Mr.Samir Ajjour

Mr. Rajesh ChauhanCustomer Care leader in Telecom Sector

A senior Telecom Customer Care Professional with 20 years experience with capabilities of handling multiple task and assignment. Mr.Rajesh ChauhanSuccessfully managing role of MD with ABC CO.(One of the Primary partner with BCD CO.) since August 2012.Previously managed as AVP Business Customer Care and Senior Expert Customer experience for ABC CO. in Saudi Arabia 1Career Path2007Customer Care Back Office and Project and Process Manager2009Broadband & Business Service centre Executive Manager2009Broadband & Business Service centre Director2011Business Customer Care Operations Executive Director2012Acting Vice PresidentBusiness Customer CareCurrent Company:ABC Co., Saudi Arabia Since 2005 till dateMr.Rajesh Chauhan2006Contact Center Operations Manager2013MD- XYZ CO.2Mr.Rajesh Chauhan

Mr.Rajesh ChauhanSince Aug. 2012Organisation Structure of ABC Co.(Primary partner of xyz co.)Career Path 3Mr.Rajesh ChauhanFirst and Second levelABC OrganizationVPABC(Mr.Rajesh Chauhan)CEO Customer CareCBO BillingSMU

SupportFront-Line (MAC & Outlets & CC)Loyalty & RetentionOutboundBilling & PaymentDunning & CollectionsCredit & Fraud Service ProvisioningService AssuranceService Management SupportQA & ControlOperational Performance ManagementUser Process ManagementWorkForce ManagementABC Organization approved by HRPriority to bring the Billing Director on board4WORK EXPERIENCE IN ABC CO., SA SINCE 2005Currently leads Business Customer Care:Ensuring the proper treatment of all business accounts. Business Customers Care teams include Frontline (Contact Centre, MACs and Business outlets), Outbound and Loyalty & Retention teams. Manages the development and integration of all customer requirements on e-portal, IVR and Social Media. Leads all inbound and outbound activities to ensure comprehensive and reliable functioning of Business Sales & Marketing activities.Mr.Rajesh Chauhan Leading ABC Co. (Billing Team, Service Management Unit Team, Support Team) Billing Team: including Billing, Payment, Credit Limit, Dunning, Collections and Fraud functions. Works closely with all relevant departments (Marketing, Sales, Finance, IT, Process, etc.) from the definition of company policies to ensuring timeliness and accuracy of bill generation, delivery to customers, risk and payment management, credit limit and dunning cycle, collections & fraud monitoring, control & operation.WORK EXPERIENCE IN ABC CO., SA SINCE 2005Service Management Unit Team: direct leadership responsibility for the Service Provisioning and Service Assurance functions. Works closely with all relevant departments (Sales, Marketing, Network, IT, etc.) from the definition of the company policies and required processes to ensuring services are provisioned in a timely manner to new customers & service issues are identified and managed efficientlyMr.Rajesh Chauhan Leading ABC Co. (Billing Team, Service Management Unit Team, Support Team) Support Teams: providing all ABC Co. areas with the elements required to run their functions efficiently (Outsourcing Management, QA & Training, Procedures & WIs, Reporting, Technology and WFM). Mr.Rajesh ChauhanCareer Path2003-20055Contact centre CoachEarlier Company:MNC CO. Jordan 1999 to 2005 1995-1999Sales Manager at MNC Intercontinental Hotel and positions with TAJ Hotel, Amman and MARS Radio Paging Company1999-2003Contact Centre Team LeaderKey AchievementsMr.Rajesh Chauhan Boosted the knowledge index for Business Care staff; Increasing it to 86% from previous figure of 60%Successfully launched three ABC Contact Centers in Saudi Arabia (Two Male Centers & One Female) in addition one offshore unit in India Reduced staff costs by around 30% by a successful outsourcing implementation. Greatly improved the service delivery process for fixed data services resulted in increased revenues of 20 million SAR. Streamlined the collection percentage from 40% to 80% since establishing the Business Care Unit. Successfully launched the Unified Communication Interface for all business customers which resulted in a better FCR (first call resolution index), reaching 88% against the international standard of just 68% Your harvestA Services ExpertA marketing MasterA Key Support PersonAn Expert in TelecomAn outstanding LeaderI harvestA passion for the fieldA display stageA Proven Track RecordA respected ProfessionalA development platformA decent incomeCreate win-win Win Win

Mr.Rajesh Chauhan9 The Project Management Professional; 2007 Education & trainingMr.Rajesh Chauhan Creative Strategic Planning & Leadership; 2010 Breakthrough To Success: Executive Immersion, Dale Carnegie; 2009 Finance For Non-financial Managers; 2008 BA., Accounting, Amman Private University, Jordan; 2004 Telephone+ 111 565 000000 (mobile) or +111 000 00000 (alternative)

EmailEmail address.

NationalityJordanian

Current BaseJeddah, Saudi Arabia (flexible regarding location of next challenge)

LanguagesArabic (native), English (fluent), French (conversational)

InterestsDiving, travelling and reading

Explore me at Linkedin profile link. Personal detailsMr.Rajesh ChauhanMr.Rajesh Chauhan

Mr.Rajesh Chauhan

Mr.MaheshIt was an honor to work under Mr. Rajesh's management. I Learned allot from him and even though am not working with him anymore, I am still learning from him. He is truly one of the best in ABC Co.

I would definitely work under his direct management again. In fact, I look forward to that.August 7, 2010, Mahesh reported to Rajesh at ABC Co.

Some recommandations from linkedin.com profileMr.Rajesh ChauhanMinaz A.General Manager Enterprise Business at Sale ABCCompanyRajesh was one of the early members of ABC Co., we worked together on several projects where had proven to be dependable and consistently an excellent team player.September 9, 2008, Minaz worked with Rajesh at ABC Co. Some recommendations from linkedin.com profile