Work TeamMobilization

Methodology No. M3

August, 2000

Work Team Mobilization

Objective:

• To train, inform, organize, inspire and motivate the Integration Work Teams members to support the Functional Integration Charters. To introduce the guidelines to train and motivate individuals to perform as a team where the cooperative force of the group is greater than the sum of the individual contributions.

• To enable the Integration Work Teams to accomplish commonly held objectives and generate performance improvements that span cultural, operational, organizational, functional and work processes.

The Power of Teamwork

When individuals perform as a team, the cooperative force of the group is greater than the sum of the individual contributions.

Natural Work Teams

A select group of people who work together to accomplish commonly held objectives.

• Right sized: 6 - 12 people

• Temporary: Disband when job is done

• High performing: Plan • Do • Check • Act (The Demming “mantra”)

• Flexible: Think Out-of-the-box & Innovative

A Natural Work Team Is a Natural Fit

• Involvement

• Commitment

• Achievement

• Recognition & Reinforcement

• Motivation

• Enduring success

• Interdependence

A select group of people with a natural and common purpose to challenge and work together to accomplish results:

Involvement

Commitment

AchievementCommunicationsand Understanding

Recognition& Reinforcement

Motivation

Teams

Team Philosophy: “The Ride To The Airport”

• Desire

• Direction

• Dedication

• Drive & Determination

• Don’t Doubt yourself

• “...Hey, it’s a Zen thing, you know, like Yoko and the Beatles”

Boston taxi driver 1996

“I don’t mean to get spiritual, but my philosophy about how teams are supposed to work together is “the four... or five D’s’...

7

Time

Ap

titu

des

Innovate new ideas

Learn new ways to work

Gain Experience

Build Knowledge

DevelopNew Skills

Achieve Wisdomand Practice Good

Judgment

Attitudes

Performance

A facilitator knows the road ahead, has experienced it

before, and has the wisdom to avoid perils and see wins.

The Team’s developmental cycle of change is tough at first:

Stages of Team Development

Natural Work Team: Purpose Statement

• Reduce costs

• Improve efficiencies

• Grow revenues

• Rationalize assets

• Change behaviors and business culture

• Satisfy customers

To implement change that generates performance improvements that span cultural, operational, organizational, functional and work processes.

9

Discover the cause and effect of key issues and problems

Effect

Natural Work Team: Objective

Cause

Team Lead • Manages team effectiveness • Assigns responsibilities • Integrates with other Natural Work Team’s

Team • Provides ideas and suggestions, works problems Member and issues and completes assignments

Facilitator • Leads the team in problem-solving sequence • Facilitates teamwork

• Offers process and content expertise

Resources • Contributes knowledge, experience and wisdom in finding a solution and building a plan of action

Natural Work Team Membership

Participant Responsibility

Natural Work Teams Solve Problems and Work Critical Issues

• Challenging the status quo

• Listening for fresh perspectives

• Seeking solutions rather the assigning fault

• Challenging assumptions

• Validating data and information

• Innovating new approaches

more...

Relentlessly seek opportunities to improve performance:

Natural Work Team's Solve Problems and Resolve Critical Issues

Relentlessly seek opportunities to improve performance

• Defining the Who - What - When - Where - When - How

• Organizing findings with retraceable logic

• Encouraging and empowering innovation

• Defending open-mindedness

The Natural Work Team Problem Solving Tool

1. State the problem

2. Illuminate why it’s a problem

3. Generate ideas

4. Down-select to key ideas

5. Identify benefits, barriers and concerns

6. Work critical concerns

7. Develop action plan, assign next steps

Teams Mobilize Organizations to Drive Change

• Create a shared need

• Lead by example... with passion

• Clarify the vision, mission, strategy, objectives and goals

• Over-communicate top-down / bottom-up successes

• Role-model continuous change

• Create learning organization by transfering knowledge and socialize lessons learned

• Visibly recognize and reward high performance

• Measure and communicate progress often

Why Teams Fail

Unclear goals

Changing objectives

Lack of accountability

Lack of managementsupport

Unclear roles

Ineffective leadership

Low priority of team

No alignment of rewards with team achievements

55%

55%

51%

49%

47%

45%

40%

30%The Hay Group

Teams Have Proven To Be The Answer...Teams Make Change Happen...

Content:

If you want people motivated to do a good job, give them a good job to do.F. Herzberg

Choice:

Nothing can justify excluding the individual from active and responsible participation in decisions affecting his career. D. McGregor

Collaboration:

All of us are smarter than any one of us.D&R Johnson

Self-motivated Team

SkillsCreativity

Knowledge Experience

Wisdom

Leadership and

Facilitation

Talent

Teams Own the Solution

“You can not do for others what they must do for themselves. People will support that

which they create.”Abraham Lincoln

“The thinking, decisions and making of change must include the people who will

have to live with it.”

Paul Bowler: Welder, Local 5, Boston, Ma

Teams Have Proven To Be The Answer...

Team self-motivation: The right people with the right perspectives to working together