wiycr analysis slides
DESCRIPTION
For those who are doing analysis of a resort, here might be an good example of how you can present and structure it.TRANSCRIPT
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WIYCRProblems & SolutionsRachel Huang Fion Tsang Louis Lo Boryana Uzunova
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WIYCR
Agenda
Cultural DimensionsProblems in
WIYCRSurface Solutions
Core Solutions
Conclusion
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WIYCR
Cultural Dimension
Uncertainty Avoidance
Cultural Dimensions Problems Surface Solutions Core Solutions Conclusion
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WIYCR
Cultural Dimension
Power Distance
Cultural Dimensions Problems Surface Solutions Core Solutions Conclusion
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WIYCR
Cultural Dimension
Collectivism vs. Individualism
Cultural Dimensions Problems Surface Solutions Core Solutions Conclusion
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WIYCR
Cultural Dimension
Masculinity vs. Femininity
Cultural Dimensions Problems Surface Solutions Core Solutions Conclusion
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WIYCR
Problems in WIYCR
Guest Complaints300%
TensionsLow
Motivation
6 manager
s
2 year
Cultural Dimensions Problems Surface Solutions Core Solutions Conclusion
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WIYCR
Surface solution
Short-term FlexibleEasy to
implement
Cultural Dimensions Problems Surface Solution Core Solutions Conclusion
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Surface solution-Team Building Exercises
Cultural Dimensions Problems Surface Solution Core Solutions Conclusion
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WIYCR
What are Team-Building Exercises?
Challenging tasks that are not related to work
Ice-breakers before meetings, team sports
Raft-building, Master-chef challenge etc.
Cultural Dimensions Problems Surface Solution Core Solutions Conclusion
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WIYCR
Goal-setting theory
Cultural Dimensions Problems Surface Solution Core Solutions Conclusion
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WIYCR
Why Team Building Exercises?
Establish team-bonding
Encourage team work and communication
Understand each others working style
Reduce tension among staff, increase job motivation
Cultural Dimensions Problems Surface Solution Core Solutions Conclusion
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WIYCRImplementation plan
Regular basis
Department-based
Both expat. managers and local
staff involved
Duration: 1 day at most
Cultural Dimensions Problems Surface Solution Core Solutions Conclusion
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WIYCR
How to access effectiveness?Expat. manager turnover rate
Job satisfaction ratings
Number of guest complaints per week
Cultural Dimensions Problems Surface Solution Core Solutions Conclusion
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Core solution-Trivia Game/Leadership Training/Staff Training and Development
Cultural Dimensions Problems Surface Solutions Core Solutions Conclusion
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WIYCRSurface vs. Core Solutions
Cultural Dimensions Problems Surface Solutions Core Solutions Conclusion
WIYCR
-easy-cheap-fast-immediate
SU
RFA
CE
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WIYCRSurface + Core Solutions
Cultural Dimensions Problems Surface Solutions Core Solutions Conclusion
WIYCR
Surface Solutio
n
Core Solutio
n
Immediate and
Durable effect
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WIYCRSurface vs. Core Solutions
Cultural Dimensions Problems Surface Solutions Core Solutions Conclusion
WIYCR
-easy-cheap-fast-immediate
-hard-expensive-timey-delayed
SU
RFA
CE
CO
RE
![Page 19: WIYCR Analysis Slides](https://reader035.vdocument.in/reader035/viewer/2022062313/55cf9027550346703ba368b6/html5/thumbnails/19.jpg)
WIYCRSurface + Core Solutions
Cultural Dimensions Problems Surface Solutions Core Solutions Conclusion
WIYCR
Surface Solutio
n
Core Solutio
n
Immediate and
Durable effect
![Page 20: WIYCR Analysis Slides](https://reader035.vdocument.in/reader035/viewer/2022062313/55cf9027550346703ba368b6/html5/thumbnails/20.jpg)
WIYCRCore Solutions
Cultural Dimensions Problems Surface Solutions Core Solutions Conclusion
WIYCR
Cultural Trivia
Interactive Cultural Questions
Mixed Teams
Self-Reflection
Effective Managers
Low Season
What?
How?
Why?
Who?
When?
Controlling: Turnover Ratio & Job Satisfaction Survey
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WIYCRCore Solutions
Cultural Dimensions Problems Surface Solutions Core Solutions Conclusion
WIYCR
Leadership Training
Effective Management
StylesBoost
performance
Redesigning strategies
Effective Managers
Low Season
What?
Why?
How?
Who?
When?
Controlling:Guest Complaints Ratio
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WIYCRCore Solutions: Staff Training and Development
What? Systematic training Hospitality
Why?Improve service
quality and efficiency
Guest Satisfaction
Who? Hospitality Coach Frontline Staff
How? 2-3-week Training
Number of complaints
Cultural Dimensions Problems Surface Solutions Core Solutions Conclusion
WIYCR
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WIYCRCore Solutions: Staff Training and Development
Reduce Cultural Differences
BuildOwnership
DemonstrateTrust
RetainConsistency
Staff Developmen
t
Cultural Dimensions Problems Surface Solutions Core Solutions Conclusion
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WIYCR
Conclusion
Profitability
Surface Solutions
Core Solutions
Resolve Cultural
Differences
Cultural Dimensions Problems Surface Solutions Core Solutions Conclusion
WIYCR