with todd duncan follow
TRANSCRIPT
Where SUCCESS Happens™
With Todd Duncan Follow
Where SUCCESS Happens™
The PROMISE to you for our time
together today is that if you
implement the 3 key ideas I will
share with you in the next 3-hours,
you will double your applications in
30-60 days!
Where SUCCESS Happens™
Where SUCCESS Happens™
“Before Sales Mastery 2011 I didn’t believe it
was possible to triple my volume but here I
am, almost 3-years later, and I’ve gone from
110 fundings a year in 2011 to being on pace in
2014 for over 500 fundings. You have
changed mine and my family’s life for
generations! Cody Hardridge – Senior Loan Officer
Cornerstone Home Lending
Where SUCCESS Happens™
What is your story going to be?
How long are you going to wait for
your results?
What barriers are holding you back?
Imagine if………
Where SUCCESS Happens™
Where SUCCESS Happens™
Where SUCCESS Happens™
Where SUCCESS Happens™
The premise for the day:
The Loan Officer who knows how
to acquire, optimize and retain a
client the best, gets paid the
most….period!
Where SUCCESS Happens™
Small Improvements Rule! Improve # Clients $/Transaction #Transactions Total
100 1000 x2 $200K
10%(.8%:mo) 110 1100 X2.2 $266K
33%(2.75%:mo) 133 1330 X2.66 $460K
50%(4%:mo) 150 1500 X3 $675k
X2 200 2000 X4 $1.6m
X4 400 4000 X8 $3.2M
Where SUCCESS Happens™
Business Planning
101 for 10-months:yr.
10 x 2 x 4 = 80 Agents Referrals
per week
Weeks per
month
Referrals per
month
Where SUCCESS Happens™
Where SUCCESS Happens™
Good Morning Todd! I just wanted to take a quick moment and tell you, "Thank you". You probably hear it a lot, but sincerely and from the depths of my heart, I want you to know how much I appreciate YOU.
PS - The next time I see you, I'll play you a voicemail from a realtor I've been going after for 2-yrs and now have his business as a result of a few things you spoke about in your "10 X" Coffee w/ Todd episode... It works. May God continue to abundantly BLESS you and your family Todd! Dan Dan Keller | NMLS# 115349 Mortgage Advisor
Where SUCCESS Happens™
Three Areas of Questions At Interview:
1. Business Gaps and Service Needs
2. Cost of Lost Leads
3. Dreams and goals….
Supported by Weekly Action Plans
Where SUCCESS Happens™
80 x .25 = 20
80 x .5 = 40
80 x .75 = 60
Conversion to Apps
Total Apps for month
Buyer PQ conversatio
ns
The most important number of all is the
percentage of buyers you convert to
applications that close!
Where SUCCESS Happens™
200
400(2x)
600(3X)
Apps Per Year
Apps Per Year
Apps Per Year
Where SUCCESS Happens™
The 1st of 3 Powerful Ideas:
You must master the art of
selection and de-selection.
Where SUCCESS Happens™
Where SUCCESS Happens™
De-selection and Selection
Percent of Agents : Percentage of Business
32% produce 0% of the business
28% produce 1-5% of the business
16% produce 6-10% of the business
12% produce 11-25% of the business
8% produce 26-50% of the business
4% produce 51%+ of the business
Where SUCCESS Happens™
You must get more from less!!!!
Where SUCCESS Happens™
Where SUCCESS Happens™
Where SUCCESS Happens™
Where SUCCESS Happens™
Focus on the Few for Massive Leverage 80% come from 20% = 80/20 = 16:1
64% come from 4% = 80/20 = 250:1
52% come from .8% = 80/20 = 4,000:1
40% come from .2% = 80/20 = 65k:1
1
2
3
4
Where SUCCESS Happens™
#1 job is to move all resources from the left to the right. • Time • Energy • Focus • Effort • Investment
KILL ZONE
DEAD ZONE FLAT LINE – NON_SCALEABLE –
HARD $
OPT
IMIZ
ED
Where SUCCESS Happens™
“There is nothing
so useless as
doing efficiently,
that which should
not be done at all”.
Peter Drucker
Where SUCCESS Happens™
“For every 100 great
opportunities that
are brought to me, I
say ‘No’ 99 times”.
Warren Buffet
Where SUCCESS Happens™
Agents
Where SUCCESS Happens™
Sales Skills
Where SUCCESS Happens™
Where SUCCESS Happens™
Database
Where SUCCESS Happens™
80%/20%
64%/4%
52%/.8%
40%/.2%
Where SUCCESS Happens™
Say “Yes” to:
1. Lead Extraction
2. Cost of Lost Leads
3. Weekly Lead Generation Activity and
Borrower Conversations and
Conversion
Where SUCCESS Happens™
Lead Extraction Subsets(4X):
• Borrowers w/o lender connection
• Borrowers who “know a lender”
• Borrowers who are “approved” with
a lender
Where SUCCESS Happens™
Watch:
Lenderless Borrowers:Ten
Know Lender:Ten
Approved Borrowers:Ten
Where SUCCESS Happens™
Where SUCCESS Happens™
My gift to you…..
If you would like a copy of today’s
deck, simply text the word smtour to
38470
Where SUCCESS Happens™
Where SUCCESS Happens™
Where SUCCESS Happens™
The 2nd of 3 Powerful Ideas:
You must create a
significant pain-point to
get an agents attention.
Where SUCCESS Happens™
It’s called…………..
The Cost of Lost Leads
BTW – this strategy will produce income
gains of 250K-1M in a year or less!
Where SUCCESS Happens™
Question #1:
How many transactions did you
close last year?
Where SUCCESS Happens™
Question #2:
How many people did you have
to talk with to close that
volume?
Where SUCCESS Happens™
Question #3:
Do you think any of those
people that didn’t use you, used
another agent?
Where SUCCESS Happens™
Question #4:
What percent of those do
you think might have used
you that did not?
Where SUCCESS Happens™
Question #5:
How much do you make per
transaction?
Where SUCCESS Happens™
Question #6:
Would you like to discuss a
strategy on how to earn that and
more each year?
Where SUCCESS Happens™
Agent Calls,
4 Weekly
Questions
Where SUCCESS Happens™
The 3rd of 3 Powerful Ideas:
Change the words you use
to increase attraction to
you and to create action
with your prospect.
Where SUCCESS Happens™
Where SUCCESS Happens™
Advance trust and
influence with pattern
interrupts, embedded
commands and power
phrases!
Where SUCCESS Happens™
Drive the Leads To You (Lead Extraction)
“I appreciate the fact that you know a lender (or you’re already pre-approved, or that you are just beginning the home hunting process).
Most of my clients do(are).
As part of my promise to deliver a superior home buying experience, I ask all my buyers to talk to John Smith, the mortgage professional I use at ABC Financial. He’s the best in the business and talks with all of my buyers prior to us going out to look at homes. Whether you use him or
not, 20 minutes of quality time with him will help me to help you get the best home for the best price, and in the process, put you in a strong negotiating position to potentially save thousands of dollars of the
price of the home you buy. And perhaps he can even help you save tens of thousands of dollars over the next 5-10 years with his no-cost
Mortgage Planning program. At what number and time can I have him call you today?”
Where SUCCESS Happens™
Whether you use him or not 20 minutes of quality time with
him will help me help you get you the best home for the best
price, and in the process, put you in the strongest negotiating
position possible to potentially save thousands on the home
that you buy. And, what makes him really unique is his Total
Cost Analysis consultation. Hundreds of my buyers have
saved thousands of dollars in unnecessary mortgage
expense with this program. Has your lender done this? You
will love it and there is no risk! At what number and time can I
have him call you today?
Where SUCCESS Happens™
Buyer Agent Objection Scripts:Borrower
“Second opinions on the largest transaction of your life is always a good thing and could
potentially save you thousands of dollars.”
“Has your lender completed a Total Cost Analysis on your transaction and shown you multiple
strategies to help achieve your goals?”
Where SUCCESS Happens™
Listing Agent Extraction: Cross-quals “I appreciate the fact that you are already working with a lender.
Most buyers at this stage have a lender relationship.
As part of my commitment to deliver a superior home selling experience, I ask anyone at the offer stage to meet with John Smith,
the mortgage professional I use at ABC Financial. He’s the best in the business and whether you use him or not 20 minutes of quality
time with him will give my seller and me the confidence in your offer which can change the total psychology of the offer we accept
or counter to. At what number and time can I have him call you today?”
Where SUCCESS Happens™
LO Objection Response to Buyer Cross-Qual from a
Buying Agent
“Have you ever had an approval that did not work out?”
“It’s a strategy I call “Commission Insurance” which I use to insure both you and the listing
agent get paid.”
Where SUCCESS Happens™
LO Objection Response to Buyer Cross Qual: Buyer
“Has your lender completed a Total Cost Analysis on your transaction and shown you multiple
strategies to help you achieve your financial goals and potentially save you tens of thousands of
dollars on your mortgage over time?”
Where SUCCESS Happens™
Cross-sell Your Strategic Partner “Mr. Johnson, this is John Smith with ABC Financial. I’m
calling at Debbie Jones’s request and XYZ Realty. Do you have a few minutes?”
“I’d like to congratulate you on your choice of Debbie as your real estate agent. I have been doing business with
her for the last 7 years and she does a brilliant job for all of her clients. One of the reasons Debbie asked me to call
you is to help you make informed choices about your financing options when buying your home.”
Where SUCCESS Happens™
Professional Closing for the Pre-Purchase
Consultation
“Mr. Smith, a lot of people think I am in the business of doing loans. I really don’t look at it that way. As a Mortgage Planner, I
am helping you create perhaps the largest debt of your life and I have a responsibility to help you professionally manage that
debt.
I see my primary role as helping my borrowers integrate the mortgage loan they select into their overall long and short-term financial and investment goals and their payment, equity, cash-
flow and tax objectives.”
Where SUCCESS Happens™
Borrower Conversation Game Changers:
Own the transition
…..But before we talk about
that…
Where SUCCESS Happens™
Borrower Conversation Game Changers:
Rate Rule#1:
Never quote rate until you
have established value
otherwise rate will be too high
Where SUCCESS Happens™
Borrower Conversation Game Changers:
Rate Rule#2:
Never lower your rate or fees;
always increase the value of
your offering.
Where SUCCESS Happens™
Borrower Conversation Game Changers:
1. What are you trying to accomplish
with your mortgage?
2. What’s important to you, interest rate,
monthly payment, or the lowest
overall cost of borrowing?
Where SUCCESS Happens™
Borrower Conversation Game Changers:
3. Is a 30-year fixed strategy the only
option you are willing to consider or
are you open to other cost saving
strategies that over time could
amount to tens of thousands of
dollars in your pocket?
Where SUCCESS Happens™
Borrower Conversation Game Changers:
3. There are 25 things I need to know to
quote you a rate and a program.
Without knowing those, I could easily
cause you to miss out on the best
rate and program that will meet your
needs.
Where SUCCESS Happens™
Borrower Conversation Game Changers:
The Mother Lode Script of All Time
4. The lowest rate on the wrong
strategy can cost you thousands of
dollars more over time than a slightly
higher rate with the right strategy!
Where SUCCESS Happens™
Real Results = 1 Script = 1 time = $2,500 I tried Todd Duncan’s script and approach for rate shopper on
Saturday. The meeting took longer than I wanted (2 hours) but it was a
success. It was a cross-qual for my listing agent on her new listing. The
buyer already pre-qualed with a lender that his father used on several
transactions. This guy is the typical Asian rate shopper. He specifically
said on Monday that he will only use me if he gets this property and I
can match the rate. I took a chance and used Todd’s “mortgage
planner/debt consultant” approach. The buyer loved it and asked me
even if he doesn’t get this property, can I still help him?! (Actually I
paused for a second and didn’t know how to respond because I wasn’t
expecting that question)
Where SUCCESS Happens™
Real Results Well, he didn’t get that property but he had an offer accepted on a
different property. So in short, we finished signing the application in my office Tuesday and we are ready to submit the file. He didn’t
ask once what is my rate or closing cost?! The best part was, I found out, this new property also had a preferred lender, which he
met and pre-qualed on Saturday (same day) but chose not to go with that lender. I clearly stole it from both lenders! A $457,000
loan with one script.
Thank you Todd!!! I wish I did this boot camp 5 years ago!
Kam Ngo
Where SUCCESS Happens™
Power Phrase #1:
“That’s not
acceptable…”
Where SUCCESS Happens™
Power Phrase #2:
“I think I’m really good
at this….”
Where SUCCESS Happens™
Power Phrase #3:
“There is nothing I’m
not prepared to do….”
Where SUCCESS Happens™
The 4 Magic Weekly
Questions
Where SUCCESS Happens™
Where SUCCESS Happens™
Where SUCCESS Happens™
Where SUCCESS Happens™
Question #1:
Who have you met in the last 7
days that you want to sell real
estate to or for and you are not
sure they are going to use
you?
Where SUCCESS Happens™
Question #2:
Who are you showing property to in
the next 7 days who I should speak
with to make sure we optimize their
purchasing power?
Where SUCCESS Happens™
Question #3:
What are your open house
plans for the next 2-4 weeks
that I can help you create a
success strategy for?
Where SUCCESS Happens™
Question #4:
What Buyers have you closed
in the last 30 days for whom
you have not hosted a house
warming party?
Where SUCCESS Happens™
www.7LBook.com/hous
ewarmingparty
Where SUCCESS Happens™
With Todd Duncan Follow