working resume 3-16
TRANSCRIPT
WILLIAM M. “MIKE” DORSEY
301 W Armour Blvd., Apt 707 ~ Kansas City, MO 64111
816-325-9016 ~ [email protected]
SUMMARY
Operational Support Specialist with experience in sales and customer service, as well as
maintenance and labor. An efficiency-seeker with the ability to learn quickly and think logically.
Experienced in leading a team, and in training others on procedures essential to the line of work.
Excels in an environment that allows autonomy and offers new and exciting challenges on a
regular basis. Possesses an affinity for gaining new knowledge as well as educating others to
foster a greater understanding.
Excel Expertise Process Improvement
Project Scope Analysis Cross-Functional Liaison
Diverse Business Experience Team Leadership
EXPERIENCE
Kansas City Zoo-Kansas City, MO 2015-
Membership Sales Representative
Process new memberships and renew existing memberships for FOTZ members.
Greet incoming guests and answer inquiries regarding daily events and happenings.
Safehaven ADT Security Services-North Kansas City, MO 2015-
Regional Sales Director
Work with realtor partners to help new homeowners get set up with home security.
Maintained average of 2 hours of talk time with approximately 70 dials per day.
Closed 10 sales on a goal of 5 while still in training.
Bank of America-Kansas City, MO 2012-2014
Personal Banker
Developed new relationships and maintained existing relations with clients, working with
agents in all lines of business to help clients manage their financial lives.
Responsible for over 75% of all sales revenue for the branch.
Exceeded sales goals in previous 3 consecutive quarters.
WILLIAM DORSEY
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eShipping (Engaged in Life)-Parkville, MO 2009-2012
Transportation Analyst (2011-2012)
Developed and implemented a template designed to streamline the process of
calculating savings and putting together final presentations for sales.
Doubled sales productivity by allowing teams build presentations for multiple clients.
Operations (2009-2011)
Consistently put up the highest number of shipments routed daily amongst operations
team.
Initiated and tracked up to 50 shipments a day, using creative thinking and problem
solving to ensure on-time arrival and quality of service.
Best Buy-Kansas City, MO 2008-2010
Sales-TV Department
Sold televisions and accessories, as well as various other electronics and appliances.
The UPS Store-Kansas City, MO 2006-2008
Pack/Ship Clerk
Packed goods to ensure safe transport, and arrange level of service for shipping.
Cold Stone Creamery-Kansas City, MO 2004-2005
Crew Shift Manager
Managed a crew of up to 14 employees during any shift, assigned responsibilities for
crew and set expectations, helped prepare orders for customers.
The National Golf Club-Parkville, MO 2001-2003
Clubhouse Maintenance
Cleaned and maintained clubhouse pools, stocked bars and managed working inventory
for the kitchen.
EDUCATION
University of Missouri-Kansas City, MO – BA in Political Science
WILLIAM DORSEY
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OTHER RELEVANT SKILLS
Intermediate and Advanced Certifications in MS Excel (Johnson County Community
College)
Proficient in MS Word, Excel, PowerPoint, Outlook
Completed internship with the KCMO Department of Emergency Management
Over 3 years of experience volunteering with the Kansas City Public Library acting as a
mentor in the Joy of Reading program
Experienced Boy Scout