working and leading through challenging times · healthy body stay connected practice positive...
TRANSCRIPT
Caterpillar: Confidential Green
Agenda
• The personal and organizational impact of stressful events
• Leaders’ roles in developing hardiness and resilience
• Difficult conversations
• Supporting distressed employees and preventing workplace
violence
• Using EAP as a leadership tool
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Caterpillar: Confidential Green
Agenda
• The personal and organizational impact of stressful events
• Leaders’ roles in developing hardiness and resilience
• Difficult conversations
• Supporting distressed employees and preventing workplace
violence
• Using EAP as a leadership tool
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Caterpillar: Confidential Green
If the oxygen mask drops
down, put your own mask
on first, before helping the
person next you.
“
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Stress
A natural response to any demand, positive
or negative, placed upon an individual…
…becoming problematic when there is an
imbalance between our coping skills and the
demands of the environment.
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Stressors
Physical Symptoms• Sleep
• Decreased energy
• Appetite changes
• Aches and pains
• Memory and concentration
Behaviors• Relationship conflict
• Social withdrawal
• Lower productivity
• Lethargy
• Reckless and impulsive behaviors
Thoughts and Feelings• Sadness and depression
• Anxiety
• Negatively
• Loneliness
Work Relationships
Family Change
Health Injury
Finances Daily irritations
Even positive events, like holidays
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Those most at risk:
• Severe or chronic health problems
• Significant, multiple, unpredictable, or prolonged changes, particularly
those unwanted or not in our control
• History of emotional problems, trauma or very limited resources
• Financial strain or job instability
• Social isolation
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This is not to suggest, “it’s all in your head.” Those most at risk:
• Severe or chronic health problems
• Significant, multiple, unpredictable, or prolonged changes, particularly
those unwanted or not in our control
• History of emotional problems, trauma or very limited resources
• Financial strain or job instability
• Social isolation
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Caterpillar: Confidential Green
Hardiness isa protective or preventive factor
against stress. How resistant
you are to the emotional and
physical impact of adverse
events. It’s predictive of
Resilience.
Challenge Control CommitmentSeeing change as
an exciting
opportunity for
growth.
A sense of purpose
and self-efficacy.
Confidence that
you can influence
outcomes in your
life.
View life as
interesting, full of
challenges to
overcome.
3 Cs of Hardiness
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Resilience isthe ability- a set of skills- that
allow us to effectively cope with,
rebound from and even learn
from daily stressors, both large
and small.
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Visit EAP.cat.com for more information and resources on Resilience.
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Healthy Behaviors
Healthy Body Positive OutlookStay Connected Practice Mindfulness
The Fundamentals of Resilience
…like time management, work-life balance, hobbies, volunteering and taking on new challenges.
Healthy diet, physical activity, good sleep habits, limiting substance use and regular wellness check-ups.
Right-size social interactions and having at least 1-2 people who offer regular support. Avoid isolation and social withdrawal during stressful times.
Understand your motivation and purpose for work. Slow your body down by practicing relaxation and mindfulness.
Healthy, rationale interpretations of the world around us. Avoid rigid, inflexible thinking.
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Everything can be taken from a man
(or woman) but ...the last of the
human freedoms – to choose one's
attitude in any given set of
circumstances, to choose one's own
way.
“
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Employees want to know what is going on and what to expect. They need to make sense
of things. If they don’t have reliable information, they may rely on unreliable information.
• Be visible and present
• Frequency
• Transparency and openness
• Authenticity
• Informality
• You may be the main source of information. So share often and as detailed as possible.
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Communicate, communicate, communicate
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• Routines and habits reduce the energy needed to make many micro
decisions each day and help increase a sense of predictability and
control.
• Predictable behaviors and interpersonal styles.
• Make schedules and stick to them.
• Expect discipline and consistency from their teams.
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Routines, consistency and predictability
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• They can be authentic at work.
• They demonstrate the value of relaxation while still delivering.
• The encourage their teams to have work-life balance and use
their time off.
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Have fun at work and encourage downtime
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• Set good boundaries between your time, work and people. Recognize when
enough-is-enough.
• Encourage flexibility in your team where possible. Allow employees to set limits
and balance competing demands.
• Be very clear about goals, roles, accountability and expectations
• Identify employees who are under stress. Encourage, support and make
referrals to prevent stress from impacting performance.
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Set limits and encourage good boundaries
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No one gets stronger by avoiding challenges and dodging stress. New challenges stimulate
our minds and create the reward of accomplishment.
• Set demanding short term goals. Encourage your team to take on new challenges, even
during tough times.
• Promote accountability and problem solving. Reward risk taking, persistence and
execution.
• Use challenging times as opportunities for your employees to grow and develop.
• Reassure and build your team’s confidence.
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Ask your team to carry the heaviest things they can
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• Take care of YOUR health. You are a better leader when experience health and
well-being yourself.
• Promote the importance of a healthy lifestyle, particularly during stressful times
• Foster an atmosphere that encourages relaxation and mindfulness, even when
the pace is fact and expectations are high.
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Model good health and promote well-being
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• Be self-aware, empathetic and understand how their
actions impact those around them.
• Stay “tuned in” to the climate AND individuals.
• Show empathy and understanding.
• Adjust your behavior to the needs of the team.
• Focus on relationships and resolving conflicts.
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Build and demonstrate Emotional Intelligence
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• Ensure you have 1-2 close confidents at work and home
• Avoid isolation. Keep the door open.
• Carve out time before/after meetings to socialize and
reconnect.
• Be the person your people want to talk to.
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Stay connected
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• Help employees keep a line of sight between their work
and company’s success, including what is needed during a
crisis.
• Keep them informed.
• Get them involved. Solicit feedback.
• Get them thinking about why we all chose to come to work
today.
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Know the purpose and communicate it
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• Recognize that our perception of the events in our world influence our
emotional and physical reactions.
• Avoid:
- Blame
- Rigid, absolute and black-and-white thinking
- Perfectionism, entitlement thinking and catastrophizing.
- Obsessing over the future or past, and focus on the hear and now
• Recognize negativity in others and talk about it.
Reframe and keep an keep a positive outlook
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Healthy Behaviors
Healthy Body Positive OutlookStay Connected Practice Mindfulness
The Fundamentals of Resilience
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Online Onsite
EAP counselors are
available onsite in
many locations. Learn
more at EAP.cat.com.
CaterpillarEAP.comLocal contact numbers. 27 languages.
Or through our benefits portal
EAP.cat.comGlobal access numbers can be
found at CaterpillarEAP.com
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By Phone
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+1.866.228.0565
+1.309.820.3604
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