workplace bullying awareness - workplace strategies for ... · bullying behaviour = perception vs...
TRANSCRIPT
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Workplace Bullying Awareness
Presented by:
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What is workplace bullying?
Bullying is usually seen as acts or verbal comments
that could "mentally" hurt or isolate
a person in the workplace.
Bullying usually involves repeated incidents or a pattern
of behaviour intended to intimidate, offend,
degrade or humiliate.
Employers have a general duty
to protect employees from risks at work.
Adapted from the Canadian Centre for Occupational Health and Safety
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Creating awareness about bullying
Bullying behaviour = Perception vs Intention
Targets of bullying = Checking Assumptions
Bystander influence = Moral Courage
Agreement document = developing norms
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PERCEPTION VS INTENTION
But I never meant it that way…
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Perception vs Intention
How do you interact with others
when you are frustrated at work?
What would they see or hear?
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Perception vs Intention
What could be an alternative approach to
managing frustration at work, that would be
less likely interpreted as bullying?
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Perception vs Intention
What would you see or experience
to indicate that someone
was weak in character?
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Perception vs Intention
What would you see or experience
to indicate that someone
was strong in character?
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Perception vs Intention
How do you interact
with the person you perceive to be
the weakest on your work team?
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Perception vs Intention
How might you interact differently
with a person you perceive to be
strong and confident?
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Perception vs Intention
When do you raise your voice at work?
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Perception vs Intention
When are you more passionate or animated?
What might that look like to others?
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Perception vs Intention
When do you refuse or avoid
engaging with others at work?
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Perception vs Intention
When do you expect people to
simply follow directions
and when do you invite collaboration?
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CHECKING ASSUMPTIONS
They are out to get me…
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Checking Assumptions
How do you prefer to receive critical feedback?
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Checking Assumptions
When do you feel that criticism
crosses the line into harassment?
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Checking Assumptions
What do you feel is an appropriate way to
express frustration at work?
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Checking Assumptions
How do you react when your boss or
co-workers are frustrated at work?
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Checking Assumptions
How do you respond
to the negativity of others?
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Checking Assumptions
When do you feel good-natured teasing
crosses the line?
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Checking Assumptions
What do you feel constitutes
disrespectful behaviour from a manager?
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Checking Assumptions
In cases where you have experienced or
witnessed bullying, what could the bully
say or do differently
for you to believe the bullying behaviour is no
longer happening?
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MORAL COURAGE
Respectful confrontations…
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Moral Courage
When you see someone yelling at a co-worker
do you intervene, ignore it, or just stand there?
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Moral Courage
Would your response be different
if the person who’s yelling
is a senior leader?
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Moral Courage
What are the thoughts and emotions
you might have after witnessing
a bullying incident at work?
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Moral Courage
What could we as a group decide
is a respectful but direct response
to emotionally intense behaviours?
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WORKING AGREEMENT
Have the team create their own…
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Team interaction agreement
All conversations are one-on-one and
confidential.
Only themes and patterns that are part of a majority
consensus will be included.
There is no reporting of who did what or
negative statements.
Include a process for when someone does not comply.
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Process for developing an agreement
about team interaction
What is already good about how people
interact in this workplace?
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Process for developing an agreement
about team interaction
What needs to happen differently to make this
a place where you are supported to do your
best work every day?
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Process for developing an agreement
about team interaction
What are you personally willing to do
differently or continue to do to contribute to
great working relationships with everyone?
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Process for developing an agreement
about team interaction
What should occur
when someone is unable or unwilling
to honour the agreements
that come from this process?
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Just one more thing…
What will you now do differently,
as a result of what we have discussed today?
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Want to learn more?
For free tools and printable resources, visit:
www.workplacestrategiesformentalhealth.com
Creating awareness about bullying