Workplace Violence Prevention Workplace Violence Prevention

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What Is Workplace Violence?What Is Workplace Violence?

Workplace violence is any physical assault, threatening behavior, or verbal abuse occurring in the work setting

Workplace ViolenceWorkplace Violence Violence is a leading cause of workplace Violence is a leading cause of workplace

fatality, resulting in 856 deaths in fatality, resulting in 856 deaths in 1997(BLS)1997(BLS)

The most common type of workplace The most common type of workplace fatality is a shooting during the robbery of fatality is a shooting during the robbery of a retail, service or transportation workera retail, service or transportation worker

Risk FactorsRisk Factors Contact with the publicContact with the public Exchange of moneyExchange of money Delivery of passengers, goods, or servicesDelivery of passengers, goods, or services Having a mobile workplace such as a Having a mobile workplace such as a

taxicab or police cruisertaxicab or police cruiser

Risk Factors (Cont’d)Risk Factors (Cont’d) Working alone or in small numbersWorking alone or in small numbers Working in high crime areasWorking in high crime areas Working late, at night, or during early Working late, at night, or during early

morning hoursmorning hours Guarding valuable property or possessionsGuarding valuable property or possessions Working in a high stress environmentWorking in a high stress environment

Occupational Safety and Health ActOccupational Safety and Health Act

The OSH Act of 1970 mandates that, in addition to compliance with hazard-specific standards, all employers have a general duty to provide their employees with a workplace free from recognized hazards likely to cause death or serious physical harm. This includes the prevention and control of the hazard of workplace violence

OSHA will rely on Section 5 (a)(1) of the OSH Act (the “General Duty Clause”) for enforcement authority

RecommendationsRecommendations Educational tool to help keep your employees Educational tool to help keep your employees

safe safe

- design, select, and implement workplace - design, select, and implement workplace violence prevention programs violence prevention programs

- tailored to meet the specific needs and risk - tailored to meet the specific needs and risk factors in their workplacefactors in their workplace

Violence Prevention Program ElementsViolence Prevention Program Elements Management Management

Commitment and Commitment and Employee Employee InvolvementInvolvement

Worksite AnalysisWorksite Analysis

Hazard Prevention Hazard Prevention and Controland Control

TrainingTraining EvaluationEvaluation

Management CommitmentManagement Commitment Create and share a policy of violence Create and share a policy of violence

preventionprevention Take incidents seriouslyTake incidents seriously Outline a security planOutline a security plan Assign responsibility, authority and Assign responsibility, authority and

resourcesresources

Management CommitmentManagement Commitment Hold employees accountableHold employees accountable Encourage prompt reporting and trackingEncourage prompt reporting and tracking Encourage employees to get involved and Encourage employees to get involved and

make recommendationsmake recommendations

Management CommitmentManagement Commitment

Make sure employees who report Make sure employees who report problems or experience an incident are problems or experience an incident are not punished or discriminated againstnot punished or discriminated against

Work with others to improve securityWork with others to improve security- police- police

- landlords- landlords

- employer associations- employer associations

Employee InvolvementEmployee Involvement

Participate in surveys and offer Participate in surveys and offer suggestionssuggestions

Assist in security analysis and inspectionAssist in security analysis and inspection Help evaluate prevention and control Help evaluate prevention and control

measuresmeasures Train other employeesTrain other employees Share on-the-job experiences with other Share on-the-job experiences with other

employeesemployees

Worksite Hazard AnalysisWorksite Hazard Analysis

Step-by-step, common sense look at Step-by-step, common sense look at the workplace to find existing and the workplace to find existing and potential hazards. potential hazards.

- review records and past incidents- review records and past incidents

- workplace security analysis- workplace security analysis

- periodic safety audits- periodic safety audits

Prevention StrategiesPrevention Strategies Reduce the risk of robbery by:Reduce the risk of robbery by:

increasing the effort that the increasing the effort that the perpetrator must expendperpetrator must expend

increasing the risks to the perpetratorincreasing the risks to the perpetrator reducing the rewards to the perpetratorreducing the rewards to the perpetrator

Hazard Prevention and ControlHazard Prevention and Control

Engineering controls and workplace Engineering controls and workplace adaptationadaptation

Administrative and work practice Administrative and work practice controlscontrols

Post incident responsePost incident response

Engineering ControlsEngineering Controls Door detectors, Door detectors,

buzzersbuzzers AlarmsAlarms Bullet resistant Bullet resistant

barriersbarriers

Visibility and Visibility and lightinglighting

Drop safesDrop safes Video surveillanceVideo surveillance Height markersHeight markers

Administrative and Work Practice Administrative and Work Practice ControlsControls

Integrate violence prevention into daily Integrate violence prevention into daily proceduresprocedures

Minimal cash in registerMinimal cash in register Emergency procedures, systems of Emergency procedures, systems of

communicationcommunication Procedures to use barriers & enclosuresProcedures to use barriers & enclosures Increase staffing at high risk Increase staffing at high risk

locations/timeslocations/times

Administrative and Work Practice Administrative and Work Practice ControlsControls

Lock delivery doorsLock delivery doors Establish rules for workers leaving facilityEstablish rules for workers leaving facility Lock doors when not open, procedures for Lock doors when not open, procedures for

opening and closingopening and closing Limit accessLimit access Adopt safety procedures for off-site workAdopt safety procedures for off-site work

Post Incident ResponsePost Incident Response Get medical care for injured victimsGet medical care for injured victims Report to police and other authoritiesReport to police and other authorities Inform managementInform management Secure the premises - safeguard evidenceSecure the premises - safeguard evidence Prepare incident report immediatelyPrepare incident report immediately Arrange appropriate psychological Arrange appropriate psychological

treatment for victimstreatment for victims

TrainingTraining Ensure that all staff are aware of security Ensure that all staff are aware of security

hazards and protective procedureshazards and protective procedures WorkersWorkers

potential riskspotential risks operational proceduresoperational procedures use of security measuresuse of security measures behavioral strategiesbehavioral strategies incident responseincident response emergency actionemergency action

TrainingTraining Supervisors, managers and security Supervisors, managers and security

personnelpersonnel

- same training as all other workers- same training as all other workers

- additional training to help them - additional training to help them recognize, recognize, analyze and establish analyze and establish controlscontrols

EvaluationEvaluation RecordkeepingRecordkeeping

InjuriesInjuries IncidentsIncidents Hazard analysesHazard analyses Recommendations from police, consultants, Recommendations from police, consultants,

employeesemployees Hazard correctionHazard correction Training and safety meetingsTraining and safety meetings

EvaluationEvaluation Review the results of safety auditsReview the results of safety audits Review post incident reportsReview post incident reports Review minutes from safety meetingsReview minutes from safety meetings Analyze trends in incidents, injuries, etc...Analyze trends in incidents, injuries, etc... Consult with employees before & after Consult with employees before & after

worksite changesworksite changes Update information on violence prevention Update information on violence prevention

strategiesstrategies

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29 CFR 1917 (Marine Terminals) 29 CFR 1919 (Gear Certification) 

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