WOMEN ENTERPRISE COACHING PROGRAMME

Ndlovu & Co

Holding (Pty) Ltd

ncH

ICE BREAKERSICE BREAKERSICE BREAKERSICE BREAKERSICE BREAKERS

AGENDA

WORKSHOP 1

•ORIENTATION & STRATEGIC SESSIONS REVIEW •OPERATIONS PLAN

- Activity•BUSINESS PLANNING

- Expert Speakers- Individual & Group ActivitIES

•QUALITY MANAGEMENT SYSTEMS- Activity

•Wrap Up

ORIENTATION & STRATEGIC SESSIONS REVIEW

PROGRAMME EXPECTATIONS

LEARN

FROM

EACH

OTHER

RELATIO

NSHIP

WITH

SEDA

HELP ON EXPORT

BUSINES

S GUIDAN

CETAKE YOUR BUSINESS TO THE NEXT LEVEL

INNOVATION

CUSTOMER & STAFF RETENTION

NETWORK

Know how to grow the business

IMPROVE

MANAGERIAL SKILLS

PERSONAL & BUSINESS MENTORS

FUNDING/GRANTSKILLS &

KNOWLEDGE

ACCESS TO RESOURCES

PERSONAL GROWTH

NETWORK

FEASIBILITY STUDIES

SETA

INFO

TENDERI

NG KNOWLE

DGE

GET BIG BUSINESS TO RESPECT SMALL BUSINESS

PERSONAL DEVELOPMENT & GROWTH

PROGRAMME OBJECTIVES

BETTER

MANAGEMENT

OF RESOURCES

GROW THE BUSINESS

EXPORTINSPIRAT

IONTENDERS GET

MOTIVATION

TAKE YOUR BUSINESS TO THE NEXT LEVEL

GET ASSISTANCE

Meet key experts & market leaders

CONFID

ENCE

JOB OPPORTUNITIES

BUSINESS SUSTAINABILITY

IMPROVE

MANAGERIAL SKILLSSUSTAINABLE

GROWTH

OPPORTUNITIES

BE DIFFERENT

GLOBAL

NETWORK

WORK ON OUR BUSINESS NOT IN ITTIME

MANAGEMENT

Ice breaking techniques

OPERATIONSPLAN

OPERATIONS PLANNING

All operations are input–transformation–output processes

TransformedResources

Input Resources:

TransformingResources

The Transformatio

n Process

Customers

OPERATIONS PLANNINGOPERATIONS IN DIFFERENT ORGANISATIONS - EXAMPLESAutomobile assembly factory – Operations managementuses machines to efficiently assemble products that satisfycurrent customer demandsPhysician (general practitioner) – Operations managementuses knowledge to effectively diagnose conditions in order totreat real and perceived patient concernsManagement consultant – Operations management usespeople to effectively create the services that will addresscurrent and potential client needsDisaster relief charity – Operations management uses ourand our partners’ resources to speedily provide the suppliesand services that relieve community s

OPERATIONS PLANNINGBREAKEVEN POINT• The point at which unit sales equal operating costs•Determines how many units of the product must be sold to break even, to cover the cost of production

•Breakeven point = 150 units sold

OPERATIONS PLANNINGKEY SUCCESS FACTORSHow the company creates value for the stakeholders of the business•Sourcing materials: Inexpensive? Inconvenience?•Technological Innovations: Integrated Systems (Distribution, Manufacturing)?• Geographical location: Proximity to customers, competitors, suppliers, labour supply may be the critical variables.•Access to skilled and/or inexpensive employees: Experienced? Educated? Trainable?•Pricing Strategy: Effective? Adjustable? Price Leader? Lower prices? Profitable Margins?

GROUP ACTIVITY

ACTIVITY 1: CASE STUDY

AS A GROUP:•Read Case Study•Develop Solutions•Present to class, ID lessons learned for your organisation•Create an Action Plan

BUSINESSPLANNING

BUSINESS PLAN

COMPETI

TIVE

LANDSC

APEKEY SUCCESS FACTORS

DETAILE

D GUIDESALES TOOL

BUSINESS CONCEPT

MAP OF BUSINESS

FUNDING TOOL

BUSINESS PLANNINGOVERVIEW• Whole Organisation based & A living and dynamic process•Can be for a year, two or 5•Timing & Scope - Carried once or twice BENEFITS•Defines/confirms the purpose of an organisation•Communicates goals and objectives to the organisation’s constituents•Provides a base from which progress can be measured and establishes a mechanism for informed change when needed• Ensures effective use of the organisation’s resources by focusing on key priorities

NERASHA SINGH(SPEAKER | PRESENTER)

INDIVIDUAL & GROUP ACTIVITY

ACTIVITY 2: BUSINESS PLAN

INDIVIDUALLY:•Analyse current business plan•Identify S&WAS A GROUP:•Discuss findings with Group

QUALITY MANAGEMEN

T SYSTEM

QUALITY MANAGEMENT SYSTEM (QMS)DEFINITION A Quality Management System is “The organizational structure, processes, procedures and resources needed to implement, maintain and continually improve the management of quality.”  RATIONAL•Since real production processes are always affected by disturbances in both inputs and outputs, many companies implement some form of QMS •Keeping quality under control is relevant to both increasing customer satisfaction and reducing processing waste.

QUALITY MANAGEMENT SYSTEM (QMS)BENEFITS

• Marketing advantage: more business & customer satisfaction•Improved performance from suppliers•Improved efficiency and profitability•Improved control of quality, time, materials/stock, processes, and demonstrations of staff competence•Fewer reject rates, samples re-analysis, rework & warranty costs•Documented system provides useful reference & Improved records in case of litigation  

INDIVIDUAL & GROUP ACTIVITY

ACTIVITY 3: MY QMS STATE

INDIVIDUALLY:•Take time to Fill QMS Questionnaire – Do you comply?

AS A GROUP:•Discuss questionnaire with Group•Select Priorities•Create an Action Plan

ACTIVITY 2: RICH PICTURE ACTIVITY

•form groups representing each aspect of P.E.S.T.E.L•Each Group must define & identify Opportunities and threats within the environment its working on•P.E.S.T.E.L Discussion must be in the SMMEs context.

ACTION PLANNING

ACTION PLANNING

Operations Management:__________________________________________________________________________________________________________________________________________________ _________________________________________________________________________Business Planning:__________________________________________________________________________________________________________________________________________________ _________________________________________________________________________ _________________________________________________________________________ Quality Management System:__________________________________________________________________________________________________________________________________________________ _________________________________________________________________________

Q & A? ??

? ? ???

THANK YOU!