working together to accomplish our goals and better serve our customers dr. alan zimmerman, csp,...
TRANSCRIPT
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WORKING TOGETHER TO ACCOMPLISH OUR GOALS AND
BETTER SERVE OUR CUSTOMERS
Dr. Alan Zimmerman,CSP, CPAE Speaker Hall of Fame
![Page 2: WORKING TOGETHER TO ACCOMPLISH OUR GOALS AND BETTER SERVE OUR CUSTOMERS Dr. Alan Zimmerman, CSP, CPAE Speaker Hall of Fame](https://reader036.vdocument.in/reader036/viewer/2022062719/56649ef05503460f94c00e8e/html5/thumbnails/2.jpg)
TODAY’S OUTLINE
Strategy #1: Follow the rules
Strategy #2: Speak their language
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TODAY’S OUTLINE
Strategy #1: Follow the rules
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THE COOPERATION PRINCIPLE
"To the degree that you give others what they need, they will give you what you need."
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2a. Must know what they need.
* Know their respect frames.
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RESPECT FRAMESRESPECT FRAMES
PERSON “A” PERSON “B”
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2a. Must know what they need.
* Know their respect frames.
2b. Then give what they need.
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FIVE REASONS PEOPLE DON'T COOPERATE
1. Don’t know the rules
2. Don’t like the rules
3. Don’t trust the players
4. Don’t care about the game
5. Don’t see any rewards
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TODAY’S OUTLINE
Strategy #1: Follow the rules
Strategy #2: Speak their language
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CHURCH ANNOUNCEMENTS
This afternoon there will be a meeting in the south and north ends of the church. Children will be baptized at both ends.
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CHURCH ANNOUNCEMENTS
This being Easter Sunday, we will ask Mrs. Johnson to come forward and lay an egg on the altar.
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CHURCH ANNOUNCEMENTS
Tonight’s sermon: “What is hell?” Come early and listen to our choir practice.
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CHURCH ANNOUNCEMENTS
Thursday at 5 p.m. there will be a meeting of the Little Mothers Club. All wishing to become Little Mothers will please meet the pastor in his study.
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CHURCH ANNOUNCEMENTS
The Low Self-Esteem Group will meet Thursday at 7 p.m. Please use the back door.
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CHURCH ANNOUNCEMENTS
Don’t let worry kill you—let the church help.
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CHURCH ANNOUNCEMENTS
The sermon this morning: “Jesus Walks on Water.” The sermon tonight: “Searching For Jesus.”
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CHURCH ANNOUNCEMENTS
Weight Watchers will meet at 7 p.m. at the First Presbyterian Church. Please, use the large double doors at the side entrance.
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CHURCH ANNOUNCEMENTS
The Associate Minister unveiled the church’s new giving campaign slogan last Sunday: ”I Upped My Pledge—Up Yours!”
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5 WORK LANGUAGES
1. Respect
2. Belonging
3. Communication
4. Fun
5. Tangibles
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RESPECT LANGUAGERESPECT LANGUAGE
a.a. Keeping promisesKeeping promises
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BELONGING LANGUAGEBELONGING LANGUAGE
a.a. Showing genuine interestShowing genuine interest
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COMMUNICATION LANGUAGECOMMUNICATION LANGUAGE
a.a. Keeping the other person informedKeeping the other person informed
8. Full appreciation for work done8. Full appreciation for work done 9. Feeling “in” on things, being informed9. Feeling “in” on things, being informed 10. Help/coaching when needed10. Help/coaching when needed
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FUN LANGUAGEFUN LANGUAGE
a.a. Demonstrate cheerfulness/playfulnessDemonstrate cheerfulness/playfulness
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TANGIBLE LANGUAGETANGIBLE LANGUAGE
a.a. Providing unexpected acts of serviceProviding unexpected acts of service
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RINGS OF SERVICERINGS OF SERVICE
Extra
Dream
Expected
Basic
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RINGS OF SERVICERINGS OF SERVICE
Extra
Dream
Expected
Basic
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TODAY’S OUTLINE
Strategy #1: Follow the rules
Strategy #2: Speak their language
![Page 28: WORKING TOGETHER TO ACCOMPLISH OUR GOALS AND BETTER SERVE OUR CUSTOMERS Dr. Alan Zimmerman, CSP, CPAE Speaker Hall of Fame](https://reader036.vdocument.in/reader036/viewer/2022062719/56649ef05503460f94c00e8e/html5/thumbnails/28.jpg)
NEW FREE ARTICLE …NEW FREE ARTICLE …
EVERY WEEK … from Dr. Zimmerman …EVERY WEEK … from Dr. Zimmerman …
On such topics as…On such topics as…
*motivation*motivation
*relationships*relationships
*leadership *leadership Leave your card/emailLeave your card/email
*communication*communication
*work-life balance*work-life balance
*team work*team work