wk6 communication plan
TRANSCRIPT
Changes
The entire customer service will be revamped for optimal efficiency
• Procedures and policies will be reviewed and revised
• All staff will be retrained to new policy and procedures
• More staff may be hired, if needed
Reason for Changes
• Quality of customer service has decreased
• Customers are left unattended when they are in need of help navigating the store
• Long, inconvenient lines are a consistent occurrence due to lack of communication between staff when help is needed
• Customer loss due to avoidable problems are a financial loss to the company
Goals
• Evaluate and revise all procedures for more efficient plan
• Staff has general knowledge of all areas of the store to better assist customer
• Communication is faster between employees, when help is needed
• Every employee trained for any position within the store
Feedback
• During the changes - Employees will be given weekly feedback meetings with managers to review strengths and weaknesses for constant improvement
• After the changes – Weekly feedback will continue to be given so the employee is always aware of how they are doing consistently
Questions and Concerns
• Concern is natural in the face of change and this is a large change
• This change is to improve us all in the company
• No jobs will be cut but roles may be changed and moved
• Any other questions or concerns can be directed to your immediate manager
• Updates will come out quickly so that we are all on the same page and team