with todd duncan follow

81
Where SUCCESS HappensWith Todd Duncan Follow

Upload: others

Post on 06-Jun-2022

1 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: With Todd Duncan Follow

Where SUCCESS Happens™

With Todd Duncan Follow

Page 2: With Todd Duncan Follow

Where SUCCESS Happens™

The PROMISE to you for our time

together today is that if you

implement the 3 key ideas I will

share with you in the next 3-hours,

you will double your applications in

30-60 days!

Page 3: With Todd Duncan Follow

Where SUCCESS Happens™

Page 4: With Todd Duncan Follow

Where SUCCESS Happens™

“Before Sales Mastery 2011 I didn’t believe it

was possible to triple my volume but here I

am, almost 3-years later, and I’ve gone from

110 fundings a year in 2011 to being on pace in

2014 for over 500 fundings. You have

changed mine and my family’s life for

generations! Cody Hardridge – Senior Loan Officer

Cornerstone Home Lending

Page 5: With Todd Duncan Follow

Where SUCCESS Happens™

What is your story going to be?

How long are you going to wait for

your results?

What barriers are holding you back?

Imagine if………

Page 6: With Todd Duncan Follow

Where SUCCESS Happens™

Page 7: With Todd Duncan Follow

Where SUCCESS Happens™

Page 8: With Todd Duncan Follow

Where SUCCESS Happens™

Page 9: With Todd Duncan Follow

Where SUCCESS Happens™

The premise for the day:

The Loan Officer who knows how

to acquire, optimize and retain a

client the best, gets paid the

most….period!

Page 10: With Todd Duncan Follow

Where SUCCESS Happens™

Small Improvements Rule! Improve # Clients $/Transaction #Transactions Total

100 1000 x2 $200K

10%(.8%:mo) 110 1100 X2.2 $266K

33%(2.75%:mo) 133 1330 X2.66 $460K

50%(4%:mo) 150 1500 X3 $675k

X2 200 2000 X4 $1.6m

X4 400 4000 X8 $3.2M

Page 11: With Todd Duncan Follow

Where SUCCESS Happens™

Business Planning

101 for 10-months:yr.

10 x 2 x 4 = 80 Agents Referrals

per week

Weeks per

month

Referrals per

month

Page 12: With Todd Duncan Follow

Where SUCCESS Happens™

Page 13: With Todd Duncan Follow

Where SUCCESS Happens™

Good Morning Todd! I just wanted to take a quick moment and tell you, "Thank you". You probably hear it a lot, but sincerely and from the depths of my heart, I want you to know how much I appreciate YOU.

PS - The next time I see you, I'll play you a voicemail from a realtor I've been going after for 2-yrs and now have his business as a result of a few things you spoke about in your "10 X" Coffee w/ Todd episode... It works. May God continue to abundantly BLESS you and your family Todd! Dan Dan Keller | NMLS# 115349 Mortgage Advisor

Page 14: With Todd Duncan Follow

Where SUCCESS Happens™

Three Areas of Questions At Interview:

1. Business Gaps and Service Needs

2. Cost of Lost Leads

3. Dreams and goals….

Supported by Weekly Action Plans

Page 15: With Todd Duncan Follow

Where SUCCESS Happens™

80 x .25 = 20

80 x .5 = 40

80 x .75 = 60

Conversion to Apps

Total Apps for month

Buyer PQ conversatio

ns

The most important number of all is the

percentage of buyers you convert to

applications that close!

Page 16: With Todd Duncan Follow

Where SUCCESS Happens™

200

400(2x)

600(3X)

Apps Per Year

Apps Per Year

Apps Per Year

Page 17: With Todd Duncan Follow

Where SUCCESS Happens™

The 1st of 3 Powerful Ideas:

You must master the art of

selection and de-selection.

Page 18: With Todd Duncan Follow

Where SUCCESS Happens™

Page 19: With Todd Duncan Follow

Where SUCCESS Happens™

De-selection and Selection

Percent of Agents : Percentage of Business

32% produce 0% of the business

28% produce 1-5% of the business

16% produce 6-10% of the business

12% produce 11-25% of the business

8% produce 26-50% of the business

4% produce 51%+ of the business

Page 20: With Todd Duncan Follow

Where SUCCESS Happens™

You must get more from less!!!!

Page 21: With Todd Duncan Follow

Where SUCCESS Happens™

Page 22: With Todd Duncan Follow

Where SUCCESS Happens™

Page 23: With Todd Duncan Follow

Where SUCCESS Happens™

Page 24: With Todd Duncan Follow

Where SUCCESS Happens™

Focus on the Few for Massive Leverage 80% come from 20% = 80/20 = 16:1

64% come from 4% = 80/20 = 250:1

52% come from .8% = 80/20 = 4,000:1

40% come from .2% = 80/20 = 65k:1

1

2

3

4

Page 25: With Todd Duncan Follow

Where SUCCESS Happens™

#1 job is to move all resources from the left to the right. • Time • Energy • Focus • Effort • Investment

KILL ZONE

DEAD ZONE FLAT LINE – NON_SCALEABLE –

HARD $

OPT

IMIZ

ED

Page 26: With Todd Duncan Follow

Where SUCCESS Happens™

“There is nothing

so useless as

doing efficiently,

that which should

not be done at all”.

Peter Drucker

Page 27: With Todd Duncan Follow

Where SUCCESS Happens™

“For every 100 great

opportunities that

are brought to me, I

say ‘No’ 99 times”.

Warren Buffet

Page 28: With Todd Duncan Follow

Where SUCCESS Happens™

Agents

Page 29: With Todd Duncan Follow

Where SUCCESS Happens™

Sales Skills

Page 30: With Todd Duncan Follow

Where SUCCESS Happens™

Page 31: With Todd Duncan Follow

Where SUCCESS Happens™

Database

Page 32: With Todd Duncan Follow

Where SUCCESS Happens™

80%/20%

64%/4%

52%/.8%

40%/.2%

Page 33: With Todd Duncan Follow

Where SUCCESS Happens™

Say “Yes” to:

1. Lead Extraction

2. Cost of Lost Leads

3. Weekly Lead Generation Activity and

Borrower Conversations and

Conversion

Page 34: With Todd Duncan Follow

Where SUCCESS Happens™

Lead Extraction Subsets(4X):

• Borrowers w/o lender connection

• Borrowers who “know a lender”

• Borrowers who are “approved” with

a lender

Page 35: With Todd Duncan Follow

Where SUCCESS Happens™

Watch:

Lenderless Borrowers:Ten

Know Lender:Ten

Approved Borrowers:Ten

Page 36: With Todd Duncan Follow

Where SUCCESS Happens™

Page 37: With Todd Duncan Follow

Where SUCCESS Happens™

My gift to you…..

If you would like a copy of today’s

deck, simply text the word smtour to

38470

Page 38: With Todd Duncan Follow

Where SUCCESS Happens™

Page 39: With Todd Duncan Follow

Where SUCCESS Happens™

Page 40: With Todd Duncan Follow

Where SUCCESS Happens™

The 2nd of 3 Powerful Ideas:

You must create a

significant pain-point to

get an agents attention.

Page 41: With Todd Duncan Follow

Where SUCCESS Happens™

It’s called…………..

The Cost of Lost Leads

BTW – this strategy will produce income

gains of 250K-1M in a year or less!

Page 42: With Todd Duncan Follow

Where SUCCESS Happens™

Question #1:

How many transactions did you

close last year?

Page 43: With Todd Duncan Follow

Where SUCCESS Happens™

Question #2:

How many people did you have

to talk with to close that

volume?

Page 44: With Todd Duncan Follow

Where SUCCESS Happens™

Question #3:

Do you think any of those

people that didn’t use you, used

another agent?

Page 45: With Todd Duncan Follow

Where SUCCESS Happens™

Question #4:

What percent of those do

you think might have used

you that did not?

Page 46: With Todd Duncan Follow

Where SUCCESS Happens™

Question #5:

How much do you make per

transaction?

Page 47: With Todd Duncan Follow

Where SUCCESS Happens™

Question #6:

Would you like to discuss a

strategy on how to earn that and

more each year?

Page 48: With Todd Duncan Follow

Where SUCCESS Happens™

Agent Calls,

4 Weekly

Questions

Page 49: With Todd Duncan Follow

Where SUCCESS Happens™

The 3rd of 3 Powerful Ideas:

Change the words you use

to increase attraction to

you and to create action

with your prospect.

Page 50: With Todd Duncan Follow

Where SUCCESS Happens™

Page 51: With Todd Duncan Follow

Where SUCCESS Happens™

Advance trust and

influence with pattern

interrupts, embedded

commands and power

phrases!

Page 52: With Todd Duncan Follow

Where SUCCESS Happens™

Drive the Leads To You (Lead Extraction)

“I appreciate the fact that you know a lender (or you’re already pre-approved, or that you are just beginning the home hunting process).

Most of my clients do(are).

As part of my promise to deliver a superior home buying experience, I ask all my buyers to talk to John Smith, the mortgage professional I use at ABC Financial. He’s the best in the business and talks with all of my buyers prior to us going out to look at homes. Whether you use him or

not, 20 minutes of quality time with him will help me to help you get the best home for the best price, and in the process, put you in a strong negotiating position to potentially save thousands of dollars of the

price of the home you buy. And perhaps he can even help you save tens of thousands of dollars over the next 5-10 years with his no-cost

Mortgage Planning program. At what number and time can I have him call you today?”

Page 53: With Todd Duncan Follow

Where SUCCESS Happens™

Whether you use him or not 20 minutes of quality time with

him will help me help you get you the best home for the best

price, and in the process, put you in the strongest negotiating

position possible to potentially save thousands on the home

that you buy. And, what makes him really unique is his Total

Cost Analysis consultation. Hundreds of my buyers have

saved thousands of dollars in unnecessary mortgage

expense with this program. Has your lender done this? You

will love it and there is no risk! At what number and time can I

have him call you today?

Page 54: With Todd Duncan Follow

Where SUCCESS Happens™

Buyer Agent Objection Scripts:Borrower

“Second opinions on the largest transaction of your life is always a good thing and could

potentially save you thousands of dollars.”

“Has your lender completed a Total Cost Analysis on your transaction and shown you multiple

strategies to help achieve your goals?”

Page 55: With Todd Duncan Follow

Where SUCCESS Happens™

Listing Agent Extraction: Cross-quals “I appreciate the fact that you are already working with a lender.

Most buyers at this stage have a lender relationship.

As part of my commitment to deliver a superior home selling experience, I ask anyone at the offer stage to meet with John Smith,

the mortgage professional I use at ABC Financial. He’s the best in the business and whether you use him or not 20 minutes of quality

time with him will give my seller and me the confidence in your offer which can change the total psychology of the offer we accept

or counter to. At what number and time can I have him call you today?”

Page 56: With Todd Duncan Follow

Where SUCCESS Happens™

LO Objection Response to Buyer Cross-Qual from a

Buying Agent

“Have you ever had an approval that did not work out?”

“It’s a strategy I call “Commission Insurance” which I use to insure both you and the listing

agent get paid.”

Page 57: With Todd Duncan Follow

Where SUCCESS Happens™

LO Objection Response to Buyer Cross Qual: Buyer

“Has your lender completed a Total Cost Analysis on your transaction and shown you multiple

strategies to help you achieve your financial goals and potentially save you tens of thousands of

dollars on your mortgage over time?”

Page 58: With Todd Duncan Follow

Where SUCCESS Happens™

Cross-sell Your Strategic Partner “Mr. Johnson, this is John Smith with ABC Financial. I’m

calling at Debbie Jones’s request and XYZ Realty. Do you have a few minutes?”

“I’d like to congratulate you on your choice of Debbie as your real estate agent. I have been doing business with

her for the last 7 years and she does a brilliant job for all of her clients. One of the reasons Debbie asked me to call

you is to help you make informed choices about your financing options when buying your home.”

Page 59: With Todd Duncan Follow

Where SUCCESS Happens™

Professional Closing for the Pre-Purchase

Consultation

“Mr. Smith, a lot of people think I am in the business of doing loans. I really don’t look at it that way. As a Mortgage Planner, I

am helping you create perhaps the largest debt of your life and I have a responsibility to help you professionally manage that

debt.

I see my primary role as helping my borrowers integrate the mortgage loan they select into their overall long and short-term financial and investment goals and their payment, equity, cash-

flow and tax objectives.”

Page 60: With Todd Duncan Follow

Where SUCCESS Happens™

Borrower Conversation Game Changers:

Own the transition

…..But before we talk about

that…

Page 61: With Todd Duncan Follow

Where SUCCESS Happens™

Borrower Conversation Game Changers:

Rate Rule#1:

Never quote rate until you

have established value

otherwise rate will be too high

Page 62: With Todd Duncan Follow

Where SUCCESS Happens™

Borrower Conversation Game Changers:

Rate Rule#2:

Never lower your rate or fees;

always increase the value of

your offering.

Page 63: With Todd Duncan Follow

Where SUCCESS Happens™

Borrower Conversation Game Changers:

1. What are you trying to accomplish

with your mortgage?

2. What’s important to you, interest rate,

monthly payment, or the lowest

overall cost of borrowing?

Page 64: With Todd Duncan Follow

Where SUCCESS Happens™

Borrower Conversation Game Changers:

3. Is a 30-year fixed strategy the only

option you are willing to consider or

are you open to other cost saving

strategies that over time could

amount to tens of thousands of

dollars in your pocket?

Page 65: With Todd Duncan Follow

Where SUCCESS Happens™

Borrower Conversation Game Changers:

3. There are 25 things I need to know to

quote you a rate and a program.

Without knowing those, I could easily

cause you to miss out on the best

rate and program that will meet your

needs.

Page 66: With Todd Duncan Follow

Where SUCCESS Happens™

Borrower Conversation Game Changers:

The Mother Lode Script of All Time

4. The lowest rate on the wrong

strategy can cost you thousands of

dollars more over time than a slightly

higher rate with the right strategy!

Page 67: With Todd Duncan Follow

Where SUCCESS Happens™

Real Results = 1 Script = 1 time = $2,500 I tried Todd Duncan’s script and approach for rate shopper on

Saturday. The meeting took longer than I wanted (2 hours) but it was a

success. It was a cross-qual for my listing agent on her new listing. The

buyer already pre-qualed with a lender that his father used on several

transactions. This guy is the typical Asian rate shopper. He specifically

said on Monday that he will only use me if he gets this property and I

can match the rate. I took a chance and used Todd’s “mortgage

planner/debt consultant” approach. The buyer loved it and asked me

even if he doesn’t get this property, can I still help him?! (Actually I

paused for a second and didn’t know how to respond because I wasn’t

expecting that question)

Page 68: With Todd Duncan Follow

Where SUCCESS Happens™

Real Results Well, he didn’t get that property but he had an offer accepted on a

different property. So in short, we finished signing the application in my office Tuesday and we are ready to submit the file. He didn’t

ask once what is my rate or closing cost?! The best part was, I found out, this new property also had a preferred lender, which he

met and pre-qualed on Saturday (same day) but chose not to go with that lender. I clearly stole it from both lenders! A $457,000

loan with one script.

Thank you Todd!!! I wish I did this boot camp 5 years ago!

Kam Ngo

Page 69: With Todd Duncan Follow

Where SUCCESS Happens™

Power Phrase #1:

“That’s not

acceptable…”

Page 70: With Todd Duncan Follow

Where SUCCESS Happens™

Power Phrase #2:

“I think I’m really good

at this….”

Page 71: With Todd Duncan Follow

Where SUCCESS Happens™

Power Phrase #3:

“There is nothing I’m

not prepared to do….”

Page 72: With Todd Duncan Follow

Where SUCCESS Happens™

The 4 Magic Weekly

Questions

Page 73: With Todd Duncan Follow

Where SUCCESS Happens™

Page 74: With Todd Duncan Follow

Where SUCCESS Happens™

Page 75: With Todd Duncan Follow

Where SUCCESS Happens™

Page 76: With Todd Duncan Follow

Where SUCCESS Happens™

Question #1:

Who have you met in the last 7

days that you want to sell real

estate to or for and you are not

sure they are going to use

you?

Page 77: With Todd Duncan Follow

Where SUCCESS Happens™

Question #2:

Who are you showing property to in

the next 7 days who I should speak

with to make sure we optimize their

purchasing power?

Page 78: With Todd Duncan Follow

Where SUCCESS Happens™

Question #3:

What are your open house

plans for the next 2-4 weeks

that I can help you create a

success strategy for?

Page 79: With Todd Duncan Follow

Where SUCCESS Happens™

Question #4:

What Buyers have you closed

in the last 30 days for whom

you have not hosted a house

warming party?

Page 80: With Todd Duncan Follow

Where SUCCESS Happens™

www.7LBook.com/hous

ewarmingparty

Page 81: With Todd Duncan Follow

Where SUCCESS Happens™

With Todd Duncan Follow