Newsletter OurIssue 12 - November 2016

Integrity, Expertise, Unity, Enterprise

Workforce at the heart of transformationThe Sustainability and Transformation Plan (STP) footprint for Nottingham and Nottinghamshire covers six CCG areas, eight local authorities and a population of slightly more than one million people. It brings together health and social care organisations from across the city and county together for the first time to address issues on a wider geographical scale than ever previously considered.

As a leading provider in the City, CityCare are a key player in the work being done to meet the challenges of transforming delivery in an integrated way over the next five years.

Lyn Bacon, CityCare’s Chief Executive is the co-chair of Nottinghamshire’s local workforce action board, together with June Johnson from Health Education England.

The board brings together key partners from across the system to develop a joint workforce strategy that will ensure the right workforce is in place to deliver the STP priorities.

Lyn said: “This is an excellent opportunity for all the partners across Nottinghamshire to come together to deliver transformational change. Having engaged and effective teams is crucial to the overall success of the STP and we’ll be looking at system solutions in areas such as reducing agency spend and increasing workforce flexibility, for example by introducing roles and enabling staff work across different areas.”

STP - delivering transformation

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Driving through the STP changesThe STP programme is divided into a number of workstreams, each with a lead from one of the partner organisations.

CityCare’s Steve Upton is one of the workstream leads in the STP programme, working closely with system partners across Nottinghamshire. He has recently taken on the role of Sustainability and Transformation Lead for CityCare, with responsibility for ensuring the changes needed to deliver the various elements of the STP are implemented across the organisation.

Steve, who took on the role in July 2016, said: “We’re still very much in the planning stage but the system aims are clear - access to services will be simple, ensuring that services are equitable and streamlined, embedding self care as the default, pathways will flex to meet individual needs rather than individuals moulding to fit them, and we will maximise the use of resources by linking everything together.

“This means exploring a range of possible pathways and services, agreeing the required outcomes and how services should feel, with synergy across the system.

“We’re also keen to capitalise on each partner’s capacity, capability and working practices, with an eye to creating new roles that offer more holistic or generic working and consequently an increased level of flexibility across the workforce.”

Local Government boundaries and key towns

CCG boundaries and main hospital sites

Working to link community, primary and urgent care

Working to link community, primary and urgent care

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Addressing urgent care training needs together

The newly formed Nottingham Urgent Care Training Partnership has brought together CityCare, NEMS and the Primary Care Development Centre (PCDC) to look collaboratively at the urgent care training needs across the primary and community landscape.

They have also linked with the Department of Research and Education in Emergency medicine, Acute medicine and Major trauma (DREEAM) to look at new ways of providing support and training across all the relevant disciplines and interfaces, seeking to understand what skills will be needed over the next 5 - 10 years.

They will initially align their work to the needs of the local Sustainability and Transformation Plan (STP), local commissioning intentions alongside the 5 Year Forward View and the GP 5 Year Forward View (see pages 1-2).

Karen Frankland, CityCare Director of Primary Care said: “We’re delighted to be a member of this key partnership, which is all about pooling our expertise and resources across the community. The next stage will be to align the work across all urgent care interfaces.”

New medical student placements available

CityCare has developed a new option for fourth year medical student placements, to give individuals experience across community services as well as in GP practices.

Jim Quinn, Clinical Manager said: “The Urgent Care Centre is now managing cohorts of medical students and I believe this is a ‘first’ for a UK community provider.

“Instead of GPs having to manage an entire placement we take on all the administration and GPs select how many days they want the student each week. We then manage the other placements during the four week period, and we’ve so far placed students in the Urgent Care Centre, with East Midlands Ambulance Service and other CityCare services including the community matrons and the respiratory, cardiology and neurology teams.

“As well as reducing the pressure on GPs the aim is to increase the students’ knowledge of the care available outside the acute hospital setting and the levels of patient complexity that community services are able to handle, to help facilitate earlier hospital discharges in the future.”

So far nine students have benefitted from the placements with 11 more starting in October and a similar number in February 2017.

Providing specialist pharmacy support to GP practice team

Working to link community, primary and urgent care

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CityCare’s Medicines Management team has been working with Nottingham Peacock Healthcare Practice in a joint venture to explore the benefits of adding specialist pharmacist support into the practice team.

Since December 2015 a pharmacist from the CityCare Medicines Management team has spent around two days a week within the practice with the aims of: l freeing up GP timel reducing prescribing expenditurel reducing medicines related risk l enhancing care where medicines are involved.

As part of this work, they have supported changes to acute medicine prescribing that should help identify the over and under use of medication and present opportunities for converting repeated acute items to repeat prescriptions, saving future workload.

A spokesperson from the Medicines Management team said: “We have also been addressing prescription queries at the practice. Between April and June 2016, the actions we’ve taken in response to queries from the team have generated an estimated annual prescribing cost saving of over £4000. Perhaps even more importantly queries have resulted in a reduction in potential medicines-related risk.

“We have also been making regular planned visits to patients living in nursing homes to review their medication and care plans. In many cases this has enabled us to stop medication that is no longer required, improving patient safety and reducing prescribing costs. We hope that in the future the remit will be widened to also include those living in residential homes.”

Managing Partner Michael Orozco added: “We are delighted with how well this work is going. Having in-house support from a pharmacist is helping us not only improve quality and

safety for our patients; it’s also improving our efficiency and

generating cost savings. The pharmacist has also proven invaluable in other ways and has supported the team with various IT queries as well as CCG initiatives. In addition he is also assisting with improving our QOF results; this has been especially relevant having recently absorbed an additional 600 patients as a result of the closure of a local practice.

“Linking with CityCare’s community services in this way is a logical step to extend our practice team in a cost effective way in what has become a very challenging environment. It also forms part of our own sustainability strategy in strengthening relationshipswith a local provider that has an established track record in being innovative and delivering high quality services to the local community.

“I know all of the Peacock team greatly values the pharmacy input and as a result I have already agreed to extend the pharmacy support into 2017. I look forward to seeing how we can develop this work further in the future and we also intend to share ourlearning with colleagues in primary care locally and nationally.”

Working to link community, primary and urgent care

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CityCare has been working with Jubilee Practice in Lowdham to introduce a new model of care that integrates primary and community care much more closely.

One of the key initiatives has been the addition of a CityCare Advanced Practitioner to the practice team, offering appointments to those patients who need support but not necessarily from a GP.

The aim is that by having the right person, with the right level of skills available in the right place, there will be a reduction of pressure on both GPs and emergency care.

GP Dr Claire Hatton said: “Since working with CityCare we have had a reduction in emergency admissions to hospital, a reduction in our prescribing budget and a reduction in our ‘did not attend’ (DNA) rates.

“Very few people who have their appointment with the Advanced Practitioner ask for a second opinion from a

GP and it’s rare that the nurse has had to ask a GP for their input, so it’s working really well for both our patients and staff.

“Linking with CityCare has allowed us to expand our offering to patients and the way we work together is constantly evolving. We’re now working together on back office support, training opportunities for staff and building a multidisciplinary team.

“Plans are also being developed for an extensive renovation project at the practice, we’re looking together at developing new and varied GP roles and I’ve taken up a new post working at the Urgent Care Centre in addition to my GP work.

“Through this closer integration and working together on the opportunities for joint delivery, I believe we are working towards a truer representation of complete community care.”

About the Jubilee Practice

l Semi rural, based in Lowdham, Nottinghaml 2,500 patientsl One partner, 2 part time salaried GPsl Nurse and Health Care Assistantl First, second and fifth year medical students

Feedback from patients:

“Always a friendly smile. Good service considering what pressure the doctors are under. Well done.”

“The AP is brilliant. What a lovely person.”

“The service is excellent. A few more appointments would be helpful I’m sure.”

“This practice is super – can always fit you in on the day. Thank you!”

New model of care offers closer integration of community and primary care

CityCare and the three Rs - Recruitment, Retention, and being a Really great place to work!

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CityCare and the three Rs - Recruitment, Retention, and being a Really great place to work!Ian Siara, Assistant Director of People explains how CityCare is ‘moving with the times’ to attract new staff.

When it comes to attracting a new generation of nurses and AHPs in the face of stiff competition from other health and care providers, it makes sense to move away from traditional media and embrace new technologies – and that means social media.

Working with our in house Marketing and Communications team, we launched a digital marketing campaign to kickstart our most recent recruitment drive and we were really pleased with the results.

We used Facebook advertising as our main platform to promote a one-stop-shop recruitment event, where people interested in joining CityCare could meet recruiting managers and find out more about the organisation, as well as having an on the spot job interview that might lead to an appointment.

The targeted Facebook advertising helped us approach the right kind of staff in the right areas, using a medium that they were happy and comfortable with. As a recruitment process we still had the same level of scrutiny and checking, we just removed some barriers.

Over 20 applicants were interviewed on the day and a high proportion of these are being offered roles that we have previously tried to fill.

The event was also a great showcase for CityCare that helped us reach out to individuals who just wanted to find out more about us, such as a number of students in training.

The thing that struck me most on the day was the great team work of everyone who turned up from CityCare. We were trying something new and it worked so well because everyone pulled together to create a real buzz.

I would certainly recommend this type of recruitment process to other organisations looking to link with a new generation.

Social media campaign proves a success for recruiting new staff

CityCare and the three Rs - Recruitment, Retention, and being a Really great place to work!

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Meet Ian Siara

New rotational post offers greater flexibility and wider experience for new staff

CityCare is part of a Regional Nurse Rotational programme where successful applicants work for a year across community and acute hospital settings in either CityCare and Nottingham University Hospitals or Nottinghamshire Healthcare and King’s Mill Hospital. Kathryn Draper, Rotation Development Lead Nurse said: “This new role is designed for individuals who want to gain a wider experience of both acute hospital and community care, gaining new transferable skills and being at the forefront of collaborative working. With 11 different clinical areas involved across the four organisations there is a wide variety of choice for interested candidates. “The project so far has been exciting and inspiring, being able to witness all partners working together to develop our workforce to have flexible skills and meet future service needs.” The posts will be advertised from 10 October on www.jobs.nhs.uk. For more information contact Kathryn Draper at kathryn.draper@nottinghamcitycare.nhs.uk or 0115 883 9359.

Nursing recruitment film

Our Marketing and Communications team have worked hand in hand with workforce colleagues to launch a new recruitment film that will be available on the CityCare website. It is designed to capture how diverse and satisfying nursing is within the community setting, and how CityCare supports individuals to grow and develop professionally to continue to deliver high value care.

Ian Siara joined CityCare in April 2016 as Assistant Director of People, working closely with Helen Mancini, Assistant Director of Organisational Development.

He says that, as anyone working in health and care will know, an engaged workforce provides better care for patients. His role is therefore focused on ensuring CityCare staff are the best they can be, through greater involvement in the organisation, the best possible support from the senior team and line managers and having the best possible working environment.

What people said about our recruitment event

“Everyone was extremely friendly. Gave a very good impression of CityCare as a place to work.”

“All staff including the interviews were very friendly and went above and beyond to help. Made me feel very relaxed and comfortable.”

“Enjoyable interview process and seems to be a fantastic place to work.”

100% of participants would recommend

this event to others

What CityCare offer as an employer

89% of participants thought “excellent”

www.nottinghamcitycare.nhs.uk/careers

CityCare and the three Rs - Recruitment, Retention, and being a Really great place to work!

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CityCare has been boosting its staff engagement even further with a series of 12 staff workshops that have been set up to respond to issues raised by staff in the staff survey and other forums.

The workshops were named ‘We said, we did’ to recognise that staff can not only raise questions, they can also - with support - provide the answers.

Assistant Director of Organisational Development Helen Mancini said: “We held the workshops to discuss the issues that staff said were important, and the response has been great. Collectively staff have identified some quick wins but also some projects that require a longer term view.”

Changes already made include:l New executive briefings will run at a number of venues to bring all staff into the conversationl Pilates classes led by CityCare’s Physiotherapy team to provide more exercise opportunities for staff in the workplace l A ‘food and mood’ workshop pilot for staff delivered by the CityCare Community Dietetic teaml Introduction of a new, independent Employee Assistance Programme (EAP) providing a confidential counselling and information service for staff with personal or work related problems that may be affecting their health, wellbeing or performance

l The Valuing You 2016 awards which are designed to recognise the hard work and dedication of all our colleagues, recognising where people are ‘living’ our values of integrity, expertise, unity and enterprise. The winners of these awards this year have received a local surprise celebration at their bases this year, as staff said they wanted their achievements to be recognised at a local level.

Helen added: “When staff invest their time in putting forward their thoughts and ideas it’s important that they see that something concrete is being done in response. “My special thanks go not only to the colleagues, who attended the workshops, they also go to the dedicated task and finish group, without whose help these events wouldn’t have taken place.

“My experience to date has been that staff here really care and want to make a difference to the care provided for the community and our patients at CityCare - it’s like pushing at an open door, effortless, from day one I have had staff coming forward with their ideas, offering their support and giving their time. With the level of staff commitment CityCare can make such a difference towards building healthier communities.”

Meet Helen ManciniHelen joined CityCare in April 2016 as Assistant Director of Organisational Development and works closely with Assistant Director of People Ian Siara.

She says that her role is all about acting as an enabler for the ‘people element’ of change, aligning strategy, people and processes, and using a systematic approach to improve how we work and our effectiveness at CityCare.

This means getting involved in a range of change and improvement initiatives

such as mobile working, bespoke team development and staff engagement. Helen’s role is very broad, she leads on staff wellbeing for CityCare, is a member of CityCare Voice and provides Organisational Development (OD) advice and guidance as a member Nottinghamshire

Health and Social Care Organisational Development

Collaborative Group, a committee of the

Nottinghamshire Workforce

Transformation Development Group.

We said, we did - putting our people at the heart of change

Awards 2016

VALUING

Y O U

CityCare and the three Rs - Recruitment, Retention, and being a Really great place to work!

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Recognising and rewarding our staff’s achievements

Thank you to everyone who took the time to recognise their CityCare colleagues by nominating them for the 2016 Valuing You Awards. The awards recognise the hard work and dedication of all our colleagues and how we are ‘living’ our values of Integrity, Expertise, Unity and Enterprise.

We received over 100 nominations and in some categories it was too difficult to pick just one winner, so some awards have been made to joint winners, reflecting the excellent work being undertaken across CityCare.

Winners (pictured) were:l Unsung Hero - Emma Smith, PA to Assistant Directors of Adults and Children (1) l Rising Star - Heather Whitehouse, Speech and Language Therapist (2)l Lifetime Achievement Award - Dawn Harrison, District Nurse Practice Teacher (3)l Innovation - Sarah Hatch, Head of Procurement (4), Emma Roden and the CDP team (5) and Helen Cartledge, Registered General Nurse (11) l Chairman’s Award - Emma Roden and the CDP team (5)l Improving Health and Wellbeing - Darren Buckland, Assistant Practitioner, Community Neurology Service (6)l Working in Partnership - First Line Physiotherapy Service (7) and Medicines Management Team (9) l Sheena Prentice Award for Improving Patient Care - Sharon Sipple and the Community Public Health Nursing Team (8)l Team of the Year - Nottinghamshire Continuing Care Team (10)l CityCare Voice Award - Community Public Health Nursing Service (CPHNS) (12)

At the time of publishing one more CityCare Voice award was yet to be presented - watch out for news on our Twitter feed!

1 2 3

4 5 6

7 8 9

10 11 12

Services spanning organisational boundaries

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Services spanning organisational boundaries Bringing housing and health together to support vulnerable people

A new pilot project has been launched by the CityCare Homeless Health Team to help support people who are either homeless or vulnerably housed when they are discharged from hospital.

Team member and project lead Suzey Joseph explained: “Over the last six months we’ve seen an increase in people sleeping rough and people being discharged from hospital with more complex long term health issues.

“We realised that we needed to increase our focus not just on ensuring they receive the appropriate follow up care, but also making sure they are housed in a way that supports their recovery.

“We’ve linked with our partners and charities, in particular the Housing Strategy Specialist and others at the City Council and Framework Street Outreach Team to develop a truly integrated discharge policy, as well as discussing with and presenting to the Senior Sisters and Discharge Coordinators at Nottingham University Hospitals how we can best support the ward staff.

“There are high levels of demand across the system - especially with the annual winter pressures coming up - and we know that only by working together and being flexible to support vulnerable people we will be able to stop the ‘revolving door’ of repeat attendances and admissions.”

A new Specialist Care Coordinator, Sue Stimson, will link with both the hospital wards and local authority housing and social care teams to ensure that appropriate accommodation is made available before discharge plus the right follow up healthcare. This includes working with other providers to collate information on a person’s whole health rather than just the immediate issue causing the hospital admission.

Suzey added: “Our links with the voluntary sector are also particularly important as they are often the people that homeless individuals trust to help them. They are able to offer support in many ways and help us provide wrap around care for those with no shelter at all; supporting people’s ongoing health, such as by keeping people nourished after an operation for example.

“We’ll be meeting together regularly as a group of providers to look at how the work is progressing and where we can make any changes to improve the service.”

Services spanning organisational boundaries

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New homeless discharge pack

A homeless discharge pack has also been developed for patients which includes a Homeless Health Team information leaflet and appointment card with map and details of the drop in health clinics available across the City.

The pack also includes information from the services and support provided by partners and charities who assist the Homeless Team to provide healthcare - The Health Shop, Framework Street Outreach Team, Emmanuel House The Friary and Women’s Aid Integrated Service.

This is important because in Nottingham (as elsewhere nationally) levels of homelessness are rising. The latest rough sleepers count (conducted by the Framework Street Outreach Team in September 2016) found 33 individuals sleeping out on a snapshot night.

During the latest review of the Homelessness Prevention Strategy, local services report increases in number of people with multiple and complex support needs and prevalence of people with enduring and worsening health needs rough sleeping. The level of mental health support needs amongst homeless people is particularly acute.

Other news from the Homeless Health Teaml Suzey Joseph from The Homeless Health Team ran the Robin Hood half marathon in aid of the Central Women’s Refuge, where they now hold a weekly health clinic in response to a gap in service.

Click here to find out more.

l The Homeless Health Team organised a health promotion event at Emmanuel House on 13 October with colleagues including the TB Nurses and Consultant from Nottingham University Hospitals, the Health Shop, the Red Cross, the Healthy Change Team and other CityCare colleagues to raise awareness and offer health advice and support to vulnerable and destitute Eastern European communities and new and emerging communities such as refugees and asylum seekers.

Feeling Good in Nottingham

CityCare is taking part in a new sports and healthy living

programme for children and families called Feel Good

Club Nottingham.

The programme is funded by the Healthcare Innovation Award from the Boots Charitable Trust and Boots UK. Nottingham Forest in the Community will be running the scheme in collaboration with

CityCare, Nottingham City Council and the University

of Nottingham. The free club offers a jam-packed agenda full

of high-quality and easy to access sports, fun and games helping to grow

children’s confidence and self-esteem.

CityCare is a major delivery partner in the project and has played a key role in helping to shape the programme and recruit Nottingham families to the club, especially Sharon Sipple and her colleagues in Children’s Services.

Melanie Clarke, 45, of Bulwell, enrolled children Brooke, 11, and Mason, 9, in the initial pilot and this summer’s programme of events. She said: “I enrolled them for four weeks. It’s great to get them up and about rather than being inside on their iPads or on the Xbox. Even the parents get involved in the sporting activities.”

Graham Moran, Chief Executive of Nottingham Forest in the Community, said: “Through the programme we hope to make sports and physical activity fun for those who may not have had a chance to get involved before.”

Services spanning organisational boundaries

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Families ‘cook up a storm’ at healthy lunch clubs

More than 120 families from across Nottingham have been taking part in free summer holiday lunch clubs to learn about healthy eating and exercise.

CityCare delivered the clubs on behalf of the National Charity Partnership, a partnership between Diabetes UK, the British Heart Foundation and Tesco. Vicki Watson, Specialist Public Health Dietitian and organiser of the clubs, said: “We’ve had a fantastic turn out for the holiday lunch clubs,14 families have attended each session and more than 120 families, across the six locations.

“The clubs ran throughout August in six areas of the city, including Broxtowe,

Bulwell, Clifton, Bestwood. Top Valley and St Ann’s.

“There are lots of parents across Nottingham who want their children to eat more healthily but may struggle to make that lifestyle change. These holiday lunch clubs are perfect for families to make cooking together fun and learning how to make small yet achievable changes towards a healthier lifestyle.”

Helping local people manage their own back pain

CityCare’s Musculoskeletal Physiotherapy and Occupational Therapy Service has developed a new ‘self care’ web portal to help local people manage their own back, joint and muscle pain.

Musculoskeletal Service Team Manager Liz Walsh said: “We’ve developed the new website and video as a way of working together with local people to help them look after their own back and joint health and avoid unnecessary appointments, by sharing tips and techniques for better musculoskeletal health and wellbeing.”

Experiencing back pain is a normal part of everyday life and around 8 in every 10 people will experience it at some point in their life. For most people their pain is short lived, with the majority recovering within four weeks.

Richard Kelly, Clinical Lead for the service added: “Our new website offers lots of advice on how individuals can make changes to avoid getting problems in the first place as well as ways to help when they are in pain. Staying active and keeping up a normal daily routine is most likely to help people in the long term.”

From November you will be able to access the new resources by heading to www.citycarephysio.org.uk

In the last issue of CityCare magazine we introduced our new #CommunityWorks initiative, where our Chair Chris Mahon and the senior management team volunteer their own time and expertise to charities and other third sector partners, providing community support outside the normal day-to-day CityCare activities.

Here are some of the activities they’ve done so far:

l Chris Mahon has run two day-long creative problem solving workshops with the NUH Charity and its Chief Executive Barbara Cathcart and with the Bulwell Toy Library and Chair Steve Parkinson

l Alison Sail, Head of Marketing and Communications worked with Age UK Director of Fundraising Maggie Ross to help shape their digital strategy. They also had a half day session looking at their 75th birthday celebrations

l Alison Sail and colleague Euan Wilkinson worked with Amanda Craike at the NUH Charity to help with their rebrand and advise on the process that CityCare went through

l Tracy Tyrell, Director of Nursing and Allied Health Professionals, has met with Trevor Clower, a community volunteer who runs carers roadshows, to help him create a sustainability plan including a training programme so he can be supported by others.

Integrity, Expertise, Unity, Enterprise

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#CommunityWorks update

Feedback from patients and how to get in touch

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Feedback from patients and how to get in touch

April to SeptemberPatient and service user satisfaction with our services remains high - the percentages below are the respondents who answered the question as good or excellent.

How well did the service…

How well are we doing?

What people said about our staff and services

“Can I say a big thank you to your service. It has helped me to get to a weight I am happy at. I shall attend Slimming World regularly and I eat a healthy diet. It is a change for life.”

“Provide reassurance; knowledge and support is available, there’s access to advice, they enable me to know what I CAN do.”

“Treated me with patience and care. Took into account my age and ability, and everyone was cheerful and friendly.”

“On behalf of my mother - an understanding, friendly and non-threatening approach. Practical advice was then followed up with an action, communicated well with family.”

“Explain things in layman terms, not in medical jargon. Helps you to understand things better.”

“Fantastic service! Fantastic customer care! Quick action on my 13 week old baby. I am extremely happy, thank you!”

“Excellent service - the nurse and physio were great. They took time and care and gave me confidence.”

Keep you informed?

Supportyou?

Treat you with dignity and respect?

Meet your particular needs?

Involve you in decisions about care?

86% 86% 93% 90% 90%Overall satisfaction = 91%

Family and Friends Test

171compliments

recorded

1,430 respondents

1,347 likely or extremely likely to recommend the service to family and friends (94%)

Ensuring we meet the needs of all communities

We collect feedback from a wide range of patients and service users to make sure our services are meeting the needs of diverse groups.

From April-September 2016:

l 93% of people from Black and Minority Ethnic (BME) communities were satisfied with the service they receivedl 93% of people who said they had a disability were satisfied with the service they receivedl 93% of people who disclosed their sexuality were satisfied with the service they received.

We are continually finding ways of gaining feedback from and addressing the needs of people from diverse backgrounds, for example: l Our Musculoskeletal (MSK) Service (for people with muscle and joint problems), has worked closely with the Interpreting Service to encourage interpreters to support people in submitting feedback. 31% of the surveys returned by MSK patients from April-June 2016 were from people whose first language is not English. People expressed high satisfaction with the servicel As part of our work to implement the Accessible Information Standard, ensuring health and social care information is accessible to people with disabilities and sensory impairment, our Continuing Health Care team has worked with MENCAP to develop an ‘easy read’ appointment letter and information. A more suitable feedback form is also being developed for people with a learning disabilityl As part of a national School ‘Take Over’ Challenge initiative, our Community Public Health Nursing Service held a workshop with pupils from Nottingham Free School to get their feedback on the service and help redesign the school drop in. Lots of great ideas came out of the session and we hope to take forward similar sessions in schools in 2016/17l We continue to support the Carer Roadshows organised by one of the lay representatives on our Patient Experience Group. Roadshows are held in different locations in the city and county and provide a wide range of information and support available to people caring for family members or friends in the community.

We will continue to work closely with other organisations across Nottingham city and county to ensure that the voices of patients, carers, families and communities influence the development and delivery of health and social care services, helping to deliver the NHS England Five Year Forward View.

Feedback from patients and how to get in touch

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Our Patient Experience Group having their say

The CityCare Patient Experience Group (PEG) meets every six weeks

and has received presentations from a number of services and organisations over the past months.

PEG members are regularly involved in project groups and events

supporting CityCare developments and there are PEG members on the

CityCare Equality and Diversity Group and the Research Strategy Group.

As part of our internal assurance processes, we carry out ‘peer reviews’ of services on a regular basis and this year four PEG members have been trained to take part, making a total of six who can join in the reviews.

Get in touch To find out more about joining the Patient Experience Group or the many other ways you can get involved with CityCare, go to our website or contact us as below:

l Jonathan Wright: Patient and Public Involvement Officer E: jonathan.wright@nottinghamcitycare.nhs.uk T: 0115 883 9605l Kate Whittaker: Head of Patient and Public Engagement E: kate.whittaker@nottinghamcitycare.nhs.uk T: 0115 883 9678

Integrity, Expertise, Unity, Enterprise Nottingham CityCare Partnership Community Interest Company is registered as a company limited by guarantee.Company reg number: 07548602 Registered address: 1 Standard Court, Park Row, Nottingham, NG1 6GN

www.nottinghamcitycare.nhs.uk

@ncitycare