working resume
TRANSCRIPT
WILLIAM M. “MIKE” DORSEY
301 W Armour Blvd., Apt 707 ~ Kansas City, MO 64111
816-325-9016 ~ [email protected]
SUMMARY
Operational Support Specialist with experience in sales, customer service, data analysis, and
logistics. An efficiency-seeker with proven abilities in managing time-sensitive projects, multi-
tasking, streamlining processes, and overall organization. Experienced in leading a team, and in
training others on procedures essential to the line of business. Excels in a fast-paced, high-
demand work setting that values individual accountability and responsibility as well as team
contribution.
Excel Expertise Process Improvement
Project Scope Analysis Cross-Functional Liaison
Internal & External Client Relations Team Leadership
EXPERIENCE
Bank of America-Kansas City, MO 2012-2014
Personal Banker
Developed new relationships and maintained existing relations with clients, working with
agents in all lines of business to help clients manage their financial lives.
Responsible for over 75% of all sales revenue for the branch.
Exceeded sales goals in previous 3 consecutive quarters.
eShipping (Engaged in Life)-Parkville, MO 2009-2012
Transportation Analyst (2011-2012)
Developed and implemented a template designed to streamline the process of
calculating savings and putting together final presentations for sales.
Doubled sales productivity by allowing teams build presentations for multiple clients.
Operations (2009-2011)
Consistently put up the highest number of shipments routed daily amongst operations
team.
Initiated and tracked up to 50 shipments a day, using creative thinking and problem
solving to ensure on-time arrival and quality of service.
WILLIAM DORSEY
2 | P a g e
Best Buy-Kansas City, MO 2008-2010
Sales-TV Department
Sold televisions and accessories, as well as various other electronics and appliances.
The UPS Store-Kansas City, MO 2006-2008
Pack/Ship Clerk
Packed goods to ensure safe transport, and arrange level of service for shipping.
Cold Stone Creamery-Kansas City, MO 2004-2005
Crew Shift Manager
Managed a crew of up to 14 employees during any shift, assigned responsibilities for
crew and set expectations, helped prepare orders for customers.
The National Golf Club-Parkville, MO 2001-2003
Clubhouse Maintenance
Cleaned and maintained clubhouse pools, stocked bars and managed working inventory
for the kitchen.
EDUCATION
University of Missouri-Kansas City, MO – BA in Political Science
OTHER RELEVANT SKILLS
Intermediate and Advanced Certifications in MS Excel (Johnson County Community
College)
Proficient in MS Word, Excel, PowerPoint, Outlook
Completed internship with the KCMO Department of Emergency Management
Over 3 years of experience volunteering with the Kansas City Public Library acting as a
mentor in the Joy of Reading program