workforce engagement - donoralliance.org · mission vision donor alliance saves lives through organ...
TRANSCRIPT
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Laura Jeffries, Director or Human Resources
Andrea Smith, Director of PR / Communications
Sarah Snow, Human Resources Manager
Brett Campbell, Tissue Recovery Manager
Karan Collins, Hospital Development Director
Category 5
Workforce Engagement
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MISSION VISION
Donor Alliance saves
lives through organ
and tissue donation
and transplantation.
Maximizing all
donation
opportunities
Integrity
Leadership
Excellence
Accountability
People First
CO
RE
VA
LUES
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COLORADO
Donation Service Area
WYOMING
25 Donor
Hospitals
87 Donor
Hospitals
Key Customers
4 Transplant Centers
2 Tissue Processors
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WHY
HOW
WHAT
To Save Lives
Listening
Engaged Workforce
WHY HOW WHAT
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Takeaways
1. The Key to Workforce Planning: Collaboration
2. Making Candidates & Workforce Community Ambassadors
3. Listening Drives Workforce Engagement
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Gather & Analyze InputsValidate & Develop
StrategiesPresent Final Strategic Plan & Budget to BOD for Approval
Evaluate & Set DirectionDevelop & Deploy
Strategic FrameworkValidate Plans, Budgets, Goals
& Performance MeasuresDeploy Strategic Plan
Evaluate & Improve the Strategic Planning Process
Q1 Q2 Q3 Q4
1 3 7
2 4 6 8
9
The Key to Workforce Planning: Collaboration
Align People, Process, Tools, Technology & Related Metrics
5
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The Key to Workforce Planning: Collaboration
A fact-based, systematic
process for capability and
capacity is not evident.
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The Key to Workforce Planning: Collaboration
Quality
Systems
Information
Systems
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VolunteerWorkforce
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Volunteer Engagement
53%2016
78%2018
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Making Candidates & Workforce Community Ambassadors
COMMUNITY
VOLUNTEERS CANDIDATES
EMPLOYEES
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Results
37%2018 new hires
had been
previously
declined.
34%of active
Advocates for Life
Volunteers are
donor families.
11%First-year turnover
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One way you are a
community ambassador for
your organization
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Listening Drives Workforce Engagement
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Monthly Leader Rounding with Staff
96% 96%
95%
97%
80%
82%
84%
86%
88%
90%
92%
94%
96%
98%
100%
2015 2016 2017 2018
% o
f Pa
id W
ork
forc
e
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Listening Drives Workforce EngagementAnnual Engagement Survey
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Annual Engagement Survey: My Opinions Seem to Count
68%
75%
83%
70%74% 74% 75%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2016 2017 2018
% F
avo
rab
le
Donor Alliance Overall Top Quartile Top Decile
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Listening Drives Workforce EngagementLeadership Personal Goals
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Annual Engagement Survey: Engagement Index
86%
89%90%
92%
87% 87% 87% 87%
90%
75%
80%
85%
90%
95%
100%
2015 2016 2017 2018
% H
igh
ly E
ng
ag
ed
Donor Alliance Overall Top Quartile Top Decile
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Listening Drives Workforce EngagementSurvey Participation
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Retention of Specialized Staff
84%85%
86%88%
50%
55%
60%
65%
70%
75%
80%
85%
90%
95%
100%
2015 2016 2017 2018
% S
taff
Re
tain
ed
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Listening Drives Workforce EngagementOverall Result
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Organizational Turnover
17%
14%16%
12%
31% 32%33% 33%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
2015 2016 2017 2018
% T
urn
ove
r
Donor Alliance Overall BLS (Healthcare)
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OCTOBER 30, 2019SAVE THE DATE!
www.donoralliance.org/baldrige
SHARING DAY IN DENVER, CO