workforce now comprehensive services features overview guide (1)

ADP Workforce® Now Comprehensive Services

Features Overview Guide

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Executive Summary 1

Comprehensive Services 2

Integrated Tools and Technology 3

A Higher Level of Service 6

Additional Services Available 6

Comprehensive HR 7

Comprehensive Benefits 10

Comprehensive Payroll 11

Why ADP Workforce Now® Comprehensive Services? 12

Contents

Executive SummaryThe ADP Workforce Now® Comprehensive Services solution provides products and services that span the entire employee life cycle, from recruitment to retirement. We bring together a powerful set of online tools and personalized service which you and your employees can access through one portal, one phone number, and a designated support team.

experience the Benefits of ADP Workforce Now Comprehensive servicesWith one-stop shopping for the industry’s most comprehensive mix of technology, services, and industry specialists, ADP Workforce Now Comprehensive Services allows you to:

• Work with someone who has made your success their goal. We help you develop a game plan to achieve your vision of success, and assist in executing against that plan.

• Leverage a team of specialists who know you and your business and will work with you to support your business objectives.

• Drastically reduce redundant and time consuming tasks, so you can focus on developing employee relationships, accomplish established objectives, and help your organization become more successful.

• Instill confidence by remaining in HR and payroll compliance with minimized risk of fines, penalties, and lawsuits.

• Configure a business process outsourcing solution that best suits your organization’s human resources, benefits, and payroll needs.

Make the most of resources saved by concentrating on corporate objectives and let ADP’s outsourcing solution assist in all aspects of human capital functions: HR, payroll, and benefits. The ADP Workforce Now Comprehensive Services solution, supported by ADP’s leading technology, provides a higher level of service at a fraction of the cost of a large team of HR professionals.

ADP’s Comprehensive Services is the most comprehensive workforce management solution on the market today – giving you a distinct competitive advantage in your industry.

1 Features Overview Guide ADP Workforce Now

ADP Workforce Now Comprehensive Services FeaturesThe ADP Workforce Now Comprehensive Services solution spans the employee life cycle. Gain integrated tools and technology, as well as unparalleled service to support core payroll, benefits, and HR administration needs from recruitment to retirement.

Benefit from a broad set of solutions that help organizations:

• Do more with less • Stay current with regulations and minimize risk

• Improve the bottom line• Find, grow and keep great people

Comprehensive hrApplicant Tracking Tool1

Background and Drug Testing*Basic Compensation ManagementCompensation Benchmarking1

Compliance WebinarsCustom Onsite Training*Federal COBRA AdministrationHR Best Practices and Forms Library HR, FMLA, ADA, EOC, and Title VII GuidanceInstructor-led HR Training*Job Description Creation for New PositionsLabor Law PostersOnline Professional Development Courses1

Online Safety Training1

OSHA Forms, Guides, and TrackingPerformance Management Tool1

Unemployment Claims Administration*Recruitment Services*Safety HotlineTalent Center of Excellence1

Wage Garnishment Support

Comprehensive BenefitsBenefits Reporting Tools and Templates

Document CloudDocument ManagementFederal COBRA Administration

Leave Administration/Total Absence Management (TAM)Legislative ChangesLife Administration*Monitor HealthcareOpen Enrollment GuidancePremium Deduction and ProcessingTotal Absence ManagementVendor Invoice Reconciliation

Comprehensive PayrollAuditing and Reconciliation of Time and Attendance DataCompany Operating Procedures for Payroll PoliciesException ProcessingFull Wage Garnishment ServicesOff-cycle ProcessingTax Registration ServicesTime and Attendance ModuleWage and Hour Compliance Guidance

ADP Workforce Now Comprehensive services

* Fee-based option ¹ Availability based on client configuration

2Features Overview Guide ADP Workforce Now

• 401(k) Plans*• ACA Reporting• ADP Payroll and Tax Processing• Analytics and Benchmarking*• Benefits Enrollment Tools• Commuter Benefits Cards*• Dedicated Relationship Manager• EEO-1 and Vets-100

Reporting Capabilities

• Employee and Manager Self-Service Tools

• Employee and Manager Service Center• Flexible Spending Accounts*• General Ledger Interface• Insurance Carrier Connections• Leave Tracking Tool• Monitoring of Pertinent

Regulatory Changes

• One Portal to Access it All• Pay-by-Pay Workers

Compensation Coverage*• Payroll, HR, Benefits1, Recruiting

& Staffing,1 and Reports Modules• Periodic Newsletters, Alerts, and Tips• Screening and Selection Services• Time and Attendance Interface

Comprehensive Servicesintegrated Tools and TechnologyADP Workforce Now, our integrated technology platform, is standard with the Comprehensive Services solution. This single-source solution delivers the robust HR technologies enjoyed by leading Fortune 500 companies designed specifically for mid-sized organizations. The integrated modules of ADP Workforce Now support the entire employee life cycle through a single point of access.

employee relations

Not only is ADP Workforce Now a one-stop access point for ADP Payroll, Time & Attendance*, HR, and Benefits1 modules, but it also acts as an intranet for communicating accurate, timely information to employees and managers while reinforcing your corporate brand. Add a company logo and color palette, and then use the content management tool to post important documents such as:

• Company vision and mission statement

• News and announcements

• Company policies and handbook, with a Policy Acknowledgement tracking feature

The system’s security access feature allows administrators to create groups and post targeted content for secure viewing by designated groups. Customized manager and employee workflows can be designed to meet the unique demands of your business.

employee and manager self-service

ADP Workforce Now automated employee self-service tools do more than increase employee engagement and satisfaction. They also free up managers to focus on strategic initiatives rather than time consuming administrative tasks. When employees need help with self-service functions, detailed online support is always available. ADP Workforce Now empowers employees to do more for themselves, such as:

• Change their personal information

• Make changes related to life events such as moving or having a baby

• View pay statements, W-2 information and change federal tax information

• Set up direct deposit

• View the company directory

Similar to employee self-service tools, ADP Workforce Now automates routine processes for managers so they can spend more time helping to build the business. For example, ADP Workforce Now manager self-service empowers managers to:

• Conduct and document performance reviews

• Approve employee vacation requests

• Eliminate repetitive tasks such as data re-keying



Getting startedDuring the onsite kick-off meeting your ADP Relationship Manager will share digital welcome kits that that provide information about the available services, how to access them, and where they can go for questions.

For new hires, ADP ensures that relevant personal information is captured in the Payroll, HR, and Benefits1 modules and reports are submitted monthly to appropriate agencies. In addition, they are provided with Welcome Kits that contain important information about using self-service tools and working with ADP.

Payroll & TaxManage your entire payroll process with a flexible system that is easy to learn and use. ADP helps administer payroll with:

• Checks and direct deposit - Employees’ paychecks are delivered to your workplace ready for distribution or you can choose direct deposit, a timesaving electronic payment option that deposits your employees’ pay directly into their bank accounts.

• Tax administration and filing - ADP prepares, files, and deposits appropriate federal, state, and local taxes and provides the required reporting to relevant tax authorities. ADP also responds to any associated inquiries from tax agencies.

• ADP’s infoLink General Ledger interface – Create an import ready file that contains your payroll journal entries to use in the more popular general accounting programs. With this interface manual journal entries are avoided as well as the expense of developing custom interfaces to connect your payroll and general ledger.

• Wage garnishment processing - ADP handles complicated calculations on court-ordered garnishments, levies and child support payments and makes payments to the appropriate agencies.

• year-end Processing - ADP handles your company’s year-end reporting requirements, direct reporting to the proper tax authorities and statements of deposits and filings made on your behalf.

• Payroll reports - Use the payroll module to print reports that help you verify data entry hours and earnings before you submit your payroll and analyze on-going payroll totals, employee deductions, personnel changes, quarterly tax reports, records and forms.

• Time & Attendance module* - ADP can provide you with the Time & Attendance module, an automated employee time and attendance management solution that can help you tighten control over your labor costs through improved wage and hour compliance, simplified employee scheduling and access to more timely, accurate labor data.



Benefits1

ADP’s suite of leading-edge applications and tools gives you more control over how your benefits administration functions are managed and delivered with:

• enrollment tools - Reduce labor costs by enabling employees to make their own benefit elections or changes when a life event occurs. Administrators can customize the open enrollment experience based on the needs of the employees and organization.

• integration with ADP Payroll - Automate and integrate premium deductions and processing.• employee summary report and hiPPA certificates - Help ensure tax and regulatory compliance

without adding to your administrator’s work load.• insurance carrier connectivity• Vendor invoice reconciliation tools• Access to informative audit trails

reporting

ADP Workforce Now includes an extensive library of standard reports for payroll, HR & benefits, and time & attendance, plus a robust report writer to create custom reports and gain valuable insight across multiple workforce management functions. The Reports module makes it easy to communicate critical information to other users within the organization. Distribute reports electronically, provide access that enables team members to run their own reports, or export report data to other applications for the utmost analytical flexibility.

This online reporting tool makes it simple to create a wide range of user-defined reports using current and cumulative data from any of the ADP Workforce Now Payroll, HR & Benefits, and Time & Attendance* modules. The Reports module also eases and automates compliance and regulatory filing with EEO-1 and Vets-100 reporting capabilities. Use the advanced reporting tool to respond to inquiries more accurately and efficiently as well as to automate report distribution.

ACA Center of excellence

The ADP ACA Center of Excellence, an extension of ADP Workforce Now Comprehensive Services, is here to assist you to make sense of complex administrative requirements by combining our innovative technology solution with unmatched service and hands-on expertise. This is the ‘partner’ aspect you’ve come to count on with ADP Workforce Now Comprehensive Services, as we help companies adapt to complicated legislative and regulatory changes and navigate evolving compliance requirements.

We’re talking about a direct line to some of the industry’s finest, most educated benefits and compliance specialists who work with a diverse group of organizations. An extension of your own workforce who will:

• Provide trending, analyses, and best practice development for managing ACA compliance• Deliver solution support for ADP Workforce Now ACA features and reports• Share sample employee and manager communications to better educate your workforce on the ACA• Encourage you to take full advantage of our continuous education program which includes: webcasts,

newsletters and timely compliance updates compliance requirements.

separations

Minimize liability and ensure a smooth transition when separating from your company. Along with regulatory compliance guidance, ADP provides:

• Guidance and useful forms on employee terminations, exit interviews, and return of company property.

• ADP Total Tax PlusTM - ADP processes unemployment claims, pre-separation consulting, and status updates on any pending claim upon request and unfavorable determinations review.




A higher Level of serviceA higher Level of service

Your designated ADP Project Manager and Relationship Manager will partner with your organization during the implementation of the Comprehensive Services solution. They will work with you to help you fully utilize the solution and maximize its benefits to the organization.

employee and manager service Center

ADP Workforce Now Comprehensive Services provides employees and managers with a designated phone number to access the Employee and Manager Service Center. The service center professionals are available to answer questions and requests regarding self-service tools, personal or data changes, and payroll deductions. The service center professionals make it their business to provide your employees with superior service and support just as you would.

Team of specialists

At ADP, there is a team of professionals who know your business and depending on your choice of offering, are there to execute HR, benefits, or payroll administration. In addition to your ADP Relationship Manager and the Employee and Manager Service Center, this team of specialists in Human Resources, Benefits, Payroll, Risk and Safety, and Recruiting know your business and can address strategic and compliance questions. The members of this team have extensive and detailed backgrounds and will apply their expertise to your specific business objectives.

monitoring of regulatory Changes

Staying on top of constantly shifting regulatory and legislative changes is time consuming and tedious. ADP enables you to keep abreast of change by providing periodic newsletters, alerts, and tips that are relevant to your organization. Through clear and timely awareness updates supported by a knowledgeable team, we help you stay up to date and avoid administrative errors.

Additional services Available Flexible spending Accounts (FsA) Administration*

Enable eligible employees to pay for certain medical and dependent care expenses with pre-tax dollars. ADP FSA Administrative services include: payroll integration to automate deductions, enrollment support, daily claims processing, flexible payment options, quarterly participant statements and activity reports, and a self-service website for administrators and employees to access.

Commuter Card Plan and Administration*

ADP offers administrative services to process pre-tax transit benefits and online commuter benefit services. ADP helps implement qualified plans to meet specific employee needs, administer and support transportation and parking employee savings accounts. This includes: automated payroll deductions, web access to service and support, and secure access to participant information.

Workers Compensation services – ADP’s Pay-by-Pay® *

Integrate your workers’ compensation premium payments by using ADP’s Pay-by-Pay program. It can help you eliminate the large, up-front premium deposits, accurately calculate and collect your premium payments each pay period, and pay only what you owe for workers’ compensation premiums, when you owe it.

401(k) and retirement services*

ADP offers a comprehensive defined contribution plan with diversified options, professional trustee services, record keeping and up-to-the-minute employee communication. ADP 401(k) administrative services include: payroll integration, enrollment materials and support, investment options, participant communications, quarterly participant statements and activity reports.



Comprehensive HR

ADP Workforce Now Comprehensive HR is a flexible support system which brings together the best of ADP Workforce Now technology and services, access to HR expertise, and a Relationship Manager, to take your business to the next level.

The Relationship Manager is the Trusted Advisor for your executives and administrative team, accountable and responsible for supporting you in meeting your strategic objectives while you retain control of the process.

In addition to the Relationship Manager, ADP Workforce Now Comprehensive HR provides unparalleled service and access to a team comprised of specialists in Human Resources, Benefits, Payroll, Risk and Safety, and Recruiting¹. They know your business and utilize their respective skills and knowledge to partner with you.

Gain a competitive edge by optimizing the Workforce management Value Chain

recruitment & selectionTake advantage of the full range of recruitment tools available through the Recruitment & Staffing module¹, Recruiting Services, and Recruitment Specialists. Choose the level of service that’s right for your organization.

• Customized Job Descriptions - Fill out a questionnaire and work with ADP to develop a job description for your new job postings that avoids language that can put your company at risk according to existing laws and regulations. These job descriptions detail the main duties, qualifications, and responsibilities of particular jobs within your organization to set proper expectations with candidates and employees.

• Benchmark Pay scales¹ - Ensure salaries are competitive and current within your job market. Utilize the compensation analysis tool which enables you to view thousands of job titles in selected geographic locations and review competitive salaries in your industry.

• Applicant Tracking¹ - Engage your managers in the hiring process with interactive workflow and notification through the HR & Benefits module to efficiently track applicants.

• manage Online Job Postings* - ADP is partnered with Careerbuilder.com™ and Monster.com® to dramatically expand recruiting scope. ADP helps develop the employment ad, posts it online, and manages the posting for 30 days and forwards all resumes to a designated email in your organization.

• resume screening* - In addition to the components of the Online Job Posting Service, the ADP Recruitment Specialist screens all applicants and flags the most qualified. You conduct the face-to face interviews and make all final hiring decisions.

• resume searching* - This service includes the Online Job Posting Service and the Resume Screening Service. The Recruitment Specialist searches leading job board databases and forwards 20 qualified candidates that did not apply to the ad. As with the Screening Service you conduct the face-to-face interviews and make all final hiring decisions.

• Background Checks & Drug Testing* - ADP offers a complete array of background checks including: identity validation, educational and professional credentials, past employment, government and criminal records, and drug testing.

• Full service recruitment services* - This complete, innovative recruitment solution includes everything from the initial posting of the ad online, resume screening and searching, to conducting phone interviews. The Recruitment Specialist then forwards the notes and recommendations, as well as coordinates face-to-face interviews with your designated management team who makes all final hiring decisions.

Payroll & Tax Administration

BenefitsAdministration

employeerecords & relations

Training & Development

risk & safety management

regulatory Compliance separations


Talent Centerof excellence

recruitment& selection


Talent Center of excellenceThe success of an organization is largely determined by its most critical asset: its employees. For HR professionals, talent management is a persistent challenge. To help address these sometimes overwhelming challenges, Comprehensive Services is pleased to introduce the Talent Center of Excellence, a team of experts who provide strategies to help organizations meet their talent management goals.

Overview The Talent Center of Excellence provides: • Additional resources: Expands the HR Administrator’s bandwidth, enabling greater focus on both short

and long-term priorities • Consultative support: Approaches needs from a strategic perspective with technology in mind,

increasing value and optimization • Customization: Helps implement solutions that work for an organization’s specific talent management

needs, connecting Operations and Human Resources practices • Dedicated Team: Partners on an individualized basis, providing assistance throughout the project life cycle • Collaboration: Works with Relationship Management, HR and Implementation Consultants, assisting

clients with talent initiative execution.

Diverse Client Base The Talent Center of Excellence provides support to clients of different sizes and complexities across

diverse market segments and industries. Talent Focus: • Shortage of skilled workers • Multi-generational workers • Creating an attractive corporate brand and culture • Developing learning programs that drive business • Measuring employee performance and development • Rewarding and retaining top talent • Career opportunities and succession planning

Payroll Tax & AdministrationAdminister payroll with confidence using ADP Workforce Now Payroll module to minimize redundant administrative tasks and instead focus on strategic initiatives. With 60 years experience in the payroll processing business, ADP not only automates routine tasks, but also provides you with resources to keep you up to speed on tax rate and filing changes and answer your most challenging payroll questions.

Benefits Administration1

From open enrollment and employee communications, to connectivity with insurance carriers and reconciliation of vendor invoices, benefits administration can be the most challenging HR responsibility you have. Address benefits administration more efficiently with the ADP Workforce Now HR & Benefits module.

employee records & relations

ADP Workforce Now Comprehensive HR brings together its full featured HR management system with its value-added services for a more effective solution to manage employee relations. In addition to the employee and manager self-service tools, benefit from:

• LifeCare® - LifeCare saves members time and money by providing members with quality matches to content, providers, products and services in parenting, senior care, legal and financial services, home services, wellness and EAP. LifeCare’s services are designed to help you and all members of your household balance work, life and personal issues.



The EAP services feature access to counseling by Master’s level clinicians and referrals to community services. You will have access to licensed, clinical staff for 3 face to face sessions per year per issue; there is no limit on the number of issues that can be addressed per year.

LifeCare also operates Lifemart®, one of the largest members only online discounts shopping websites, with discounts up to 40% on more than 4 million brand-name products and services, including everyday savings, local and national discounts and limited time offers.

Whenever you need assistance with a work or life issue—or a referral to a provider—LifeCare is always there for you, 24 hours a day, seven days a week.

• real estate services Team (resT) - This special benefit offers assistance to employees in buying or selling a home, preferred mortgage rates, capped lender fees, moving discounts and a counselor to act as your advocate through the process.

• Customized employee handbooks - Using information your company provides such as, paid time off, dress code, and other related topics, ADP develops a handbook to communicate policies and ensure company-wide clarity and understanding. If you already have a handbook, ADP will review your handbook and make best practice recommendations.

Training & DevelopmentADP Workforce Now Comprehensive HR offers a variety of training solutions to match the needs and preferences of individual users. In addition, all ADP courses are taught by certified and experienced staff.

• Online HR, manager and employee self-study courses.¹

• Training on ADP Workforce Now modules as well as access to courses on topics such as HR, regulatory compliance, change management, leadership, coaching and mentoring, safety and end-user desktop.

• Virtual instructor-led HR and manager training*.

• Onsite, instructor-led HR, management skills, and compliance training*.

• Talent Training Tracking - Track employees’ training, education, certifications, skills, and even development goals.

risk & safety managementStay current with OSHA alerts, industry standards, and record-keeping requirements. ADP Workforce Now Comprehensive HR provides:

• Compliance Guidance - Regarding loss prevention, workplace safety practices and Occupational Safety and Health Act (OSHA) regulations.

• Online safety training¹ - Access to a library of self-study environmental, health and safety courses.

• OshA Guidance - ADP provides compliance forms and guides, as well as injury and illness tracking.

• safety hotline - Gain access to a toll-free risk management and safety hotline.

regulatory ComplianceStay current with constantly changing HR related laws and regulations, meeting strict government deadlines, and avoiding costly fines and penalties which can be an administrative burden. ADP provides:

• ADP hr Consultants - Experienced professionals who offer guidance and consultation to reduce risk within your organization.

• hr Best Practices & Forms Library - Online access to forms, policies, and newsletters and an HR encyclopedia.

• FmLA, ADA, eeOC, and Title Vii guidance

• Leave Tracking Tool



Comprehensive BenefitsADP Workforce Now Comprehensive Benefits offers a full-featured benefits administration solution that provides the tools you need to manage the benefits you provide your employees. Further lighten the administrative load and streamline the benefits process by pushing out tasks to an accurate and trusted partner.

Experience the advantage of having a dedicated team of benefits professionals who act as an extension of your HR staff. These highly trained benefits specialists are ready to answer questions and discuss key aspects of benefits with your employees.

ADP Workforce Now Comprehensive Benefits maintains benefits plans and open enrollment criteria for your organization. As a result, you have streamlined and trouble-free open enrollments all year long without diverting your attention from strategic initiatives.

Benefits Administration

In addition to the ADP Comprehensive Services technology and higher level service, ADP Comprehensive Benefits expands upon the workforce management value chain by providing:

• Assistance with developing your open enrollment plan.

• Paper confirmation statements for open and ongoing enrollment.

• Creation and reconciliation of vendor invoices.

• Employee and manager support throughout the enrollment process via the Service Center.

• Updates on Health Care Reform legislation with alerts and newsletters.

• Benefits reporting - Give administrators an intelligent multidimensional view of benefits data through access to templates and standard reports based on point-in-time data.

• Life administration* - ADP helps administer life insurance by:

o Maintaining eligibility information in the HR & Benefits module, submission of life insurance claims, and coordination of the claim between the claimant and the respective benefit provider.

o Disseminating conversion and/or portability information to terminated employees enrolled in benefit plans that offer such options.

• Total Absence management - ADP responds and adheres to frequently changing family and medical leave legislative requirements that typically consume substantial time and resources to research, track, and apply. ADP processes leave requests and disseminates the information in an accurate and timely manner. Unless properly administered leave administration can result in steep financial penalties for employers.


Comprehensive PayrollThe ADP Workforce Now Comprehensive Payroll solution provides administrative relief and compliance guidance with ready access to payroll professionals, a designated Payroll Specialist and leading-edge technology through ADP Workforce Now. The Payroll Specialist knows your company and procedures, and manages the everyday payroll administration and compliance tasks enabling administrators to focus on business priorities.

Payroll AdministrationWith ADP Workforce Now Comprehensive Payroll, ADP manages the most burdensome, day-to-day payroll tasks. Gain the advantages of:

• Working with a Payroll Specialist who knows your business, history, and payroll setup. These specialists serve as a trusted partner for guidance support with payroll and tax processing and payroll best practices to meet your organization’s needs.

• Employee Time and Attendance Management - this automated solution can help tighten control over labor costs through improved wage and hour compliance, simplified employee scheduling, and access to more timely and accurate labor data via the ADP Workforce Now Time & Attendance Module.

• Offloading time consuming and burdensome tasks such as:o Processing employer and employee payroll changes and updates.o Auditing and reconciling time and attendance data in accordance with your pay policies.o Handling tax registration for new jurisdictions.o Addressing employee and manager payroll inquiries and issues through the Employee and

Manager Service Center.o Escalating only issues and exceptions that require your management staff’s or administrator’s

attention or approval.o Identifying overtime trends.

In addition, ADP enables you to keep abreast of change by supporting your compliance efforts and avoiding costly penalties with:

• Guidance on payroll, wage, and hour requirements.

• Proactive notification of tax and regulatory changes through informative newsletters with relevant updates and best practices.

• Access to our payroll professionals to help you effectively navigate compliance changes.

• Unemployment Claims Administration - ADP processes unemployment claims, pre-separation consulting, and status updates with ADP Total Tax Plus.



Why ADP Workforce Now Comprehensive Services?One Access Point for All Tools and servicesAt the heart of the ADP Workforce Now solution is a world-class, integrated technology platform that represents a single, comprehensive user experience and provides the tools organizations need to manage their workforce.

One service experienceADP Workforce Now Comprehensive Services provides a seamless client experience with a single, toll free number for all inquiries. Whether calling about HR, benefits, payroll, or systems and application issues – knowledgeable and courteous representatives will be there to answer your questions.

One Partner to Coordinate it AllSince 1949, ADP has helped over 600,000 organizations by being the world’s most reliable and trusted workforce management business partner. ADP’s mission is to power organizations with insightful solutions that drive business success. Organizations of all sizes in every industry align with ADP for our proven expertise as well as its suite of comprehensive outsourcing solutions that help maintain regulatory compliance and control costs.



The ADP Logo, ADP, ADP Workforce Now, and Pay-by-Pay are registered trademarks of ADP, LLC. Total Tax Plus is a trademark of ADP, LLC. ADP A more human resource. is a service mark of ADP, LLC. All other trademarks and service marks are the property of their respective owners. 04-3301-056 Printed in the USA Copyright © 2016 ADP, LLC.

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