working collaboratively: scaling infrastructure, services, learning and innovation

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OCLC Research (ALA Annual 2015 briefing)

http://payload140.cargocollective.com/1/10/343297/5104718/delf_567.jpgWorking collaboratively: scaling infrastructure, services, learning and innovationOhio Libraries Day, OCLC11 May 2016Lorcan Dempsey, OCLC@LorcanD

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1. A collaborative lens

An analysis of North American ICOLC members (85) shows the following as the most often mentioned consortium services:

cooperative negotiation and licensing of electronic resources,

training,

interlibrary loan/document delivery, and

collection sharing

(Unpublished. Malpas, 2014).

Looking at these numbers it seems reasonable to suggest three broad activity areas for collaborative activity: shared service infrastructure; cooperative negotiation and licensing; and professional development and networking.

Looking at these numbers it seems reasonable to suggest three broad activity areas for collaborative activity: shared service infrastructure; cooperative negotiation and licensing; and professional development and networking.

RightscalingInfluencelearning and innovationEconomies and impact

Multi-scalar strategiesHathiTrustCICHathiTrust

OhioLINKOCLCUltimately, consortial activity is about right-scaling, finding the optimal level at which activities should be carried out.

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2.An organizational lens

What business are we in?

Infrastructure, engagement, innovation

Harvard Business Review (1999)

CORE COMPONENTS OF A FIRM

CustomerRelationshipManagement Product InnovationInfrastructureBack office capacities thatsupport day-to-day operationsRoutinized workflowsEconomies of scale importantDevelop new products andservices and bring them tomarketSpeed/flexibility importantAttracting and building relationships with customersService-oriented, customizationEconomies of scope important

EngagementInnovationInfrastructure

Increase engagementThe library in the life of the user

Rightscale infrastructure Shared systems HT, Shared printNew services RDM, Analytics, Scale Innovation & learningThe institutional shape of collaborationScale and diffuse service innovationScale learning 3 Imperatives?

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https://ocio.grc.nasa.gov/gvis/2014/01/gvis-visits-case-cleveland-museum-art/Then: the library was configured around collections.Now: the library is configured around user experiences.

http://library.case.edu/ksl/newsletter/spring2014/

http://matttauber.blogspot.com/2013/11/billy-ireland-cartoon-library-museum.html

Then: the value of a local print collection was central.Now: the library facilitates access to diverse collections and print collections are managed as part of a collective collectionMI-SPI

Increase influenceEconomies and impactIncrease engagementThe library in the life of the userRightscale infrastructure Shared systems HT, Shared printNew services RDM, Analytics, Scale innovation & learningThe institutional shape of collaborationScale and diffuse service innovationScale learning

3.A service configuration lens?

to be vital to the academic enterprise, the Libraries must position itself as an active, engaged participant in solving university-level problems (Looking outside ourselves);

Look to where teaching and research within the academic disciplines and cultural acquisition are moving, and you will see the Libraries skating to the same puck, sometimes as partner, sometimes as leader, always engaged.

Damon Jaggars, The Ohio State University

http://www.yourlightingbrand.com/portfolio-posts/ohio-state-library/https://library.osu.edu/blogs/osulstaff/2016/02/29/from-the-director-february-29-2016-drinking-from-the-fire-hose

CollectionsSpaceTechnical servicesPublic servicesSystemsStudent successSpaceResearch supportSelective curation of the scholarly and cultural recordThenNow?

http://library.case.edu/ksl/aboutus/strategicplan/

Build confidence with research skillsConnection to performance - analyticsEngagement and community improve retentionTeaching

PlaceSupport for research/creationLocal collectionsStudent success

Increase engagementThe library in the life of the userSpaceStudent successResearch supportRightscale infrastructure Shared systems HT, Shared printDDADigital collectionsRDMAnalytics, Increase the scopeof collaboration.

4.Scaling learning and innovation

However, the 'soft power' of consortia in allowing library staff to network with each other, to discuss direction, to come to shared decisions, to 'pool uncertainty' should not be underestimated. The costs of building new shared initiatives are high - building trust and good working relationships take time.

Increase engagementThe library in the life of the userSpaceStudent successResearch supportRightscale infrastructure Shared systems HT, Shared printDDADigital collectionsRDMAnalytics, Scale innovation & learningThe institutional shape of collaborationScale and diffuse service innovationScale learning

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Sheet1Sales1st Qtr42nd Qtr43rd Qtr4To resize chart data range, drag lower right corner of range.

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