working effectively with groups lady cox. who’s the boss?
TRANSCRIPT
Stages of Groups
Created by Bruce Tuckman in 1965
Show the stages of high-performance groups
Help groups identify current stages
Forming
Members are positive and polite Roles and responsibilites are unclear Pride in being chosen for group Initial “silent” leaders take the rein Very short stage, may last only 1 meeting
Storming
Defensiveness, competition, choosing sides People disagree and blame team concept Silent leaders clash for control Overwhelmed by work to be done Stage will take 3-4 meetings or more
Norming
Hierarchy is established Roles are clear and accepted Leaders may have changed A sense of team cohesion, spirit, goals Harmony is attempted by avoiding conflict
Performing
Group has a shared vision and can stand on its own feet
Focus on over-achieving goals Close attachment to the group Members understand each other’s strengths and
weaknesses A lot of work is getting done
Forming
First stage
Introductions
Polite and kind
Very brief
Storming
Conflict on goal
Conflict between members
Groups form
Questioning group
Norming
Agreement and consensus
Progress toward goal
Team cohesion
Natural leaders emerge
Performing
Shared Vision
Autonomy
Effective, cohesive unit
Close attachment
Where am I?
Manage First Impressions
Be careful about artifactsStay away from hot topicsMake discussions non-threatening
Every complainer is a volunteer in disguise.
Listen intentlyGive them control of the problemValue their opinion