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Work Place Etiquette www.OPOIE.com Career Skills (Mentoring) team

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http://www.opoie.com/



mailto:[email protected]


mailto:[email protected]

An IIM Alumni Initiative www.OPOIE.com 2

An IIM Alumni Initiative 3 www.OPOIE.com

Etiquette - Rules governing socially

acceptable behavior

Basics of Personal Branding

Introduction Manners

Voice/ Phone Behavior

Dressing Sense

Body Language/ Presenting Skills

Mailing Norms

Dining Etiquette

Work Place Etiquette


Activity - Postures and Body Language




People marketing themselves and their

career as brands

Success comes from self-packaging

Ahimsa Khadi Swachhta


The Real Branding



Empathy


WIIFM

The first 12 words The first 12 steps The first 12 inches

You never get a second chance to make a first impression

Rule of 12


Importance of Body Language


7 C’s Of Communication

Correctness

Clarity

Conciseness

Completeness

Consideration

Concreteness

Courtesy


• First impressions have significant impact Opening

• Encouraging words and openness gestures Reinforcement

• Listening instead of speaking Effective Listening

• Closed and Open Questions Questioning

• Process of feedback Reflecting and Clarifying

• Closing determines remembrance Closing

Verbal Communication





Dressing Sense


Mailing Norms

Dining Etiquette




Junior is introduced to senior (Say important person’s name first)


Punctuality/ Discipline

Greetings / Handshake / Business Cards

exchange

Eye Contact/ Nodding

Meeting closure / Follow-up

K.I.S.S. • Keep it

Short and Simple

K.I.L.L. • Keep it

Large and Legible

Accurate Relevant Sober

Visual Feel





Dressing Sense


Mailing Norms

Dining Etiquette



Modulation Speed Volume Pitch Tone Accent

Voice


Phone Etiquette


Respondent elicitation

Limited interruptions

Prompt, crisp and relevant

Confirm the respondent

Introduction assistance

Three Rings Greetings

Scheduling/ availability

General Behavior


Cell phone in vibration mode

Caller tunes/ Ringtones

Never call at odd hours

No chewing or eating

Mobile not to hamper productivity

In emergency, move out to attend call

Public place communication to be short

Missed call/ Call waiting

Record and hear




Dressing Sense


Mailing Norms

Dining Etiquette



Appearance


Expressions

Hairdo

Nails

Perfume

Tattoos

Jewelry

Footwear

Colors

Corporate dressing


Red – stimulates emotion Green – inspires involvement or interaction Gray – indicates lack of commitment or

neutrality Blue – shows calm and conservative Yellow – shows cheerfulness and hope for the

future, restlessness and change, feelings of anxiety

Purple – implies mystical quality Black – indicates power and sophistication

Colors



Mirror reading Introspection by video




Dressing Sense


Mailing Norms

Dining Etiquette




Cognitive Load Theory - Information

presented during learning process has

to be optimum

Core Concepts


Kinesics (Gestures and movement)

Haptics (Power of

touch)

Vocalics (Vocal quality, verbal fillers)

Chronemics (Rhythm of

time)

Territoriality (Known/ own

space)

Proxemics (Distance comfort)

Gestures – Handshake

Dominance is shown by turning hand so that palm is facing down during the handshake

Submission is shown by turning hand so that palm is facing up during the handshake

Equality is shown by turning hand so that the palm faces neither up nor down


Gestures – Hybrid Handshake Clasping the Arm Handshake Intended to demonstrate sincerity and warmth, but is often seen as a violation of personal space

Knuckle Cruncher Handshake Referred as “Texas Vice”. Socialization process which encourages boys to demonstrate their assertive, powerful, “manly” attributes

“Dead Fish” Handshake Hallmark of passive handshakes. Carries negative connotations and considered to demonstrate weak, apathetic or submissive individual


Gestures – Arms

Folded Arms

Defensive or Insecure.

Folded with

Clenched Fists

Defensive and Hostile

Feelings

Arm Gripping

Insecurity and Fear

Single Arm Cross

Signals Insecurity,

Subtle version

Sophisticated Arm Cross Barriers

Signifies Uneasiness


Gestures – Legs

Crossing at the Knee

Relaxed social leg crossing posture

Ankle on Knee

The “cowboy”

pose, predominately

male form

Leg Lock Position

Nervous or Defensive.

Predominately Females form

Ankle to Ankle Leg

Cross

Most relaxed, polite, demure

form

Foot Tapping or Wagging

Indication of impatience, boredom, or nervousness


Complex Gestures

Clenched Hands

At chest level against body,

indicates personal pleading.

At chin, signal of frustration or

negativity

Stapling

Reflects Confidence.

Raised hands is expressing

mode, Lowered hands

is receiving mode

Hand Chop

Aggressive gesture to

accent what is

being said

Presentation of thumbs

Signals

superiority or

dominance

Holding Hands

behind the back

Both hands behind the back signal confidence


Gestures - Deceit

Mouth Guard

Exaggerating or Lying

Nose Touch

Modified Mouth Guard

Eye Rub

Trying to Deceive

intentionally

Back Neck Rub

Frustration or Anger

Hands Behind Head

Relaxed, Superiority


Gestures - Others

Fingers on Chin

Decision Making

Hair Stroking

Attracted towards someone

Hair Twisting

Is

Distracted

Support Head

Straight

Listening & interested

Tilted Head

General Interest


Gestures - Eyes





Dressing Sense


Mailing Norms

Dining Etiquette



Activity - Mail, Facebook, LinkedIn Profiles


Mail address

Subject and Separators

Timing of mail & Replies

Signature

Attachments

Mail Structure An IIM Alumni Initiative 47 www.OPOIE.com

Mailing Norms


Smart Subject Lines

Addressing

Salutation

Content

Paraphrasing/ Paras/ Alignment

Font/ Size/ Spacing/ Volume

Finishing

Name and description

Mailing Etiquette


Keep messages brief and to the point

Proper structure, Use sentence case. NO ALL CAPS

Remember that e-mail isn't private, Answer swiftly

Group e-mails only when necessary

Your tone is always heard in e-mail

If forwarding, do not change the wordings

Use templates for frequently used responses




Dressing Sense


Mailing Norms

Dining Etiquette




Attention should be focused on people,

not on food


BMW (Bread, Meal and Water). Bread and butter plate is on the left, the Meal is in the middle and Water is on the right

Solids on left, Liquids on right. Bread plate and butter knife are located on your left and your glasses are on your right

Take your seat from the left side of the chair and leave from the right

Table Etiquette


Say “Excuse Me” before taking the seat and before leaving the table. Say “You are welcome” rather than “No problem”

Say “Excuse me” or “I'll be right back” instead of “Am going to the restroom”

Eye contact, expressions and “Excuse Me” are the best ways to address the server/ waiter. Say “Please” and “Thank you” more often

Whenever a woman leaves the table or returns to sit, all men on the table should stand up

Sit up straight with arms near your body. Position elbows off the table while eating and on lap while not using your hands

Do not place any bags, purses, sunglasses, cell phones, or briefcases on the table

Napkin Etiquette


Unfold and place the napkin on your lap. If small-unfold completely, If big–fold it in half, lengthwise. Never tuck it into your shirt like a bib

Napkin Etiquette

An IIM Alumni Initiative 56 www.OPOIE.com www.OPOIE.com

If you need to leave the table during the meal, place your napkin on your chair as a signal to your server that you will come back


Using Knife, Fork and Spoon

Food Etiquette


If you need to remove food from your mouth, remove it the same way it went in. Do not spit into a napkin

Your may take fish bones out with your hand after covering your mouth with other hand

For hard to scoop items, use knife or a piece of bread to push the items onto fork

Cut your salad if the leaves are too large

If you don’t like something, don’t eat it, but don’t make a big deal out of it

Other Table Manners


•Wait until everyone has been served before you begin

•Bring food to your mouth – NOT your head to your plate

•Do not chew with your mouth open

•Small talk is appropriate

•Follow lead from the head of the table

•It is proper etiquette to cut only enough food for the next mouthful - one or two pieces


Travel Etiquette

Etiquette for Metro Commuters



Gymn Etiquette

Social Media Etiquette



Treat others as they want to be treated.

Thanks for contributing… All the very Best !!!


work place etiquette - opoie › uploads › opoie - careerskills - work place... · work place...

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