ANNUAL REPORT 2011-12

health and Community Services Workforce Council inc

the health and Community Services Workforce Council (Workforce Council) is a not-for-profit peak organisation for the health and community services industry in Queensland. the Workforce Council promotes the development of a strong, sustainable and innovative health and community services workforce that can respond effectively to the challenges presented by an ageing and increasingly diverse population.

We work collaboratively with government, industry organisations, workplaces, individuals, education and training providers and other stakeholders to ensure a viable workforce into the future.

For more information visit www.workforce.org.au

the Workforce Council acknowledges Aboriginal and torres Strait islander people as the original inhabitants of Australia and recognises these unique cultures as part of the cultural heritage of all Australians. in keeping with our commitment to reconciliation, we respectfully acknowledge the traditional custodians of the land on which we do our work across Queensland. We recognise the important role Aboriginal and torres Strait islander people have within community and country. We pay our respects to the elders of this land; past, present and future.

For more information on our commitment to reconciliation visit www.workforce.org.au/about/reconciliation

ABOUt US

ACKNOWLEDGMENt

tABLE OF CONtENtS

04061012

142022

Chair’s report

Board 2011-12

executive report

highlights

Finance Sub-Committee report

industries reference Group

Board Member Attendance

4

the saying “may you live in interesting times” has certainly rung true for the Workforce Council this year. We have experienced the highs and lows associated with an organisation that relies predominantly on contracted work to maintain our innovative and high-quality assistance to industry. We have been successful in tendering for several pieces of work throughout the year, including the renewal of the professional Support Coordinator Queensland project which has been extended for a further three and a half years from 1 January 2013. however, like many other organisations in the industry, our work has been affected by the Queensland Government’s budget cuts, which have resulted in the loss of decade-long contracts for the integrated Workforce Development Strategy, Disability Sector training Fund and resident Support program workforce strategies.

this year the Board has focussed its attention on a number of governance matters to support greater transparency in decision making and create a space for the industry expertise and knowledge of Board members to be shared with the organisation. the Board developed and approved a new by-law that requires the reporting of Board member participation in governance responsibilities including meeting attendance. this information appears in this Annual report for the first time and in future reports will be accompanied by similar information for industry reference Group members.

in July 2012 the Workforce Council turned 21. Since its inception, the organisation has been through a number of transformations and reconfigurations to ensure that we are best placed to lead and serve the industry into the future. twenty-one years ago we started out as an organisation focussed on providing vocational education and training advice to the state and commonwealth governments. Since then we have moved to lead a more industry-centred approach, creating an understanding of the specific workforce issues that employers and employees face as they build and develop quality health and community services tailored to meet the needs of their communities. Most recently we have been an industry organisation dedicated to collaborative partnerships to meet the workforce needs of industry employers. this work now includes working to profile and promote the broad social and economic contributions of the industry, creating opportunities for the commonality and uniqueness of industry, sectors and regions to be identified and addressed. We have taken an active role in educating, influencing and aligning a range of people, organisations and institutions of the critical workforce planning and industry development priorities required to deliver high-quality services provision and leadership across the community and the economy.

Whilst we have commenced 2012-13 with a degree of uncertainty and have needed to reduce our services and staff, the Board feels certain that this period is an anomaly in our organisation’s long-term growth. through our staff we have developed an effective and professional business, focussed on building the capacity and profile of the industry. We have been extremely successful in changing the nature of the dialogue and increasing the understanding and importance of workforce planning and development. We have, and will continue to, actively pursue projects that deliver on this agenda.

Our future is bright, the industry’s future growth will be strong and the need for a skilled, adaptable and resilient workforce is paramount. i commend the Workforce Council and thank the Board and staff of the organisation for their unwavering work to underpin this industry, the community and the economy.

Warren LockeChairperson

CHAIRʼS REPORT

5

Michelle RobertsonAustralian Services Union

DepUty ChAir

Mick Davisparamedics Australasia (QLD Chapter)

treASUrer

Graham ArndtCentacare Community Support Services

Karen Dawson-SinclairGanyjuu Family Support Service

Michael de BrenniUnited Voice

JULy – DeC 2011

BOARD MEMBERS 2011-12

Warren LockeQueensland health

ChAir

6

Lucy Fisherprivate hospitals Association of Queensland

Tanya HallQueensland Council of Social Services

DeC 2011 – MAy 2012

Lyndall HulmeQueensland Council of Social Services

JULy – DeC 2011

Sheila HunterUnited Voice

DeC 2011 – JUne 2012

Diana InnesCommunity Centre and Family Support network nQ

Fiona MalcolmQueensland Council of Social Services

MAy – JUne 2012

Noel MullerBundaberg Consumer Advisory Group

Sharon SeymourUnitingCare health

Esme StrydomSt Vincent’s and holy Spirit health

Florence WilliamsQueensland Aboriginal & torres Strait islander health Worker education program Aboriginal Corporation

7

For many years now the Workforce Council has been steadfastly speaking about the position and value of the health and community services industry and workforce to the broader economy and productivity of Queensland. in 2011-12 this information was finally gathered and formally documented via the Queensland Compact. i had the honour of chairing the Workforce sub-committee of the Queensland Compact that championed the resulting publication The Health and Community Services Industry – Building a stronger economy and a fairer Queensland. Coordinated through the then Department of Communities with the support of Queensland treasury, this publication provides a significant recognition of the size, scope and contribution of our industry.

the publication articulates our $16.2 billion contribution to gross state product annually; our jobs growth in 2011 delivering 80% of all new jobs in Queensland; and cites us as the largest employing industry with 282,000 people or 12.2% of Queensland’s labour market. the publication supports our claim that more attention needs to be paid to developing and supporting the industry’s workforce and employers to sustain productivity and prosperity. this is a powerful story which our industry needs to tell.

We have continued to expand and update this data in our recent industry Skills and Workforce Development report June 2012. these are facts that we all need to grasp and articulate in our endeavours to influence and impact planning and strategic decision making in communities.

As the Chair has acknowledged in his introduction to this report, these are tough times for the Workforce Council. i want to praise and commend the great work that our staff and the industry have been able to achieve through the integrated Workforce Development Strategy (iWDS), Disability Sector training Fund (DStF) and resident’s Support program (rSp) workforce strategies over an unbroken period since commencing in 1999. it is saddening to see the strong commitment and partnerships formed between the Workforce Council and a vast number of organisations and individuals as part of these initiatives dismantled. iWDS was the Workforce Council’s first foray into regional workforce development and led to the successful implementation of the DStF and rSp projects. in time this also enabled our conceptualisation of projects in early childhood, aged care and mental health. these projects have underpinned our ability to articulate and represent the broader workforce development needs of the industry right across Queensland.

Mixed with the feeling of loss and disappointment at the conclusion of these projects, is a strong sense of pride and achievement in delivering innovative tailor-made solutions which were led and owned by industry employers. the contracts may be ending, but the resolve of the staff and management to maintain our effective industry connection, collaboration and shared endeavours continues and will endure.

What follows in this report provides a snapshot of our work throughout 2011-12. it is not all that we have done nor is it the only things for which we are rightly pleased. it does, however, provide a broad snapshot of the depth and breadth of the achievements and endeavours we have undertaken and our ability to deliver against our strategic direction and objectives. they are achieved in large part due to the dedication and professionalism of our staff and i thank them all for continuing to commit to enhancing the capability of the industry and the reputation of this organisation. i am proud of what we have achieved. i would also like to thank the Workforce Council’s management team and Board for their support, innovation and insight. Finally, i thank our members, supporters and partners for their dedication to the work of the Workforce Council over this past year.

Wallis Westbrookexecutive Director

EXECUTIVE REPORT

8

9

industry Skills and Workforce Development reportAs the industry Skills Body for health and community services, the Workforce Council provides advice and services to industry and Skills Queensland on a range of workforce development and skills matters across the vocational education and training and higher education sectors. this includes the identification of emerging skills needs, skills investment advice, and sector and regional workforce planning and development activities. One of the key documents summarising this work is the industry Skills and Workforce Development report, which includes an industry-wide overview and 10 further sub-reports detailing the skilling needs of the following sectors:

each report profiles the relevant sector while highlighting gaps occurring between the current workforce and future workforce needs, demand/supply disparities, key achievements and outlooks for the coming year, as well as priorities for the next five and 10 years. As the reports relate to the skills and workforce development issues of the industry, they are of interest to not only managers, leaders and workers within the health and community services industry, but are also relevant to education and training providers, government and council representatives.

new to the 2012 report is the introduction of sub-reports for the primary health Care and Social and Community housing sectors. extensive consultations were undertaken to develop detailed advice for these two sectors, with a specific focus on gathering information about the short and long-term consequences of government policy and reforms impacting on the sectors and their workforces.

2011-12 HIGHLIGHtS

PARTNERING WITH THE INDUSTRY

• Aged and Community Care• Child Protection• Children’s Services• Community Mental Health• Community Services

• Disability• Hospitals and Other Health Industries• Primary Health Care• Social and Community Housing• Youth Services

10

Community Mental health Workforce Strategythe Community Mental health Workforce Strategy has come to a close after two years of leading an industry collaboration to identify and implement workforce solutions within the community mental health sector in Queensland.

A key achievement of this partnership with Queensland Alliance has been the development of an industry Workforce Action plan created through the cross-sectoral Community Mental health Workforce Leaders Group which included service providers, consumers, peaks, government and training/education providers. this plan prioritised the development of a now completed practice Framework which seeks to create an industry-led and owned body of knowledge centred on ‘person First’ service delivery.

the development of the practice Framework significantly enhanced the ability of this sector to articulate how it wants to progress service delivery into the future. this ground-breaking work, managed by the Workforce Council, is being recognised nationally and will contribute substantially to the national recovery-Oriented Mental health practice Framework. the Workforce Council remains committed to this sector and continues to support the Workforce Leaders Group and implementation of the Workforce Action plan.

the health and community services industry is Queensland’s largest employer, providing jobs for

282,854 people or

12.2% of the state’s labour market (as at February 2012)

Contributing

$16.2 billion to the economy and providing services to

4 million Queenslanders each year

11

Surat Basin Workforce Action planDeveloped as part of the Workforce Council’s Surat Basin initiative with support from regional partner rhealth, the Surat Basin health and Community Services Workforce Action plan aims to ensure the sustainability of human services in the region, and by extension the future economic growth and liveability in the Surat Basin for all industries.

the plan, launched in Dalby on 23 March 2012, recognises that partnerships between industry stakeholders are essential to comprehensively respond to the critical workforce issues shared by organisations in the region. it aims to foster the commitment and capacity of regional stakeholders - including government, non-government and private sector organisations and the education and training sector - to partner, advocate and act to meet the needs of the region.

Key priority Areas identified within the plan include:• Workforce knowledge and data to support ongoing evidence-based planning and

development• Resources needed for integrated service delivery and community development approach• Infrastructure and community resources to support a sustainable workforce• Housing for health and community service workers• Attraction, recruitment and retention of a quality workforce• Education and training strategies.

the Surat Basin health and Community Services Workforce Action Group will monitor and support implementation of the Workforce Action plan over the next three years with the support of the Darling Downs South West Queensland Medicare Local.

the health and community services industry has grown over the past decade in Queensland 57%

in 2011-12 health and community services qualifications accounted for 15% of all student enrolments in Queensland.15%

12

13

INDUSTRY AND REGIONAL DEVELOPMENTindustry forumsOver the course of 2011-12 the Workforce Council was responsible for a number of industry engagement forums to seek advice and input from organisations and communities throughout Queensland. these included regional forums in Cairns and Mackay, as well as Child protection and Children’s Services Alliance forums in South-east Queensland. Additionally, we worked in partnership with other sector bodies including national Disability Services, Queensland Council of Social Service, peakcare Queensland, youth Affairs network of Queensland, the Queensland Compact Workforce Sub-committee, General practice Queensland and Medicare Locals to identify and articulate industry workforce change drivers and emerging needs.

Mackay Industry Forum, 18 August 2011 and Cairns Industry Forum, 17 November 2011in late 2011 the Workforce Council held industry Workforce Development forums in both Mackay and Cairns to enable local service providers, organisations and other stakeholders to participate in the development of cross-sectoral responses to the primary health and community services sector needs in their regions. Both forums were attended by over 70 representatives from local health and community services organisations, government and education and training providers, who delivered feedback on the Workforce Council’s draft workforce issues papers for their region. this input led to the development of the final regional Workforce Development plans for Mackay and Cairns.

Children’s Services Alliance Forum, 16 November 2011hosted in partnership with the Queensland Children’s Services Alliance (QCSA) this Workforce Development Forum for the early Childhood education and Care sector was attended by 50 industry stakeholders. the forum provided an opportunity for QCSA to develop an action plan to progress priority workforce issues, while creating an opportunity for shared inquiry and collaborative problem solving to inform and influence policy and practice in children’s services.

Child Protection Forum, 14 February 2012hosted jointly with peakCare Queensland, this Brisbane forum brought together some 50 child protection professionals for a Child protection Skills and Workforce Development Workshop. the forum gave industry workers an opportunity to discuss workforce issues within the child protection system and assist in the identification of key strategies and actions for the future workforce development, planning and skilling needs for the industry.14

regional Disability Support Workers Mini-Conferencein June 2012 two of the Disability Sector training Fund’s (DStF) regionally-based coalitions held a mini-conference in highfields, north of toowoomba, which brought together 44 support workers and other professionals from the project’s ipswich/West Moreton and South West Queensland regions.

the event explored a range of pertinent issues including:• Appropriate boundary-setting, incorporating reflective practice• Building positive relationships with clients, families and

colleagues• Operating at capacity within the system • Art of Hosting facilitation techniques.

productivity places programthe productivity places program (ppp) was a three-year project which concluded on 30 June 2012. Funded through the Department of education and training, ppp delivered relevant, affordable and flexible subsidised training to address critical skill shortages experienced in both the health and community services sectors.

Over the course of the project, the Workforce Council brokered 34 different Certificate iii, iV and Diploma and Advanced Diploma level health and community services related qualifications to a total of 71 jobseekers and 3,042 workers from over 330 services. in total, some 1,448,356 training hours were delivered by more than 45 registered training Organisations (rtO) across all parts of Queensland.

“it was a good chance to reflect on the south west and client relationship. to reinforce and realise that client needs will change and to support their needs at that particular time in their lives, depending on circumstances.”- Mini-conference participant

15

16

Workforce planning WorkshopsA series of 10 two-day Strategic Workforce planning workshops were delivered across Queensland in: Brisbane; Logan; toowoomba; Cairns; Mackay; townsville; Maryborough; Mooloolaba; and rockhampton during May and June 2012 through the Workforce Council’s integrated Workforce Development Strategy. the workshops were designed around the Workforce Council’s Workforce planning Framework and sought to increase participants’ understanding of workforce planning and development, establish workforce planning skills with individuals and organisations, and promote access to existing tools and resources for workforce planning and development.

A total of 130 participants from community services and health organisations attended the workshops, with 36 participating in a series of three follow-up webinars designed to assist embedding workforce planning practice into service sustainability strategies.

“i am more confident to embark on a workforce plan for my organisation now that i have a framework to work under and have seen through the training that this framework can actually work.” - Brisbane participant

“not just theory. Very practical and showed insight into the real mechanics of nGOs.” - Mooloolaba participant

“i really understand the process through doing the steps using the fantastic suite of tools provided.” - Cairns participant

17

EVENtS & SERVICES

27,715 participants

2009-10 2010-11 2011-12

1,875 professional development

activities

AC

TIV

ITIE

S

REG

ION

AL

SPRE

AD

OF

AC

TIV

ITIE

S39%

25%

18

EVENtS & SERVICESREA

CH

organisations we have contact with

6,254individuals we

have contact with

31,264

39

PSCQ14

IWDS12

DSTF10

OTHER3

Industries Reference Group members69

31 General 10

Regional/remote

6Union

6Indigenous

9Peak

Employer

7

Workforce Council networks

19

ONLINE PRESENCE

CONFERENCE & AWARDS

60,357 visits

37,033 unique visitors

13%

244,780 page views

42news items posted

35%

47%

20

ONLINE PRESENCE

CONFERENCE & AWARDS

266

418

330conference attendees

276awards dinner attendees

114award nominations received

91conference papers received

10%

20%

153%

122%

684social media posts

21

RECONCILIAtION AND INCLUSIONreconciliation Action planthe 2011-12 was significant for the Workforce Council’s commitment to reconciliation, with the completion of the organisation’s first reconciliation Action plan (2010-11) and the launch of a second for 2012-13. Since the organisation first committed to developing a reconciliation Action plan in January 2010, the Workforce Council and its staff have invested a significant amount of time and effort in progressing their individual journey to understand the history and issues facing Aboriginal and torres Strait islander peoples.

Over the course of 2011-12 the Workforce Council has continued to embed culturally-sensitive and respectful practices into the organisation’s day-to-day work and has promoted these ideals to the industry through our work, while actively supporting our own staff to engage with Aboriginal and torres Strait islander cultures and reconciliation through reflective sessions and participation in major events such as nAiDOC week.

Some of the organisation’s achievements in 2011-12 include:• Development and delivery of specific learning activities with the theme of cultural

awareness/inclusion, including Cultural intelligence and Critical reflection, professional Conversations: Diversity, Difference, Cultural Competence, north Queensland Aboriginal and torres Strait islander inclusion Day, Mura Ama Wakaana - people working together, yarn Up - tok Blo yumi, Cultural Competence in practice, and many more.

• In the spirit of National Sorry Day on 26 March, the Workforce Council was a signatory to the Combined Voices Campaign open letter to the Aboriginal and torres Strait islander people of Queensland, published in the Courier Mail.

• Great care was taken to ensure strong representation of Aboriginal and Torres Strait islander culture and reconciliation themes across the programs of the Joint Statewide network Gathering and 2012 Workforce innovation Conference & Awards which took place during national reconciliation Week. this included engaging the advice and support of nancy Bamaga from Black Drum productions in planning the event and securing the involvement of a range of appropriate elders, performers, speakers and artists. A legacy from the 2012 Conference is a large black and white commissioned artwork painted by Goompi Ugerabah, who was on-hand throughout the event, painting and speaking with delegates.

• Workforce Council staff once again had an opportunity to participate in NAIDOC Week through a Workforce Council stall at the Brisbane Musgrave park Family Fun Day and in townsville. paintings created by members of the public at our Musgrave park Family Fun Day stall (labelled respect, recognition and Opportunities) are on display in the Brisbane office as a way to remind and stimulate informal conversations across these themes within our rAp and in our practice.22

yarn Up - tok Blo yumi yarn Up - tok Blo yumi is an innovative new program developed by the Workforce Council to enhance understanding of Aboriginal and torres Strait islander culture, community and history. the program supports participants from the early childhood sector and elders from local communities to deconstruct issues such as racism, colonisation and stolen generation history while co-constructing a positive, richer view of Australia today.

Over the course of six face-to-face sessions, participants are supported to embed the principles, practices and outcomes of the learning frameworks and to meet national quality standards in their own practice. the core elements of yarn Up - tok Blo yumi are recognised as the unit of competence hLthir404B Work effectively with Aboriginal and torres Strait islander people, which can be credited in a range of community services and health qualifications.

yarn Up - tok Blo yumi was successfully delivered to the combined north Queensland and Sunshine Coast regions in late 2011 / early 2012 and has led to shifts in participant attitudes and beliefs about Aboriginal and torres Strait islander people, as well as improvements in their inclusive practices. Following this success, the program is being rolled out in Mackay, Brisbane, and Mount isa, Gold Coast regions.

Action research: A Sense of BelongingFollowing the success of previous regionally-based Action research projects, the Workforce Council this year implemented a single statewide project titled A Sense of Belonging. the project aimed to build the capacity for knowledge and inclusion of Aboriginal and torres Strait islander perspectives that can be weaved through everyday early Childhood education and Care practice.

A total of 24 educators from 12 services across the state were given opportunities to:• Explore the inclusion of Aboriginal and Torres Strait Islander families and children • Deepen their understandings and provide a sense of belonging for families• Link inclusion, cultural competence and integrity with the National Quality Standard

“Critically reflect on their role within their community”• Explore cultural competence ideology in relation to their community and early childhood

care and education profession.

evaluation from the end of the second session, undertaken during the 2011-12 financial year, identified participants’ deepening understanding of an action research approach to learning and a reported shift in their thinking about inclusive practice.

23

LEADERSHIP AND RECOGNITIONWorkforce innovation Conference & AwardsOn 31 May and 1 June 2012, the Workforce Council held the third annual health and Community Services Workforce innovation Conference & Awards at the hilton hotel, Brisbane. Over the past three years both events have progressively grown, and 2012 events boasted more delegates, award dinner attendees and award nominations than ever before.

in recognition of these events taking place during national reconciliation Week, themes and content relating to reconciliation, inclusion and diversity were woven into proceedings, while care was taken to ensure strong representation by Aboriginal and torres Strait islander presenters, artists, elders and organisations across the two days. this included inspiring Welcomes to Country by Maroochy Barambah and Adrian Burragubba, outstanding MC’ing by Suzanne thompson, the painting of a commissioned artwork by Goompi Ugerabah, rocking Awards dinner entertainment by Darren Brady and his band, a keynote presentation by Dr Jackie huggins AM FAhA, and an all-star panel discussion on inclusive workplaces inspired by Michael Kirby.

Over the course of two days a total of 330 delegates attended more than 40 presentations including keynote addresses by World Vision CeO tim Costello, futurist Oliver Freeman, inspirational speaker robyn Moore, leadership expert peter Baines and author, historian and Aboriginal rights activist Dr Jackie huggins, as well as panels featuring the likes of ABC presenter Bernie hobbs, the hon Michael Kirby AC CMG, QLD Anti-Discrimination Commissioner Kevin Cocks, UQ pro-Vice-Chancellor (indigenous education) prof Cindy Shannon, Multicultural Development Association CeO Kerrin Benson, University of Sydney Workplace research Centre Director prof John Buchanan, and many others.

Delegates were encouraged to backchannel discussions via twitter – resulting in 499 tweets including the official Conference & Awards hashtag (#innovation12) over two days.

in 2012 an unprecedented 114 nominations were received, resulting in 25 finalists, and ultimately nine winners. the 2012 Awards Dinner drew a record 276 guests who witnessed the hon Michael Kirby AC CMG presenting the inaugural Michael Kirby Award for inclusiveness and loudly supporting all finalists and winners.

Cathy Reeves @zyndrel

#innovation12 - tim Costello u reminded me

again why we do what we do - for love!!!

Julie Price @ececjp

If people have a problem accepting diversity they

need to lie down & have a bex Justice Kirby

#innovation12

24

Dovetail Queensland @DovetailQLD

Great opening by Tim Costello @workforce_news #innovation12

event. Reminds us to be the glue in the

community. Hope that sentiment sticks!

Majella Fitzsimmons @mfit74

#innovation12 - people will rise and fall to

whatever expectations you have - lets have great

expectations

25

2012 WOrKFOrCe innOVAtiOn AWArD WinnerS:

ABOriGinAL AnD/Or tOrreS StrAit iSLAnDer OrGAniSAtiOn: institute for Urban indigenous health (partnering University Student placements with indigenous health Organisations)

BOArD OF MAnAGeMent: Community Action inc (Cooloola Consolidation project)

COLLABOrAtiVe prACtiCeS: Under 1 roof (139 Club; BriC housing Company; Brisbane housing Company; Brisbane youth Service; Communify; Footprints; Mission Australia; new Farm neighbourhood Centre; Quihn; and the rotary Club of Fortitude Valley)

eDUCAtiOn Or trAininG prOViDer: Metro north Brisbane Medicare Local (Cert iV in Medical practice Assisting)

hUMAn reSOUrCe MAnAGeMent: Synapse (Well)

LeArninG CULtUre: Queensland Ambulance Service (QAS Clinical practice Manual education: An engaging vehicle for change)

MiChAeL KirBy AWArD FOr inCLUSiVeneSS: Mission Australia (Going places Mentor Component, Cairns)

rUrAL AnD reMOte SettinG: Kaloma home for the Aged, Goondiwindi

WOrKFOrCe ChAMpiOn: Anita White (Goodstart early Learning, Central Queensland)

26

Organisation Wide Learningin July 2011 the Workforce Council’s human resources team developed a new annual staff planning, development and appraisal process. Comprised of several sections, the process is designed to facilitate meaningful conversations with staff regarding: achievements in relation to Kpis within their role, personal and professional capabilities, overall performance assessment, forward achievement planning, and future professional development.

Between August and October 2011, all staff participated in an annual appraisal process with their supervisor using the new model. During this process information regarding both training and professional development needs for all staff were identified and collated into an Organisational Wide Learning program. Areas identified in the January to July 2012 plan included enhancing facilitation and computer skills resulting in 48 staff accessing intermediate and advanced spread sheet training and 45 staff participating in facilitation workshops like Art of hosting and harvesting conversations and the development of a team of participatory leadership process practitioners.

participatory Leadershiphaving identified participatory leadership as a central element within the Workforce Council’s approach to industry leadership and workforce planning and development, we have partnered with the Art of hosting worldwide network of practitioners to deliver seven participatory Leadership training events to over 400 health and community services sector leaders throughout 2011-12.

the Art of hosting is a practice ground for all who aspire to bring out the best in others. it uses simple yet powerful conversational techniques to improve the effectiveness of group processes and is ideal for supporting participatory leadership practice, engagement and change management programs, client or community consultations, and many other situations where groups are involved.

the Workforce Council has received glowing feedback from this program, with many participants indicating that since their involvement they have begun using the methodologies in their own workplaces and are seeing noticeable improvements in the way their co-workers relate and work together.

the Workforce Council has invested in the development of Art of hosting practitioners within our own workforce and will be using this to continue assisting the industry adopt participatory leadership models of practice.

27

the 2011-12 financial year has been a period of increased activity for the health and Community Services Workforce Council, yielding a 28% increase in revenue compared with the year previous. this growth is largely attributed to contributions from the productivity places program (ppp) and the Strategic investment program. Spending during 2011-12 also increased substantially, with a 45% rise in expenditure in-line with the terms of current funding agreements which require all previous year’s unspent funding be expensed.

FINANCE SUB-COMMITTEE REPORT

INCOME AND EXPENDITURE the Workforce Council received a total of $15.5 million in revenue, with $14 million comprised of Government funding and the balance being derived from activity fees, brokerage, sponsorship and bank account interest. the total expenditure for the period was $15.6 million, with approximately $4.6 million spent as part of the ppp and Skills Cluster programs, $5.1 million expended on regional and statewide activities, and a further $4.5 million allocated to wages and on-costs, leaving a balance of $1.4 million representing operational expenses.

the overall financial position for the end of the year is represented as follows:total income (less) $15,586,719total expenditure $15,684,545resulting in an Operating Deficit ($97,826)

• Adding to this figure the amount of $4,169,254, which represents the amount of unexpended funding brought forward from previous years

• Less the transfer of Project Earnings $2,990,129 to organisational funds• Less the transfer of provisions for future expenses $73,233• Less the total amount of funding to be carried forward to the 2011-2012

financial year $1,508,326• This amounts to a net reduction in retained earnings for the 2011-2012

financial year of $500,260

28

ASSEtS AND LIABILItIES the organisation retains a healthy balance sheet with total assets of $6,626,906 and total liabilities of $3,516,427 including:• Provisions for long and annual leave $377,925• Generated income from training fees carried forward $313,628• Project funds unspent $1,194,698• Other current liabilities $1,305,751

(GSt, pAyG, superannuation, etc)

the excess of assets over liabilities represents the organisation’s Accumulated Funds of $3,110,480 which is represented by the following figures: General expenses reserve $70,710Funds set aside for Christian Ministry & ppp $69,535 project earning reserve $3,688,843Accumulated funds (as at 1st July 2011) ($218,349) Accumulated funds (as at 30th June 2012) ($500,260)total of Accumulated Funds $3,110,479

the Board acknowledges the persistence and diligence of the Workforce Council’s Finance team led by regina hamilton and the high-level corporate financial skills of our executive Director Wallis Westbrook.

Mick Davistreasurer

FINANCE SUB-COMMITTEE REPORT

29

INDUSTRIES REFERENCE GROUP 2011-12eMpLOyer

Glenys Webby, Blue CareWarren Locke, Queensland health - Clinical Workforce planning and Development BranchSharon Seymour, UnitingCare health rachel Watson, Mission Australia Brisbane Community Servicesirene Waters/Barbara Lewis, UnitingCare Community (head Office)Amber Simpson, Creche and Kindergarten Association QLDGrant Weaver, Churches of Christ Care in QLD

GenerAL

Lorelle Benson, Barrier reef institute of tAFeChristine Kerr, Charlton Brownteena Sapwell, tLC training SolutionsCatherine norris, Australian Community Services employers AssociationMark Francis, Department of Communities, Child Safety and Disability Services head Officenarelle Cossettini, Australian Child Care Career Optionshoward Karger, School of Social Work & Applied human Sciences UQLeonie power/Katie Brown, ACQ education instituteMae Wilson, tropical north Queensland institute of tAFeJane Bourne, the Gowrie QLDKatie Brown/Sue Sunderland, the Bremer institute of tAFeCristy Dieckmann, Queensland Association of independent Legal Services incChristine Mahony, Kath Dickson Family Centre Association incGraham Arndt, Centacare Community Support ServicesJill McKay, Brisbane youth Service - Centre for young WomenKristina Farrell, United Synergiesthomas Block, MADeC LtdSimon Versteegen, Australian Dental prosthetists Association (QLD) incSue Sunderland, Cunningham CentreMargaret Wedge, Sterilizing research & Advisory Council of Australia QLD incelizabeth Smith, horizon College of health & Community ServicesChris Mitchell, health Workforce Queenslandesme Strydom, St Vincent’s & holy Spirit health

30

INDUSTRIES REFERENCE GROUP 2011-12

professor MaryLou Fleming, Faculty of health QUtDr tony Badrick/tony Jennings, Sullivan nicolaides pathology taringaKaren Dennien/Julia Leigh, General practice Queenslandterence Seymour, UnitingCare health MaroochydoreKathy Faulkner, Women’s health Queensland Wide incDavid Liddy, Metro north health Service Districtphillip Barrow/Simone ross, Metropolitan South institute of tAFeChris Schluter, Career employment Australia inc

inDiGenOUS

Garth Morgan, Queensland Aboriginal & torres Strait island human Services CoalitionDion tatow, Queensland Aboriginal and islander health CouncilMargaret hornagold, Darumbal Community youth Service incKaren Dawson-Sinclair, Ganyjuu Family Support ServiceFlorence Williams, QAtSihWepACelizabeth Adams, Goolburri health Service

peAK

Valmae rose, national Disability Services LtdMargaret ponting, Queensland Community housing CoalitionLindsay Wegner, peakcare Queensland incClaudia Cunningham, Australian Community Workers Association (QLD Branch)Lyndall hulme/Fiona Malcolm, Queensland Council of Social ServicesLucy Fisher, private hospitals Association of QueenslandMick Davis, paramedics Australasia (QLD Chapter)Michael Webcke, Australasian Society of Anaesthesia paramedical OfficersCristy ross, Optometrists Association Australia Queensland Branch 31

reGiOnAL/reMOte

Samara thomas, Capricornia in-home Child Care ServiceKaren Dini-paul, Act For KidsDiana innes, Community Centres & Family Support network nQKim Whitmell, Capricornia respite CareBrenda-Anne parfitt, Burdekin Flexible Support Service incnaomi Lindenberg, Mount isa Community Development Association incnoel Muller, Bundaberg Consumer Advisory Group incSharon Van eck, primary health Care Chronic Disease ManagementLorelle rounsefell, Queensland health Mackay health Service DistrictSharon Lofthouse, Southern Queensland institute of tAFe

UniOnJohn Spriggs, Queensland independent education UnionMichelle robertson, the Services UnionMichael de Brenni/Shelia hunter, United VoiceKim McDowell, togetherKym Barry, Queensland nurses UnionChristina Ong/Amanda richards, Queensland Council of Unions

32

33

IRG CATEGORY NAME PERIOD OF SERVICEBOARD

MEETINGS ATTENDED*

IRG MEETINGS ATTENDED

EMPLOYER Warren Locke (Chair) July 2011 – June 2012 4/7 2/3

EMPLOYER Sharon Seymour July 2011 – June 2012 6/7 3/3

GENERAL Graham Arndt July 2011 – June 2012 6/7 2/3

GENERAL Esme Strydom July 2011 – June 2012 4/7 1/3

INDIGENOUS Karen Dawson-Sinclair July 2011 – June 2012 0/7 0/3

INDIGENOUS Florence Williams July 2011 – June 2012 4/7 3/3

PEAK Lucy Fisher July 2011 – June 2012 7/7 2/3

PEAK Lyndall Hulme July – Dec 2011 3/4 1/2

PEAK Tanya Hall Dec 2011 – May 2012 1/3 0/1

PEAK Fiona Malcolm May – June 2012 0/0 0/0

REGIONAL/REMOTE Diana Innes July 2011 – June 2012 4/7 2/3

REGIONAL/REMOTE Noel Muller July 2011 – June 2012 6/7 1/3

UNIONMichelle Robertson

(Deputy Chair)July 2011 – June 2012 6/7 3/3

UNION Michael de Brenni July – Dec 2011 3/4 0/2

UNION Sheila Hunter Dec 2011 – June 2012 2/3 0/1

CO-OPTED MEMBER Mick Davis (Treasurer) July 2011 – June 2012 5/7 3/3

BOARD MEMBER AttENDANCE

* Totals do not include the scheduled June 2012 meeting which was deferred until July 2012

34

BOARD MEMBER AttENDANCE

35

health and Community Services Workforce Council inc.

Ground Floor, 303 Adelaide Street Brisbane QLD 4000Unit 1, Level 2, 390 Flinders Street townsville QLD 4810

e. info@workforce.org.au w. www.workforce.org.aup. (07) 3234 0190 f. (07) 3234 0474