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Page 1: WOOLWORTHS SUPERMARKETS

©Woolworths Limited 2016 No reproduction, disclosure or other use of this without Woolworths Limited‟s written licence is permitted.

Packaging Barcode Spec V11.2 12052016.docx Page 1 of 98

WO OLWORTHS SUPERMARKETS

Packaging & Bar Code Specifications

For Consumer Units, Trade Units and Logistic Units

May 2016

Vendor Release Version: v11.2

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CHANGE HISTORY

VERSION CHANGE AUTHOR DATE

11.2 Half yearly revision Vendor Capability 12/05/2016

APPROVALS

NAME POSITION SIGNATURE DATE

PREPARED BY: Vendor Capability

APPROVED BY: Adam Cairns Head of NP&O

David Williams SBM BS&S

Ian Dunn SBM Trade Relations

REVIEW

NAME POSITION Department

Adam Cairns Head Of Network Planning & Optimisation

Replenishment

Craig Udny Replenishment Manager Decision Support

Replenishment

Jason Smith Business Manager POG‟s

Alan Fagerland National Food Safety & Compliance Manager

Retail Support

James Sowersby Senior Packaging Manager Packaging

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DISTRIBUTION

NAME POSITION DEPARTMENT

Jennifer Keegan Senior Business Manager BS&S Business Service and Support

Michael Romanous Vendor Capability Specialist Replenishment

Cameron Webb Senior Business Manager Supermarket Program Office

Ross Smith Senior Business Manager eBusiness

Alan Fagerland Manager National Food Safety & Compliance

James Sowersby Senior Packaging Manager Packaging

Sean Minto National SH&E Manager National Operations

Sean Leicester Supplier Specialist Replenishment

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HIGH LEVEL SUMMARY OF CHANGES SINCE LAST UPDATE

New Specification Changes:

Section 4 - Amendments to trade unit packaging approval contacts

Section 4.1.2.1 - Amendments to carton dimensions requirements

Section 4.1.5 - Amendments to carton sealing requirements

Section 4.2.1 - Amendments to introduction/ contact for carton sign off

Section 4.2.7 - Amendments to common problems with shelf friendly packaging

Section 4.3.1 - Amendments to design & placement requirements

Section 4.3.1.1 - Amendments to preprint/ post printed trade unit requirements

Section 4.3.1.2 - Amendments to print and apply labels requirements

Section 4.3.2.2 - Amendments to single line item requirements

Section 6.6 - Amendments to pallet stability requirements

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Table of Contents TABLE OF CONTENTS ................................................................................................................................. 5 PURPOSE .................................................................................................................................................. 9 ACKNOWLEDGMENTS.................................................................................................................................. 9 OUR KEY CONTACTS .................................................................................................................................. 9 EXECUTIVE SUMMARY .............................................................................................................................. 10 INTRODUCTION ......................................................................................................................................... 10 CONSUMER UNITS .................................................................................................................................... 10 TRADE UNITS ........................................................................................................................................... 10 DUAL USE UNITS ...................................................................................................................................... 10 LOGISTIC UNITS ....................................................................................................................................... 11 1. PACKAGING AND BAR CODE OVERVIEW .............................................................................................. 13 2. GENERAL BAR CODE SPECIFICATIONS................................................................................................ 15 2.1 INTRODUCTION TO BAR CODE SPECIFICATIONS .................................................................................... 15

2.1.1 General ........................................................................................................................ 15 2.1.2 Why We Need Quality Bar Codes ................................................................................ 15 2.1.3 Who Makes the Decisions on Bar Code Quality? ......................................................... 16 2.1.4 Common Pitfalls with Bar Codes .................................................................................. 16 2.1.5.1 Bar Code Notification ................................................................................................... 16 2.1.5.2 Vendor Bar Code Checklist .......................................................................................... 17 2.1.5.3 Guidelines For Reading GS1 Verification Reports - Consumer Units ........................... 18 2.1.5.4 Guidelines For Reading EAN Verification Reports - Trade Unit or Dual Use ................ 19 2.1.6 Acquisitions or Mergers ............................................................................................... 20 2.1.7 Checklist for When a New Bar Code is Required ......................................................... 21

2.2 WOOLWORTHS BAR CODE LABELLING & PRINTING ............................................................................... 22 2.2.1 General ........................................................................................................................ 22 2.2.2 Colours ........................................................................................................................ 22 2.2.3 Quiet Zones (previously known as Light Margins) ........................................................ 23 2.2.4 GS1 Size Gauge .......................................................................................................... 23 2.2.5 EAN-8 .......................................................................................................................... 23 2.2.6 EAN-13 ........................................................................................................................ 23 2.2.7 ITF-14 Bar Codes ........................................................................................................ 23 2.2.8 GS1-128 Symbology .................................................................................................... 23 2.2.9 GS1 DataBar™ ............................................................................................................ 23

3. CONSUMER UNIT PACKAGING ............................................................................................................ 26 3.1 Consumer Unit Labelling .............................................................................................. 26 3.1.1 Basic Contents Required ............................................................................................. 26 3.1.2 Product Declarations ................................................................................................... 26 3.1.3 Ingredients ................................................................................................................... 26 3.1.4 Date Code Marking ...................................................................................................... 27 3.1.5 Storage Requirements ................................................................................................. 27 3.1.6 Nutrition Information Requirements .............................................................................. 27 3.1.7 Environmental Claims .................................................................................................. 27 3.1.8 Legibility Requirements ................................................................................................ 28 3.1.9 Point of Sale (POS) Packaging Declarations ............................................................... 28 3.2 Anti-Theft ..................................................................................................................... 28 3.3 Poisons Labelling ......................................................................................................... 28 3.3.1 Poisons – Schedule 5 .................................................................................................. 28 3.3.2 Poisons – Schedule 6 .................................................................................................. 29 3.3.3 Poisons Packaging ...................................................................................................... 29 3.4 Low Flashpoint Flammable Liquids .............................................................................. 29 3.5 Recycling Information .................................................................................................. 30 3.6 Shelf and Handling Efficiency ...................................................................................... 30 3.7.1 Hang Sell ..................................................................................................................... 30

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3.7.2 Store Hook Capacities ................................................................................................. 30 3.8 CONSUMER UNIT BAR CODING ............................................................................................................ 31

3.8.1 Consumer Units ........................................................................................................... 31 3.8.2.1 Bar Code Placement .................................................................................................... 31 3.8.2.2 How Many Bar Codes? ................................................................................................ 31 3.8.2.3 How Big? ..................................................................................................................... 31 3.8.2.4 Bar Code Placement Diagram ..................................................................................... 32 3.8.2.5 Cylindrical Consumer Units .......................................................................................... 33 3.8.3.1 EAN-8 .......................................................................................................................... 33 3.8.3.2 EAN-13 ........................................................................................................................ 34 3.8.4 BM and Vendor Consumer Unit Bar Code Checklist .................................................... 35

4. TRADE UNIT PACKAGING ................................................................................................................... 38 4.1 TRADE UNIT GENERAL SPECIFICATIONS .............................................................................................. 38

4.1.1 Packaging Material ...................................................................................................... 38 4.1.1.1 Ambient Products ........................................................................................................ 38 4.1.1.2 Perishable Products ..................................................................................................... 38 4.1.2 Trade Unit OM Size ..................................................................................................... 39 4.1.2.1 Dimensions .................................................................................................................. 39 4.1.2.2 Weight ......................................................................................................................... 39 4.1.3 Strength ....................................................................................................................... 39 4.1.3.1 Carton Handling Test ................................................................................................... 39 4.1.4 Sharp or Hazardous Contents ...................................................................................... 41 4.1.5 Carton Sealing ............................................................................................................. 41 4.1.6 Ease of Opening .......................................................................................................... 41 4.1.7 Inners .......................................................................................................................... 41 4.1.8 Bags ............................................................................................................................ 42 4.1.9 Multiple Lines (Pre-packs) ........................................................................................... 42 4.1.10 Human Readable Description on Trade Unit ................................................................ 43 4.1.11 Human Readable Description on Order Multiple .......................................................... 43 4.1.12 Examples of Industry Standard Symbols / Warnings .................................................... 44 4.1.13 Coefficient of Friction (Slipperiness) ............................................................................. 45

4.2 TRADE UNITS - SHELF READY PACKAGING (SRP) ................................................................................. 46 4.2.1 Introduction .................................................................................................................. 46 4.2.2 Easy to Shop ............................................................................................................... 46 4.2.3 Product Visibility .......................................................................................................... 46 4.2.3.1 Dual Display ................................................................................................................ 46 4.2.3.2 Shelf Depth .................................................................................................................. 46 4.2.3.3 Planogram Fit .............................................................................................................. 46 4.2.3.4 Woolworths Preferred Matrix ........................................................................................ 47 4.2.3.5 Recyclable Materials .................................................................................................... 48 4.2.3.6 Tray Strength ............................................................................................................... 48 4.2.3.7 Plastic Over Wrap ........................................................................................................ 48 4.2.3.8 Off Location Displays ................................................................................................... 49 4.2.4 Ease of Identification.................................................................................................... 49 4.2.4.1 Tray Colour .................................................................................................................. 50 4.2.4.2 Product Information ..................................................................................................... 50 4.2.4.3 Promotional Messages ................................................................................................ 51 4.2.4.4 Bar Codes .................................................................................................................... 51 4.2.4.5 Easy to Open Vendor Packs with multiple OM‟s .......................................................... 51 4.2.4.6 Easy to Open Display Packaging ................................................................................. 51 4.2.5 Easy to Recognise ....................................................................................................... 52 4.2.6 Shelf Label Signifier ..................................................................................................... 52 4.2.7 Common Problems with Shelf Ready Packaging ......................................................... 52

4.3 TRADE UNIT BAR CODING ................................................................................................................... 53 4.3.1 Design & Placement .................................................................................................... 53 4.3.1 Design & Placement (continued) .................................................................................. 54 4.3.1 Design & Placement (continued) .................................................................................. 55

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4.3.1.1 Pre-Print/Post-Printed Trade Units ............................................................................... 56 4.3.1.2 Print and Apply Labels ................................................................................................. 56 4.3.1.3 Inner Order Multiples (OM) Inside an Outer Vendor Pack (VP) .................................... 56 4.3.2.1 Single Line Item & Fixed Weight and Quantity ............................................................. 57 4.3.2.2 Single Line Item of Variable Weight ............................................................................. 57 4.3.2.3 Attribute Information .................................................................................................... 58 4.3.2.4 Label Size .................................................................................................................... 58 4.3.2.5 Non-Store Specific Multiple Lines with a Fixed Weight and Quantity ............................ 58

5. DUAL USE UNIT PACKAGING .............................................................................................................. 60 5.1 Dual Use Units ............................................................................................................. 60 5.2.1 Packaging – General ................................................................................................... 60 5.2.2 Packaging Material ...................................................................................................... 60 5.2.3 Weight ......................................................................................................................... 60

5.3 DUAL USE UNIT BAR CODING ............................................................................................................. 61 5.3.1 Design & Placement – Dual Use Units ......................................................................... 61

6. LOGISTIC UNIT PACKAGING ................................................................................................................ 64 6.1 General ........................................................................................................................ 64 6.2 Pallet Standard ............................................................................................................ 64 6.3 Pallet Condition............................................................................................................ 64 6.4 Pallet Height Woolworths Ambient & Temperature Control DC‟s ................................. 67 6.4.1 Pallet Height Woolworths 3rd Party Temperature Control DC‟s ................................... 67 6.5 Pallet Weight Woolworths Ambient & Temperature Control DC‟s ................................. 67 6.5.1 Pallet Weight Woolworths 3rd Party Temperature Control DC‟s .................................... 67 6.5.2 Pallet Weight and Height for new and existing lines ..................................................... 67 6.6 Pallet Stability .............................................................................................................. 68 6.6.1 Stability Test ................................................................................................................ 69 6.7 Pallet Utilisation ........................................................................................................... 70 6.8 Number of Line Items Permitted on the Same Pallet .................................................... 70 6.9 Store Ready Unit Load Device (SRULD) or Pallet Display Quantity (PDQ) .................. 70

6.10 PALLET EFFICIENCY FOR INDENT PRODUCTS ...................................................................................... 71 6.10.1 Air Space in Trade Unit ................................................................................................ 71 6.10.2 Excess Packaging ....................................................................................................... 71 6.10.3 Trade Unit Dimensions ................................................................................................ 71 6.10.4 Trade Unit Stack-ability ................................................................................................ 71 6.10.5 Coefficient of Friction (Slipperiness) ............................................................................. 71 6.10.6 Trade Unit Strength ..................................................................................................... 71 6.10.7 Do Not Use Pallets ...................................................................................................... 71 6.10.8 Australian Pallet Area Efficiency .................................................................................. 72 6.10.8 Australian Pallet Area Efficiency (continued) ................................................................ 73 6.10.8 Australian Pallet Area Efficiency (continued) ................................................................ 74

6.11 LOGISTIC UNIT BAR CODING ............................................................................................................. 75 6.11.1 Pallet Label -General ................................................................................................... 75 6.11.1.1 Size ............................................................................................................................. 75 6.11.1.2 Format ......................................................................................................................... 75 6.11.2 Pallet Label Types ....................................................................................................... 76 6.11.2.1 Single Line Item – Fixed Weight Trade Unit ................................................................. 76 6.11.2.2 Single Line Item –Variable Weight Trade Unit .............................................................. 77 6.11.2.2 Single Line Item –Variable Weight Trade Unit (continued) ........................................... 78 6.11.2.3 Multiple Line Items ....................................................................................................... 79 6.11.2.4 Multiple Use By/Best Before or Batch Codes for the Same Line Item .......................... 80 6.11.2.5 Position on Pallet ......................................................................................................... 81 6.11.2.6 Pallet Labels – Full Pallet ............................................................................................. 83 6.11.2.7 Pallet Labels – Part Pallet Single Line Item – Scenario 1 ............................................. 84 6.11.2.7.1 Pallet Labels – Part Pallet Single Line Item – Scenario 2 ............................................. 85 6.11.2.8 Pallet Labels – Multiple Products (Maximum of 4 Products) – Single Layer ................. 86 6.11.2.9 Pallet Labels – Multiple Stacked Pallets – Option 1 of 2 ............................................... 86 6.11.2.9.1 Pallet Labels – Multiple Stacked Pallets – Option 2 of 2 ............................................... 87

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6.11.2.10 Pallet Wrapping – Overhanging of Wrap on Pallet ....................................................... 87 6.11.2.10 Pallet Wrapping – Overhanging of Wrap on Pallet (continued) ..................................... 88

6.11.2.11 Pallet Label – Duplication Issue ................................................................................... 89 APPENDIX A – SASTEK ............................................................................................................................. 90 APPENDIX B – WOOLWORTHS RISK ASSESSMENT (SAMPLE) ....................................................................... 91 APPENDIX B (CONTINUED) WOOLWORTHS RISK ASSESSMENT - DEFINITIONS ............................................... 93 APPENDIX C – WOOLWORTHS PACKAGING SPECIFICATIONS – QUICK REFERENCE GUIDE FOR TRADE UNITS . 94 GLOSSARY OF TERMS .............................................................................................................................. 95

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Purpose

The purpose of this document is to provide a comprehensive source of information for business teams and trade partners to jointly design effective, safe packaging and create valid, readable bar code labels according to Woolworths‟ specifications, ensuring compatibility with the Woolworths distribution network.

Acknowledgments

This document is an amalgamation of many documents from various parts of the business. The Woolworths‟ Packaging & Bar Code Specifications document has received input from the following parties:

Various trade partners

Store Operations

Merchandise Support – Buying & Marketing

Business teams – Buying & Marketing

Distribution Centres – Logistics

National DC Operations - Logistics

Vendor Capability Department – Replenishment

GS1 Australia

eBusiness

Trade Relations

Woolworths also acknowledges the principles of the National Packaging Covenant and is a signatory.

Safety Health & Environment - Logistics

For general information and bar coding standards contact: GS1-Australia on 1 300 366 033 www.gs1au.org For Private Label packaging contact: Private Label Packaging Development Team on (02) 8885 4457 or [email protected] For verification of Bar Codes contact GS1 or GS1 Accredited Vendors and Vendors certified by capable agencies of providing a verification service.

Note: If the accreditation is other than GS1 Woolworths will rely on the warranty and indemnity provided by the manufacturer regarding their rights to use the nominated GS1 system bar code

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Executive Summary

Introduction

Packaging and Bar Code Specifications take into account the needs of manufacturing, distribution, store operations and the consumer. This is crucial for an efficient flow of goods from our Trade Partner through to our distribution network and onto our supermarket shelves. Product labelling is recognised as a major method of communicating vital information about the product to the end consumer (the customer in our stores) and many of Woolworths‟ trade partners already pay a great deal of attention to this important area. This information is often a legal requirement in addition to a Woolworths‟ requirement.

The details regarding packaging and bar code specifications in this document represent the minimum required standard and are essential enablers for conducting efficient business with Woolworths.

These specifications will ensure that our trade partners‟ products can be processed efficiently through our supply chain to the end consumer. Compliance with these requirements is therefore vital and mandatory. Compliance to the specifications of cartons and pallets entering the Woolworths distribution network is monitored by our DC‟s and non-compliances are reported via the Vendor Quality Compliance (VQC) System. Individual Trade Partners have a performance rating measured for non-compliances using the data from the VQC System. This performance rating is used to manage non-compliant trade partners via a scorecard. This data is also used for Shared Objective Plan (SOP) days and to calculate “Supplier of the Year” Program results. Trade Partners can access this data and scorecard via WOWLink (www.wowlink.com.au).

This document is divided into four main sections: Consumer Units. Trade Units, Dual Use Units and Logistic Units. These sections are sub-divided into chapters covering packaging specifications and bar code specifications. Wherever possible, pictorial examples and diagrams of Woolworths‟ specifications have been shown throughout this document.

Consumer Units

Consumer unit packaging and labelling requirements are detailed. Warnings, advisory statements and declarations are specified including ingredients, date code marking, nutritional information, environmental claims and legibility requirements. Consumer unit bar code specifications are described including coding systems, symbology, size and placement.

Trade Units

Woolworths‟ practical packaging tests are specified for carton handling and strength, including shelf-ready-trays and the use of bags. Packaging requirements from a Safety Health & Environment/Occupational Health & Safety perspective are documented such as dimension and weight limits and avoiding the use of knives in store.

Store friendly packaging is underscored with a dedicated sub-section for shelf-ready-tray (SRT) design.

Bar code labelling requirements for trade units, including store ready trays, are specified.

Dual Use Units

A dual use unit is an item that is moved through a DC as a trade unit and sold in store as a consumer unit. A general specification for this type of packaging is outlined in the Dual Use Units section. Since this type of packaging must meet some consumer unit specifications and also some trade unit specifications, further detail on packaging and bar codes must be sourced from both the Consumer Units and Trade Units sections.

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Logistic Units

The requirements of Woolworths‟ distribution network regarding pallets, pallet configuration, height and stabilisation methods are specified and also take into account Safety Health & Environment/Occupational Health & Safety responsibilities. A simple pallet stability test is also included. The need for Australian Standard quality pallets is emphasised due to the high level of automation in some of our DC‟s. In the Bar Coding section, pallet label requirements are clearly defined for the different types of pallets that will move through the supply chain. To assist teams and trade partners in driving their business, the requirements for using pallets as Pallet Display Quantity (PDQ) carrying multiple products, are defined.

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WO OLWORTHS SUPERMARKETS

Packaging & Bar Code Specifications

Section 1 – Packaging and Bar Code Overview

Section 2 – General Bar Code Specifications

May 2016

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1. Packaging and Bar Code Overview

These specifications cover the main points to consider regarding all levels of packaging:

1. Consumer Units 2. Trade Units (including inner packs) 3. Dual Use Units 4. Logistic Units (pallets) 5. Other forms of store friendly packaging (eg. Pallet Display Quantity (PDQ), Shelf Ready Tray

(SRT),etc). These Specifications are to be read in conjunction with other industry documents including:

1. Industry regulations (eg. Pre-packaged articles regulations – Trade Measurement legislation, Food Standards Code, Therapeutic Goods Act 1989).

2. National standards (eg. AS4068 1993 Flat Pallets for Materials Handling). 3. Industry standards (i.e. bar code standards). 4. Legislative requirements (eg. hazardous goods, dangerous goods, aerosols, product labelling).

The objectives are to:

1. Safely and efficiently meet the requirements for product to move through the Woolworths distribution network.

2. Minimise in-store handling when both opening cartons and filling store shelves with products. 3. Reduce the amount of packaging material used.

Woolworths‟ Distribution Centres (DC‟s) operate using various methods:

1. Radio Frequency (RF) Bar Code Scanning for receipt, put away and retrieval. 2. Automated Order Selection (AOS). 3. Manual picking:

i) Dynamic picking with cranes. ii) Split case picking. iii) Conventional sticker picking. iv) Pick-to-tote, pick-to-belt. v) Voice activated picking. vi) Layer picking.

4. Some DC‟s have:

i) Conveyor lines.

(a) Belt type. (b) Roller type.

ii) Sortation trays moving at 1.7 metres per second. iii) Sortation chutes. iv) Manual stacking (average 70 vendor packs per pallet).

Note: Some specifications may be applicable only to a particular Distribution Centre (DC). For the best results in meeting Woolworths‟ requirements, early consultation with Woolworths Business Managers or Vendor Capability is preferred. Your Business Manager will also be able to provide the exact date as to when to present new line cartons for approval.

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2. General Bar Code Specifications

2.1 Introduction to Bar Code Specifications

Section Specifications BAR CODING - General

2.1.1 General

This is a guide to the implementation of the GS1 system of product numbering and bar coding as it applies to Woolworths Supermarkets. Its purpose is to display “options” and “possibilities” for bar coding consumer overall items, trade units, dual use units and logistic units. The GS1 system is an international standard that is deliberately broad to meet the minimum needs of many industries. It is maintained and administered in Australia by GS1-Australia. The versatility of the GS1 system provides users minimum standards for numbering and bar coding. Many areas of the application of bar codes are left to the discretion of retailers and manufacturers to decide which options are most suitable to their business needs in their operating environment. However, GS1 offices are unfailingly helpful and should be consulted when designing business solutions. This guideline includes all areas of the Woolworths business (excluding Produce), i.e. Ambient, Perishables, Fresh, General Merchandise, Liquor and all non-retail consumables inclusive of Woolworths Private Label brands. For Produce, refer to the PRODUCE DC BARCODE LABEL REQUIREMENTS FOR PALLETS, CRATES AND CARTONS. Go to http://www.wowlink.com.au/TopicCentre/SupplyChain/PackagingBarcodes/Specifications and download PRODUCE DC BARCODE REQUIREMENTS FOR PALLETS, CRATES, CARTONS. Woolworths‟ Vendors must ensure that each product has the certainty of scanning first time every time. Failure to scan at any point of the chain disrupts the efficient processing of stock through the Woolworths supply chain. This document clearly sets out the Woolworth‟s bar code requirements and guidelines. The information provided will support both internal and external business units. It will assist all parties to make decisions or to seek further guidance in relation to Woolworths‟ bar code requirements.

2.1.2 Why We Need Quality Bar Codes

Woolworths sells over 8 billion consumer items and dispatches 745 million cartons, 9.3 million pallets and 7 million trucks. For every 1% non-scan rate at store, Woolworths will have 82 million failures. In theory, the impact on our customers would be 245,000 hours of delay at checkouts. Note that this calculation does not include items that take 2-3 attempts before they scan successfully or the products where the bar code has to be “found” or unfolded to get a scan. Such examples would equate to a similar impact for customers and stores as the total non-scans. With Woolworths‟ automated replenishment systems, every missed scan will not record the sale against the correct reference number. As a result, Woolworths will not be able to replenish stock correctly leading to significant out of stocks or overstocks. The following recommendations only cover "best practice" requirements of the Australian Grocery industry. The recommendations do not aim to encompass all aspects of GS1 bar codes, nor are they a substitute for the more detailed GS1 standards. For more detailed information, refer to GS1 guidelines.

1. It is essential that Woolworths Business Teams and Trade Partners have discussions if there are problems in meeting these recommendations.

2. Adoption of these recommendations will bring improved business efficiency and

effectiveness for all companies within the supply chain. Requests for advice on bar codes should always be directed to GS1-Australia - 1300 366 033 www.gs1au.org to ensure that the information provided is up-to-date, consistent and comprehensive.

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Section Specifications BAR CODING - General

2.1.3 Who Makes the Decisions on Bar Code Quality?

There are two main areas that influence bar code quality: Note: Some of Woolworth‟s specifications or requirements in this document exceed the minimum GS1 standard. 1. The Marketing Department, Graphic Designers and Packaging Technologist manage the

layout of the retail pack.

Packaging Development manages: 1. Magnification (overall size of the bar code). 2. Bar code height. 3. Bar code location. 4. Bar code number and correct bar code check digits.

It is recommended that artwork development should be in conjunction with input from the Printing Company, as below. 2. The Printing Company manages the specifications required for:

1. Magnification (Minimum size of the bar code may change due to printing and print direction constraints).

2. Print quality. 3. Contrasts (colour). 4. Bar widths. 5. Quiet Zones (space before and after the bars of the bar code, previously known as the

Light Margins). It requires both Packaging Development and the Printers to ensure that the quality of bar codes is continuously maintained. GS1 and the Private Label Team can assist with advice on Barcodes. Email team on GS1-Australia or the Private Label Packaging Team can assist with advice on bar codes.

2.1.4 Common Pitfalls with Bar Codes

Productivity and scanning accuracy improve considerably when the bar code symbol location is predictable resulting in maximum productivity in any scanning environment. Woolworths minimum requirements for bar codes are as per the "Australian and New Zealand Grocery Industry Guidelines for Numbering and Bar Coding Guidelines for numbering of Trade Items Not Sold at Retail Point of Sale" and the GS1 User Manual available from GS1-Australia. Below is a list of common pitfalls with bar codes:

1. Incorrect bar code symbology i.e. Woolworths does not accept the code 128 format (this is different from GS1-128). UPC Codes and Code 128 will not scan at Woolworths DC‟s.

2. Shrink wrap, carton tape or seams that cover or distort the bar code. 3. Bar codes that are truncated or "cropped". This significantly reduces their ability to be

scanned when using omni-directional scanners, such as those used in the grocery industry.

4. Bar code lines cut through or joined (caused by ink spread). 5. Wrong dimensions and colour. 6. No quiet zones or infringed quiet zones.

2.1.5.1 Bar Code Notification

It is critical that Vendors notify Woolworths as soon as they have allocated bar code numbers to a product as part of the new line/product amendment process. Adherence to this practice ensures Woolworths has sufficient time to administer the process. Without the creation or amendment of a record within our Core Systems the item will not scan at Woolworths Stores or Distribution Centres. Bar code notification, with supporting Verifications, MUST occur before stock will be received by a Woolworths DC or Store. Woolworths will accept an interim report for new products to market. However, we must receive a final report within 6 weeks based on the first production run. All GS1 guidelines and International Standards Organisation (ISO) grades must be met prior to the product entering the Woolworths supply chain.

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Section Specifications BAR CODING - General

2.1.5.2 Vendor Bar Code Checklist

GS1 Accredited Vendors and Vendors certified by capable agencies can supply their own Verification Report. The Report must meet all guidelines as per the GS1 Verification Report process.

The Vendor must be a member of GS1. Upon membership the Vendor will be provided with

a unique series of numbers that are exclusive to their company. If they are a large organisation then the Vendor can apply for multiple manufacturers‟ number series.

The Vendor must remain a member of GS1 for the numbers to remain exclusive to the

company. If an instance occurs where a bar code number is printed on a pack and the bar code is not registered to the company through either print error or non-renewal of membership the recall of the product will be at the Vendor’s expense.

A new Vendor must supply Woolworths with a letter from GS1 confirming they are a current

member. This must occur prior to being accepted as a Woolworths Trading Partner. Please refer to the WOWLink. Go to http://www.wowlink.com.au/TopicCentre/DoingBusiness/VendorGuide/VG and download VENDOR GUIDE. If the Vendor is an importer with a non – GS1-Australia allocated number, they must supply a verification report of a GS1Australia or New Zealand standard.

Once the Vendor has allocated a bar code number to a product it must not be assigned to

another product. If the product is no longer in the market then the Vendor, in most instances can re-use the number 4 years from the last date the item was distributed to the market.

With the implementation of e-DSD Woolworths requires ALL products to have both a

consumer unit and trade unit bar code. This is critical for EDI to work efficiently. This is not negotiable. In some instances the Consumer Unit and the Trade Unit will carry the same number eg. A 30 pack carton of Coke where the consumer unit number and the trade unit number for the whole carton are the same.

GS1 Bar Code Verification Reports for Trade Units and Consumer Units are required upon

submission of a new line and should be re-verified every 12 months thereafter.

Reports are required certifying compliance with GS1 standards, or higher if so specified above. Verifications reports can be supplied by GS1 or GS1 Accredited Vendors and Vendors certified by capable agencies of providing a verification service.

Note: While Suppliers are welcome to use a verifier of their choice if the agency is other than

GS1 Woolworths will rely on the Suppliers warranty for usability regarding their right to use the GS1system and bar code number allocated

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2.1.5.3 - Guidelines For Reading GS1 Verification Reports - Consumer Units Verification Reports are required by Woolworths for all New Lines, Relisted lines, Description, Weight and Ingredient changes. These specs apply to Consumer-Unit-ONLY bar codes. The key measures on a Verification Report that must be satisfied are:

ISO Grades: - Measures machine Decodability (Contrast, Defects, Reflectance and other technical Bar specs). Compliance shown by ticks or crosses.

GS1 Comments - Identify where bar codes are out of specs and suggest recommendations.

GS1 Specifications: - Measure of operator usability (Magnification, Bar Code height, Check digit, and General Representation, Location and Bar widths). Compliance shown by ticks or crosses.

ISO GRADE SPECIFICATION GS1 COMMENTS WOW ACTION

REMEDIAL ACTION REQUIRED BY VENDOR

4.00 All specification and ISO Grades are ticked

None

AC

CE

PT

It

em

Ma

y B

e

Ran

ged

No further work required

Less than 4.00 and greater than or equal

to 1.5 (3.0, 2.0, 1.5 etc)

Some non-critical GS1 specifications and ISO Grades may be crossed which will be reflected in the comment field recommending improvements on the report.

No Business critical comments (eg comments 1 & 2 below)

Improve at next print run based on areas identified by GS1 - Australia

Less than 4.00 and greater than or equal

to 1.5 (3.0, 2.0, 1.5 etc)

Some specifications and ISO Grades will be crossed which will be reflected in the comment field on the GS1 report.

1. Check digit is incorrect, resulting in a nil scan rate.

2. Bar representation of this bar code does not represent the human readable characters, but shows on report as a 100% scan rate.

RE

JE

CT

Item

not

rang

ed

until is

sue fix

ed.

Develop plan to fix before physical stock is accepted

Will not scan due to check digit and bar representation issues.

Less than 1.5

N/A – ISO grade shows bar code will not scan at sufficient rates to be ranged in Woolworths

N/A – ISO grade shows bar code will not scan at sufficient rates to be ranged in Woolworths

Develop action plan with Vendor to fix before physical stock is received.

Will not scan 100% in store.

1. EAN-13 bar code - A bar code of the GS1 symbology used to enCode EAN-13 Identification numbers - used on majority of consumer items. 2. EAN-8 bar code - A bar code of the GS1 Symbology that enCodes EAN-8 Identification numbers - used on space constrained consumer items such as a small Tuna can

3. UPC-A - A bar code of the GS1 Symbology used to enCode UPC-12 identification numbers - 12 digit American bar code accepted in Woolworths. Where the consumer unit is also the

trade unit, UPC codes and Code 128 will not scan at Woolworths DC‟s. 4. UPC-E - A bar code symbol of the GS1 Symbology representing a UPC-12 identification number in six explicitly enCoded digits - 8 digit American bar code, used on space constraint

items, accepted in Woolworths. Where the consumer unit is also the trade unit, UPC codes and Code 128 will not scan at Woolworths DC‟s.

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2.1.5.4 - Guidelines For Reading EAN Verification Reports - Trade Unit or Dual Use Verification Reports are required by Woolworths for all New Lines, Relisted lines, Description, Weight and Ingredient changes. These specs apply to Trade Unit bar codes OR dual-use bar codes. The key measures on a Verification Report that must be satisfied are:

ISO Grades: - Measures machine Decodability (Contrast, Defects, Reflectance and other technical Bar specs). Compliance shown by ticks or crosses.

GS1 Comments - Identify where bar codes are out of specs and suggest recommendations.

GS1 Specifications: - Measure of operator useability (Magnification, Bar Code height, Check digit, and General Representation, Location and Bar widths). Compliance shown by ticks or crosses.

ISO GRADE SPECIFICATION GS1 COMMENTS WOW ACTION REMEDIAL ACTION REQUIRED BY

VENDOR

4.00 or Greater than or equal to 1.5*

All specification and ISO Grades are ticked

None

AC

CE

PT

It

em

Ma

y B

e

Ran

ged

No further work required

Less than 4.00 and Greater than or equal

to 1.5*

Some specifications and ISO Grades are crossed.

Refer to GS1 comments - print quality is an issue.

Develop plan to fix before physical stock is received

Less than 4.00 and Greater than or equal

to 1.5*

Some specifications and ISO Grades are crossed.

1. Check digit is incorrect, resulting in a nil scan rate.

2. Bar representation of this bar code does not represent the human readable characters, but shows on report as a 100% scan rate.

RE

JE

CT

Item

not

Ran

ged u

ntil

issu

e f

ixe

d.

Develop plan to fix before physical stock is accepted

Will not scan due to check digit and Bar representation issues.

Less than 1.5*

N/A – ISO grade shows bar code will not scan at sufficient rates to be ranged in Woolworths

N/A – ISO grade shows bar code will not scan at sufficient rates to be ranged in Woolworths.

Develop action plan with vendor to fix before physical stock is received.

Will not scan 100% in DC.

1. EAN-13 bar code - A bar code of the GS1 symbology used to enCode EAN-13 Identification numbers - dual purpose for use in DC‟s and stores. 2. GS1-128 bar code - Bar Code type used to represent EAN/UCC-14 numbers using Application Identifier standards. Is also used for representing SSCC's and attribute information. 3. ITF - 14 - A (Interleaved two of five). One of two bar code types which can be used to enCode an EAN/UCC - 14 number.

*For ITF-14 on cardboard, a minimum ISO grade of 1.0 is required

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Section Specifications BAR CODING - General

2.1.6 Acquisitions or Mergers

1. In any instance where an acquisition or merger occurs, the Vendor must immediately notify GS1-Australia.

2. Products currently in the marketplace should keep their existing bar code numbers. 3. New products are to be bar coded with numbers registered to the new company name. 4. At the earliest date possible, the company should re-bar code the acquired products using

the correct manufacturer bar codes in future production runs. 5. When acquisitions or mergers occur, the Vendor should clearly state the time line for all

products to be re-bar coded using the correct manufacturer bar code numbers.

NOTE: Re-bar coding is applicable for consumer units, trade units, dual use units and SSCC pallet labels.

6. In the event of a partial purchase, the companies involved must agree on which unique

company numbers are to be used. 7. As a general rule, disused bar code numbers cannot be re-allocated to a product for a

minimum of 4 years. 8. If a brand is sold or the company is split, the companies involved cannot split the unique

numbers between the companies. Only one company can take ownership. If the other company requires numbers, they must become a member of GS1 and obtain their own unique series of numbers.

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2.1.7 - Checklist for When a New Bar Code is Required New Bar Code Numbers Required - See below for YES or NO:

YES

If the item is changed in terms of declared volume or weight, and this leads to a change in the shelf label (consumer declaration) then you MUST apply a new number and bar code to the consumer unit and a new number and bar code to the traded unit. This requirement is not negotiable. New reference number is required. For other changes refer to when to change a GTIN. www.gs1.org/gtinrules .

YES

If the retail item is changing to a bonus pack and this leads to a change in the shelf edge label (consumer declaration) because the product is now different, a different bar code number on both the retail item and trade unit is required. This requirement is not negotiable. A new reference number is not required.

NO If the retail item has a minor change to the Sub Brand Name i.e. White Wings Classic to White Wings Old Classic, then you do not need a new EAN or TUN. For other changes refer to www.gs1.org/gtinrules

NO If the pack change is a small marketing change such as pictures i.e. Easter Rabbit, Christmas tree etc, you do not need to change the bar code on the consumer unit or trade unit (Unless these items are separate re-orderable items).

Promotions:

NO Money back competition offer.

NO Free gift inside and the dimensions or net weight are not changed by more than 20%.

YES Extra contents.

YES The description of the promotional item differs in anyway to the original standard item.

YES Price reduction is shown on the packaging.

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2.2 Woolworths Bar Code Labelling & Printing

Section Specification BAR CODING - General

2.2.1 General

1. GTIN stands for: Global Trade Item Number which is a product identifier. All bar codes, on consumer units, trade units, dual use units and pallets, are referred to as a GTIN. Pallet Labels (SSCC‟s) are used to identify unique logistic units such as pallets.

2. When developing and designing product packaging, ensure space allowance is made for the

bar code. DO NOT try and add this at a later date, as it will generally result in a poor quality bar code.

3. Do not duplicate a specific product‟s bar code number for a different product - every product

must have its own unique number. The trade partner is to quickly assign the bar code number to the item ensuring Woolworths is advised. This is critical for seasonal and promotional products.

2.2.2 Colours

The preferred colour combination for a bar code is black bars on a solid white matte background. Other colour combinations can be used, generally speaking, a solid, light background colour with contrasting, dark coloured bars. If unsure of the colour combinations, refer to colour section of GS1-Australia documentation. For example, the colour red will not work as scanners use a red light.

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Section Specifications BAR CODING - General

2.2.3 Quiet Zones (previously known as Light Margins)

The quiet zone of the bar code (previously known as the light margin) is a solid, light area before the first bar and after the last bar. The quiet zone enables the scanner to recognise the beginning and the end of a bar code. Where possible, allow more space as quiet zones of less than the minimum will fail to scan. In addition keep quiet zones clear of any dark colours or graphics. The size of the quiet zone varies depending on the magnification and type of bar code. Refer to GS1 guidelines for further details.

2.2.4 GS1 Size Gauge

Use the GS1 size gauge to assess that the proportionality of the bar code (the height, width and quiet zones) is to specification.

2.2.5 EAN-8

An EAN-8 bar code is only intended for use with small consumer units. Woolworths require an EAN-13 if there is sufficient physical area on the consumer unit rather than an EAN-8.

2.2.6 EAN-13

EAN-13 bar codes are used for consumer units and may be used for trade unit items, eg. dual use units (items that are moved through a DC as trade units and sold in store as consumer units).

2.2.7 ITF-14 Bar Codes

ITF-14 bar codes are used on trade units. It is a very robust and reliable bar code, typically pre-printed onto the cardboard carton by the packaging manufacturer and contains 14 digits with a border around the bar code. It is a preferred symbology if no attribute data is required.

2.2.8 GS1-128 Symbology

GS1-128 symbology is used on a trade unit and SSCC pallet labels. It allows for attribute data in the form of application identifiers.

2.2.9 GS1 DataBar™ 2.3.1

GS1 DataBar™ - Formerly Reduced Spaced Symbology (RSS), is a new bar code format that may be used on consumer units from the global sunrise date of January 1 2014. DataBars are not acceptable on Trade Units (vendor packs or shippers) or in the case where a Consumer Unit is also a Trade Unit. Reports are required certifying compliance with GS1 standards, or higher if so specified above. Verifications reports can be supplied by GS1 or GS1 Accredited Vendors and Vendors certified by capable agencies of providing a verification service.

Note: While Suppliers are welcome to use a verifier of their choice if the agency is other than GS1 Woolworths will rely on the Suppliers warranty for usability regarding their right to use the GS1system and bar code number allocated

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PAGE INTENTIONALLY LEFT BLANK

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WO OLWORTHS SUPERMARKETS

Packaging & Bar Code Specifications

Section 3 – Consumer Units

May 2016

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3. Consumer Unit Packaging

The decision regarding consumer unit packaging depends on market research and suitability of the actual product. These specifications are intended to fit within the nature of every product‟s weight, size, presentation and handling path. New Line acceptance of consumer unit packaging and bar codes is subject to the category Buying and Marketing Business Manager‟s approval.

Section Specifications PACKAGING – Consumer Units

3.1 Consumer Unit Labelling

1. All packaged products should adhere to the Food Standards Code for labelling to ensure that all appropriate labelling specifications are met.

2. It is emphasised that any “claim” on the product is supported by the appropriate facts (eg.

97% fat free claim is supported in the nutritional information and “preservative free” means that no preservatives are listed in the ingredients).

3. All packaged products should be compliant with the Trade Practices Act.

4. All packaged products should adhere to the Australian Competition and Consumer Commission‟s (ACCC‟s) guide on Green Marketing and the Trade Practices Act if making any environmental claims. www.accc.gov.au

5. All packaged products should be compliant with the Trade Measurement Regulations.

3.1.1 Basic Contents Required

1. The prescribed name of the food or a description sufficient to indicate the true nature of the food (eg. An avocado dip will have avocado as an ingredient whereas an avocado style dip may not).

2. Lot identification (eg. batch code).

3. Name and address in Australia of supplier or importer. This could be the packer, manufacturer, vendor or importer.

4. Statement of measurement (eg. weight, count, volume).

5. Country of origin (for both Australian-produced and imported goods, as defined in the relevant Code).

Referenced source: Food Standards Code Standards 1.2.2 – FSANZ Pre-packaged articles regulations – Trade Measurement legislation.

3.1.2 Product Declarations

With regard to warnings, advisory statements and declarations and if the product contains known allergens or specific additives, then these must be declared on the label. GE (Genetically Engineered) modified or irradiated ingredients must also be declared.

Referenced source: Food Standards Code Standard 1.2.3.

3.1.3 Ingredients

The label must include:

1. Ingredients listed by common, descriptive or generic name.

2. Ingredients to be listed in descending order of ingoing weight.

3. Declaration of compound ingredients must be made.

4. Declaration of alternative ingredients. 5. Declaration of food additives.

6. Declaration of vitamins and minerals.

7. Statement of any specific storage conditions required to ensure that the food will keep for the specified period.

Referenced source: Food Standards Code Standards 1.2.4 and 1.2.6 .

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Section Specifications PACKAGING – Consumer Units

3.1.4 Date Code Marking

1. Unless otherwise stated in the Standard, a label on a package of food must be date code marked.

2. There are two forms of date code marking: - I. Use By Date II. Best Before Date

3. The preferred form of date code marking is to apply a Best Before Date, which specifies the time for retention of maximum quality of the product. Food will be safe to consume after the Best Before Date provided it remains suitable.

4. A Use By Date must be applied only where the food should be consumed before a certain

date because of HEALTH or SAFETY reasons.

5. Date code marking does not apply if the Best Before Date is 2 years or longer.

6. The prescribed form of date code marking must use the words “Use By” or “Best Before”. Abbreviations of this wording are not allowed. This must be accompanied by the date or a reference to where the date is located on the label. The date must be legible and expressed in un-coded numerical and chronological form, other than the month, which may be expressed in letters. The day, month and year so expressed must be distinguishable and legible. eg. DD MM YY or DD MONTH YY.

7. It is illegal to sell or present for sale food that is past its Use By Date. 8. Food may be sold past its Best Before Date, provided it remains suitable.

Referenced source: Food Standards Code Standards 1.2.5 and 1.2.9

3.1.5 Storage Requirements

State the correct storage requirements for the product (eg. less than 5 degrees C or frozen at less than minus 18 degrees C or cool dry storage).

Referenced source: Food Standards Code 1.2.6

3.1.6 Nutrition Information Requirements

Where nutritional claims (eg. High in fibre, etc.) are made in relation to a food, a Nutrition Information Panel (NIP) must be included on the label or for unpacked food available to customers on request.

The nutrition information panel must include:

1. The number of servings of food in the package.

2. The average quantity of the food in a serving expressed in grams or millilitres as applicable.

3. The unit quantity.

4. The average energy expressed as kilojoules.

5. Average quantity expressed in grams of protein, fat, saturated fat, carbohydrates and sugars per serving and unit quantity.

6. Average quantity expressed in milligrams of sodium.

7. The name and average quantity of any other nutrient or biologically active substance when a nutritional claim is made.

Referenced source: Food Standards Code, Standards 1.2.8

3.1.7 Environmental Claims

Any environmental claim(s) made on the packaging of Woolworths Limited‟s branded products must be:

In line with the Australian Competition and Consumer Commission‟s (ACCC‟s) guide on Green Marketing and the Trade Practices Act; www.accc.gov.au

Accurate, specific and clear; apply to a real environmental benefit; not overstate a benefit and be articulate in plain language;

Supported by credible and independent verification, certification or endorsement relevant and appropriate to the scope of the claim(s) and where applicable in accordance with Australian standard or equivalent; and

Approved by Woolworths Limited.

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Section Specifications PACKAGING – Consumer Units

3.1.8 Legibility Requirements

All words, statements, expression or design must be written or set out legibly, prominently and in the English language. Warning statements on labels must be in a size and type not less than 3mm or in the case of a small package not less than 1.5mm. Reference source: Food Standards Code, Standard 1.2.9

3.1.9 Point of Sale (POS) Packaging Declarations

Sometimes food is exempt from labelling requirements, including when:-

1. The food is other than in a package (e.g. whilst on display in a Seafood or Delicatessen Case)

2. The food is made and packaged at a Woolworths‟ store from which it is sold (e.g. In-Store Baked Bread).

3. The food is packaged in the presence of the Woolworths‟ customer.

For unpacked food, ingredients NIP etc must be made available to the customer on request.

If POS packaged product contains known allergens or specific additives then these must be declared on the label. GE (Genetically Engineered) modified or irradiated ingredients must also be declared.

Please refer to Food Standards Code Standard 1.2.1.

3.2 Anti-Theft

When a consumer unit is of relatively high value, a Business Manager may request an anti-theft “source tag” to be applied. The location of the source tag will depend on the size and shape of the product. The source tag should be adhered to the physical product and not just placed in the Packaging, otherwise removal of the packaging will remove the source tag.

The Woolworths‟ Business Manager co-ordinates an internal team and a trade partner to reach a decision on where the source tagging will be on consumer unit types, if required.

As a general rule, this is applicable for items in Health & Beauty retailing over $10.00.

3.3 Poisons Labelling

Schedule 5 & 6 Poisons are to be displayed in a store at 1.2 metres or higher unless the product is:

1. Fitted with a “child resistant lid”. 2. Enclosed in a blister pack. 3. Greater than 5 litres or 5 kilograms.

Note: All poisons should be stored in such a manner that if the container leaks or breaks, human or animal food cannot be contaminated.

Reference Sources: ‘Standard for the Uniform Scheduling of Drugs & Poisons’ (SUSDP), Therapeutic Goods Administration and SA Controlled Substances Act 1984

3.3.1 Poisons – Schedule 5

Schedule 5 Poisons are substances and products, for domestic use, as well as agricultural, horticultural and veterinary purposes. They usually constitute a low hazard, which requires warnings such as first aid and safety directions on the label.

Schedule 5 Poisons may be identified by the words, “CAUTION” and “KEEP OUT OF REACH OF CHILDREN” (see following examples).

Reference Sources: ‘Standard for the Uniform Scheduling of Drugs & Poisons’ (SUSDP), Therapeutic Goods Administration

Examples showing Schedule 5 Poisons warnings at the top of the labels

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Section Specifications PACKAGING – Consumer Units

3.3.2 Poisons – Schedule 6

Schedule 6 Poisons are substances and products, for domestic use, as well as agricultural, horticultural and veterinary use, of moderate to high toxicity or hazard and may cause severe injury or death if used improperly. Schedule 6 Poisons may be identified by the word “POISON” at the top of the label (see example below).

Examples showing Schedule 6 Poisons warnings at the top of the labels.

Section Specifications PACKAGING – Consumer Units

3.3.3 Poisons Packaging

A “blister” is a type of packaging where one or more dosage units are enclosed between a preformed tray with individual pockets. A “child resistant lid” retains its child resistant properties for the expected life of the product (see example below). “Tamper evident” packaging (not child resistant) has a seal that indicates if the product has been opened; this seal has a once-only application.

Example of a bottle with a “child resistant” lid.

Examples of containers showing “Tamper Evident” lids (not “child resistant”).

3.4 Low Flashpoint Flammable Liquids

Flammable liquids if spilled can ignite and burn more quickly than combustible solids because they are more readily vaporised. Since flammable liquids are a fluid, they spread out, creating a larger surface area for burning than a solid. This larger burning surface area generates heat at a faster rate, increasing the chances that the fire will ignite nearby combustibles and produce a large fast growing fire. Such a fire can quickly overtax sprinklers resulting in an uncontrolled fire, and excessive heating of the roof steel. The structural steel will lose its strength resulting in roof collapse, which brings down sprinkler piping and can result in the total loss of the building. For this purpose, low flash point liquids and chlorine must be direct store delivery and not via warehouse delivery.

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Section Specifications PACKAGING – Consumer Units

3.5 Recycling Information

Woolworths is a signatory to the National Packaging Covenant. Packaging materials should be identified, including Private Label packaging, with relevant plastic and recycling symbols.

3.6 Shelf and Handling Efficiency

Shelf and handling efficiency at stores should be considered in the design of all consumer unit packaging: 1. Bulky products should have built-in handles. The grip needs sufficient space to allow for the

product to be carried without constriction to the fingers and thumb. 2. Product size and shape should utilise shelf space effectively (eg. Squares utilise shelf space

better than circular shapes). 3. Products should be stackable (eg. canned goods nesting is best practice). 4. Products should be stable on the shelf. 5. Products, wherever possible, should have a landscape and portrait facing option.

3.7.1 Hang Sell

In general, unless there is a compelling reason within a category that drives business, hang sell packaging should be avoided as it is inherently not store friendly. Hang sell units are labour intensive when it comes to shelf filling and are difficult to rotate.

3.7.2 Store Hook Capacities

Two considerations are: 1. The top hole from which the package is hung is strong enough not to tear. 2. The top hole in the packaging is placed so that the product hangs vertically. When designing hang sell consumer units, keep in mind the maximum weights that a store hook can hold. If a hook is loaded with too much weight, causing it to bend more than 1cm, the products will fall. Below are the strengths of the various hooks used in stores: Stainless steel hooks: 1. 7mm diameter 10 inch long can hold 11kg. 2. 5 mm diameter 9 inch long can hold 2.5 kg. 3. 5 mm diameter 6 inch long can hold 6 kg. 4. 5 mm diameter 5 inch long can hold 7 kg. Plastic hooks: 5 mm diameter 4 inch long can hold 0.5kg. Double painted metal loop hooks: 1. 5mm diameter 4 inch long can hold 3 kg. 2. 4mm diameter 12 inch long can hold 1.5 kg. 3. 5 mm diameter 6 inch long can hold 2 kg.

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3.8 Consumer Unit Bar Coding

Section Specifications BAR CODING – Consumer Units

3.8.1 Consumer Units

Use the correct bar code symbology i.e., type of bar code such as EAN-13 and EAN-8. Where the consumer unit is also the trade unit, please refer to Section 5 – Dual Use Units.

3.8.2.1 Bar Code Placement

Ensure consumer unit bar codes are placed a minimum of 10mm from any seam, corner, packaging flap, crease or edge after the consumer unit is filled with product, where the size of the consumer unit permits.

3.8.2.2 How Many Bar Codes?

1. There is one bar code on a consumer unit; when it is also a trade unit, then dual use unit rules apply. When unavoidable, repeated bar codes (eg. random wrap items) should never be more than 150 millimetres apart.

2. The bar code must be easily found.

3.8.2.3 How Big?

Use a “GS1 size gauge” (available from GS1 – Australia) to assess the proportionality of the bar code (i.e. height, width and quiet zones are to specification).

a. The size (magnification) for EAN-13, UPC-A, UPC-E and EAN-8 bar codes on an item that is only used as a consumer unit is a minimum magnification of 100%. If there are space constraints, then a minimum magnification of 80% may be accepted after consultation with the relevant Woolworths Business Manager.

b. 105% - 120% magnification for all flexible packaging, eg. potato chips packets, biscuit

wrappers, is recommended.

If printed directly on corrugate material Woolworths specifies a magnification of 200%.

c. For UPC-A the size gauge can be used to assess width and height but the left and right quiet zone areas are different and cannot be checked with the size gauge. For a UPC-A bar code at 100% magnification the quiet zones are 2.97 mm.

d. An elongated bar code is preferred, positioned on one face of the consumer unit, or

running around the entire product circumference when enough packaging area permits (refer to photos below).

e. Reports are required certifying compliance with GS1 standards, or higher if so

specified above. Verifications reports can be supplied by GS1 or GS1 Accredited Vendors and Vendors certified by capable agencies of providing a verification service.

f. While Suppliers are welcome to use a verifier of their choice if the agency is other

than GS1 Woolworths will rely on the Suppliers warranty for usability regarding their right to use the GS1system and bar code number allocated

Acceptable exception to the rule due to a fold in the packaging.

An elongated bar code is preferred for products such as the 150 pack of Barbecue Fuel.

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3.8.2.4 – Bar Code Placement Diagram Consumer Unit Cylindrical Packaging

Ladder style format on any size diameter or wrapped around full circumference Note: Cylindrical products less than 4cm in diameter must have a ladder style bar code

Box/Packet A) Elongate bar code to the full height of packaging

B) Wrap bar code around in "ladder" style C) Wrap bar code around in "Picket fence" style

D) Elongate bar code in “Picket fence" style E) Elongate bar code in "Ladder" style

Bags

Elongate bar code to full height of packaging

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Section Specifications BAR CODING – Consumer Units

3.8.2.5 Cylindrical Consumer Units

For cylindrical products, the bar code should be positioned in a “portrait”, better known as a “ladder style orientation”. The ladder style is mandatory for a curve with a small diameter and recommended for larger diameters. Refer to GS1-Australia User Manual for clarification. If the print direction is going to be affected, then the “picket fence” format can be used for anything over the 4cm diameter. (Refer to photo below).

Note: These examples are actual products sold in Woolworths‟ stores today.

Section Specifications BAR CODING – Consumer Units

3.8.3.1 EAN-8

1. An EAN-8 bar code is only intended for use on small consumer unit items. Woolworths requires an EAN-13 if there is sufficient physical area on the consumer unit rather than an EAN-8. Below is a diagram showing the dimensions of an EAN-8 bar code.

The above diagram shows the dimensions of an EAN-8 bar code at 100% magnification. Please note that the

height of 21.31mm is a minimum; Woolworths‟ preference is for an elongated bar code to be used, see the example below.

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Section Specifications BAR CODING – Consumer Units

3.8.3.2 EAN-13

EAN-13 bar codes are used for both retail and non-retail items. The diagram below shows the dimensions of an EAN-13 bar code.

The above diagram shows the dimensions of an EAN-13 bar code at 100% magnification. Please note that the

height of 25.93mm is a minimum; Woolworths‟ preference is for an elongated bar code to be used (see the example on the previous page).

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3.8.4 - BM and Vendor Consumer Unit Bar Code Checklist

Consumer Items (Product)

No hidden bar codes, i.e. under flaps or seams.

No printed material over the bar code such as Date Code or promotional information.

Bar code placement is not on folds or around corners on the packaging.

Optimum is for either one elongated (extended) bar code on a consumer unit or the bar code running around the entire circumference.

Bar code is easily located. This is generally on the lower back right hand side of the product. For large, heavy, bulky trade items - Bags over 5kg the preferred location is one bar code at the front on the upper right quadrant and another on the back of the bag.

The minimum magnification for EAN-13, EAN-8, UPC-A and UPC-E is 100%. Note 105-120% magnification for all flexible packaging is recommended. Where the consumer unit is also the trade unit, UPC Codes and code 128 will not scan at Woolworths DC‟s.

Preferred bar code colours are matte black on matte solid white background. Other colour combinations are acceptable as long as they conform to GS1 Specifications.

Verification Report for the consumer unit must be less than 12 months old. Woolworths accept GS1-Australia, NZ, or Accredited Vendor Reports only.

Bar code type is to be an EAN -13, UPC-A, EAN-8 or UPC-E. Where the consumer unit is also the trade unit, do not use UPC codes or code 128 as they do not scan at Woolworths DC‟s.

A separate unique GTIN is required for every different consumer unit and for every variant of an item.

For further guidance on when to change a GTIN please refer to

www.gs1au.org/services/gtn/_gtin.asl

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WO OLWORTHS SUPERMARKETS

Packaging & Bar Code Specifications

Section 4 – Trade Units

May 2016

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4. Trade Unit Packaging

In the retail industry, trade units are also referred to as vendor packs, order multiples, outer cartons and shippers. Consumer units are packed in a trade unit, whether it is an inner Order Multiple (OM) or outer Vendor Pack (VP). New line acceptance of trade unit packaging and bar codes is subject to the category Buying and Marketing Business Manager‟s approval. It incorporates an inspection by the Category Manager or Assistant Category Manager to ensure compatibility with the Woolworths distribution network, eg. Robust cartons correctly placed bar codes, etc.

4.1 Trade Unit General Specifications

Section Specifications PACKAGING - Trade Units

4.1.1 Packaging Material

Generally, materials used in packaging should be recyclable. Trade unit packaging made of polystyrene is unacceptable as it increases the potential risk of fire and is difficult to recycle.

4.1.1.1 Ambient Products

For dry grocery type, ambient products there are no unique specifications regarding the packaging material, providing that it is safe and sufficiently robust. The packaging may vary from cardboard to plastic in a design to suit the product.

4.1.1.2 Perishable Products

For chilled and frozen type products, due to the highly moist conditions caused by low temperatures within the cold chain, the material used in a trade unit must be able to withstand moisture. These include any adhesive print and apply labels.

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Section Specifications PACKAGING - Trade Units

4.1.2 Trade Unit OM Size

Order multiple (OM) size depends on the rate of sale (ROS) of the product with consideration of: 1. Dimension of OM - should not be too bulky (see Section 4.1.2.1 below). 2. Weight of OM - should not be too heavy (see Section 4.1.2.2 below). 3. Pallet configuration - should be efficient with pallet space (also see Section 6.10 in Logistic

Unit section) and must have no pallet overhang of trade units. 4. Shelf Capacity – to allow for Case plus MPL (Minimum Presentation Level) (see Section

4.2.3.2). 5. An OM/VP ratio has to be either 1 or a minimum of 4, but not 2 or 3. Ideally, “bulky” items should have handles and weigh less than 12kg.

4.1.2.1 Dimensions

Where possible, dimensions of packaging are preferred to fall within the following parameters:

Minimum Maximum

Length or Depth 200 mm 590 mm

Width 120 mm 390 mm

Height 80 mm 400 mm

Ratio Height:Width 2

For trade units with any combination of length, width and height exceeding 400 mm X 500 mm X 800 mm (considered bulky), Woolworths will organise a risk assessment and approval from the Woolworths National Safety, Health & Environment Manager (Logistics SH&E) office prior to the product being ranged. The ease of lifting and carrying of a trade unit needs to be considered when designing its dimensions.

4.1.2.2 Weight

For health and safety, the following is required: 16 KILOGRAMS GROSS WEIGHT AND UNDER IS ACCEPTABLE Note: 12kg is Woolworths target trade unit gross weight. If you have Vendor Pack (VP) or Order Multiple (OM) trade units that are over 16kg gross weight, upon submission of your new line to the Woolworths Buying & Marketing trading team, you will need to provide a Risk Assessment that meets Woolworths National Safety Health & Environment (SH&E) standards. Product weight must not exceed 20kg without a risk assessment and authorisation of the Woolworths General Manager, Logistics and the National Safety Health & Environment Manager Logistics. The Risk Assessment Form template is available as a download from WOWLink – Go to http://www.wowlink.com.au/TopicCentre/SupplyChain/PackagingBarcodes/Specifications and download RISK ASSESSMENT FORM.

4.1.3 Strength

Whether cardboard, plastic or bag wrap being used, the trade unit should be constructed with sufficient strength to move safely through the supply chain (from the trading partner to the store shelf), without losing its contents or allowing damage to the product. Furthermore, the pressure of cartons and pallets stacked on top of the trade unit, as well as the dynamic forces of transport, need to be considered when designing the packaging. If cardboard is used, consultation should be made with the cardboard manufacturer for correct board type and grade relative to the weight of the contents.

4.1.3.1 Carton Handling Test

Carton Handling Test: The ability for the trade unit packaging to hold products is dependent on product weight. Lift the carton/tray using fingers only in the side openings; the palm of hands should not make contact with the carton. Next, jerk the carton/tray in a downward motion five times repeatedly. If the contents are unbroken and stay inside the trade unit after the test it is considered to be sufficient. This test ensures a carton can be handled without falling apart.

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Note in the photo (above left), the correct way to hold one side of the carton in the carton handling test. The photo (above right) shows an example of an intact carton that has successfully passed the “carton handling test”.

The photo (above) shows an open sided, all cardboard type of carton design that must also pass the “carton handling test” as

described on the previous page.

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Section Specifications PACKAGING - Trade Units

4.1.4 Sharp or Hazardous Contents

For a hazardous goods item, appropriate legislative labelling and packaging is required. Refer to Australian Code for the Transport of Dangerous Goods by Road & Rail – 7

th Edition revised

November 2007. Note: Manufacturers and Importers are responsible for the preparation and provision of a Material Safety Data Sheet (MSDS) as per Legislative requirements. Aerosol cartons must be designed to be easily opened without the use of a sharp tool (eg use tape to seal the trade unit or use “easy open” * perforated cardboard). *Refer to Section 4.2.4.5 – Easy to Open There have been injuries sustained in both Woolworth‟s stores and within our DC‟s from sharp items protruding through the consumer unit or trade unit packaging. Sharp items such as cutlery must have a durable protective shield over the sharp tip within the consumer unit packaging.

4.1.5 Carton Sealing

If glue is used to hold the carton together, ensure the cardboard tears before the glue gives way. The glue must be strong enough to not open under the self-weight of the carton when lifted from the top. If the carton becomes too difficult to open, reduce the amount of glue used. The use of any food grade glue for sealing cartons is acceptable (eg. hot melt glue is used by most trade partners to seal cartons but must not be used to secure pallet layers). Tape is also acceptable however best avoided as it generally makes opening cartons difficult. The use of plastic strapping to seal cartons is not accepted, except when the outer carton does not contain an inner pick and does not require opening at the DC, eg. A4 photocopy paper. Wooden Cases are accepted for vintage wines providing they are full case picks. The edges must be smooth with no protruding nails, staples or other such closure methods. Staples or metal strapping must not be used on cartons and will not be accepted into the Woolworths supply chain.

4.1.6 Ease of Opening

Consideration should be given to how the store employees open the trade unit to fill the shelf -see Section 4.2.4.5 on Shelf Ready Packaging - Easy to Open . Reduce the need for a “knife” to be used at store or DC level (eg. use of tape, perforated cardboard to open the trade unit).

4.1.7 Inners

Order Multiple (OMs) groups that are inside a carton are called “inners”. Inners should also pass all strength and handling tests.

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Section Specifications PACKAGING - Trade Units

4.1.8 Bags

For either plastic or paper type bags, ensure they are tight and do not tear easily. If the bag is paper, it should be two layers thick to protect the contents in case one layer tears. For products packaged in bags, the packaging must pass a “Pinch Test”. To conduct the test, pinch the bag on one of the 6 flat sides. If less than 1 cm is able to be pinched then the packaging passes the test. This test will ensure that a trade unit will not get caught in a conveyor system.

This test will ensure that a trade unit will not get caught in a conveyor system.

4.1.9 Multiple Lines (Pre-packs)

An example is a pre-pack of shaving product to be hung on a back wing at the store. Pre-packs are designed to reduce handling because they have more than one product line in them. To help our business teams develop designs that will flow through our supply chain most efficiently, the following need to be considered: 1. If a “sleeve” is used to protect the stock, it must be secured so it will not come away when

handled several times. 2. The carton should take little time to set up by a store employee, (excluding movement to the

on-show position in the store).

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4.1.10 Human Readable Description on Trade Unit

Pre-Printed Cartons - Kraft Board / Brown

Corrugate

Pre-Printed Cartons - White Lined

Print & Apply

Human Readable Text (English)

Vendor Brand / Name Minimum of 4 Vertical

Sides Minimum of 4 Vertical Sides Minimum of 2 Adjacent

Vertical Sides

Product Description Minimum of 4 Vertical

Sides Minimum of 4 Vertical Sides Minimum of 2 Adjacent

Vertical Sides

Quantity of Consumer Units Within Minimum of 4 Vertical

Sides Minimum of 4 Vertical Sides Minimum of 2 Adjacent

Vertical Sides

Consumer Unit Size Minimum of 4 Vertical

Sides Minimum of 4 Vertical Sides Minimum of 2 Adjacent

Vertical Sides

Variant Minimum of 4 Vertical

Sides Minimum of 4 Vertical Sides Minimum of 2 Adjacent

Vertical Sides

Gross Weight (Declared to minimum of 1 decimal place)

Minimum of 2 Adjacent Vertical Sides

Minimum of 2 Adjacent Vertical Sides

Minimum of 2 Adjacent Vertical Sides

Use By or Best Before Date Abbreviations of “Use By” and “Best Before” are not allowed Minimum of 1 Vertical Side Minimum of 1 Vertical Side

Minimum of 1 Vertical Side

Batch Number Minimum of 1 Vertical Side Minimum of 1 Vertical Side Minimum of 1 Vertical

Side

Temperature Marking Minimum of 1 Vertical Side Minimum of 1 Vertical Side Minimum of 1 Vertical

Side

All Human Readable Text To Be Visible At Distance 1.5m from VP 1.5m from VP 1.5m from VP

Industry Standard Symbols / Warnings

Caution Lift Symbology (10kg up to 16kg) 6 Sides 6 Sides

Minimum of 2 Adjacent Vertical Sides

Heavy Lift Symbology (over 16kg up to 50kg) NOTE: TRADE UNITS WEIGHING OVER 16KG REQUIRE A WOOLWORTHS APPROVED RISK ASSESSMENT - REFER TO APPENDIX B 6 Sides 6 Sides

Minimum of 2 Adjacent Vertical Sides

Dangerous Goods Symbol / Warning Minimum of 1 Vertical Side Minimum of 1 Vertical Side Minimum of 1 Vertical

Side

Recycling Logo Minimum of 1 Side Minimum of 1 Side Minimum of 1 Side

Any Other Legislative Requirements Minimum of 1 Side Minimum of 1 Side Minimum of 1 Side

Section Specifications PACKAGING - Trade Units

4.1.11 Human Readable Description on Order Multiple

Where there are several Order Multiples (OM‟s) or inners inside the trade unit (VP), the individual OM‟s inside must have as many human readable descriptions as can fit, preferably on all four (4) sides of each inner OM. If the OM is encased in clear plastic and the product description is clearly visible through the wrapping, there is no requirement to place human readable descriptions on the outside of the OM.

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4.1.12 Examples of Industry Standard Symbols / Warnings

Example of temperature identification for products that need to conform to cold chain requirements.

Examples of recycling logo/recycling symbol. This assists stores and DC‟s with disposal. Refer to

ISO/IEC JTC1/SC2/WG2 N2342 for guide to approved symbols.

Examples of caution lift symbology and heavy weight lift symbology for trade units weighing 10kg up to

16kg and trade units weighing over 16kg up to 50kg.

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Section Specification PACKAGING – Trade Units

4.1.13 Coefficient of Friction (Slipperiness)

The coefficient of friction (slipperiness) of a vendor pack can affect safety during its movement in the supply chain. Packaging which is too slippery can lose stability and fall when the stabilising stretch wrap is removed from the pallet, for example, when the pallet is placed in a pick slot. At an automated DC, vendor packs that are too slippery will also slide off sortation trays which move at a speed of 1.7 metres per second. Trade Partners should check with the packaging material supplier for details about the slipperiness to meet the above needs. Woolworths recommends a coefficient of friction, plastic to plastic, within the range of 0.25 to 0.35.

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4.2 Trade Units - Shelf Ready Packaging (SRP)

New line acceptance of shelf ready packaging and bar codes is subject to the category Buying and Marketing Business Manager‟s approval.

Section Specifications PACKAGING - Trade Units

4.2.1 Introduction

Shelf Ready Packaging falls under the umbrella term of “Retail Ready Packaging”. This type of packaging is an important tool in providing in-store replenishment efficiencies which culminate in increased product availability to customers. They provide an opportunity to reinforce a brand‟s image on the shelf and assists in maintaining shelf position. This document will assist in developing appropriate shelf ready packaging to suit your product. Additional information on this topic has been published by ECR Australasia and takes the form of the “Retail Ready Packaging Toolkit” & “ Commercial Checklist” (www.ecraustralasia.org.au) In some cases, shelf ready packaging may not be appropriate, however, alternative retail ready packaging, eg. easy–open shippers, may still deliver benefits such as shelf replenishment efficiencies, DC replenishment efficiencies and/or reduced damaged stock caused by opening cartons with knives. Retail Ready Packaging should be discussed with the relevant Woolworths Business Manager throughout the development process. To ensure that they meet Woolworths Shelf Ready Packaging Guidelines, contact your Category Manager or Assistant Category Manager to arrange to have samples viewed.

4.2.2 Easy to Shop

Customers should be able to self select product from a SRT as easily as if the product was located on shelf without a tray. In addition, customers need to be able to effortlessly return the product to the shelf if required.

4.2.3 Product Visibility

When opened, does the tray allow the customer to „see‟ the product? The display lip of the tray should be as low as possible to allow maximum product visibility. As a general rule, at least 80% of the product should be visible on-shelf whilst in the tray.

4.2.3.1 Dual Display

If the nature of the product allows, eg. cans, does the tray have the capability to be displayed in multiple facings? For example, a tray of cans with an OM of 12 and a configuration that is 3x4, can it be displayed on shelf in both a facing of 3 and 4?

4.2.3.2 Shelf Depth

The Shelf Ready Package should not take up the entire shelf depth. Otherwise the shelf needs to be empty before the tray can be placed on the shelf. Woolworths requires that products meet the „Case plus MPL‟ criteria. This means that the case or „Order Multiple‟ (OM) and the „Minimum Presentation Level‟ or MPL (generally 25% of the shelf capacity of stock) for that item must fit on the shelf. Our preference is to have trays designed that are half as deep as the shelf. This would allow two trays to be on shelf at any time. Shelf dimensions can be obtained from WOWLink Go to http://www.wowlink.com.au/TopicCentre/BuyingMarketing/CDS download APOLLO DIMENSIONS LISTING.

4.2.3.3 Planogram Fit

Q. Is the Shelf Ready Packaging supplied in a configuration that allows the tray to be used in the majority of planograms? A. The tray should be capable of being used in at least 70% of stores. For example, if your shelf ready tray is provided with a facing of 3, and the maximum facings provided on any planogram is 2, the shelf ready tray will be discarded. For example, a tray OM of 12 with a configuration of 3x4 might better be supplied as 2x6. Please discuss Shelf Ready Tray case configurations with your relevant Business Team prior to undertaking any development of a shelf ready tray solution for your product(s).

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Section Specifications PACKAGING - Trade Units

4.2.3.4 Woolworths Preferred Matrix

Woolworths actively promotes the introduction of SRP formats within the guidelines below. The objective is to improve replenishment processes, stock presentation and rotation – leading to improved sales, availability and efficiency. Approach: A continued high priority will be placed on products meeting Woolworths Case + MPL criteria, i.e. an optimal case size for each product that is reflective of sales velocity and shelf holding capacity. SRP development will be driven by a prioritised category approach where:

High Priority: SRP solutions will be actively sought across the entire category eg. High volume fast moving

Medium Priority: Products will be reviewed with respect to SRP opportunities and groups of products within categories will be targeted where appropriate in order to exploit the benefits of SRP eg. Relates to display of product.

Low Priority: SRP solutions will not be actively pursued. If SRP solutions are presented for implementation and are mutually beneficial, they will be used.

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Section Specifications PACKAGING - Trade Units

4.2.3.5 Recyclable Materials

All companies are required to use less packaging and recycle more packaging. The relevant recycling logos and packaging content should be placed on the base of the Shelf Ready Package.

4.2.3.6 Tray Strength

Q. Is the tray strong enough and fit for purpose?

A. The tray material needs to be strong enough to cope with supply chain and store conditions. When the tray is full of product and opened, pick up the tray from both ends of the display-end. The tray should not bow, buckle or open. Ensure that you have conducted many trials of the shelf ready packaging to ensure that it will work. The majority of our shelf filling is completed by night fillers who do not have the time to treat shelf ready cartons with delicate hands. Shelf ready packaging must be fit for it‟s purpose. Provide the samples containing live product to the relevant Business Team for approval of the design and co-ordination of timelines for the product conversion.

The tray in this example is not strong enough to use safely.

A tray that is strong enough and fit for purpose makes this product easy to fill.

4.2.3.7 Plastic Over Wrap

The strength of an over wrap, made of plastic, is important so that the Shelf Ready Package can maintain its integrity throughout the entire supply chain without loss or damage to the consumer units contained within.

The most important specification is the type and thickness of plastic used so that the Shelf Ready Tray will pass the Woolworths “Carton Handling Test”. REFER TO: Section 4.1.3.1 – Carton Handling Test.

Over the years we have found that for product weighing more than 8kg, the plastic over wrap

thickness should typically range between 70- 75 m (microns, 1/1000 of a metre).

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Section Specification PACKAGING – Trade Units

4.2.3.8 Off Location Displays

Ideally, the Shelf Ready Package should be capable of being used both on shelf and for off-location displays.

4.2.4 Ease of Identification

Q. Is the shelf ready packaging easy to identify? A. The most effective identifiers of a shelf ready tray are the diagrammatic opening directions printed on the top of the shelf ready packaging. Q. Are there instructions printed onto the carton that demonstrate how the shelf ready package is to be opened? A. These should preferably be pictorial.

Pictorial instructions aid store shelf fillers in utilising the packaging effectively.

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Section Specifications PACKAGING - Trade Units

4.2.4.1 Tray Colour

Q. Is the colour of the tray appropriate? Ideally, the colour of the tray should complement the product branding. Raw brown board is not acceptable. However, brown board that is printed as such so that the brown board is completely coloured may be acceptable.

Good Example - Tray design and colour complement the product.

An example where improvement is required; trays that are brown board will not be used on shelf.

4.2.4.2 Product Information

Important or legislative information on the consumer unit obscured by the tray should be printed on the tray for customer visibility. For example:

1. Product description. 2. Vendor name or brand. 3. Unit size (eg. 50g). 4. Legislative requirements.

It is a suitable alternative to move any of the information specified above on the consumer unit label so that it is visible whilst in the tray on shelf. For further details on labelling REFER TO: Consumer Units Section 3.1 Most importantly, the Shelf Ready Packaging should not hinder the customer‟s selection of the product.

Good Example – The tray clearly states the brand, product and product weight.

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Section Specification PACKAGING – Trade Units

4.2.4.3 Promotional Messages

Shelf Ready Packaging may be used to enhance product branding, however the shelf ready packaging should not contain too many messages so as to create unnecessary noise on shelf. The actual product should deliver the key marketing messages – the shelf ready packaging should assist customers in product selection. Targeted short-term promotions cannot be printed on the tray. Shelf Ready Packaging should not have any protruding parts for instance banners or flags.

4.2.4.4 Bar Codes

The GTIN should not be printed on the display front of the package that is displayed to the customer. If the tray height is less than 35 mm, the bar code should not be printed directly on the corrugate package. In this case the bar code should be applied to the outer packaging. To ensure bar codes are printed to Woolworth‟s standards REFER TO Section 4.3, Trade Unit Bar Coding.

4.2.4.5 Easy to Open Vendor Packs with multiple OM‟s

Some Vendors supply Woolworths DC‟s in “Vendor Packs” which require DC staff to open the carton to supply stores with smaller inner cartons, referred to as “Order Multiples”. These Vendor Packs should be supplied to Woolworths with “easy open” lids so that our DC staff can effortlessly remove Order Multiples without the need to use carton knives. Knives can lead to workplace injuries and damaged stock.

4.2.4.6 Easy to Open Display Packaging

When it has been determined that a shelf ready tray is not suitable for a particular product, easy to open packaging should be explored as an alternative. Easy to open packaging is a carton with perforations, typically on two sides of the carton. This allows the packaging to be used for off location displays, and includes seasonal promotions.

An example of easy to display packaging.

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Section Specification PACKAGING – Trade Units

4.2.5 Easy to Recognise

Products must be easily identified and packaging should be easily disposed. Some general considerations for easy identification are:

Wherever possible, have product visible whilst in the packaging.

Ensure the contents of the package are identified on all four sides.

Use large text for the product title.

4.2.6 Shelf Label Signifier

Ensure that prior to ranging the product as „Shelf Ready‟; the Business Team is supplied with the minimum product facings that the tray can be ranged for. For example, if a product is in a tray that is an OM of 6, configured as 2X3 and can be displayed using either the 2 facing side or 3 facing side, then the minimum shelf ready tray facings is 2. This will ensure that the „shelf ready tray signifier‟ is present on the shelf label at store level for our fillers. The shelf label below contains the shelf ready packaging signifier: The signifier is specific by store; it tells the shelf filler that the product is provided in an acceptable shelf ready packaging and the packaging is to be used to fill this product in this store. If the product is supplied in shelf ready packaging, but does not fit in a particular store because there are incompatible product facings, the signifier will not be present on the shelf label.

4.2.7 Common Problems with Shelf Ready Packaging

Sometimes shelf ready packaging does not end up being used in store. This tends to happen for two reasons:

It does not merchandise well, i.e. it does not look good on shelf, and/or

It is difficult to use/open, i.e. it is not efficient. In the case of shelf ready packaging involving cartons with perforations, common problems to avoid include:

Tape sealing the carton that covers the perforations. This can prevent the shelf ready packaging from opening neatly and / or quickly.

Cartons that do not contain finger holes along perforations. This prevents the carton from being opened easily.

Perforations that do not work. Test samples once they contain live product. Treat the packaging in the same way as time-pressed night filler.

Poorly designed perforations. These can allow the carton to open but results in untidy presentation on shelf.

For shelf ready trays that can be merchandised with dual facings, ensure that each side of the shelf ready tray contains the correct messages to the consumer (i.e. product description etc.) on each side.

Shelf ready packs should be subject to transport trial and theoretical strength analysis to ensure supply chain suitability.

It is important that any perforations in a carton do not impact the integrity of the carton whilst being lifted vertically. Please ensure that rigorous internal carton handling & transport tests are conducted on a regular basis.

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4.3 Trade Unit Bar Coding

Section Specification BAR CODING – Trade Units 4.3.1 Design & Placement

1. For a full understanding of bar code best practice, this guide needs to be read in conjunction with the GS1-Australia System via the following link << http://www.gs1au.org/home.asp >>. Woolworths‟ acceptance of GS1 minimum industry standards is the base position.

2. Minimum standards allow little tolerance for production errors even marginally outside of

the minimum specifications. Where production environments are reliant upon variables such as consistent ink delivery, printing surface quality, etc.100% performance cannot be guaranteed. Allowance must also be made for store GTIN scanning requirements (reserve stock recognition for inventory control storage and retrieval.)

3. Use of the correct bar code symbology is mandatory i.e. type of bar code such as EAN-

13, ITF-14 and GS1-128. NOTE: UPC codes and Code 128 will not scan at Woolworths DC’s.

4. GS1 DataBar™ is not acceptable on trade units. 5. EAN-13 Bar Code. This bar code must be printed with a magnification of 150% to 200%.

When printed directly onto corrugate (brown or white-lined), magnification must be 200%. REFER TO Section 3.8.3.2 in the Consumer Unit Bar Coding section for diagram.

6. ITF-14 Bar Code. This bar code must be printed with a magnification between 80% and

100%, when printed directly on corrugate, to ensure efficient high speed conveyor scanning. If there are issues with available space for the GTIN, magnification of less than 80% should not be printed directly onto corrugate. In this case, a print and apply label with a magnification between 50% and 100% is required. When this is not achievable due to available space, alternatives such as wraparound bar codes should be considered (see below).

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Section Specification BAR CODING – Trade Units 4.3.1 Design & Placement (continued)

The need for Bearer Bars with ITF-14 Symbology:

The purpose of the bearer bar is:

To equalise the pressure exerted by the printing plate over the surface of the bar code, and

To enhance reading reliability. Bearer bars assist in the reduction of the probability of misreads or short scans which may occur when a skewed scanning beam enters or exits the bar code symbol through the top or bottom edge.

NOTE: The top and bottom bearer bars are mandatory unless it is not technically feasible to apply them. In that case, a minimum of either the top or bottom bearer bar is acceptable in a print and apply situation.

The border around the ITF-14 Bars assists with the print quality of the bar code (on cartons and labels). When a stereo (a print roller with a rubber stamp face) is produced, the border will help apply equal pressure when producing the bar codes. The stereo may also contain a “H” Bar (shown below) inside the border at either end of the bar code (but outside the quiet zone). If too much or not enough pressure is applied from the print roller this can be detected by distortion in the “H” Bars at point of manufacture. This may cause the bar code to be un-scannable.

7. GS1 – 128 Bar Code. This code is used on trade units and SSCC pallet labels. It allows for attribute data in the form of Application Identifiers. The size specifications are identical to an ITF-14 bar code – REFER TO Section 4.3.1, Point 6.

For Temperature Controlled DC‟s where GS1-128 symbology with additional element strings are required, a reduction to a minimum of 25% magnification is permitted.

H H

“H” Bars

Border surrounding the

Bar Code

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Section Specification BAR CODING – Trade Units 4.3.1 Design & Placement (continued)

8. The bar height is 32mm, which is the minimum height for ITF-14 and GS1-128 and a minimum of 39.9mm for an EAN-13.

9. All GTIN bar codes (pre-printed or print and apply labels) must be clearly visible on

the trade unit. The bar code should not be covered by any other material, eg. sticky tape, plastic wrap, etc. as this will decrease the readability of the bar code.

10. Pre-printed and post-printed directly onto corrugate and print and apply labels are

acceptable.

11. INKJET BAR CODES ARE NOT ACCEPTABLE UNDER ANY CIRCUMSTANCES.

Trade unit Shrink Wrap A) Preferred Tun

Picket Fence around full circumference

B) Minimum 2 adjacent vertical sides A) Top GTIN

A) Bottom GTIN

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Section Specification BAR CODING – Trade Units 4.3.1.1 Pre-Print/Post-Printed Trade Units

1. Kraft (Brown Board). GTIN bar codes are required on all six (6) sides of pre-printed/post printed trade units printed on Kraft (brown board) as ISO grades cannot be reliably maintained at ISO 3 or above.

2. For EAN-13 and GS1-128 symbology, the minimum ISO grade accepted is ISO 1.5 For the ITF-14 symbology, ISO 1.0* is acceptable. A reduced number of bar codes will be accepted (with the approval of the relevant Business Manager and Vendor Capability) where size, space or surface design (eg. Air flow holes for temperature controlled products) does not permit the use on all 6 sides.

Please refer to Section 2.1.5.4.

3. Where surface area is limited, priority is expected to be given to bar code space in order

to print as many GTIN‟s at the correct magnification as possible. Other graphics, warnings, temperature specifications, Date Code markings etc. and other marketing information, may be reduced in font size in favour of the GTIN bar code. These markings must remain readable from store capping or reserve storage (from a distance of at least 1.5 metres).

4. White Lined Board. GTIN bar codes are required on two adjacent vertical sides of pre-printed/post-printed (not online printing) trade units printed on high quality white lined board where ISO grades can be maintained at ISO 3 or better. (NOTE: Care should be taken when reviewing verification report which contains Tick & Pass of ISO 2 or below. This does not apply to white board as we only accept ISO 3 or above).

5. An elongated GTIN that runs top to bottom on 2 adjacent vertical sides is second choice

for pre-printed trade units and is particularly useful for very large cartons, plastic wrapped bundles (eg. toilet rolls/paper towels) and odd shaped boxes. Trade units without space for elongated bar codes on adjacent vertical sides can use opposite sides. REFER TO photograph in Section 4.3.1, Point 6).

4.3.1.2 Print and Apply Labels

Where print and apply labels are used, Woolworths require a minimum of two (2) GTIN bar code labels on adjacent vertical sides. If this is not possible due to size, space or surface design (eg. perforations for shelf ready tray or air flow holes for temperature controlled products), then placement on opposite sides is permitted. Print and apply labels are generally of a higher print quality and have a better scan rate than pre-and post printed bar codes directly onto corrugate. For temperature controlled distribution centres, the label needs to be able to maintain its adhesive properties in a moist and cold/frozen environment throughout the supply chain. The finish of the labels must also be of sufficient quality that does not allow the bar codes or the human readable text to run or discolour for a minimum of 12 months from application. Where there is a requirement for a large linked code that would exceed the „Maximum Length‟ allowed (see below) then a second bar code is allowed in the following format: Top Code AI (application identifier) sequence AI-01, Global Trade Item Number AI-310n, Net Weight – Kilograms – Trade (n=decimal point) AI-21 Serial Number. This would be 47 characters if all available characters were used. Second Line AI-15, Best Before AI-17, Use By Date AI-10, Batch or Lot Number And any other AI‟s as required by the Vendor.

4.3.1.3 Inner Order Multiples (OM) Inside an Outer Vendor Pack (VP)

Where there are several order multiples (OM‟s) or inners inside the trade unit or vendor pack (VP), the individual OM‟s inside must have at least one (1) GTIN.

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Section Specification BAR CODING – Trade Units 4.3.2.1 Single Line Item & Fixed Weight and Quantity

An example of this trade unit is a carton of corn flakes. Woolworths requires GTIN bar codes as per Trade Unit Bar Coding Section 4.3.1.1 and 4.3.1.2 and, where necessary, this can include other attribute information such as Use By or Best Before date.

4.3.2.2 Single Line Item of Variable Weight

An example of this type of trade unit is a carton of pre-packed variable weight chicken breasts, fresh fish or cheeses. Woolworths requires two (2) print and apply bar code labels on adjacent vertical sides of the trade unit (refer to section 4.3.1.2) with the following minimum data represented by a GS1-128 bar code: Mandatory Requirements

Carton to be labelled with GTIN-AI(01).

Net Weight AI (310n) being the total net weight of product in the trade unit. Where n = number of decimal places eg. 3102 = x.xx kg, 3101 = xx.x kg, 3100 = xxx kg.

Batch (or lot Code) – AI (10) If applicable.

If the following information is on the consumer unit, Use By date – AI (17) OR Best Before date – AI (15) OR Packed-on date – AI (13) then these must also appear in the trade unit bar code.

Unique serial number for the item AI (21) Vendor, optional. Requirements

Variable weight trade units are identified by an EAN-14 number starting with the first digit of “9”

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4.3.2.3 Attribute Information

Attribute Information is shown in human readable numerals below the bar code and each attribute is preceded by an Application Identifier (AI) which is enclosed in parentheses. This attribute information must also be represented in human readable form on the label as shown. The Variable Weight Trade Unit Label (previously known as “Logistics Label”) example below shows the following attribute Information:

(01) 14 number GTIN with the leading digit “9”

(3102) Net Weight to 2 decimal places

(10) Batch/Lot number

(17) Use By Date

(410) Destination Store - represented as a Global Location Number (GLN) with the Strathfield store no.1521 shown as an example, represented within the GLN

(21) Trade Unit Serial Number

Depending on the label‟s use or requirements, other attribute information can be used in the GS1-128 bar code and can include but is not limited to; (13) Packed on Date, (17) Use By Date, (30) Variable Count to identify the number of items contained in a variable trade item.

4.3.2.4 Label Size

GS1-Australia recommends that the size of the Variable Weight Trade Unit Label be A6, measuring 105mm wide by 148mm high but should not be so large that it overlaps other cartons. The more attribute information that is used will require the GS1 - 128 bar code to be longer, however, the width of the label should remain constant at 105mm.

4.3.2.5 Non-Store Specific Multiple Lines with a Fixed Weight and Quantity

An example is a non-store specific pre-pack unit carrying several different line items; typically, an allocation that will be made to the stores (PDQ‟s, rainbow pallets, etc.). The minimum data represented by a GTIN bar code representing a standard PDQ or rainbow pallet:

1. GTIN of the trade unit to be placed next to the pallet label on both fork entry sides.

Item Descript

AI (21)

AI (01)

AI (10)

AI (17)

AI (3102)

AI (410)

GS1 128

Linked Bar Code

Vendor Name

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WO OLWORTHS SUPERMARKETS

Packaging & Bar Code Specifications

Section 5 – Dual Use Units

May 2016

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5 Dual Use Unit Packaging

Section Specification PACKAGING – Dual Use Units 5.1 Dual Use Units

Definition: A dual use unit is moved through a DC as a trade unit and sold in store as a consumer unit. Dual use units have an order multiple of one. An example is Coke 30 Pack Cans.

5.2.1 Packaging – General

For general packaging specifications, REFER TO Section 4 – Trade Unit Packaging

5.2.2 Packaging Material

The outer packaging must not be transparent (see through), otherwise the bar code on each individual unit inside could be read by the checkout scanners and may cause an error in charging to the customer.

5.2.3 Weight

Dual Use units weighing over 16kg (eg. cartons of beer), require a Woolworths approved Risk Assessment – See Appendix B at the end of this document.

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5.3 Dual Use Unit Bar Coding

Section Specification BAR CODING – Dual Use Units

5.3.1 Design & Placement – Dual Use Units

Dual Use Specification

When designing bar codes for a dual use unit, remember that the item must: 1. Meet some of the requirements of consumer unit specifications (as defined below).

PLEASE ALSO REFER TO Section 3.8 Consumer Unit Bar Coding. 2. Meet some GTIN specifications (due to warehouse environment exposure – as defined

below). Format: must be EAN-13 ONLY. Do not use UPC codes, Code 128 or GS1 DataBar™ as they will not scan at Woolworths DC‟s.

Magnification: must be between 150%-200%

If printed directly on corrugate material, Woolworths specifies 200%

Quiet Zones: Left = Min 5.45mm, Right = Min 3.47mm (as at a magnification of 150% for an EAN-13)

Number of Bar Codes: REFER TO Sections 4.3.1.1 and 4.3.1.2 of the Trade Unit Barcoding section.

Height: Must be greater than or equal to the magnification chosen as per GS1 standards. (eg. magnification of 150% is 34.28mm, magnification of 200% is 45.7mm minimum for an EAN-13).

Minimum

Ideal Options

elongated 6 sides

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WO OLWORTHS SUPERMARKETS

Packaging & Bar Code Specifications

Section 6 – Logistic Units

May 2016

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6. Logistic Unit Packaging

Section Specification PACKAGING – Logistic Units

6.1 General

Since 1 January 2005, all Woolworths Purchase Orders (PO) delivered to any Woolworths DC and any VersaCold DC require a pallet label on each fork lift entry side of a pallet (i.e. 2 identical pallet labels per pallet).

6.2 Pallet Standard

Pallet‟s intended for Woolworths must conform to the Australian Standard. pallet‟s must be in good condition and be covered by Woolworth‟s pallet hire transfer policy. In certain cases, pallet bins and Returnable Plastic Crates (RPC‟s) for produce or other unit load devices may also be used. For more detail regarding the specifications of an Australian Standard pallet, reference should be made to the Australian Standard, AS4068 1993 Flat Pallets for Materials Handling. The diagram below shows the specifications for an Australian Standard pallet (AS 4068-1993)

6.3 Pallet Condition

Woolworths has several automated DC’s where the tolerances of pallet dimension variations are tighter. As a result out of spec pallets can be rejected, causing additional cost and reduced efficiencies. The table on the next page shows the maximum deviation allowed from the Australian Standard that is accepted by Woolworths.

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Defect Description Tolerance

1 Leadboard Pushback Lead board should not be pushed back more than 15mm from the bearer end. This is inclusive of [7] Leadboard Face Variation Pushback ≤ 15mm

2 Board Cracks (Length) Longitudinal cracks can extend across the full length of the board, provided the board is secure Cracked but secure

3 Knots and Holes Knots and holes < 50% of board width Holes ≤ 50%

4 Board Cracks (Width) Cracks cannot extend more than 25% across the width of the board Width Cracks < 25%

5 Centre Intermediate Board Centre intermediate board must be in the centre of the pallet +/- 20mm Centre +/- 20mm

6 Tunnel Gap Tunnel gaps must have a clear parallel gap greater than 180mm and free from nails and debris Parallel Gap ≥ 180mm

7 Leadboard Face Variation Lead boards must not have more than 15mm variation across the face of the lead board - see [1] Leadboard Pushback Face Variation ≤ 15mm

8 Protruding Nails Protruding nails must be tight against the board and not sit more than 1mm above the surface of the pallet Protruding Nails ≤1mm

9 Contamination Pallets must be free from contamination and offensive odours - no loose earth, loose rubbish, chemicals, oils or powders Free From Contamination

10 Board Secure All lead and intermediate boards must be secured to the pallet All Boards Secure

11 Missing Board No missing boards on the top or bottom deck No Missing Boards

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NOTES:

If a pallet is made of hardwood, tannin staining is not considered to be contamination.

Small splinters fanning out from the leading edge of boards are acceptable provided that they do not protrude outside the pallet where they can jam in Woolworths‟ equipment.

Broken or loose pieces of board will jam in Woolworths‟ equipment and are not acceptable.

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Section Specification PACKAGING – Logistic Units

6.4 Pallet Height Woolworths Ambient & Temperature Control DC‟s

The following maximum pallet heights include the height of the timber pallets:

Weight (Kg) Maximum Pallet Height

> = 16 kg 1.3m

> = 10 kg to < 16kg 1.5m

< 10kg 1.8m

- The above are maximum height ranges based on outer carton gross weight (not the inner

case picks). - For „inner case picks‟ where the outer box gross weight is under 10kg, the maximum

height is 1.5m (not 1.8m). - For square outer cartons (i.e. box length equals width) where gross weight is less than

10kg, cartons should not be stacked above 1.5m. - Woolworth‟s replenishment needs may require pallets less than the above heights.

6.4.1 Pallet Height Woolworths 3rd Party Temperature control DC‟s

Versa Cold DC‟s require a maximum pallet height of 1.2 metres. This excludes Meat Distribution Centres. Please refer to local Meat Business Team.

6.5 Pallet Weight Woolworths Ambient & Temperature Control DC‟s

The maximum pallet weight is 1300 kg (this includes the weight of the actual pallet) in all Woolworths DC‟s.

6.5.1 Pallet Weight Woolworths 3

rd

Party Temperature Control DC‟s

Versa Cold Storage DC‟s has a maximum weight of 1000 kg.

6.5.2 Weight & Pallet Height‟s for new and existing lines

Packaging dimensions, weights and pallet heights as documented in this specification are applied to all new product lines entering the Woolworths Food and Liquor supply chain. (whether from new or existing vendors) Woolworths will continue to engage with vendors of any previously approved but now non compliant product lines in order to achieve compliance.

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Section Specification PACKAGING – Logistic Units

6.6 Pallet Stability

All pallets of stock entering the Woolworths network must be stable. Trade partners will need to ensure that they have internal controls in place to ensure that the correct type of pallet stability methods is used for their products. Pallet stability must be maintained whether the stock is bulk-stacked at ground level or moved and stored at height in pallet racking. Some common ways to achieve pallet stability are: 1. Use of clear stretch wrap applied to the entire pallet. Ensure that the stretch wrap

includes the pallet but extends down to no more than the top one-third of the pallet. This will prevent plastic dags being created by the forklift tines piercing the plastic. The plastic end piece needs to be securely attached to the wrap to ensure that the tail (dag) does not come loose during transit. Serious Safety Health & Environment/Occupational Health & Safety issues can also occur if the end piece becomes tangled in automated materials handling systems.

Under no circumstances should stretch wrap be tied to the wooden pallet. Do not use shrink-wrap (heat) or netted string wrapping.

Do not use sticky tape that adheres to and may deface a consumer unit or trade unit.

2. Plastic strapping can be used to secure the top layer of the pallet only. Strapping must be

applied horizontally around the contents of the pallet and not fixed or looped vertically through the pallet tunnel or boards and over the top of the pallet.

Do not use metal clips to join plastic strapping. Do not use metal strapping.

3. Cold water-based glue (PVA) can be used to stabilise each layer of cartons by keeping them from sliding. If this option is used, the top layer must be secured with string or plastic to stop the top corner cartons from being dislodged. Note the following points if using glue:

Under no circumstances is hot melt glue to be used to stabilise cartons. This can cause SH&E/OH&S issues, particularly in automated DC‟s. Too much force is required to remove a trade unit from a pallet and the glue can transfer from the cartons onto the conveyors.

Glue dots on the top of cartons are between 3 – 5mm diameters. Any greater than this will require too much force from a person to move a carton and may result in injury.

The number of glue dots should be varied to keep the force required to break the bond between cartons with a lifting rolling motion, at less than 20kg.

Automatic systems may lift vertically rather than rolling the carton. It is therefore a requirement to ensure the total glue applied between adjoining layers is not excessive.

A person should not need to exert more than 20kg force to remove a carton from the pallet because of the higher potential risk of injury.

Testing is best accomplished by using a spring scale with a hook that can be attached to the carton (eg. a fisherman‟s scale). Further stabilisation may be necessary and can be achieved by applying stretch tape or plastic strapping to the top layer only or stretch wrap may be applied to the top layers of the pallet.

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Section Specification PACKAGING –Logistic Units 6.6 4. Cardboard layer pads and non-slip stabilising paper sheets are permitted for use between

all layers on the pallet, including the layer between the bottom row of cartons and the wooden pallet. These layer pads/non-slip stabilising paper sheets must remain confined within the footprint of the pallet with no overhang. The maximum dimensions of this sheet are 1135mm x 1135mm.

Do not use timber sheets between layers, or on top of the pallet, or between the lowest layer of cartons and the wooden pallets. Do not use a plastic sheet between the lowest layer of cartons and the wooden pallets. Do not use Styrofoam layer pads on any layer.

5. Do not column stack (where possible). 6. Do not change any characteristics of a pallet without approval from Woolworths National

Support Office – Sydney. 7. Do not allow cartons to overhang the pallet as this could lead to SH&E/OH&S issues,

damaged inventory or cause major malfunction in automated DC‟s. 8. Do not insert loose pieces of paper, eg. Dispatch, address or miscellaneous notes under

stretch wrap. The information contained in these notes must be printed either on an adhesive label or on paper that is taped down on all 4 sides and must be affixed securely to the outside of the stretch wrap. There is no requirement on the size or information on these labels / notes as long as they do not cover the pallet label.

9. In addition to any other stabilisation method employed, all pallets of beer must be stretch

wrapped before delivery to Woolworths‟ distribution centres. Stretch wrapping must comply with the specifications outlined in Section 6.6 Pallet Stability, point 1.

Good Example of a properly applied label.

This method of applying labels is unacceptable.

6.6.1 Stability Test

To verify pallet stability, trade partners should transport trial or simulate pallet suitability for end to end supply chain.

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Section Specification PACKAGING – Logistic Units

6.7 Pallet Utilisation

Full pallet footprint utilisation without any carton overhang whatsoever will add supply chain efficiencies by increasing the number of cartons held on a pallet (also see Section 6). This means that less reserve slots will be required.

6.8 Number of Line Items Permitted on the Same Pallet

One line item per pallet is mandatory except for store specific cross-docked pallets, rainbow pallets or Unit Load Devices (ULD‟s). If the Purchase Order (PO) is for less than pallet layer quantities, a maximum of four line items on a single layer pallet is permitted. (each line item on this pallet requires its own pallet label – REFER TO Section 6.11.2.8

6.9 Store Ready Unit Load Device (SRULD) or Pallet Display Quantity (PDQ)

An SRULD or PDQ is a store ready unit load device used to display consumer units. The PDQ design must enable the product to move effectively through the supply chain whilst meeting SH&E (OH&S) handling requirements. The pallet must be able to be “quickly” set up in the store. There must be a “skirt” supplied with the PDQ, to hide the pallet from view when on display. Ideally, “One-Touch” cartons are used to replenish the PDQ (i.e. not hand stacked with individual consumer units). If a strap is used to secure half or quarter pallets (transported on a full pallet), the strap must be underneath a cardboard cover with an access hole to cut the strap safely at stores. SRULD‟s and PDQ‟s are often more frequently used during seasonal events and must be approved for compatibility within the Woolworths distribution network by the Vendor Capability Team each year. The use of a PDQ must be in consultation with the Business Team. REFER TO Trade Unit section 4.3.2.5 for information on special labelling requirements.

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6.10 Pallet Efficiency for Indent Products

As part of Woolworths‟ need for an efficient supply chain, this specification has been developed to assist you in supplying a product to Woolworths in a format that is efficient for the Australian operation. For more information on Australian pallets, REFER TO Section 6.2 to 6.9. For more information on meeting the 80% pallet area utilisation, contact your carton manufacturer or liaise with your Woolworths representative.

Section Specification PACKAGING – Logistic Units

6.10.1 Air Space in Trade Unit

Excessive air space reduces the amount of trade units that can fit in a container and on pallets. This results in increased shipping and transport costs and air space should be kept to a minimum. Increasing air space in trade units or products is an unacceptable way to meet pallet utilisation requirements.

6.10.2 Excess Packaging

Trade units and inners should not have excess packaging material. Increases in packing materials are an unacceptable way to meet pallet utilisation requirements.

6.10.3 Trade Unit Dimensions

When the trade unit opening is at the top (or when a shrink wrapped or bag item is orientated the way it will be when put on a pallet), the length and width should vary such that the ratio of length to width is ideally a 2:1 ratio (a ratio of less than 1.4:1 will cause pallet stability issues) to create sufficient interlock between layers for maximum pallet stability. Note: Interlocking applies to pallet stacking only and is not a preferred method of stacking trade units in containers since it compromises trade unit strength.

6.10.4 Trade Unit Stack-ability

Trade units must have flat surfaces on the top and bottom to allow them to be stacked on top of each other.

6.10.5 Coefficient of Friction (Slipperiness)

REFER TO Section 4.1.13 which states that trade units must meet a 0.25 – 0.35 coefficient of friction.

6.10.6 Trade Unit Strength

Trade units must be able to support their own weight in containers and on pallets. Woolworths suggests a minimum load safety factor of 4.5. The load safety factor is calculated by the following method: (Trade Unit Weight x Layers in a Container) / (Compressional Strength of the Trade Unit). This is where;

“Trade Unit Weight” – the weight of the trade unit in kilograms

“Layers in a Container” – the maximum layers the trade units can be stacked to in a shipping container

“Compressional Strength of the Trade Unit” – the amount of force in kilograms that a trade unit can be exposed to before it buckles.

For example if a 5kg trade unit can be stacked 10 layers high in a container, the trade unit must be able to withstand 202.5kg (9 layers above the bottom layer x 5kg x 4.5) of weight.

6.10.7 Do Not Use Pallets

Pallets must not be used in shipping containers as they take up valuable cubic capacity of the container and, therefore, will increase the “landed cost of goods”.

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Section Specification PACKAGING – Logistic Units

6.10.8 Australian Pallet Area Efficiency

The Australian Pallet is a square pallet (see below) and is different from the international pallet. The pallet is 150mm high and weighs approximately 43kg on average. Trade units may be stacked on this pallet at up to 1800mm high depending on product weight (for information on pallet height, REFER TO Sections 6.4 and 6.4.1). Over the next 12 months, Woolworths will be modifying products such that they achieve between 80% to 95% utilisation of the 1165mm x 1165mm footprint when the trade units are stacked on the pallet (see shaded area below).

To determine the pallet area utilisation; a. Determine the number of traded units on a layer. - This is the maximum number of trade units on a layer when the following constraints are

applied: - Product must fit on a footprint of 1135mm x 1135mm using the dimensions provided to

allow for variances in pallet sizes and variances in gaps between cartons. - All trade units on a layer must be orientated with the opening of the trade unit at the top

or when an item is shrink wrapped or in a bag, the item is orientated the way it will be when out on the pallet. This must be done for the purpose of achieving pallet utilisation requirements and any variance to this for indent lines must be approved by the Product Dimension Coordinator.

- All trade units on a layer must be orientated with the same side facing down so that the top of a layer is a flat surface.

- No part of a trade unit must overhang the pallet.

0

0

1165mm

1165mm

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Section Specification PACKAGING – Logistic Units

6.10.8 Australian Pallet Area Efficiency (continued)

b. Determine the area of product on a pallet. This is done by multiplying the length (in centimetres) of the trade unit, by the width (in

centimetres) of the trade unit, and then multiplying the result by the number of trade units per layer. The length and the width are defined as those two dimensions when the trade unit is orientated with the opening at the top OR when an item is plastic wrapped or in a bag, the item is orientated the way it will be when put on a pallet.

For pallet configurations where there are holes or gaps, these gaps/holes will impact the pallet area utilisation.

c. Determine the area efficiency. Take the area of product on a pallet and divide it by the pallet area. Pallet area is 116.5cm x 116.5cm = 13572.25cm

2 In summary, pallet area utilisation is calculated as:

(Length x Width x Shippers Per Layer)/13572.25 This result must be greater than 80% (and no more than 95%). See examples below: Pallet Area Efficiency Example 1 Trade Unit Dimensions: Length = 250mm, Width/Depth = 350mm, Height = 450mm, Weight = 5kg

A. Trade Units Per Layer = 13 (see image below)

B. Area of Product = 250mm x 350mm x 13 = 1,137,500mm2

C. Pallet Utilisation = 1,137,500mm2 / 1,357,225mm2 = 0.838107 = 83.8%

This product complies with Pallet Area Utilisation requirements.

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Section Specification PACKAGING – Logistic Units

6.10.8 Australian Pallet Area Efficiency (continued)

Pallet Area Efficiency Example 2 Trade unit Dimensions: Length = 200mm, Width/Depth = 400mm, Height = 450mm, Weight = 5kg

A. Trade units Per Layer = 12 (see image below)

B. Area of Product = 200mm x 400mm x 12 = 960,000mm2 C. Pallet Utilisation = 960,000 / 1,357,225 = 0.707326 = 70.7%

This product DOES NOT COMPLY with Pallet Area Utilisation requirements.

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6.11 Logistic Unit Bar Coding

Section Specification BAR CODING – Logistic Units

6.11.1 Pallet Label -General

For ease of distribution to your warehouse staff, please refer to WOWLink for a separate document providing the following detail on the Woolworths Pallet Label requirements. Go to http://www.wowlink.com.au/TopicCentre/SupplyChain/PackagingBarcodes/Specifications and download AMBIENT, LIQUOR, CHILLED AND FROZEN DC BAR CODE LABEL. The pallet label (GS1 Logistics Label) is in GS1-128 format. The pallet label can be applied to a single item (eg. trade unit), or a grouping of several items (eg. pallet) made up to facilitate the operation of handling, storing and shipping. The core information on the label should be represented both in machine (bar code) and human readable (in English) form. There may be other information, which is represented in human readable form only. CARE: For temperature controlled distribution centres, the label needs to be able to maintain its adhesive properties in a moist and cold/frozen environment throughout the supply chain. The finish of the labels must also be of sufficient quality that does not allow the bar codes or the human readable text to run or discolour for a minimum of 12 months from application.

6.11.1.1 Size

The minimum size for a Pallet Label is A6. A larger size can be used but is dependent upon how much attribute information (eg. date & batch code) for the specified information is required. Woolworths specified information will normally fit on an A6 size label:

1. A6 (105mm x 148mm) - The 105mm width should remain constant, whilst the length may vary if more room is needed for attribute information requirements.

2. Human readable text is at least 7mm.

3. Number representation of the bar code is at least 3mm.

4. Bar code magnification for the SSCC AI (00) is preferred to be 50% to 90%.

(Note: Magnification can go to 25% except for SSCC AI (00) which has a minimum 50%; lower magnification reduces reading distance. The height of all the bar codes for the pallet label is a minimum of 32mm).

6.11.1.2 Format

1. The human readable format of information should be in the upper section of the pallet label in addition to the human readable number equivalent underneath each bar code.

2. The bottom bar code must represent the SSCC with number representation of the bar code under it.

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Section Specification BAR CODING – Logistic Units

6.11.2 Pallet Label Types

The type of pallet needs to be considered before putting information on it:

a. Single line item on pallet – Fixed Weight Trade Unit. b. Single line item on pallet – Variable Weight Trade Unit. c. Multiple line items on pallet – Fixed or Variable. d. Multiple Date Code or Batch Codes for the same line item.

6.11.2.1 Single Line Item – Fixed Weight Trade Unit

An example is a pallet of baked beans.

The minimum pallet label data represented by bar code and human readable is:

1. Description of product

2. SSCC number - AI (00).

3. GTIN of the product AI (02).

4. Quantity of trade units on the pallet - AI (37).

5. Date information a. Use By date. Mandatory if this information is on consumer unit - AI (17). b. Best Before date. Mandatory if this information is on consumer unit - AI (15). c. Packed-on date. Mandatory if this information is on consumer unit - AI (13). d. Abbreviations of “Use By” and “Best Before” are not allowed.

6. Batch number. Mandatory if this information is on consumer unit. - AI (10).

Example of Fixed Weight Pallet

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Section Specification BAR CODING – Logistic Units

6.11.2.2 Single Line Item –Variable Weight Trade Unit

An example is a pallet of sausages in variable weight cartons. The minimum pallet label data represented by bar code and human readable is:

1. Description of product 2. SSCC number – AI (00).

3. GTIN of the product AI (02).

4. Quantity of trade units on the pallet - AI (37).

5. Date information

a. Use By date. Mandatory if this information is on consumer unit - AI (17). b. Best Before date. Mandatory if this information is on consumer unit – AI (15). c. Packed-on date. Mandatory if this information is on consumer unit – AI (13).

d. Abbreviations of “Use By” and “Best Before” are not allowed. 6. Batch number, if on consumer unit – AI (10). 7. Total net weight (excluding wooden pallet weight) - AI (310n) where n = number of decimal places eg. 3102 = x.xx kg, 3101 = xx.x kg, 3100 = xxx kg

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Section Specification BAR CODING –Logistic Units

6.11.2.2 Single Line Item –Variable Weight Trade Unit (continued)

Variable Weight Pallet Label – Landscape Example

Variable Weight Pallet Label – Portrait Example

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Section Specification BAR CODING – Logistic Units

6.11.2.3 Multiple Line Items

These are pallets with more than one line item (i.e. PDQ‟s or rainbow pallets), each with its own GTIN containing multiple line items in fixed quantities. The minimum data represented by bar code and human readable is:

SSCC number – AI (00).

GTIN of the total SRULD (only for use with SRULDs) – AI (01) Note: This is a different AI to a trade unit GTIN which is AI (02).

An example of a “For Warehouse Only” Label

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Section Specification BAR CODING – Logistic Units

6.11.2.4

When Woolworths place a Purchase Order against a Vendor and the requirement is for a full or part pallet then Woolworths require that the Vendor supplies the product on one pallet. Supplying the ordered cartons across multiple part pallets on the same day on the same purchase order will no longer be accepted and will be subject to rejection at receiving. Pallets with Mixed Date/Batch Code will be accepted into Woolworths and Americold Distribution Centres PROVIDING: o The earliest date code product is stacked to the top of the pallet, with the latest

date code to the bottom of the pallet.

o The pallet label (SSCC) reflects the earliest date code

o The pallet adheres to the correct TIxHI configuration

o Only one set of SSCC labels need be applied stating date code

o An A6 style sticker reflecting this is a mixed date code pallet. (A4 Paper is not acceptable) This sticker needs to be placed next to the SSCC label on both fork lift entry sides.

o Note: this can be coloured or white

Reference: ECRA Multi-Coded Pallet Guidelines on Wowlink, Topic Centre, Supply chain, Vendor Capability.

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Section

6.11.2.5 Position on Pallet

1. A Pallet must have a minimum of two pallet lables, one on each fork lift access sides of the pallet

2. Ensure the SSCC Numbers on both pallet lables are the same on each fork entry side

of the same pallet. The number should be unique from all other pallets. 3. Ensure the pallet label is placed in a vertical position (not crooked or on an angle of

more than 5 degrees from the vertical). 4. Ensure the pallet label is placed at least 50mm and no more than 100mm in from the

right hand edge of the vertical sides. 5. Ensure the bottom of the lower bar code is no lower than 400mm from the ground

level. In the case of a pallet with stock on it that is not 400mm high, place the label as high on a vertical side as is possible.

6. The top of the bar code should be no higher than 800mm from ground level. 7. The target placement of the label is 600mm from ground level (refer to diagram). 8. The pallet should not bridge across two cartons.

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Correct Pallet Label Placement

h> 400mm

h< 800mm

> 50mm & <100mm

h< 600mmPlace label between Min.

400mm (H) & Max. of

800mm (H), & MUST be

on the Right Hand side.

h>

400mm

h< 800mm

Examples of Poorly Placed Pallet Labels

2

2 Pallet Label stuck across 3

cartons. The label must be

placed on one single carton

and the location height must be

compliant.

3

3 Outside the range

h> 800mm, also stuck

across 3 cartons

4

4 Outside the range

> 50mm

1 Outside the range

h< 400mm

1

5 Outside

Angle: > 5o

degrees5

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Section Specification BAR CODING – Logistic Units

6.11.2.6 Pallet Labels – Full Pallet

1. If the pallet needs to be stretch wrapped for stability, two pallet labels must be applied to the outside of the stretch wrap, eg, one pallet label on each of the fork entry sides of the pallet on the right hand side.

2. If the pallet does not need to be stretch wrapped, two pallet labels are to be placed on

each of the fork entry sides of the pallet, eg, one pallet label on each of the fork entry sides of the pallet on the cartons and, where possible, should not bridge across two cartons.

Pallet Label MUST be placed no closer than 50mm and no

more than 100mm in from the right hand edge of the pallet

Pallet Label MUST be on right hand

side

Height < 800mm

Height > 400 mm

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Section Specification BAR CODING – Logistic Units

6.11.2.7 Pallet Labels – Part Pallet Single Line Item – Scenario 1

1. If the pallet height does not permit the pallet labels to be at least 400mm from the ground, then the pallet labels should be placed as high as possible on the Right Hand side on each of the fork entry sides of the pallet. If the pallet does not need to be stretch wrapped for stability, the pallet labels must be applied on the cartons.

2. If the pallet needs to be stretch wrapped for stability, the pallet labels must be applied

to the outside of the stretch wrap. One pallet label is required on each of the fork entry sides of the pallet, a total of two pallet labels per pallet.

Pallet Label MUST be on

Right Hand side

Pallet label MUST be placed no closer than

50mm and no more than 100mm in from the Right Hand edge of the pallet

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Section Specification BAR CODING – Logistic Units

6.11.2.7.1 Pallet Labels – Part Pallet Single Line Item – Scenario 2

1. Where there is only one layer high of the trade unit on a pallet and the trade unit height is less than the height of the pallet labels. Please ensure that the bar codes of the labels are on the vertical face of the trade unit wrapping the human readable portion of the labels over onto the horizontal surface of the trade unit. Pallet labels must be on the fork entry sides of the pallet, therefore two pallet labels are required eg. one pallet label on each of the fork entry sides of the pallet. If the individual pallet needs to be stretch wrapped for stability, the Pallet Labels must be applied on the outside of the stretch wrap on the right hand side of the pallet.

2. If the pallet is not stretch wrapped, the pallet labels are to be placed on the

cartons on the right hand side of the pallet and where possible, should not bridge across two cartons.

The top half of the label is to be folded over the horizontal surface of the Trade Unit

A Pallet Label in “landscape” format is also permissible and may therefore fit onto the

vertical surface of small Trade Units.

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Section Specification BAR CODING – Logistic Units

6.11.2.8 Pallet Labels – Multiple Products (Maximum of 4 Products) – Single Layer

1. Deliveries can be made with a maximum of 4 different line items on a single layer (footprint). Vendors need to affix one pallet label to one of the trade units for each of the individual line items and ensure the labels are facing outwards, on the fork sides of the pallet. The remainder of the cartons should be grouped together behind the corresponding carton containing the pallet label. Then the pallet is to be stretch wrapped.

Note: Mixed pallets are only for products on the same Purchase Order.

Section Specification BAR CODING – Logistic Units

6.11.2.9 Pallet Labels – Multiple Stacked Pallets – Option 1 of 2

9. Deliveries can be made with multiple stacked pallets which are stretch wrapped together in “one footprint”. Each individual pallet will need to have its own pallet label applied directly on the carton and underneath the stretch wrap, eg. one pallet label on each of the fork entry sides of the pallet, as when the stretch wrap is cut away to separate the pallets, the pallet labels are not lost.

Pallet Label MUST be on

Right Hand side

Pallet labels MUST be placed no closer than 50mm and no more than 100mm in from

the Right Hand of the pallet

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Section Specification BAR CODING – Logistic Units

6.11.2.9.1 Pallet Labels – Multiple Stacked Pallets – Option 2 of 2

1. Deliveries can be made with multiple stacked pallets. Where each line item pallet is stretched wrapped individually, pallet labels will need to be affixed to the outside of the stretch wrap on both of the fork entry sides of the pallet.

Section Specification BAR CODING – Logistic Units

6.11.2.10 Pallet Wrapping – Overhanging of Wrap on Pallet

1. Example 1 below displays a pallet which is wrapped correctly. The plastic cannot be wrapped around base of pallet. The stretch wrap must not exceed the top one-third of the actual wooden pallet.

The plastic cannot be wrapped around base of pallet. The stretch wrap must be secured to the top one-third of

the actual wooden pallet to help stabilise the product to the pallet.

REFER TO: Section 6.6 Pallet Stability

Example 1

Pallet Label MUST be on

Right Hand side

Pallet label MUST be placed no closer than

50mm and no more than 100mm in from the Right Hand edge of the pallet

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Section Specification BAR CODING – Logistic Units

6.11.2.10 Pallet Wrapping – Overhanging of Wrap on Pallet (continued)

2. Example 2 below shows a pallet which is wrapped incorrectly. Plastic wrap cannot overhang below bottom of the top board.

Incorrect – Plastic is applied below top one-third of the pallet.

Example 2

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Section Specification BAR CODING – Logistic Units

6.11.2.11 Pallet Label – Duplication Issue

Duplications occur when: • The pallet label on the front of the pallet has a different SSCC number to the pallet

label on the back of the same pallet. Both labels must be identical, just like the licence plates on the front & back of a car.

• Your software does NOT produce unique SSCC labels for each pallet (2 labels each), therefore, more than 1 or all pallets have the same SSCC number.

• Your software produces unique SSCC numbers correctly, but the labels are being mixed up during application and, therefore, one pallet has a different SSCC label on the front of the pallet to the SSCC label on the back of the same pallet.

Scenario #1 - SOFTWARE ISSUE SYSTEM NOT PRODUCING SEQUENTIALLY NUMBERED SSCC LABELS

• Incorrect Process – The same SSCC number is being produced for all pallet labels

• Correct Process

– For Pallet number 1 - the software should produce 2 pallet labels with the same SSCC number eg. 1234 & should both be applied to each fork entry side of Pallet No. 1

– For Pallet number 2 - the software should produce 2 pallet labels with the same SSCC number eg. 1235 & should both be applied to each fork entry side of Pallet No. 2

Scenario #2 - SYSTEM CRASHES WHILE PRODUCING SSCC LABELS

• Incorrect Process – If your system crashes it must not reset itself to a default start position,

as the SSCC numbers produced must be unique for a minimum 12 months. If it does reset to a default position then it will re-use numbers that you have already issued on previous deliveries, therefore, causing duplications within our DC operations.

• Correct Process

– Any restart should continue with the next number in sequence. Scenario # 3 - SSCC LABELS BEING MIXED UP IN APPLICATION ON PALLETS

• Incorrect Process – Pallet labels are produced for example 2 pallets - Your system produces

two sets of labels with two unique SSCC numbers; SSCC 1234 for pallet 1 & SSCC 5678 for pallet 2.

– In Application - SSCC No. 1234 is put on the front of pallet 1 & SSCC No.5678 is put on the back of pallet 1. The second SSCC label 5678 is put on the front side of pallet 2 & the second SSCC label 1234 is put on the back of pallet 2.

• Correct Process

– Your application methods need to ensure that the same SSCC label is applied to the front & back of the same pallet on the fork entry sides.

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Appendix A - Sastek Woolworths Supermarkets Limited, and others, utilise the service of Third Party Distribution Centres for some of their cold storage logistical requirements. Departments involved are Red Meat, Poultry, Small Goods, etc. Some of these distribution centres currently use a proprietary software system called Sastek. This is a hard Coded system that requires specific data in specific formats. Older „Sastek‟ installations are not fully compatible with the GS1 standards used by Woolworths. To alleviate potential issues, Woolworths with the assistance of „Sastek‟ and GS1 Australia have developed a work-a-round that is acceptable to both systems allowing products to enter both supply chains with the use of the same bar code.

Normally, there are three bar code symbology types acceptable by Sastek software systems:

1. Interleaf Two of Five 16 characters 2. Code 128 (scanner selects symbology) 3. GS1-128 (scanner selects symbology)

However, options 1 and 2 are not suitable for Woolworths. The Sastek system is „Hard Coded‟ and selects from a string the data it is searching for; it therefore understands the bar code symbology by returns from the scanner. Due to this requirement the format is fixed and cannot be changed or Sastek will capture incorrect information. NOTE: Due to the number of characters necessary under Sastek, (around 44 avg) the magnification required is 25%. At this magnification level the quality of printing must be at the highest level

GS1-128 Symbology Format

GTIN (previously known as the TUN) followed by Weight followed by Production Date (YYMMDD) followed by Serial Number (Order cannot be changed) If GS1-128 symbology is used, the format above will have the respective AI‟s (Application Identifiers) AI (01) Identification Number (GTIN) of a trade Item, AI (310n) Net Weight (n indicating the position of the decimal point), AI (11) Production Date and AI (21) Serial Number. (Note AI (11) can be replaced by AI (13) Packed on date.) Any additional information required by a vendor/retailer could be included as a separate bar code on the label. The Above symbology format can be used at both the Sastek Distribution Centre‟s and Woolworths own distribution centres. Notes:

The decimal point is captured by Sastek reading the 20th character in the string (i.e. the n in 310n example

n = 2, two decimal places , n = 3, three decimal places)

For Blacktown only, the use of AI (17) in place of AI (11) is acceptable as a fix is on trial there and is (at this time) working successfully.

AI (13) Packed on Date can be used in place of AI (11) Production Date.

AI (21) is in EAN alpha-numeric 20 characters. Sastek capture the last 5 characters only and MUST be numeric, these are tied back to the company number in the GTIN for uniqueness, Sastek prefer 8 characters be used.

If product is fixed weight, weight must still be included in bar code AI (310x) (note this is outside EAN guidelines, however it will not affect scanning at Woolworths Supermarkets).

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Appendix B – Woolworths Risk Assessment (Sample) Please consult your OH&S/SH&E Manager for advice on completing this Assessment.

Key: CAT 1: 200-250 CAT 2: 140-190 CAT 3: 80-130 CAT 4: 10-70

Date of RA: 5 August 2008 Vendor: NAME HERE Product: EXACT PRODUCT TYPE

Other Information:

INCLUDE DIMENSIONS, WEIGHTS, CARTON MARKINGS, ANTICIPATED VOLUME AND ANY OTHER RELEVANT NFORMATION TO HANDLING.

Woolworths is committed to providing a safe working environment for our employees, visitors, business partners and contractors. A major cause of injury in our Distribution Centres is Manual Handling. We are focused on reducing the risk of injury to our people from items that pose an increased risk due to being over our target weight of 12kg. Vendors comply with the safety requirements as specified in the Packaging and Barcode Specification document.

This risk assessment form is designed to assist our vendors adequately assess the risk or overweight, oversized or awkward cartons. As a business partner, we request that you assist us in minimising the risk of injury to our people by reducing carton weights below our target weight of 12kg.

Risk Assessment working group.

Name: Position in company: Name: Position in company:

1. 2.

3. 4.

WOOLWORTHS LOGISTICS SHE RISK ASSESSMENT

RISK MATRIX

CONSEQUENCE

LIKELIHOOD Minor Moderate Significant Serious Severe

CONSEQUENCE LIKELIHOOD

Almost Certain CAT 3

110 CAT 2

160 CAT 1

200 CAT 1

230 CAT 1

250 Severe

Fatality or Permanent Serious Disability. Extensive environmental damage.

>$250,000 property damage. Almost Certain

Is expected to occur in most circumstances

Good Chance CAT 4

70 CAT 3

120 CAT 2

170 CAT 1

210 CAT 1

240 Serious

Extensive injuries, permanent part disability. Major environmental damage.

$50,000-$250,000 property damage. Good Chance

Would probably occur in most circumstances

Likely CAT 4

40 CAT 3

80 CAT 3

130 CAT 2

180 CAT 1

220 Significant

>1week off normal duties. Moderate environmental damage.

$10,000-$50,000 property damage. Likely Might occur at some time

Unlikely CAT 4

20 CAT 4

50 CAT 3

90 CAT 2

140 CAT 2

190 Moderate

<1 week off normal duties. Minor environmental damage.

$2,000-$10,000 property damage. Unlikely Could occur at some time

Extremely Unlikely

CAT 4 10

CAT 4 30

CAT 4 60

CAT 3 100

CAT 2 150

Minor First Aid Injury.

Negligible Environmental Damage. <$2,000 Property damage.

Extremely Unlikely

Practically impossible

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PART 1: HAZARD IDENTIFICATION AND RISK ASSESSMENT

Hazard Number:

HAZARD Existing Controls, (if any) Risk Score

PROPOSED CONTROLS Revised

Risk Score

1 Manual Handling Heavy lifting due to carton weight – gross weight 21kg.

Nil 180 Reduce weight of cartons - gross weight 12kg. 90

2 Manual Handling Carton difficult to handle due to large size

Nil 180 Handles to be placed on oversize cartons 140

3 Manual Handling Product is heavy

Nil 180 Identify exact weight on carton with heavy lifting symbols. 140

PART 2: CONTROL ACTION PLAN

Hazard Number:

CONTROL ACTIONS BY WHEN: BY WHOM: STATUS:

1 Reduce carton weight to under 14kg 28 February 2009 VENDOR Open

2 Redesign cartons to include handles for easier handling and lifting IMMEDIATE VENDOR

3 Print heavy lifting signage on cartons IMMEDIATE VENDOR

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Appendix B (continued) Woolworths Risk Assessment - Definitions

DEFINITIONS

Incident: An undesired event that results in, or has the potential to result in, harm to people and / or damage to property and / or the environment.

Injury: Physical damage or harm to people (includes occupational illnesses).

Category 1 – 4 Incidents: Categorisation of incidents based on the severity (actual and potential), with category 1 the most severe. Actual - Injury to a person or damage to plant/equipment, process or the environment. It refers to a LOSS having occurred. Potential – Refers to a loss that could have occurred, but there was NO LOSS.

CATEGORISATION

Is based on the consequence and the likelihood of an incident occurring or has occurred. Determined in consultation with others (assists objective decision-making) Consider best case/worst case and use the most likely balance between extremes Consider historical data/information

Step 1 – Decide, realistically, the most likely consequence of the Incident.

Step 2 – Decide, realistically, the likelihood of this type of incident

Step 3 – Line up the consequence and the likelihood on the potential severity matrix to establish the Category of the incident

Eg. Incident = critical consequences + likely to occur at some Time = category 2 incident

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Appendix C – Woolworths Packaging Specifications – Quick Reference Guide for Trade Units

Key Elements of Packaging & Bar Coding For Woolworths (Fixed Weight Items)

Pre-Printed Cartons - Kraft Board / Brown Corrugate Pre-Printed Cartons - White Lined Print & Apply

Bar Code GTIN (Symbology = ITF 14 or GS1-128) 6 Sides 2 Adjacent Vertical Sides 2 Adjacent Vertical Sides Magnification of GTIN 80% to 100% 80% to 100% 50% to 100% Minimum Bar Height of GTIN (Symbology = ITF 14 or GS1-128) 32.0 mm 32.0 mm 32.0 mm Minimum ISO Grade of GTIN - ITF 14 1.0 3.0 3.0 Minimum ISO Grade of GTIN - GS1-128 1.5 3.0 3.0

Human Readable Text Vendor Brand / Name Minimum of 4 Vertical Sides Minimum of 4 Vertical Sides Minimum of 2 Adjacent Vertical Sides Product Description Minimum of 4 Vertical Sides Minimum of 4 Vertical Sides Minimum of 2 Adjacent Vertical Sides Quantity of Consumer Units Within Minimum of 4 Vertical Sides Minimum of 4 Vertical Sides Minimum of 2 Adjacent Vertical Sides Consumer Unit Size Minimum of 4 Vertical Sides Minimum of 4 Vertical Sides Minimum of 2 Adjacent Vertical Sides Variant Minimum of 4 Vertical Sides Minimum of 4 Vertical Sides Minimum of 2 Adjacent Vertical Sides Gross Weight (Round up to nearest 250g) Minimum of 2 Adjacent Vertical Sides Minimum of 2 Adjacent Vertical Sides Minimum of 2 Adjacent Vertical Sides Use By or Best Before Date (Abbreviations of “Use By” and “Best Before” are not allowed) Minimum of 1 Vertical Side Minimum of 1 Vertical Side Minimum of 1 Vertical Side Batch Number Minimum of 1 Vertical Side Minimum of 1 Vertical Side Minimum of 1 Vertical Side Temperature Marking Minimum of 1 Vertical Side Minimum of 1 Vertical Side Minimum of 1 Vertical Side

Industry Standard Symbols / Warnings Caution Lift Symbology (10kg up to 16kg) 6 Sides 6 Sides Minimum of 2 Adjacent Vertical Sides Heavy Lift Symbology (over 16kg up to 50kg) NOTE: TRADE UNITS WEIGHING OVER 16KG REQUIRE A WOOLWORTHS APPROVED RISK ASSESSMENT 6 Sides 6 Sides Minimum of 2 Adjacent Vertical Sides Dangerous Goods Symbol / Warning Minimum of 1 Vertical Side Minimum of 1 Vertical Side Minimum of 1 Vertical Side Recycling Logo Minimum of 1 Side Minimum of 1 Side Minimum of 1 Side Any Other Legislative Requirements Minimum of 1 Side Minimum of 1 Side Minimum of 1 Side

Carton Considerations Maximum Carton Size Without Risk Assessment 40cm x 50cm x 85cm 40cm x 50cm x 85cm 40cm x 50cm x 85cm Minimum OM to VP Ratio 4 : 1 4 : 1 4 : 1 All Human Readable Text To Be Visible At Distance 1.5m from Trade Unit 1.5m from Trade Unit 1.5m from Trade Unit Packaging Tape Should Not Cover Bar Codes or Perforations Applicable Applicable Applicable Bar Codes Not To Be Printed Over Perforations Applicable Applicable Applicable No Other Information To Be Printed Over Bar Codes Applicable Applicable Applicable No Staples To Be Used Applicable Applicable Applicable No Plastic or Metal Straps Applicable Applicable Applicable

Note: Refer to the complete Packaging and Bar Code Specifications document for detailed requirements, including information on "dual-use" and "shelf ready tray" packaging. If you wish to use a combination of generic printing and print and apply labels, contact

Vendor Capability for guidance.

Trade Unit

To be used in conjunction with Woolworths Packaging & Bar Code Specifications - Version 10.0 - June 2009

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Glossary of Terms

AOS – Automatic Order Selection. Automated mechanical store order that picks trade units robotically. Application Identifier – The field of two or more characters at the beginning of data enCoded in a GS1-128 Bar Code, which defines uniquely its format information. Also see Attribute Information. ASN – Advanced Shipping Notice used upon despatch of order to advise Woolworths via Electronic Data Interchange (EDI) details of the order about to be received. Attribute Information – A piece of information over and above the item identification given in the main EAN Bar Code. Also see Application Identifier. Bar Code - A representation of characters in a form suitable for automatic data capture. Bar Code Symbology - Term used to identify a Bar Code language also known as a data carrier. Bearer Bars – Used in printing ITF-14 Bar Codes Business Team – A Woolworths Buying & Marketing team responsible for a category/s of products and its ranging, negotiation of cost, defining terms of trade, determine the selling price of the product. Check Digit - A character included within a string of data whose value is used for the purpose of performing a mathematical check to ensure the accuracy of that data. CLS – Carton Live Storage materials handling racking system common in DC‟s. Cold Chain – Standards relating to the storage and transportation of temperature controlled food. Consumer Unit - An item intended for sale to the consumer at the retail point of sale. This can be a single item, multiple items packaged as one item or a full carton or trade unit containing many consumer items. Cropped – See Truncated. DataBar – See GS1 DataBar™. DC – Distribution Centre. EAN- 8 Bar Code – A Bar Code of the GS1 Symbology that enCodes EAN/UCC- 8 identification numbers. EAN Company Prefix - The unique numbers allocated by GS1 Australia to every company responsible for numbering its items. The GS1 company prefix, item number and check digit constitute the item identification number. EAN/UCC- 8 - An eight digit non-significant number assigned to very small items. EAN/UCC-13 - A thirteen digit non-significant item number which uniquely identifies the item to which it is associated. EAN/UCC-14 - A fourteen-digit non-significant item number, which uniquely identifies items, not intended for retail point of sale. EAN-13 Bar Code - A Bar Code of the GS1 Symbology used to enCode EAN-13 Identification numbers. EDI – Electronic Data Interchange of electronic business documents such as a purchase order. Elongated Bar Code – A Bar Code printed with normal length however the Bars are extended in height. Essential Enablers – Four key areas that Woolworths‟ trade partners are required to be compliant with – Guaranteed Purchase Order Acknowledgement (GPOA), Advanced Shipping Notice (ASN), Inbound Service Level (IBSL) and Package and Bar Code Compliance. Fixed Weight – A group of items that are manufactured to a common weight.

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GLN – Global Location Number, a GS1 number that specifies a particular location. GS1 - Originally European Article Number and also used to denote European Article Numbering Association. These are now the International Article Number and the International Article Numbering Association, but the abbreviation is maintained. www.gs1au.org . GS1 DataBar™ - Formerly Reduced Spaced Symbology (RSS)) is a family of linear symbologies used within the GS1 System. DataBars will not necessarily replace EAN/UPC Bar Code Symbols but may be chosen for hard-to-mark products, eg jewellery and cosmetics, individual doses of medication in the pharmaceutical industry, small packaged food items in the grocery trade and where GS1 Application Identifiers, i.e. serial numbers, lot numbers and expiration dates are required. GS1 has announced that January 1, 2014 is the global sunrise date for all trade item bar code scanning systems to be capable of reading GS1 DataBar Bar Code Symbols. GS1 US – Previously the Uniform Code Council (UCC); the organisation that administers the GS1 standards throughout North America GS1-128 – (Previously UCC/EAN-128) An extremely flexible bar code symbology that, with the use of Application Identifiers, can encode not only the GTIN, but additional attribute data. The GS1-128 bar code symbology is also used to encode the SSCC on a logistics label. It is not intended to be read on items passing through the point-of-sale. GTIN - Global Traded Item Number previously referred to as an APN, EAN, UPC, or TUN. Hot Melt Glue – Is a polymer that melts at an elevated from ambient temperature often used to seal the flaps on cardboard cartons. MUST NOT BE USED to secure the layers of cartons on a pallet. Human Readable – Alpha and numeric text that is readable in the English language. Indent – Products supplied from overseas. Indicator previously known as Logistical Variant - A number from one to eight, which precedes the first 12 digits of the EAN/UCC-13 identification number used to form a unique EAN/UCC-14 identification number which distinguishes between different packaging levels of the same trade item. Any number greater than 0 requires a new check digit. Inner – More than one carton or package contained inside a shipper/outer/Vendor Pack (VP). ISO – International Standards Organisation. Item Identification Number - The digits allocated by the company responsible for numbering its items which together with the GS1 prefix, company number and check digit constitute the standard GS1 item number. ITF-14 Bar Code - (Interleaved two of five). One of two Bar Code types which can be used to enCode an EAN/UCC-14 number. This Symbology is best suited for direct printing onto corrugated fibreboard. Ladder Style –This is not necessarily a horizontal orientation on the actual label it is the print direction. Bars are printed horizontally from the printer. Woolworths prefer this printing direction style as if any of the print head pins are damaged it is more obvious to the eye and only a part of the Bar is usually affected in the Bar Code and the rest of the Bar Code will still generally be able to be scanned. See also Picket Fence Style. Light Margin – See Quiet Zone. Logistics Unit – A single item (eg carton), or a grouping of several items (eg. pallet) made up to facilitate the operation of handling, storing and shipping. Magnification – The amount to multiply the nominal dimensions of a Bar Code to obtain the actual dimensions for the film master. Multiple Line Items – Several line items that can have their own unique GTIN or can be represented by one all encompassing GTIN. National Packaging Covenant - Is a self-regulatory agreement between industries in the packaging chain and all spheres of government, based on the principles of shared responsibility through product stewardship, and applied

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throughout the packaging chain, from raw material suppliers to retailers, and the ultimate disposal of waste packaging. http://www.deh.gov.au/industry/waste/covenant/ . NDC – National Distribution Centre holding slow moving ambient or frozen products that are not ranged at a Regional Distribution Centre (RDC). Non-Retail Item - Any item made up to facilitate the operations of handling, storing, order preparation and, shipping of consumer units. Can also be referred to as; Trade Unit, Carton, Shipper, Order Multiple, Vendor Pack, Outer. OM – Order Multiple a non retail item that is the unit of measure ordered by a store and can be an inner or a full carton. Outer – See Non-Retail Item/Trade Unit. Pallet Label – An adhesive label that is attached to the pallet of goods that contains Bar Code and human readable information that is an Essential Enabler to Woolworths. PDQ – Pallet Display Quantity – See ULD Picket Fence Style - This is not necessarily a vertical orientation on the actual label it is the print direction. Bars are printed vertically from the printer. Woolworths do not prefer this printing direction style as if any of the print head pins are damaged, it is not obvious to the eye and will affect the whole Bar in a Bar Code and generally render the Bar Code un-scannable. See also Ladder Style. PO – Purchase Order. POS - Point of Sale. The point at which goods are purchased. PVA Glue – Polyvinyl Acetate glue is used by places dots or spots on top of carton layers so that the layer above does not move securing the pallet in transit. Quiet Zone – The clear area which must surround every Bar Code. Previously know as the “Light Margin”. Rainbow Pallet – A pallet consisting of a mixture of cartons and line items from the one trade partner. Generally ready to send directly to stores. The pallet is given a unique GTIN. RDC – Regional Distribution Centre A network of DC‟s picking and delivering fast moving ambient and short life chilled products to the stores in their region. Replenish – To take a pallet from a reserve location in the DC to a picking location. Roll Cage – A Unit Load Device (ULD) on wheels, capable of being loaded with standard crates or cartons for transportation to stores and measures 798mm wide x 798mm deep x 1800mm high. RPC – Returnable Plastic Crate used as a trade unit to contain consumer units for transportation from the trade partner through the DC to the store and may be used to display the goods eg. produce. RPCs may belong to a hire pool where they are returned for cleaning to comply with Woolworths Vendor Quality Control (VQC) hygiene standards. SH&E – Safety Health and Environment used to be called Occupational Health and Safety. Shipper – See Non-Retail Item/Trade Unit. Shrink Wrap - A method of securing trade units onto a pallet, the plastic is heated and shrinks tightly over the pallet of goods – Woolworths do not permit Shrink Wrap to be used. Single Line Item – A single product type that has a unique GTIN or reference number. SRP - Shelf Ready Packaging. A Non-Retail Item designed to be used to display the consumer units contained within it for sale in the store.

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SRULD – Store Ready Unit Load Device – see ULD SSCC – (Serial Shipping Container Code) Unique identification number of a logistic unit using an EAN/UCC-18 digit identification number. Store Friendly – The Supply Chain must support the stores needs – with the objective of “end to end” supply chain optimisation. Store Specific – Intended for a specific Woolworths store. Stretch Wrap - A method of securing trade units onto a pallet, a clear plastic film is wrapped around the cartons and securing them to the top one third of the actual pallet by either a hand roll or applied by machine at point of manufacture or distribution. “Tails” of plastic must not hang from the pallet. Ti Hi – Carton stacking pattern for use when palletising trade units or use for indent shipping containers. Ti = No. of cartons on a Tier (or layer) Hi = No. of layers High. Trade Partner – A supplier or vendor that sells its product to Woolworths for on-sale to the end consumer. Trade Unit - See Non-Retail Item/Trade Unit. Truncated Bar Code – A Bar Code printed with normal length but with reduced height. TUN - Trade Unit Number (no longer in common use; now known as GTIN). UCC – See GS1 US. UCC/EAN Application Identifier (AI) - Prefixes which define the structure and the meaning of the data that follows in the Bar Code. Must be associated with GS1-128 Bar Codes. UCC/EAN-128 – See GS1-128 ULD – Unit Load Device is used to transport trade units such as a roll cage. An SRULD/PDQ – is a Store Ready Unit Load Device and is typically filled by the manufacturer and used to transport and display the goods from in the store. UPC-12 - A non-significant item number, which uniquely identifies the item to which it, is associated. (Used in North American markets only) UPC-A - A Bar Code of the GS1 Symbology used to enCode UPC-12 identification numbers. (Used in North American markets only) UPC-E - A Bar Code of the GS1 Symbology used to enCode UPC-12 identification numbers. (Used in North American markets only) Variable Weight – Retail and Non-Retail Items of variable measure because the production process does not guarantee consistency in weight, or because the items are created to meet a special order, which states a quantity. VERSACOLD – Third party warehouse and Distribution Company. Wrap Around Bar Code – A Bar Code printed with normal length but the Bars are extended in height that extends around the entire circumference of a consumer unit or a trade unit.