wmes 3318 knowledge management- asgmnt 1
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WMES 3318 KNOWLEDGEMANAGEMENT
Assignment 1: Proposal for a Hotel RecommendationExpert System
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Overview of proposal
HotelRecommendation
Expert System
Introductionto KMS
Project
background
Scope and
Objectives
Problemstatement &
proposed
solution
Gantt Chart
Literature study/Information GatheringAnalysis
System framework& architecture
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Introduction to KMS
a generated program system for managingrelevant knowledge in organizations
for supporting creation, capture, storage anddissemination of informationhas ready-to-access sources of informationinstant access for sharing quick information
helps to reduce the training time for newemployeesemulates the decision-making ability of ahuman expert
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Project background
Many hotels built in Penang and lots of interesting places to visitTourist have difficulties in making decision tochoose the best hotel according to theirbudgets and locationsProposed this expert system is to assist andgive suggestions to tourists on how tomanage and select a suitable accommodationwhile touring Penang in location wise as wellas meeting their budget
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Project Scope
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Project Objectives
To design a database that can storerelevant information about all availablehotels in Penang.
To study and design a system thatenable tourists to find the mostsuitable accommodation that meettheir budget and location criteria.
To develop a system that providesusers with relevant informationregarding the hotels that they preferto rent.
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Problem Statement & ProposedSolution
Lack of information of Hotels inPenang
Key problem
Tourist gaininformation from thebrochure which is theinformation arelimited
The tourists stillunable to obtain
specify details abouthotels that matchestheir criteria in termof location andbudget
Problemstatement
Provide customer afacility to choose whichhotels they want to
reserve Customers will beprovided the besthotels according tothe criteria that thecustomers need(budget and location)
Provides customer withdetails of hotelsavailable in Penang
Proposed solution
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Problem Statement & ProposedSolution (cont)
Timeconsuming tolook for anappropriateaccommodation
Key problem
There are so manyhotels in Penang thusit is such a waste of time to skim each of the places anddecided to stay
Problem Statement This hotelrecommendation
expert system willserve as therepositories for allthe accommodationinformation inPenang to assistusers to look throughall the availableaccommodation.
Proposed Solution
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Problem Statement & ProposedSolution (cont)
Does not haveaccurateinformation.
Key problem
Searchinginformation manuallymay lead to lessprecise information
Sometimes, the
information frombrochures are notupdated
Problem statement Marketing executivefrom each hotels canupdate theirinformation using thissystem.
Proposed Solution
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Literature study/ InformationGathering Analysis
Recommendationsystem
Suggestion systemthat help user inmaking decision
User can gaininformation from thesystem about thedetails of hotels online
System suggesting thebest hotel accordingto customer budgetsand locations
Eg: Hotel reservationsystem
The advantages of recommendation
system
The fact information Great for discovery Up-to-date
information Reduce organizational
maintenance
The disadvantages of recommendation
system
Difficult to set up Maintenance shifted
elsewhere Sometimes the
system are wrong Gaming
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Literature study/ InformationGathering Analysis
Structure of Recommendation
System
Preference profile Transaction profile Information
respiratory Interface
Information
gathering analysis
Internet Printed material Interview
knowledge expert
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Hotel Recommendation ExpertSystem Framework & Architecture
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References
Gobin, B. A., & Subramanian, R. K. (2007). KnowledgeModelling for a Hotel Recommendation System. WorldAcademy of Science, Engineering and Technology.Retrieved fromhttp://www.waset.org/journals/waset/v25/v25-45.pdf
Chaves, M. S., Trojahn, C., & Pedron, C.D. (2012). AFramework for Customer Knowledge Management Basedon Social Semantic Web: A Hotel Sector Approach. IGIGlobal.
Saga, R. , Hayashi, Y., & Tsuji. (2008). Hotel RecommenderSystem Based on Users Preference Transition. 2008 IEEEInternational Conference on Systems, Man and Cybernetics(SMC 2008).
http://www.waset.org/journals/waset/v25/v25-45.pdfhttp://www.waset.org/journals/waset/v25/v25-45.pdfhttp://www.waset.org/journals/waset/v25/v25-45.pdfhttp://www.waset.org/journals/waset/v25/v25-45.pdfhttp://www.waset.org/journals/waset/v25/v25-45.pdf -
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Question and answer
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