WoolPack Virtualization Portfolio

2

3

Virtualization

In computing, virtualization is a broad term that refers to the abstraction of computer resources

It is a technique for hiding the physical characteristics of computing resources from the way in which other systems, applications, or end users interact with those resources.

This includes making a single physical resource (such as a server, an operating system, an application, or storage device) appear to function as multiple logical resources; or it can include making multiple physical resources (such as storage devices or servers) appear as a single logical resource.

4

Virtualization

5

Virtualization

The common theme of all virtualization technologies is the hiding of technical detail, through encapsulation.

Virtualization creates an external interface that hides an underlying implementation, e.g. by multiplexing access, by combining resources at different physical locations, or by simplifying a control system.

6

Virtualization

7

Public Cloud• Simple Web Interface• Raw Infrastructure Resources• Pay-as-you-go (On-demand access)• Elastic & “infinite” Capacity

Private CloudA “Public Cloud behind the firewall”• Simplify internal operations• Dynamic allocation of resources• Higher utilization & operational savings• Security concerns

The Cloud Evolution

8

Resource optimization is one of the key drivers for deploying virtualization technology. Regardless of whether your resources are currently under- or over-utilized, the impact affects your business's bottom line.  

Virtualization offers the potential for a reduction in total server hardware and better management of that hardware but it is not without its own caveats.

This however has both advantages and disadvantages. For example, one must not assume that applications are suddenly going to require fewer resources just because they are virtualized.  On the contrary, the use of virtualization adds overhead and virtualized applications often use more resources than before. The actual amount of overhead depends on a number of factors including the type of application, which virtualization engine is being used, what kind of hardware is available, and how it will be used.

Before implementing virtualization one needs to make sure that they have enough storage bandwidth/space, memory, CPU, network bandwidth and other resources to handle the applications AND the virtualization overhead.

When exhausting any single resource on a server that is used for virtualization, all guest operating systems may be impacted and seen to wait for that single resource. Thus, low CPU or memory utilization alone is not an indication that additional work can be added – one must verify that all required resources have available capacity.

Why use Virtualization?

9

Improvement of overall resource utilization while providing room for improved performance for preferred applications (when larger/faster hardware is used for virtualization than was used for standalone servers)

More efficient use of existing servers - which may reduce datacenter space requirements (for both the servers themselves and for their associated monitors and peripherals) and, by extension, the power and cooling costs for those datacenters.

Ability to perform hardware and software maintenance on secondary systems, thereby minimizing (or completely avoiding) downtime on production systems

Ability to easily create backups of existing systems can help support business continuity and aid in disaster recovery

Faster deployment of new logical servers and safer/faster migration of applications/infrastructure maximizes change control flexibility and minimizes disruption to production systems

Ability to isolate applications in separate virtual environments can simplify support and reduce the likelihood of "application collisions" or incompatibilities created when several applications are hosted on one system

Advantages of Virtualization

10

Reduce costs and simplify complexity while building for the Cloud, with industry-leading WoolPack server virtualization. Considering server virtualization?

Choose the most trusted platform. Based on the industry's only thin architecture hypervisor, WoolPack lets you cost-efficiently support and rapidly scale to meet any application workload.

Reduce costs: Lower CAPEX and OPEX plus potential lost revenue due to downtime and outages.

Increase application availability and security: Automated service level agreements make it easy.

Empower IT teams with choice and control: Deliver IT services on demand with a choice of hardware, architecture, operating system and private or public cloud infrastructure

Why trust your infrastructure to anyone but us?

11

 All (Small/Medium/Large) businesses have a lot to gain by moving to a virtual server environment, and many have already benefitted from lower infrastructure costs, simplified management and faster deployment for existing/new users. We invite you to discuss about your experiences with desktop/server virtualization, and the approaches you are considering or have already adopted when it comes to backing up important data in a virtual server environment.

Being Virtualized..

12

Multiple OS’s on one system. Your entire infrastructure is run on Linux servers, except this one legacy ASP

application that requires a small Windows box. Why dedicate separate hardware for this when you can just put a virtual Windows machine on a server that’s also running a Linux VM?

Go green! You might have a few servers in your environment that aren’t being fully

utilized. Condense them as virtual machines on a single physical server. This eco-friendly solution helps you “go green” by putting money in your wallet—it costs you less to use less hardware and build out virtual servers.

Develop a project or a website in virtual space first. Virtualization makes it easy to create new development environments, or

maintain staging environment that synchronize with your live servers—a developer’s paradise.

* Uses of Virtualization

13

Software testing and evaluation. Create virtual sandboxes on the fly, allowing you to try new software in a safe

environment. After all, you wouldn’t want to install a program that corrupts your current programs on your production servers, right?

Migration from one physical machine to another without loss of service. Combine a virtual server with a shared storage device, and you get one of the

greatest benefits that virtualization has to offer: hardware independence. Is it time to upgrade to the newest processor, more memory, more horsepower? Do it without a single second of downtime.

Backup and recovery. Because your virtual server is just a single system file, you can easily create a backup

copy of your entire VM. So if things go wrong, just scrap the whole VM and reload the saved backup copy.

Training: use virtual machines to train your IT staff. Virtualization gives you the power to let your staff train on an exact replica of your

production environment, without the worry that they’ll irreversibly break something.

* Uses of Virtualization

14

Server Consolidation It is not unusual to achieve 10:1 virtual to physical machine consolidation. This means that ten server

applications can be run on a single machine that had required as many physical computers to provide the unique operating system and technical specification environments in order to operate. Server utilization is optimized and legacy software can maintain old OS configurations while new applications are running in VMs with updated platforms.

Although a server supporting many VMs will probably have more memory, CPUs, and other hardware it will use little or no more power and occupy the same physical space reducing utilities costs and real estate expenditures.

Testing and development Use of a VM enables rapid deployment by isolating the application in a known and controlled environment.

Unknown factors such as mixed libraries caused by numerous installs can be eliminated. Severe crashes that required hours of reinstallation now take moments by simply copying a virtual image.

Dynamic Load Balancing and Disaster Recovery As server workloads vary, virtualization provides the ability for virtual machines that are over utilizing the

resources of a server to be moved to underutilized servers.  This dynamic load balancing creates efficient utilization of server resources.

Disaster recovery is a critical component for IT, as system crashes can create huge economic losses. Virtualization technology enables a virtual image on a machine to be instantly re-imaged on another server if a machine failure occurs.

* Uses of Virtualization

15

Virtual Desktops Multinational flexibility provides seamless transitions between different

operating systems on a single machine reducing desktop footprint and hardware expenditure.

“…Parallels Desktop for Mac, a virtual machine application. Instead of Boot Camp's dual-boot approach, Parallels Desktop runs Windows XP directly on the Mac OS desktop (in what Parallels calls "near-native performance")--allowing you to run both OSs simultaneously and switch back and forth seamlessly.” Daniel A. Begun, CNet:Heresy: Windows XP performance on a Mac.

Improved System Reliability and Security Virtualization of systems helps prevent system crashes due to memory

corruption caused by software like device drivers. VT-d for Directed I/O Architecture provides methods to better control system devices by defining the architecture for DMA and interrupt remapping to ensure improved isolation of I/O resources for greater reliability, security, and availability.

* Uses of Virtualization

16

Easy to backup the complete image Copying a complete virtual environment (image) to a backup location or to a staging area to

allow controlled upgrades of the application/operating system is a trivial task when virtualization is used.

Simplifies the process of keeping systems patched In many situations maintenance can be applied to a clone of the production system. After

update and testing is completed, that clone can then be used to replace the original instance, resulting in minimal downtime. This approach also provides access to the original, un-patched, system in the event you need to roll back the patch. See the “Management” section on page 10 for additional details. Even if you cannot replace the image, this approach provides value because you can still perform a majority of the testing/verification on a clone of the production system.

Efficient component level Fault Tolerance When correctly implemented, the host systems should be deployed on large servers where

many/most of the components are fault tolerant. Ideally, all guest VMs should be configured to take advantage of the shared backup component in the event a hardware component fails. Furthermore, if the network is set up using teamed networks connecting to multiple network switches, this practice can guarantee connectivity even if one of the switches fails.

* Uses of Virtualization

17

Disaster Recovery / Business Continuity As previously noted, virtualized copies of the environment can easily be moved to off-site

servers. Keep in mind, however, that many applications depend on fixed IP addresses and/or the availability of other resources (for example SANs). Therefore, it is critical that you identify these requirements beforehand, by conducting tests in an environment in which the complete original infrastructure is down (or simulated to be down). During these tests it is also important to verify that any other applications that rely on any of these services in the virtualized environment can find the new clones of those services.

Virtual appliance might enhance security Since you have complete control over the required resources in a virtual appliance you can

enhance security by removing any components that aren‟t required for this specific application. When this is done correctly, it can greatly enhance security; however it might also complicate the process of patching the system.

Virtual Desktops provides enhanced control over security Virtual Desktop Infrastructure can allow simplified and enhanced control over security by limiting

a user‟s access to specific resources and certain types of data. For example, by providing a trusted partner with a secured virtual desktop instance to access sensitive information you minimize the risk that data will leave the central server. In addition, a virtual desktop can be set up to provide secure remote access to your desktop environment.

* Uses of Virtualization

18

Simplifies Chargeback systems Decoupling services from physical servers simplifies chargeback systems

by enabling you to delineate utility pricing based on a pay-per-use model. The utilization metrics required for the chargeback system are often the same as those required to manage load balancing between systems.

Optimized usage of existing hardware resources In most datacenters there are a large number of servers that rarely take

full advantage of the available resources. By managing your virtualized environment wisely, you can enable multiple logical servers to share resources in a way that allows access to more resources when needed but to share them with other applications when they are idle or close to idle. When planning your deployment, however, you should allow for a worst case scenario and identify which applications might need resources at the same time.

* Uses of Virtualization

19

Faster deployment of new logical servers With the necessary hardware resources available, virtualization technology can significantly

simplify the task of deploying certain types of servers. For example, you can deploy an additional web server fairly quickly and add it to the load balancer rotation as additional resources are required. This often reduces the provisioning time for a new server from days (or maybe even weeks) to hours.

Moving logical servers between hardware Virtualization enables you to manage server load more efficiently by allowing you to move

complete virtual servers to new hardware whenever additional resources are needed. This is especially easy to do if you have the tools and infrastructure for “hot migration” - which allows you to move logical servers while they are still running (for example VMOTION or Live Migration together with a SAN infrastructure).

More flexible infrastructure Since logical servers can move easily between hardware sources, a virtualized environment is

one in which the hardware is completely decoupled from the operating systems and the software. The result is a very flexible infrastructure where the hardware can be used to support the services/applications that are most important at this moment. This abstraction allows you to reduce costs since hardware and software upgrades are no longer directly coupled to each other.

* Uses of Virtualization

20

Fewer servers Since virtualized environments typically have fewer physical servers they

can be easier to manage, especially from a security point of view. However, in order to reap the full benefits of virtualization, it is critical to carefully manage and monitor the performance and health of the individual virtual machines, the host systems and the connected SAN systems. You will also need to account for the many additional management issues related to virtualization

Hardware maintenance The ability to move logical servers between hardware can simplify

hardware upgrades by enabling you to build a new server, verify its functionality and compatibility with a copy/clone of the live image - all without affecting the existing application. When testing is done, you move the live applications over to the new server. In a similar way you can easily and quickly have another physical server take over the role of hosting the applications when the original server has a hardware problem.

* Uses of Virtualization

21

Software maintenance With the right planning, change control for software maintenance can also

be significantly enhanced through judicious use of virtualization. Since the complete logical machine can be copied and handled as a set of files you can easily set up separate areas for: Development Test / Quality Assurance (QA) Available Images / Gold Images Archive Configuration Production

Using a structure like this you can easily upgrade and test a new version in the “Development” and “QA” areas while still running the old version in “Production.” When the new version is approved and you have a copy in the gold master library you can schedule a small maintenance window and transfer over to the new, already updated and verified, image

* Uses of Virtualization

22

Business Continuity Planning Business continuity is disaster recovery’s prettier cousin, but users often confuse the

two. This is largely because each has a similar goal: avoiding and reducing outages. WoolPack is an excellent example of a virtualization environment that aids in business continuity and high availability processes.

Automation Automation is key for business efficiency on a large scale. Running dedicated IT

environments is often time consuming and difficult to manage on the shoestring budgets of many of today’s IT departments. Virtualization provides a way for an IT team to automatically monitor all IT processes from a single framework. This means seamless server automation, as well as application and hardware management.

Simplified IT Processes The problem with many stretched-thin IT departments is that they constantly have to

monitor and fix infrastructural IT processes. Using virtual machine technology frees IT departments up to completely focus on more business-specific tasks like creating a better workflow in a company’s day-to-day operational tasks. After all, an in-house IT department should be focusing on in-house IT.

* Uses of Virtualization

23

24

Virtualization has been a boon to enterprise as it makes IT operations more efficient. Some like its green qualities as virtualization saves on energy consumption, while others appreciate the storage capacity, as well as the data recovery solutions for if disaster strikes.

However, the virtual environment is invisible, and with that come more challenges in making sure it runs smoothly. The cloud might be simple to setup, but it becomes more complex over time.

In addition, the more machines and data involved, the more difficult it can be to monitor for space, CPU spikes, network security and other indicators.

Challenges in Virtualization

25

Challenges in Virtualization

26

One of those challenges is making sure storage in the virtualized environments adequate.

Companies looking at virtualization solutions need storage solutions that are flexible so they can add or remove storage, as needed. Even though it may have been the right size in the beginning of a project, things change, and a flexible virtualization tool can give that peace of mind when things change.

For example, when we’re working with slow-moving manufacturing data, we can determine the adequate storage size easier than when we’re working with hundreds of millions of bank nodes, where the growth is much more dramatic.

Challenges in Virtualization

27

Dynamic Datacenter Infrastructure: IT teams operating traditional environments are often consumed by deploying and managing physical infrastructure, rather than optimizing it. Use the virtualization capabilities in WoolPack to achieve significant operational efficiencies and cost savings so that you can shift from being reactive to proactive. By pooling your resources and consolidating your infrastructure, WoolPack enables you to deploy faster through automation.

Remote Office Infrastructure: Managing the complexities of multiple sites and offices can be challenging for central IT teams. Extend and simplify IT across your various sites with WoolPack. Standardize deployments and control your virtual environment remotely by connecting multiple WoolPack Server instances together for enhanced management, licensing and operations capabilities, as well as disaster recovery.

Foundation for Cloud Computing: Whether or not you’re ready for the cloud today, it’s important to establish a future-proof foundation in your datacenter. Virtualize with WoolPack to move forward with the cloud deployment model of your choice—your cloud—at your pace. Virtualize any application workload—from today’s business-critical applications, such as SAP®, Oracle® and Microsoft® Exchange, to tomorrow’s cloud applications.

Foundation for Virtual Desktop: The proliferation of various devices coupled with the need for mobile access is dramatically changing the IT landscape. Virtualize with WoolPack to establish a foundation that enables you to extend the value of virtualization to the desktop through WoolPack View. Give your users access to a virtual desktop from anywhere, with any device.

Benefits of Server Virtualization

Woolpack Solution

29

Our Labs, the leader in private cloud computing management, is a Technology Company built on understanding the needs of our customers/partners and delivering the Cloud Management Software, Support and Services to make them successful.

We provides value-added enterprise-grade solutions.  We offers a comprehensive set of support subscription

services, through which customers and partners can get production level support or build a custom cloud infrastructure or solution.

Why Us…

30

Compute: Virtualize x86 server resources and aggregate them into logical pools that can be precisely allocated to multiple workloads.

Storage: Storage services abstract away from the complexity of back-end storage systems and enable the most efficient utilization of storage in virtual environments.

Network: Virtual networking provides network services optimized for the virtual environment, along with simplified administration and management.

Availability: Increase availability of all aspects of your infrastructure, including applications, storage resources, infrastructure and management.

Security: WoolPack offers the most robust and secure virtualization platform available. Protect virtual machines with an application-aware firewall. Eliminate anti-virus (AV) footprint in virtual machines and improve AV-scan performance by offloading AV functions to a hardened security virtual machine.

Automation: Automation provides accurate, consistent and repeatable solutions that save IT administrators time and effort.

Key Features

31

Maximize IT Efficiency: Achieve high consolidation ratios and improve hardware utilization from 5 percent to 15 percent to 80 percent or more—without sacrificing performance.

Reduce Costs: Reduce capital expenditures by up to 70 percent and operational expenditures by up to 30 percent to achieve 20–30 percent lower IT infrastructure costs for each application running on WoolPack.

Increase Availability and Control: Automate the enforcement of service-level agreements to ensure availability, scalability and performance of enterprise applications.

Empower Your IT Department with Choice: Deliver applications and business services on-demand with the freedom to choose your hardware, application architecture, operating system, and private or public cloud infrastructure.

Key Benefits

32

Private cloud Disaster recovery Business continuity Maintenance windows Load Balancing Abstraction layer Development and testing Patching Security Thin client

Ideal for…

33

Hardware consolidation reduces capital expenditures and energy costs

OS standardization reduces errors Rapid provisioning improves time-to-market Automation reduces staffing costs Physical servers made more interchangeable Portability improves availability, recovery,

and flexibility

Key Advantages

34

Slides to follow…

WoolPack Architecture

35

36

37

38

Interfaces for Cloud Consumers •AWS EC2 and EBS APIs•OGF OCCI APIs•Self-service Portal for cloud consumers•On-demand provision of Virtual Data Centers

Service Management and Catalog •Availability of several third-party tools for automatic configuration of the software stack, management of multi-tiered applications, and creation of a service catalog or a private marketplace, like WoolPack Appliances

Interfaces for Administrators and Advanced Users

•Powerful CLI that resembles typical UNIX commands applications•SunStone Portal for administrators and advanced users

Appliance Marketplace •WoolPack Marketplace is a catalog of virtual appliances ready to run in WoolPack environments•Fully integrated with WoolPack SunStone

Chargeback •Fine-grained accounting and monitoring•Easy integration with any billing system

Features of WoolPack

39

WoolPack uses industry standard for data center virtualization, offering the most feature-rich, flexible solution for the comprehensive management of virtualized data centers to enable on-premise IaaS clouds.

WoolPack interoperability makes cloud an evolution by leveraging existing IT assets, protecting your investments, and avoiding vendor lock-in.

WoolPack can be primarily used as a virtualization tool to manage your virtualized infrastructure in the data center or cluster, which is usually referred as Private Cloud.

WoolPack supports Hybrid Cloud to combine local infrastructure with public cloud-based infrastructure, enabling highly scalable hosting environments.

WoolPack also supports Public Clouds by providing Cloud interfaces to expose its functionality for virtual machine, storage and network management.

WoolPack Technology

40

WoolPack Deployment

41

WoolPack is efficient and scalable management of virtual machines on large-scale distributed infrastructures. WoolPack is designed to address the requirements of business use cases from leading companies and across multiple industries, such as Hosting, Telecom, eGovernment, Utility Computing. The principles that have guided the design of WoolPack are:

Openness of the architecture & interfaces Adaptability to manage any hardware and software combination, and to

integrate with any product and service in the cloud and virtualization ecosystem

Interoperability and portability to prevent vendor lock-in Stability for use in production enterprise-class environments Scalability for large scale infrastructures Standardization by leveraging and implementing standards

Design Principles of WoolPack

42

For the Infrastructure Manager Faster respond to infrastructure needs for services with dynamic resizing of

the physical infrastructure by adding new hosts, and dynamic cluster partitioning to meet capacity requirements of services

Centralized management of all the virtual and physical distributed infrastructure Higher utilization of existing resources with the creation of a infrastructure

incorporating the heterogeneous resources in the data center, and infrastructure sharing between different departments managing their own production clusters, so removing application silos

Operational saving with server consolidation to a reduced number of physical systems, so reducing space, administration effort, power and cooling requirements

Lower infrastructure expenses with the combination of local and remote Cloud resources, so eliminating the over-purchase of systems to meet peaks demands

Benefits Of WoolPack

43

For the Infrastructure User Faster delivery and scalability of services to meet dynamic demands of service

end-users Support for heterogeneous execution environments with multiple, even

conflicting, software requirements on the same shared infrastructure Full control of the lifecycle of virtualized services management For System Integrators Fits into any existing data center thanks to its open, flexible and extensible

interfaces, architecture and components Builds any type of Cloud deployment Open source software, Apache license Seamless integration with any product and service in the virtualization/cloud

ecosystem and management tool in the data center, such as cloud providers, VM managers, virtual image managers, service managers, management tools, schedulers…

Benefits Of WoolPack

44

Powerful and Innovative: Most advanced and innovative enterprise-class functionality for the management of virtualized data centers to build private, public and hybrid clouds

Infrastructure Agnostic: Fully platform independent with broad support for commodity and enterprise-grade hypervisor, storage and networking resources, allowing to leverage existing IT infrastructure, protecting your investments, and avoiding vendor lock-in

Adaptable, Extensible and Integrable: Open, adaptable and extensible architecture, interfaces and components to build your customized cloud service or product

Interoperable: Cloud interoperability and portability providing cloud consumers with choice across standards and most popular cloud interfaces

Very Light Solution: Despite its technical sophistication and advanced functionality, WoolPack is easy to download, install and update

Enterprise readiness, simplicity and maturity are now within the top reasons for choosing WoolPack

45

Stable and Proven: Rigorously tested through an internal quality assurance process and by a large community with scalability, reliability and performance tested on many massive scalable production deployments

Mature: Development driven by user needs and matured through many release cycles

Enterprise-class Product: WoolPack comprises all key functionalities for enterprise cloud computing, storage and networking in a single install, and ensures its long term stability and performance through a single integrated patching and updating process

One-stop Support: Wide variety of support from the developers of WoolPack

Enterprise readiness, simplicity and maturity are now within the top reasons for choosing

WoolPack

46

Detailed FeaturesCapacity and Performance Management

•Fine-grained ACLs for resource allocation•Resource Quota Management to track and limit computing, storage and networking resource utilization•Dynamic creation of Clusters as pools of hosts that share datastores and virtual networks for load balancing, high availability, and high performance computing.•Dynamic creation of Virtual Data Centers as fully-isolated virtual infrastructure environments where a group of users, under the control of the VDC administrator, can create and manage compute, storage and networking capacity•Federation of multiple WoolPack Zones for scalability, isolation or multiple-site support•Powerful and flexible Scheduler for the definition of workload and resource-aware allocation policies such as packing, striping, load-aware, affinity-aware…

High Availability and Business Continutiy

•High availability architecture•Persistent database backend with support for high availability configurations•Configurable behavior in the event of host or VM failure to provide easy to use and cost-effective failover solutions

Virtual Infrastructure Management and Orchestration

•Virtual infrastructure management adjusted to enterprise data centers•Complete life-cycle management of virtual resources•Powerful hooking system•Full control, monitoring and accounting of virtual infrastructure resources•Fine-grained multi-tenancy

External Cloud Connector

•Native support for hybrid cloud computing with connectors for AWS

Platform •Fully platform independent•Broad support for commodity and enterprise-grade hypervisor, monitoring, storage, networking and user management services•Packages for major Linux distributions

47

Security •Fine-grained ACLs and user quotas•Powerful user, group and role management•Integration with user management services like LDAP, Active Directory…•Fine-grained auditing•Support for isolation at different levels

Integration With Third-Party Tools •Modular and extensible architecture•Customizable plug-ins for integration with any third-party data center service•API for integration with higher level tools such as billing, self-service portals…

Upgrade Process •All key functionalities for enterprise cloud computing, storage and networking in a single install•Long term stability and performance through a single integrated patching and upgrade process

Quality Assurance •Internal quality assurance process for functionality, scalability, performance, robustness and stability•Technology matured through an active and engaged large community•Scalability, reliability and performance tested on many massive scalable production deployments

Product Support •Best-effort support•SLA-based commercial support 

Detailed Features

48

WoolPack offers the following value-added services to build and operate your WoolPack cloud.

Our Consulting Services team takes on a consultative role and focuses on best practices in the successful evaluation, design, and operation of WoolPack Cloud architectures, and in the optimal configuration and customization of WoolPack to fit into your data center.

Our Engineering Services team works closely with your IT staff on the initial installation, integration, configuration, tuning, and operation of WoolPack within your environment.

Consulting and Engineering Services

49

Consulting and Engineering Services are offered remotely, through remote access and live conversation, or on-site. Remote services provide the flexibility you need in today's fast-paced environment - you pick the time, duration and place that's convenient for you and your organization. Moreover, remote consulting services save you cost associated with travel to your location.

Remote and On-site Services

50

Professional Services engagements are billed on a daily basis.

Pricing for remote Consulting Services is X Pricing for remote Engineering Services is Y We apply discounts for larger projects spanning

multiple days. Travel expenses and a one-time travel fee apply for on-site Professional Services.

Pricing

51

Which Support is Right for Me?

You can choose between Community and Commercial Support depending on your level of commitment to the project and your needs. Commercial Support is offered at Basic level for development/testing environments and at Production level (Standard and Premium) for business environments. Commercial support subscriptions help sustain the WoolPack project. Besides the professional support, which is very important to medium and large organizations, support subscriptions bring additional software, support and legal benefits.

Service Offerings

52

Levels of Commercial Support

Commercial Support services are offered at three levels: Basic Level: Expert support with basic SLAs within regular business hours.

Basic support is available for smaller non-production installations only and is limited to a specific number of issues per year. 

Standard Production Level: Expert support with production SLAs within regular business hours. Standard Support Subscriptions include everything from Basic Support, as well as bug fix requests, unlimited issues, long-term multi-year support, indemnification and license flexibility. 

Premium Production Level: Expert support with production SLAs 24x7 and immediate access to engineers. Premium Support Subscriptions include everything from Standard Support along with quicker maximum response times and higher number of accounts in support portal. The following table summarizes response time and features in the levels of support.

53

The Support Subscription provides expert integration and production support on supported platforms and include: Problem diagnosis, resolution and bug fixing Solving unexpected problems when using, installing or configuring

the software Guidance about tuning for optimal and scalable performance in

your environment Answering "how to" questions related to standard and intended

product usage Offering hints about how to go around missing features Answering questions about product adaptation and integration

Support Coverage

54

Image

55

Image

56

Images

57

Images

58

Images

59

http://www.youtube.com/watch?v=Dkp3IXGd3nU

http://www.youtube.com/watch?v=48ZEvHYmul4

http://youtu.be/gsTHxfzXZdY

http://youtu.be/eF1J1GzBgLw

Few videos to understand Virtualization

60

http://sparkmycloud.com/XYZ.html(Kerala) http://

www.cloudsurfing.com/site/5100-XYZ/competitors/

http://www.kaavo.com/contact-us(Kolkata)

Competitors in India

61