wml conference brochure october-11 v1 4

7/27/2019 WML Conference Brochure October-11 v1 4

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A brand new lakeside conference centre for groups of 12 to 300

with unique southwest facing views across our 40 acre lake.


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Our service pledgeAt Whitemoor Lakes we aim

to exceed our customers

expectations at every opportunity

and our team of staff have a vital

role to play in achieving this aim.

Our pledge is to achieve the highest

standards of service, quality and

value for money in a friendly,

efcient and well maintained

environment . However, if you have

a problem please let us know right

away - tell a member of our team

at reception and well do all we

can to put it right.

A special experienceWhitemoor Lakes staff are

committed to the Christian way

of life and all facilities are offered

in a comfortable environment. We

would be delighted to provide you

with any additional information you

may require and we look forward

to welcoming you to the special

experience that is Whitemoor

Lakes.

The aim of our event was to accommodate a groupin an environment for learning about leadership andcommunication and the stay exceeded our aims. The

instructors amplified the leadership and communicationissue throughout the challenge course. Excellent learning

gained. The staff also excelled in their interpersonalskill in all aspects. In fact, all the staff were very helpful

from day one and we loved the breakfasts!Focus Oct 11


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You are Welcome!Providing opportunities for change

Welcome to Whitemoor Lakes

Conference and Holiday Centre, a brand

new and refreshing environment for a

wide variety of residential and day events

- from conferences, training or church

weekends away, to team building and a

social activity away-day.

Opened in October 2011 Whitemoor

Lakes bright spacious design is

purpose built to meet the needs of

todays conference and holiday groups

seeking excellent value for money, an

inspirational and exible location with

excellent customer service. All this

delivered by a not-for-prot charity with

over 50 years of experience.

Whether youre looking to host a

conference, run a group holiday for up

to 300 or participate in a team building

activity, you are always assured a warm

welcome at Whitemoor Lakes.

Action Centres UK has over many

years built up an impressive client list of

churches, charities, organisations and

local authorities from across the country.More and more groups are discovering

the benets of holding their event with

us and were now very excited to extend

our service through the opening of our

brand new centre - Whitemoor Lakes.

We have a wide variety of team building

and adventure activities available on

site too and are situated adjacent to

the impressive and nationally important

National Memorial Arboretum. Your

group will love you for choosingWhitemoor Lakes.

ContentsAccommodation & Dining pages 6-7

Meeting Facilities, Sport and Adventure Activities & Local Attractions pages 8-9

Conferences, Holiday and Church Weekends & Development and teambuilding pages 10-11The centre is excellent - thanks

so much for your help accommodatingour changing needs.

All Saints Church Nov 11


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A Brand New CentreAccommodationThe booking team at Whitemoor Lakes works with each group leader

and event manager to provide tailored solutions for everything from board

meetings to large conferences, and from bespoke events to team building

activity days. The combination of a tranquil south facing lakeside setting,

coupled with our team of dedicated staff, provides an ideal environment

which will stimulate, motivate and inspire delegates.

Whitemoor Lakes provides full en-suite accommodation for up to 306 guests

across 76 bedrooms in 8 internally accessible and secure lodges; ideal for

smaller groups seeking a retreat, or for larger events and conferences at

national and international level.

Each accommodation lodge has its own lounge/break-out room and

kitchenette, with free tea and coffee making facilities available 24 hrs a day.

The site has 2 full drying rooms with dehumidiers.

Every lodge also has one or more wet-room style en-suite shower rooms

ensuring guests with mobility impairments of all ages feel welcome and

catered for.

DiningOur experienced chefs are committed to providing your group with a delicious

range of appetising meals freshly prepared on site, to a set menu that will add

to the overall enjoyment of your stay and of course, well do our very best to

meet any specic requirements you might have.

Our light and airy dining room seats 300 in comfort and, given advance

notice, we are most happy to cater for those members of your group who

have special dietary needs for religious, medical or ethical reasons. As far asis possible and practical, ingredients are sourced locally.

Tea, coffee and drinking water are available 24 hrs a day.

Groups booking sole occupancy of the centre also receive the dedicated

services of our catering team allowing for tailored menus, e.g. Caribbean or

Asian. In this instance we are also happy to work with you if your group has

a kosher requirement.

I J S - Oct 11

The kitchen staff were so friendly andhelpful, offering to change meal times for us toccommodate our younger children - always cheerful

and enthusiastic! The food was great too - lotsof choice, plenty to eat and efficient service.


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Perfectly AppointedSpacesMeeting FacilitiesSpacious public areas, impressive main meeting venues, small break-out

rooms and comfortable lounges ensure you get the most out of your time

away together. All overlooking our peaceful 40 acre lake and the River Tame.

2 large meeting venues seating 300 - Gilmour Hall - and 150 - The Darby

Room - theatre style.

4 light break-out rooms seating 40 - The Alder, Beech, Rowan and

Sycamore Rooms.

Free WiFi internet access throughout most of the Centre.

2 portable speech PA systems available plus ip charts, TVs, DVD players

and video projector.

Sport and Adventure Activities - Releasing PotentialWhitemoor Lakes occupies a 25 acre grassland site at the end

of a shallow 40 acre lake with space for football, volleyball and

full-on adrenaline adventure activities.

Our range of team building and adventure activities has been

designed to get delegates motivated and thinking in different ways. Whether

you want a few hours, an entire day or a full-on weekend, our indoor and

outdoor activities will inspire delegates of all ages and abilities.

Instructed activities available:

2 x High Ropes Courses 2 x Challenge Courses

Indoor Archery 4 x Zip-Wires

Fencing 2 x Climbing & Abseiling Towers

Rock Climbing Days Raft Building

Night Walks 2 x Problem Solving Zones

Camp Fire Open Canoeing

Disco Tropical Inc Wildlife Experience

Birds of Prey & Wildlife Conservation

Please see our activity list for full details and charges.

The centre also incorporates a large indoor sports hall providing facilities for

basketball and 5-a-side, a space regularly used by trainers at all times of year

for teambuilding exercises.

We are a British Canoe Union (BCU) approved centre, an associate memberof the British Mountaineering Council (BMC), an organisational member of

the Institute for Outdoor Learning (IOL) and a member of Christian Camping

International (CCI). Whitemoor Lakes co-operates closely with the local

Environmental Health Department and the Health & Safety Executive to

ensure all our operations fall within the requirements of current legislation.

Local AttractionsSituated on the very edge of the National Forest and directly opposite the

National Memorial Arboretum, youll be spoilt for choice should you have time

in your programme to explore the Derbyshire and Staffordshire borderlands.

There is something for everyone whatever your interests; whether you are

looking for an educational, fun or simply relaxing attraction. Theme parks,

museums, forest parks, indoor skiing and go-karting are all available in the

area.

St Giles Church, Nov 11

The general facilities were great - the lodgelounges were lovely and had enough chairs! We love

the facilities for making tea at any time! Thestaff should be applauded because of theirreadiness to assist in any way possible.


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Business or BreakConferences

You really couldnt be better placed for business or pleasure.

Whitemoor Lakes couldnt be more conveniently and centrally located. The

centre has good motorway links, is on the very edge of the National Forest,

just 10 minutes north-east of Birmingham and adjacent to the National

Memorial Arboretum.

With a wide choice of indoor and outdoor adventure activities available on

site and some of the nations most well known attractions a short drive away,

your conference, holiday or event can now perhaps, take on a new feel.

Why not incorporate time into your programme to make best use of the

opportunities these activities and visits can provide?

Holiday and Church Fellowship WeekendsGuaranteed to leave everyone smiling.

Adults and children of all ages are assured a warm welcome at Whitemoor

Lakes, at any time of year. Children feel at home and will not be frowned

upon for running around making their presence known within your allocated

meeting space and accommodation. Equally, older members of your group

will enjoy sitting in the south-facing windows watching birdlife around the lake

or more energetic delegates throwing themselves whole-heartedly into the

many sports and instructed activities available outside.

We know from our other centres that this unique building design works

particularly well for all-age groups. Our customers have told us that

attendance numbers for the same event held at other venues in previous

years have increased, and this is down to the quality of the all en-suite

bedroom accommodation, the many lounge and meeting areas combined

with the instructed activities and youth friendly nature of the site.

The eight accommodation wings allow a number of smaller groups to

remain separate and individually cared for whilst taking full advantage of

this impressive centre. Equally, accommodation lodges can be combined

according to the size of your group or event. Groups of 12 are just as welcome

as sole occupancy groups of up to 300 or more. Further accommodation is

available locally for events exceeding our bedroom capacity.

Development Training and TeambuildingReleasing potential and providing opportunities for change.

Whitemoor Lakes has an extensive range of team building facilities; all of

which are designed to help bring out the best in your team.

All our activities are delivered by our own qualied instructors and can be

used to either complement your conference programme or as a stand-alone

team building activity. Indoors or outdoors, challenging or relaxing, we have

something for everyone.

Whitemoor Lakes is a venue for successful development training and

teambuilding courses. We are happy to work in conjunction with external

training companies who utilise our meeting rooms to deliver these types of

course. Our instructor team can act as your trainers technicians, delivering

tasks which they can observe and later debrief. Alternatively we have

an external training provider we are happy to recommend who works in

partnership with the Centres instructor team to deliver a tailored course.

We always welcome the opportunity to talk with our customers about your

intended programme and ways in which we can facilitate a smooth running,

successful event for you and your delegates.

Kingdom Life Church, Oct 11

The site is easy to navigate around and thestaff, particularly the instructors, were

absolutely great.


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Upon the written acceptance of a booking there will be

an Agreement between: Action Centres UK Limited of

Kings Park Road, Moulton Park, Northampton, NN3

6LL (we or us) and the Leader of the Group, on the

following terms:

1. Subject to any changes notied to you before written

acceptance of your application is sent, we agree to

provide full board accommodation (where applicable) at

the location described in the Brochure.

2. Subject to any changes notied to you before written

acceptance of your application is sent, we agree to

provide the activities described in the Brochure in

relation to the booking, although there is no guarantee

that every person will be able to participate in all

activities described therein.

3. Payment of a deposit of 20 per person has been

received by us, together with a completed Booking

Form. (Final payment of account is due four weeks

before the start of the residential stay.)

4. Cancellation of your booking by notifying us in writing

at any time before the balance of the price becomes

payable. In the event of such a cancellation, the full

deposit will be forfeited.

If cancellation of your entire booking or a reduction in

numbers is made within sixteen (16) weeks of the start

of your residential stay you will be charged 50% of the

full original fee per place cancelled. Entire bookings

cancelled or a reduction of numbers made within eight

(8) weeks of the start of your stay will charged at 75%

of the full original fee per place cancelled and if the

entire booking is cancelled or a reduction in numbers

is made within six (6) weeks of the stay the FULL FEE

WILL BECOME PAYABLE. NB: For bookings thathave exclusive use of a Centre the number of weeks

indicated above will each be increased by a period of

10 weeks. Cancellation is only effective on the date

received in writing.

5. We may cancel or amend your booking if unusual or

unforeseen circumstances arise which are beyond our

control.

In the event of cancellation, we agree to return to you

the deposit and any other part of the booking charge

already paid.

6. We undertake that our staff will exercise reasonable

care in looking after you during your stay.

7. During your stay the members of your group agree

to co-operate with the leaders and other persons

having authority at the Centre. In the event of anyone

causing injury to any other persons, damage to any

property, or being wilfully disobedient at any time during

the stay, the Leaders (or any person having authority

under them) may exercise such reasonable discipline

as is considered by them to be appropriate. In the

event of this Agreement being terminated pursuant to

this Condition, the person concerned will be required

to leave the Centre, arrangements and cost of travel ofwhich will be at their own expense.

8. Smoking is not permitted in any building and is

only allowed in the allocated area. The consumption

of alcohol is not allowed on any site. The Centre will

terminate the stay of any individual / group whose

actions whilst under the inuence of alcohol or drugs

are having a negative impact on other guests or staff.

9. In the event of a member of the group suffering loss

or damage for which compensation is payable by reason

of the non-performance or the improper performance of

this Agreement, the amount of such compensation shall

be limited to the residential charge.

10. The Terms and Conditions as laid out on the

booking form will also form part of the Agreement.

CONTRACTUAL TERMS

Pioneer Centre

Cleobury Mortimer, Shropshire

T: 01299 271217

E: [email protected]

Kings Park Conference & Sports Centre

Kings Park Road, Northampton

T: 01604 493111

E: [email protected]

You may also like to consider one of our other centres for your conference, house party, church weekend or business

meeting. Both Pioneer Centre and Kings Park have their own unique character whilst maintaining the same high

standards you have now already seen at Whitemoor Lakes.

Further details can be found online at www.actioncentres.co.uk or by contacting the centre of your choice...

Whitemoor Lakes Bookings Team01283 795000

Whitemoor Lakes Barley Green Lane Licheld Staffordshire WS13 8QT

[email protected]

www.whitemoorlakes.org.uk

wml conference brochure october-11 v1 4

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