-reporting feature.

Follow these instructions to configure Local Log settings:

1 In the Access Restrictions page, click Local Log.





Local Log

Parental Control - Event Log

Last Occurrence. Displays the time of the most recent

attempt to access a restricted Internet site

Action. Displays the action taken by the system

Target. Displays the URL of the restricted site

User. Displays the user who attempted a restricted site

Source. Displays the IP address of the PC that was used

when attempting to access a restricted website

OL-26909-01 31

Configure Applications and Gaming

This section provides procedures for configuring the options in the Applications &

Gaming page.

Important: Most well-known Internet applications are supported by Application

Layer Gateways (ALGs). ALGs automatically adjust the gateway firewall to allow

data to pass without making any custom settings. We recommend that you test your

application before making changes in this section.

Configure Port Filtering Settings

Use the settings in this window to configure Transmission Control Protocol (TCP)

and User Datagram Protocol (UDP) port filters. These filters prevent a range of

TCP/UDP ports from accessing the Internet. You can also prevent PCs from sending

outgoing TCP/UDP traffic to the WAN on specific IP port numbers. This filter is not

IP address- or MAC address- specific. The system blocks the specified port ranges

for all PCs.

Follow these instructions to configure the port filtering for applications and gaming

features:

1 In the Applications & Gaming page, click Port Filtering.





Port Filtering Start Port. This is the beginning of the port range. Enter the

beginning of the range of port numbers (external ports) used by the

server or Internet application. Check with the software

documentation of the Internet application for more information if

necessary.

End Port. This is the end of the port range. Enter the end of the

range of port numbers (external ports) used by the server or Internet

application. Check with the software documentation of the Internet

application for more information if necessary.

Protocol. Select one of the following protocols:

TCP

UDP

Both

Enable. Allows you to enable port filtering.

32 OL-26909-01

Configure Port Range Forwarding Settings

The settings on this page allow you to configure the ports that are to be used for

public services on your network, such as web servers, FTP servers, email servers or

other specialized Internet applications.

Important:

The Wireless Residential Gateway software normally implements a feature called

Port Translation. Port Translation monitors what ports are actually being used by

your PCs or other devices on your LAN. This monitoring provides an added

level of security beyond what the firewall provides. However, there are some

applications that require the Wireless Residential Gateway software to use

specific ports to connect over the Internet.

Port Range Forwarding continually exposes the selected ports to the public

Internet. This means that the firewall is no longer active on these ports. The

device with the forwarding IP address can be exposed to hacker attacks while the

port range is being forwarded.

Follow these instructions to configure port range forwarding settings:

1 In the Applications & Gaming page, click Port Range Forwarding.





Port Range Forwarding External Start. For the Start port, select a port from the

recommended 49152 - 65535 range. Keep in mind that ports

used are program specific so check which ones the program

requires to be forwarded.

External End. For the End port, select a port from the




Internal IP Address. Enter the computer’s IP address to which

this is to apply.

Internal Start Port. This is the beginning of the port

range. Enter the beginning of the range of port numbers

(internal ports) used by the server or Internet application.

Check with the software documentation of the Internet

application for more information if necessary.

Internal End Port. This is the end of the port range. Enter the

end of the range of port numbers (internal ports) used by the

server or Internet application. Check with the software

documentation of the Internet application for more information

if necessary.

OL-26909-01 33



TCP

UDP

Both

Enable. Check this check box to enable port forwarding for the

specified ports and IP addresses.

Configure Port Range Triggering Settings

Port range triggering is a way to dynamically forward ports to a LAN PC that needs

them at a particular time. That particular time is when it runs a certain application

that performs some event that triggers the router. This event must be an outbound

access of a particular port range.

Follow these instructions to configure port range triggering:

1 In the Applications & Gaming page, click Port Range Triggering.





Port Range Triggering

Triggered Range Start Port. For the Start port, select a port from the




End Port. For the End port, select a port from the




Forwarded Range Start Port. For the Start port, select a port from the




End Port. For the End port, select a port from the





TCP

UDP

Both

34 OL-26909-01


Enable. Check the Enable check box to enable port range

triggering for the relevant application.

Configure DMZ Settings

Use this page to configure an IP address whose ports are directly exposed to the

public Internet or to the wide area network (WAN). Demilitarized zone (DMZ)

hosting is commonly referred to as "exposed host," and allows you to specify a

recipient of WAN traffic that Network Address Translation (NAT) is unable to

translate to a known local PC.

A DMZ is typically used by a company that wants to host its own Internet server.

DMZ allows one IP address to be placed on the Internet side of the gateway firewall

while others remain protected behind the firewall.

The DMZ allows a device to be directly accessible to Internet traffic, such as a web

(HTTP) server, an FTP server, an SMTP (email) server, and a Domain Name System

(DNS) server. Click the DMZ tab to open the Applications & Gaming DMZ page.

Follow these instructions to configure the port range triggering for the Wireless

Residential Gateway software:

1 In the Applications & Gaming page, click DMZ.




DMZ DMZ Hosting. Select the desired option:

Enable

Disable (factory default)

DMZ Host IP Address. DMZ allows one IP address to be

unprotected while others remain protected. Enter the IP address of

the computer that you want to expose to the Internet in this field.

OL-26909-01 35

Configure Administration Settings

This section provides procedures for configuring the options available on the

Administration page.

Configure Management Settings

Use the settings in the Administration Management page to a llow the administrator

to manage specific functions for access and security.

Follow these instructions to configure Administration Management settings:

1 In the Administration page, click Management.

2 Use the information in the following table to change the remaining settings. When you have finished changing the settings, click Save Settings to apply your

changes or click Cancel Changes to prevent the changes from being saved.

Field Description

Gateway Setup (WAN)

Connection Mode. This setting allows you to determine how the

WAN (or gateway interface to the Internet) obtains its IP address.

Internet Connection Type

DHCP (factory default). Allows the gateway to obtain a public IP

address automatically.

Static IP. Allows you to specify the WAN IP address and

corresponding server information as static or fixed values that will

be used whenever the gateway goes online.

Internet IP Address. Enter the gateway’s IP address (as seen from

the Internet).

Subnet Mask. Enter the gateway’s subnet mask (as seen from the

Internet, including your service provider).

Default Gateway. Enter the default gateway of the service

provider’s server.

Primary DNS. Enter the primary domain name server IP

address(es) provided by your service provider. This is required.

Secondary DNS. Enter the secondary domain name server IP

address(es) provided by your service provider. This is optional.

MTU MTU size. MTU is the maximum transmission unit. The MTU size

specifies the largest packet size permitted for Internet transmission. Choose Manual if you want to manually enter the largest packet

size that will be transmitted. The recommended size is 1500 MTU.

You should leave this value in the 1200 to 1500 range to have the

device select the best MTU for your Internet connection. The

factory default is 0 (automatic)

36 OL-26909-01

Field Description

Gateway Access

Local Access

Current User Name. Identifies the currently logged in user.

Change Current User Name to. This field allows you to change

your user name. If you want to change your user name, enter your new user name in this field and click Save Settings to apply the

change.

Note: The factory default user name is a blank field.

Change Password to. This field allows you to change your

password. If you want to change your password, enter your new password in this field. Then, re-enter your new password in the Re-

Enter New Password field and click Save Settings to apply the

change.

Note: The factory default password is a blank field.

Re-Enter New Password. Allows you to re-enter the new

password. You must enter the same password as the one entered in the previous field Change Password to. After you re-enter your

new password, click Save Settings to apply the change.

Remote Access Remote Management. Allows you to enable or disable remote

management. This feature allows you to access and manage your

gateway settings from the Internet when you are away from home. To allow remote access, select Enable. Otherwise, keep the default setting as Disable. The protocol HTTP is required for remote

management. To remotely access the device, enter https://xxx.xxx.xxx.xxx:8080 in your web browser's Address field

(the x's represent the device's Internet IP address, and 8080

represents the specified port).

Management Port. Enter the port number that will be open to

outside access. The default setting is 8080. This port must be used

when you establish a remote connection.

UPnP UPnP. Universal Plug and Play (UPnP) allows Windows XP and

Vista to automatically configure the gateway for various Internet

applications, such as gaming and videoconferencing. If you want to

use UPnP, keep the default, Enable. Otherwise, select Disable.

IGMP IGMP Proxy. Internet Group Multicast Protocol (IGMP) is used to

establish membership in a multicast group and is commonly used

for multicast streaming applications. For example, you may have

Internet Protocol Television (IPTV) with multiple set-tops on the

same local network. These set-tops have different video streams

running simultaneously, so you should use the IGMP feature of the

router.

IGMP forwarding (proxying) is a system that improves

multicasting for LAN-side clients. If the clients support this option,

keep the default, Enable. Otherwise, select Disable.

OL-26909-01 37

Configuring Reporting Settings

Follow these instructions to configure Reporting settings:

1 In the Administration page, click Reporting.





Reporting Email Alerts. If enabled, an email will be sent immediately if a Denial

of Service (DoS) attack is detected. To use this feature, provide the

necessary email address information.

SMTP Mail Server. Enter the address (domain name) or IP address of

the Simple Mail Transport Protocol (SMTP) server you use for outgoing

email.

E-Mail Address for Alert Logs. Enter the email address that should

receive the logs.

SMTP Username. Enter the username for the SMTP server.

SMTP Password. Enter the password for the SMTP server.

View Log. Click to display log data.

Configure Diagnostics Settings

Use the settings in this page to configure the Ping Test feature and use it to check the

status of your Internet connection by using a Ping test. This section contains

instructions for completing the following tasks:

Configuring the ping feature

Completing a ping test

38 OL-26909-01

Configuring Diagnostic Settings

Follow these instructions to configure Diagnostics settings:

1 In the Administration page, click Diagnostics.


finished changing these settings, click Save Settings to apply your changes or

click Cancel Changes to prevent the changes from being saved.


Ping Test

Ping Test Parameters

Ping Target IP. The IP address or URL that you want to ping.

Ping Size. The size of the packet that you want to use.

Number of Pings. The number of times that you wish to ping

the target device.

Ping Interval. The time period (milliseconds) between each

ping.

Ping Timeout. The desired time period (milliseconds) of the

timeout. If no response is received within this ping period, the

ping test is considered a failure.

Ping Result. The results of the ping test are displayed.

Completing a Ping Test

To complete a Ping test, follow these instructions.

1 Click Start Test to begin the text. A new page appears displaying a summary of

the test results.

2 Click the Save Settings to save the test results or click Cancel Changes to cancel

the test.

Back Up and Restore Configuration Settings

Use the settings in this page to back up the configuration and store it in a file on your

computer. You can also use this page to restore a previously saved configuration f ile.

Back Up the Configuration Settings

Follow these instructions to download to your computer a file that contains the

configuration settings that the device currently uses.

1 In the Administration page, click Back Up & Restore.

2 Click Backup. The Wireless Residential Gateway begins downloading the

current configuration file to your computer.

OL-26909-01 39

Restore the Configuration Settings

Follow these instructions to apply previous configuration settings by restoring a

previously saved configuration file.

CAUTION:

Restoring a configuration file will destroy (overwrite) all of the existing

settings.

1 In the Administration page, click Back Up & Restore.

2 Click Browse to select the configuration file that you want to restore.

3 Click Restore to upload the configuration file to the Wireless Residential

Gateway. The Wireless Residential Gateway that overwrites the current

configuration file with the file that you have selected so that the device now

operates with the configuration settings stored in that file.

Dev ice Restart Settings

Follow these instructions to restart the Wireless Residential Gateway software.

1 In the Administration page, click Factory Defaults.

2 Enter the password for the Wireless Residential Gateway software in the Password field.

3 Click Device Restart to restart the Wireless Residential Gateway software.

40 OL-26909-01

Monitor the Device Status

This section provides procedures for configuring the options available in the Status

page.

Display Gateway Status

Follow these instructions to view information about the Wireless Residential

Gateway software and its current settings.

1 In the Status page, click Gateway.

2 Refer to the information in the following table for a description of the current status. To update the data in this page, click Refresh.


Gateway Information

Firmware Version. The version number of the firmware.

MAC Address. A unique alphanumeric address for the cable

modem coaxial interface, which is used to connect to the cable

modem termination system (CMTS) at the headend. A Media Access Control (MAC) address is a hardware address that

uniquely identifies each node of a network.

Current Time. The time, based on the time zone selected in the

Basic Setup page is displayed.

Router Mode. The Internet Protocol version in use by the


Internet IPv4

Connection IP Address. Displays the IP address of the WAN interface. This

address is assigned to the Wireless Residential Gateway

software when it goes online.

Subnet Mask. Displays the subnet mask for your WAN port.

This address is automatically assigned to your WAN port by

your ISP except when a static IP address is set up.

Default Gateway. The IP address of the ISP's Default Gateway.

DNS IPv4 1-3. The DNS IP addresses currently used by the

gateway.

OL-26909-01 41

Display Local Network Status

Follow these instructions to view information about the status of the local area

network.

1 In the Status page, click Local Network.

2 Refer to the information in the following table for a description of the current status. To update the data on this page, click Refresh.


Local Network MAC Address. A unique alphanumeric address for the cable

modem coaxial interface, which is used to connect to the

CMTS at the headend. A MAC address is a hardware address

that uniquely identifies each node of a network.

IP Address. The IP address as it appears on your local

Ethernet network.

Subnet Mask. Displays the subnet mask for your LAN.

DHCP Server. The status of the DHCP server function

(Enabled or Disabled).

Starting IP Address. The beginning of the range of IP

addresses used by the DHCP server.

End IP Address. The end of the range of IP addresses used by

the DHCP server.

DHCP Client Table. Click DHCP Client Table to show

which devices are attached to your LAN that have been issued

IP addresses by the DHCP server in the gateway. In the DHCP

Client Table page, you will see a list of DHCP clients

(computers and other network devices) with the following

information: Client Host Names, IP Addresses, MAC

Addresses, and the length of time before their assigned IP

addresses expire. To retrieve the most up-to-date information, click Refresh. To exit this page and return to the Local

Network page, click Close.

ARP/RARP Table. Click ARP/RARP Table to see a complete

list of all devices that are connected to your network. To retrieve the most up-to-date information, click Refresh. To

exit this page and return to the Local Network page, click

Close.

42 OL-26909-01

Display Wireless Network Status

Follow these instructions to view information about the status of the wireless

network.

1 In the Status page, click Wireless Network.

2 Refer to the information in the following table for a description of the settings. To update the data on this page, click Refresh.


Wi-Fi Radio 1 Network Current. Displays one of the following radio band

frequencies currently in operation:

2.4 GHz

5 GHz

2.4 and 5 GHz

Note: Not all products support the 5 GHz radio band.



Radio MAC Address. The MAC address of your gateway's

local wireless access point.

Network Mode. The wireless standard used by the wireless

access point.

Channel Width. The Channel Width setting as shown in the

Wireless Radio Settings page for the Wi-Fi Radio 1 Network.

Channel. The Channel setting as shown in the Wireless

Radio Settings page for the Wi-Fi Radio 1 Network.

Extended Channel. The Extended Channel setting as shown

on the Wireless Radio Settings page for the Wi-Fi Radio 1

Network.

Security. The security method used by your wireless

network.



OL-26909-01 43


Wi-Fi Radio 2 Network Current. Displays one of the following radio band

frequencies currently in operation:

2.4 GHz

5 GHz

2.4 and 5 GHz

Note: Not all products support the 5 GHz radio band.



Radio MAC Address. The MAC address of your gateway's

local wireless access point.

Network Mode. The wireless standard used by the wireless

access point.

Channel Width. The Channel Width setting as shown in the

Wireless Radio Settings page for the Wi-Fi Radio 2 Network.

Channel. The Channel setting as shown in the Wireless

Radio Settings page for the Wi-Fi Radio 2 Network.

Extended Channel. The Extended Channel setting as shown

on the Wireless Radio Settings page for the Wi-Fi Radio 2

Network.

Security. The security method used by your wireless

network.



44 OL-26909-01

Display Voice Status

Follow these instructions to view information about the status of the wireless

network.

1 In the Status page, click Voice.

2 Refer to the information in the following table for a description of the settings. To update the data in this page, click Refresh.


Voice State Telephony-DHCP. DHCP status for the Voice component

of the gateway. Once the voice component has received an

IP address, this state will be Completed.

Telephony-Security. Status of voice security with

Kerberos. Disabled shows that the gateway is not

provisioned to use full Kerberos security.

Telephony-TFTP. TFTP status for the voice component of

the gateway. After the voice configuration file has been

downloaded successfully, this state will show Completed.

Telephony-Reg with Call Server. Registration status for

Line 1 of the voice gateway. Status can be connected

(registered successfully) or disconnected (not registered). A

connected status is required for voice service to be

operational.

Telephony-Reg with Call Server. Registration status for

Line 2 of the voice gateway. The status can be connected

(registered successfully) or disconnected (not registered).

The connected status is required for voice service to be

operational.

Telephony-Reg Complete. Displays status of the overall

voice component registration for the gateway. Pass is the

required status for voice service.

Voice Line State Line. Voice line number (1 or 2)

Hook Status. Status of the onhook state of each line. This

can be onhook (phone is on its hook and not active) or

offhook (phone has been picked up with dialtone).

Endpoint State. Voice status with the Service Provider

network. The status can be Disconnected (not operational)

or Connected (operational with dial tone).

OL-26909-01 45

Display DOCSIS WAN Status

Follow these instructions to view information about the status of the DOCSIS WAN.

1 In the Status page, click DOCSIS WAN.

2 Refer to the information in the following table for a description of the settings. To

update the data in this page, click Refresh.


About Model. The name of the Wireless Residential

Gateway software.

Vendor. The manufacturer of the Wireless

Residential Gateway software.

Hardware Revision. The revision of the circuit board

design.

Serial Number. The unique serial of the Wireless

Residential Gateway software.

MAC Address. A unique alphanumeric address for

the cable modem coaxial interface, which is used to

connect to the CMTS at the headend. A MAC address

is a hardware address that uniquely identifies each

node of a network.

Bootloader Revision. The boot revision code version.

Current Software Revision. The revision version of

the firmware.

Firmware Name. The name of the firmware.

Firmware Build Time. The date and time that the

firmware was built.

Cable Modem Status. Displays one of the possible

current states of the Wireless Residential Gateway

software.

Wireless Network:

Wireless Network 1: The status (enable or disable)

for this wireless network.

Wireless Network 2: The status (enable or disable)

for this wireless network.

46 OL-26909-01


Cable Modem State DOCSIS Downstream Scanning. The status of

DOCSIS downstream scanning on the gateway. The

status should show Completed when locked on a

downstream frequency (online and operational).

DOCSIS Ranging. The status of DOCSIS upstream

ranging on the gateway. The status should show

Completed when locked on a downstream frequency

(online and operational).

DOCSIS DHCP. The status of CM DHCP on the

gateway. The status should show Completed when

the gateway has successfully received a DHCP IP

address (online and operational).

DOCSIS TFTP. The status of DOCSIS TFTP of the

CM configuration file on the gateway. The status

should show Completed when the gateway has successfully received its configuration file (online

and operational).

DOCSIS Data Reg Complete. The status of DOCSIS

registration on the gateway with the Service Provider

headend. The status should show Completed when

the gateway has successfully come online and is

operation with the Service Provider headend.

DOCSIS Privacy. The status of DOCSIS privacy on

the gateway. The status will show Enabled or

Disabled depending on how the Service Provider has

configured the headend network.

Downstream Channels Channels 1-8. Displays the power level and the

signal to noise ratio of the active downstream

channels.

Upstream Channels Channels 1-4. Displays the power level of the active

upstream channels.

OL-26909-01 47

Display DOCSIS Log Status

Follow these instructions to view the DOCSIS Log status.

1 In the Status page, click DOCSIS Log.

2 Refer to the information in the following table for a description of the settings. To

update the data in this page, click Refresh.


DOCSIS Log Lists the following data for each event that the

gateway has logged:

Count. The number of occurrences of a specific

DOCSIS Event ID.

Time. The date and time that the event was logged.

ID. A unique ID assigned to each event logged

Level. The level of event severity.

Description. A description of the event.

Complete a Speed Test

Follow these instructions to complete a speed test.

1 In the Status page, click SpeedTest.

2 To test the download and upload speed, click Start. The upload and download

speed is displayed in the Download speed and Upload speed fields.

Note: To cancel the test click Cancel. To update the data in this page, click

Refresh.

48 OL-26909-01

Configure Storage and Sharing

This section provides procedures for configuring the options available in the Storage

& Sharing page.

Display USB Settings

Follow these instructions to configure USB settings.

1 In the Storage & Sharing page, click USB Settings.

2 Use the information in the following table to change the settings.


Basic Settings Enable USB Devices connected to the USB port. Select one of

the following options:

All. Select to allow all USB devices connected to the USB

port. (This is the default setting.)

Approved. Select to allow only approved USB devices to

connect to the USB port.

None. Select to prevent any USB devices from connecting

to the USB port.

Enable USB Devices to be Shared Storage. Select Yes to allow

USB devices to be shared storage, or select No if you do not

want USB devices to be shared storage.

Enable the Media Server (DLNA). Select Yes to enable the

Media server, or select No to disable the Media server.

Apply. Click to apply the changes that you have made to USB

settings.

OL-26909-01 49


Approved Devices Available USB Devices. Displays the USB devices that

the residential gateway supports. The following data is

shown for each USB device listed in the table:

Volume Name. Name of the device.

Manufacturer. Manufacturer of the USB device.

Free Space. Free space remaining on the USB device.

Used Space. Used space on the USB device.

Total Space. Total space on the USB device.

SMART Status. Self-Monitoring, Analysis and Reporting

Technology (SMART) status if the USB device supports

this technology.

Approved Device. Indicates whether the USB device has

been approved for use on the gateway.

Add to Approved Devices. Adds any selected USB

devices as an approved device for the gateway. Until a

device is approved, it will not be usable by any of the

Gateway NAS/Media Server features

Remove from Approved Devices. Removes any selected

USB devices as an approved device for the gateway.

Unapproved devices cannot be used by other Gateway

services.

Safely Remove Device. Safely unmounts any selected

USB device. This is recommended before unplugging the

USB device from the gateway.

Refresh List. Updates data in the Approved Devices list

to display any changes in status or USB devices.

50 OL-26909-01

Display NAS Settings

Follow these instructions to configure Network-Attached Storage (NAS) settings.

1 In the Storage & Sharing page, click NAS.





Basic NAS Settings Network/Device Name. The name of the network to which

the gateway belongs.

Workgroup Name. The name of the workgroup to which

the gateway belongs.

Advanced NAS Settings The Protocols table provides the following information:

Enable. Select to enable this access method, or clear to disable this access method. Make sure to click Save

Settings after modifying this setting.

Access Method. Windows Network Connection

(SAMBA) or FTP is the available choices for access into

the attached NAS (USB) devices.

Link. File link to the associated access method service

to any attached USB devices.

Port. Port associated with the NAS service.

Display Media Server Settings

Follow these instructions to configure Media Server settings.

1 In the Storage & Sharing page, click Media Server .





Media Server Basic

Settings Media Server. Select to enable or disable the media server.

Media Server Name. Lists the name of the media server. To

change the media server name, enter the desired name in the

Media Server Name field and click Apply Basic Settings.

Apply Basic Settings. Click to apply changes that you have

made to basic settings fields.

OL-26909-01 51


Scan Settings Media Server. Select either of the following options:

Scan All Files. Select to scan all files on the media server.

Scan Files By Type. Select to scan certain file types on the

media server.

Available File Types. Lists the Video, Audio, Image, and

Other file types that are available for scanning on the media

server.

Selected File Types. Lists the Video, Audio, Image, and Other

file types to be scanned.

Selected. Moves the selected file type from the Available File

Types list to the Selected File Types list or from the Selected

File Types list to the Available File Types list.

All Video. Moves all Video files from the Available File Types

list to the Selected File Types list or from the Selected File

Types list to the Available File Types list.

All Audio. Moves all Audio files from the Available File Types

list to the Selected File Types list or from the Selected F ile

Types list to the Available File Types list.

All Images. Moves all Image files from the Available File



All Other. Moves all Other file types from the Available File



Add All Types. Moves all files (Video, Audio, Image, and

Other) from the Available File Types List to the Selected File

Types lists.

Remove All Types. Moves all files (Video, Audio, Image, and

Other) from the Selected File Types List to the Available File

Types lists.

Enable scheduled scanning every X minutes. Select to set up

regularly scheduled scanning of media files according to the

parameters that you have defined in the Scan Settings area. To

specify the number of minutes between each scan, enter the

desired number of minutes in the field provided.

Apply Scan Settings. Saves the Scan Settings that you have

defined.

Scan Now. Click to scan immediately (instead of waiting for a

regularly scheduled scan).

52 OL-26909-01

For Information

Log Off and Log In to the Residential Gateway

Follow these instructions to log off the residential gateway.

1 Click Log Off. The Status DOCSIS WAN page appears.

2 To log back on to the gateway, enter your user name and password in the fields provided, and click Log In.

OL-26909-01 53

For Information

Troubleshooting

This section describes the most common issues that may occur after the Wireless

Residential Gateway software is installed and provides possible solutions and tips

for improved performance of the Wireless Residential Gateway software.

Frequently Asked Questions

This section provides answers to common questions about the Wireless Residential

Gateway software.

How Do I Configure TCP/IP Protocol?

To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card

(NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a

communications protocol used to access the Internet. This section contains

instructions for configuring TCP/IP on your Internet devices to operate with the

Wireless Residential Gateway software in Microsoft Windows or Macintosh

environments.

TCP/IP protocol in a Microsoft Windows environment is different for each

operating system. Follow the appropriate instructions in this section for your

operating system.

Configuring TCP/IP on Window s 7 Sy stems

1 Open Network Connections by clicking the Start button, and then clicking

Control Panel.

2 In the Search field, type adapter , and then, under Network and Sharing Center ,

click View network connections.

3 Right-click the connection that you want to change, and then click Properties. If

you are prompted for an administrator password or confirmation, type the

password or provide confirmation. The Local Area Connection Properties

window appears.

4 Click the Networking tab.

5 Under This connection uses the following items, click either Internet Protocol

Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6) , and then click

Properties.

6 To specify IPv4 IP address settings, do one of the following:

To get IP settings automatically using DHCP, click Obtain an IP address

automatically, and then click OK.

To specify an IP address, click Use the following IP address, and then, in the

IP address, Subnet mask, and Default gateway fields, type the IP address

settings.

54 4009700 Rev A

7 To specify IPv6 IP address settings, do one of the following:

To get IP settings automatically using DHCP, click Obtain an IPv6 address

automatically, and then click OK.

To specify an IP address, click Use the following IPv6 address, and then, in

the IPv6 address, Subnet prefix length, and the Default gateway fields, type

the IP address settings.

8 To specify DNS server address settings, do one of the following:

To get a DNS server address automatically using DHCP, click Obtain DNS

server address automatically, and then click OK.

To specify a DNS server address, click Use the following DNS server

addresses, and then, in the Preferred DNS server and Alternate DNS server

fields, type the addresses of the primary and secondary DNS servers.

9 To change advanced DNS, WINS, and IP settings, click Advanced.

10 When you are finished, click OK.

11 Try to access the Internet. If you cannot access the Internet, contact your service

provider for further assistance.

Configuring TCP/IP on Window s XP Sy stems

1 Click Start, and depending on your Start menu setup, choose one of the

following options:

If you are using the Windows XP Default Start menu, select Connect to,

choose Show all connections, and then go to Step 2.

If you are using the Windows XP Classic Start menu, select Settings, choose

Network Connections, click Local Area Connection, and then go to Step 3.

2 Double-click the Local Area Connection icon in the LAN or High-Speed Internet

section of the Network Connections window.

3 Click Properties in the Local Area Connection Status window.

4 Click Internet Protocol (TCP/IP), and then click Properties in the Local Area

Connection Properties window.

5 Select both Obtain an IP address automatically and Obtain DNS server address

automatically in the Internet Protocol (TCP/IP) Properties window, and then

click OK.

6 Click Yes to restart your computer when the Local Network window appears.

The computer restarts. The TCP/IP protocol is now configured on your PC, and

your Ethernet devices are ready for use.

7 Try to access the Internet. If you cannot access the Internet, contact your service

provider for further assistance.

Configuring TCP/IP on Macintosh Sy stems

1 Click the Apple icon in the upper-left corner of the Finder. Scroll down to

Control Panels, and then click TCP/IP.

2 Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the

menu, and then click User Mode.

3 Click Advanced in the User Mode window, and then click OK.

4009700 Rev A 55

4 Click the Up/Down selector arrows located to the right of the Connect Via section of the TCP/IP window, and then click Using DHCP Server .

5 Click Options in the TCP/IP window, and then click Active in the TCP/IP

Options window.

Note: Make sure that the Load only when needed option is unchecked.

6 Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP

window is unchecked. If there is a check mark in the option, uncheck the option, and then click Info in the lower-left corner.

7 Is there a Hardware Address listed in this window?

If yes, click OK. To close the TCP/IP Control Panel window, click File, and

then scroll down to click Close. You have completed this procedure.

If no, you must power off your Macintosh.

8 With the power off, simultaneously press and hold down the Command

(Apple), Option, P, and R keys on your keyboard. Keeping those keys pressed

down, power on your Macintosh but do not release these keys until you hear the

Apple chime at least three times, then release the keys and let the computer

restart.

9 When your computer fully reboots, repeat Steps 1 through 7 to verify that all

TCP/IP settings are correct. If your computer still does not have a Hardware

Address, contact your authorized Apple dealer or Apple technical support center

for further assistance.

How Do I Renew the IP Address on My PC?

If your PC cannot access the Internet after the Wireless Residential Gateway

software is online, it is possible that your PC did not renew its IP address. Follow the

appropriate instructions in this section for your operating system to renew the IP

address on your PC.

Renew ing the IP Address on Window s 7 Sy stems

1 Click the Windows Start button.

2 Type cmd in the Search field. The cmd window appears.

3 Type ipconfig /renew and press Enter to renew the IP address of the computer.

Renew ing the IP Address on Window s XP Sy stems

1 Click Start, and then click Run. The Run window appears.

2 Type cmd in the Open field and click OK. A window with a command prompt

appears.

3 Type ipconfig /release at the C:/ prompt and press Enter. The system releases

the IP address.

4 Type ipconfig /renew at the C:/ prompt and press Enter. The system displays a

new IP address.

56 4009700 Rev A

5 Click the X in the upper-right corner of the window to close the Command

Prompt window. You have completed this procedure.

Note: If you cannot access the Internet, contact your service provider for further

assistance.

Renew ing the IP Address on Macintosh Sy stems

1 Close all open programs.

2 Open your Preferences folder.

3 Drag the tcp/ip preferences file to the Trash.

4 Close all open windows and empty the Trash.

5 Restart your computer.

6 As your computer starts, simultaneously press and hold down the Command

(Apple), Option, P, and R keys on your keyboard. Keeping those keys pressed

down, power on your Macintosh but do not release these keys until you hear the

Apple chime at least three times, release the keys and let the computer restart.

7 When your computer fully reboots, click the Apple icon in the upper-left corner

of the Finder. Scroll down to Control Panels, and then click TCP/IP.

8 Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the

menu, and then click User Mode.

9 Click Advanced in the User Mode window, and then click OK.

10 Click the Up/Down selector arrows located to the right of the Connect Via section of the TCP/IP window, and then click Using DHCP Server .

11 Click Options in the TCP/IP window, and then click Active in the TCP/IP

Options window.

Note: In some cases, the Load only when needed option does not appear. If it

appears, select the option. A check mark appears in the option.

12 Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP

window is not selected. If there is a check mark in the option, select the option to clear the check mark, and then click Info in the lower-left corner.

13 Is there a Hardware Address listed in this window?

If yes, click OK. To close the TCP/IP Control Panel window, click File, and

then scroll down to click Close.

If no, repeat these instructions from Step 6.

14 Reboot your computer.

4009700 Rev A 57

What if I Don NotSubscribe to Cable TV?

If cable TV is available in your area, data service may be made available with or

without subscribing to cable TV service. Contact your local service provider for

complete information on cable services, including high-speed Internet access.

How Do I Arrange for Installation?

Call your service provider to inquire about professional installation. A professional

installation ensures proper cable connection to the Wireless Residential Gateway

software and to your PC, and it ensures the proper configuration of all hardware

and software settings. Contact your service provider for more information about

installation.

How Does the Wireless Residential Gateway Connect to My Computer?

The Wireless Residential Gateway software connects to the 10/100/1000BASE-T

Ethernet port on your PC. To use the Ethernet interface, your PC needs Ethernet

cards. These cards are available from your local PC or office supply retailer, or from

your service provider. For best performance over an Ethernet connection, your PC

should be equipped with a Gigabit Ethernet card.

After My Wireless Residential Gateway Is Connected, How Do I Access the Internet?

Your local service provider becomes your Internet service provider (ISP). They offer

a wide range of services including email, chat, news, and information services. Your

service provider will provide the software that you will need.

Can I Watch TV and Surf the Internet at the Same Time?

Absolutely! If you subscribe to cable television service, you can watch TV and use

your Wireless Residential Gateway software at the same time by connecting your TV

and your Wireless Residential Gateway software to the cable network using an

optional cable signal splitter.

Can I Use my Existing Phone Number with the Wireless Residential Gateway?

Telephone numbers are portable in some areas. Contact your telephone service

provider for more information about using an existing telephone number.

How Many Telephones Can I Connect?

The RJ-11 telephone-style connectors on the Wireless Residential Gateway software

can each provide telephone service to multiple telephones, fax machines, and analog

modems. The maximum number of telephone devices connected to each RJ -11 port

is limited by the total Ringing Load of the telephone devices that are connected.

Many telephone devices are marked with a Ringer Equivalent Number (REN). Each

telephone port on the Wireless Residential Gateway software can support up to a 5

REN load. The sum of the REN load on all of the telephone devices attached to each

port must not exceed 5 REN.

58 4009700 Rev A

Common Troubleshooting Issues

This section describes common problems and offers solutions.

I don't understand the front panel status indicators

See Operation of Front Panel Indicators, for more detailed information on front

panel LED status indicator operation and function.

The Wireless Residential Gatew ay does not register an Ethernet connection

Try one of the following solutions:

Verify that your computer has an Ethernet card and that the Ethernet driver

software is properly installed. If you purchase and install an Ethernet card,

follow the installation instructions very carefully.

Verify the status of the front panel status indicator lights.

The Wireless Residential Gatew ay does not register an Ethernet connection after connecting to a hub

If you are connecting multiple PCs to the Wireless Residential Gateway software,

you should first connect the Wireless Residential Gateway software to the uplink

port of the hub using the correct crossover cable. The LINK LED of the hub will

illuminate continuously.

The Wireless Residential Gatew ay does not register a cable connection

The Wireless Residential Gateway software works with a standard, 75 -ohm, RF

coaxial cable. If you are using a different cable, your Wireless Residential Gateway

software will not function properly. Contact your service provider to determine

whether you are using the correct cable.

There is no dial tone w hen I lift the handset

Try the following solutions if you cannot hear a dial tone:

Your telephone wiring may be connected to the wrong RJ-11 port on the Wireless

Residential Gateway software. The Wireless Residential Gateway software has

two telephone ports. Verify that you are connected to the correct telephone port.

There may be a problem with your telephone set. Use a different telephone set

and listen to hear dial tone.

There may be a problem with your home telephone wiring. Use a telephone and

connect directly to the same RJ-11 port on the back of the unit. If the dial tone is

working here but does not work at other locations in the home, a professional

may need to diagnose and repair a problem with your telephone wiring.

Verify that the telephone company has removed the previous telephone service

from your home telephone wiring.

4009700 Rev A 59

Your telephone service may not be enabled from your cable telephony service

provider. Contact your cable telephony service provider for more information.

Tips for Improved Performance

If your Wireless Residential Gateway software does not perform as expected, the

following tips may help. If you need further assistance, contact your service

provider.

Verify that the plug to your Wireless Residential Gateway software AC power is

properly inserted into an electrical outlet.

Verify that your Wireless Residential Gateway software AC power cord is not

plugged into an electrical outlet that is controlled by a wall switch. If a wall switch controls the electrical outlet, make sure the switch is in the ON position.

Verify that the ONLINE LED status indicator on the front panel of your Wireless

Residential Gateway software is illuminated.

Verify that your cable service is active and that it supports two-way service.

Verify that all cables are properly connected, and that you are using the correct

cables.

If you are using the Ethernet connection, verify that your TCP/IP is properly

installed and configured.

Verify that you have called your service provider and given them the serial

number and MAC address of your Wireless Residential Gateway software.

If you are using a cable signal splitter so that you can connect the Wireless

Residential Gateway software to other devices, remove the splitter and reconnect

the cables so that the Wireless Residential Gateway software is connected

directly to the cable input. If the Wireless Residential Gateway software now

functions properly, the cable signal splitter may be defective and may need to be

replaced.

If you are connected to your PC with an Ethernet connection, your PC should be

equipped with a Gigabit Ethernet card for best performance.

If your Wireless Residential Gateway software has a USB port and you are

connected to that port, verify that you have followed the procedures in Install

USB Drivers on Your PC (Optional).

For Information

If You Have Questions

If you have technical questions, contact Cisco Services for assistance. Follow the

menu options to speak with a service engineer.

Americas Headquarters

Cisco Systems, Inc.

170 West Tasman Drive

San Jose, CA 95134-1706

USA

http://www.cisco.com

Tel: +1-408 526-4000

+1-800 553-6387

Fax: +1-408 527-0883

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates

in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks .

Third party trademarks mentioned are the property of their respective owners.

The use of the word partner does not imply a partnership relationship between Cisco and any

other company. (1110R)

Product and service availability are subject to change without notice.

© 2014 Cisco and/or its affiliates. All rights reserved.

June 2014 Part Number OL-26909-01

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