Every One Matters. Chaque personne compte.

CENTRETOWN COMMUNITY HEALTH CENTREAnnual Report 2015-2016

Workingtogether fora healthycommunity

Centretown Community Health CentreCentre de santecommunautaire du Centre-villeé

Ontario’s Community Health CentresLes Centres de santé Communautaire en Ontario

We have stepped up to the plate on many fronts!Cathy Doolan, Board President and community memberSimone Thibault, Executive Director

2015-2016 was both an exciting and interesting year. The Centretown Community Health Centre was highly active in responding to increasing demands, adapting to changes in the community and being pro-active in influencing proposed health policy changes that can have a significant impact on the people we serve. In reading our report, you will notice that we are sharing the voices of people who use our services as we

felt it was the best way to highlight how the diversity of our services have an impact on people’s lives. Their testimonials are moving and heartfelt.

You will also read about a number of initiatives – most planned and others unexpected – where staff and volunteers, once again, rolled up their sleeves to achieve positive results. This includes our working in partnership with our community health centre

colleagues, settlement agencies and others to respond effectively to the influx of refugees that we welcomed in Ottawa this past winter. We are very proud to have been part of a coordinated effort with Refugee 613 to ensure that families leaving a civil war were welcomed, cared for and supported in settling in a new country. Our learnings from this experience will guide our future work with refugees.

On the policy front, our board and senior staff, along with the Association of Ontario Health Centres, provided input to the Ontario government’s “Patients First” report that proposes to improve community and home support services through a more integrated system with primary care. We highlighted how this health transformation, if done right, would hopefully improve care for our frail, isolated seniors, people on low

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Cathy Doolan, Board President and Simone Thibault, Executive Director.

income, immigrants and refugees, francophones and the LGBTQ+ community. CHCs are well placed to support integrated care at the community level that pays attention to the health and well-being of the individual and the community where everyone matters.

In the spring of 2015, we submitted our French Language Services Plan to the Ontario government to improve our response to the needs of francophones and we hope to receive official designation in 2016. On the renovations front, we are at the design stage of our capital project and hope to start construction in 2017 to build a more welcoming and accessible space for all.

We owe our thanks to the staff, volunteers, partners and people in our community for

their efforts in making a difference, particularly for those who face barriers to accessing care. We are proud to be part of a community that was hailed for having the highest voter turnout in Canada in our recent federal election. It’s not surprising that we have a highly engaged,

diverse volunteer board of directors that advocates on key policy issues such as affordable housing and food security. They truly

reflect the make-up of our community. A special note of thanks to CCHC staff who continue to do what needs to be done to respond to ongoing and urgent needs with limited resources and for ever-complex client and community needs. Hats off to their determination to support people during life’s every day challenges!

Our visionHealthy, caring, inclusive communities where every one matters.

Our missionWe lead the way in improving health and well-being for people and communities.

Our valuesEquity

Empowerment

Excellence

Respect3

Number of new clients

Total active clients

2,448

17,615

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Meet Safi. With her three children – a 5th grader, a 1st

grader and a preschooler, she attends the Cooper

Street Homework Club and the Early Years Playgroup.

I started attending the Homework Club 2 years ago. Before the Homework Club, my children did not feel comfortable doing homework at home. They would lose interest quickly or get distracted by toys and games. Going to the Club helps them focus on their assignments and learn better. When we don’t understand an assignment, there are always qualified volunteers available to help.

My kids are always excited to go to the Homework Club, even when they don’t have assigned homework! The staff and volunteers always have appropriate learning material on hand. They are motivated to learn, and will happily complete extra practice assignments, if it means they can attend the Club. When all the work is done, the kids go outside and play sports, use jump ropes, and sometimes go to the neighbourhood park.

We experienced a lot of kindness and

generosity on my daughter’s 7th birthday. All of the Homework Club children had made drawings for her and gave them to her to celebrate her birthday. She was very happy and felt lucky to be part of this group.

My favourite aspect of the Homework Club is the relationship between the volunteers and the children. The volunteers are well organized and divide their time evenly between the children and offer help to everyone who needs it. My children attend

a French language school, so we particularly enjoy the help of French-speaking volunteers. I really appreciate Zeinab, the Homework Club Coordinator. In addition to caring for and helping the children, she is always available to offer information and advice on parenting and my children’s development.

Through the Homework Club, we were also referred to other programs. I started attending the parent and

child playgroups with my preschooler. I have also attended cooking workshops and daycare training, which were all very informative. The Homework Club has been a great way for me to connect with our community as well. I offer assistance to

Number of unique clients:

Homework Club:

Average # of sessions attended

by clients:

16

23.5

Kids Are Always Happy to Learn at The Homework Club Safi Bizabishaka

the volunteers and other parents when I notice that something can be done. I am happy to help, and I have established good relationships with other parents, volunteers and CCHC staff.

As my children get older, I would like the program to expand to 7th and 8th grades, as volunteers can only help grades 1 to 6 at the moment. I would also like the Homework Club to last longer, since it is the highlight of the kids’ week!

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The Telus Community Board awarded us a grant to support the Cooper Street Homework Club

My favourite aspect of the Homework Club is the relationship

between the volunteers and the children. The volunteers are well organized and divide their time evenly between the children and

offer help to everyone who needs it.”

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Meet Tina. At 36 years old, she was diagnosed with pre-diabetes. At first, it felt like a death sentence.

Now, she says that diagnosis was a blessing.

It all started when I got a pre-diabetes diagnosis from my family doctor. At first, I felt hopeless and dealt with denial and ignorance. I had a mostly sedentary lifestyle and had never learnt how to eat well. Diabetes type 2 is common in my family, but I never thought it would happen to me that young. As it turns out, it was the wake-up call I needed. I wanted to stay around for my son.

My doctor referred me to the Diabetes Education program. I had immediate access after my diagnosis. I have been attending for almost two years. The fact that this service is offered at no cost is amazing. I now really feel like I have the tools to get better.

At my first exercise workshop, the educator gave everyone a pedometer, to encourage us to walk more. I used to drive my son to the bus stop and drive back home every morning and afternoon, because walking to the end of our street was very difficult for me. Now, my son and I walk over every morning and race home from the bus stop! With the help of this program, I have lost 100 pounds. This has tremendously improved my quality of life and

What made the biggest difference for me is the peer support group.

Attending the groups gave me a sense of accountability, and I benefited a

lot from the sense of community that stemmed from attending regularly.”

Diabetes Education Gives Hope For a Healthier Future Tina Sappington

relieved some pressure on my joints.

What made the biggest difference for me is the peer support group. Attending the groups gave me a sense of accountability, and I benefited a lot from the sense of community that stemmed from attending regularly. We celebrate accomplishments and work through our setbacks together. Every month, our diabetes educator gives new tidbits of information to try out, including tips and tricks to stay on track during holidays and gatherings.

The support group has truly formed a community of very different people from all ages and cultures who would never have connected if it wasn’t for our diabetes diagnosis. We look forward to seeing each other. There are more and more people every time, and what I love is that there is now an equal distribution of men and women.

The support group is also a link to primary care and diabetes nurses. When I have questions about my health, I can see a diabetes nurse or a doctor. If I have questions about food and nutrition, I can speak on the phone with a dietitian, free of charge.

My message to people who will receive a pre-diabetes or diabetes diagnosis in the future: it gets easier. The first step may seem unattainable, but it does get easier with time. I now have hope for a healthier future!

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Promoting Healthy Lifestyles

Great Community Support

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Thanks to the Community Foundation of Ottawa, the Good Food Box in partnership with the EnviroCentre and West Carleton Healthy Food Coalition won a $125 000 grant for their project “Transforming the Food System in West Carleton.”

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Meet Kameron. While battling an eating disorder, he was introduced to the Ottawa Good Food Box by a CCHC dietician. Kameron is no longer afraid of trying new foods, and has found a sense of community in the process.

I have been a Primary Care client at CCHC for close to

20 years. I struggled with an eating disorder, and I found it very challenging to try new foods. I was truly terrified of tasting a fruit or vegetable that I didn’t know.

The dietician told me about the Good Food Box, and encouraged me to try it. The Box is available in three sizes –

Ottawa Good Food Box

Number of CCHC volunteers:

Hours contributed:249

15,914

small, medium or large – and contains small amounts of a wide variety of fruits and vegetables.

The contents are always a surprise and change every month. I first opted for the small, individual-sized box to start, since it didn’t look too overwhelming. Now, almost two years later, I buy the large box and share whatever I can’t eat with neighbours and friends!

I have come to really like the Box. It’s handy to grab it before or after my other appointments at the clinic, and saves me from booking a separate trip with Para Transpo to make it to the grocery store. It helps me save money, and avoid the crowded produce aisle at the grocery store, which can be hard to navigate with my walker. The choice of produce is made for me, so I don’t have to worry about what to buy. It also got me to try new recipes, as I figured out how to cook new produce.

I like the Good Food Box pickup days – we have become a small community from waiting in line to get our boxes. I don’t like avocados, but I love tomatoes. Another client has the opposite tastes, so we trade every time there are some in

our boxes. If I am not there yet when he gets his box, he waits for

me to make the trade!

I really appreciate Bryana’s work. She is the one in charge, the Good Food Box Coordinator. She’s a sweetie. She puts up with my strange faces when there is something new in the box. She smiles back at me, and motivates me to try new things.

Using the Good Food Box has helped me learn to try new foods. It used to be truly terrifying, but now I find recipes online and give it a try. I eat more vegetables, and a bigger variety of foods. The first time I got a Box, I almost left in tears – that’s how bad I hated trying new foods. Now, I found out I like some things that I would never have tried before, like leeks and mushrooms! They are now some of my favourites.

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Number of boxes sold in

2015-2016:

People served by these boxes:

5,186

13,486

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Ottawa Good Food Box

Good Food Box Contents in March 2016

Fruit Bag ($5): bananas, kiwi, oranges, pears, plum, grapefruit

Small ($10): potatoes, cauliflower, carrots, spinach, onions, bananas, oranges, pear

Medium ($15): potatoes, cauliflower, carrots, spinach, onions, bananas, oranges, green pepper, pears, garlic, grapefruit

Large ($20): potatoes, cauliflower, carrots, spinach, onions, bananas, oranges, green pepper, pears, broccoli, garlic,

grapefruit, cantaloupe

Organic ($25): cauliflower, yellow potatoes (local), black kale, broccoli, romaine lettuce, red onion, garlic, Swiss chard,

mushrooms, grapefruit, apples

Using the Good Food Box has helped me learn to try new foods. It used to be truly terrifying, but now I find recipes online and give it a try. I eat more vegetables,

and a bigger variety of foods.”

Meet Ryan. He is a long-time client of CCHC’s Primary Care

and Trans Health services. The recent Ministry of Health changes regarding gender affirmation surgery will allow him to finally see his true self in the mirror.

I have always felt like something was different about me. I came out as a lesbian many years ago, but I still felt like there was a piece missing. I have always had a fragmented view of myself, like the pieces didn’t match. Because of this, I had been dealing with depression and anxiety for years.

When I moved to Centretown in 2003, I needed a primary care doctor. I had noticed CCHC in passing, so I called and was eventually matched with Dr. Geller. Even though she didn’t know much about treating trans clients, she was willing to learn. She was always willing to go out of her way to help me. I believe Dr. Geller saved my life.

It hasn’t been an easy road. As a trans person, it’s challenging to feel understood, when none of your health care providers know exactly how it feels to be trans. Some people who are trans don’t seek out help or primary care services out of fear of not being understood.

However, I think the health care system is moving in the right direction. Before the changes, the only way you could apply for gender affirmation surgery was through CAMH, and they only saw 6 people a year. Now, your family doctor can do the referral. Dr. Geller did it for me, and it made the whole process much easier. I applied on April 15, and got approved 3 days later. Seeing Jen Purkiss (the Trans Health Nurse Navigator) for the first time was truly amazing. This is when I received my first testosterone shot. When she told me I was approved for the surgery, I was surprised and thrilled. I couldn’t believe it!

Through it all, CCHC has been a one-stop shop for my health and wellness services. I have worked with mental health counsellors, attended a stress management program and got the help I needed for my Ontario Disability Support Program (ODSP) application.

I just can’t say enough good things about CCHC. Without it, I would have no hope. They genuinely care about me. I now feel a lot better about myself, I feel more confident. I am becoming the person that I’ve always been.

Number of Trans clients served in

2015-2016:

103

On November 6, 2015, MPP Yasir Naqvi announced new provincial regulations to allow a broader range of health professionals to provide assessments for gender affirming surgery

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CCHC’s One-Stop Shot for Trans Health and Wellness Ryan Tyler Hains

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Youth Drop-In ServicesMike Landstrom

Meet Mike. He has attended the Drop In Food Fun (the DIFF) cooking group every month since the program’s creation.

I first heard about the DIFF cooking groups through Ottawa Community Housing. They started last October, and I attended all of them. With this group, I learned how to

make different meals, and how to cook as a team with

other people, and it’s nice to get food to eat

at the end. With my new skills, I cook a bit more

at home too.

I also took part in the Youth Active Media Group, where I developed acting and leadership skills, and the ticket defense program. I use the community room for the phone and internet, and the walk-in services when I need them.

I like coming to the DIFF group, because everyone is always happy. It’s something to do, and it helps me stay out of trouble. I usually got into trouble more when there was nothing to do. Now, I have fun and cook with friends. Lindsay, the Community Outreach Worker, always makes me smile.

About Drop In Food Fun:In partnership with Operation Come Home, youth aged 16 to 21 who have experience

living with homelessness attend this fun and welcoming monthly cooking drop-in at CCHC. In addition to decreasing isolation and learning healthy recipes, they also get to know different staff at the Centre who provide information about their services and answer health questions. So far, the Harm Reduction worker, the Urban Outreach Nurse and Practical Assistance Worker, a Health Promoter, and a Social Services counsellor have joined the DIFF. These connections to our workers are important in order to help youth know about our services, especially considering they will eventually age out of youth drop-in services.

About Youth Active Media:Youth Active Media is a neighbourhood-based, videography initiative for youth. Youth reflecting geographic communities across Ottawa have the opportunity to learn the art of film making while creating short films about issues that matters to them. Youth Active Media empowers youth to effect positive social change through art, while developing transferable skills, and providing employment opportunities for youth through paid mentorships. The Youth Active Media is a partnership between the Ottawa Social Planning Council of Ottawa, Youth Ottawa, the Youth Community Developers Network of Ottawa, and the Ottawa Neighbourhood Social Capital Forum.

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92%

98%

98%

of clients surveyed feel more connected to the community because of their contact with Centretown Community Health Centre

CCHC Client Survey Results

of clients surveyed say that coming to (or being involved with) the Centre has impacted their health and well-being

of clients surveyed would recommend Centretown to others

A Little Help Goes a Long Way!Storm Villeneuve

Meet Storm. Three years ago, he was 16 years old and homeless. He visits the Centre almost daily and has

since found housing and a source of income.

I started coming to the Centre at 16 years old. I was homeless and needed access to services. At first, I came in to use the showers, the phone and the social services walk-in. With time, I learned about other services. Marie-France helped me get my birth certificate, Anthony

helped me access social services and Lindsay helped me apply to ODSP and receive an income. I attended the Drop In Food Fun cooking groups a few times, where I learned to work as a team to cook a meal.

The Centre helped me cope with my stress and anxiety. I found an apartment, and I’m doing better now. I love coming here every day, when I have nowhere else to go. I use the phones and the free internet, and I really like it when there is free coffee in the community room.

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In November 2015, Canada started welcoming thousands of Syrian refugees in response to the ongoing crisis in Syria. As of May 2016, the country has welcomed 27,190 Syrian refugees and the national capital is now home to 1533 of them, with up to 800 more to arrive by the end of 2016. Dozens of community organizations stepped up to the challenge. Ottawa Community Health Centres, including the Centretown Community Health Centre, quickly took a leadership role with Refugee 613, the grassroots organization coordinating the City of Ottawa’s Syrian refugee resettlement efforts, including housing and healthcare.

Ottawa CHCs worked as a team to bring healthcare to temporary housing sites, including local hotels. They established

regular medical clinics to provide healthcare to Syrian refugees. Initial screening priorities included health issues that needed to be addressed quickly, such as common illness outbreaks and pregnancy. Refugees could also renew prescriptions for the medication they needed. As a result, while refugees were temporarily housed, they got the healthcare they needed in a timely manner.

“I was very impressed by the number of people working to mitigate many of the challenges imposed by a large influx of people in a short period of time. The Refugee 613 group

was composed of incredibly dedicated individuals who worked tirelessly to improve access to healthcare and to overcome many barriers encountered by newly arrived refugees in Ottawa,” said Rebecca Warmington, a CCHC family physician resident.

For the assessment and treatment of chronic health conditions, refugees got referred to The Ottawa Newcomer Health Centre and new temporary Refugee Hub Clinics, which had been established at Centretown CHC, Somerset West CHC, and Bruyère Family Medicine Centre. These hubs provide initial medical assessments (IMAs) and longer-term healthcare while refugees wait to relocate to permanent housing and be connected to an ongoing

Syrian refugee children excitedly gathered around a reporter to speak in the microphone.

All hands on deck to welcome refugees

primary care provider. So far, 123 IMAs have been initiated at the CCHC Refugee Hub Clinic. CCHC’s primary care services are taking on 36 of these clients permanently – they have been matched with a nurse practitioner or family doctor in our clinic. All Syrian refugees have now relocated to permanent housing. CHCs continue to work with the Ottawa Newcomer Health Centre to help refugees find a family doctor near their new home.

“I have participated in a number of the screening hubs also known as Initial Medical Assessments at CCHC on Wednesday nights. During these visits, I have met a number of different people with many different health needs and health histories. As always, my heart breaks with the bits of tragic stories I hear about the atrocity of war. At the same time, I witness the incredible resilience of people of all ages who smile throughout our visits and who are full of hope for the future and full of passion for life. I have never been thanked so much as I am each Wednesday night,” said Warmington.

Our Mental Health and Addictions team was primarily involved as a stakeholder and community partner in the Refugee 613 Mental Health Subgroup. One of our counselors, Mego, was instrumental in terms of capacity building within the

community. He has done several presentations to provider groups on cultural norms as it relates to counselling for Syrian refugees and newcomers.

The CHC response also required a lot of work and education internally. In February 2016, 150 health professionals from six Ottawa CHCs came together to collaborate and share information between peers about various refugee health issues. This was a time to introduce new resources and tools and to reflect on the next steps. The

topics included mental health, primary care, specialized care for refugee children, dental care and the Interim Federal Health Program.

Beyond healthcare The Syrian refugee children who arrived to Ottawa have been through great challenges at a young age. They adapted to change quickly, with the help of services that allowed them to get together with other children and families, learn English language skills and develop their fine motor skills. Somerset West and Centretown Community Health Centres and Mothercraft Ottawa’s Ontario Early Years Centre, partnered to provide early childhood development services to Syrian refugee children as part

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CCHC participated in the 2015 Refugee Health Rally on Parliament Hill.

Story continued on page 16

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of the services delivered at temporary housing sites.

Young children aged newborn to 6 years and their parents attended hours of learning four days a week through play including song and dance, arts and crafts, and connecting in a safe and supportive environment. The benefits included improved language development, decreased social isolation, and better social and emotional functioning.

“Working with refugee children and their parents is very rewarding. Some have even worked with Arabic speaking staff to write thank you letters to our staff and centres who provide the services,” said Jennifer Thériault, Early Years Coordinator and Health Promoter at CCHC.

These essential services also provided an opportunity for regularly monitoring the health status of refugee children at critical periods of growth. Additionally, the playgroups were a platform to engage with parents and provide them with information in their language about community resources for health and wellness such as community health centres, libraries and recreational programs. As they started planning for the future, they also received reassurance that services would be available to them once they

moved to permanent accommodations.

The CCHC team worked hard, and coordinating those services for Syrian

refugees in Ottawa was challenging. Our involvement and our partners’ in this crisis emphasized the importance of community organizations when dealing with a sudden influx of newcomers. This has been an extraordinary learning experience for our team, and our connections with Ottawa’s newest Syrian community have been very rewarding.

The experience has also led to positive service delivery changes – both within CCHC and across organizations and

sectors – that we believe will be lasting improvements on access to service for all newcomers who arrive in the Ottawa area.

Refugee 613’s Louisa Taylor speaks at the February CHC education session on Syrian Refugee Health.

I was very impressed by the number of people working to

mitigate many of the challenges imposed by a large influx of people in a short period of time.”

Story continued from page 15

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What our clients are saying

“I have been coming here since I

was 19. I’m now almost 53. I love the warm,

welcoming atmosphere. Physicals involve questions

about all areas: physical, psychological, social;

you’re the best!”

“Friendly staff, perfect service, nice and lovely community. I like to be with them.”

“A wonderful, caring clinic.”

« Le service et le personnel sont formidables. »

“Openness and welcoming attitude. Sense of acceptance.”

“Centretown is the most important

element for my family’s health. We are grateful to be beneficiaries of such a

wonderful place that offers excellent services by

experienced, caring, friendly staff.”

« Je peux poser des

questions à la réception et ils sont toujours

courtois. »

“Over 30 years, I have been consistently happy and satisfied with the care I receive at this clinic.”

“I think I am exceptionally well taken care of.”

“It makes me feel at home.”

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In October at the Making Votes Count Café, community members shared why voting in the federal election was important to them.

Positive community engagement

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Dundonald Park bench painting

We painted up Dundonald Park!

Make us part of your partyWe would like to thank Wilf & Ada’s, a small local business that supports food security in the City, for hosting two Foodie Trivia Night events to support our Ottawa Good Food Box program. The fun-filled evenings of trivia, snacks and prizes were enjoyed by many of supporters and friends.

As a non-profit organization, we would be so grateful if you’d also consider making us part of your party. Whether you’re celebrating a birthday milestone or marking a wedding anniversary, we’d be honoured if you would consider asking your friends and family to visit our website and give the gift of healthy, caring, and inclusive communities where every one matters.

As a registered charity (106903073RR0001), we’ll also be happy to make tax receipts possible.

Recognizing our supporters

Community Foundation of Ottawa:

$123,000 New Leaf Community Challenge Grant awarded to our Ottawa Good Food Box’s West Carleton Food System Project

United Way: Grant for the Cultural Competency Program with Ottawa Senior Pride Network in the amount of

$50,000

Telus Community Board: Grant to support the Cooper Street Homework Club

$8,142

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Summary financial statementsReport of the independent auditor on the summary financial statements

To the Members of Centretown Community Health Centre Inc.

The accompanying summary financial statements, which comprise the summary statement of financial position as at March 31, 2016 and the summary statement of operations for the year then ended and the related note, are derived from the complete audited financial statements of Centretown Community Health Centre Inc. for the year ended March 31, 2016. We expressed an unmodified audit opinion on those financial statements in our report dated June 14, 2016.

The summary financial statements do not contain all the disclosures required by Canadian accounting standards for not-for-profit organizations. Reading the summary financial statements, therefore, is not a substitute for reading the complete audited financial statements of Centretown Community Health Centre Inc.

Management’s Responsibility for the Summary Financial StatementsManagement is responsible for the preparation of a summary of the audited financial statements on the basis described in Note 1 to the summarized financial statements.

Auditor’s ResponsibilityOur responsibility is to express an opinion on the summary financial statements based on our procedures, which were conducted in accordance with Canadian Auditing Standard (CAS) 810, “Engagements to Report on Summary Financial Statements.”

OpinionIn our opinion, the summarized financial statements derived from the complete audited financial statements of Centretown Community Health Centre Inc. for the year ended March 31, 2016 are a fair summary of those financial statements, on the basis described in Note 1 to the summary financial statements.

Welch LLPChartered Professional Accountants, Licensed Public Accountants

Ottawa, OntarioJune 14, 2016.

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A balanced bottom lineStatement of operations | Year ended March 31, 2016

ASSETSCURRENT ASSETS 2016 2015Cash $2,230,530 $2,464,892Accounts Receivables $365,272 $419,771Prepaid Expenses $72,958 $65,898Investments $445,505 $305,340

$3,114,265 $3,225,901

Investments $0 $136,000Capital Assets $362,423 $383,402 $519,402

$3,476,688 $3,775,303

CURRENT LIABILITIES 2016 2015Accounts payable and accrued liabilities $510,327 $925,399Repayable to government $25,585 $8,805Deferred contributions $1,072,832 $1,077,841 $1,608,744 $2,012,045

DEFERRED CAPITAL GRANTS $362,423 $383,402

Net Assets Restricted funds $697,848 $623,170Unrestricted funds $807,673 $756,686 $1,505,521 $1,379,856 $3,476,688 $3,775,303

LIABILITIES AND NET ASSETS

A balanced bottom lineStatement of operations | Year ended March 31, 2016

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REVENUE

EXPENSES

2016 2015Grants $11,184,250 $11,454,588Interest $6,697 $9,749Donations $10,579 $10,731Other $516,069 $569,455Amortization of deferred grants $130,279 $148,472

TOTAL REVENUE $11,847,874 $12,192,995

2016 2015Salaries and benefits $9,231,665 $9,012,558Program Costs $1,159,608 $1,637,173Occupancy Costs $1,108,309 $1,245,125General and Administration $80,577 $84,506Amortization of tangible capital assets $130,279 $148,472

TOTAL EXPENSES $11,710,438 $12,127,834Net Revenue before items below $137,436 $65,161Repayable to Government $-16,780 $-6,368Transferred (to)/from Deferred Revenue $5,009 $79,399

NET REVENUE $125,665 $138,192

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Centretown Community Health Centre Inc.Note to the Summarized Financial StatementsFor the year then ended March 31, 2016

Basis of PreparationThese summarized financial statements are derived from the complete annual audited financial statements of Centretown Community Health Centre Inc. for the year ended March 31, 2016. The complete annual audited financial statements are prepared in conformity with Canadian accounting standards for not-for-profit organizations.

A copy of the complete audited financial statements is kept on file at Centretown Community Health Centre Inc. and can be provided upon request.

The criteria applied by management in preparing these financial statements is outlined in the paragraph below.

The figures presented in these summarized financial statements agree with or can be recalculated from the figures presented in the complete audited financial statements. Management believes that the summarized financial statements contain the necessary information and are at an appropriate level of aggregation so as not to be misleading to the users.

Revenue Sources

GrantsOtherAmortization of deferred grants