without usaid - ict4d webinar slides - user centric design covid · 2020. 6. 9. · sources...

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Page 1: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

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Page 2: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

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Page 3: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

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Page 4: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

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Page 5: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

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Page 6: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

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Page 7: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

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Page 8: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

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Page 9: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

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Page 10: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

Remote User Research Tools

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Page 11: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

What would the world be like if it were designed by and for its full demographic spectrum?

Meg Kemp, Alma Major | www.almamajor.com | [email protected]

Page 12: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

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Page 13: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

Thank you. Meg Kemp, Alma [email protected]

Page 14: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

Sources

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#.,&A2)Y&23&Sasha Costanza-ChockSasha Costanza-Chock is a scholar, activist, designer, and media-maker, as well as an associate professor of civic media at MIT.

Page 15: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

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Page 16: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

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Page 17: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

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Page 18: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

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Page 19: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

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Page 20: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

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Page 21: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

COVID-19 Information ChatbotLaunched Feb 13 – Scale from 150,000 to 6 million users

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Page 22: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

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Page 23: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

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Page 24: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

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Page 25: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

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Page 26: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

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Page 27: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

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Page 30: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

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Page 31: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

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Page 32: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

Youth call to take action against COVID-19 in Latin America and the Caribbean

U-Report poll of 10,500 young people in 31 countries suggests most youth believe action is needed to combat

COVID-19, but many still need safe and clear information.

Page 33: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

RCCE recommendations and engagement opportunities with U-Reporters.• Provide feedback on how their participation has informed programming and advocacy efforts.

• Disseminate information about how COVID-19 is transmitted, how to be safe, about risk and complications, and on

how to respond to symptoms.• Engage adolescents and youth in gamified knowledge testing to reinforce knowledge retention.• Raise awareness of the risks and the role of young people in preventing transmission.• Consider various relevant communication channels to reach the most disadvantaged and marginalized adolescents

and youth.• Engage young people as agents of change by promoting their involvement in disseminating facts and kindness, and

in enabling collective action.• Co-design and co-create interventions with young people.

• Raise awareness about violence against children, gender-based violence, stigma and discrimination.

• Provide information services and referral/help-seeking mechanisms in their context.

Page 34: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

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Page 35: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

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Page 36: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

Illustration

U-PARTNER INFO.BOT

Page 37: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

PEER TO PEER EMPOWERMENT, ENGAGED AND RESILIENT

U-Blog

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Page 38: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

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Page 39: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

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Page 41: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

Discussion:

Help the ICT4D community to make digital Covid-19 response more user driven

We are planning to compile practical guidance on user-centered and user driven approaches and design to share with the ICT4D community.

Do you have any recent good examples or lessons learned you wish us to include?Or recommendations for further experts to contact.

Please contact [email protected]

CALL - TO - ACTION

Page 42: without USAID - ICT4D WEBINAR slides - User centric design Covid · 2020. 6. 9. · Sources @R/4*33#7,69# #.,&A2)Y&23&Sasha Costanza-Chock Sasha Costanza-Chock is a scholar, activist,

Discussion:Upcoming virtual events include:

June 30: Health Data Management & Exchange

July 9: Digital Tech to Improve Supply Chain Management During Covid-19

July 15: ICT for Plant Health: Tools and Applications for Plant Data

www.ict4dconference.org

The Global Digital Development Forum remains open for registration and recordings through August 2020: https://digitaldevforum.com/

THANK YOU!