Working Smart for the Customer’s BenefitPam HuttonAASHTO SHRP2 Implementation Manager

June 11, 2013

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Customer Service is Personal

“It’s bigger than you and me. It’s all about ME.”

-Stephen Colbert

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Safety: fostering safer driving through analysis of driver, roadway and vehicle factors in crashes, near crashes, and ordinary driving

Renewal: maintaining and repairing the deteriorating infrastructure using already-available resources

Reliability: managing non-recurring events to create more predictable travel times

Capacity: building a highway system that creates minimum disruption and meets the environmental, and economic needs of the community.

Focus Areas

Who will benefit?

• Motorists • State/local transportation agencies• Metropolitan Planning

Organizations • Highway designers, suppliers, and

construction contractors• Freight industry• Environmental agencies• Communities and businesses• Emergency medical services• Railroads

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What Can SHRP2 Solutions Do For our Customer?

• Use model standard designs to accelerate bridge construction.

• Proactively assess and respond to risk• Extend pavement life• Expedite your environmental reviews

and permitting• Manage complex projects – of all

sizes – with next generation strategies.• Improve travel-time reliability for your

road users through targeted operations.5

Efforts are Collaborative

• Implementation is cooperative. It engages:– AASHTO – FHWA– SHRP2/TRB staff

• Relies on States and their desire to serve their customers

• States are the customers of AASHTO

• FHWA, TRB also serve locals, academia, MPOs

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Prioritizing States’ Needs

• AASHTO’s role is focused on identifying which products meet the states’ practical needs

• We are relying on members and committees to define how implementation can be successful

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FHWA Implementation Assistance Program

Opportunities for implementation assistance• Proof of Concept Pilots• Lead Adopter Incentives• User Incentives

Timeline• Application process through FHWA

– First round awards announced May 3, 2013– Tentative schedule for second round:

• Product announcements in June• Product webinars in July• Solicitation in early August, final applications due early

September; announcement October9

What’s Your Role?

• Apply for the next round of implementation assistance• Become a champion for the products that fit your program• Identify key technical stakeholders and advocates within

your states• Carry the message back to your colleagues and peers• Become a “lead state”• Provide panel members for

upcoming ImplementationPlanning Workshops

• Participate in technical transfer

and implement products

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Questions?

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For more SHRP2 information: http://SHRP2.transportation.org

Contact Pam Hutton, AASHTO SHRP2 Implementation Manager, 303-263-1212 or phutton@aashto.org