wms troubleshooting techtalk - microsoft dynamics
TRANSCRIPT
WMS Troubleshooting TechTalk
Nicole Gump
Agenda 1. Common Issues/Errors
2. Troubleshooting Tips & Tricks
3. Demos
Common Issues/Errors - Inbound
Common Issues/Errors - Inbound
Registration Product identifier not found
Receiving Cannot over receive
Loads Cannot receive against Inbound ASN
Putaway Work locked by user
Overrides Location type is invalid
Troubleshooting Tips & Tricks - Inbound
Troubleshooting Tips & Tricks - Inbound
Registration Error: Product identifier not found
Resolution: Verify bar code is enabled for scanning
Receiving Error: Cannot over receive
Resolution: Verify quantity falls within overdelivery tolerance on source order line
Loads Issue: Cannot receive against Inbound ASN
Resolution: Verify receiving menu item is not blocked for ASNs/utilize a license plate
receiving menu item
Troubleshooting Tips & Tricks – Inbound Cont.
Putaway Issue: Work locked by user
Resolution: Verify whether work is in process or assigned to a specific user
Overrides Error: Location type is invalid
Resolution: Verify user-scanned location meets the configured valid put location types
Demo - Inbound
Common Issues/Errors - Inventory
Common Issues/Errors - Inventory
Cycle Count Plans Partial location counts not creating work by item
Cycle Count Reviews Pending review work not being generated
Replenishments Work not being generated
Movements Cannot move full (physical) quantity
License Plates Location/LP not valid
Troubleshooting Tips & Tricks - Inventory
Troubleshooting Tips & Tricks - Inventory
Cycle Count Plans Issue: Partial location counts not creating work by item
Resolution: Verify work line breaks are configured on the work template and that the
template is associated to the cycle count plan
Cycle Count Reviews Issue: Pending review work not being generated
Resolution: Verify user is not a cycle count supervisor
Replenishments Error: No work was created
Resolution: Verify sufficient quantity is available in the “from” location/profile/zone
Troubleshooting Tips & Tricks – Inventory Cont.
Movements Issue: Cannot move full (physical) quantity
Resolution: Verify quantity is not reserved and/or user is set-up to move inventory with
associated work
License Plates Error: Location/LP not valid
Resolution: Verify LP is not the same value as a Location (Fixed in 10.0.11)
Demo - Inventory
Common Issues/Errors - Outbound
Common Issues/Errors - Outbound
Release to Warehouse No work was created
Work Item allocation failed
Short Pick Not being prompted to reallocate
Unpick Need to reverse full/partial pick
Loads Cannot ship confirm
Troubleshooting Tips & Tricks - Outbound
Troubleshooting Tips & Tricks - Outbound
Release to Warehouse Error: No work was created
Resolution: Verify inventory is available and physically reserved
Work Issue: Item allocation failed
Resolution: Verify quantity is available in pick location(s) per location directive set-up
Short Pick Issue: Not being prompted to reallocate
Resolution: Verify work exception is configured for item reallocation/user is enabled for
manual item reallocation (if applicable)
Troubleshooting Tips & Tricks – Outbound Cont.
Unpick Issue: Need to reverse full/partial pick
Resolution: Verify quantity to unpick from load line ‘Reduce picked quantity’ form
Loads Issue: Cannot ship confirm
Resolution: Verify all load line quantities have been fully picked to the final shipping
location/load is in a ‘Loaded’ status/underdelivery is allowed (if applicable)
Demo - Outbound
Q&A
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